The Green Caps Hotel Cancun

10/10

Exceptional

16 Jun 2026

Diego

When I got there the staff were super helpful, and the room was super clean. All the amenities were available and super clean. Will stay here again

Self

8/10

Excellent

10 Jun 2026

Mildred Daniela

Muy bonito todo, super como pero se escucha el ruido de las cápsulas cercanas

Self

10/10

Exceptional

07 Jun 2026

Bryan Santiago

N

Self

10/10

Exceptional

20 May 2026

Karina

La verdad fue una experiencia bastante agradable, muy recomendado, es una experiencia nueva

8/10

Excellent

02 May 2026

Jean

Personnel très serviable. Lieux très propres. Mais la salle des douches est fortement climatisée

Self

10/10

Exceptional

20 Apr 2026

Lili

Very clean room. The staff are super helpful and friendly

Family_with_children

10/10

Exceptional

26 Mar 2026

Nicole

What a fun experience!
IT IS A SMALL SPACE POD!!! Not a room!!! 😂❤️

I had a shock when I arrived because I misread the details but the staff reassured me it was comfy and held my biggest bag for me.

I had to get into it like five times and everytime they were happy and friendly to get it out again for me ❤️

You get a massive locker for personal items.

I’m short enough to where I was able to keep my small suitcase and camera bag in the pod with me.

Community bathing space was clean and lovely.

Location was great

6/10

Pleasant

27 Jan 2026

victor

It was a shady stay. I would not recommended completely. Staff try to overcharge me. Some of guest were not in their right mind. Capsules for one person are very small. Electricity went out several times. Bathrooms were not flushing properly. Did not have a problem with my property but it gives chances for people to take stuff. The property needs detail work for the type of operations. Over all it was an interesting experience.

Leisure Self

10/10

Exceptional

26 Jan 2026

Christopher

This place is excellent for a solo traveler who wants to be close to the acting in Cancun. With the room, they issue you a locker with a wristband to open it’s electric lock. I stayed in the double bed capsule, which gave me enough room to store my carryon and backpack. The beds are comfortable and the staff works 24 hours a day to keep this place running smoothly with clean toilets and showers with hot water and good pressure. I stayed for 9 nights and bought many of my meals at the supermarket that’s only 100 meters away. It’s easy to get to/from the airport using an ADO bus and a city bus. Later, while staying in Playa del Carmen, went for a daytrip to Cancun and this place rented me a locker for 24 hours to hold my backpack while I played at the beach.

You won’t hear any thumping bass from the local night clubs here. And the capsules give you complete privacy. But they aren’t soundproof, so you will hear others who don’t honor the “no noise” rule in the sleeping area.

Leisure Self

10/10

Exceptional

25 Jan 2026

Jose

Great location, friendly staff and good amenities.

Leisure Self

10/10

Exceptional

22 Jan 2026

Brian

Staff was fantastic very helpful with info of area and hotel the location is perfectly located in the Center of hotel zone restaurant bars transportation are all within a few mins. Pods are comfortable and clean washrooms are clean showers are good also.overall great short stay for me .. also other travelers were friendly and respectful. I would recommend to other to give it a try…… thank you

Self

8/10

Excellent

19 Jan 2026

Tanmay

It’s good for a day / two, not for longer stays. Staff were helpful. However, parking was bit tough to find. We parked at nearby plaza overnight and had no issues. Location is awesome.

Leisure Partner

8/10

Excellent

18 Jan 2026

Verified traveler

Definitely one of my fav stays in cancun! Lovely guys in the day/afternoon & the capsules are private and literally chill. They keep it super clean. Bring a sweater cause it can get cold tho. 🙏text me anytime lmao

¡Sin duda, una de mis mejores estancias en Cancún! Los chicos que trabajan allí son encantadores, tanto por la mañana como por la tarde, y las cápsulas son privadas y súper cómodas. Lo mantienen todo impecablemente limpio. Eso sí, trae un suéter porque puede hacer frío. 🙏 Mándame un mensaje cuando quieras, jajaja.

10/10

Exceptional

17 Jan 2026

Miguel

Great place to stay for single travelers like me who just need a good place to sleep while spending the day venturing. The staff is super friendly and helpful, you get a pretty decent size locker to store your things.

The capsules are cool, clean, and very quiet. WiFi, free coffee, and super central to get anywhere in Cancun. Big super market right in front of you wanna buy anything.

Definitely recommend

Leisure Self

10/10

Exceptional

09 Jan 2026

wanda

Very polite and helpful staff. Capsule clean and plenty of sparkling white sheets and towels

Self

10/10

Exceptional

04 Jan 2026

Olive

Great place and area. I recommend 100%

Leisure Self

10/10

Exceptional

01 Jan 2026

Hoang Phuc

Great staff! Clean room and easy to use.

Amazing location in the hotel zone: next to beach, convenience stores, supermarket, restaurants and bus stops.

Leisure Self

10/10

Exceptional

31 Dec 2025

Erika

Super friendly staff. All clean. So central. Interesting experience and so cheap for Cancún. Excited to stay here

Leisure Partner

10/10

Exceptional

29 Dec 2025

Dou

Very good experience. It's worth the money！

Leisure Family

10/10

Exceptional

27 Dec 2025

Romel

The location is perfect, and the staff is always helpful and kind.

Leisure Self

10/10

Exceptional

27 Dec 2025

Jessie

The STAFF ARE AWESOME! I think the corporate management must suck because they all have to work split shifts for no real reason. But the staff and local management were great. This is a step up from a traditional hostel. Its similar to a hostel. You still hear everything through the pod, but you have privacy and a lockable space. I would go back.

Business Self

10/10

Exceptional

26 Dec 2025

Peter

Staff is very help full

10/10

Exceptional

10 Dec 2025

Maria Jose

excellent service!

Leisure Partner

10/10

Exceptional

08 Dec 2025

Joyce

Loved my stay! The staff were so lovely and it was very close to everything you need (shops, restaurants, transport) & the rooms are very quiet & very comfortable!

Leisure Self

10/10

Exceptional

28 Nov 2025

MINERVA

10/10

Leisure Family

10/10

Exceptional

25 Nov 2025

Kelly

Capsules are a very unique experience. I loved my stay there. If you are tall book the double capsule. Highly recommend for affordable housing

10/10

Exceptional

05 Nov 2025

David

Staff was courteous and thoughtful.

10/10

Exceptional

29 Oct 2025

nicole

Clean, sympathy, affordable and near the beach, great restaurants and the grocery store kist across

Business_and_leisure Self

10/10

Exceptional

25 Oct 2025

Reinaldo

A great convenient place near to everything with an A plus Staff
Thanks guys

Business Self

10/10

Exceptional

23 Sep 2025

Gerardo

All good

10/10

Exceptional

20 Aug 2025

Ryan

You get better than what u paid for. Great for solo travelers. Staff was friendly and helpful. HIGHLY recommend for the solo traveler trying maintain a lower budget

Self

10/10

Exceptional

15 Jul 2025

Valerian

Exceptionally clean hotel, interesting and located in a \"good\" area (fun, safe, close to good restaurants and stores).
Overall, a very good and pleasant experience.

10/10

Exceptional

08 Jul 2025

Jacob

The property really clean, The staff was so humble and polite. Surely would recommend to all solo traveller.

Leisure Self

10/10

Exceptional

22 Jun 2025

Verified traveler

Layover stay

The capsule hotel was an interesting experience. Despite the cheap price, it was well maintained. They were actively cleaning when I was there. The staff was very friendly and ready to assist your needs. The capsule was cozy and well insulated from noise. The hotel gives you a large storage locker to store your things. I was able to store a carry-on suitcase and a travel backpack, with some space to spare. You also get a key card for your capsule so it is safe to leave things in your capsule. The bathroom is well maintained and was cleaner than what I was expecting.

The hotel is located in the hotel zone. You can go from the airport directly to the hotel by directly taking a ADO bus and a 2 minute walk. The hotel is also close to the public access points of the many beaches. Since its located in a plaza, it is near many shops and restaurants. It felt really safe.

The hotel is worth a stay if you want something of good quality at a cheap price and convenience.

Self

10/10

Exceptional

30 May 2025

Oleksandra

As good as capsule hotel can get. Very clean, staff is friendly and helpful, although only one guy speaks english. Close to the beach and quiet at night so i got a good sleep.

Leisure Self

10/10

Exceptional

10 May 2025

Brenda

En un principio estaba esceptica de que tan comoda seria una capsula, pero la verdad como tenia el dia lleno de actividades solo la use para dormir y descansar. El baño es compartido sin embargo tiene suficientes duchas y sanitarios privados para todos, aparte cuando yo llegue tuve el baño literalmente para mi sola porque no habia nadie mas, lo cual me parecio extraño pero los host siempre fueron amables y muy atentos. Me ofrecieron desayuno y yo nisiquiera sabia wue se i cluia pero como dije tenia el dia lleno de actividades y no lo pude aprovechar. La capsula es muy espaciosa (yo reserve la queen) y la tele tiene roku y A/C el cual funcionaba perfecto. El ultimo dia escuche que un huesped mas llego y se escuchaba toda la conversacion lo cual me hace entender porque hay letreros en todos lados de guardar silencio una vez dentro de la capsula, incluso te piden ver tv con audifonos. Lo unico que me parecio inseguro es que la capsula solo se cierra pero no con llave lo cual significa que cualquiera puede llegar y abrirla, por eso asumo que tenes lockers para guardar tus cosas pero yo no sabia ni como abrirla al principio. Me hubiera gustado que el primer dia que llegue me explicaran eso las funcionalidades de la capsula, como modificar el color de las luces ( te la dejan en azul al llegar pero la podes cambiar a cualquier otro color) y puyando botones descubri que habia luz blanca, A/c, etc. En resumen me gusto pero no lo recomiendo por una visita muy extendida.

Leisure Self

2/10

Poor

10 Mar 2025

Mei

The hotel was closed and under renovation. No heads up. We showed up and it was closed.

2/10

Poor

10 Mar 2025

Sarah

This property is closed due to electrical issues! I arrive from my reservation and was met with a big sign on the door and everything locked. I then found myself homeless and scrambling for a place to stay since no notice was given to me that this place had been closed. And it apparently had been closed weeks before!!!!

2/10

Poor

06 Mar 2025

Carlos

Arrived to Cancún late night and got the surprise it was closed.

Leisure Partner

2/10

Poor

02 Mar 2025

Albert

I came in late afternoon and to my surprise the property is closed, no one is there and so we didn’t have a place to stay

8/10

Excellent

02 Nov 2024

Ace

Capsules great, bathrooms not so much

The capsules are great although a little worse for wear. As other mentioned the bathroom system is primitive and outdated, it felt very dirty and I avoided taking showers at the hostel.

Self

10/10

Exceptional

10 May 2024

Carlos

Best people would go again

Business_and_leisure Partner

10/10

Exceptional

27 Mar 2024

Alejandro

Green Caps Cancún Hospedaje

This is a Capsule Hotel: very clean, nice capsules, slept like a rock, help full staff, delicious waffles…

Self

8/10

Excellent

11 Mar 2024

Mauro Luis

Was my first time in a capsulate was a nice experience but is too small for my

Partner

10/10

Exceptional

06 Mar 2024

Carlos De

Great location , price very affordable , I only did one night for the experience but fully recommended

Leisure Family

10/10

Exceptional

06 Mar 2024

Andres

Good staff

Business_and_leisure Partner

6/10

Pleasant

23 Feb 2024

Wade

The bed was comfortable, I felt my luggage was safe in the locker. The person at the front desk (Vanessa) was very nice, and gave me many suggestions. I had an odd interaction with Alex, in the bathroom. He asked me if I could reach his loofah and he walked up very close behind me naked. I later found out that he was the manager. This was uncomforting for me the rest of the stay. The pods were not very quiet either, when people came in and out of the sliding glass door it made a lot of noise.

Leisure

10/10

Exceptional

12 Feb 2024

Jose

The service was very good the location great specially for the weekend and i think it's a great option for a single person that's is not trying to stay many day's

10/10

Exceptional

09 Feb 2024

Veronica

Great location, clean and wonderful service!

10/10

Exceptional

03 Feb 2024

Yolanda

Wow what an amazing experience staying here! The capsule was so cool and futuristic. It was very clean, comfortable, and quiet. The cost for this experience was so cheap and worth it! I would highly recommend this for anyone wanting a cool low cost experience in the heart of the city. The staff was very helpful especially the young lady at the counter. She even helped me secure an Uber to the airport and went above and beyond to make this a wonderful stay. She was sweet, kind and very attentive. Excellent experience all around!

Business_and_leisure Self

2/10

Poor

24 Jan 2024

Nathaniel

The property was fine. The booking was terrible. There was no reservation for us and we had to pay twice.

Leisure Family

10/10

Exceptional

06 Jan 2024

Nikita

Nice

10/10

Exceptional

01 Jan 2024

Maria

Superb customer service

Vanessa and the daytime manager/check in gentleman (I don't recall his name)were very professional, educated, and helpful. Outstanding customer service. I thought they were the owners. I wish them success in their personal and professional ventures.

Self

10/10

Exceptional

01 Jan 2024

Shayan

Amazing hospitality and very caring Employees.

Thanks mainly to Alex, helped me and my friends with everything, almost as if we were family.

Leisure Friends

10/10

Exceptional

26 Jun 2026

Marco

La atención de todo el personal, 13 días de excelentes, todos los servicios a la mano, muy recomendable.

6/10

Pleasant

10 Jun 2026

Juan Domingo

Me atendieron bien, el lugar está céntrico

Friends

10/10

Exceptional

30 May 2026

wendy

excelente lugar para hospedarte, barato, muy comodo.

Self

8/10

Excellent

20 May 2026

Lizette

Todo muy para pasar la noche una opción económica y limpia lo único que le veo pero ,es que el clima de la capsula bajo y si te acaloras aveces

10/10

Exceptional

20 May 2026

VAN

Excelente escolha para viver novas experiências. Atendimento familiar e agradabilíssimo! Mesmo viajando sozinho talvez seja interessante reservar cápsulas de casal, são bem mais espaçosas

Self

10/10

Exceptional

13 May 2026

Yatziri Arely

Todo estaba muy bien y muy limpio, el personal fue muy amable, incluso nos prestaron paraguas para ir a la playa

Partner

10/10

Exceptional

07 May 2026

Dalia

Todo estuvo perfecto.

Self

10/10

Exceptional

19 Apr 2026

Marisol

Todo muy bien. Muy práctico y económico para solo ir a dormir.
Si me gustó
Gracias

Self

10/10

Exceptional

13 Apr 2026

Elia Duchxny Maria

excelente atención y orden

Self

8/10

Excellent

11 Apr 2026

Alexander

Dormí como bebé increible lugar para una estancia corta de emergencia

8/10

Excellent

04 Apr 2026

JAVIER

El hotel me agrada, lo único que no me gustó es que la página de hoteles.com no aclara que al llegar te cobran $85.00 diarios más por lo que llaman el \"Derecho de Saneamiento\", y uno se queda con la idea de que ya se habían pagado todos los impuestos.

Self

10/10

Exceptional

16 Feb 2026

Gustavo

Todo de maravilla, el personal súper amable y gentil!! 😎✨

Leisure Self

10/10

Exceptional

03 Feb 2026

Luis

Excelente, costo - beneficio

Partner

6/10

Pleasant

01 Feb 2026

KENZA

capsule propre et fonctionnelle et personnel sympatique

10/10

Exceptional

26 Jan 2026

Timothy

The location is excellent, the capsule was clean and cozy! The staff was friendly and helpful! Thank you Green Caps

10/10

Exceptional

26 Jan 2026

Karen Lizbeth

impecable, muy amables

Leisure Self

10/10

Exceptional

24 Jan 2026

Luis

Las 3s B

Partner

10/10

Exceptional

19 Jan 2026

Ana Laura

Exelente

10/10

Exceptional

14 Jan 2026

Karina frine

El hospedaje estuvo increíble. La cápsula ofrece una amplia sensaciónd e ocmodidad porque es muy higiénica y el manejo de luces hace que uno descanse muy bien. El personal es muy amable y brindan un excelente servicio.

Leisure Self

8/10

Excellent

09 Jan 2026

Araceli

Esta cerca de todo en la zona Hotelera, todo bien durante nuestra estancia

Leisure Friends

8/10

Excellent

08 Jan 2026

Eric

Tres bien agreable decouverte

Leisure Family