Name: Sunscape Cancun Resort & Spa - All Inclusive
Address: Blvd Kukulkan Km 11 5 Zona Hotelera, Cancun, 77500, MX

Sunscape Cancun Resort & Spa - All Inclusive

Cancun (and vicinity) · Mexico

Blvd Kukulkan Km 11 5 Zona HoteleraView location

100 reviews shown

4/10

Poor

26 Jul 2026

Azam Molla

Will never go back again.

6/10

Pleasant

26 Jul 2026

Andrew

Bar staff was good and the room was okay but the pools is tiny and packed. The food was awful. Only food that was good was the burgers and tacos.

Manager in the gift shop is a scammer. We bought a waterproof case for our phone and tried to return it and she told us we couldn’t return it after 2 days and it hadn’t been 2 days since we bought it. When we called her out on the 2 days she then said we couldn’t return exchange it and we tried to do that with an item of lesser value and she told us no and that we had to pay the difference for the LESSER priced item trying to get more money out of us. She made absolutely no sense and was inconsistent with their policy’s. Was trying to get me to give her cash instead….very shady and we ended up just keeping the phone case cause we didn’t want to deal with her. Definitely not recommended this resort to anyone..

2/10

Poor

26 Jul 2026

Mohammed

The room had a strong smell with no view and there were other issues such as the toilet needed to be fixed three times etc.

8/10

Excellent

26 Jul 2026

Brenda

Sunscape

4/10

Poor

26 Jul 2026

Sasha

What a disappointment. We paid a good amount of money to stay at this resort and saved for an entire year for this vacation. We expected a relaxing, enjoyable experience. Instead, we spent far too much money to be constantly inconvenienced, pressured to spend even more money, and annoyed.

Let’s start with the “concierge” staff. I’m not sure what the actual definition of concierge is at this resort, but apparently here it means “person who corners you in the lobby and aggressively tries to sell you additional services and packages.” You literally cannot walk through the lobby without being approached and pressured to spend more money.

And if you manage to escape the lobby and make it to the pool, don’t worry—you won’t be left alone there either. There are employees constantly walking around trying to sell massages and spa treatments. It’s incredibly difficult to relax when you have to repeatedly tell people you’re not interested in buying something. Apparently, paying an exorbitant amount of money to stay at the resort isn’t enough. You’re expected to keep your wallet open at all times.

Then there’s the pool. It’s dirty and never seems to actually be cleaned. And good luck finding a lounge chair unless you’re willing to wake up at the crack of dawn and participate in the daily Olympic sport of “chair claiming.” After an early breakfast, we walked out to the pool and found that almost EVERY chair had been claimed for the entire day, despite the fact that ther

10/10

Exceptional

26 Jul 2026

Beverly

Staff was very friendly and resort was clean.

8/10

Excellent

26 Jul 2026

Karen

Resort was good, entertainers made it fun. The staff was helpful, specially bell boy Hector he guided us on the property very friendly and respectful. The light show was amazing on our last day.

10/10

Exceptional

26 Jul 2026

Kanstantsin

Six nights here as a family of three, and Sunscape Cancún got what matters right. The resort is genuinely spotless and easy to move around — clean rooms, no tired corners anywhere. The food surprised us most: quality and variety held up all week, not just the first night, and the ice cream at the Cravings café became our daughter's daily countdown. We found our rhythm at the smaller pool — quieter, less crowded, and a short walk from the kids' club, which for a family is the perfect spot. The beach and ocean were beautiful; there was some sargassum, as summer on this coast brings, but it never got in the way of a good day in the water.

What lifted this from \"great trip\" to \"let's come back\" was the Explorer's Club kids' club. Our 8-year-old asked to go every single chance she got. Check-in was easy but the security was reassuring, it was never overcrowded, and the activities were varied and genuinely thought-through, with the schedule posted ahead so we could plan our days around it. The team clearly love what they do — a heartfelt thank-you to Ale, Rubi, Danna, Janna, Maria, Daniela, and Ali.

Clean rooms, excellent food, a calm pool, a lovely beach, and a kids' club our daughter adored — a family vacation done right. We'd return without hesitation.

10/10

Exceptional

24 Jul 2026

Juan Martin

Excellent service thru out the resort, staff very nice , helpful

8/10

Excellent

24 Jul 2026

Chioma

Some rooms smelt moldy. We had to change rooms but was finally given a better room. Amenities were good. Very good food choice. Very nice location and friendly staff.

8/10

Excellent

24 Jul 2026

Juanita

We stayed 4 nights at this resort! We enjoyed our stay here in Sunscape Resort. The staff are helpful, friendly and welcoming people! The food are great specially if you eat in the Restaurant. The only thing we didn’t enjoy was the beach.
We are disappointed of the beach because there’s a lot of Sargassum everywhere. Aside from that everything is alright!

6/10

Pleasant

23 Jul 2026

Hao

10/10

Exceptional

23 Jul 2026

Deborah

Had an awesome time

10/10

Exceptional

23 Jul 2026

Adeolu

Sunscape is a good resort to visit.

8/10

Excellent

22 Jul 2026

Verlena r

Great stay clean rooms in resort. Excellent staff three nice pools. Food could be a little better for overall day was great.

8/10

Excellent

22 Jul 2026

Stephanie

Clean room & food was good.

10/10

Exceptional

22 Jul 2026

Eugene

Everything was great, just one thing: very hard to use pools because of the crowd.

10/10

Exceptional

22 Jul 2026

Uche

Everything

Family_with_children

10/10

Exceptional

21 Jul 2026

Yvonne

Everything was clean, staff was friendly & helpful ..food was good

2/10

Poor

21 Jul 2026

Wael

Do NOT book a trip to this resort - Period. If you do, do it at your own risk. Nothing about this place is 5-Star. 3-Star Maybe.
There are so many things wrong about this place it would seem personal if I wrote it all out. Bottom line, Expedia needs to not show this property or put disclaimers to its users. I got there and left right away and checked in to another hotel/resort.

Family

6/10

Pleasant

21 Jul 2026

MARIA CARMEN

The pool was very dirty.

Family_with_children

10/10

Exceptional

20 Jul 2026

Rosemary

Sunscape, property,was beautiful so many activities you can do with the family beautiful pool and a lot of amenities. The food was very good. I will be back again thank you. For making my stay pleasant.

Family

8/10

Excellent

20 Jul 2026

Aubrey R

Food was good. Various places to eat during the day without having to put on additional clothes

Partner

10/10

Exceptional

20 Jul 2026

Marlena

Great location, friendly staff, decent food options, kid friendly

Family_with_children

10/10

Exceptional

20 Jul 2026

Kendra

Will be going back ,

Partner

10/10

Exceptional

20 Jul 2026

Jesse Lee

Clean, friendly, great service!

Friends

10/10

Exceptional

20 Jul 2026

Darlene Amber

My sister and I went for 6 nights and enjoyed everything and everyone working at the resort. The staff was friendly and attentive. I have been to many resorts and I can say the service was top notch!!

Family

10/10

Exceptional

20 Jul 2026

Guillermo

Super nice staff and professional always

10/10

Exceptional

20 Jul 2026

Ludwika

Hospitality is top tier, if you're looking for a family setting resort. Then this is it, the food is great. The staff is nice, the property is safe and clean. Most importantly it is relatively affordable. %100 recommend.

Family

10/10

Exceptional

19 Jul 2026

Ahmed

nice ,

Business Family_with_children

6/10

Pleasant

19 Jul 2026

Katie

I’m not sure how this is rated a 5 star resort. It is more like a 3 star resort. This property needs updates, all around but the rooms were nice. We did go to the spa as well. The showers, and the hot tub area are in desperate need of a renovation but the massages were up there with one of the greatest we’ve ever had.

Our patio did get attacked by pigeons with poop everywhere two nights in a row. After it was cleaned the first night we asked for a different room the next time it happened. It was in the middle of our trip, on my birthday plus we had to pack everything up. I had to ask for an upgrade because that weren’t going to give one for the inconvenience.

The biggest take away for me was the food. It was very mediocre and so many things as far as drinks were an up charge. I’ve been to quite a few resorts and felt like for an all inclusive there were more things not included than included. Also considering it is an all inclusive, all the bars stop serving at 11pm since they close at 12am. They also don’t take reservations which was an issue. We had to wait an hour sometimes to eat and that was at 7pm

There was no activities for adults, they had live music for about an hour but again that ended around 11pm. I’ve never stayed somewhere that didn’t have anything for you to do especially when you can’t even get a drink after midnight.

While the staff was nice I’d pick somewhere that offered more activities, better food and a bar that stays open at least until bar close.

Friends

10/10

Exceptional

19 Jul 2026

Shailesh Raghu

Wonderful. Family friendly hotel, lovely ocean views, friendly staff and good food. We enjoyed our stay!

Family_with_children

2/10

Poor

18 Jul 2026

Anette

Pésimo hotel, no apto para turismo internacional. Solo dos piscinas y muy pequeñas, llenas de personas unas encima de otras. Me tuve q cambiar de hotel y no me rembolsaron ni un solo $. No lo recomiendo para nada. Ojo con dejarse llevar por los reviews como me pasó a mí.

Family_with_children

8/10

Excellent

18 Jul 2026

Matthew

The resort is perfect for families! We unfortunately were hoping for more adult separation since we did not have children. Having only 1 large pool didn’t really give a relaxing feeling with kids around and parents not really parenting. If you plan to travel kid free I would pick another location. Traveling with kids perfect spot! The sports and entertainment team was fantastic great shows. Christian and his team were fantastic and I really wished that energy continued later! The whole resort closes at 11 (too early for an all inclusive resort based off of our experiences at other resorts) and after 9:30 not much to do. Live singers were good but wish there were more after 9. Like dance club or something in the main ballroom a few days a week. The resort was very clean and food was fantastic. I would stay here again if I had children with me or traveled with friends or family who had children.

Partner

10/10

Exceptional

18 Jul 2026

Renata

We had an amazing stay for our honeymoon! Every single staff member we interacted with was exceptional, we honestly don’t have anything negative to say about the service. We asked about upgrading our room and were able to get an ocean-view room with a hot tub for a very reasonable price, which made our trip even more special.

The resort had so much to offer: multiple restaurants, a 24-hour café, a VIP lounge, spa, pool, and easy beach access. We also noticed it was very family-friendly, with lots of families enjoying their vacation, including a kids’ pool with water slides and other fun water features. The food was excellent, and housekeeping did a wonderful job every day, always leaving us extra bottled water, which we really appreciated. Before our trip, I also messaged the hotel through Expedia, and they responded quickly and provided the contact information to arrange airport transportation (for an extra fee, but absolutely worth it).

The only small critique is that parts of the building could use some fresh paint and a few glass panels need replacing. However, we noticed maintenance crews already working on those improvements, so it’s clear they’re investing in the property.

Overall, we had a fantastic experience and would absolutely stay here again!

Partner

10/10

Exceptional

18 Jul 2026

Hermes Hamiltong Rodriguez

Todo

Family

10/10

Exceptional

18 Jul 2026

Amairany Reynaga

⭐️⭐️⭐️⭐️⭐️

Family_with_children

8/10

Excellent

18 Jul 2026

Richard

Enjoyed the stay, food was good, drinks were great, pool is OK but needs more chairs,

Family_with_children

10/10

Exceptional

18 Jul 2026

Thomas Toan

The pool should be open earlier in the morning for swimming exercise.

Family

10/10

Exceptional

18 Jul 2026

Steve Rodney

We went with the grandkids and they had a lot of fun. The service at the restaurants were amazing. For sure we will go back!!

Family_with_children

10/10

Exceptional

17 Jul 2026

Heather

The resort and rooms were very clean. Staff was amazing. They greeted you every time they passed you. The food was wonderful. Very easy resort to move around in. The pools and the entertainment during the day was the best part.

Partner

10/10

Exceptional

17 Jul 2026

Scott

Definitely sign up for excursions. Not a lot of activities . Great Shows though. Extremely friendly staff. They were very helpful and professional

Family_with_children

8/10

Excellent

17 Jul 2026

William Joseph

Clean place helpful employees

Partner

10/10

Exceptional

17 Jul 2026

Azucena

Everything was wonderful

8/10

Excellent

17 Jul 2026

Andrea

Overall, we had a great stay, especially considering the price. We traveled as a family of five (2 adults and 3 kids) and felt we received good value for what we paid. We knew this wasn't a luxury resort, so our expectations were realistic.

Pros:

The resort is relatively small, making it easy to get around and find the pools, restaurants, and amenities.
The restaurants were good overall, with a diverse menu. Sunset was our favorite.
Customer service was excellent. The staff was friendly, attentive, and always willing to help.
The spa treatments were fantastic and well worth it.

Cons:

Our suite flooded during a heavy rainstorm, but the staff responded quickly and resolved the issue.
There is only one main pool and a smaller pool by the kids' area.
The kids' club was underwhelming compared to other resorts we've visited. Snacks or meals for the kids during activities would have been a nice addition.
We visited during a period of heavy sargassum, so we barely got to enjoy the beach, although that's beyond the resort's control.
The buffet became repetitive after a few days, with only minor changes at dinner.
The VIP lounge was very small, with just a foosball table and pool table. The premium drinks were the main benefit.

Overall, we enjoyed our stay and felt it offered good value for the price. If you're looking for an affordable, family-friendly all-inclusive, this is a solid choice. If you're expecting a luxury resort experience, this probably isn't the right fit.

Family_with_children

10/10

Exceptional

17 Jul 2026

Omar

Excellent

8/10

Excellent

17 Jul 2026

Annie

Property was well maintained. was disappointed on the rooms given to us on the first day and we had to ask for different rooms. We booked ocean view but could not see the ocean and then there was a leak in the room the first day. the welcome experience was disappointing. No one took the time to welcome us and give us the layout of the hotel facilities.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Je'Niyah

The staff are very friendly and attentive, the activities are well planned and very fun.

Friends

10/10

Exceptional

16 Jul 2026

Latifa

We had a great time!

Family_with_children

10/10

Exceptional

16 Jul 2026

Vandan

Very good pleasant peaceful stay.
Fun place to be with family.
Good kid friendly.

However could offer specials on some elite services.

Family_with_children

6/10

Pleasant

16 Jul 2026

Anna

clean room always

Family_with_children

10/10

Exceptional

15 Jul 2026

Peter

GREAT RESORT

Partner

10/10

Exceptional

15 Jul 2026

YASUHIRO

4/10

Poor

15 Jul 2026

Ana

Not too much food limited everything extra buffalo wings not included alcohol also limited, towels smell pool dirty

Family_with_children

10/10

Exceptional

15 Jul 2026

Esther

The facility was very nice , food was great and the staff were absolutely amazing!!

Partner

8/10

Excellent

15 Jul 2026

Kelly Anne Marie

We had a wonderful stay at this resort. It was a great destination for families, with fantastic food choices and friendly, helpful staff who made us feel welcome throughout our vacation. We especially enjoyed visiting the restaurants, the pools were a lot of fun, the rooms were spacious and comfortable, and the lobby washrooms were consistently spotless.

My only criticism is regarding the children’s water play area. I think the lifeguard could be utilized more effectively. They remained stationed in one specific area but would blow the whistle and become frustrated when parents jumped in to help their young children. Any parent is naturally going to react immediately if they believe their child needs assistance.

I would also encourage the resort to address the artificial turf in the children’s area. It becomes extremely hot in the sun with little warning and can easily burn bare feet. I witnessed several children freeze and scream from the heat, including my own three-year-old. We both burned the bottoms of our feet and needed to ice them afterward. Some warning signage or cooling measures would help prevent this from happening to other families.

Overall, we had a fantastic vacation and would happily recommend the resort to other families.

Family_with_children

6/10

Pleasant

15 Jul 2026

Vijay

Do not book cabanas, we booked them and did not have any service, essentially it was waste of money.

Family_with_children

8/10

Excellent

14 Jul 2026

Inderjit

Stay was great. Very clean, food was good. Could use another pool

8/10

Excellent

13 Jul 2026

Christy

It was outdated

6/10

Pleasant

13 Jul 2026

Amanda

The rooms aren't even close to the photos shown on the website. The room was run down, bare and stained. Couldn't see out the windows to the ocean because of the cloudy, filmy windows.

Family_with_children

10/10

Exceptional

13 Jul 2026

James

Top to bottom, a great value for the price. The food, service, amenities, entertainment, location, and staff were all top notch. This is a smaller resort property but even so, the experience was superb. We're so glad we found this jewel!

Family_with_children

6/10

Pleasant

13 Jul 2026

Benjamin

The staff is amazing and super helpful, the place is a little run down- tile needs a lot of work, some of the outlets in our room didn’t work. No AC in the restaurants so eating was uncomfortable especially at dinner,, food was very bland. There is nothing to do after 8-9pm. The pools close at 8 and if there is a show it’s done at 9pm. They said they had a teen club but they didn’t so my teenagers were super bored at night.

Friends

6/10

Pleasant

12 Jul 2026

Luis

Not enough Air Conditioning - especially in the dining areas!
The resort is in a Great location, and the staff were super friendly and attentive!
The overall service was excellent, and the food was great too!

Family_with_children

10/10

Exceptional

12 Jul 2026

Hari

We had an excellent stay and would gladly return. From the moment we arrived, the staff was warm, friendly, and attentive, making us feel welcome throughout our visit. Our room was spotless, comfortable, and well maintained, with everything we needed for a relaxing stay. The beach view was breathtaking and easily one of the highlights of the trip—we loved waking up to the sound of the waves and enjoying the scenery from our room. The property is also very family-friendly, with a safe, relaxing atmosphere that made it easy to enjoy quality time together. The location is convenient, the grounds are beautiful, and the overall experience exceeded our expectations. If you’re looking for a clean, comfortable beachfront hotel with outstanding service and a welcoming environment for families, this is a fantastic choice. Highly recommended!

Family_with_children

8/10

Excellent

12 Jul 2026

Emma

Wonderful staff. Great food. Clean facilities. Comfortable for families, friends, and couples alike. My partner and I loved our excursion to Isla de Mujeres. Bought a bottle of flavoured tequila on the island and rented chairs on the beach.

Quite humid this time of year. Almost too much if you aren’t used to it.

Partner

6/10

Pleasant

12 Jul 2026

David

3.9/5

Let me start by saying this is my third review I’ve ever written. Overall, my wife and I really enjoyed our stay. Workers/Service was solid, the food at restaurants were great, and while the resort itself isn’t massive, it never felt crammed.

One pool with a kids area attached, and then the main activities pool with zoomba, water volley ball, ex. Yes in case you didn’t know, this is a family resort, so there’s kids, hence the way less cost :). The entertainment was actually surprisingly decent compared to other all-inclusives I’ve been to. Fire show and magician were awesome. The beach area was really nice and drinks were flowing! Never had to wait long at the bar. Pool chair selection was a bit of a joke, and what I mean by that is…it would’ve been nice to not have to get there by 8AM to secure two chairs by the pool, but hey, I get it.

Now…why is the score not higher? Can someone please explain to me why in 2026, the main lobby/bar/entertainment area is not air conditioned at all? Just a sweat shop. It’s all open connecting the pools and then entrance, so I understand it can’t be 65 but cmon guys! Just a few fans spinning. That’s also the only bar area open past 9 so everyone is in there. It’s also where they hold a lot of the entertainment.

We watched the World Cup this past week and left before the game even ended because it was so rough. Restaurants also struggle massively with AC. The same one unit that cools your room, is the same one unit that “cools” the

Partner

10/10

Exceptional

12 Jul 2026

Angela

In general the hotel is really clean, family friendly, all the amennities and staff very friendly and kind.

Family_with_children

10/10

Exceptional

12 Jul 2026

Long Hai

This resort is one of my favorites! The staff was amazing the place is clean and it’s family friendly!
There was so much foods and drinks and everything is unlimited! The events and shows keep us entertained in the resort all day long! We will definitely come back again!

Family_with_children

10/10

Exceptional

12 Jul 2026

Wendy

Sunscape Cancun is an excellent property for families seeking a vacation with your kids. Food at all restaurants was high quality. Overall service was excellent. We never wanted for anything!

Partner

6/10

Pleasant

11 Jul 2026

Vanessa

The staff was great. The food was ok. The pool was kind of dirty which we had no choice to enjoy since the seaweed was so bad on the beach. The bars were dirty. We had housekeeping come 1 day and they didn't clean our counters or mirrors. The beds were soft but the pillows were hard.

Family

10/10

Exceptional

11 Jul 2026

Erika

The food was delicious!! There were a lot of variety including other restaurants on site. The staff were all friendly and the 24/7 coffee shop was definitely a plus!! Will definitely return!

Family_with_children

6/10

Pleasant

11 Jul 2026

Harry

Place was good

Family_with_children

8/10

Excellent

11 Jul 2026

Josefina

Rooms were just okay nothing out of the ordinary, they do need some updates. Staff was friendly and food was a 3 out of 5. Has two pools and a kiddy section which is nice for smaller children.

Family_with_children

10/10

Exceptional

10 Jul 2026

JOSEE

The staff is amazing and super helpful . The food was great . Our room was quiet. The beach was wonderful. Would definitely go back.

Family

6/10

Pleasant

10 Jul 2026

Miljan

The facilities were clean but old. The service was very good. The beach had a lot of seaweed.

Family_with_children

10/10

Exceptional

10 Jul 2026

Julio J

Everything was perfect, and the staff is incredible Definitely room for improvement but other than that everything is perfect.

Family_with_children

4/10

Poor

10 Jul 2026

safae

There was some good things and bad things about this place. First I am gonna say the good things. Reason 1. The employees were nice. Reason 2. The rooms had a VERY good view. Reason 3. The room was clean. Reason 4. The food was good. Now let's get to the bad things. Reason 1. The wait for food is SO LONG. Reason 2. The beach is full of seaweed during July. Reason 3. The arcade is 13 plus. Reason 4. The pool is crowded. Reason 5. There is not a lot of channels for kids and it keeps doing the same episodes every once in a while. Reason 6. There is songs all night till like 11 at night and it makes it so hard to sleep because the sound is so loud. And those are some reasons how I like the place and how I don't.

Family_with_children

10/10

Exceptional

10 Jul 2026

Christa Martha

Great staff, The food was so amazing
I had a wonderful time
Will be back soon
Love everything about this hotel

Friends

10/10

Exceptional

10 Jul 2026

HEATH DUSTIN

Entertainment staff were awesome. Very fun guys. Entire staff was very friendly and helpful.

Family

10/10

Exceptional

09 Jul 2026

Sophal

Everything was amazing and the staff was really friendly.

Family_with_children

10/10

Exceptional

09 Jul 2026

Mirella

Family-friendly, perfect for littles!

Family_with_children

6/10

Pleasant

09 Jul 2026

Diane

Pros:The staff was super nice and friendly, everyone always had a smile and were always helpful and courteous and the rooms were always very clean. If I can recommend a restaurant, Casa de Rosa (Mexican restaurant) was by bar the best one…if you like spicy try the SHRIMP RED \"AGUACHILE“.

Cons: I felt like I was at a low budget resort. As someone that enjoys a nice resort this one fell a bit short. I booked it because in comparison to other resorts like Dreams, it had 9/excellent rating, but the property is super small, my biggest issue was how small the main pool was. The food was just ok. The Italian restaurant was a total disappointment considering I saw a review that it reminded them of Tuscany…couldn’t have been Italy because I’ve had better Italian food in New Jersey. If you have it in your budget, stay at their sister hotel, Hyatt Ziva…we went for a tour while we were there and regretted not spending more to stay there.

Family_with_children

8/10

Excellent

09 Jul 2026

crystal diana

Nice resort with friendly and kind staff. This resort is great for families with younger children as they have lots of activities and the kids water area for them to enjoy. I don’t think it’s the best hotel for singles that want to enjoy lively activities/party as this is more for families. Good experience overall.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jami

Seriously lovely experience. I was concerned about being overrun by kids …. Totally was not. There were plenty of adults vacationing. Something for everyone. Very clean , well maintained. I really loved the staff- very helpful and kind. I tried to tip frequently and would recommend the same for anyone going , who can do this. These people were working their butts off !!!!!!!!! Would absolutely visit again. My kids had the time of their lives. Thank you !

Family_with_children

10/10

Exceptional

08 Jul 2026

Patricia

I like everyting we love this hotel this is our 2nd time there and we are ready to back next year love it ❤️❤️❤️❤️❤️

Family_with_children

8/10

Excellent

08 Jul 2026

Jasmin

The staff was the highlight of our stay. Excellent hospitality and customer service. Food was decent. The tacos exceptional. Only downside is the mildew smell which was unfortunately very strong in the ice cream shop. Other than that it was a good stay.

Family_with_children

8/10

Excellent

08 Jul 2026

Rachel

Very attentive staff- and well worth the price we paid. We enjoyed the food. Clean room. We would go back for sure.

Family

6/10

Pleasant

07 Jul 2026

Rahul

No AC in the lobby or restaurants
Food selection weak
The number of restaurants and bars stated on Expedia site do not match reality

6/10

Pleasant

07 Jul 2026

Cristina

Lobby was too hot to enjoy, food was just okay. If you go inside the restaurants it was too hot and you can barely feel the fans. I know they were trying to be environmentally conscious but it was too hot. The sausages and hotdogs were terrible. Unless you pay for better meat the meat was either too tough or under seasoned, the rooms were okay. The lobby had a person trying to sell time shares takes away from a relaxing vacation, the gift shop charges $ 24 for pepto bismol and $100 for a bag that can be bought for $10 so bring your OTC because they will charge you an arm and a leg.

Partner

10/10

Exceptional

07 Jul 2026

Fljorim

Very nice place friendly people

Family_with_children

6/10

Pleasant

07 Jul 2026

Gary

The beach experienced a significant accumulation of seagrass. The hotel accommodations were satisfactory, though they appeared somewhat dated. There was a noticeable tendency to levy charges for various amenities. Entertainment options were limited by insufficient seating, and information regarding show schedules was not readily available. The main swimming pool was notably unsanitary, with numerous floating debris. The most positive aspect of the experience was the massage service. The lobby lacked air conditioning, resulting in an uncomfortably warm environment.

Family_with_children

10/10

Exceptional

07 Jul 2026

Hortencia

Family friendly, great variety of good and lots to do without having to leave the resort. It was our Anniversary and they surprise us decorating our room with petals, champagne and chocolate strawberries. The staff is great!

Family_with_children

10/10

Exceptional

06 Jul 2026

Arben

Nice place friendly people

Family

10/10

Exceptional

06 Jul 2026

Sofia

Very attentive staff. Beautiful and clean and environment

Partner

8/10

Excellent

06 Jul 2026

Thomas

The property was very clean and nice
Beautiful resort excellent food.
Pool was small and felt dirty towards end of day
The slides were not accessible for everyone only 4’ tall and shorter
The game room for kids only and not always open
Rooms were always cleaned and nice
Beautiful ocean view
Not much to do besides eat and swim kids got bored

Family_with_children

10/10

Exceptional

06 Jul 2026

Evelyn

literally the best ! everyone was so friendly and very nice, the selection of food was the best part ! very clean.

Friends_and_family Friends

8/10

Excellent

06 Jul 2026

Melvin

The property was excellent, especially the food. Each restaurant offered high-quality dishes, and what truly stood out was the consistently friendly staff. They were always attentive, smiling, and respectful to every guest. Enrique, the lead supervisor for all four dining restaurants, was outstanding. Regardless of how busy it got, Enrique greeted everyone with a smile and ensured everyone felt welcome. For us, this level of service was exceptional. Enrique deserves recognition for the outstanding hospitality he provides to every guest.

Partner

8/10

Excellent

05 Jul 2026

Erick

The staff was helpful and respectful. My only concern was the time frame for swimming in beach. 9am to 6:30 is not nearly enough time. Some people enjoy an early swim and others a bit later . Maybe consider 2 different shifts.

Partner

2/10

Poor

05 Jul 2026

Verified traveler

Food was bland no taste would not recommend kids kept trying open our doirb

6/10

Pleasant

05 Jul 2026

Irfan

Overall, our stay was average. The room was clean and well maintained, and the resort itself is family-friendly with a nice beach location during the day.

However, the biggest disappointment was the restaurant experience. We are vegetarians, and despite informing the staff multiple times, there were very limited vegetarian options available. Instead of helping us find suitable food, the staff repeatedly asked whether we had food allergies, which missed the point of our request. Some restaurant staff also came across as rude and unhelpful.

Another downside was that everything seemed to shut down around midnight. There was no beach access after dark, and the area was completely unlit, making it inaccessible and disappointing if you wanted to enjoy a late-night walk by the beach.

The clean rooms were a positive, but the food service and staff attitude significantly affected our overall experience. I would rate the staff and restaurants 3 out of 5 stars and hope the resort improves its vegetarian options and customer service.

Family_with_children