Name: Royalton CHIC Cancun All-Inclusive - Adults Only
Address: Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, 77500, MX

Royalton CHIC Cancun All-Inclusive - Adults Only

Cancun (and vicinity) · Mexico

Km 9.7 Blvd. Kukulcan, Zona HotelView location

100 reviews shown

8/10

Excellent

14 Jul 2026

Samaria

Staff were nice & helpful. The biggest issues we had are the a/c in the rooms are terrible. YOU WILL BE HOT. We called maintenance 3 times throughout our stay because our room would not cool down & very humid in the rooms. The buffet is small but wasn’t too bad.

Family

2/10

Poor

14 Jul 2026

Jimmy

They charge me for a room for two people, even though it was only me it would not refund me for the Other will never use this company ever again

Self

6/10

Pleasant

13 Jul 2026

Donya

If you’re looking for authentic Mexican food or don’t eat pork I would not suggest this resort. The property, room, and staff were great. I was just really disappointed in the food. It was just okay.

Partner

6/10

Pleasant

13 Jul 2026

Ruben

Hotel is awesome for 25-40 olds, the elevators situation stops this hotel from excelling. The staff does work hard. Diamond Club bartenders are awesome hope they are recognized.

Partner

4/10

Poor

11 Jul 2026

Abisola

1 bartender at the swim up bar when majority of the guests are there. bar tenders were rude. Bar is not 24 hours, room service does not come with liquor. The ceciling in our room started leaking. The elevator take forever like literally plan to wait 5-9 minutes for an elevator. Steakhouse food wad horrible and the waiter was not friendly. Sports bar food takes forever to come out even when there arent many guest in the establishment. Not enough music at the pool bar. they stop serving liquor like an hour before the pool bar closes which is crazy. no complimentary drink upon arrival which was a bummer. I dont think I would stay here again for the price point I paid. No point of me getting diamond club if I wasnt going to have a diamond club experience.

Friends

10/10

Exceptional

10 Jul 2026

Tricia

I recently stayed at Royalton CHIC Cancun with a group of friends to celebrate a birthday, and we had an incredible time from start to finish.

The atmosphere at the resort is unmatched! There was always something going on—from the DJs and pool parties to the nightly entertainment. The energy was fun, vibrant, and perfect for an adults-only getaway.

The entertainment team did an outstanding job keeping guests engaged throughout the day, and the evening shows were just as enjoyable. If you’re looking for a resort with great vibes and plenty of activities, this is definitely the place.

The service was excellent. The staff was friendly, welcoming, and always willing to help. They truly made us feel valued throughout our stay.

The food was also very good. We enjoyed several of the specialty restaurants, and there were plenty of options to satisfy everyone in our group. The drinks were well made, and the bartenders kept the good times flowing.

The beach was beautiful, the pools were clean, and the overall property was well maintained.

Overall, I would absolutely recommend Royalton CHIC Cancun to anyone looking for a fun vacation with friends, couples, or anyone who enjoys a lively atmosphere. Thank you to the entire team for making our trip so memorable. We can’t wait to come back!

Friends

10/10

Exceptional

10 Jul 2026

Lydia

I loved the Royalton chic, very clean. The property also had good food as well

Partner

8/10

Excellent

10 Jul 2026

Samantha

Clean room, nice staff, beautiful views. The beach and pool are easily accessible and it’s a great place to vacation if you like your vibes high.

Self

8/10

Excellent

09 Jul 2026

Shileta

The rooms were very clean. Our attendant made sure our turn down service completely every night. Only thing I didn’t like that as a Diamond club I could only get top shelf alcohol in 2 places. And the swim up bar didn’t have any top shelf.

Family

10/10

Exceptional

09 Jul 2026

octavio

Everything is awesome. The resort is all that
The staff is always helpful and always extremely courteous. The view from our room was beautiful unfortunately the beach is full of Sargasm. This makes me think. never to go to Cancun for the summer.

Family

4/10

Poor

09 Jul 2026

Natalia De la Caridad

the food was bad and the hotel was poorly cleaned

Friends

6/10

Pleasant

08 Jul 2026

Amisha

Pros
-No waiting to return towels and getting card back, there's a bin
-Lots of oceanfront seating for diamond club
- Great restaurant selections
-Beach doesn't close at night & there's some lighting for you to sit out during late hours
-No mosquitos

Cons
-Elevator button needs to activate both sides & they are super slow, stairs scary & appear to only be used by staff, ventilation needed in elevators (it's already hot and it's worse when they are full)
-Elevator facing lagoon view not fully operational
-More A/C needed in areas where large groups gather. Night parties in taboo lounge extremely hot
-Pool bars should stay open at least until 10pm
-Diamond club doesn't really have benefits (Butler not necessary & drinks still seem watered down)
-Need accessible outlets to charge devices in public areas
-Diamond club lounge needs to be bigger
-Failure to acknowledge birthday even though it was listed during booking & inquired about by resort staff while several other birthdays were acknowledged
-The solicitors on the beach
-Mexican restaurant sadly not great and I went more than once & ordered multiple dishes
-Resort organized activities were pretty anticlimactic
-Terrible service on more than one occasion at the sports bar

8/10

Excellent

08 Jul 2026

Robert J

The rooms are spacious & clean.
The beds & sheets are comfortable.
The WiFi is everywhere & very fast.

The food is quite varied & decent but only 4 star. The included alcohol drinks are unlimited & with huge choices. The house red & white wines in the restaurants are by the glass, unlimited & very good. We never paid extra for bottled wine nor any cocktail.

Royalton Diamond upgrade useless.

No pool activities during the day. The Level 18 on top of the building was always shutdown. Very disappointing. Only a little bit of DJ music at the ground floor outside pool.

The daily night shows start around 9pm but very simple & not worth staying up for.

Avoid the outside people selling deals in the hotel lobby upon arrival. Don't believe anything they say. They are not staff & there is no saving. Same scammers at airport arrival. Don't talk to them because they very convincing, promise everything then want your id & credit card.

Bring $100 USD / day in $1,5,10,20 bills to avoid using your credit card. Expect change in MXD only.

Avoid airport taxis since overpriced & scam you with extra fees.

Use prebooked round trip MTS Shuttle Service between airport & hotel. Very safe & very reliable. Uber will nor come into the airport.

No rental car needed instead using Uber is fast, reliable, e-payment via PayPal & no cash no fake extra fees. Set up PayPal app & Uber app at home before trip. 1/10 the cost of taxis.

Don't be scared, be smart & have fun. Royalton is upgrade.

Partner

10/10

Exceptional

08 Jul 2026

Pamela

Love it

8/10

Excellent

08 Jul 2026

Eduanys

I love Mexico 👍todos fueron amables 👌👏

8/10

Excellent

07 Jul 2026

michael

The breakfast was amazing and the beach was beautiful. Only issue was they shut the beach down around 9 pm on Friday and Saturday night which ruined out plans.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Taicha Lee

The staff was nice. Rooms were ok, and no view.

Partner

6/10

Pleasant

07 Jul 2026

Patience

The food was eh except the buffer breakfast. Butler service was also eh.

Partner

8/10

Excellent

07 Jul 2026

Renee

We were upgraded to diamond club junior suite with sunset view and it was lovely. Shower was wonderful and easy to navigate through TV to order 24 hour room service. What I didn’t like so much was the filtered water they provided in their glass container, I would rather have bottled sealed water especially paying for a resort. Beach was beautiful, not much seaweed but I am sure that depends on the weather. I felt like staff were attentive even though we were not necessarily diamond club tier but their willingness to assist and politeness was noticed. The food they offered in the buffet had variety, the taste was as expected for buffet. Now what I dislike was the challenges trying to make dinner reservations for restaurants. Since it’s all inclusive I expect to be able to have access to what I want, it seems like the space allowed in those specialty restaurants are minimal. Also, before attending those meetings for Prime Club keep in mind it’s not 90 minutes, it’s more like 4 hours or more… they didn’t offer any desirable activities or vouchers to attend after reflecting. I have been to other “meetings” that offered more incentive for our time. The hotel was live, which we enjoyed. Staff help encourage people during the day to get into the party mood, especially out in the pool areas. Location is great, just down the way from the Coco Bongo area, we felt safe. Overall, I don’t think there is a perfect hotel but this one has a little bit of everything for a fun filled vacation!

Partner

8/10

Excellent

06 Jul 2026

Bianca Nancy

Great breakfast, buffet options, clean pool, beautiful view and beaches, upgraded room free of charge. However, we was misled about the spa services. We were informed we can use the expedia 20% off with our promotional spa services, hence why we booked it. The day of the spa services my best friend and I was unable to make it and overslept due to being sick. We were not provided any accommodations for this was was charged full price for a service we did not prepay for or use. When we ask to use our discount to pay for a service we weren't able to use we were told we cannot use a discount on a promotional package despite being told yes. This was the only disappointing event. Usually we are charged $100 or so for missing something, but they charged me full price $266.

Friends

10/10

Exceptional

06 Jul 2026

Amirah

The Royalton Chic was the PERFECT Resort in every way possible. The property was not only beautiful, but clean, and welcoming. The food was fresh and delicious. The staff was unbelievably helpful and polite. They deserve a hundred stars. I cannot express how perfect my stay was.

Friends

8/10

Excellent

05 Jul 2026

Gabriell

The only thing I didn’t like about this property is they changed my room and although it was the same type of room they place me by a maintenance room or something that made noise all day and night. When pointing it out to our butler he act as if he had no clue and stated that he may or may not could get my room changed. Other than that everything else was amazing!

Partner

10/10

Exceptional

05 Jul 2026

Mansi

great property, we had a couple cockroaches in our room but the staff was quick to remove them

Friends

10/10

Exceptional

05 Jul 2026

Bria

This resort was pretty clean . The staff was very accommodating and attentive. There is a lot of food options as well. I would most definitely be back .

Partner

10/10

Exceptional

04 Jul 2026

Sonia

I thought everything was very good the staff first was stellar with great happy attitude!! Second drinks and food were good. Excellent size for quick getaway too and the only one thing is the humidity, mustiness scent in the room, room itself was amazing. If only they pump on some lavender or have the ducts cleaned I don’t know only one complaint, that was unpleasant.

Family

10/10

Exceptional

03 Jul 2026

Janis

Enjoyed every moment

Family

4/10

Poor

02 Jul 2026

Cecilia

This resort doesn’t provide water bottles throughout the hotel or in your room, only refillable waters in your room. The room doesn’t give you snacks and candy like other resorts do. Some of the staff were kind and some had attitudes. The food at the buffet was 3 out of 10. Room service doesn’t have a big selection like other resorts. The best food they had at the buffet was the ceviche and dessert. Chopsticks was a good restaurant. The rooftop club was fun, they played good hiphop music. This hotel is more for a party vibe instead of a relaxing vibe.

8/10

Excellent

01 Jul 2026

Angela

Vibes were there but the food is terrible

Self

10/10

Exceptional

01 Jul 2026

Damilola

Our stay at Royalton Chic was amazing, the facilities were excellent, 10/10 food and drink, the buffet was my favorite with an incredible selection, the staff were extremely friendly and helpful as well!! Entertainment and activities made the stay even more enjoyable. I’m already thinking of my next visit back 🙌

Partner

10/10

Exceptional

30 Jun 2026

Olajuwon

The restaurants had good food. Breakfast buffet was good. The drinks never stop flowing. Room was clean and redone daily. Nice pools if not diamond club u only have access to 2 pools on ground floor. All around good resort.

Partner

10/10

Exceptional

30 Jun 2026

Vernon

Very pleased!!

Partner

4/10

Poor

30 Jun 2026

Terry Sokun

Although this is an all inclusive adults resort, I feel that they are missing a great opportunity to improve their guest experience. For example, since there’s all included adult beverages. They should have a lot of water bottles at every corner of the pool as it’s super hot and people can be dehydrated. We asked many times for water bottles during our stay and their answer was they ran out.
Secondly, the pool closes too early.
Third, compared to the other resorts nearby. Royalton ocean front was the dirtiest with seaweed. They should be maintaining that daily to help the beach stay required.

Family

10/10

Exceptional

29 Jun 2026

Jarena

Our luggage was in our room before we were. The staff greeting us when we arrived was amazing. They offered drinks immediately. The staff checking us in was very nice and informative. The room was clean and exceeded our expectations. Overall great experience.

Family

10/10

Exceptional

29 Jun 2026

Roger Suntaya

Food is okay. 5 out of 10. Have to buy bottled water. Alot of seaweed on the beach. Service is great though.

Family

10/10

Exceptional

29 Jun 2026

Dove

Overall had a great experience!

Family

6/10

Pleasant

27 Jun 2026

Cearie

Not all inclusive

Friends

10/10

Exceptional

25 Jun 2026

Joylise

Decided on a solo trip and was nervous. The moment I arrived all nerves went away. Someone brought my bags in from my shuttle, front desk staff was super sweet and friendly. Went to the beautiful sunset view room and it was great. Clean, some stains on the headboard and couches but besides that good! Went to the sports bar and walked out to a party at taboo. The next day had a massage. Also amazing!! Hung out by the beach and attended all the activities. I never left the resort I also loved they brought local vendors to Mexican night so I was able to still shop. The restaurants are not good. That was the only downside. Elements buffet is honestly better than the restaurants, that’s my only negative but there is good food, just not what you expect. Overall 9/10! I would stay here again!

Self

8/10

Excellent

25 Jun 2026

Johaar Singh

Most the staff were great, checking in and explaining of things could have been a bit better, asks to be shown around as in a little tour but seems they were reluctant to do so even though I saw other larger groups get the privilege

Self

2/10

Poor

24 Jun 2026

Joyce W

The bartenders and front desk staff were very rude and racist. The food was awful ,especially at the buffet.The rooms were clean. The pool was overcrowded, unable to enjoy it. Entertainment was a hit or miss.

Friends

4/10

Poor

22 Jun 2026

larry

The air conditioning in my room on the 14th floor was not blowing much or any cold air. The ceiling fan helped but was still warm in the room. Maintenance came out and said within 20 minutes it will be much cooler. It was not! I didn’t want to change rooms and have the same issue. I changed my flight and checked out the next day.

Self

8/10

Excellent

22 Jun 2026

Yannick

Excellent hotel, accueil au top !
Par contre le check-in, horrible ! 1h d'attente quasiment pour avoir les pass pour la chambre !

Friends_and_family Friends

10/10

Exceptional

21 Jun 2026

Clarissa

Everything was wonderful. Everybody was very helpful and kind.

Family

10/10

Exceptional

20 Jun 2026

Jucola

10/10

Exceptional

18 Jun 2026

Sarmad

clean room, staff, beach view, breakfast.

Friends

10/10

Exceptional

17 Jun 2026

Giovanka

I LOVED the day and night activities & the food wow! The personnel were attentive and helpful. The photographers gave us a great experience to remember. Kudos to Abraham, Citalan, Christopher, and Ana from the Elements Buffet (Amazing food!) Also, Danae and Adan he photographers - so sweet both! Loved the vibes team - Mariana was great. Also, Adan at the gym and his partner who gave a yoga class wow! Amazing people! The restaurants and Insomnia amazing! One thing I didn’t like was getting bombarded to purchase excursions as soon as we arrived, tired, dirty, and not even get to our rooms.

Family

6/10

Pleasant

16 Jun 2026

Crystal

Roo & facility was clean and nice. Staff was very nice. Food and liquor was trash. I had the Diamond Club package, liquor was still watered down and the food is poor quality. Access to the beach was good, entertainment was great.

Family

6/10

Pleasant

16 Jun 2026

Marc De

The hotel location I like it, food not much choices, and the room is clean but you will notice the hotel is a bit old. The sink was a little clog up takes a while to drain.

Partner

10/10

Exceptional

16 Jun 2026

Osiri Nataly Ortez

Really was a party hotel, food was great for resort food and workers were very nice

Partner

10/10

Exceptional

16 Jun 2026

Adalgisa

El hotel es súper chulo. El servicio es excelente. En especial Efraín en la piscina principal , hace tus días súper divertidos. El señor alexandro del área de la pizza, por igual , en conclusión . La higiene y todo estuvo excelente, definitivamente volveré.

Friends

10/10

Exceptional

16 Jun 2026

Martha

My family and I had an amazing time the staff was awesome and friendly. From front desk Angel, from pool bar Efrain from breakfast buffet Valentin and Victoria and everyone else that always made sure we were taken care of. We will definitely be back

Family

10/10

Exceptional

15 Jun 2026

Darius

What a wonderful place to stay & relax

Business

2/10

Poor

15 Jun 2026

Monica

Nothing was good staff is horrible, they charge extra on my credit card and haven’t get my money back.

Family_with_children

10/10

Exceptional

15 Jun 2026

Nelly

The staff was amazing and accommodated us so well.

Friends

8/10

Excellent

14 Jun 2026

Toni Mellisa

They property was close to the night life that was great. Some of the staff could have been more pleasant and helpful.

Friends

10/10

Exceptional

14 Jun 2026

Josephine Lozada

nicr

Friends

10/10

Exceptional

13 Jun 2026

Ktrenia

This was our 2nd time at this resort and it was still amazing. Our butler Stef made sure we were taken care of and even went out her way to decorate our room for our anniversary. I highly recommend!

Partner

6/10

Pleasant

13 Jun 2026

Tatyana

Great staff and attentive to details alongside with great hospitality.

Self

10/10

Exceptional

12 Jun 2026

Michael

The staff were amazing!!

Friends

10/10

Exceptional

12 Jun 2026

Anthony

Everything was great and staff was amazing but the elevators have a major issue that needs to be fixed. Food was very much was as expected for a all-inclusive resort, decent. I meet some great people there. The pool activities were a lot of fun. Overall I would come back.

Partner

10/10

Exceptional

11 Jun 2026

Twanda

The only issue I have is that the resort air conditioning system needs to be serviced or upgraded. It was extremely hottt in the elevators. Also the elevators were extremely slow aswell. The Diamond experience was not what we expected. But overall it was a Fantastic experience

Friends

10/10

Exceptional

10 Jun 2026

Cierra

The experience here overall was great, I loved our butler Estefania! I would say the A/C could definitely use some improvements, but other than that it was great.

Family

10/10

Exceptional

10 Jun 2026

Toni

Loved the hotel. It was clean and staff was extremely helpful. Hunters steakhouse was tasty. The Italian place was closed until Friday. The pool and beach was super nice. And the vibe was a good time. This was my 2nd stay and I plan to return again. My room was super nice. Being able to look out at the ocean was everything.

Self

10/10

Exceptional

09 Jun 2026

Nakia

Great vacation will definitely come back

Family

6/10

Pleasant

09 Jun 2026

Haley

Nice resort, friendly staff. The food was terrible. Can't utilize the beach because of sargassum, which obviously they can't control. Drinks were not great which is to be expected at an all-inclusive. Don't stay near 4th floor or expect to be listening to loud music at night.

Partner

6/10

Pleasant

09 Jun 2026

Deon

Great for a party atmosphere. Liquor/beer selection is bad. Food could be better.

They try to upsell you on premium liquor, food, and a club on the top floor. That got annoying really fast.

Partner

10/10

Exceptional

09 Jun 2026

Darrion

This was my first all-inclusive resort experience, and it was amazing. The property was very clean, the staff were kind and helpful, and room service was quick. The breakfast stood out as genuinely excellent. The only downsides were the elevator, which seemed to stop at every floor, and the food overall being just okay outside of breakfast.

Partner

6/10

Pleasant

07 Jun 2026

Cassandra

My stay at the Royalton was lovely and the staff were really helpful while there! If you are looking for fun and relaxtion as one, I would recommend. Upon leaving though, I have been trying to get in touch with someone since my refundable deposit still has not returned. I called and was then transferred back to the operator. Billing and accounts department has a full VM so there is no one to help. Again, loved my stay but it would be great if post travels, they had better communication.

Friends

10/10

Exceptional

06 Jun 2026

Daniel

Amazing

Friends

10/10

Exceptional

06 Jun 2026

Vivian

Nós adoramos é um lugar lindo muito limpo com toda equipe muito educada pessoas comprometidas a fazer sua viagem melhor foi incrível 👏👏♥️

Partner

10/10

Exceptional

05 Jun 2026

Karamjeet Kaur

Best vacation because i choose best resort…
Food amazing
Service amazing
Entertainment amazing
Rooms amazing

I highly recommend Royalton Chic
Walking distance from Coco bongo

Partner

8/10

Excellent

05 Jun 2026

Ranjot

Stay was good and everything was good. Only 2 things I would say needs a little work is the room service food which was way more different tasting than the buffet food. Room service food needs to be worked on because at times I just wanted to relax in the room and eat but I tried a lot of food and the burger was the only thing I could really order because the pizza would be hard, the potato chips were very hard and the burger was decent because of the sauce and the patty size was a bit inconsistent but other than that, all was good. Second thing would be some bar tenders kinda ignored me and my friends sometimes. I can understand if they were busy at times and never thought much of it but it happened to 3 times at the main bar that the bar tender would look at me and my friend but choose to go to new people instead even though I would tip decently. Other than the little bar issue, service was good

Friends

4/10

Poor

05 Jun 2026

Jose De Jesus Amezcua

The room was clean and tidy. We do not have really good experiences with the staff. Some of them were really rude. Wouldn’t answer our questions. The food was not that good. I have had best at other locations and it was the same thing every day and what you had for breakfast they would also hand out for a lunch, which honestly is dissatisfying. The only restaurant that we really loved was Hunter the steakhouse but even at that restaurant our waiter was really rude. when we arrived, we went to the sports bar to grab something to eat because we were really hungry. He sat there for about 10 minutes and nobody would come over to us until we called them over to take our order which I think is very unprofessional. we always leave tips everywhere we go and really good tips not 20 pesos like most people do, at this hotel unfortunately we weren’t doing that as much because of the way we were being treated.

Family

10/10

Exceptional

05 Jun 2026

Oluwasoladotun

Beautiful resort. Everyone was super helpful and the building was well maintained. Will definitely be back again

Family

10/10

Exceptional

04 Jun 2026

Brenda

We loved this resort ! The food was good . The drinks were good . The staff was amazing ! Very attentive ! Property was clean . Only issue elevators were extremely hot ! But other than that no complaints !
Marisol our butler was amazing !
Rick was very nice at prime . We ended up getting the prime membership !
The spa was gorgeous ! My massage was amazing !

Family

10/10

Exceptional

04 Jun 2026

Amy

My stay at Royalton CHIC Cancun was highlighted by two things: the amazing oceanfront room and the exceptional staff. I arrived around noon and had to wait a bit for my room, but a customer service agent took the initiative to check on its status and got me checked in as soon as possible. That level of care was appreciated. The oceanfront room was absolutely fabulous. Waking up to breathtaking ocean views every day was the highlight of my trip and made the stay unforgettable. While the pool area was nice, it was a little crowded for my preference. My only other concern was some of the food. However, after I shared my feedback with Guest Services, they went above and beyond to address my concerns and ensure I was happy with my dining experience. The true stars of this resort are the employees. A special thank you to Adrian, Alexis, Matthew, Angel, and think \"Abraham\" from the dinner buffet team. Their attentiveness, friendliness, and willingness to listen made a huge difference and elevated my entire stay. Because of the incredible service from the Buffet Dinner Crew and those unforgettable ocean views, I would gladly return.

Partner

4/10

Poor

04 Jun 2026

Rene

Overall 2/5. The staff was amazing! The rooms were beautiful and clean. The pool with the hookah and cabanas were 10/10! The air conditioning is TERRIBLE. the room was wet and moist the entire time. Maintenance had to come three times. The food is 2/5 as well. Flavorless and the options were so small. Sodas were all flat. Deserts tasted like paper. If you leave the resort to eat, you will likely enjoy this place much more but as someone who enjoys staying on property…. I won’t be returning.

Friends

10/10

Exceptional

03 Jun 2026

Chad

Great location, great staff. Loved the property.

Friends

8/10

Excellent

02 Jun 2026

Brianna

I highly recommend this resort. Everything was spectacular. I have no complaints I will be returning.

Self

2/10

Poor

01 Jun 2026

Esmelin Emilio figuereo

Food was bad customer service was horrible air conditioning in the room sucks never again

Family

6/10

Pleasant

01 Jun 2026

April

The communication prior to check-in was good. The air conditioning throughout the hotel was not functioning so well in the suite, many of the hotel restaurants and elevators were all very hot. Also, the elevators moved very slow and took a long time to request. The Spa was great! The rooftop service was great! Music and entertainment were great! Overall the property had a lot of wear and tear - lots of visitors in and out, a party hotel!

Family

10/10

Exceptional

31 May 2026

Natalie

So nice!

Friends

4/10

Poor

30 May 2026

Reza

They need better food. Food was horrible

10/10

Exceptional

30 May 2026

Anthony

Definitely recommend a Diamond club room, they will take care of all your reservations and any issues you have. Nice Diamond club only pool with bar.

Partner

10/10

Exceptional

30 May 2026

Océane

Very clean and the staff always smiling

Friends

2/10

Poor

30 May 2026

Jesus

El servicio del hotel es increíble,yo diría de los mejores que e estado,su comida ok,sus bebidas de de los bares mmm más o menos,los mixologos que andan ahí son increíbles,lo peor la limpieza es terrible tanto del cuarto como de las toallas del baño,es increíble que un hotel de ese “nivel”no tenga aire acondicionado dentro de todo el hotel y que de los elevadores de los 5-6 que tienen suelen solo funcionar 2.Creo que uno paga demasiado para ese tipo de cosas.

Family

4/10

Poor

29 May 2026

Robert

Drinks were watered down.

Partner

10/10

Exceptional

29 May 2026

Anna Catharina

We had a fantastic time at royalton chic Cancun. If you want to party: you're covered. If you just want to hang out: you're at the right place. The entertainment was always high quality. Great live bands and shows.
We got to do a tour of the kitchen and they make everything fresh every day. They even bake the bread from scratch and grind their own burger meat. We stayed 8 days and never got bored of the food provided. Drinks are A+ and definitely not stingy with the alcohol.

Once you've been on the property for two days the staff knows you and your preferences. I had multiple servers have my favorite drink or food ready before I even asked for it.

What also stood out to me was that the staff is very friendly with each other. They seem to have a good work atmosphere which makes me believe that royalton is a good employer.

My only minor complaint is that I would have preferred less club or hip hop music and more EDM.

Partner

6/10

Pleasant

28 May 2026

Faith

The resort itself is beautiful and the overall facility is nice, but there were definitely some downsides future guests should know about.

The biggest issue was the water. The shower and sink water had a very strong sewer smell throughout my stay, which was really unpleasant. Another thing to be aware of is that there is basically no air conditioning in the common areas — elevators, lobby, buffet, hallways, etc. The only place that consistently had AC was the room, so be prepared for the heat and humidity when walking around the resort.

Also, be aware when you arrive: there will likely be sales representatives trying to get you to attend presentations for their Prime Travel Club/vacation membership. It took up a large portion of my check-in time and felt more pushy than welcoming.

The advertised “$300 resort credit” is also a bit misleading. It’s broken up into small discounts for specific services and purchases — like $20 off here and there — rather than an actual usable $300 credit, so don’t expect it to function like resort cash.

As for the food and drinks, they were okay but nothing amazing. The best food I had was actually by the pool, though even that was just decent. Drinks were average as well. The spa is the most amazing amenity! It was probably the best part of my stay.

Self

10/10

Exceptional

27 May 2026

Randy Elijah

everything i could imagine

Family

6/10

Pleasant

27 May 2026

Alpha

What I liked:
The location was excellent, and I really enjoyed the amenities the resort offers. The receptionists and luggage staff were very friendly, welcoming, and helpful, making check in & check out a pleasant experience.
What I didn't like:
For a \"luxury\" resort, the rooms showed noticeable wear and tear and could use updating. The food quality was below my expectations, and there were unpleasant odors in the room and especially in the hallway on my floor. 3/5

Self

4/10

Poor

27 May 2026

Joshua

No truly an all inclusive. They try to upsell you on everything.

Friends

10/10

Exceptional

26 May 2026

Jocques

Close to the action great places for fun and the people treat you very well

Family

8/10

Excellent

26 May 2026

Humberto Flores

The staff was very friendly.

Family

2/10

Poor

23 May 2026

linda Marie

From the moment we checked in, we had to wait almost 2 1/2 hours before we couldn’t even get up to the front desk. They were taking other people before us that already had rooms, the resort did not live up to the standards that they advertise online my boyfriend stepped on multiple rocks that they didn’t sniff on the beach, cut his foot on a tile from the shower and the outside shower was broken with open wires freely visible. We were also scammed before we even got there by a fake Expedia customer service and took money off of my card. And the hotel staff failed to decorate the room for my anniversary when I tried to plan it a month in advance. The water in the shower smelled like sewage and gave me a horrific rash on my body. We felt very unsafe, even brush our teeth and had to use water bottles instead. The air conditioning wasn’t working in the hotel in the room. We’re not clean and so late in the day overall, the hotel did not live up to the standards that they advertise online. We were very disappointed and the hotel staff didn’t take responsibility and tries to point blame. Meanwhile, we witness several parties of people complaining about the same things that we were complaining about publicly.

Partner

10/10

Exceptional

22 May 2026

eric

Our favorite place in the world!!!

6/10

Pleasant

22 May 2026

Erica

My duvets were dirty. There were spots on the floor and the shower water wasn’t hot

Self

10/10

Exceptional

22 May 2026

Susan

Room was clean, housekeeping was on top of it everyday. The staff were very friendly and helpful.

Family

10/10

Exceptional

22 May 2026

Lashawnna

Ceasar was outlr Butler amazing service we can’t wait to come back amazing staff . Donnie and Sergio at the bar in Diamond club was great we will be coming back soon

Partner

10/10

Exceptional

21 May 2026

Semaj Harris-

Just got back from an amazing stay at Royalton CHIC Cancun and honestly, I had the best time. The resort is beautiful, modern, and super clean with gorgeous ocean views everywhere you look. The staff was incredibly friendly and made the experience even better, everyone was welcoming and attentive from check-in to checkout.

The food and drinks were great, the pools and beach were always a vibe, and the entertainment kept things fun day and night. Perfect mix of relaxing and partying without feeling overwhelming. Definitely a great spot for a girls trip, birthday, couples getaway, or just a luxury vacation in Cancun.

Would absolutely come back again!

Family

10/10

Exceptional

21 May 2026

Gurleen

Room was super clean, staff was super helpful and accommodating

Partner