Name: The Westin Lagunamar Ocean Resort and Villas
Address: KM. 12.5 Blvd Kukulcan, CancÚn, 77500, MX

8/10

Excellent

04 Aug 2026

Rudy

1

10/10

Exceptional

03 Aug 2026

LEO

b

10/10

Exceptional

02 Aug 2026

Omayra

Excellent

10/10

Exceptional

01 Aug 2026

Denisse Emely Gloria

it was a great hotel, clean room the outdoor pool was so nice and the staff was so friendly and welcoming definitely will be back

10/10

Exceptional

01 Aug 2026

Jie

Clean room

8/10

Excellent

31 Jul 2026

Rajeev

Check in took time and room was not ready. Else all good !

10/10

Exceptional

29 Jul 2026

Lina

Will stay again

10/10

Exceptional

29 Jul 2026

Giannelli

Super nice hotel 2nd time staying here

10/10

Exceptional

28 Jul 2026

Adrian

Mejorar las comidas

10/10

Exceptional

27 Jul 2026

Allen

We love this place and it's really beautiful location. Walking distance to the mall and restaurants is a plus. We will be coming back soon.

10/10

Exceptional

26 Jul 2026

Kristen

The check in was easy and the staff was so friendly. The infinity pool looking over the Caribbean Sea is unforgettable! 😍

8/10

Excellent

25 Jul 2026

ROMAN

nice place just the building is little complicated to go to the beach and to the restaurant

10/10

Exceptional

24 Jul 2026

Kashan

Service was good, staff was very welcoming and listened., Good room service

10/10

Exceptional

23 Jul 2026

Riccardo

À great experience I couldn’t ask for more better it was excellent

Riccardo

10/10

Exceptional

21 Jul 2026

Ariel

Excellent staff and great resort

Family_with_children

8/10

Excellent

21 Jul 2026

Fallon Brandilyn

Room - Great space for families. We loved the two bdr suite and option of kitchenette in our room. However, the hotel does not really accommodate for shorter hotel stays (3-5 days) instead of longer durations as many of their guests may do. There were no complimentary bottles of water in the room upon arrival/towels to wipe your hands. Be prepared to spend money at this property!!! Food was overpriced and expensive. I recommend that you leave the property to get beverages/food. Pool/lunch food is priced fairly. Pool/beach area were fine. Accommodations are nice overall, it's just the food prices are ridiculous and they do not sell Coke products.

Family_with_children

8/10

Excellent

20 Jul 2026

TANGUY CLAUDE KOFFI

Le personnel était accueillant et disponible. il y avait plusieurs activités.

Par contre le service de nettoyage n'avait pas d'heure fixe.

Family

10/10

Exceptional

17 Jul 2026

Timothy

Hardest, working bartenders at the pool I’ve ever seen in my life.

Friends

8/10

Excellent

16 Jul 2026

Jonathan

Very nice property. The pool gets busy. If you want good seats with an umbrella, secure seats early. This is not the property for nightlife. Everything wraps up around 9-10pm. The beach stayed in red flag the entire week but swimmers invited it. Seaweed was also very prevalent making it not so pretty. But you do get used to it. But, that’s nature not the hotels problem. Open to stay here again.

10/10

Exceptional

15 Jul 2026

Angel

Resort and rooms were clean and all staff was helpful and attentive.

Family

10/10

Exceptional

14 Jul 2026

Hayley

Amazing resort. From Gilbert at the front deak, to Alejandro at Duna sports bar on Friday night. Couldn’t have asked for a better first time in Cancun. The room is amazing, we stayed in the 1 bedroom villa, it was absolutely perfect for me and my son. They thought of everything. I only wish I could have stayed longer. Bring your own cup and they will fill with drinks from the bar, and don’t miss happy hour at the pool from 3-4!!!

Family

10/10

Exceptional

14 Jul 2026

Blanca L

We really enjoyed our stay at the Westin Lagunamar Resort. The property was spotless, the swimming pools were refreshing, and the staff and housekeeping were phenomenal. We felt safe at all times. The in-room laundry and kitchen were a lifesaver! Nobody tried to sell us a timeshare. We visited the on-site Mayan Ruins and saw the turtle eggs sectioned off on the beach. The hotel is across the street from La Isla shopping center, which was very convenient and about a 10-minute walk from La Soriana grocery store. There was also a bus stop in front of the resort that could take you directly to the Xcaret ferry that goes to Isla Mujeres.

Family_with_children

10/10

Exceptional

14 Jul 2026

Ricardo

Great place to stay in Cancun!

Family

10/10

Exceptional

10 Jul 2026

Adriana

Everything was Perfect!

Partner

10/10

Exceptional

10 Jul 2026

monica

we enjoyed everything

Family_with_children

10/10

Exceptional

08 Jul 2026

Becky

Beautiful, stunning resort with on-site restaurant options and amazing pool bars. Our room had an incredible view of the ocean! I highly recommend as it is a great value for the money.

Friends

8/10

Excellent

07 Jul 2026

Joyce Calderon

I spoke to one person in concierge who is and she was sarcastic and accommodating.

Family_with_children

10/10

Exceptional

07 Jul 2026

Kevin

This place was absolutely gorgeous. I cannot say enough good things about every single staff member we encountered. Everyone was so nice and helpful, they all went above and beyond!

Friends

10/10

Exceptional

06 Jul 2026

Leticia

Great location

Partner

10/10

Exceptional

06 Jul 2026

Steven

Location, location, location! Attentive staff, pristine pools, a perfect place to relax. We have scheduled our return.

Partner

10/10

Exceptional

05 Jul 2026

Dan Messod

Excellent service and gorgeous infinite pool

Partner

8/10

Excellent

05 Jul 2026

Oscar

Everything overall was good .

Family

10/10

Exceptional

03 Jul 2026

LaShawn

Beautiful property!

Family_with_children

2/10

Poor

29 Jun 2026

Jose Luis

First night in june 19, 2 adults 2 kids, ac was not working, called front desk and maintenance came out, worked on ac till 11 pm and acatill dis not work, second day we left for a tour and they were suppose to come back and fix issue and didnt work again, 3rd day same issue ac not working, and maintenance sup admitted to having a issue with that tower, they tried to move me to a different room after our 4th night and the front desk manager Marisol would not try to compensate us another way, at that point we would just deal with ac not cooling since we were there for 6 days, while at pool also asked to buy some ice and would not sell to me because i wasnt buying there drinks, overall a terrible and expensive experience at this resort with staff and concierge being very pushy, specially because we had a 8 and 6 year olds that did not enjoy their aummer vacation, for future peeps that want to stay at this property just know that they are a timeshare and hotel, this review is from june 19, 2026,

Family_with_children

10/10

Exceptional

29 Jun 2026

Hilarie Monique

I loved the stay the staff was great and helpful but beware of the time share holders calling daily to gift you your free welcome “gift” we denied and they would call the room daily to try to schedule us to come down. Other than that the place was fantastic beautiful pools and great time do it!

Family_with_children

10/10

Exceptional

29 Jun 2026

ALESSANDRO

Excellent!

10/10

Exceptional

28 Jun 2026

Londy

Everything was great

Family_with_children

2/10

Poor

28 Jun 2026

Eneas

I pay for 7 days and leave the place on the second day.
Terrible

Partner

10/10

Exceptional

27 Jun 2026

Roberto

Good

10/10

Exceptional

27 Jun 2026

Abissai Omar

I was very impressed with this resort, all personal very respectful and helpful, very clean and up to date installations…. We will definitely come back again, thanks

Family_with_children

10/10

Exceptional

27 Jun 2026

Luis

The property is beautiful and the staff is very friendly and helpful . Rooms are equipped with a washer and dryer which is great. Location is amazing. Check in process is a little too long and you are required to keep track of cards in order to get beach/pool towels. The food is awful, especially the breakfast buffet and it’s very expensive.

Family

10/10

Exceptional

26 Jun 2026

Alexxus

First time staying at this resort and really enjoyed the amenities provided. Loved that our room had a kitchenette for our breakfast cooking. It also had outside barbecue grills for grilling burgers. Beach was clean and well kept. Plenty of pools and activities to join in. Price was very reasonable. Will definitely be back.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Griselda Paola

Loved the location of this resort. Staff was friendly and helpful. Great amenities.

Family_with_children

8/10

Excellent

25 Jun 2026

martha

The hotel was clean, the rooms were clean, and the food was varied and tasty; all the staff were very attentive, helpful, and friendly.

Family_with_children

8/10

Excellent

24 Jun 2026

Tarra

Nice property! Great location.

Family

10/10

Exceptional

24 Jun 2026

Arnulfo

Room very spacious with beautiful pools and beach. Restaurants were ok food was so so but if you go across the street to la Isla lots of restaurant options.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Whitney

Great service and staff! Highly attentive! Beautiful room, great kitchen wonderful property highly recommend

Family_with_children

10/10

Exceptional

21 Jun 2026

Ray

Great location. The resort was beautiful and well kept. Staff was very friendly and gel

Partner

6/10

Pleasant

21 Jun 2026

Ronica

The food was terrible. It is very costly and it was terrible. Do not eat there. Go outside of the hotel.

Friends

10/10

Exceptional

20 Jun 2026

Andrew

Beautiful Property and Beach and huge gorgeous pool in the center. The rooms are well accommodating. We had a two bedroom lock off plenty of room a gorgeous view of the ocean and the lagoon and the malls. I enjoy the Western Marriott properties as a high level of excellence and service. Great for families.

Family_with_children

10/10

Exceptional

19 Jun 2026

Elsa

Great

Family_with_children

10/10

Exceptional

18 Jun 2026

Phillip

Hotel and restaurants and scenario was excellent . Enjoyed the pools. Lot of seaweed on the shoreline but still beautiful and got in ocean a couple of times . Restaurants were better than I expected . Highly recommend the breakfast buffet . We would definitely stay at the Westin again 😊

Partner

10/10

Exceptional

15 Jun 2026

Jose

Vacation resort they want to sell their product

Partner

10/10

Exceptional

14 Jun 2026

Edna

Nice place always clean

Family_with_children

10/10

Exceptional

14 Jun 2026

Claudia L

El servicio fue excelente, la atención muy muy buena !
La habitación con cocineta, comedor y dishwsher es una opción genial

Family_with_children

10/10

Exceptional

14 Jun 2026

John Michael

The stay was great. I wish there was music by the pool

Family_with_children

10/10

Exceptional

14 Jun 2026

Philip

Fabulous vacation

Family_with_children

10/10

Exceptional

10 Jun 2026

Hung

Excellent staff

Friends

10/10

Exceptional

08 Jun 2026

Dulce

Very beautiful, the pool the rooms and staff was amazing

Family

10/10

Exceptional

07 Jun 2026

Mondira

Outdoor pool

Family_with_children

10/10

Exceptional

04 Jun 2026

Keli

I encountered a slight hook up during my initial check in and this place went above and beyond to take care of everything. Besides that they ladies at the front desk were extremely helpful with all things. Now to the property!! This had everything we needed as a family, rooms were spacious, the pools were amazing, bar service was extraordinary every day at the pool and the restaurants on site were great. This is truly a place where you can do it all and never have to leave if you don’t want to.

Family

10/10

Exceptional

04 Jun 2026

Deanna

Excellent room oceanfront with balcony. Wasn’t prepared for the $15 drinks at the pool bar, but I’m sure that’s anywhere you go in the hotel zone.

Partner

8/10

Excellent

03 Jun 2026

Shannon

Great pool and service there. Great location, lots to do within walking distance!

Friends

10/10

Exceptional

02 Jun 2026

Nicte Alexandra

excelente servicio, las habitaciones super cómodas y comida excelente.

Friends

4/10

Poor

31 May 2026

Rachel

This stay was an overall mess-- the front desk & concierge lost our luggage for an hour, tried to demote our room from what we paid for, and later when we got locked out of our room they made us wait outside our room for almost an hour in our swimsuits. They were very pushy about attending a timeshare presentation and they did not try to remedy our feelings of disconnect or disrespect about anything with our check-in process or losing our luggage. When we spoke to management they made empty promises. This is a fine resort but I will not return and I do not recommend it. Most of the staff was very kind and friendly but it seems like a very large establishment that struggles with internal communications between their different departments which resulted in a bad experience for my family, and it is under new management so perhaps they are still finding their footing.

Family

10/10

Exceptional

31 May 2026

Jennifer

This is one of our favorite spots in Cancun
Always make you feel at home and safe
Right across the street from mall, movie theatre, museums, restaurants and more!
Water is different shades of blue and can swim; although, it is choppy, but fun.
Sand is soft, white and lots of it!!
Swimming pools are also great with saltwater and refreshing.
Beds are comfortable and has full kitchen
Restaurants on sight are also very good, especially the waiters…they become like friends
Free shuttle to and from airport
I mean how can you go wrong staying here

Family_with_children

6/10

Pleasant

29 May 2026

colleen

Considering the price, we expected a lot better restaurant food and amenities and service. While they tried, it's almost making us feel like Cancun is becoming more and more overrated each time we go there. Spending more, hoping for more, but getting less.

Partner

10/10

Exceptional

26 May 2026

Gregory

The pools were awesome.

Self

8/10

Excellent

25 May 2026

Delmy

I was not given the room that I reserved, but a room with noise by the hotel by the side. The front-desk clerk assigned a room that I did not expect and offered an activities sheet that it was from last week. He did not take the time to send me the new activity sheet for the week I was staying.

The lady assigned to clean my room on the last day did not change the sheets as I requested. I was very disappointed, even though I had to request the room on my last night.

10/10

Exceptional

22 May 2026

Heather

Second time stay and still impressed. This property has everything you need and more. Beautiful location and comfortable, clean rooms. Looking forward to my next visit.

Self

10/10

Exceptional

21 May 2026

Xuan

Very excellent service

10/10

Exceptional

21 May 2026

Rob

Quiet and restful.

Family

10/10

Exceptional

21 May 2026

Maria

Great place! A couple of people at the front desk do their job, but aren’t very welcoming. The rest of the staff are the kindest people ever.

Family_with_children

8/10

Excellent

20 May 2026

John Richard

Clean room, nice pools, white sand beach. Across the street from La Isla mall with shopping and restaurants.
Negatives room AC was very cold and not easily regulated, safe did not work until staff repaired it, shower sometimes was luke warm. Property has time share offerings and gifts to listen to a presentation/sales pitch that we declined.

Family

10/10

Exceptional

16 May 2026

Nancy

Nice place recomendado

10/10

Exceptional

15 May 2026

Steve

Excellent staff
Beautiful grounds

Self

10/10

Exceptional

15 May 2026

Mahdia

the staff was amazing from the moment we walked in to check-in until we checked out. Really enjoyed our stay here and would definitely recommend!!

Partner

10/10

Exceptional

14 May 2026

maria angelica

We truly enjoyed the pools, my grandkids loved being in the pools and the Ocean, which staff clean of seaweed. Our room was very clean, the kitchenette was excellent, as was the washer and dryer , lots of activities,we enjoyed our stay

Family_with_children

10/10

Exceptional

12 May 2026

Rita

Very nice property and staff was amazing
Will stay again

4/10

Poor

07 May 2026

Jorge

I was until your staff members came over and ask me to live the area because i was carring a bracelet from the hotel mext door, Even after I show my room key number. I ask them to go and check with the main office. I had the right to be in the hotel because I pay for it and they tread me. So I was not happy about it.

10/10

Exceptional

05 May 2026

Angela

We had the most wonderful and relaxing stay here! Counting down the days until we can return. The service was phenomenal, and the room and all amenities (gym, sauna, steam room, spa) were perfection. Best pool and super clean and quiet beach. They even had less seaweed than the other beaches we had gone to throughout our trip. The food was spectacular and much better than the typical resort food. They also had a complete schedule of fun activities for kids and adults that gave it a nice resort experience instead of just a hotel room. Plus it has that incredible Westin scent in the lobby. 10/10 experience!!

Friends

8/10

Excellent

04 May 2026

Erik

The place was clean and friendly, and I had no issues during my stay. The staff was very helpful and had a great attitude toward guests, which I really appreciated. The only downside was that I wasn’t aware of the check-in deposit—it would’ve been helpful if that was clearly mentioned in the hotel description. Other than that, they also helped us book a trip through their agency, which was a nice plus.

Partner

6/10

Pleasant

04 May 2026

Manuel

El aire acondicionado de la habitación no daba abasto .

Business

10/10

Exceptional

04 May 2026

Crystal

Great location! Great amenities loved my stay there!

Family

10/10

Exceptional

02 May 2026

Evelyn

Great staff, amazing food. Loved it!

Friends

10/10

Exceptional

29 Apr 2026

Verlin

We love Lagunaamar! Always fabulous - grounds and pools are immaculate, staff is very attentive and friendly.

Friends

10/10

Exceptional

27 Apr 2026

Lawrence

The staff was perfect.

Partner

10/10

Exceptional

26 Apr 2026

Trichelle

Love this property. My room was cleaned/tidied everyday. The pool is amazing. Only thing, don’t eat on the property; it’s extremely expensive (unless it’s happy hour which all food and drink is included). But there are lots of other affordable spots around.

Family_with_children

10/10

Exceptional

25 Apr 2026

Leah

Staff was super helpful and friendly, location was very convenient, family friendly and also good for couples

Partner

6/10

Pleasant

24 Apr 2026

Jacqueline

This is not a hotel. This is a vacation club and all they want to do is sell vacations club times
And dates.
Concierge desk does not offer to assist in selecting restaurants, things to do in Cancun
(Eg. Tours to tulum),or even have maps of cancun to assist guests.
It also is difficult to reconcile the fact that there is no potable water in the resort.
I would not stay there again and would not recommend it to anyone.

Partner

10/10

Exceptional

23 Apr 2026

Jeffrey

Just barely enough chairs for everyone in the hotel. I had to make a couple laps around at 2 pm just to find a single chair. They have other chairs that are further away from the pool, so you'll end up there if your late to the pool. Pool and area around it is very clean and well staffed.

Self

10/10

Exceptional

16 Apr 2026

Allison Anthonisz Thornton

A really wonderful resort that offers a number of different activities for families with children as well as adults traveling on their own. fantastic location close to downtown Cancun other sightseeing and Isla Mujeres. great food options fantastic service. The beach and pools were wonderful. We would definitely recommend booking again.

10/10

Exceptional

05 Apr 2026

Oliver Merced

The rooms are very spacious, convenient washer and dryer in the rooms with kitchen. Kids area and the pool was fun for all the kids. Easy access to the beach also!

Family_with_children

8/10

Excellent

05 Apr 2026

Gillian

Beautiful hotel. Food was expensive

Partner

10/10

Exceptional

29 Mar 2026

Meredith

Amazing stay, we loved it all!

4/10

Poor

27 Mar 2026

Apoorav

I booked this hotel based on its Expedia listing, which clearly highlighted a free airport shuttle—a major factor when choosing among so many options in Cancun. Unfortunately, this turned out to be misleading, as no such service was actually available.

In a competitive destination like Cancun, every bit of value matters. When the hotel didn’t reach out prior to arrival, I contacted them myself, only to be told that transportation is handled by a third-party vendor and requires 48 hours’ notice. Even after sharing a screenshot of their own listing, the staff largely shrugged off responsibility. It was surprising to see such a lack of ownership over something so fundamental.

Ground transportation in Cancun is not a minor detail—it’s a genuine concern for travelers, especially with ongoing taxi issues and limited ride-hailing options. A good hotel would ensure guests feel safe and taken care of from arrival. A great hotel would acknowledge the mistake and correct it for future guests. Unfortunately, neither happened here.

Instead, the focus seemed to shift quickly to selling timeshare presentations, with offers of Marriott points and discounted packages that didn’t feel like real value. It was also frustrating to see inconsistencies in basic service—for example, being directed to buy bottled water from the shop instead of being informed about available water in the lobby.
To be fair, the rooms were clean, the location is convenient, and the food was decent.

Family_with_children

10/10

Exceptional

26 Mar 2026

Sean Michael

Great place for families

Family_with_children

10/10

Exceptional

24 Mar 2026

Gaynor

The resort is spotless. Staff are so helpful. Grounds aand pool areas are beautiful.

Friends

10/10

Exceptional

21 Mar 2026

Iris

It was a last minute trip booked on Sat. and arrived Sunday morning. We stayed for 5 days. The hotel was beautiful with 2 pools with lot of beach chairs and the infinity pool was amazing beautiful. The room was clean, staffs are very friendly, meals were great. We tried all restaurants overall, we love it!!

However, booked a cirque de soleil show with transportation through Expedia. Didn’t receive any notification about where and what time to pick up until last minute which was the morning of the day of the show. Got to the lobby 10 mins early but the shuttle left 20 mins before the expected time. One of the concierge at the hotel named Cynthia, she helped us arranged transportation and we arrived safely and on time. I have to special thank you to Cynthia! Thank you very much once again.

We definitely recommend to all my friends and family.

Family_with_children

10/10

Exceptional

16 Mar 2026

Bruno

Everything was amazing. I can’t wait to go back