Name: Green 16
Address: Ave. Pok Ta Pok Lote 4-5-6, Cancun, 77500, MX

4/10

Poor

27 Jul 2025

Fatima Del Valle Maldonado

Not coming back, I had to pay extra for another hotel cause the room had a big mould smell. Bed sheets were dirty, I kindly asked the staff to change them but, they put new ones that were dirty as well.

Leisure Self

10/10

Exceptional

22 Jun 2025

aaron

I like to stay at this hotel, they used to have restaurant in the reception area but now only breakfast. There is shop near the hotel they have food service as well but the food is kind of expensive. The rest it is secure and peaceful polite workers.

Self

2/10

Poor

26 Apr 2025

Sheila

False advertisement on Expedia showing a nice and clean hotel...boy were we in for a surprise! After one night we had to leave and call it a loss (already paid for 3 nights) I would not recommend. They said they would give us a refund and it would take 72 house - that timeframe has come and gone. Not expecting it.

Leisure Partner

8/10

Excellent

02 Apr 2025

todd

Nothing was unique,its on a kinda gated community.Only its a summary check not because im speaking hypotheticallly, On Saturday evening 9-30pm, there was a shooting about 400 feet from my room.Thre facts are what they are its off the beaten path, the closest Beach is 4-5km, all ana all the staff was friendly, and you also have to download WhatsApp for Wi-Fi.All and all it was quiet, and the staff were friendly

Leisure Self

6/10

Pleasant

22 Mar 2025

Alejandro Torres

If you dont like to walk or don't have transportation, it will be hard to move around. Luckily we had Uber available. Much better than local taxi's. Property needs lots of upgrades. Staff not so friendly, at least not with us, kitchen for breakfast is limited as well. If you're in a rush, yoi cant eat there.

Leisure Partner

2/10

Poor

25 Oct 2024

Shenhat

I seen it for 5 minutes and I left and booked somewhere else. Worst place I’ve ever seen.

Leisure Friends

10/10

Exceptional

11 Oct 2024

regina

Just amazing! Thank you guys !!!

Business_and_leisure Self

10/10

Exceptional

11 Oct 2024

regina

The Receptionist team ! Is amazing always ready to help ! Always with a Smile . Make my stance always Fantastic and Fun also the housekeeping are super great at their Job for all that Thank you !!! See you Next !!
Kindly, Regina x

Business_and_leisure Self

6/10

Pleasant

01 Aug 2024

Maribel Campos

the property looked very old nothing updated rooms did not look like pic only two towels for bath given nothing else as for new ones when they cleaned they left same towel we had just asked for and used instead of replacing pool super small paid for a night i didnt stay due to flight cancellation

Leisure Partner

6/10

Pleasant

28 Feb 2024

Nancy Villalobos

Workers were great! But the hotel wasn’t, spend the extra money and go elsewhere

2/10

Poor

29 Dec 2023

Robert

This property is a disrepair. There seems to be mold on the buildings. My door of my room would not lock so I couldn’t leave the hotel because my belongings were not secure. They were able to repair the door but it was too late for me to go anywhere. My room had unfinished drywall and I didn’t have any towels in my room. When they delivered a towel it had holes in it. The worst hotel I have ever experienced. The staff was professional and kind, it’s not their fault.

Leisure Self

2/10

Poor

10 Nov 2023

Loren

Ypu obviously have NOT had any travel representative inspect the property or investigate the condition of said property! Apparently, there are squatters occupying the property. I would like a refund! I can be more specific and will be on the internet!

Business_and_leisure Self

6/10

Pleasant

21 Sep 2023

Luis

Not such a great place

Leisure Partner

10/10

Exceptional

01 Sep 2023

Pasfield

Nice Hotel

Hotel was lean and the staff were helpful all the time a bit far from the nearest beach but no complaints

2/10

Poor

21 Aug 2023

Jose

The whole staff was unfriendly. It seems they are used to deal with unhappy customers. They did not accept credit or debit card, cash only. The parking lot is a real dumpster, and worst of all, very noisy until late night.

Leisure Family

2/10

Poor

27 Jul 2023

Marisol

This place is a fraud. The pictures on the website are not the the property we stayed at. These people are running this hotel under two names… Hotel, Nirvana, and Green 16 Hotel. We had dirty sheets in two separate rooms. My wife and I had to sleep on top of the bed without any covers. It was so filthy. The restaurant was outrageous as well. They tried to charge me $12 for a taco. I just left.

Leisure Partner

2/10

Poor

24 Jun 2023

Alicia

The bathroom was full of mold. T V was not working.
It is a complex that has some apartments owned to different people and they are rent it for long period. It does not look like hotel. Too much noise from people second floor. I rented a first floor. My staying was not satisfied.

Business_and_leisure Friends

6/10

Pleasant

27 Apr 2023

William

Don't expect much and you won't be disappointed.

The front desk staff are very friendly and accommodating, they work with what they have. The hotel is a very low budget hotel (old) and there's a LOT of black mold growing on and in the rooms. The rooms are generally clean but smell of mold. I wasn't disappointed by the hotel because the price was less than $50/night. We were only passing through for the night. A note about the restaurant in the hotel. The food was decent and reasonably priced. However, our server was very lazy and stayed on his phone the entire time we ate never checking if we needed drink refills or anything else. I was dismayed when he brought the check which included a 20% tip for himself which he did NOT earn. It's clearly a case that he didn't have to work for his tips, so he didn't. He was polite the two interactions we had with him (taking our order and bringing our check).

Partner

2/10

Poor

24 Mar 2023

stefan

Well the price seemed right they said it was the last room available 4 floors up with no elevator after a long day climbing stairs at the zip line and hiking the Mayans ruins to boot there was literally was no one here empty units every floor. next to no pressure in the shower. TV would not work. no wash cloth when I came back at 12 AM my card wouldn’t work I walked four flights down they gave me another one that one didn’t work I went back down 4 floors again they came back up with a manual key that didn’t work and so I sit outside at 1 AM waiting to get let into my room spend the extra money don’t stay here

Leisure

2/10

Poor

08 Mar 2023

Kobil

No good service

Business_and_leisure Self

8/10

Excellent

18 Jan 2023

Saul

I like the view from the room and it was big and clean!! The ac worked perfectly and the so did the wifi :)!!!!! I wish there was a mirror and cable in the room and the water from the shower sucked over all slept good

Leisure Partner

4/10

Poor

01 Jan 2023

Joey

Shabby building, very expensive, cockroaches, dirty

Leisure Self

4/10

Poor

10 Aug 2022

Velia

The water on the shower was so cold

Leisure Family_with_children

2/10

Poor

07 Aug 2022

Jason

When I saw the pictures, it seemed like a fine place to spend a couple of days, when we arrived it was a terrible experience, at one room a sign of “clausurado” was in one of the rooms. The place is stingy and the swimming pool has a weird color and a chicken fence around it,not very inviting. We booked 3 nights and only stayed one.

Leisure Family

4/10

Poor

25 Jun 2022

Daryl

Electric goes off to much

Leisure Pet

2/10

Poor

16 Jun 2022

Calilah

The room was extremely small and the sheets on the bed were dirty. There were no blankets just a sheet. The room smelled like mold. The staff was rude about a towel that got dirty at the pool. The experience was not good.

Leisure Partner

8/10

Excellent

31 Mar 2022

TERRANCE

it was in a quiet area.
long ways to go for anything else.

Leisure Partner

10/10

Exceptional

19 Mar 2022

Abdul

Great location, very clean

Leisure Self

10/10

Exceptional

05 Feb 2022

Peggy

Nice apartment !

Very pleasant and comfortable. Shower has hot water and new sink. Bed is comfortable and tv has direct tv cable. Restaurant on site. A grocery store a few blocks away. A laundry service available if needed. Very scenic to walk in an area where houses and apartments are close by a golf course. A pool is open to relax. The staff is helpful and friendly. Close to beautiful beach by bus or cab.

Self

2/10

Poor

17 Jan 2022

SERGIO

His place should not be an option in Expedia
The building is on renovation and the room have issues with shower, and lavabo not discharging water after use it

Leisure Self

4/10

Poor

09 Jan 2022

Tanner

The place was on a nice street surrounded by beautiful homes on the lagoon. The upstairs room didn't have working wifi, the tv did not have a remote and the restaurant was pricey for what it was. The surrounding area is nice and you can walk to see a beautiful view of the lagoon.

Business_and_leisure Self

10/10

Exceptional

23 Nov 2021

Adriana

A magic place

It was a short stay but just be awake and see what it was outside it was more than magnificent it was magical and beyond

Friends_and_family Family

10/10

Exceptional

31 Jul 2021

Verified traveler

Very, very low price, helped make for a relatively iower priced getaway.

Leisure Self

2/10

Poor

04 May 2021

Verified traveler

The photos are back from when they just build them. Today, you have mold, faucets do not work, no WIFI, stucco stone walls, no hair dryer, two little towels, shower was not working, an AC which was from the 70's and cheap one sheet curtain in the bathroom. The stay should be priced at $10 per day so it can reflect the condition.

Business Self

10/10

Exceptional

14 Apr 2021

Verified traveler

The location is awesome. Within a mile of the downtown hotel zone area but in a quiet serene setting. To get the feel of how a local lives, you must visit here. The best was how accommodating the staff is and made it a very nice visit. Great people here!!

Business_and_leisure Self

10/10

Exceptional

08 Apr 2021

Verified traveler

Very nice and close to down town hotel zone

Friends_and_family Partner

10/10

Exceptional

11 Feb 2021

Verified traveler

What was unique about this particular hotel is its location in a residential area and its affordable rates for short-term and long-term stay. Aside from that, it does give the impression that it may have a live-in resort-feel after the property has been fully renovated. That is the reason for the rating of 'fair' regarding the condition of the property. The specific room in which I stayed seemed to be recently renovated and the reaction upon entering was of pleasant surprise, 'Wow. This is actually really nice.'

Business_and_leisure Self

2/10

Poor

17 Dec 2020

Christian

Hotels.com and this place didn' help me at all !!!

I contacted them and they never replied.
I am still waiting for my money back.
Hotels.com didn't help me at all

Friends_and_family Family

10/10

Exceptional

01 Dec 2020

David

muy bueno para visita rápida, no tiene muchas comodidades pero su calidad precio valen la pena y su ubicación es muy buena

Leisure Partner

8/10

Excellent

19 Oct 2020

Lindsey

I did like the room it was spacious and upgraded. Beautiful flooring. I didnt like how we had to walk all the way around the property to get from our room to the front of the hotel. I also didnt like that our key stopped working and we had to use an actual key to open the door. But the room was nice and served its purpose.

Business Partner

4/10

Poor

10 Mar 2020

GA

Do not trust the pictures. The hotel is more like a Motel. It has no “free breakfast”, no balcony as shown on the pictures, old, door lock was broken, very very poorly renovated, dirty and smelled like wet dog.

Stayed there one night and cancelled the rest of the days booked with this “hotel”. Expedia told me they are planning to remove this listing.

- trust the reviews!!

Leisure Pet

8/10

Excellent

08 Mar 2020

Raul

First the staff was great. Price was right. Location? Cab time.
It’s a place to sleep, nothing near walkable. If you just want a place to sleep and get out about, great, nothing there.
$50 a night or $500 dollars a night for the beach? Your call.
Friendly and clean.

Partner

2/10

Poor

07 Mar 2020

Verified traveler

My worse booking in more of 40 years of extended traveling

The hotels does not comply with the confort requirements of a 3 star hotel as advettised by your booking service.

Self

4/10

Poor

24 Feb 2020

Verified traveler

The hotel is not as what the pictures show is Very outdated and around 8 minutes from downtown. The water pressure is low. I would not recommend it at all.

Leisure Partner

4/10

Poor

14 Feb 2020

Verified traveler

In photos it looks like a new hotel but once u see it it looks very old and in need of remodeling

Leisure Friends

2/10

Poor

05 Jan 2020

Verified traveler

Every bad review is accurate. I booked 8 nights but only stayed 2. Tv didnt work, wifi didnt work, the place was NOT what was advertised on Expedia. The funniest part was the \"continental breakfast\" which included a cup of coffee and 2 pieces of bread. For a hotel to advertise that breakfast is included this is not what you expect. The hotel denies you any sort of refund and the service was rude and poor! Dont waste your money trust the reviews!

2/10

Poor

04 Jan 2020

Johan

This hotel is a complete fraud , is located in a very good place in Cancun but the hotel advertise at Expedia is totally fake and deceptive . I will directly blame Expedia for accepting photos and description which are not verified. I leave the hotel the same day I arrived due to cleanliness, the room was far from the reception which was the only place with internet ( WiFi isn’t available at the room . The bathroom was unacceptable ; not even take a shower . I’m a gold customer in Expedia and as many hotel say not refundable , we should have the right that if we don’t get the description and facilities that we paid we can cancel and get the refund . Still waiting for Expedia reply.

Leisure Family

6/10

Pleasant

10 Dec 2019

Ali

Normal place but not hotel

Self

8/10

Excellent

05 Oct 2019

Daniel

Great location, and affordable!!

Great staff

Friends_and_family Friends

2/10

Poor

29 Aug 2019

Verified traveler

I will never again stay at these hotel this was my 5th time coming to can cun never had a hotel with no TVs in rooms plus the sale person in the fron is so rude ask for so much information to book room even birth certificate

Friends_and_family Family

4/10

Poor

30 Jul 2019

Verified traveler

Very disapointed.

Old building, dated room, cracked walls and floors, broken furniture, stained bed sheets, no blankets, nos enough towels,NO hot water, the wifi didn’t work, no intercome in the room, you have to send a whatsapp that never get answered. We have to call by celphone to the reception to get more towels. Since they don’t have elevator they ‘helped’ with the suitcases but take forever. The curtains didn’t cover the window completely. No TV in the rooms...

Family

6/10

Pleasant

20 Jul 2019

Luis Manuel

Cuatro

Very good location

Partner

8/10

Excellent

06 Jul 2019

jaime

Friendly stuff.

It okay.

Family

2/10

Poor

24 Jun 2019

Verified traveler

Paid for 5 nights upfront, water and electricity went out on the 2nd night around 4:30pm and services were not restored until the following day. Checked out and was not refunded for the unused 3 nights. Additionally, no fridge, was changed rooms due to none working ac in 1st room and lastly 2nd room tv was not programmed and shower drain was clogged. Never again!

Leisure Family

2/10

Poor

10 May 2019

Gabi

It was bad the conditions of the furniture and bathrooms so old and too much noise from outside also the front desk don’t provide information is so poor and bad experience.

Friends_and_family Partner

4/10

Poor

09 Apr 2019

Verified traveler

Disappointed with property conditions. Staff was ourstanding and highlight of our stay. Safe area though.

Leisure Family

2/10

Poor

02 Apr 2019

Octavia

False advertising nothing like the pictures....old outdated and ran down

Leisure Friends

4/10

Poor

24 Feb 2019

juana

Disappointed

The hotel is super dirty. Very outdated. The bed sheets were stained with something red. There is no blankets the only thing to cover yourself is the bed sheet. The condition the hotel is should not be in the area near downtown Hotel Zone in Cancun.

Partner

8/10

Excellent

10 Feb 2019

Christian

Quiet location. Nice staff. Good rate for my week stay. Second experience positive.

Business_and_leisure

4/10

Poor

07 Feb 2019

Verified traveler

Do not leave any electronics in your room, they will be gone when you return. We went out on our third day there and my boyfriend left his phone charging in the bed and when we returned it was missing not only the phone but a pair of prescription contacts with my case. We went to the reception area and told them about it but they weren’t able to look at the cameras with a police report. We tried to give them a chance to “find” it but they just gave us the run around and wasted time. We didn’t do the report because we had to leave but we won’t e we stay there again! We had booked it for 5 night but only stayed 3 because of the incident and booked another hotel.

Leisure Partner

6/10

Pleasant

19 Jan 2019

Saul

Is okay

Family

2/10

Poor

10 Jan 2019

Rochiemar

Don’t stay there

Roaches everywhere, you don’t want to stay there.

Family

2/10

Poor

04 Jan 2019

Soraya

Worst place I ever stayed. Cold water. No air condition and could not find service
Dirty and bad

Friends

6/10

Pleasant

31 Aug 2018

Chris

Very happy with my week stay. Staff friendly. Good and quiet location. Be back soon...

6/10

Pleasant

11 Aug 2018

Verified traveler

It was ok wouldn’t stay there again though

The staff was nice the transportation to the different points was very accommodating but the tv was only in SpaniSh, building outback in pool area was not in the best condition. Continental breakfast was only tast an fruit but was better then the Buffett

Partner

8/10

Excellent

10 Aug 2018

Sandra

You get what you pay for but is not bad just a little more cleaning inside the rooms..the breackfast buffet is good the food is delicious and the staff is very helpfull love it I recomended for sure next visit to cancun we should be staying in the same place....

2/10

Poor

10 Aug 2018

Verified traveler

Hotel reception staff wasn't friendly; not a safe & secure property; wasn't like a hotel; tv didn't work; channels were Spanish only; breakfast sucked; didn't have telephone at all, not even one at the reception to use; ac made a lot of noise; the reception guy tried to rip us off when we were trying to call a taxi; the pictures they put on Expedia was completely different than the hotel rooms actually were; overall a terrible experience

8/10

Excellent

25 Jul 2018

Jorge

You get what you pay for. Staff was attentive and housekeepers did a great job sweeping the room. Room key didn’t work the entire 4days I was there. Front desk let me borrow a box to charge my phone since I got mine wet

2/10

Poor

07 Jul 2018

Norma

I booked and paid through Expedia. It was a dumped. I lost my money as when I arrived it wasn't what was represented in the website. I had bought the insurance but could not get my money back.

2/10

Poor

21 Apr 2018

Verified traveler

Get what you pay for.

Housekeeping would not clean or change sheets. Dirty towels were gathered and left in a pile inside the room. Received a laceration due to broken item inside the room. The laceration was infected due to the item having rust. The broken item was not replaced or fixed. Management never made contact with me in regards to the injury, it was reported to the front desk. Room had a TV but did not work. Bath tubs appears to be painted over and looks dirty. The front desk staff were friendly. Location of the hotel is in a good area.

6/10

Pleasant

11 Apr 2018

Maria

Need improuvement ,but confortable and good staff.

Beds where comfortables.The problem is the building.Looks old and has no pool.Rooms are clean and the cleaning ladies are wonderful.We stay 4 days and it was good but the building itself need more improvement.we took a 2 bedroom room kind of suite but we where desapointed of the lack of furniture.Only 1 tv in one room,no alarm Clock,no phones,no table where to eat.

10/10

Exceptional

28 Mar 2018

patrick

I had an amazing experience here. If your looking for a great place to sleep (I just stayed for 6 hours here) and not looking for the bill at the Ritz.. This is your place.

I arrived at 1am and the hotel manager actually greeted me in the middle of the street, escorted me to parking, walked me in, checked me in and personally escorted me to my room. 15/10. Seriously.

8/10

Excellent

17 Mar 2018

Charmonique

Overall it’s worth the price

The staff was very nice, everyone I met! They assisted with our bags because it does not have a elevator. Regarding the room: no sofa instead out door furniture. The bunk beds are very firm/ hard. There is only one television in the master room.
Over it is worth the price!

Family

10/10

Exceptional

13 Mar 2018

Verified traveler

Good value hotel with excellent staff and room. They offer a free shuttle service which takes you to the main beach area in the hotel zone. Staff were very friendly. Rooms were clean and well maintained. Hot water and AC. Didn’t have time for breakfast so can’t comment. Would definitely stay here again to be in the hotel zone for a cheaper price but with good facilities

8/10

Excellent

24 Feb 2018

Angel

Excellent for the price pay

Excellent for the price pay The room was newly remodeled The bed was huge and very controversial AC was nice and cold five minute walk to the Laguna which is a nice place to go fishin 20 min.wolk plaza caracol Where you where you can find restaurants nightclubs. This is a place to sleep not a place to hang out.

10/10

Exceptional

31 Jan 2018

Sam

Perfect for the price

We had a great stay here. The room was very new and clean. The wifi connection is the best we’ve experienced as the router is in the room. It’s a little bit of a walk to the main road to catch bus however the hotel offers transport service which leaves every hour on the hour. When we checked out the driver was nice enough to drop us directly to the ferry terminal. There is a great little delicatessen next door to the hotel if you’re looking for something to eat. They are open long hours. There is also a laundry next door if you need to wash clothes. All very well priced and convenient. This is a great safe place to stay if you’re coming to Cancun to experience more than just a resort. It is easy to do day trips as the hotel offers tours and the tour bus picks you up and drops you off at the hotel.

8/10

Excellent

20 Jan 2018

Luis

Good location

Service really good

Partner

4/10

Poor

05 Jan 2018

Verified traveler

the Hotel needs remodeling

great price far from the ocean and the hotel staff needs ore customer service skills.

8/10

Excellent

04 Jan 2018

michael

Worth the money

I enjoyed my stay and would definitely go back. The staff was very helpful and friendly. I liked the location because it was in a quiet neighborhood setting but close to the Hotel Zone.

The Wifi was spotty in my room but it was easy to find a strong signal nearby.

2/10

Poor

01 Jan 2018

Daniel

Avoid this hotel

All you need to know is that the toilet is in full view of the rest of the room. Unless you are alone, your companion in the room will see you doing your business. There is no door on the bathroom, and in fact no bathroom. The toilet, sink and shower are pretty much part of the whole room, and only a short, partial wall is between the toilet and the room, and is fully insufficient to block one's view of the person on the toilet. There was no hot water. The curtain on the window was insufficient to block the view of the room from the street, so security and privacy were an issue there as well. My overall rating of this hotel is that it is the worst place I've ever stayed in my life, and I have traveled a lot. The place was dated and not very clean. There is nothing of significance around the hotel in terms of amentities, and certainly none in the hotel.

2/10

Poor

09 Dec 2017

Verified traveler

Don't stay here

When we arrived at hotel I advd front desk I had a resv.the lobby was a mess,a wall had been knocked down and bricks and plaster were just laying everywhere.my sister said she didn't feel good about this place.I said let's see the room there was mold everywhere,mosquitos in the room and room not clean.she said she would show us a different room,took us to a room around the corner, where the sidewalk was broken then key wouldn't work.I told her we couldn't stay in this place in the condition it was in.she said we had not been charged spoke to the manager and he said we would not be charged, she gave us the hotel website password so I could go online and find another hotel..

4/10

Poor

17 Nov 2017

Verified traveler

Great tacos next door

Shuttle booked by hotel didn't arrive. Tacos next door are awesome ! Room is meh. Good value overall.

2/10

Poor

18 Jul 2017

Jaime

Don't Stay There

Do not stay there. The staff are rude, the rooms are too small, and the furniture was broken.

8/10

Excellent

19 May 2017

Verified traveler

Nice hotel

I've stayed there a couple of times. Nice quiet area, great rates and minutes away from the Night life.

2/10

Poor

21 Apr 2017

Verified traveler

Worst hotel ever! So dirty moldy walls smelly room

There was no blankets, just sheets that looked old. Broken shower and moldy walls

6/10

Pleasant

23 Mar 2017

jenn

Descent hotel

Descent hotel near Blvd kukulcan. Near enough To transportation that takes you to the hotel zone. Walking distance from Playa de Tortugas. Has a great deli next to it. We ate tacos almost every night there. Near is Padrinos pizza which I'd reccomend if you don't want tacos. The staff is very good. Free shuttle service is provided, just tip. Kevin was the helpful shuttle driver. Lilly was at the desk always reccomending places to go. The rooms weren't big but were clean. It's a bit run down and there is a smell but not unbearable. You get what you pay for it's not the worst neither the best, but my partner and I were more focused on being out and going on tours.

8/10

Excellent

15 Mar 2017

Verified traveler

Very nice and comfortable

Me and my boyfriend arrived on a thursday and checked out the following monday, it was a great a experience the room was confortable
It has hot water and good AC. Pillows are not that great. Good snacks on the fridge.

The staff ar late hours at night are not that friendly in comparison with the ones in the morning.

Cheap place to stay if you are looking for something less expensive nearby the hotel zone.

2/10

Poor

20 Feb 2017

Verified traveler

F*&# ME

Do you like hot showers?
Do you hate bugs all over your bed?
Do you like blankets on your bed?
Do you hate your shower and toilet sharing the same space?
Do you like TV channels in English?
Do you like the feeling of being in a secure room?
Do you like a door on the bathroom?
Do you hate your shampoo from a foil sample packet?

If you answered \"yes\" to any of these questions, this hotel is not for you! Other than the poor receptionist that is literally working the front desk for 20 hours a day, I really can't think of anything nice to say about this place.

4/10

Poor

18 Feb 2017

Tierra

Last Minute Option

If you need a place to crash overnight then this is it. Except I was charged double for my stay , and was told I would get a free shuttle to the airport but instead it was a taxi.

2/10

Poor

03 Feb 2017

Gwenaelle

Awful disgusting hotel!!!

This place is a JOKE. We had to move out of the room 3 times in 1night. Half of the hotel didn't have internet, and tv bc they didn't pay the bill!
The rooms were disgusting! The fridge and the toilet were not working.

They all laughed at us when we decided to leave. Since we booked for 5 night we had to call to get our money back!

If you want to enjoy your stay in cancun, stay away from this place!!!

Family

6/10

Pleasant

06 Jan 2017

Cagri

Cosy hotel dont expect too much

For cheap accommodation is ok but the room was full of humidity and i tried to change my room but they did not change it. You can walk to hotels and clubs zone 25 min or take a cab 5min. The staff was ok. It was high price because of the new years eve that's why i could not receive what i paid. This place worth 20 dollars per person/night, if so book if it's higher than 20 box i would not suggest to pay more.
Cheers

4/10

Poor

06 Jan 2017

Verified traveler

Hotel pictures on website are deceiving!

Family

2/10

Poor

04 Jan 2017

Lavina

the manager was not at all nice.

Partner

6/10

Pleasant

04 Aug 2016

Salomon

It was OK

Did not care for the place or the area, but the person at the front desk was very helpful and nice with us, so thank you for that.

Family

10/10

Exceptional

30 Mar 2016

Silvia

Excelente!

Excellent customer service . Great location, nice place .

Family

2/10

Poor

26 Mar 2016

Verified traveler

worst hotel ever

has barely any facilities
wifi doesn't work
no pool
rooms crappy, front door doesn't shut properly
no safe
tv didn't work
toilet didn't flush
bathroom door didn't close properly

6/10

Pleasant

23 Mar 2016

PATRICK

Not For Spring Breakers

Clean, comfortable, affordable.

6/10

Pleasant

20 Jan 2016

Verified traveler

No wifi

No wifi, bad tv, no hot water...

30% from my part

2/10

Poor

10 Jan 2016

Kimberli

Don't stay - Total rip off

It's was awful rooms do not look like pictures on line at all. People live there it does not look like a hotel. Room was not ready when we got there. I can see why, we were to have a two bedroom suite with three beds. Only had two beds with just a sheet on & no pillow cases. No curtains, wi-fi didn't work, no towels, furniture was old & falling apart plus bugs in room. I would never recommend & very disappointing to start a Mexico family vacation. Thankful it was only one night. Rip off wish I would of paid once we got there instead of online before we left. Should be removed from hotel list.

Family

2/10

Poor

03 Jan 2016

Verified traveler

Very disappointed

we book 2 bedroom apartment, but got 3 standard rooms instead. Also, all three rooms were in very bad condition with mold and outdated.