Name: Riu Cancun - Adults Only - All Inclusive
Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun, 77500, MX

10/10

Exceptional

19 Jul 2026

Sheriff Olalekan

Had a great timeeeee

Partner

10/10

Exceptional

19 Jul 2026

Basil

It was great experience for me and I will go back there for sure.

Friends

8/10

Excellent

18 Jul 2026

Richard

Front desk staff not very polite, pool closes to early.

Partner

10/10

Exceptional

18 Jul 2026

Maria

Great service

Partner

10/10

Exceptional

18 Jul 2026

Alondra

I will be back for sure. Amazing stay!!

Self

6/10

Pleasant

18 Jul 2026

Shinita

The employees were super nice. Food choices were just OK.

Partner

10/10

Exceptional

17 Jul 2026

Devin

Wife and I brought our son there as a graduation gift and from the we arrived nothing but great service and food not a dull moment definitely will be coming back soon.

Partner

10/10

Exceptional

17 Jul 2026

Paige

Absolutely LOVED this hotel and the atmosphere. If you are here for a good time, this is definitely the place to be! Staff were great, super nice, helpful, and the cleaning was constant! The one and only thing I would change is the rooms. They could definitely use an upgrade. The dresser drawers had a mildew smell, and we selected a water front view but we ended up quite far back from the water with more of a roof view. But I would still return in hopes for better luck with the rooms.

Friends

10/10

Exceptional

16 Jul 2026

Darren Grant

The staff were wonderful helpful kind always have a smile for you
The food I’m not big on the buffet and didn’t try it for a few days and ate at the other restaurants and they were all good I didn’t get a chance to eat at the Asian restaurant because I couldn’t find it
It’s by the convenience store in the lobby back to the buffet it was really good I ate at the buffet every day and always found something good that I like and no waiting just in eat and done loved it
The pools were fun the staff had games and entertainment every day
the beach 🏖️ was nice there was some seaweed but you could easily still swim not a huge deal
I had a late flight and I was able to get a late check out @ 5 this made such a huge difference for me and I couldn’t have been more thankful for them to accommodate me It saved me from sitting in the lobby for 5 or 6 hours and would have made me beyond miserable so thank you for your service and your support you guy’s made my holiday special thank you very much

Self

8/10

Excellent

16 Jul 2026

Connie

The service it’s always spectacular , food delicious very friendly service.But I have to say room was dirty , the bathroom with yellow stains around the toilet and the shower too .I ask to be gave the regular clean and they mopped with the same crumbs I had left on the floor .Pillows smelled as well,I love Riu but sometimes we have to say it !!

Self

10/10

Exceptional

16 Jul 2026

valerie

The only thing I did not like was the fact that the entertainment was in Spanish, there was no American entertainment or English entertainment I should say could have more of that.

Partner

10/10

Exceptional

16 Jul 2026

Lisa

Love the property Just wished they had more food choices but everything else was great!

Friends

10/10

Exceptional

15 Jul 2026

Sergio F

perfect

Partner

6/10

Pleasant

15 Jul 2026

Edith

on saturday and Sunday it was not clean around the pool areas BUT monday seemed to have staff and maintenance was good

Family

10/10

Exceptional

14 Jul 2026

Verified traveler

Friendly staff.

Family

6/10

Pleasant

14 Jul 2026

Hema

This is a great hotel in terms of location on the beachfront and wonderfully helpful staff. However, there is loud entertainment and music from 11am to 11pm making it difficult to have a peaceful time. Very much a party hotel if that’s what you are wanting. Two of the restaurants had absolutely no AC and so it was very uncomfortably warm at night whilst dining.

Family

10/10

Exceptional

14 Jul 2026

Mireya Alexandra

Very good hotel!!

Self

8/10

Excellent

14 Jul 2026

Justin Alexander

The property was great. everything was clean and in order to i wish they had more outside games though!

Partner

10/10

Exceptional

13 Jul 2026

Zaid

Yes, so you was good service is good. I like this place.Maybe I visit next time

Self

10/10

Exceptional

13 Jul 2026

Jackelin Esmeralda

Food was really good

Partner

8/10

Excellent

13 Jul 2026

Edgar Agustin

Keep up the good work 👍

Family_with_children

10/10

Exceptional

13 Jul 2026

paulo

Closest to the clubs

Family

8/10

Excellent

12 Jul 2026

Joseph

Only had one restaurant open with two nights that we stayed so that was a little disappointing they didn't have room service which were accustomed to or poolside server so we had to keep getting up out of the pool to get our drinks staff was good resort was clean just through a few things were used to that we didn't see it this Resort

Family

10/10

Exceptional

12 Jul 2026

Peter

This place is lit! If you’re young or old you will love it. They have a perfect mix between peaceful and party;). The staff was great and kind. This hotel has everything FYI. Money exchange, and car rental on site even. Very close proximity to everything. Can walk off the property and safely explore. I got a suite and was worth every penny. Ask for room 1019 you will thank me later. It had a panoramic view of the ocean. Definitely will come back.

Family

10/10

Exceptional

12 Jul 2026

Emely

Love it
Loved the 3 pools
Ocean view
Excellent location
Staff and food great
Will stay there again

Family

8/10

Excellent

12 Jul 2026

Ali

Fun staff, great atmosphere, food okay, restaurants only open Thurs-Sunday.
Clean rooms, water either HOTT or FREEZING be careful of the floors, seal may not be great on sliding doors, humidity made a slippery floor! But awesome staff. Very helpful when issues came up. RIU partys great!

Self

10/10

Exceptional

12 Jul 2026

Gilliard

Excellent

Business Family_with_children

10/10

Exceptional

11 Jul 2026

Eyouel

I enjoyed my stay. All the amenities that comes wth your stay is what I loved about the hotel. The food tasted really good with a lot of options to choose from. The vibe around the pool and beach is amazing. Riu also knows how to throw a party. I really recommend this place to anyone!

Self

10/10

Exceptional

11 Jul 2026

Kateeny Keneece

Great hotel with nice restaurants and entertainment

Self

10/10

Exceptional

11 Jul 2026

Ahmed

Good resort for taking time off, and relaxing.

Friends

2/10

Poor

11 Jul 2026

Nesad

O

6/10

Pleasant

10 Jul 2026

Jorge

The Restaurants where closed only had 2 choices the buffet with no that good food and the steak house really bad food the some of the waiters where raistist against their own nationality won’t go back to that hotel I’ve stayed next door also Rui America adults only better service better food nicer pool and beach

Family

6/10

Pleasant

10 Jul 2026

SherRhonda

This is a hotel for younger adults who like a more lively leisurely time. It can get very loud especially at night. If that’s not your scene, stay at the Hotel Riu Palace. The Riu Cancun was very gracious in allowing me to transfer to the Palace when it got a bit too loud. I greatly appreciated that. My only suggestion for improvement are to switch to a more comfortable bed and linens. I didn’t sleep very well, aside from the noise.

8/10

Excellent

10 Jul 2026

CHLOE

hotel desk staff was very nice and bell boy very helpful for arrange for taxi service. clean room but inside very old.

Family

6/10

Pleasant

10 Jul 2026

Simone

This hotel is great for partying. The rooms, especially the bathrooms, are very dated. It was very dark and icky. There was mold and the towels were old. Looked like something you'd use to clean your car. The buffet food was awful. Very few options. I have stayed at several Riu hotels in other countries, and this property in Cancun is my least favorite. The owners need to reinvest in the rooms. I was extremely disappointed and couldn't wait to check out. The amenities and grounds were the opposite; they were all well maintained, clean and modern. I don't think I will stay at this specific Riu again. I need my space away from home to feel comfortable and clean. I do not take pleasure in writing this review, but it's the truth.

Friends

6/10

Pleasant

10 Jul 2026

Anyelis Petit

I had an okay stay overall, but there were several things that really disappointed me.

The hotel itself was nice enough, and the property was well maintained. However, the biggest issue was the food.

The specialty restaurants close at 8:00 PM, which makes it almost impossible to enjoy them if you spend the day on excursions. By the time you get back, shower, and change, they're already closed. On top of that, they strictly enforce a dress code, so you can't just show up after a day at the beach. Unfortunately, I wasn't able to try any of the specialty restaurants during my entire stay because of this.

The resort advertises 24-hour food at the sports bar, but don't expect actual meals. The only options available late at night were old, pre-made ham and cheese sandwiches that looked unappetizing, and some even appeared stale. We ended up ordering Uber Eats almost every night because there simply weren't any decent food options available.

The drinks were another letdown. They tasted like they were made with very low-quality alcohol, and everyone in our group ended up with terrible hangovers despite not drinking an unusual amount.

If your plan is to stay at the resort all day, you may have a different experience. But if you're planning excursions and expect the flexibility that most all-inclusive resorts offer, be prepared to either rush back every evening or spend extra money ordering food outside the resort.

Partner

2/10

Poor

09 Jul 2026

Mirna

Didn’t like the rooms, were dirty and old and there was a sewer smell anytime we showered.

Partner

10/10

Exceptional

09 Jul 2026

Ariana

Breakfast was good.

Friends

8/10

Excellent

09 Jul 2026

Janene

Amazing stay!! Friendly staff and clean and comfortable rooms

Partner

8/10

Excellent

09 Jul 2026

Ervin

I loved everything but my key stopped working everytime I left the room ehich was frustrating and very inconvenient

Friends

2/10

Poor

08 Jul 2026

Myles

.

Partner

6/10

Pleasant

08 Jul 2026

Ramiro

I’ve been in RIU many times, at RIU CANCUN twice, usually the people and service is amazing. At this time I got disappointed with many changes that may be more from the administration, such as having a limited food right at noon time when everyone is looking for lunch, coffee stations and bars opening only after 10am, for an early bird like me it was chocking. Not activities after 9:30pm a few days a week (in the hotel site) they offer you to go somewhere else, that requires shuttle buses and other people involved (not really for having fun without concern). It would be good to have the RIU of few years ago BACK. Thank you for reading.

Self

6/10

Pleasant

08 Jul 2026

Seri

It's okay

4/10

Poor

07 Jul 2026

Silas

More on the relaxing side for a riu resort. Comparing to RIU Republica in DR which I also attended a few months ago as a 24 year old. Food was not great and seasoning was lacking. Music at the pool was disappointing but the RIU parties made up for it. If you’re looking a relaxing, less on the party side hotel, this is the spot, if not try another resort.

Self

6/10

Pleasant

07 Jul 2026

Hanna

Staff was not as helpful and serve you as well as other cancun all inclusive resorts do. Not anything like the kindness and helpfulness and “resort” feeling you get from staff at other hotels.

Food was okay. Buffett was decent. But restaurants were closed majority of the time, it was only steakhouse or Buffett a few times.

Drinks were okay.

Room was okay, the shower needs redone and the hot water only works every 5 seconds (no matter what time of day).

Front desk staff at check in, did not explain anything about the resort, just handed the key and said bye. No map, no explanation of what was offered, nothing.

Overall, it was fine. But even for a party hotel, the staff just doesn’t make anything feel special, they walk past you, don’t serve you at your chair, don’t care to be kind of helpful.

If you want a “resort” feeling, wouldn’t recommend this place, even for the price.

Check out the other local resorts first, you can get better service for same price elsewhere.

Friends

8/10

Excellent

07 Jul 2026

Angela

This was a Solo trip for me to mentally reset. I had an amazing time. From the staff, front desk, housekeeping, restaurant and Spa; I was so pleased with the service!

Self

10/10

Exceptional

07 Jul 2026

Anna Rosa

Everything was great, service and food!

Family

2/10

Poor

07 Jul 2026

Melinda

As a regular Riu customer; this has made me decide to seek new hotels/resorts…..rooms smelled of mold and sewage even after moving rooms! There was no restaurants open on the resort; there was dried blood stains on my pillow case; staff didn’t care to try and make my stay better at all! Will no longer stay at Riu Hotels

Friends

10/10

Exceptional

07 Jul 2026

Cesar

The best

10/10

Exceptional

06 Jul 2026

Jacqueline

I love it! Can wait to go back!

Partner

8/10

Excellent

06 Jul 2026

Kendrae

Overall nice stay. I would recommend better room key card due to constantly having to get it reactivated due the key card being by your cellphone devices. But nice hotel and close to everything

Self

4/10

Poor

06 Jul 2026

ana cecilia

El hotel esta en Buena zona , pero necesita Remodelacion complete .
Los asensores estan terribles, sucios Viejos , sin aire y a oscuras.
La cama que nos toco , eran dos camas juntas super incomes para una pareja, aunque Los vol homes eran super Comodos , mi Esposo y yo dormimos en camas separates.
La comida les doy un 3 de 10 , logramos it nada MAs al asiatico, muy buena Atención y la comida

10/10

Exceptional

06 Jul 2026

Heather

!

Partner

10/10

Exceptional

05 Jul 2026

Tiffany

Great oceanfront views. Room clean, breakfast was a hit, swim up bar was great

Self

10/10

Exceptional

05 Jul 2026

Pamela

Breakfast was very good at the buffet

Friends

6/10

Pleasant

05 Jul 2026

Joshua

Sheets were usually stained even after them being changed

Self

10/10

Exceptional

05 Jul 2026

Billy Aguirre

Our stay was great, the people, the environment, and the staff were amazing. We will definitely be back to RIU Cancún when the chance comes again. I wholeheartedly recommend you to stay here if you come to Cancún!!

Friends

4/10

Poor

05 Jul 2026

Karan

Room is not worth it, the pools were dirty

The food was worth it and the swim up drinks were always quick

Partner

8/10

Excellent

05 Jul 2026

Angelica

Love this resort!!! Everything was great and clean! The food was ehhhh you won’t starve but I wish they had more selection or changed it from day to day. Besides the food it wound be perfect!

Friends

10/10

Exceptional

04 Jul 2026

Kenneth

Wonderful stay, the hospitality was amazing. One note to warn folks is when it gets packed during the weekend days, the wait for the elevator may be a tad long. Other than that, the value for a RIU hotel is well worth it.

Partner

8/10

Excellent

03 Jul 2026

Patricia

The all inclusive hotel was well kept together, very convenient to shop around and catch the ferry to Isla mujeres. Only 1 thing to comment about is the loud noise that young adults would come from having too much fun at 3am, you can hear so much of the noise in the middle of the night.

Partner

8/10

Excellent

02 Jul 2026

Anaria Shani

Very nice hotel and clean but can use a few upgrades but definitely a nice all inclusive hotel overall

Partner

10/10

Exceptional

02 Jul 2026

Rosalind C

It’s my go to spot, especially when I need a solo trip. Safe and secure! The food is not good, but I survive. The ocean view makes up for the bad food. I have traveled there twice this year. Contemplating a third trip this year. I love it!

Self

2/10

Poor

02 Jul 2026

Erica

The food is horrible, the rooms are not properly sanitized or cleaned the phone was greasy so were the doors with finger prints. Front desk doesn’t answer. Room service opened my door without knocking when I was changing after having do not disturb on it.

Family

6/10

Pleasant

02 Jul 2026

Soyoung

My family stayed at the RIU Palace Pennisula last year. This year the place is being remodeled. We decided to try another RIU resorts and we chose Hotel RIU Cancun. When I arrived at the hotel before we needed to check in, my family needed to use the bathroom. I asked one staff who was on his phone on the other side of the check In counter. When I asked, he simply looked at me and said, \"I am on the phone!\" He obviously didn't care about the customers and wanted to be on his phone. I also had a few episodes about meeting unfriendly staff at the Hotel RIU Cancun after that. Even so, I also encountered very friendly and kind staff after that. However, those unfriendly and rude staff made our family feel really unwelcomed. I am there to rest, not to get stressed by the staff. I will definitely be going to other RIU resorts next time.

Family

10/10

Exceptional

01 Jul 2026

Chrystle

Wonderful all inclusive resort

Partner

8/10

Excellent

01 Jul 2026

Raquel

Had a blast! Def would go back

Friends

6/10

Pleasant

01 Jul 2026

Alexandra

Overall facility was okay. Check in was smooth, but rooms out dated. We also asked for a king bed since it was our honeymoon, but they did not accommodate. There needs to be more bartenders at the swim up/pool bars. People also just sit up there and crowd the area which makes it hard to get a drink. If they are going to allow that, they need more servers. Food was just okay. The breakfast was good, especially the omelets.

Family

10/10

Exceptional

30 Jun 2026

Tzara Amina

Location, restaurants & pools were amazing!

Partner

4/10

Poor

30 Jun 2026

Jennifer

Overall staff were great. Food was below par. Perfect for young adults wanting to party not so much if looking for anything luxury.

Friends

10/10

Exceptional

30 Jun 2026

Latonya

Hotel was nice. Room was cleaned daily. Plenty of food options

Partner

6/10

Pleasant

30 Jun 2026

Luis Angel

We had a problem with our door, our keys would stop working so we called and they said we would have to go downstairs to talk to reception. They came up and fixed it but it happened 3 more times after that and it was a hassle having to walk all the way downstairs and come on back down. Until they finally moved us to the room next door. Just not the best experience

Family

4/10

Poor

29 Jun 2026

Jhon

La verdad estuvimos muy desconcertados con la habitación para la clase de hotel las habitaciones viejas y en muy mal estado. La de nosotros no servía el A/C así pasamos dos noches eso sí la directores del hotel muy competentes y nos ayudaron a movernos a otro cuarto más sin embargo el otro cuarto el aire era casi lo mismo no tenía agua caliente y se tapaba el inodoro nosotros ya no quisimos decir nada por qué nos dio pena pero la verdad si me pareció terrible eso. También habíamos pedido que nos tuvieran la habitación decorada por nuestro aniversario y no fue hasta el 2 día que lo hicieron y eso por que nos tocó insistir.

Partner

10/10

Exceptional

29 Jun 2026

Grisell

Staff were amazing, great food, and everything was clean

Family

2/10

Poor

29 Jun 2026

Amna

This place is a joke they said party’s are at the resort that’s not true you have to leave to go the party’s also the towels you have to give them old beach towel to get new ones drinks not even good pools dirty beach was dirty water room needed to be updated so ugly I felt like was was in hood food nasty and restaurant always closed never opened I will not be going back there

Friends

10/10

Exceptional

29 Jun 2026

Wakeena

Loveddd!! Very fun & friendly staff! Fun activities! Always a variety of food and drinks available and the party don’t stop!!

Partner

2/10

Poor

29 Jun 2026

Dialof

Our experience was so disappointing that we checked in and checked out the very same day to move to another hotel. We were two couples (four adults), and we all agreed this hotel was far below our expectations.

The hotel is extremely outdated and needs a complete renovation. The photos on Expedia do not reflect its current condition. The enclosed hallways have no air conditioning and are unbearably hot. There was a strong musty smell throughout the hotel, including inside the rooms, and the floors felt damp. We even saw guests slip because of the moisture.

Our room phone didn’t work, there was no room service, the TV was extremely old, and our friends’ room had a malfunctioning key card system. Overall, the hotel felt poorly maintained and overcrowded.

I respectfully ask Expedia to update the photos and reconsider this hotel’s star rating. In my opinion, this is a 2- to 3-star hotel, not what we expected based on the listing. I hope this review helps other travelers avoid the same disappointment we experienced.

Partner

10/10

Exceptional

28 Jun 2026

sandy

Beautiful hotel with great friendly staff and great meal options!!! Riu parties at another Riu hotel with transportation available. The parties were amazing!!

Family

10/10

Exceptional

28 Jun 2026

Candice

Staff was friendly and accompanied, plenty of activities and the food was great!

Partner

8/10

Excellent

27 Jun 2026

Consuelo

Beautiful scenery and nice location, perfect for all our excursions. Staff are really nice and super helpful. Rooms could be a bit nicer but our experience there was over all great. Don’t forget to attend their events. They’re all so much fun!!

Family

10/10

Exceptional

27 Jun 2026

Eric James

I enjoyed the property and how it was spread out from the partyers and the older folks who wanna sit by the pool and relax. I didn’t enjoy that there was only a server for pool side service at like noon at the older folks pool, but the party pool was more attended too.

The staff were nice except one women at the front desk that was extremely rude to
Me and when I was locked outta my room none the less essentially called me stupid for waiting for guest services who was on break so I could get my key card renewed so that I could go back to my room.

All and all 8/10 experience and I would go back.

Partner

10/10

Exceptional

26 Jun 2026

Suheyb

FUN

Self

6/10

Pleasant

24 Jun 2026

Perla Darian

elevators have no AC, food was okay for breakfast and lunch, but not dinner. staff was very helpful.

Partner

6/10

Pleasant

24 Jun 2026

Luis

The worst part about this hotel was the elevators. I think it shouldn’t take almost 10 mins when you have 3 of them working properly. I also think that, for the amount paid for all-inclusive, the food and drinks are very poor. I will never purchase an all-inclusive at this location. I did have a great experience outside of the hotel and I will be returning to Cancun.

Friends

8/10

Excellent

23 Jun 2026

Shannon

The property was clean and kept up nicely. The swim-up bar was nice to have but only in one pool. The staff were friendly and helpful.

Friends

8/10

Excellent

23 Jun 2026

Xavier

People were nice. Staff and event crew amazing. I’ve been to multiple RIU resorts. This location is great because of where it is. You can go to all the clubs and bars: the best late is outdated compared to cabos. The staff is what would keep me coming back. Food is okay. As I said I’ve been to many of your resorts there was more
Variety . Pools were clean! Which is a plus .

Partner

2/10

Poor

23 Jun 2026

Maria Guadalupe

I rarely leave negative reviews, but this hotel was a major disappointment. I booked this property because it was advertised as a newer resort. However, upon arrival, it felt more like an older hotel that had been rebranded rather than a true resort experience. The property was outdated, poorly maintained, and did not match the expectations set by the advertising.

There was absolutely no air conditioning when we arrived in the lobby, elevator and room. The elevator itself seemed a little bit weary as it felt extremely old.

Our room had several issues. The safe did not work, the phone did not work, so I could not contact the front desk for assistance, and there was no room service available. The room was extremely humid and took a very long time to cool down, yet never felt truly comfortable. The shower was leaking water outside of the shower area instead of inside.

The biggest concern was cleanliness & guest behavior. During my stay, I witnessed a guest vomiting in the pool, and in cups and the staff only splashed water over the counter and didn’t kick anybody out of the pool to sanitize properly. Another guest was vomiting from their balcony to the balcony below. Service was rude. Restaurant service was very slow, &when we expressed concerns about our room, staff seemed uninterested and offered no solutions.
I originally booked four nights but checked out after the first night because the experience was so far below expectations. I would not stay here again.

Friends

6/10

Pleasant

22 Jun 2026

Amy

The property was clean and we were offered to change rooms due to an issue with our AC, which we appreciated. The only place to get alcoholic drinks prior to 10:00 AM is the sports bar, and you have to be clothed to go inside, so if you’re early risers, or poolside early, this isn’t very convenient. If you want coffee outside your room, you are limited to the Sports Bar and the buffet. The other two bar areas (closest to one of the 4 pools and some of the rooms) do not open until 10:00 AM. The buffet had an excellent variety for each meal and the food was good. The restaurants were decent as well. The Sports Bar unfortunately becomes the place where the 18-20 year olds hangout at night, which made it feel like it was the “kid” area on traditional hotels, at least during our stay. The pools had an adequate amount of lounge chairs as did the beach, which you don’t always find at hotels. The hotel is across from a few local food spots as well as touristy joints such as Hooters, Starbucks, etc. If you are looking for a hotel vibe close to a few things to walk and do, this is a great spot. If you’re looking for a true resort with staff serving you drinks through the day, this is not it. We booked with friends so I didn’t compare prices to other resorts, so this may have been a great bargain comparatively speaking.

Friends

6/10

Pleasant

22 Jun 2026

Evan

Staff is a little hostile kinda reminding me of school teachers at a high school you don’t feel free. Food is sub par. Drinks were good but you’re expected to tip. Pools were amazing though and people there were nice

Friends

10/10

Exceptional

22 Jun 2026

Blessy Mekyla

beautiful and well kept. all the staff from servers to the entertainment were amazing.

Friends

10/10

Exceptional

22 Jun 2026

Monica

Staff is always amazing

Friends

8/10

Excellent

21 Jun 2026

Axel

Las fiestas de riu party ocupan un estilo diferente de música porque mucha música en inglés no es divertida.

Partner

6/10

Pleasant

21 Jun 2026

Lissette

Rooms need an upgrade. Staff needs to be better trained so that everyone is on the same page with policies. Pool closes at an early time (7pm), weekdays and weekends, even for an adults only.

Partner

10/10

Exceptional

21 Jun 2026

Michael Getahun

Everything from check in to check out

Self

8/10

Excellent

20 Jun 2026

Jose Gabriel

Everything was good. I enjoyed it

Friends

2/10

Poor

19 Jun 2026

Louan

Problem with noise. People slamming doors, screaming, and yelling all throughout night. No hot water in shower. Had to move rooms after complaining for 2 nights. No upgrade or any compensation for us. Desk people not helpful after a flight cancellation. Were told hotel completely booked not one room available. We asked to help book another riu room property but were told we had to do it online. Wifi not consistent. Problem with phones. Fire alarm was going off in middle of night.
Food was not great. But restaurant staff was really good. Housekeepers and bellmen were great. However,, We will not be returning to this property.

Family

4/10

Poor

19 Jun 2026

Kinsey

Our experience was okay. The staff was wonderful however the front desk isn’t very helpful. We got placed on the 14th floor and for two nights in a row we had a group of young adults screaming as loud as they could, slamming doors, pounding on our walls and at one point we heard them talking about jumping over through our balconies to get to their friends. We presented this to the front reception and we got moved to a basic room by the elevators on floor 12. On our last day, our departing flight got cancelled and we were at risk of needing to stay another night and the only thing we were told by front desk was that they were completely full and it was our responsibility to contact another resort to pay for an extra night. I would not stay here again.

Family

10/10

Exceptional

19 Jun 2026

Brittney

All around great resort.

Friends

10/10

Exceptional

18 Jun 2026

lisa

make sure you have a translate app and walk around the property and view all amenities.