Secrets The Vine Cancun

Mexico , Cancun (and vicinity)
CANCUN, Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 +, 18 5
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100 reviews shown

8/10

Excellent

11 Jun 2026

Matthew

Good not great. The food was overall high quality, but it did get slightly old after a few breakfasts/lunches. The rooms have evidence that they once were top-of-the-line but have since fallen out of vogue. Not an unenjoyable stay, but there are far better resorts to spend your vacation at. We did have some phenomenal service at the restaurants and bars, with Pablo at the Mediterranean restaurant being a specific bright spot.

Partner

10/10

Exceptional

11 Jun 2026

Brenda

Everything!

Family

10/10

Exceptional

11 Jun 2026

Joshua

Great experience and very friendly staff. Beautiful views and great food. Would highly recommend Chichen Itza tour as well

Partner

10/10

Exceptional

11 Jun 2026

Drake

We went for a 5 day trip and had an absolutely amazing time. The staff were fantastic, the property is gorgeous. From the moment you walk into the lobby your luggage is swiftly taken by the staff so you can immediately start enjoying your vacation. They greet you with a smile and champagne and you get your first look at the awesome lobby. They have 6 different restaurants to choose from which is cool. The food all around was good. Some stuff was hit or miss but for the most part the food was good and some dishes were great. The drinks were phenomenal especially the daiquiris and blended margaritas. The beach is clean, other than the seaweed which could be cleaned more often. There are nice cabanas. The pools were perfect. Our room was great, always came back to it very clean, the room service was fast but the quality of some of the items needs to improve significantly because some stuff was great like the fettuccine Alfredo with chicken however the pizza tasted like one of those frozen personal pizzas you’d serve a child out of the microwave. Overall we had an amazing time I would rate the place an 8.5/10 the only thing that could make it better is some of the food.

Partner

10/10

Exceptional

10 Jun 2026

Regil Philip

Nice place but what really amazed me is the people who are very nice and helpful

Partner

10/10

Exceptional

10 Jun 2026

Irina

Very clean and beautiful hotel.

Friends

2/10

Poor

09 Jun 2026

Firdavs

I don’t like

10/10

Exceptional

09 Jun 2026

Devin W.

Very clean. The staff is ridiculous about helping. Stay away from the time share pitches. Food was okay. Activities are great. Drinks, pools and the beach. It’s all there.

Partner

10/10

Exceptional

08 Jun 2026

Daniel

Our stay was a week long, celebrating 26yrs of marriage and our daughter and friend's 21st birthday. The rooms were great and our time was memorable! Special thankyou to Jose, Roberto and Aisha who were our entertainment planners. They were very engaging and we truly made connections with them that we will treasure for a long time. Our pool side experience was great as well. Arturo was our main attendant around the pool and was extremely helpful on many fronts. Secrets the Vine was a great spot for our vacation and we hope to get back there again in the future.

Friends

8/10

Excellent

08 Jun 2026

Gabriela

The room was great however the service was slow and the alcohol was generic only a couple name brands. We had to pay an upgrade to get some limited premium alcohol but this upgrade was available only in certain bar areas. Jonathan in the 21st floor bar was amazing! Overall the stay was ok

Family

10/10

Exceptional

08 Jun 2026

Brian

The room was clean. The only suggestion I can make is to make sure the cleaning staff empties the water from withun the irons. Ours had collected mold which stained a shirt.

Partner

10/10

Exceptional

07 Jun 2026

Karla Gamboa

I love

8/10

Excellent

07 Jun 2026

DIANA

The resort is beautiful, and the staff, food, activities, and spa experience were all excellent. The spa, in particular, was a very relaxing and enjoyable part of our stay.

The only area that needs improvement is the air conditioning. We had to switch rooms twice because the AC in the first room was not working properly. While the second room was an improvement, the AC still did not perform as expected. We chose not to complain again because we did not want to go through another room change.

One thing to keep in mind is that the resort does not seem very flexible with early check-in. If you arrive before your room is ready, I would recommend having a change of clothes handy, such as your swimsuit and a cover-up. Although you may have to wait until 3:00 PM to access your room, you are allowed to use the resort facilities, including the pools and restaurants while you wait.

Despite the AC issues, we still had an enjoyable stay and appreciated the overall experience. With better attention to the air conditioning, this resort would be outstanding.

Partner

10/10

Exceptional

06 Jun 2026

Jabril

The view was amazing and the staff were always super friendly.

Partner

10/10

Exceptional

06 Jun 2026

Rohatoy

Excellent

10/10

Exceptional

06 Jun 2026

jose

Amazing

8/10

Excellent

05 Jun 2026

Lingzi

We had a very enjoyable stay overall and were satisfied with most aspects of the resort. The property was beautiful, the atmosphere was relaxing, and most staff members were friendly and helpful.If you're looking for a relaxing environment, quiet, gentle, adults-only hotel, I think you shouldn't hesitate.

One thing we really appreciated was the housekeeping service. The room was cleaned very frequently and efficiently — it almost felt like the staff were ready to clean as soon as we left the room, which made the stay feel very comfortable and well taken care of.

The food was also fresh, with a good variety of options across the restaurants and buffet. The overall dining experience was very pleasant. The only thing to note is that the resort building itself is not very large, so for a longer vacation, especially more than 10 days, it might feel that there are not quite as many facilities to explore.

The only small issue we experienced was that a few staff members in some dining areas had very limited English, which made communication a bit difficult at times. For example, at the buffet, some items needed to be ordered directly, but the ordering process was not very clear and sometimes relied mostly on gestures. The order sequence also felt a little disorganized, with no clear first-come, first-served process.

That said, this was only a minor and occasional issue and did not affect our overall enjoyment of the trip. We still had a great time and would consider coming back.

Partner

10/10

Exceptional

04 Jun 2026

Nora

Highly recommend this property it looks just like the photos. Will not disappoint and the food was amazing and so was the staff. 10 out of 10

Partner

6/10

Pleasant

04 Jun 2026

Jamie

Beautiful hotel in the places customers were suppose to see. Some hallways were very dirty floors. Seaweed was all over beach and nothing was being ran to try to clear it until our last day. Pool was lackluster. People were not outgoing and friendly. We were suppose to be in 20th floor. The floors started at 10, skipped 13 and went up from there. Have had much better vacations at much lower cost. The steak place snubbed us because my husband had a nice shirt and pair of shorts. They were incredibly rude. Food was mediocre all the way around except for the Italian which was incredible. Was not impressed with entertainment they had because of course it had to be loud and non relaxing. Sports bar was very slow. Our refrigerator did not work. Called 3 times and finally got a replacement, which only partially worked. No lights but drinks were colder than previous. Overall I was so excited for this trip and was lack luster. I’m sure if you wanted to shell out another couple grand, it may have been different but price was already almost over 1/3 higher than other places we have stayed and had a much better experience.

Partner

10/10

Exceptional

04 Jun 2026

Jonathan Duane

Our 7th stay. As usual the staff was great and welcoming. I felt there were significant improvements in the food with an emphasis on Bluewater Grill. It's always great to see familiar faces like Juan at the Italian restaurant. Typically the spa was a highlight but it didn't live up to previous visits. Previous visits seemed more organized in how they rotated aqua treatments, the cold shower and bucket is now gone, my massage was not relaxing. I canceled my other planned services the same day.

Partner

10/10

Exceptional

02 Jun 2026

Adriana

Excellent resort great staff and food our stay was amazing

Partner

10/10

Exceptional

02 Jun 2026

David

Great relaxing holiday. Pools were great and service top notch. Definitely recommend

Friends

10/10

Exceptional

02 Jun 2026

Helpful staffs full of hospitality, beach view is great

Partner

10/10

Exceptional

02 Jun 2026

Orlando

I would definitely recommend this place

Partner

8/10

Excellent

01 Jun 2026

Heba

The hotel was beautiful and rooms were so spacious, clean and we had an amazing view.

Family

10/10

Exceptional

01 Jun 2026

JEANNE

I like you have band and show and beautiful view.

Partner

8/10

Excellent

01 Jun 2026

Victor

Mucha limpieza y muy agusto la cama

Partner

10/10

Exceptional

01 Jun 2026

Tiffany Lashe

Best resort ever!

Partner

10/10

Exceptional

01 Jun 2026

Cody

The stag were very attentive and friendly. Food and drinks were great and there were lots of activities every day.

Friends

8/10

Excellent

31 May 2026

Mark

Very clean room

Partner

10/10

Exceptional

31 May 2026

Kareema

Fantastic resort! We will return!

Partner

8/10

Excellent

30 May 2026

Emilio

Service, food, & attention is top notch but there’s not enough restaurants for all the guests and there were long lines… sometimes we had to wait 40-75mins for a table. Resort has no reservations.

Special thank you to Gabriel, we sat with him at the italian & asian restaurant. He really made us have a good experience.

Views from the rooms are everything. Both the lagoon & beach are breathtaking. We booked a preferred room but to be honest its not worth it. We didn't really feel any of the “VIP” experience. Yes it has access to higher floors & an infinity pool but it was way too small and the vibe was way better at the regular pools.

Entertainment at this resort is lacking. At least compared to other all inclusives that we’ve been to in cancun & punta cana it wasnt very engaging. Barely any evening shows & not much going on at the pools or beach area. Music could be better! Not much variety & they turn it off at 4:45pm when the pool is open until 7pm.

Beware of the upselling around the resort for their unlimited vacation club, spa, & “upgrades” for a reserved table at the restaurants/event that require a wine bottle. There’s a spa across the street from the resort that’s much more affordable.

Although this resort is located in a prime location it’s a bit overpriced for the amenities.

Partner

8/10

Excellent

30 May 2026

Kimberly

The property was beautiful and well maintained. This is high rise hotel property not a sprawling complex. So not a lot of walking but not a whole lot to see. The beach was gorgeous but tons of seaweed was all along the coastline (not the properties fault). The water was pretty rough with large waves the 4 days we were there and danger flags were posted. The breakfast in the Market Cafe was a buffet with about anything you could want. We really enjoyed it. The restaurants were good but not great. We ate at the sea salt and it was a grill night buffet lots of grilled meat and seafood selections steak was a little tough and overcooked but overall we enjoyed. We ate at the Italian restaurant and it was pretty good. The only disappointment was the Steak restaurant we accepted a $150 up charge to get a reserved table and time, a bottle of wine and 2 lobster and Steak dinners. The e bottle of wine we selected was excellent!!! Although the food came cold, the steak and lobster overcooked and tough. The waiter didn’t come back to check on us till time for dessert after we had unhappily picked at our food and given up. That was overall the only bad experience. The staff and service was excellent!!!!!!!! Super nice and extraordinarily helpful!!!
We went early in the week so there wasn’t much entertainment at night but by Thursday our last night the entertainment and energy level increased. I’d visit again for the cleanliness of the property and the excellent service for the staff!!!

Partner

6/10

Pleasant

30 May 2026

Joseph

10/10

Exceptional

29 May 2026

Christopher

We loved everything

Family

6/10

Pleasant

29 May 2026

James D

The shuttle ride to the hotel was uneventful and no different from previous trips. Check-in was quick and easy, and the hotel staff appeared friendly and helpful throughout the process.
One disappointment was that my room was not ready until exactly 3:00 p.m., the official check-in time. Having stayed at several other all-inclusive resorts in Cancun, I've often been able to access my room an hour or two earlier. While I understand that room availability can vary, it made me wonder whether the hotel may be understaffed when it comes to preparing rooms efficiently.
On a positive note, the room was well situated. From one side, I had a nice view of the ocean, while the other side offered views of the lagoon, which made for a pleasant and scenic setting during my stay.

Family

10/10

Exceptional

29 May 2026

Peter

This is a top notch choice for a high end, adult only, all inclusive property. The food was fantastic all around, staff wonderful and upgraded room spectacular.

Only downsides were abundant seaweed and erratic WiFi - but highly recommended.

Self

10/10

Exceptional

29 May 2026

April

Great overall experience!

Friends

10/10

Exceptional

29 May 2026

Oswaldo

The property is kept very clean. The staff could not be better. Pools and activities great.
The only issue was the phone and internet since we have iPhones.
Mitchell at the coffee shop great
Emanuel in entertainment
Wilberto ( Wally) in market Place fantastic
Raquel by the pool so sweet and willing
Hayek at front desk
Jose entertainment
Adriana at the neubolino rest
Oscar
All were espectacular
Thank you for making our vacation so special

Partner

10/10

Exceptional

28 May 2026

Latasha

Everything was great. This was my first time on a resort that tried to get me to pay for upgrades for dinner. I never experienced that at any other resort other than that I have zero complaints. Everyone was nice.

10/10

Exceptional

28 May 2026

kelly

The resort overall was great. There was some issues with misinformation that cost us more than expected. Overall it was a great experience but we would not choose to come back.

Partner

10/10

Exceptional

28 May 2026

Miguel Angel

Clean rooms staff wonderful

Family

6/10

Pleasant

26 May 2026

david

Everything was great except the food. The seafood was good but all the steak and meat products were poor. The chef at the steak house should be reviewed by the hotel.

Thank You

Self

10/10

Exceptional

26 May 2026

Gregory

I would highly recommend secrets the vine. The room was clean with an amazing view of the ocean. The wait staff was professional and prompt and the food was excellent.

Partner

10/10

Exceptional

26 May 2026

Abhishek

Very nice

10/10

Exceptional

26 May 2026

Dale

Unfortunately we contracted the flu sometime

10/10

Exceptional

26 May 2026

JAEKWANG

It was a great choice for a relaxing vacation. All the staff were friendly, and the concierge team was especially helpful and dedicated.

Partner

10/10

Exceptional

25 May 2026

Michelle

Everything was excellent. Very friendly and accommodating staff. Food was excellent. Propery was extremely clean. Our concierges Hector and Oscar were just amazing! I'd like to see updated pool and beach umbrellas. Missed the beautiful orange towels from previous stay. Overall, wonderful experience!

Partner

8/10

Excellent

25 May 2026

Regina

This is a great place to stay in Cancun. The resort was in great shape. It is clean and well-maintained. The staff is very professional and courteous. The food was amazing and such a great variety to choose from. The quality of food was very high, which I totally appreciated.
The one thing that I would suggest is to purchase the trip insurance. My companion had a medical emergency (his Mother had a heart attack) 9 hours before our flight was to leave for our trip. This was something so unpredictable and so stressful. I tried making calls to Expedia, Secrets the Vine and, American Airlines. With nothing more than I am sorry but, \"there is nothing we can do\". I wasn't asking for a full refund, just some sort of credit for future travel.

Friends

10/10

Exceptional

25 May 2026

Shannon

Secrets The Vine is a 10/10 highly recommended. Probably one of the best vacations yet!! Clean staff is very friendly food and drinks were amazing

Partner

10/10

Exceptional

24 May 2026

Donny

Services and hospitality was impeccable!

Partner

10/10

Exceptional

24 May 2026

Kendria

The location is great. There are restaurants within walking distance or a short Uber ride. This was my second time staying at this property. The staff were awesome! They accommodated all of my requests. Check in and check out was smooth. I recommend upgrading the package to premium so you’re able to get premium alcohol. There’s also access to additional bars with the premium package. We were there celebrating my partners birthday. Upon arrival banner was placed on the door as well as a birthday treat in the room. The Conceirge was very attentive and anticipated our needs. Be sure to tip while three, the staff definitely deserve it. We reserved a cabana which was suggested by the Conceirge and were glad we did. The free lounge chairs were completely full at 9 am. Get to the Market Place cafe early if you want to eat breakfast there. We walked down around 10 and there was a long wait. The property is still gorgeous but could use some TLC in some areas, but nothing too drastic. I will definitely stay there again. This is a more relaxing resort so you won’t get urban music or the top 40s if that’s what you’re looking for. There was no turn up.

Partner

10/10

Exceptional

23 May 2026

Jill

Hotel was a nice hotel. Not too big and not too small. Good service, Good food and Nice beach

Partner

10/10

Exceptional

22 May 2026

Ryan

Excellent experience. Service was great at every place in resort - pool, restaurants, concierge, etc.

Partner

6/10

Pleasant

22 May 2026

Spencer

The only thing bad was the food

Partner

8/10

Excellent

22 May 2026

Jose Juan

Very good for couples, those who just want to relax and older people. The food and view was amazing.

Partner

10/10

Exceptional

22 May 2026

Jessica

Book it! We liked it alot

2/10

Poor

22 May 2026

Norma

As a gust of the hotel they didn’t allow my family to enter the property. I completely understand it’s done for safety but the guard was very rude about it.

Family

10/10

Exceptional

21 May 2026

Coleen

Already planning Togo next year! Fantastic

Friends

10/10

Exceptional

20 May 2026

Melinda Anne

Great property!! Staff was excellent. We stayed in the Preferred club and out butlers Watzon and Hector were amazing. Beach area is a little small but it was still wonderful. Beach and pool staff was amazing. And the food was incredible!!

Friends

10/10

Exceptional

20 May 2026

Wayne

Great food, beautiful spot for a relaxing time

Partner

6/10

Pleasant

20 May 2026

Ammie Lee

If you like to relax smoking cigarettes, cigars, or vape you're totally out of luck. They make you go outside the resort on the street with no shade, bench, nor ashtrays. Each time you go out you have to give the guard your room number and bother them to open it. Absurd. The resort that calls themselves luxury they sure do not know how to accommodate everyone. What's wrong with setting up a small corner of the resort with bench and an ashtrays? Had we known this we wouldn't have booked here.

Family

10/10

Exceptional

19 May 2026

Mikyoung

It was perfect

10/10

Exceptional

18 May 2026

Teng

Secret the Vine in Cancun, Mexico was a great resort. Some of the food were decent and some were great. The hotel was great and the staff was very helpful.

The Hyatt app was useful and helps alot about, resturants, bars, activities and entertainment. Only down side I experinced was one of the enterainment at night was not accurate and the event wasn't hold on the night that I was there but it indicated that it was.

Overall, my experince was great. I came with a group of 11 and we all had a blast. I would definitley come back again.

Family

10/10

Exceptional

17 May 2026

Jennie

Excellent customer service , good, and experiences

Friends

10/10

Exceptional

17 May 2026

Flor

We stayed three nights at the hotel. The staff and customer service were amazing. Special shout-out to Jose from the Entertaining Group. He made us laugh and had a great time at the beach and by the pool. Good shows and food were pretty good!

Friends

8/10

Excellent

16 May 2026

Ruben

Everything about the property itself, the staff, the food, the room was exquisite. The only negative was the constant upselling - at arrival, at dinner, in the mornings, for excursions, and even right before checkout. It upset the relaxing atmosphere to constantly to be prepared to repel a pitch.

Partner

10/10

Exceptional

16 May 2026

Jason

Always the best in Cancun! Wonderful staff, great entertainment and good food!

Partner

10/10

Exceptional

16 May 2026

Brent H

We were in room 2706 sub penthouse beautiful view of the ocean, room was a junior suite ocean view preferred club. Most amazing room and views.

Partner

10/10

Exceptional

15 May 2026

Allison

This is the best resort I ever been to, the food was amazing, the staff was so nice helpful and friendly.100% recommended. It’s so beautiful, love love love this resort ❤️

Family

10/10

Exceptional

15 May 2026

Nayab

We had preferred club status, our butler Oscar was super helpful! And the service all round was excellent. It was a clean property. Overall, we would go back!

Family

10/10

Exceptional

15 May 2026

Micheal

Beautifully maintained resort. Great staff/service. Food was AMAZING. definitely would return again.

Family

10/10

Exceptional

14 May 2026

Cody

Partner

10/10

Exceptional

14 May 2026

Nataliya

The staff is incredibly helpful and kind. The service was excellent. Food was great. My husband and i had a wonderful stay and would recommend this resort

Family

10/10

Exceptional

13 May 2026

SATISH

Spa was excellent
Dragon’s restaurant had great food

Partner

10/10

Exceptional

13 May 2026

Isaac

room over looked the beach

Family

10/10

Exceptional

13 May 2026

Jeremy

We read many reviews and watched many videos prior to our trip and we honestly loved it…Secrets completely met or exceeded expectations. The pools were amazing, the staff were extremely kind and polite, the ocean was wonderful, and every meal was delicious and high quality.

My only complaint is that some of the guests acted like entitled children and treated the hotel staff poorly. The staff were outstanding, worked their tails off, and were constantly serving drinks and bending over backwards to provide quality service but that’s just not good enough for some people these days. Some guests were just nasty, rude, and should be ashamed of themselves.

This of course is not a reflection of hotel quality because the property, amenities, and staff were a 5/5! Definitely coming back!

Partner

10/10

Exceptional

13 May 2026

Shivana P

My boyfriend and I had the ocean view king suite and it was huge! Super clean. Everyone was super friendly including Jose. He kept the vibes up and was truly an amazing soul! I enjoyed the food at each restaurant. 10/10 for me. We cannot wait to go back!

Partner

10/10

Exceptional

12 May 2026

JESUS M

Solo quiero agradecer muchísimo toda la atención y amabilidad especialmente de nuestro mallordomo que la verdad es un EXCELLENT PERSONA NO TENGO PALABRAS PARA AGRADECER LO BUENO ATENTÓ Y SOBRE TODO PROFESIONAL Q FUE DESDE EL PRIMER DIA ASTA EL DIA Q NOS VINIMOS, Gracias
LES AGRADEZCO A TODO EL
PERSONAL SU ATENCIÓN

Son un excelente equipo de trabajo
Jesús carrillo

Partner

10/10

Exceptional

12 May 2026

Perla Michelle

Hand down one of he best hotels we have stayed, food, staff, spa, clean beach, will definitely come back.

Partner

10/10

Exceptional

12 May 2026

Derrick

Our stay was great and very relaxing. We would stay here again on our next visit.

Partner

6/10

Pleasant

12 May 2026

Jorge

All good but the service , been to Cancun many times and always have gotten a royal treatment except for this place !! Over place was good but all staff was horrible

Partner

10/10

Exceptional

12 May 2026

Neil

Very nice property with a friendly staff. The property needs a bit of a refresh and a deep clean.

Partner

6/10

Pleasant

12 May 2026

Lori

Pros- we upgraded to the preferred room, view was great, huge balcony, nice sized room, the butlers were nice and accommodating. Breakfast room service was good. Coffee was amazing.
Cons- other than breakfast the food was not great. The service at the restaurants was super slow. We even left one restaurant because we couldn’t get waited on. The drinks only good from certain bartenders. We could barely get waited on while sitting at the pool, meanwhile watching everyone else getting service. The night club , if you will, was fun and active the first night. After that it was wasted on movies or nothing started until 9 or 10, not even any music playing. Several of the things or activities they promote cost extra so I wouldn’t say it’s an “ all inclusive “. We went to the mall and no one bothered to say that it didn’t open for another hour. There is always someone trying to sell you something right up until you go to check out. Food and drinks are super important on vacation. I would not recommend this resort for either and BEWARE this is a non-smoking resort. Not one person we spoke to that also had to go outside the premises to smoke was aware that was non smoking.

Friends

10/10

Exceptional

12 May 2026

Rijad

Everything was great!

Partner

10/10

Exceptional

11 May 2026

Ulysess

Nice place

10/10

Exceptional

11 May 2026

Irene

Room was clean, spacious and had a great view

Family

10/10

Exceptional

10 May 2026

AILYN

Rooms great, restaurants as well. My favorite food and service was at the Italian on the 12th floor. Spa and masseuse were awesome, a must! Beach could have been better but weather was not on our side.

Friends

10/10

Exceptional

10 May 2026

Paul Anthony Powell

Love the pools looking over the ocean

Partner

10/10

Exceptional

10 May 2026

Toni

This property was beautiful, clean and well run. The staff couldn’t do enough for us. We enjoyed every minute of our anniversary trip.

Partner

10/10

Exceptional

10 May 2026

john

The most gracious staff I've ever encountered.

Partner

6/10

Pleasant

09 May 2026

Thomas

This is a very beautiful property. It does have many positive features. We loved the food options. The room accommodations were very nice. Our concierge, Hector was very helpful. We were on the 26th level and the views were awesome. The breakfast buffet had a wide range of fresh options. Ruby at the 12th floor pool did an awesome job. We were a party of four and met another couple, so at times we were all together for a party of six..
The things that need improvement or that were lacking are.
The staff at the lobby bar had a hard time dealing with us ordering six drinks at one time.. They weren’t very accommodating.
In general, the majority of the drinks seemed watered down. It seemed as though they were trying to limit accessibility to drinks.
Some of the best drinks we got were at the halftime bar and the 21st floor preferred club bar.
One of the waiters at dragons was less than accommodating. Apparently everyone didn’t order drinks fast enough for him, so he brought three drinks of the six people at the table. He then came back and tried to take our food order with three people still not having drinks.
We had to ask him to bring the drinks.
It felt like we weren’t accommodating him well enough to suit him. I don’t know his name, but our parties were in rooms 2620, 2618 and 2204. Wednesday, May 6, 2026 at around 6 PM.
Cleanliness around the 12th for pool and the glass at the Infiniti pool needs attention.
We have enjoyed many resorts in the Cancun area.
Good Luck

Friends

10/10

Exceptional

09 May 2026

Azat Zack

Clean rooms. They cleaned and made the bed twice daily. Staff was great. Great views of the beach from the balcony.

Partner

10/10

Exceptional

09 May 2026

Carolina

It was an unforgettable experience—excellent service, delicious food, and beautiful rooms with a spectacular view.

Partner

10/10

Exceptional

09 May 2026

Victor

Our stay at Secrets The Vine Cancun was an absolute blast from start to finish! If you’re looking for a mix of high-end luxury and high-energy fun, this is the spot.Here’s why we loved it:The Preferred Club Experience: We stayed in a Preferred Club room, and it was worth every penny. The room was sleek and modern, but the real star was the view—waking up to that turquoise Caribbean water every morning was pure magic.Top-Tier Service: The staff here really knows how to take care of you. From the beach servers to the concierge, the service was excellent and always came with a smile.Beach & Pools: The beach is stunning with powdery white sand, and the pool areas are just as impressive. Whether you want to lounge quietly or be where the action is, the layout is perfect.Food & Drinks: The drinks were fantastic—high-quality spirits and expert bartending. We never had a bad cocktail the whole trip.Vibrant Entertainment: There was always something happening! The entertainment was genuinely fun and kept the vibe upbeat without being overbearing.Overall, it was a perfect getaway. We had a fantastic time and would definitely head back for another round of sun and fun!

Partner

10/10

Exceptional

09 May 2026

Perla

Great staff excellent service

Friends

8/10

Excellent

08 May 2026

Jacqueline

Very clean… Staff is attentive but there can be a wait for certain things ordered to the room.. Beach/pool was awesome

Partner

6/10

Pleasant

08 May 2026

Peter

This is our second and final time staying here. Although the place is niceish and most of the staff is friendly, it’s changed quite a lot. First, the butler service/concierge service is not at all what it used to be. They are there only to try to get you to buy upgraded services…nothing more. The food is ok at most restaurants, with some great food at the steak place and the Italian place.

One of the huge red flags is that they are always, constantly trying to sell something at all times. Then, they don’t honor the resort credits in accordance with their written policies! I literally tried to use them exactly as I was supposed to as written and was told “oh no, you can’t use them that way!” I show her the on-paper rules from the hotel and was still told I can’t.

Finally, it takes one bad seed to spoil the whole experience. There is an employee there named Benito who has no business interacting with people. I’m not a Karen…I smile and bear the bs and walk away. This guy is one of the rudest people I’ve ever encountered in a customer service environment. I had a question and he cut me off and barked at me… I just walked away and thought to myself that I’ll never stay at any secrets property again.

If you want a mid-range resort experience, this is it. Other places I’ve stayed are far more elegant and luxurious for a little less. I won’t be dishonest and say everything was bad… pools are nice, most of the staff is friendly. But it’s scammy, and that’s a turnoff.

Partner

10/10

Exceptional

07 May 2026

Daniel

Fantastic experience staying at Secrets the Vine

This was our second stay in a 12 month span and we came back for a reason!

Great drinks, the pools are set at a great temp, and we had no issues getting chairs any day. Definitely will be back.

Partner

10/10

Exceptional

07 May 2026

Corey

Great all inclusive place to relax