Fiesta Americana Cancún Villas

Mexico , Cancun (and vicinity)
CANCUN, Sección A, Lote 3 Km. 8.5 Boulevard Kukulkan
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100 reviews shown

6/10

Pleasant

09 Jun 2026

Jonathan

Muy buena ubicacion, cerca de la zona del Coco Bongo, oxxo, farmacia guadalajara al cruzar la calle. El hotel esta junto al mar, tiene buenas alberca y sus instalaciones no son nuevas pero al menos en el cuarto donde me quede todo se miraba relativamente bien, sin ningun detalle. El problema que tuve fue mas con el personal, desde el check in, comentamos que pues estabamos cansados despues del viaje, de que rentamos un automovil y de que nuestro vuelo fue en la mañana, queriamos llegar a descanzar, pero en vez de entregarnos el brazalete, nos mandaron con el concierge que iba a empezar a darnos una platica sobre su tiempo compartido a lo cual mi esposa le dijo que porfavor no porque ya estabamos cansados y queriamos bañarnos y descansar. Lo cual la persona se dio cuenta, y dijo ok vamos a su cuarto, no sin antes hablarnos en el camino sobre el desayuno buffet y una platica, lo cual no pusimos mucha atencion y ya por cortarle la platica le dijimos ok, y nos empieza a presionar con que si a que hora, y nosotros asi de que , sabes que no tenemos hora, venimos super cansados, y no fue hasta que mi esposa prendio la regadera y dijo me metere a bañar que la persona, dijo ok ya me voy despues me pongo en contacto con ustedes. Total al otro dia desde temprano suene y suene el telefono, nos despertaron. No fuimos, y todavia no estaban \"casando cuando pasabamos por el lobby, fue incomodo no estar agusto en nuestro propio hotel, entiendo que es su trabajo, pero deben de tener empatia.

Partner

10/10

Exceptional

09 Jun 2026

Manreet

It was a good experience

Family_with_children

8/10

Excellent

07 Jun 2026

Igor

Sometimes was too noisy during the day.

Self

10/10

Exceptional

06 Jun 2026

MARIE

From check-in to check-out everything was great! We stayed 4 nights and we loved it. We had 4 rooms and they were all clean and kept clean with daily service. The tub is a little tricky to get in and out of due to the height. The toilet is seperate which is nice when you have several people getting ready. The balconies were spacious and had great views of the ocean and the pool. Sadly we weren't able to swim at the beach due to the seaweed. We were hoping there was some kind of cleaning process for it but I guess there isn't. We had fun playing lotería in the pool and relaxing in the jacuzzi. We also went down to the lobby one night for karaoke and it was so much fun. We had pizza from the Italian restaurant on site and it was delicious. Across the street there is a taco place you have to check out called Don Gori's. The food is great and the service too. There are several shopping options within walking distance my birthday is in July and I hope to go back and explore some more! The staff at the front are very nice and always offering to help. Laundry is free just get soap and you're good to go!

Business Family

10/10

Exceptional

04 Jun 2026

Eric

It’s a great place with helpful staff. The hotel is in a great location.

Friends_and_family Friends

8/10

Excellent

01 Jun 2026

Richard

Alright I expected nicer amenities based on pictures

Friends

8/10

Excellent

24 May 2026

ariel

The sargazo in Cancun was a nightmare, never imagined all the beaches in the hotel zone affected by gulfweed. 😞

Family_with_children

8/10

Excellent

20 May 2026

Pedro

Staff were very nice and polite.
Pool was clean and weel maintained
Room was spacious

Partner

10/10

Exceptional

20 May 2026

Antonio

A+

8/10

Excellent

13 May 2026

Aida

Hotel has no beach, we had to drive to a public beach which was a better choice. Hotel wanted to sell me a day pass to another hotel. I didn’t use the pool and spa.

8/10

Excellent

13 May 2026

Maria

No lo use

Family

6/10

Pleasant

11 May 2026

Juana

It needs a bit more cleaning

Partner

10/10

Exceptional

04 May 2026

Rio

The Master 2 Bedroom Suite was amazing. Huge rooms overlooking the water with a sunset view. Amazing.

10/10

Exceptional

03 May 2026

CLAUDIA

This is my second time staying at this hotel, and there were many reasons that brought me back—one of them being the beautiful beach. The facilities are always very clean, and it’s clear they put great effort into keeping everything running smoothly.

What truly stands out, though, is the staff. They are exceptional, especially Rafaella from the palapa, who always takes care of guests with a warm smile.

I absolutely love this place and will definitely return again.

Family

2/10

Poor

25 Apr 2026

Randall Lee

Family

10/10

Exceptional

21 Apr 2026

william

I would absolutely recommend this resort !! Everything was great ! Staff was very helpful , room was clean and well stocked. A wonderful experience.

Partner

8/10

Excellent

14 Apr 2026

Sidra

Clean room , good staff and best part is we had an amazing view! Everything was great and service was good!

Partner

8/10

Excellent

08 Apr 2026

Eyal

Clean room with nice view but the facility is quite outdated.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Mario

Great location. Good views.
Bar area needs help to improve atmosphere.

Partner

10/10

Exceptional

31 Mar 2026

Alina

We chose this property because we wanted to try Cancun without all inclusive and it has exceeded our expectations.It is close to shops , restaurants and beautiful beaches.The rooms are very spacious and have everything you need to cook if that applies to you.Amazing sunrise and sunsets opportunities and views of the sea.The beach is small but enough for us to enjoy.There are plenty of lounge chairs and it is all very well organised.The employees work very hard and it is obvious they care for this property.We want to mention our housekeeper Cyntia,Sergio ,Jovany and Luis from the restaurant and Rodrigo from the bell desk.We are used to more upscale properties and this definitely surprised us in the best of ways.

6/10

Pleasant

31 Mar 2026

Sharon

I wouldn’t recommend the hotel for their bathtubs are not senior-friendly. The tub is higher than a regular one. It’s hard to get into and out of it. If you’re interested in their Fiesta Rewards membership, it would take days or a week before your account to be activated. Ask about the cancellation. They wouldn’t mention that when they’re doing their marketing sales.

The staff are friendly and their housekeeping team was excellent. Most of them speak less than basic English. Translate app would be handy.

6/10

Pleasant

30 Mar 2026

Shabbir

Everything was good but was missing some amenities which was mandatory. Such as no pillows or bedding for the sofa bed as they know we are 4 people coming. Missing iron and hair dryer. Though we never got the dryer after asking for it 2-3 times. Receptions are not well trained or lack of knowledge.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

James

The bar was good. Usually had breakfast in our room on our own.

Partner

10/10

Exceptional

28 Mar 2026

Edgar

Very enjoyable, not all inclusive, therefore no masses of people. It was very enjoyable easy to find a corner for yourself. Rooms were very spacious and comfortable. Breakfast was great. Buffet style with options a la carte.

Partner

10/10

Exceptional

27 Mar 2026

ALFONSO

From the time you enter the property you are greeted with wonderful employees making you feel welcomed. Thank you to Yaska Narvaez for making our stay stress free. The room was clean and well stocked. Property clean and family friendly. The pool clean but cold. That’s probably the only thing I suggest to invest in heated pool. 🙃

Family

10/10

Exceptional

26 Mar 2026

Karen

This resort was very clean and the staff were accommodating and very helpful. I had a late checkout and they allowed me to stay longer.

Friends

10/10

Exceptional

25 Mar 2026

Hubert

Very nice property that did not seem packed or overflowing with tourists/guests. Good things come in small packages.

Partner

8/10

Excellent

21 Mar 2026

Michael

It was pretty ridiculous to have a fee if dishes werent cleaned

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

JIE

Great location, clean rooms and friendly staff.

Family

10/10

Exceptional

18 Mar 2026

Jorge

The room is very nice, clean and comfortable, the amenities are great, plenty of toiletries, the view from the room (balcony) is breathtaking.

Family

10/10

Exceptional

18 Mar 2026

Jessica

Gnnk

Friends

10/10

Exceptional

17 Mar 2026

Amy

Alejandro and Oscar were incredibly helpful, kind, and entertaining! We spent a fair amount of time talking with them, learning about them and sharing stories. Great people like them are what makes vacations fun! All other staff we encountered were extremely pleasant and helpful as well.

4/10

Poor

16 Mar 2026

Sharath

Everything is outdated in this resort. Not worth at all for this price point.

Partner

8/10

Excellent

15 Mar 2026

Darren

clean room, ocean view was nice

Partner

10/10

Exceptional

15 Mar 2026

Stephanie Tyler

There was a vacation property sales presentation. Usually we find these annoying and not worth the time. However, we actually enjoyed the experience and the benefits were worth our time. We didn’t book the package due to our personal schedules, however there was no pressure and we thought it was well done. The hotel is dated in some areas. But upgraded in others and very well maintained. The staff was exceptional.

10/10

Exceptional

14 Mar 2026

Jesus Garcia

En la planta baja se escucha mucho el ruido de las actividades de alberca, no hay playa , pero se puede nadar en el mar sin problema

Self

10/10

Exceptional

14 Mar 2026

Kyle Steven

Great from beginning to end, great view, great location for walking to supermarket with very affordable food on the second floor- super chedraui. Beach is raised up and then steps down into the ocean but the water is so calm there and no seaweed. Lifeguard on duty and snorkeling right there. Lastly I love the look of the hotel, almost every other hotel is a souless highrise, the beautiful villas are only 5 stories and the architecture is amazing

Self

8/10

Excellent

14 Mar 2026

Christopher

The view was great, got a free upgrade. Room was clean.

8/10

Excellent

13 Mar 2026

YULHAN

It's the nice, chill and spacious place

Family

10/10

Exceptional

13 Mar 2026

Daniel

Great Place to Stay. I had the kitchenette and it was great for making breakfast. Room was very clean. Pool area was clean and service around the pool was excellent. We at at both restaurants and enjoyed the food. Beach area was great. A few rocks around the steps into the water but past that it was a beautiful sandy beach. Can't say enough good things about the service at the front desk. Excellent attention to all enquiries. I had no children but would highly recommend the Fiesta Americana for families. Overall 5 star service. I will stay here again.

Family

10/10

Exceptional

12 Mar 2026

Sergio

Thank

10/10

Exceptional

11 Mar 2026

Maria Eugenia Zurita

Ocean view amazing

Family_with_children

10/10

Exceptional

09 Mar 2026

Cecilia

Everything was excellent!!

Self

10/10

Exceptional

08 Mar 2026

Edward James

We love this place. Nice, comfortable accommodations.
Excellent attentive staff. Friendly, helpful and fun. So clean and lovely. Pool and beach area are so nice. Great food in all 3 restaurants. Bar service is great. Stayed here 6 times over the years and are never disappointed. We'll be back.

Partner

10/10

Exceptional

07 Mar 2026

Catalin

100%

10/10

Exceptional

06 Mar 2026

John

Excellent front desk service, special thanks to Gerardo.

Family

8/10

Excellent

05 Mar 2026

Nancy

It was a great resort! We enjoyed our time there. Very quiet. Good for families

Friends

10/10

Exceptional

05 Mar 2026

joyce

Loved our stay at Fiesta Americana Cancun Villas. Rooms were clean, staff was amazing and amenities were great. Especially loved that it feels a little more \"local\" than some of the other high end hotels. At FACV you get the same services but also the feeling of being in Cancun.

Family

10/10

Exceptional

05 Mar 2026

Jenny

The staff was very helpful and accommodating. Our room was very clean as well as the entire hotel at all times. Service was exceptional! I loved the location as well as it was walking distance from restaurants and night life. We went there 25 years ago for the first time and will continue to go back!

10/10

Exceptional

04 Mar 2026

Gracenda Len

I Love the hotel

Friends

8/10

Excellent

03 Mar 2026

Maureen

Spent 2 glorious weeks in a 3 bedroom suite with friends & family. The ONLY complaint was the frequent lack of warm water in the showers & sinks. Staff is consistently amazing. Efficient & friendly. We ate often at The Palapa and the food never disappointed.

8/10

Excellent

03 Mar 2026

Kenneth

room was huge
largest for money in cancun i would say....excellent space
helpful staff on the whole
ok amenities.
BUT
not on beach but has steps access..but very close. the place is quite tired looking and needs a good lick of paint
VERY central and only 100 yeards from main nightlife and 50 yards from main supermarket..local stores across the road.

10/10

Exceptional

03 Mar 2026

Francesca

Nice stay

Friends_and_family Family

2/10

Poor

03 Mar 2026

Wayne Joseph

The view from the room was beautiful, however the smell was not… The room smelt like rotting cabbage from the time we walked in to when we left not sure where the smell was coming from, had to go out and purchase our own air freshener just to combat it. Couldn’t have the ac running without the door to the balcony open or else the smell would come back. Pool was unheated and unusable, hot tubs on the other hand were great when they were available and clean noticed that within and hour after opening the hot tub had turned a dirty brown colour. If you are down at the pool don’t expect any service from staff, you won’t receive it unless you’re paying into their package. When we went to find out if we could switch rooms or something could be done we were told that nothing was available even though the resort was practically empty. The beach is five feet of trash, not taken care of, and dirty. Cleaning staff was great. The area around the resort was more lively and more enjoyable. Overall our experience wasn’t pleasant, we were very disappointed with the lack of care and communication you receive if you are not paying them the extra money for their packages or excursions. Also when purchasing the package through Expedia it was never mentioned that is was a European package (meaning no food and anything else included)

Partner

8/10

Excellent

02 Mar 2026

Claudia

This hotel is for those who want to avoid big crowds and want spectacular views, friendly staff and good food. The rooms are dated but you can’t beat the price and comfortable size of the rooms.

Friends

10/10

Exceptional

01 Mar 2026

Becky Ann

This resort is a smaller, more personal resort with amazing staff and a friendly, relaxed atmosphere. The staff gets to know you and speaks WITH you, not AT you. Love going to this resort year after year.

Partner

10/10

Exceptional

28 Feb 2026

ruddy

10/10

Exceptional

28 Feb 2026

Maria Jersam

We had a great stay. Facility is ckean and the staffs are accomodating.

10/10

Exceptional

27 Feb 2026

Angel R

Every think were fine

10/10

Exceptional

27 Feb 2026

ricardo

Yes clean and very friendly staff

10/10

Exceptional

26 Feb 2026

Terrie Anne

We had a great stay. The staff was excellent. Rooms where very nice, clean and spacious.

Partner

4/10

Poor

26 Feb 2026

William r

Hotel is in desperate need of updates. Staff is wonderful & everyone was very helpful. Stayed there many times in the past but its been a few years.
I was traveling with my dad for his 85th birthday & searched handicap accessible resorts. While they do have a ramp at the entrance, this resort is far from handicap friendly. There are no chairs or benches. The lobby has chairs that are up a set of steps. Nothing outside so we sat on the dirty steps to wait for taxi. One central elevator & then a very long walk in either direction to rooms & not a single seat.
THE POOL HAS NO STEPS! My dad almost died trying to get in the water. Literally the paramedics had to come. It was horrible & could have been prevented with pool steps. (They do have a metal ladder on the far side)
The beach used to be beautiful but has since washed away. The cement steps leading into to sea has a 2 foot drop from the last step onto the coral. It is very dangerous. Twisted & bruised my ankle trying to make the drop.
One shining star is the lobby bartender. Dad said he made a great martini.
With all the hotel choices we will pick some else next time.

Family

10/10

Exceptional

25 Feb 2026

Jacqueline

Clean rooms and great customer service. We were very satisfied. The accommodations for families of 4+ is great.

10/10

Exceptional

24 Feb 2026

Donna

Everything and everyone was great

10/10

Exceptional

23 Feb 2026

kevin

It was great

10/10

Exceptional

23 Feb 2026

Peter Aaron

Excellent clean room, friendly and helpful staff, not one single time-share pusher bothering us, great food. A few things to note, the hot tubs on the hotel grounds are usually taken, you won't have much chance on them, the music starts around 2 and goes til about 8, quite loud, and the hotel doesn't have a beach that goes down to the water, it is within a retaining wall. You can climb down into the water from there, and its actually a very nice sheltered place to swim in.The typical beach chair hogs were there, as they likely are everywhere, not the hotels fault...overall, well worth it.

Family

6/10

Pleasant

23 Feb 2026

Jie

Old furnishings, not good smell.

Family

10/10

Exceptional

22 Feb 2026

Nicholas

Great location, asked for a better view and received a complimentary upgrade. If it’s your first time in cancun and you plan on doing excursions and not being at the resort 24/7 this place is a great pick. Lots of restaurants and grocery store nearby so we were able to plan our trip on a budget. Pool was good and the water was calm and no seaweed. Even saw some fish while snorkeling right off the beach. Room was cleaned everyday. Provided lots of water, coffee and even gifted bottles of wine. Resort had a quiet vibe, awesome for couples and families.

Partner

10/10

Exceptional

22 Feb 2026

Michael

Front desk Jessica made my stay easy.
Food ocean & night bay views !!!

#signaturehomescondo.com

8/10

Excellent

21 Feb 2026

Donna

The staff was very friendly and helpful.
Location is great!
Hotel was a little dated but that didn’t effect us since we were never at our hotel room. Views from terrace was magnificent and beds are comfortable.

10/10

Exceptional

21 Feb 2026

Natalie

Friendly staff. Resturants have great food, Overall beautiful resort.

4/10

Poor

20 Feb 2026

Omar Mufid

Friends

8/10

Excellent

18 Feb 2026

Aderonke Oyindamola

Staff was super friendly and welcoming and the hotel was clean. The view was also very beautiful and looks like the pictures

Partner

10/10

Exceptional

17 Feb 2026

shannon

Wonderful hotel and stay! Would definitely recommend!

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Andrew

High standard of cleanliness throughout the accommodation.

Partner

10/10

Exceptional

17 Feb 2026

JON

Our rooms were excellent. We overlooked the pool and the sea which was lovely.
All the staff were so friendly and helpful.
The beach area is sandy perfection with steps into the sea. There were never any issues getting sunbeds at the beach or at the pool.
The gym was great and the free laundry facilities were a nice bonus as we were there for a few weeks.
We were sorry to leave and hope to come back again.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Alain

Pools are too cold

Leisure Family

8/10

Excellent

16 Feb 2026

abdulaziz

I received upgrade from from a regular room to a suite
Staff were highly professional and knowledgeable

This is a hotel not a resort in my view

10/10

Exceptional

14 Feb 2026

Bradley

Fantastic experience! We stayed at another resort prior to this one with a friends group that was far more expensive and not nearly as awesome as Fiesta Americana Cancun Villas was. The entire stay was nearly perfect from the moment we arrived. The only hiccup we had was the microwave wasn't working but they fixed that right away. The staff were fabulous and even the timeshare sales guy wasn't bad when we told him we really weren't interested. The bed was super comfy, the room was spotless, the beach was right there, and the location was great for a nice walk. There is a huge grocery store a short walk away with some incredible hot food options and bakery goodies.

I would, without a doubt stay here again next time I am in Cancun. I can't say anything bad about the place. The only tiny thing that was wrong was remedied as quick as you could expect.

Leisure Family

10/10

Exceptional

14 Feb 2026

Michelle Renae

It was a small, quiet beautiful resort. The food was great. What stood out the most was the people! The bent over backwards for us!

Leisure Partner

10/10

Exceptional

12 Feb 2026

Eduardo

It’s actually the first time that an hotel honor what they promise for the VIP status on Expedia.
We got there and they had a bottle of wine and a charcuterie board waiting for us at our room.
The staff was amazing
Jhovani was really helpful, super attentive and nice.
Plus the hotel is really nice.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Jaime

The place, the staff!

10/10

Exceptional

11 Feb 2026

Richard

Staff is always wonderful.

10/10

Exceptional

11 Feb 2026

Amy

Very friendly staff, we were upgraded as soon as we checked in which was a nice surprise . Very spacious room and clean, great service and food, we enjoyed the pool and beach

Leisure Family

10/10

Exceptional

09 Feb 2026

cheryl

The staff was superb, the room spotless, the spa was excellent and Alejandra in the Spa was superb. You can tell this resort treats there people well, they all are superb. The grounds are beautiful and the hot tubs are actually hot, rare. Will be back

Leisure Partner

10/10

Exceptional

09 Feb 2026

Chaoyi

Reception desk people were very nice and polite, given us free upgrade room which is very enjoyable!

Leisure Family

4/10

Poor

05 Feb 2026

Anastasia

One of more let go hotels out of fiesta. Room was dirty and whole area looked unattended.

Leisure Self

10/10

Exceptional

04 Feb 2026

Elizabeth

Blue water, clean beach and room and excellent staff! The property is smaller than most but that's what I prefer. No party people at the pool, the pool music is not loud and stops at a decent hour.

I highly recommend this place and will be back!

Leisure Family

10/10

Exceptional

02 Feb 2026

jose a

Clean room , staff courteous

Leisure Partner

10/10

Exceptional

31 Jan 2026

James

Great location, large rooms that had everything you needed. Nice size hotel, not a massive resort.

Leisure Family

10/10

Exceptional

30 Jan 2026

Julian

Great beach, great restaurant, great staff. Very pleased.

Leisure

10/10

Exceptional

30 Jan 2026

Marco

The staff were very friendly and helpful, plus were very accommodating for us as blind travelers. The room was clean and always restocked with water bottles each day. While the cabanas weren't really worth it when it's windy, the lounge chairs and palapas down on the beach by the water were just perfect. Worth noting that their ATM may not work with your bank card, and that they don't exchange US dollars for pesos at the Front Desk, but there is a money exchange across the street. The bed was comfy as were the balcony lounge chairs. Would definitely stay here again!

Leisure Pet

10/10

Exceptional

30 Jan 2026

Chantal

Rooms were spacious, staff was beyond friendly, location was amazing, the beach was so clean and calm (except for when the storm came in). No complaints at all.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Matt

Excellent, clean, well maintained resprt for the price. Didn’t pressure me for timeshare presentation which was nice. Location was good. Beach is minimal, but you can easily walk to more if you want it. Very much enjoyed the stay. Super nice staff.

6/10

Pleasant

25 Jan 2026

Olga

Nice place but did not like that the cleaning ladies went through our luggage and would enter the room when we had do don’t disturb sign. Also room smelled like mold. We checked out a day early because it was uncomfortable and they charged us full price.

Leisure Family

6/10

Pleasant

24 Jan 2026

Wayne

The staff were great, the hallways and room periodically smelled of sewage. They also don't have enough channels on their TVs and the ability to play channels in English. Also the Expedia 10% VIP should be 15% because if you frequent the restaurant there within the facility and then you give at least a 10% tip it's a wash.

Business_and_leisure Partner

10/10

Exceptional

23 Jan 2026

Eileen

The hotel is beautiful. The rooms are very spacious and the beds was very comfortable. The staff members were very kind and someone went above and beyond. The only thing I will say is that they do try to get you to set up a meeting with one of their staff members to try to see if you want to join a program or something along those lines and the person that approached us when we had just arrived would not take no for an answer insisting on why not and I had to tell her, I just came in from my flight and at the moment I’m not interested. The drinks should be made on the stronger side That’s my only feedback I’d like to give. Other than that, our stay was amazing! I will most definitely like to return soon!

Leisure Family_with_children

8/10

Excellent

23 Jan 2026

FREDDY ENRIQUE

Staff attention

Leisure Family

10/10

Exceptional

22 Jan 2026

Karen

Service was excellent. Pool and the pool bar were. Very enjoyable stay.