AI
All Inclusive
Meals and selected drinks/services may be included.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Turquoize at Hyatt Ziva Cancun
Cancun (and vicinity) · Mexico
Blvd. Kukulcan, Manzana 51, Lote. 7View location
9.4/10Excellent1,000 Reviews
Cleanliness9.8/10 9.8
Service9.6/10 9.6
Comfort9.6/10 9.6
Condition9.6/10 9.6
Neighborhood9.4/10 9.4
Amenities9.6/10 9.6
See all ratings- Business hotels
- Beach hotels
- Hotels with spa
- Adults Only
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Turquoize at Hyatt Ziva Cancun
Welcome to Turquoize, a serene adults-only haven, ideally situated within Mexico's most coveted family resort — Hyatt Ziva Cancun. Standing tall above a scenic peninsula surrounded by three sides of sparkling seas, Turquoize grants guests an exclusive getaway—complete with special adult-only access— within an all-ages resort.
The lavish adults-only suites overlook the resort's best seascapes and include butler services, private transfers, swim-up suites and VIP access on top of Hyatt Ziva Cancun's extraordinary amenities. That's the Evolution of All-Inclusive.
Show less
With a stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach.
Make yourself at home in one of the 160 air-conditioned rooms featuring outdoor private hot tubs and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Conveniences include laptop-compatible safes and desks, as well as phones with free local calls. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 85.40 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- Guests under 18 years old are not permitted at this adults-only property.
- Contactless check-out is available.
-
Special Instructions
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Property Registration Number 005-007-000915/2025
-
Minimal age
18
-
Spoken Language
Korean
English
Spanish
Nearby attractions
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
0.1 km / 0.1 mi
Gaviota Azul Beach
0.2 km / 0.1 mi
Cancun Convention Center
0.6 km / 0.4 mi
UltraMar Ferry Terminal
0.6 km / 0.4 mi
Forum By The Sea Mall
0.7 km / 0.4 mi
Forum Beach
0.7 km / 0.4 mi
Plaza Caracol Mall
0.7 km / 0.5 mi
Caracol Beach
0.7 km / 0.5 mi
Nichupté Lagoon
0.8 km / 0.5 mi
Chac Mool Beach
1.3 km / 0.8 mi
Playa Ancha
1.5 km / 0.9 mi
Cancun Golf Club at Pok Ta Pok
2.6 km / 1.6 mi
Tortuga Beach
3.3 km / 2.1 mi
La Isla Shopping Mall
3.8 km / 2.4 mi
El Sol de Cancun
3.8 km / 2.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2008
- Total number of rooms: 547
- Number of floors (main building): 11
- hotel
- American Express
- MasterCard
- Visa
- City centre
- Airport
- Beach
- Golf course
- Entertainment Area
Show 51 more facilities & services
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Transfer service
- Airport Shuttle
- Room service
- Laundry service
- Medical serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Smoke detector
- Hotel safe
- Lift access
- Shop
- Garden
- Terrace
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Private pool
- Bikes available
- Café
- Bar
- Restaurant: 8
- Meeting room
- ProjectorExtra charge
- Audio-visual equipment rentalExtra charge
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- TV lounge
- Theatre / auditorium
- MassageExtra charge
- Spa treatmentsExtra charge
- Hairdressing salonExtra charge
- Beauty salonExtra charge
- Spa centre
- All inclusive
- Gluten-free meals
- Vegetarian meal
- Only Adults
- Minimum check-in age: 18
- Sailing
- Aerobics
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TWIN OCEAN FRONTTWIN • OCEAN FRONTTWN.OF
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTurquoize at Hyatt Ziva Cancun
TWIN OCEAN FRONT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room code: TWN.OF
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTurquoize at Hyatt Ziva Cancun
Double or Twin CAPACITY 2
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CAPACITY 2
Adult and child limits apply within the room's total guest limit.
Room code: DBT.C2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE OCEAN FRONTDOUBLE • OCEAN FRONTDBL.OF
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityTurquoize at Hyatt Ziva Cancun
DOUBLE OCEAN FRONT
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- OCEAN FRONT
Adult and child limits apply within the room's total guest limit.
Room code: DBL.OF
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Turquoize at Hyatt Ziva Cancun
100
reviews shown
lynda
Actually, we were a llittle surprised by the \"families\" staying at the resort this year. Kids in the hot tub, a new playground. We stay at the \"Turzuoize\" where we liked the more \"adult\" atmostphere in prior years. It turns out that we were paying more money for a rooftop pool. Something I would not have opted to do.
Louis
Turquoise was not worth the upgrade . Deceptive that this was adults only.
Elzbieta
Amazing place for vacation! No matter if you are friends, couple,family with kids ...everyone will be happy here! The stuff was amazingly friendly and helpful ! The place is new fresh super clean! Food amazing! The favorite was French restaurant! we ate there twice. The view from hotel is ocean view no matter where you look:) I miss this place already....
Karen
Staff were great. Food options and quality was wonderful. Butlers took care of us.
JUN
the butlers Fernanda and Armando are really kind and responded my request quick. however the person who clean the room did not refill the amenities, like show cap, vanity kit etc. and I have to ask. The room is in good layout, i like the closet that can be opened from two sides and there are dual sinks in bath room. The food is OK, most of the restaurant staff are very welcoming. there is show every night and many activities during the day.
JOON YONG
Good
Alshan
Our butlers Fernanda and Armando were wonderful
Lindsey
Staff is incredible. Food amazing. A perfect place for families and adults to co-vacay
Michael
Room & staff amazing!
John
This place is Excellent in every way! Would highly recommend.
Sabina
Not really adult only
Yu
Everything was so good, the stuff ,the food, the beach. We have a very wonderful time.
Khalil
Room was amazing and our Butler Miguel was beyond stellar. All Turquoize staff were incredible
NELSON FRANCISCO MOLINA
Spotless Room, Outstanding Staff: Starting with Ms Norma. our housekeeping, Miguel and David excellent Butlers, and ghe bell man Mr. Angel. Excellent Service- A 5 Star Resort
jonathan
Amzing
Roy
From the time we arrived to the time we left was absolutely seamless. Staff from concierge to house keeping were terrific. 6 nights not enough time to do half of the activities available will be planning a trip back.
Anil
The hospitality of the hotel was exemplary. The staff were very friendly and polite with the willingness to help. My wife and I are vegetarian and there were enough food choices for us. The quality of the food was very good especially Lorenzo. The butlers Alejandro and Yael were amazing and made the stay brilliant. Staff around the pool were efficient and friendly like those in the restaurants. Would stay there again. By the way, the views of the ocean are unforgettable
Dawn
Our stay was absolutely wonderful! The staff were incredibly friendly and attentive from start to finish, and the entire hotel was spotless, truly one of the cleanest resorts we’ve visited. There were plenty of fun events and activities each day, which made the trip even more enjoyable.
A special highlight was the Italian restaurant and The Den. The team there especiallyJorge, German, Evendly (spelling?), and Victor made our meal feel memorable. Their service was warm, thoughtful, and honestly some of the best we experienced at the resort.
We also booked through Amstar, and they made everything so easy. Excursions were well-organized, and the transportation to and from the hotel was seamless.
Overall, we felt completely safe, relaxed, and genuinely cared for during our stay. Highly recommend! 💙🌊
A special highlight was the Italian restaurant and The Den. The team there especiallyJorge, German, Evendly (spelling?), and Victor made our meal feel memorable. Their service was warm, thoughtful, and honestly some of the best we experienced at the resort.
We also booked through Amstar, and they made everything so easy. Excursions were well-organized, and the transportation to and from the hotel was seamless.
Overall, we felt completely safe, relaxed, and genuinely cared for during our stay. Highly recommend! 💙🌊
Wayne
Can’t say enough about this amazing resort. My wife and I are bought celiac
They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year.
They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year.
Conner
The staff was great and views were fantastic. However, it is false advertising to label this resort as adults only. The Turquoize building was adults only and that is where it ended. All pools, all beaches, all restaurants (except 1) were shared. The noise was insufferable. There wasn't a single quiet space on the entire resort grounds. Even the \"adults only\" pool was just a section of the main pool roped off. I have stayed at resorts that had an adults only side and a family friendly side that were completely separated. This was not the case at all. We were hoping for a relaxing couple of days away but unfortunately did not receive that.
Rami
5 Stars for America and Helen. 4.5 stars for the other services and 3 stars for events.
You must remove \"Adults Only\" from the resort detail when you guys share pools, beach, restaurants, and everything with other buildings who have kids all around. This is the major reason we are not coming back to Turquoise.
You must remove \"Adults Only\" from the resort detail when you guys share pools, beach, restaurants, and everything with other buildings who have kids all around. This is the major reason we are not coming back to Turquoise.
Lucia
Everything was amazing from beach views, food, service, would definitely go back! Made our one year anniversary very memorable!
aram
Everything was amazing. The staff were truly exceptional !
Osama
Overall great experience and friendly staff.
John
I think this is a 4.5 star property. Location is great with 2 beaches, great views and little seaweed.
Staff is wonderful, friendly, helpful and engaging.
Room was nice. Great view, clean and comfortable.
Dining option in the resort were far better than I expected. I'm a foodie and the menus, preparation and quality were the best I have had at al all inclusive in Mexico/Caribbean by far.
Seafood was fresh and well prepared. Mexican option were great (although dumbed down for the American palette unfortunately, but forgivable). Drinks were very good as well made with real liquor and had great variety.
Staff is wonderful, friendly, helpful and engaging.
Room was nice. Great view, clean and comfortable.
Dining option in the resort were far better than I expected. I'm a foodie and the menus, preparation and quality were the best I have had at al all inclusive in Mexico/Caribbean by far.
Seafood was fresh and well prepared. Mexican option were great (although dumbed down for the American palette unfortunately, but forgivable). Drinks were very good as well made with real liquor and had great variety.
Abigail
Lots of food options and great staff. Upon arrival, be aware that there may be marketing opportunities presented by a third-party company within the hotel, which somewhat wasted our time. Unfortunately, I forgot the name, but it ends with 'Collection.' Otherwise, everything else was amazing, and this establishment certainly does not hold back on quality.
We will be back soon.
We will be back soon.
Michael
Very nice clean resort and the staff was exceptional and very friendly
Matthew
Excellent Service
The service was great. I had Adrian and Yael who were my butlers and delivered excellent service. The turn-down service and housekeepers were also excellent.
Simone
The Butlers Liliana & Helena were incredibly friendly and helpful and did an outstanding job making our stay a dream vacation! The Hotel was also very accommodating to our needs. The views were beautiful and the food was amazing. All facilities were very clean! We were disappointed that the infinity pool was under renovation, but we had a great time at the beautiful private beach, the Cabana and the pools!
Karon
The flute was top of the line, fresh hot, and delicious
Pedro
Excelente. Altamente recomendable. Lo unico un poquito escaso en restaurantes para el almuerzo muchas parrillas por todos lados pero a nosotros nos gusta sentarnos a comer.
El trato esoectacular, excepcional
El trato esoectacular, excepcional
Johan
Excellent service
Melaine
Everything was amazing! One of the best hotels I have ever been to!
jorge
beaches
Yuniel
!
Datwan
The property is majestic, welcoming and caters to family and adults only. This property is the perfect combination fun and private at the same time. The variety of eating area's is phenomenal. The staff is friendly and ready to assist at any moment. The resort is located in the Hotel zone which is extremely safe in the day time and at night due to the high presence of police. My wife and I are planning a family trip for 2026. Will definitely recommend this resort to anyone who ask.
David
Incredible
Nick
The service staff exceeded our expectations every step of the way.
Andre
Great
Mukeshkumar
Amazing Stay
Jocelyn
We had an amazing stay! Our room was on the adults only side. Many restaurant options and events. Make sure you visit south beach. Only thing I would advise is staff to vacuum/mop the hallways on the 7th floor.
Siraj
Awesome facility.
miljana
Shout out to Domingo our waiter while at the beach cabana. Amazing service.
Steven E.
I have been to this resort 7 times and loved it!
This trip was different the turquoise room had a hand full of cheap snacks no wine normally it is loaded up with top notch drinks snacks you name it . We finally got some. Went to dinner the food is a 5 of 10 went back to room ate snickers for dinner I complained the next day they were a little better. The last night I ate sea bass and was sick 10 minutes later . When I got home I went to doctor they put me on 10 days of antibiotics . It Is sad to say I won’t be going back ☹️
This trip was different the turquoise room had a hand full of cheap snacks no wine normally it is loaded up with top notch drinks snacks you name it . We finally got some. Went to dinner the food is a 5 of 10 went back to room ate snickers for dinner I complained the next day they were a little better. The last night I ate sea bass and was sick 10 minutes later . When I got home I went to doctor they put me on 10 days of antibiotics . It Is sad to say I won’t be going back ☹️
Carlos
Restaurants very good
Buffet (mercado) not quality on variety of food
Buffet (mercado) not quality on variety of food
Amanda
tHIS
ZONG YUAN
Good service, good foods and staff are friendly
ZONG YUAN
Good service, good foods and staff are very friendly!
Nicholas
Excellent stay. I am giving Ziva Adults 5 stars only because the competition in all inclusives is generally weak. I’ve stayed up and down both coasts of Mexico for almost 30 years. While Ziva definitely has room for improvement it is superior to the other all inclusives. Especially when comparing to the larger all inclusives. I find the smaller, boutique all inclusives to be better than the larger ones. Why did I like Ziva? Outstanding service. The staff are fabulous! Tip these people well. They are awesome. The beaches. The beach to the left of the lighthouse might be the nicest beach on the Cancun hotel strip. The adults only rooftop pool is wonderful. Great views. The drinks are strong. Lots of good brands of liquor available. The food is better than at most all inclusives. Great variety at the breakfast buffet. Don’t expect dining on par with the best restaurants in North America. You won’t find that at any all inclusive. But, the food is fine. One downer is that because they don’t accept reservations, there can be a long wait. They have no system to be able to tell you how long the wait will be. This is unacceptable and needs to change. It also would be nice if they offered more than one adults only restaurant. They advertise kayaks and paddle boards being available for the guests. I own two boards and always board at whatever resort. Well, their one and only board had no fin and looked like it had survived the Mexican revolution. But, all things considered, I’ll be back
mark
The property is advertised as adults only. While this may be true as far as the turquoise building, it is not anywhere near adults only in any other areas of the complex. It is an attempt to market the property to those who do not want to be around kids. The hotel building does not qualify the property to list as adults only. its misleading on purpose.
Makeitha Jonyae
This was the best experience ever. My husband and I went for my birthday and had an amazing and wonderful time!! Everyone was so courteous, generous, and kind. Their bestie of love by placing their hand over their heart when walking by or near you was so amicable.
Everywhere you at our drank they were catering. The hotel was clean, updated, and lovely throughout. The pills and jacuzzi were amazing. Our view of the ocean from our room was tranquilizing. We truly did not want to leave. Our butlers were so catering, brought whatever we needed, filled our jacuzzi when asked, brought a bottle of champagne fault, and decorated our door and room with roses and balloons. We loved it so much there and did not want to leave and can't wait to come back! We will not stay anywhere else. The view of the ocean was perfect and going from restaurant to bar and having access to drinks within reach really made this the BEST BIRTHDAY TRIP EVER!!
Everywhere you at our drank they were catering. The hotel was clean, updated, and lovely throughout. The pills and jacuzzi were amazing. Our view of the ocean from our room was tranquilizing. We truly did not want to leave. Our butlers were so catering, brought whatever we needed, filled our jacuzzi when asked, brought a bottle of champagne fault, and decorated our door and room with roses and balloons. We loved it so much there and did not want to leave and can't wait to come back! We will not stay anywhere else. The view of the ocean was perfect and going from restaurant to bar and having access to drinks within reach really made this the BEST BIRTHDAY TRIP EVER!!
Robert Michael
Our butler, David, was amazing. And so is this resort. We celebrated our 29th anniversary here this month and we couldn't have asked for a better experience.
Sung Wook
This is my 5th or 6th time going to a 5-star rated all-inclusive resort in Cancun Mexico, and actually my second time going to Turquoize at Hyatt Ziva Cancun (last time was 2 years ago). For reference, our room was \"Sky Ocean Front Master King\" so not the cheapest option. No arrival champagne or drinks for us which I find is pretty basic starting point at most resorts in Cancun (although some do seem to get it so unsure selection criteria). Out of all these times it was my first time getting food poisoning despite taking the usual precautions. Had very bad food poisoning that lasted 2-3 days, after eating at their Moongate restaurant regular menu. Mentioned it to them during check-out and they didn't seem very concerned by it and seemed dismissive of the feedback. I don't think they even bothered reporting or writing it down. Maybe we got unlucky but I'd try my luck elsewhere - why risk it. Concierge service through WhatsApp is convenient though. And their facility is clean aside from the washrooms closest to the main pool.
Steven
Great place to stay! Loved it
Juhee
Clean and quite.
Ku
All step very friendly and nice.
Sohyeon
Everything was awesome except pool cloeses little early than i thought
Kunark
Truly all inclusive!
Visited Cancun for the first time for an all-inclusive experience. What you see is what you get and more! Everything was flawless from our check-in to our check-out.
The property is well maintained, the service was impeccable, and the overall experience amazing. So much so that we considered making this an annual trip. We had butler service as part of the turquoise stay - both Diego and Dario did a fantastic job taking care of our stay/requests. Overall, the Staff (too many to name) were friendly and the smallest details were taken care of. 5 stars to the service.
We highly recommend …. :)
The property is well maintained, the service was impeccable, and the overall experience amazing. So much so that we considered making this an annual trip. We had butler service as part of the turquoise stay - both Diego and Dario did a fantastic job taking care of our stay/requests. Overall, the Staff (too many to name) were friendly and the smallest details were taken care of. 5 stars to the service.
We highly recommend …. :)
Alice Sommers
Unfortunately the weather for 5 of the 7 days we were there was rainy, very windy, uncontrollable! But we were not informed of the use of the spa indoor pool; a person we met on our last day told us how that was a saving for them during the bad weather. This was our 4th stay at this resort, we found the \"adult only\" applied only to our hotel, not to any of the pools. The cabanas seem to get preferential service so we went to the bar to get our drinks. We were disappointed in what appear to be corporate changes in policy. We were told none of the pools were heated, not Hyatt policy. The one by Turquoise always was and is one of the reasons we have come back. It was heated, at least the last couple days. I am a lap swimmer making that very important to me. The upstairs bar and infinity pool are fun and a nice perk but the wind was howling and made it not a good spot...again, mention of the indoor spa pool would have been good. The spa coupons were confusing. Upon asking what it cost for a specific treatment, I was given a coupon listing bundles. It was a good break, all staff were nice and friendly but needs a bit of tweaking.
scott
nice service
Ayush
Friendly staff and a good view from the room
Alexia
Everything was absolutely amazing. The resort was amazing and beautiful. The service was excellent. The whole staff on the resort always was kind and respectful. We enjoyed ourselves tremendously. We also did 3 excursions which all were amazing and included transportation. The food was good. I recommend Tradewinds or Lorenzo’s for food.I highly recommend this resort. We will be coming back here in the future. Thank you again to all the staff that made our honeymoon one to remember!!
LizBel
I loved the services I received from the staff. They were so loving and kind and super attentive.
My butlers Diego and Dario were superb. So I have to give credit to miriam who always made sure my room was super clean and meet. I have traveled many places the last 15 years and by far turquoise Hyatt has the best quality services amenities and Food. I will definitely come back and I will recommend everyone I know to stay at the Hyatt Ziva.
My butlers Diego and Dario were superb. So I have to give credit to miriam who always made sure my room was super clean and meet. I have traveled many places the last 15 years and by far turquoise Hyatt has the best quality services amenities and Food. I will definitely come back and I will recommend everyone I know to stay at the Hyatt Ziva.
Shenghai
The bulter service was fantastic. My bulter Liliana was very helpful during my stay. The decoration she provided for special event was fantastic. The food quality was incrediblly good and there was a great variety of options to choose from. Truly recommend!
Hanh
Love it
Karmann
I loved my butler services. It was my 10 year anniversary I arrived with my room decorated Oscar and Rubelsi were amazing they did everything I asked and made my stay amazing. Oscar made dinner reservations and Rubelsi ran the hot tub for me just the little things they all were so good. I paid for a cabana on the beach and Briyette gave us the best facial and massage she was the sweetest ever so awesome she deserves a raise she is top tier. Overall my trip to the spa and the resort was just amazing I started to cry on my last day I did not want to leave.
BOYUAN
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. We will be back next time for another vacation!
BOYUAN
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie. We will be back next time for another vacation!
BOYUAN
Best vacation we’ve ever had. The food and view are great. Thanks to all staff especially our butlers Natalia and Marie.
Louis
After three visits to Hyatt Ziva Turquoize in Cancun, it is deeply disheartening to say this resort, once a beacon of luxury and relaxation, has fallen into mediocrity. Our first visit was a dream—seamless service, exceptional food, and a luxurious atmosphere. By our second stay, we noticed a slight decline but were still able to enjoy the overall experience. However, our third visit was a complete letdown, marked by neglect, poor management, and a disappointing lack of care.
We always make it a point to share honest reviews only after experiencing a property without prior announcements or intervention. This allows us to evaluate the hotel as any guest would. Unfortunately, this time, we left not only dissatisfied but with a deep sense of frustration and regret for choosing Hyatt again for this stay.
Dining Decline
The food, once a highlight of our experience, has become monotonous, repetitive, and uninspired:
•Buffet Experience: During our first visit, the buffet offered an exciting variety of dishes that were fresh, vibrant, and creative. By this stay, it felt like an afterthought. Breakfast items were recycled into lunch and dinner service, and the variety had dwindled to the point that we dreaded eating there. The spark of culinary excellence was completely gone.
•Poolside Food: Poolside dining used to be delightful, with fresh fruits like mangoes and pineapples—a personal favorite of my wife—always available. This time, options were reduced to burgers and hotdogs
We always make it a point to share honest reviews only after experiencing a property without prior announcements or intervention. This allows us to evaluate the hotel as any guest would. Unfortunately, this time, we left not only dissatisfied but with a deep sense of frustration and regret for choosing Hyatt again for this stay.
Dining Decline
The food, once a highlight of our experience, has become monotonous, repetitive, and uninspired:
•Buffet Experience: During our first visit, the buffet offered an exciting variety of dishes that were fresh, vibrant, and creative. By this stay, it felt like an afterthought. Breakfast items were recycled into lunch and dinner service, and the variety had dwindled to the point that we dreaded eating there. The spark of culinary excellence was completely gone.
•Poolside Food: Poolside dining used to be delightful, with fresh fruits like mangoes and pineapples—a personal favorite of my wife—always available. This time, options were reduced to burgers and hotdogs
Jing
I had an excellent stay at Hyatt Ziva Cancun. The location is absolutely beautiful, with stunning beaches and amazing views. The facilities were well-maintained, and I especially appreciated the variety of restaurants and the quality of the pools.
I’d like to specifically highlight the outstanding service provided by my butlers, Diego and Dario. They were attentive, professional, and consistently went above and beyond to ensure my stay was enjoyable. Their dedication truly enhanced my experience.
Lastly, I want to thank all the servers and staff for their hard work and friendly service throughout my stay. The entire team deserves recognition for creating such a welcoming and pleasant atmosphere.
I’d like to specifically highlight the outstanding service provided by my butlers, Diego and Dario. They were attentive, professional, and consistently went above and beyond to ensure my stay was enjoyable. Their dedication truly enhanced my experience.
Lastly, I want to thank all the servers and staff for their hard work and friendly service throughout my stay. The entire team deserves recognition for creating such a welcoming and pleasant atmosphere.
Zizhuang
Good place !
Danielle Brooke
I liked all the amenities, the food, the friendly staff except for some
Nuanphan
We love everything!!
iliana
Everyone eas so eager to help and everything was very clean!
Morgan Diane
This resort was a great experience. Everyone was friendly and helpful. The food was great, the cleaning staff were amazing. We took a water fitness class and it was also great!
Angela
The view and the events are perfect
Khalil
Location is unique.food on the other hand could be improved
Drew Alyn
Friendliest staff of any resort we have ever stayed. Our tower was adults only, but all but one dining option and one pool allowed kids.
Verified traveler
Amazing resort with top-notch staff. Food selections were awesome too.
Dolores S
It does have a private areas for couples fantastic
sameer
Excellent property.
Zichang
Most of the staff are very friendly, food was alright. Very close to downtown, 10 mins walk to coco bongo
Scarlett
Excellent service, food and location
Linda
My only complaint is that it’s really not “adult only” only certain area.
Olga
Ok!!
xueyan
Good
Nancy
Todo hermoso y limpio, el personal muy hamable y servicial, le doy 10 de 10 simplemente esepcional.
Javee
One of the best properties I’ve visited in Cancun! Would definitely recommend and return to stay again.
Enrique
The property was absolutely stunning! From the time we arrived the staff was very kind and very thoughtful! Our butlers David and Anna were amazing beyond belief! They did everything to make us feel at home and have no worries! They went above and beyond into giving us a one of a kind experience. We we can’t wait to see them again!
Rachana
This is the best all inclusive resort in Cancun. The facilities, amenities, activities and service are impeccable. All diets and ages are considered. This is my second time here- I will definitely be back!
Jesse
The staff are very friendly
Shi
Everything is good
Patrick
Adult only is just a joke !
Les points positifs : personnel très sympathique et très professionnel.
Chambre magnifique.
Le problème est qu'a part l'immeuble des chambres adults only et la piscine sur le toit, il y a des enfants partout.
On ne peut même pas prendre le petit-déjeuner sans enfants...
Publicité mensongère !
Chambre magnifique.
Le problème est qu'a part l'immeuble des chambres adults only et la piscine sur le toit, il y a des enfants partout.
On ne peut même pas prendre le petit-déjeuner sans enfants...
Publicité mensongère !
Jessica Leigh
This was the most beautiful place to stay, also everyone was very friendly and eager to help with any thing we needed my butler Joel was also amazing to have on board for us and our needs…now I need to detox from all the wonderful food and drinks lol!! Thanks for an amazing birthday trip!
YANN
We will always remember fondly our butler Diego who made sure our stay was the most memorable. He would go ahead and beyond every day. We even had a surprise champagne, sweets and flowers on our bed to celebrate our anniversary. Thank you, Diego. We will definitely be coming back!
Sara
Amazing
Jesus
It was a really great time staying at this hotel thanks to Oscar for helping us at all times in whatever we needed
Staff really friendly and all food is really good
Staff really friendly and all food is really good
James Henry Mickens
We really liked the food, room and staff. The beach is the nicest i've seen, Great location. My only complaint is there is not enough music being played at the pool bars. Its too quiet for my liking.
MARIA
Thank you Expedia for the absolute wonderful top notch services as usual I would never plan without you, this hotel was recommended by an Expedia agent and it was a very pleasurable experience from beginning to en the location, the service was amazing, food and beach will definitely come back over an over to this hotel they went above and beyond to meet all our expectations, we stayed at the turquoise adults only and it was amazing. Very clean top notch hotel. 10 wonderful days we stayed.
Location & surroundings
Turquoize at Hyatt Ziva Cancun
Blvd. Kukulcan, Manzana 51, Lote. 7, Quintana Roo, Mexico
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Turquoize at Hyatt Ziva Cancun
57 hotel photos
