Canopy by Hilton Cancun La Isla

Mexico , Cancun (and vicinity)
CANCÚN, Boulevard Kukulcan S N Km. 12.5, Zo
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100 reviews shown

10/10

Exceptional

26 Feb 2026

Haiqing

clean room

2/10

Poor

23 Feb 2026

Murrad

The top shelves were dusty. The carpets seem like they should’ve been replaced 10 years ago. Strings of the Carpet coming out, padding matted down. Breakfast service at Best was okay. Definitely not worth what I paid, 520 bucks a night. 100 bucks a night would’ve been too much.

Family_with_children

10/10

Exceptional

23 Feb 2026

Nevaeh

The hotel was very aesthetically pleasing. The staff were polite and helpful. My room was clean, and the cleaning service was done well daily. I have no complaints! It’s more of a quiet/chill hotel. If you’re looking for more craziness and fun this wouldn’t be the ideal stay for you.

Self

10/10

Exceptional

21 Feb 2026

Christy

Good location, and clean

Partner

6/10

Pleasant

18 Feb 2026

M Farooq

Basic. needs modernisation

Self

10/10

Exceptional

26 Jan 2026

Ankitha

It was okay, a tad expensive though

10/10

Exceptional

25 Jan 2026

Andrea

Loved the rooftop pool and hot tub, disliked the loud club music at all hours of the day, and thoroughly enjoyed the the breakfast.

Partner

10/10

Exceptional

17 Jan 2026

Raymond

Carlos is the first person who greeted us with a great smile, awesome attitude and proactive to help us.

10/10

Exceptional

10 Jan 2026

Melissa

I have to give a shout out to Carlos. He was absolutely wonderful and made sure that even though we were having a stressful time trying to find a place to stay while our flight was delayed he made sure that we had an enjoyable experience from beginning to end.

Business_and_leisure Family

6/10

Pleasant

09 Jan 2026

Christopher

Very expensive for vwry little better option to stay on beach side

Partner

4/10

Poor

07 Jan 2026

Bing

We experienced multiple service and maintenance issues during our stay, especially concerning basic comfort and housekeeping.
On the first night, our room did not have proper blankets, which made it very difficult to sleep. When we requested blankets, we were initially given sheets instead, and one of them was damp.
During the stay, housekeeping was inconsistent, and one day the room was not serviced at all. Additionally, the air conditioning system did not function properly — the control panel was damaged, the temperature display was unreadable, and the AC kept blowing cold air regardless of the setting.
We were traveling with children, and these repeated issues significantly affected our comfort and rest. Overall, the service did not meet expectations for this category of hotel.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Katsumi

The hotel was beautiful and the service was excellent.

4/10

Poor

01 Jan 2026

Gitta

I would pick a different hotel. Pros: food is good, the rooftop pool and bar are managed ok, and the room is OK. Cons: poor service at the front desk, our room was 2h late to check in after multiple complaints- didn’t get a check in until 5:30pm and seems like this is standard, they do not have enough cleaning staff, our room was never cleaned for two days and they didn’t even get to our room to clean it until 7pm the final day, it is a 15-20 min walk to the beach (stay on the other side of the street at many other hotels like Westin or aqua and you get beach access but not here), breakfast is good but they are understaffed so it takes forever to get coffee or a seat, the key to our room never worked and we had to change it 5x.

Family

10/10

Exceptional

29 Nov 2025

Zack

Amazing hotel.

6/10

Pleasant

23 Nov 2025

Valerie

Didn’t expect early check-in at noon, said should be good at 2pm, us & another couple requested same floor. Returned after 2; friend’s room ready, ours in an hour (still not clean yet). Another hour passed, missing out on roof top pool, still not ready, can get room on another floor. Fine. Tried to go to friend’s room to retrieve our bags via elevator. Swipe card needed to run elevator. Nothing. After a few attempts, lights went out in elevator. By myself! Finally got lights to come on, opened in lobby. NOW the clerk tells me it won’t open on another floor of rooms. Now you tell me! Frustrating situation

Leisure Friends

10/10

Exceptional

18 Nov 2025

Chase

Great stay

10/10

Exceptional

17 Nov 2025

Chase

Great!

10/10

Exceptional

13 Nov 2025

Lena

The room was very clean and service of the staff was exemplary. Jonathan brought our luggage up to our room and was so attentive throughout our stay here and even took it upon himself to make dinner reservations for us at the Macao Casino next door!

10/10

Exceptional

09 Nov 2025

Jolene

Convenient location to La Isla shopping center and the ferris wheel. Incredible views from the roof. Staff was super friendly & helpful. Baggage storage was very useful amenity.

Partner

10/10

Exceptional

05 Nov 2025

Simon

excellent!

10/10

Exceptional

31 Oct 2025

Mario

Nice place and I’d definitely go back there.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Ana

Great rooms, super friendly staff and wonderful location

Business Self

10/10

Exceptional

21 Oct 2025

Yahaira

This property was amazing from the beginning of check-in process was flawless from the elevator usage in the room was clean with mini fridge coffee maker great views cleaning is of bedding, but the show was the pool rooftop pool. That was amazing views. The hot tub could be a little bit warmer, but overall, it was a great one night stay I would definitely come back here restaurant options. We’re pretty good even though we didn’t eat in the hotel restaurants we walked About two or three blocks down to a local taco place which the food was delicious. Love that option that you can just walk and still have local food. The parking can be an issue you can either valet, which is free or you can use the garage we valet and provide our keys that was flawless. They were very welcoming and when it was time to leave, we told them 10 minutes before and they brought our car to the front overall great experience

Leisure Friends

10/10

Exceptional

03 Oct 2025

Ahmed

Wonderful place to stay.

8/10

Excellent

23 Sep 2025

Lisa Ruby

Great location. Walking distance to shopping and dining options

Leisure Family

8/10

Excellent

09 Sep 2025

Karla

The view and the room was very nice. The food and drinks not too good, drinks not flavorful and beers not cold and very expensive.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2025

William

Very personable and accommodating stuff.

Leisure Family

2/10

Poor

13 Aug 2025

chyian

No bueno

Leisure Family

10/10

Exceptional

30 Jul 2025

Anthony

OUTSTANDING SERVICE!

This hotel LITERALLY saved my vacation. I had a horrible experience at a previous one and my partner and I booked this one as an emergency because the first hotel didn’t have hot water. When we arrived we immediately noticed the difference in the hospitality and AMAZING service given by the staff.

Dafne and Johnathan (Johnny) helped calm our nerves and put smiles on our faces. We could’ve literally cried. From helping us to our rooms, celebrating my partner’s birthday by giving us a celebratory cheesecake, clean rooms with all the hot water and towels we needed- I couldn’t have asked for a better experience. Thank you to the Hilton staff that saved our trip. We are forever grateful for the amazing experience.

Partner

10/10

Exceptional

21 Jul 2025

Yanet

Great

2/10

Poor

20 Jul 2025

Kimberly

The shower handle was broke and I had to call numerous times to fix the issue. I also checked out a day early and the hotel refused to give me a receipt since I booked thru Expedia. Now the hotel won’t confirm my discharge date

10/10

Exceptional

14 Jul 2025

Keith

Clean rooms, excellent location and super functional rooftop with great views. Staff, very helpful.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Rodrigo

Top notch customer service and great location

Customer service was 200%. Carlos BB, the bellhop was great. He provided us with info about the Hotel and the nearby areas. Dafne at the front desk was awesome. She was very friendly and helpful. She was able to up grade our room at our request. Maggie and Karla at the restaurant were very friendly and provided us with great customer service. Great customer service at this Hitel is a common theme. The service at the pool bar was great. A more mature atmosphere is also a common theme in this Hotel, which is what my wife and I were looking for. The location is great. Located right next door to La Isla Shopping Mall. This provided us with great restaurant and shopping options. From McDonald’s to several upscale restaurants, from Prada to local souvenir shops. The bus stops are located just one minute or less from the lobby, or if you prefer a private transportation service, you have may different choices.

Partner

10/10

Exceptional

06 Jul 2025

Anna

This is one of the best location I’ve ever stayed - right in the middle and close to everything.
Whole crew is great, hardworking and always willing to help.

Business_and_leisure Self

10/10

Exceptional

12 Jun 2025

Larry

nice place to relax

Leisure Partner

2/10

Poor

03 Jun 2025

FERNANDO

Terrible service not even water bottles

Business Self

8/10

Excellent

29 May 2025

Lesly

Excellent hotel

Leisure Family

10/10

Exceptional

19 May 2025

Vanness

Great place stayed for one night have no complaints. Food was great, location was great.

Leisure Partner

6/10

Pleasant

18 May 2025

Khris

Okay

Leisure Family

10/10

Exceptional

18 May 2025

RODRIGO

Un hotel impecable. Está nuevo. Si bien no está frente al mar, tiene una gran piscina en el último nivel.

Leisure Friends

6/10

Pleasant

14 May 2025

Keyana

Overall the Hotel is ok. The staff are wonderful and friendly. But the walls are paper thin and you can hear everything from your neighbors. A cough, a sneeze, even their tiktoks. We were given an accessible room which we were fine with, until we realized that there would be a connecting door to the neighbors next door within our room. Once they returned to their room we could hear everything they did. TikTok’s, coughing, conversations, using the bathroom, etc. There also a smell of urine within the room as well. We realized this, and asked for a room change, which the hotel was very kind and accepting of this and moved us immediately. Once we get to our new room and settled in, we realized we can still hear everything our neighbors did. In our new room the shower head shed black specs when the shower turned on. Not sure if it was mold or just the old plastic chipping off the shower head.

Leisure Partner

10/10

Exceptional

29 Apr 2025

Richard

Convenience location

Leisure Family_with_children

10/10

Exceptional

20 Apr 2025

Raymond

Great view and service was great by the pool bartender and Feli the server

Leisure Partner

8/10

Excellent

19 Apr 2025

Esteban

Property should offer a little bit more as in food and activities

10/10

Exceptional

18 Apr 2025

Brian

Great roof top pool and bar!! Live saxophone player. Bar tab was very reasonable!

Family

6/10

Pleasant

08 Apr 2025

Deana

It is fine for the price

10/10

Exceptional

06 Apr 2025

Nabarun

Great property close to the beach and main hotel zone of Cancún Mexico. The amenities are new and in great condition. Wander rooftop is star of the show.

10/10

Exceptional

02 Apr 2025

SHERKESHA

There's nothing I can say negative about this property. It was clean, quiet, centrally located, the satff was AMAZING especially Adrian. The rooftop pool was warm with nice views.The food options at the hotel are limited, if you're one who likes eating at the hotel but there are restaurants right at the hotel within a 5 min walk. This was a great stay for our group of 7. Uber picked up from the hotel. They were extremely affordable and fast. We had to order 2 cars because the size of our group however we probably paid an average of $8usd for each ride. Would highly recommend and definitely stay again when in Cancun.

Business_and_leisure Family

2/10

Poor

26 Mar 2025

BELAL

Bed bugs

I have bed bug bites all over me. Stayed in room 330

Partner

8/10

Excellent

25 Mar 2025

Elden

Enjoyed my stay!

Leisure Self

10/10

Exceptional

25 Mar 2025

Luis

It’s convenient . It’s close to restaurants and stores.

Business_and_leisure Partner

2/10

Poor

25 Mar 2025

Cinthia

Didn't like how limited the bar hours we're. By 10:50 pm Bartender didn't want to serve anything. We accidentally left 2k near the pool and \"nobody found anything \" very disappointing manager and staff. Will never return here.

Leisure Friends

6/10

Pleasant

18 Mar 2025

Grace

I am surprised that the vanity pack was not refilled everyday.

Leisure Partner

10/10

Exceptional

16 Mar 2025

William

Clean

Leisure

10/10

Exceptional

08 Mar 2025

gregory

Beautiful rooms. Kind and helpful staff. Roof top pool and food in the bar were great! Amazing view from up there as well.

Leisure Family_with_children

8/10

Excellent

05 Mar 2025

Kate

Good for a one night stopover. Part of the La Isla shopping mall.
Staff are outstanding.
Nice rooftop pool and bar. Rooms are clean and well equipped
Limited options for meals

10/10

Exceptional

23 Feb 2025

Ruyi

Very good condition. Excellent breakfast.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Vito

Service , location, friendly staff roof top bar

Leisure Partner

10/10

Exceptional

18 Feb 2025

Javier

Fue una gran estadía muy conveniente

Leisure Family_with_children

10/10

Exceptional

16 Feb 2025

TARA

Property fine for a night stay but we had no hot water and needed maintenance to come to room at 11 pm to fix. Not ideal after a long day

Leisure Partner

10/10

Exceptional

15 Feb 2025

Lindsay

This is an amazing hotel. Staff were extremely friendly and welcoming. I felt safe to walk around the area. There are two huge outdoor malls that were great for shopping. Right beside a bus stop to go up and down the hotel zone. The hotel itself was clean, incredible rooftop bar and pool. Definitely recommend staying here if you’re looking to do something other than an all inclusive! Shoutout to the three guys at the front door Jonathan, Adrian and Charlie for helping us with our many questions and always helping us with our bags. And to Paola for helping my partner get supplies for my birthday celebration!

Leisure Partner

10/10

Exceptional

12 Feb 2025

Glenn

Rene and Jonathan were great hosts that would be willing to help out anytime I needed. I would definitely stay here again

Leisure Self

10/10

Exceptional

12 Feb 2025

Megan

I liked the service, incredibly kind.

Business Partner

8/10

Excellent

12 Feb 2025

sue

Property was clean, friendly. Convenient to all tge shops.

Leisure Partner

6/10

Pleasant

31 Jan 2025

Patrick

We just stayed for one night. The bar on the top floor was good and let us watch the NFL playoffs. The pools were very nice. The food was excellent.

Leisure Family

10/10

Exceptional

26 Jan 2025

Nicholas

We will definitely go back

Leisure Partner

8/10

Excellent

25 Jan 2025

Martha

Fun place. The shopping was great and the rooftop bar was fabulous.

Business

10/10

Exceptional

24 Jan 2025

Connie

great location and super friendly staff

Leisure

10/10

Exceptional

20 Jan 2025

Julian

This is a lovely spot in La Zona Hotelera. The check-in process was easy, staff super friendly and helpful. The room was amazing - spacious, large king bed, very sleek, and quiet, I felt that there was a lot of privacy. The view was incredible as well. Good water pressure in the shower and no issues with hot water.

The rooftop’s pool and jacuzzi were clean and well-maintained. I got lucky as there weren’t many people around, so definitely not crowded. The gym similarly was well-equipped and easy to access (gym is 24 hours).

The food at the hotel was also great - plenty of diverse food options, pretty quick prep, and eating on a chaise on the rooftop was lovely. Room service is also pretty inexpensive and good!

This is also in the mall complex of La Isla, which has a ton of shops. Unfortunately I didn’t have much time to check this part out as I only stayed for one night, but would love to come back for another stay here.

Leisure Self

10/10

Exceptional

19 Jan 2025

Ruth

Canopy by Hilton is a great place to stay in Cancun!

Leisure Family

10/10

Exceptional

14 Jan 2025

Abel

Business_and_leisure Partner

8/10

Excellent

05 Jan 2025

Vidyasagar

We stayed three days with family. The property is good if you are planning to stay, but it is not convenient to access the beach side if you are looking to spend time in the property.

Leisure Family

10/10

Exceptional

04 Jan 2025

Nieleidys

Muy atentos y serviciales

Leisure Family_with_children

10/10

Exceptional

31 Dec 2024

Prasanth

Great location next to the mall. Affordable prices.

Leisure Family

10/10

Exceptional

25 Dec 2024

Prasanth

Friendly staff.

10/10

Exceptional

24 Dec 2024

Prasanth

Easy check-in process. Clean facility.

Family

8/10

Excellent

22 Dec 2024

Antonio

Excelente opción para quienes buscan hospedarse en la zona hotelera de Cancún sin tener que pagar un hotel todo incluido. Excelente ubicación y buenas instalaciones.

Leisure Family

10/10

Exceptional

21 Dec 2024

Joshua

Great stay, very friendly staff who are accommodating. Would stay again!

8/10

Excellent

15 Dec 2024

Jose

The hotel was beautiful. everything was good and the service was excellent. everyone was extremely friendly. unfortunately on our last night the A/C did not work, it became very hot.

10/10

Exceptional

09 Dec 2024

Scott

Great staff. Clean rooms and breakfast is Great

Pedro and Edson at the front desk were so great in making our anniversary stay very memorable. Breakfast Buffet offered a great selection and was great quality. I would recommend the hotel breakfast if staying here. The Pool is cold … need to buy a heat pump as it was not warm at all.

Partner

10/10

Exceptional

04 Dec 2024

Scott

Great hotel! Big rooms and amazing buffet bteakfas

Fantastic hotel. Pedro and Edson at the front desk were so helpful and offered us great welcome. Gym is great. Buffet breakfast is amazingly good and food was so fresh. Highly recommend the Canopy!

Partner

8/10

Excellent

03 Dec 2024

Allison

Very good accommodations. Enjoyed the area since we did not need to be on the beach. Access to the beach was a 10 minute walk. Unfortunately, at 5 p.m. each morning we could hear someone running on the treadmill in the fitness center that we were two floors below. Also, our door lock malfunctioned and we could not enter our room for a couple hours. However, if I were to return to Cancun, I would stay here again, but not on the side by the gym.

Leisure Family

10/10

Exceptional

27 Nov 2024

Antonio

Nice rooms

10/10

Exceptional

24 Nov 2024

Juliette

The only downside is no beach access, everything else is perfect

8/10

Excellent

19 Nov 2024

Verified traveler

Poor Customer service

Costume Service was not good at all.
Food in restaurants are not good also.

Partner

10/10

Exceptional

17 Nov 2024

DANDY D

Good choice for first time in Cancun.

Leisure Partner

10/10

Exceptional

07 Nov 2024

russell

I would recommend this hotel to anyone

Leisure Family

10/10

Exceptional

23 Oct 2024

Carmen

Very clean, convenient. It was great and love the location

Leisure Self

10/10

Exceptional

19 Oct 2024

Arreta

Walking distance to the Mall loved the roof top pool and bar and staff was very friendly

Leisure Friends

6/10

Pleasant

15 Oct 2024

Property itself was good however a visit to Cancun is about the beach and there is no access to the beach from this property. The only good public beach access is far away. I would have enjoyed a direct beach access hotel much more and there are heaps around the main beach stretch. So not highly recommended

Leisure Partner

4/10

Poor

22 Sep 2024

Ana Gabriela

Its a beautiful hotel, however the mattress was extremely soft, it hurt my back a lot, I wouldn't stay again for this reason.

8/10

Excellent

21 Sep 2024

Ismael

Cancun stayed

Nice room and Nice view. Has restraunts and a shopping center next to it. Staff are very friendly, however my room(s) dont have an inside trash can and trash was not pick up for the days we stayed.

Friends_and_family Family

10/10

Exceptional

21 Sep 2024

Christopher

This will be my new “go-to” spot when I’m in Cancun. It’s conveniently located to good and shopping. It’s also in great shape and makes you feel relaxed when you walk into the hotel. The rooftop pool, hot tub and bar are amazing as are the views from up there. The black out curtains help ensure you are well rested. The water pressure and hot water were excellent while I was there. The thing that I liked the most is that the property smelled great. Some properties in Cancun have a mold smell and/or a sewer smell. Not this one!

Business_and_leisure Self

10/10

Exceptional

20 Sep 2024

Erika

Had an amazing stay here. The entire place was immaculate & had a great ambiance. Rooms were clean and comfortable & the pool area was absolutely gorgeous. Loved that they had live saxophone

Leisure Friends

10/10

Exceptional

08 Sep 2024

Eva

I had a nice time

8/10

Excellent

02 Sep 2024

PRAVEEN

Location near mall

Leisure Family