Name: NYX Cancun
Address: Blvd. Kukulcan Km 11.5 Zona Hotelera, Cancun, 77500, MX

NYX Cancun

Cancun (and vicinity) · Mexico

Blvd. Kukulcan Km 11.5 Zona HoteleraView location

100 reviews shown

8/10

Excellent

21 Jul 2026

Lacey

The hotel was nice! Clean, didn’t see any bugs or other creepy crawly things like I usually expect, which was great! Lagoon view and balcony were a nice upgrade and the banner, bottle of champagne and towel swan were a kind gesture to celebrate our anniversary! The staff all take pride in their work and do a great job. The all inclusive food was actually pretty good and the drinks flowed. It was a great experience. The only thing we didn’t love was the Vacation Beach Club “non-timeshare” timeshare-like harassment. We were on the beach living it up and the “concierge” came to schedule a meeting, not what we expected. But the rest of the trip was great.

Partner

8/10

Excellent

20 Jul 2026

Marjorie

This is a great resort if you are looking for more low key. There are not a lot of amenities here. There are 2-3 restaurants for dinner and a buffet. There is 1 restaurant for lunch and an hot dog cart. 1 infinity pool that doesn’t get overcrowded really. 2 small hot tubs. This place is enough, if you plan to go out and on some excursions. The price is great. All the food is great here and clean, even tho it may be high in calories (you can swim off) it is clean food with no preservatives. You can grab a bus to go down the road to shop and eat for 12 pesos or $1. There is a lot to do like go to Isle de Mujeres (Island of Women) snorkel on the way in the clear beautiful Caribbean Sea.
People are friendly and our concierge Violeta. She’s the best! The only issue is this time of year is algae season and it’s the super hot season too, in the summer. I love Cancun. This is also a great place if you’re on a budget. Makes exploring more affordable. I’ll definitely be going back to Cancun!

Family_with_children

10/10

Exceptional

20 Jul 2026

Vantasia

I really love everything about this place

8/10

Excellent

19 Jul 2026

Kevin

It was a very different experience than when we stayed 2 years ago. Our stay was overall enjoyable but the food at the dinners was….less than impressive. I really wish they posted what the theme nights would be. And also wish that it wasn’t buffet style. The beach cabanas were nice and the staff were decently friendly. No one really went above and beyond for anything, but that’s ok I guess. We probably won’t be back though purely because of the food.

Partner

8/10

Excellent

19 Jul 2026

Shelly

Very kind and helpful staff.

Partner

8/10

Excellent

19 Jul 2026

Andre

6/10

Pleasant

19 Jul 2026

Remilekun Oritsegbubemi

Got stuck in the elevator which was scary. But all in all good breakfast options.

Family

10/10

Exceptional

19 Jul 2026

Jennyffer

Enjoyed our stay

Partner

10/10

Exceptional

18 Jul 2026

Nicholas

The entire staff was very generous and helpful. They did it all from taking your bags, to seating at dinner, and keeping the pool area entertaining and lively. Beach front was clean everyday and the area was perfect

Partner

10/10

Exceptional

18 Jul 2026

Leslie Ann

Our stay at Hotel NYX Cancun exceeded our expectations! We were celebrating our delayed honeymoon along with our birthdays, and the hotel made us feel so special by surprising us with a complimentary bottle of wine and chocolates in our room. It was such a thoughtful gesture that made our celebration even more memorable.

The location is perfect, with a beautiful beach right outside and La Isla Shopping Village just a short walk away. Our room was clean, comfortable, and had an amazing view.

What truly made our stay exceptional was the staff. Every team member we encountered was incredibly friendly, welcoming, and genuinely helpful. They always greeted us with a smile and went above and beyond to make sure we had everything we needed, making us feel at home from the moment we arrived.

The food was delicious, especially breakfast, and we loved spending our days relaxing by the pool and enjoying the crystal-clear Caribbean waters.

Thank you, Hotel NYX Cancun, for making our first honeymoon—after postponing it for several years—so unforgettable. Your kindness and hospitality made our celebration even more special. We can’t wait to come back and will gladly recommend your hotel to our family and friends!

Partner

2/10

Poor

17 Jul 2026

Kristin

Place is riddled with Covid, July 2026

Friends

2/10

Poor

17 Jul 2026

Maria Gredy

The window from our room was not sealed right and when it rained got all my belongings wet , I reported the hotel staff but they did not assume the responsability of this incident .

Partner

10/10

Exceptional

17 Jul 2026

Motunrayo

Clean room, beautiful beach room and courteous staff

Partner

10/10

Exceptional

15 Jul 2026

Rafael D

Umami and Chianti are can’t miss restaurant reservations. The pool was always warm and the staff was always helpful and welcoming.

Easy beach towel switch and secure staff at the entrance who take down your info and any Ubers/shuttles taking you on excursions for your safety.

Self

10/10

Exceptional

15 Jul 2026

Kathy

The reception desk (Alejandro) was awesome. Food and service was excellent. We enjoyed every meal. The only down side was this resort has lots of stairs! Our room was on the 3rd floor and no elevator. But the view was amazing! But how often do you go to your room. We left in the morning and returned at night..

Partner

10/10

Exceptional

14 Jul 2026

Hannah A

No comment

Partner

10/10

Exceptional

13 Jul 2026

Armando

I think the hotel needs a bit of a refresh regarding the décor; the furniture is old and ugly, though the cleanliness was good.

Family

8/10

Excellent

13 Jul 2026

Leiber

The furniture is old, there are issues with the bathroom drains, and at times the service from the waiters wasn't the best.

Family

10/10

Exceptional

13 Jul 2026

Rebeca

El hotel es muy lindo, buena ubicación la habitación amplia con hermosa vista, la comida deliciosa y variada, el persona excelente y en general un buen ambiente, me encantó y lo recomiendo!

Family_with_children

10/10

Exceptional

10 Jul 2026

natalie

The staff is very friendly
Room was clean
Good location
Good food variety

Partner

10/10

Exceptional

09 Jul 2026

Nelson Alexander marroquin

⭐⭐⭐⭐⭐

Our stay at NYX Cancun was absolutely amazing! From the moment we arrived, the staff made us feel welcome with their kindness, professionalism, and outstanding hospitality. Everyone went above and beyond to ensure we had a wonderful vacation.

The food was excellent, with a wide variety of delicious, fresh, and flavorful options every day. Every meal exceeded our expectations, and the service at the restaurants was exceptional.

The hotel is beautiful, very clean, and perfectly maintained. Its beachfront location offers breathtaking views and creates the perfect atmosphere for a relaxing and unforgettable getaway.

A heartfelt thank you to the entire NYX Cancun team for making our stay so special. We truly enjoyed every moment and will definitely be back. I highly recommend this hotel to anyone looking for exceptional service, outstanding food, and an unforgettable vacation experience!

Family_with_children

8/10

Excellent

08 Jul 2026

Juan Enrique Batista

The room was spacious clean and quite. The AC doesn't cool down to much. Asked to check it and they were very helpful to change our room. Still I think they might need to install better units. The staff are the best. Always wanted to help and very supportive. Want to thank Aureliano beach waiter, Juan Jose the pool bartender, waiter Karla and hostess Karla they did everything to make our stay the best experience.

Family

10/10

Exceptional

07 Jul 2026

MONICA

The Hotel has really friendly and welcoming staff. Rooms are big and beautiful, full of space and great views.

Partner

10/10

Exceptional

07 Jul 2026

Eisenhower

Mil veces volveria

Partner

6/10

Pleasant

06 Jul 2026

Mauro

The food was great. Wide variety of food for breakfast and dinner. Entertainment was great. Air conditioning in the room was excellent. There was good water pressure in the shower and water temperature was adjustable. The staff was wonderful, and the room was cleaned and made daily. However, one side of the double sink had poor drainage, the outlet for hair dryer did not work. The toilet area/room did not have a door - felt like open floor plan- no privacy. I got bit by something during the night on my stomach. Saw a roach on the floor on the last night (I killed it). The pool chairs always were taken with no one sitting on them- just towels and other material to hold them from others. The last thing I have to say applies to all Hotels on the Hotel Zone. When we are out and about, the hotel band that is attached to your wrist gives a clear indicator to the vendors where you are staying, and I find that disturbing.

10/10

Exceptional

06 Jul 2026

Mayeli

Great place to stay, staff is very nice, location was close to everything and it was very clean. Food is average BUT has a variety to choose from!

Friends

10/10

Exceptional

04 Jul 2026

Claudia

The room was chill and cool with amazing views. The staff was friendly and attentive towards us. We thoroughly enjoyed the food and alcohol. We walked to the beach several times and we enjoyed it immensely. Our stay was wonderful and a 10/10 highly recommend it.

Partner

10/10

Exceptional

04 Jul 2026

Hector Eduardo

We traveled in June 1 week everyone was very attentive. Staff was outstandingly helpful. Very clean rooms and amenities. Food was great. Loved the weekly plan of events and activities for all guests to have during their day. The Beach view as well as the Lagoon view were excellent. The location was perfect, super close to the Isla mall. They even had a pool table. All that was needed was an area for families traveling with young children, could be helpful if a playground or other room for children to have activities. I will definitely return.

Partner

8/10

Excellent

03 Jul 2026

Gloria

Good hotel but not as much stuff to do in hotel like other places. It was under construction and my room was dirty so I had to get a new room. The new and updated rooms are nice. Food was fine, and pool area was fine. No elevator just as a heads up. For price would stay again.

Friends

2/10

Poor

30 Jun 2026

Jesus Ernesto Guzman

Do not stay in the rooms facing the lagoon (sunset room). Extremely loud, the balcony doors have no proper seals and it sound like you are sleeping right next to the road and there are a lot of very loud vehicles at all times. We asked for a different room and they offered us one facing the construction next door, they claimed there was no construction as I was looking at the construction workers. Construction vehicles could be heard at 11pm too. They then offered to upgrade us to an ocean view only for an extra charge of course.
All the restaurant staff are very friendly and helpful. Shout out to Isaac, he was great.
The beach is beautiful and to not fault of the hotel the seaweed can be pretty heavy at times.
The staff selling you the timeshares or whatever packages they try to sell you and convince you to go to a two hour conference can be intense, but nothing new there. Overall just spend the extra money and go somewhere else if you want to relax. If you don't want to relax go here and sleep with the loud vehicles and construction.
Our room phone kept ringing randomly and we had to disconnect it. Noone ever talked when we answered. Creepy. and no point telling the staff...they would just offer to upgrade us for a fee of course.

6/10

Pleasant

29 Jun 2026

DANIELLE

It was a nice hotel for the most part. Food was good and service was ok. Our tipping didn’t seem to affect our service.
We wish there was coffee in the lobby at all hours and food options at every time of day. We also did not know that dinner required a particular dress code, so we were unprepared. We did not enjoy getting hounded by the guy in the lobby wanting us to go to a meeting. Also, the alcoholic drinks didn’t seem like they had much alcohol.
Make sure you go when the seaweed isn’t so bad.

Partner

8/10

Excellent

28 Jun 2026

Daniel

The stay was very nice, the all inclusive food was really good, the bars were really good. The beach and the view was really nice, we did go during sargassum season and we stood for 4 nights, only during 1 day was the sargassum pretty strong, we still got in the water though. I do have to say that the pool was really warm and I wish it was cold but besides that everything was really nice. It is only about 2 bus stops away from coco bongo, and this hotel and zone or area is a common area for transportation to excursions. The massages on the beach were great!

Partner

8/10

Excellent

24 Jun 2026

Tanya

L’hotel est très bien et grandeur parfaite pour un petit séjour relaxant. Tout est à moins de 5 minutes de marche et on adore. Les chambres sont bien et les lits confortables. La nourriture est bonne, varié et étant sans gluten nous avons pu avoir de quoi à tous les repas sans complications, même des pâtes. La plage est superbe et plusieurs chaises longues et palapas disponibles, aux dates que nous étions.

Family

4/10

Poor

24 Jun 2026

Abigail

Nice hotel but poorly run. Front desk was helpful. Especially David. Beach bartenders were friendly and attentive. The food was ok at best. Buffet food was cold and stale. We got food poisoning one night after eating at the Italian restaurant. There was construction that started halfway through our stay that was so loud you couldn’t hear the ocean on the beach. We were not alerted that construction was happening or that the beach bar and Unami would be closed. Having read reviews before coming, we double checked with the staff what days Unami would be open. We were planning to eat sushi on our last night but could not do to the construction. The beach also was covered in seaweed. The hotel did a good job of raking the sand in the morning but by 2 pm the sand was covered in seaweed which smelled terrible. I recommend looking up the hotel on Google Maps to see the amount of seaweed that washed ashore. There was even more seaweed in the water. The hotel dress code was also poorly managed. We packed based on the dress codes mentioned on the hotel website. The hotel did not mention that the buffet, deck restaurant, and lobby bar also had a dress code. We were asked to leave at the breakfast buffet for wearing workout clothes when there is no dress code on the website and other people in the restaurant were wearing workout clothes and swimsuits with shear/see through coverups. At the formal restaurants people were seated with workout clothes as well. Would not stay again.

Friends_and_family Friends

6/10

Pleasant

21 Jun 2026

Sumiya

Very limited food options. Definitely could have used some more options. Hard to find food options that someone likes. Taste is below average.

Partner

6/10

Pleasant

20 Jun 2026

Anissa

This is a budget resort, you get what you pay for. The bar is good, the pool is nice and the food is good. I came with a group of 7 people and we all got different looking rooms despite paying the same price roughly. some rooms are in another building with long walks up many flights of stairs and other rooms come with elevator access. We were placed right in the view of construction workers which made us girls uncomfortable, we were offered to switch rooms but had to wait a day so we opted not to.

Sushi and Italian places had the best food and the breakfast was great with many non-pork options.

Also most menus at the restaurants have food that is included in the all inclusive package but there are other parts of a menu that require extra pay, a bit strange to me and room service is an extra fee.

Friends

6/10

Pleasant

20 Jun 2026

Troy

The staff and service was excellent perhaps the best I’ve ever experienced (10/10)
The pool and gym were way too small for such a big hotel (3/10). The food was very mediocre (6/10). The drinks at the bars were excellent (9/10).

Overall I’d say this a a 7/10 hotel , but the hardest thing to get a higher score is always the service , and they’ve got that part down, so there’s potential to improve.

Can’t for the life of me understand why they would build such a small pool and have such a small gym for the size of the hotel . It was the off season , so both would be completely packed and not even usable during the peak season

Partner

2/10

Poor

18 Jun 2026

oxana

Poor soundproofing in the rooms, loud entertainment in the lobby until 12:00 a.m., staff don't help with transporting suitcases, no elevator in building 6, old beds, poor ventilation, and a moldy smell

Family

10/10

Exceptional

18 Jun 2026

Juan Ojilvie

We didn't not have hot water, but it was nice and our room flor

Partner

4/10

Poor

18 Jun 2026

Amy

We arrived late on Sunday and went to the dining room, and my son-in-law had open toe shoes on, and we were asked to leave the dining room. He was unable to eat. The staff was not as helpful as what they had been years past at other resorts seemed as that they were bothered JJ. The bartender at the pool was fantastic. I would’ve not recommend this resort.

Family

10/10

Exceptional

17 Jun 2026

Kevin

We enjoyed our vacation. Everything and everyone was wonderful. Great beaches, great food.

Partner

10/10

Exceptional

16 Jun 2026

Anthony

Room the beach and staff

Partner

8/10

Excellent

14 Jun 2026

Kelly

The bedrooms get pretty warm during the day, but are sufficiently cool at night. The property is well maintained and the staff are wonderful! The beach is wonderful for laying out and tanning!

Family

10/10

Exceptional

13 Jun 2026

Kevin

Great staff. Great food. It was easy to get chairs on the beach.

Partner

2/10

Poor

13 Jun 2026

rosa maria

Staff from other travel agency who have their office inside the hotel by the lobby bothered us every single day promoting their membership. Hotel staff were rude and lied to us

10/10

Exceptional

07 Jun 2026

Shaun

Very good food. Love the beachside restaurant. Great beach lots of space and room. Nice staff. Clean with lots of upgrades to the property.
Good location. Stayed here about 4 times and it keeps getting better.
Nice pool area too.

Self

10/10

Exceptional

07 Jun 2026

Fedaa Khaled

The friendliest people you’ll meet.

Family_with_children

10/10

Exceptional

02 Jun 2026

Clara

Super nice staff. Activities they had were great as well. We had the sunset suite view and it was beautiful to see the lagoon and city life. Food was great as well!! No complaints. Will definitely come back to this boutique hotel!

Partner

10/10

Exceptional

02 Jun 2026

Kendall

First time in Cancun at NYX. It was an amazing hotel with 4 restaurants to choose from. We had all inclusive and it was so nice ha ing to not worry about prices. The staff was so nice and helpful. Our room had a great ocean view. Would definitely go back!

Partner

10/10

Exceptional

31 May 2026

Rafael

The room was clean, the staff was great

Partner

8/10

Excellent

31 May 2026

Sandra

Overall, this is a beautiful resort with great amenities, delicious food, and a friendly attentive staff. The grounds were well maintained, and there were plenty of activity and facilities to enjoy during the stay. The dining options were excellent, and every staff member we encountered was welcoming and helpful.
Unfortunately, our room experience was disappointing. We specifically reserved a room with two beds, but upon arrival we were informed the Delux rooms only have a king size bed. When we entered the room the bed was actually queen size rather than the king size we were told to expect. We were informed the resort was fully booked due to a wedding that was going to take place. In addition, the air conditioning was not properly working, making the room a little uncomfortable.

While the resort itself has many positive qualities and the staff did their best to assist, the issues with the room accommodations took away from what otherwise could have been an excellent stay.

Friends

10/10

Exceptional

30 May 2026

Jovannie Antonio

Amazing hotel to stay at

Partner

6/10

Pleasant

28 May 2026

Miranda Lee

Food is good. Staff service is good.
Beach would have been nicer if they would clean the seaweed off more frequently

Family_with_children

10/10

Exceptional

28 May 2026

Luis

Las instalaciones estaban muy bien, los restaurantes , la comida fueron muy buenos. La localización espectacular, la playa, el servicio , los empleados se merecen cinco estrellas. Vale la pena volver

Partner

8/10

Excellent

27 May 2026

Senorina Castro

Great boutique hotel, amazing food. The place itself is okay, can use some renovations but it’s an amazing place

Partner

6/10

Pleasant

27 May 2026

Angel

The Deluxe room was out dated the head boards on the beds had stains and seemed dirty the restroom was awful not happy with my stay at NYX I would never stay there again

Partner

10/10

Exceptional

26 May 2026

Latasha

My absolute favorite place to stay! The staff are truly amazing friendly, attentive, and always going the extra mile.

Self

10/10

Exceptional

26 May 2026

Mary

The staff was beyond incredible I had a disabled friend who I thought would be able to handle the ramp with her walker but found out she was not the staff helped her every time she needed to move from the room to a restaurant and they were incredible I would recommend this resort to anyone who is frightful of taking someone who is disabled. Miguel Umberto and the other staff at the front door were my saviors I cannot say enough about them the restaurants went beyond trying to help us everyone there was so courteous and helpful I love this place

Friends

8/10

Excellent

25 May 2026

Henry

Nice room with lovely staff, food on the deck restaurant and at breakfast were great, dinner could have been a little better
Large pool, great beach location

Partner

10/10

Exceptional

23 May 2026

Edward

Small resort that proves personalized service. Food ia fresh and not mass proudced. The entertainment is just right. Good activities...wine tasting, mixology classes definitely a hightlight.

Partner

10/10

Exceptional

20 May 2026

Diana

Wonderful all inclusive property. The food was amazing and the staff went above and beyond.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Arta

Rooms were clean and good size, staff were extremely attentive, helpful and kind. Very cozy amenities, close to the beach.

The one thing I wish it was communicated is the need for closed-toe shoes for men entering any dining areas in the hotel.

Friends

10/10

Exceptional

15 May 2026

Vlora

Everything was good ,beach was very good small hotel / property very clean staff was very good helpful ,Josee beach server was excellent always ready to help , very good experience wonderful vacation !

Family

10/10

Exceptional

15 May 2026

Machelle

The entertainment team was amazing and really made the trip fun and memorable. The food was average overall, but the sushi bar was definitely my favorite. The beach was beautiful and very enjoyable. One thing that could be improved is the pool seating, chairs were usually all taken by 8 a.m. each day. Our son and fiancée had a room facing the street, and it was pretty loud with traffic, honking and noise from nearby construction. Thankfully, our beach-facing room was much quieter and had a great view. The location was excellent, and overall we would definitely recommend staying here!

Family

8/10

Excellent

13 May 2026

Lorena Christina

The hotel was very clean and well kept. I did however miss the show that some of the other hotel’s have. The room was very dark with a small window facing the elevator. They had better rooms and could upgrade you but you would have to pay another $400us so no thanks.

Family_with_children

2/10

Poor

13 May 2026

Robert

I would not stay there again if the hotel offered a week for two and airfare. The room was awful: next to noisy utility rooms (pipes pinging) and cleaning staff staging point - show up around 6:30. Air conditioner sounded like unbalance washing machine. No sound proofing. Evening activities at lobby bar very loud. Hear people partying in the early morning hours. High pressure sales on a travel club ($499/yr.) Don't do it.

Partner

8/10

Excellent

10 May 2026

Virginia GABOY

Stayed for 6 nights. Very good location, staff, cleanliness, food were all great! Happy guests here.

Partner

8/10

Excellent

07 May 2026

Kenneth Richard Macho

We had a great week here.

Friends

10/10

Exceptional

06 May 2026

Loreine

Had the best vacation at Nyx hotel ✨ food is great especially the fine dining ❤️

Self

6/10

Pleasant

06 May 2026

Jaime

Mal servisio y pocas opsiones en la comida

Partner

10/10

Exceptional

06 May 2026

Tammy

The staff was fantastic, especially the entertainment team...Stephanie, Jordan & Francesco. We requested our ocean view master suite in a building with an elevator-which we did get. The food was absolutely fantastic...Chianti was really good as well. For the price we paid, it was a fantastic resort and would stay here again. The bus stop was right by the resort for both NB & SB which was very convenient.

The ONLY thing we hated was the high pressure to attend a 90 min sales pitch during our check.in process...not a fan.

Partner

8/10

Excellent

05 May 2026

Manuel

Upon arriving, a welcoming staff greeted us and got us into our room even though we were a bit early. Rooms were modern and clean. The fridge was stocked daily with refreshments making our time there even more comfortable. The breakfast and dinner buffets are worth it. The dinner menu changed each day offering a new selection of tasty bites. During our stay, on different nights, a mariachi band and a saxophone player performed live in the dining room. Maintenance responded quickly to issues we had regarding our bathroom, tv remote, and door lock. We could have stayed at the beach all day. It was just a few steps away from the resort. Truly a wonderful getaway if you’re looking for a boutique resort with everything you need in one place

Partner

8/10

Excellent

05 May 2026

Art

Very nice and helpful staff and good food

Partner

10/10

Exceptional

05 May 2026

Tracy

Wonderful stay at hotel NYX for the third time! We love the pool and beach property along with the amazing staff that we have come to know and love!

Friends

10/10

Exceptional

05 May 2026

Dariusz Jerzy

Everything was great, but the hotel needs some renovation.

2/10

Poor

04 May 2026

Brittany

THE GOOD: the beach is beautiful, the location is good, the drinks are wonderful. The staff is mostly kind and helpful.

THE BAD: The food is terrible, very bland or cheap. They have 3 restaurants. No walk-up buffet, you MUST wear closed-toed shoes and shirts with sleeves at ALL FOOD LOCATIONS. You have to wait to be seated despite there being open tables. 3/4 of the staff do not speak English, so any questions you have to wait for two specific managers who do. My brother had to switch rooms 3 times because they reeked of mold. My standard room was almost double the size of a deluxe room. Balconies ranged from decent to 4inches wide. The walls and glass doors are sounds bouncing, you can hear EVERYTHING, including the nightlife inside and all street noise. The resort has excursion options inside the lobby, BUT CLAIM TO HAVE NO CONNECTION TO THEM. If anything happens financially, security wise, or transportation they CANNOT AND WILL NOT HELP YOU. My friend got stuck on an excursion and had to take an hour-long taxi at midnight to get home.

Overall, I will never be coming back to Hotel NYX, and I STRONGLY suggest you don't stay here.

Family_with_children

10/10

Exceptional

30 Apr 2026

Maxim

Property was very clean. Staff was amazing, always smiling. The only minor issue was booking the Umami (teppanyaki) we were there for 7 nights and only got a reservation for the last night. In order to get this reservation we had to set an alarm for midnight to book. The frustrating part of the reservation was the restaurant was empty and we were 4 people at the table which means there was plenty of room/availability for other guests who were for sure trying to get a reservation. The buffet was always awesome with every night being a new theme. I personally don’t do night life so this wasn’t an issue but there is very minimal entertainment for those who enjoy the nightlife/shows. If you just want to lounge at the pool this is not the place unless you are up very early, this was a non issue as I spend my days at the beach. Servers all day at the beach for drinks and food. Over all if you are looking for a small, everything at your fingertips resort this is the place. I enjoyed my stay at this small hotel compared to huge resorts where getting places takes a half hour. Perfect little resort

Friends

10/10

Exceptional

25 Apr 2026

Jessica De

The staff was very kind and the food is good!

Family_with_children

10/10

Exceptional

24 Apr 2026

Nancy

Amazing and definitely recommended

Partner

10/10

Exceptional

21 Apr 2026

Peter

Servers are great! I enjoyed the daily activities.

Friends

10/10

Exceptional

19 Apr 2026

Alla

It was our first time in Mexico and we absolutely loved the hotel and territory. Staff was friendly and helpful. Beach was clean, every day hotel staff was cleaning it.

Partner

10/10

Exceptional

18 Apr 2026

John Vincent

Beautiful place, staff is amazing. Already planning to return.

Partner

10/10

Exceptional

18 Apr 2026

Raul Lopez

The staff were very accommodating. When we requested a room change because the AC in our first room was noisy. We were given an even better room.

Friends

10/10

Exceptional

15 Apr 2026

Natalie Alyssa

clean room, best service, staff are amazing and sweet , the bar was so clean and drinks were amazing, 10/10 experience, I would go back again!!

Partner

10/10

Exceptional

14 Apr 2026

mahnaz

We had a great stay at NYX Hotel Cancun. The location is perfect, right on a beautiful beach with amazing ocean views. The room was clean and comfortable, and housekeeping did a great job every day. The staff were friendly and helpful, always with a smile.

The pool and beach area were very nice and relaxing, and the bar was well-stocked with good drinks. Breakfast had a good variety and everything was fresh.

Overall, great value for the price. We would definitely come back!

Partner

10/10

Exceptional

14 Apr 2026

Victor

Todo estuvo perfecto, mi esposa y yo disfrutamos nuestra luna de miel aquí y hasta nos celebraron con champán en la habitación como detalle del hotel. Recomendadisimo para parejas y celebraciones íntimas. 10/10.

Partner

8/10

Excellent

13 Apr 2026

Cristina

Reception was okay. Can't check in early as there was no available room. Can't check out late as they said they were full.

Food - excellent. Their buffet breakfast and dinner have lots of choices. They also add or change some of the choices daily. The Deck lunch restaurant was a bit small and you have to wait for your order, they sometimes forget the 2nd orders of drinks. It happened twice to us. The chianti restaurant has great food too and excellent service. The japanese restaurant, we tried the reservation and they will cook the food in front of you, the food were salty. I should have gone to the italian or the regular dinner buffet.

Room was being cleaned everyday unless you don't want to. Good size room.

The Negative are those people on the lobby that asks you and saying they were giving gifts for guest. They would like you to get their membership in return of you listening to their 90 minutes pitch. Some of them not telling the truth right away and would just inform you that they would like you to have great experience. I googled & found out it's just selling strategy to exclusive membership. We do not want to waste our vacation time with this so we cancelled. It's annoying that they were at the front and you see them everyday. It is not right to waste people's vacation time. Might as well ask those guest that are waitibg and expalin clearly what they were offering instead of booking another morning time.

Overall this is a great hotel with great foods and staff.

Partner

6/10

Pleasant

12 Apr 2026

Jesus

Low light in public bathrooms you have to pay for playing pool in lobby ,one pool only ,two bars only was only allowed to eat in buffet since I only stayed two days which for the amount I paid I didn’t agree

Family_with_children

10/10

Exceptional

12 Apr 2026

Jessica

Beautiful resort, clean all around, beautiful beach, sweaweed cleaned, good food, great drinks

Family

10/10

Exceptional

11 Apr 2026

Debra

Deluxe room with an amazing beach view

10/10

Exceptional

11 Apr 2026

Melanie

This was such great boutique hotel in a prime location on the beach. The best food I have ever eaten at an all inclusive. Right on a pristine, swimmable beach. 10/10

10/10

Exceptional

10 Apr 2026

Christy Jan

Loved the property and the staff were great. Would definitely go back. Loved that the resort is smaller and more intimate.

Family

6/10

Pleasant

10 Apr 2026

Bradley

The buffet food was never hot unless you needed something fresh off the grill like eggs for breakfast. Our room and the outside area surrounding it had a sewer smell most days. The lunch restaurant always asked about my wife’s food allergies but never once did anything about it and several days she got sick from suspected cross contamination. The pool was really nice and the bars were really well run. Bartenders were very attentive.

Family

10/10

Exceptional

09 Apr 2026

Robert

Was our second stay at the NYX Cancun. It is a smaller resort but, has everything needed for a great holiday. Staff is friendly and attentive. Jordan provided exceptional service and entertainment with games and pool activities. The morning yoga sessions with the sound of waves started a beautiful day. Best part of the NYX is the food. We have been to numerous resorts and cruises and the food at NYX is on the higher end even beating out more expensive competitors. We will be back for sure.

10/10

Exceptional

08 Apr 2026

Irma Concepcion

Amazing staff, great food

Friends

10/10

Exceptional

08 Apr 2026

Mia

staff was so nice and kind they go above and beyond our housekeeping guy abel alvarez is the best if you can ask for a housekeeping person to ask for him he went above and beyond and organized our stuff for us that was just around the room such a shoesand he always brought us fresh towels every day and even mopped for us. Breakfast was delicious and dinner was average the Italian restaurant downstairs was OK but umami restaurant was excellent. our room was very nice and very clean. Hotel has daily activities whether it’s during the day or at night such as karaoke, and they also have fitness activities during the day like boxing and yoga. and I would say this is a good resort to stay at if you’re getting picked up by shuttles to go and do activities because you’ll get picked up first and dropped off first too.

Partner

2/10

Poor

08 Apr 2026

Chung Lim

No hotel shuttle. The show room
Is too small. Scam in-house spa. Staff is rude and my master suite (beach view) room has no windows. The only thing I like is the Japanese food but only once per 3 nights.

Partner

10/10

Exceptional

08 Apr 2026

Xander

Everything about our stay was awesome. The staff were friendly and great, and the hotel is also located close to a mall.

Partner

4/10

Poor

06 Apr 2026

Semily Kayun

Clean room but very dated and the food was not that good to us. We ended up leaving a day early because we hated the food.

Partner

8/10

Excellent

05 Apr 2026

Frank

Beachfront was amazing and the palapas . The food options were good. The pool is small, so arrive really early to get your spot. The hotel renovating next door made our section really noisy. I understand the work has to be done, waking up and hearing it at 1:30am was a downside.