Name: Secrets The Vine Cancun
Address: Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 +, 18 5, Cancun, 77500, MX

Secrets The Vine Cancun

Cancun (and vicinity) · Mexico

Blvd. Kukulcan Km. 14.5 Retorno del Rey, Lot 38 +, 18 5View location

100 reviews shown

10/10

Exceptional

26 Jul 2026

Kendra

Where to begin how amazing this place is! The food is outstanding the honeymoon suite, being by myself was absolutely stunning. The view was insane. The amenities are crazy and there’s so many things to do you never wanna leave the resort. But if you do, there is shopping in so many things nearby the clubs like senior frogs are very close and easy to get to if you’re looking for a great time that is adult friendly look no further 10 out of 10 highly recommend!

2/10

Poor

25 Jul 2026

ramin

Horrible checkin.. I was being treated like a potential criminal with multiple verifications and many extra steps that no other hotel EVER has asked me to do in the last 50 years. The hotel staff follows you everywhere you go. They have 3 motions trackers on each room (one in bathroom, one in shower!) , tracking your movements all the time. for check-in you have to sign a large number is restrictions that was not conveyed when making reservation. The check-in person was not answering any questions properly. It took too long, to restrictive (i.e, you can not have even your cousin (living locally) visit you at your room for even few minutes. You have to get a pass card everytime you leave hotel.

The food in this all inclusive hotel was simply TERRIBLE. The room service only provides hamburger, chicken breast and pizza. The chicken breast was so rubbery that it was impossible to chew it down. i have taken pictures of all above for reference.

The check out was equally stressful. I requested a late check-out which was offered to me for $50 extra at check-in, but was declined when I asked for it at check-out.. they forced me to check out at noon. and only honored their promise of late check out, AFTER i had packed my bags and left the room; and after I requested to talk to a supervisor at the front desk.

In short, I found the front staff, despite of their ingratiating fake smiles, highly offensive, uncompromising and treating customers like they all gonna cheat the hotel.

10/10

Exceptional

25 Jul 2026

Edward

Great hotel nice staff!!!

6/10

Pleasant

25 Jul 2026

Danielle

Secrets is an adults-only, all-inclusive resort, but it wasn’t the experience I expected. There is no nightclub or dedicated venue with music and dancing, and the lounge closes at 1:00 a.m., so the nightlife is very limited.

The restaurants offer the same menus every day, which became repetitive during my stay. Considering the size of the resort, the restaurants also felt too small, leading to longer wait times. Unfortunately, the food at the Italian restaurant was disappointing and did not meet my expectations.

Overall, this resort caters more to guests looking for a quiet, relaxing vacation rather than a lively, social atmosphere. In my opinion, it is better suited for an older crowd, particularly those seeking peace and tranquility, rather than travelers looking for nightlife and entertainment.

10/10

Exceptional

24 Jul 2026

Mary

Pool closes at 6 pm

6/10

Pleasant

24 Jul 2026

Shakera Danielle

Need more things to do.

8/10

Excellent

24 Jul 2026

Elizabeth

Secrets the Vine was the perfect place to relax, read a book, and enjoy the sound of the ocean. We spent most of our time in lounge chairs down by the pools and enjoyed more than a few pina coladas! We stayed in a preferred room but found that the exclusive pool was really hot. Yes, it was July, but the other pools were a perfect cool temperature so we chose to change out there instead. We did, however, enjoy the preferred lounge for drinks and snacks. All of the food was great including the buffets and we enjoyed the complimentary wine tasting and silent disco one evening. Highly recommend if you are looking to relax and recharge. Also, don’t skip out on the spa!!

10/10

Exceptional

23 Jul 2026

Eric

Service was great from the door in. Spa was a great experience. Several activities in the evening.

8/10

Excellent

23 Jul 2026

Xin

great

10/10

Exceptional

23 Jul 2026

TraeVonne

This resort was so beautiful! Plenty of entertainment, restaurants amazing, staff so helpful. I loved EVERYTHING and will be back!!

10/10

Exceptional

22 Jul 2026

Brian L

Food was all pretty good and tasty. We tried all the restaurants and they were great! We had the Preferred club status and our butler Bruce was awesome in all his communications daily and anything you need! The preferred club bar area is a nice touch to relax in. All the staff really goes out of their way to be pleasant and helpful and really seem to want to make your stay the best while you are there. The housekeeping is there a couple times a day if you want to keep everything clean and stocked, but if you want to have privacy, they will respect that as well. The entertainment team was great! The nightly shows like the rock night and the boy band night were all done great and the band was excellent in the piano bar!! The AC in the rooms was great! We've stayed at too many other resorts there where the AC was just barely adequate but couldn't get any cooler when you want it to be relieved of the July heat and humidity, but it definitely isn't lacking at all here. Pools are great and activities are fun! This is the place to go for a nice relaxing luxury resort and not have to worry about it being a crazy party place but the fun and entertainment was all just right!

10/10

Exceptional

21 Jul 2026

Aretha

I enjoyed every single thing at Secrets The Vine. I have zero complaints. I would highly recommend this resort.

Family

10/10

Exceptional

21 Jul 2026

Alexandra Marie Geralde

Rooms are cleaned, food was amazing everyone was professional and welcoming. Great vibe

Great place to stay,

Partner

8/10

Excellent

21 Jul 2026

Sally

Only thing was the buffet. It was good but twice I was told it would be open certain nights for ala cart Mexican but never opened . That was disappointing

Partner

10/10

Exceptional

21 Jul 2026

Jennifer

Excelente servicio. Muy agradables y serviciales. Me encantó

10/10

Exceptional

21 Jul 2026

William

Best hotel
experience in a long time . Staff was fantastic, truly accommodating, friendly. Hotel is perfect , great food , good beverage service.

Self

6/10

Pleasant

21 Jul 2026

Eric

My wife and I Tried this resort for the first time, and we've been to Cancun plenty of times, it's a Secrets The Vine all inclusive adults only resort, it's clean, room service is great, staff are very friendly they always try to make sure you have beverages in the room, buffet could be better not a big selection at all and serves Breakfast and Lunch Only, restaurants could be better as well, very quiet resort barely music playing, and kinda very boring in the evenings nothing to do after dinner, because there are no shows like other resorts do kinda feels like senior citizens club
the hotel looks a little different than pictures shown

Partner

8/10

Excellent

20 Jul 2026

Jeremy Ryan

We had a great stay at Secrets The Vine and really enjoyed our vacation. The resort is beautiful, our room was amazing, and the pools were incredible. Everything was clean and well maintained, and the food was excellent everywhere we ate.
The only things that kept this from being a 5-star experience were the drinks and one service issue. The cocktails were consistently very weak throughout our stay. We also had a disappointing experience at the steakhouse. When we arrived, the host wanted to seat us outside in the sun on a hot day. Then they left us waiting for a long time. We chose to leave and eat at another restaurant instead, where the food and service were both great.
Overall, we had a wonderful time and would absolutely consider coming back. If the drinks were stronger and the service was a little more consistent, this resort would easily be a 5-star experience.

Partner

10/10

Exceptional

20 Jul 2026

Karla

Loved the Hotel!

Partner

10/10

Exceptional

19 Jul 2026

Adry

The view from the rooms are absolutely beautiful! The staff was friendly and extremely knowledgeable. They let us know of day to day events happening in the resort, as well as how to get around Cancun. Our concierge, Oscar, was the absolute best!

Partner

10/10

Exceptional

19 Jul 2026

Joselyn

Everything was amazing, clean property and they cleaned the room everyday the staff was very helpful and nice excellent service. The food was incredible every restaurant was really good and staff always had a smile on their faces. 100% recommend. Will definitely be back!!

Family

10/10

Exceptional

19 Jul 2026

Michael

The resort was very clean and the staff was very friendly. The drinks and the food was nonstop. We had a ball!

Business

10/10

Exceptional

19 Jul 2026

Joshua Aaron Alika

Best all-inclusive we’ve stayed at. Rooms were big and the balcony (plus view) spectacular. Food was probably the highlight of the property. All high-quality and tasty. Same for the drinks. More of a laidback property - not a super loud party - which is what we were after. Would stay again!

Partner

10/10

Exceptional

19 Jul 2026

MARIA

Excelent customet servicr

Family

4/10

Poor

18 Jul 2026

Jack

I don’t recommend

Friends

10/10

Exceptional

17 Jul 2026

PETER

Club level room, beautiful ocean view, soaking tub, private rooftop club pool, excellent service.

Partner

2/10

Poor

17 Jul 2026

Mohammad

Nothing like the pictures, didn’t enjoy it. Front disk didn’t help even after I connected Expedia and complained. It is so noisy although they claim the rooms are soundproof. The room key doesn’t work most of the time. They seem to be cutting too many corners.

Partner

10/10

Exceptional

17 Jul 2026

sheryle

Totally enjoyed my vacation at Secrets....The staff was amazing!! The resort was so clean and well maintained. The customer service was impeccable! Always pleasant, courteous and helpful.The amenities were fun and interesting; something for everyone.
This resort was truly all inclusive; drinks were not watered down and endless variety.
For a great getaway; I would recommend to friends and family. Excited to return!!

Friends

2/10

Poor

17 Jul 2026

Danesha

I book a reservation for the wrong dates by mistake. Canceled within less than 24hrs. Rebooked within 20 minutes to STAY AT THE PROPERTY LONGER, paid to upgrade my run. Tipped all the staff throughout my trip. And this property WONT refund me for the original reservation. Im so disappointed

Partner

8/10

Excellent

16 Jul 2026

Edel

La habitación limpia, la comida en el buffet está fría pero el que se queja vienen y se la calientan. El buffet no abre en las noches y hay que ir por obligación a los restaurantes de especialidades a la carta y esto trae consigo que hay que hacer largas colas de hasta 40 minutos para poder entrar a comer. La playa de Cancún está demasiado sucia con la marea de algas así que los turistas que vallan a Cancún solo cuentan con la piscina del hotel. La atención del personal es muy buena y siempre atentos a tratar de resolver las quejas.

Partner

6/10

Pleasant

16 Jul 2026

Naruedee

The hotel needs to be remodeled. The hallway on my floor ripped everywhere. The preferred lounge is so small. The restaurants service is so slow.

Partner

10/10

Exceptional

16 Jul 2026

Chase

Great room, service, and food!

Partner

10/10

Exceptional

16 Jul 2026

Asim

Secrets The Vine Cancun was absolutely perfect for our anniversary! From the moment we arrived, everything felt relaxing, welcoming, and just easy. The staff was fantastic across the board—friendly, attentive, and always willing to help without making anything feel forced.

This is definitely the resort you come to when you want to relax, enjoy good drinks, have great conversations, and spend quality time with your partner. It is not really a party resort, but that was honestly perfect for us. The crowd is more of the “younger older” crowd—think around 33 and up. You probably will not see many people in the 21–28 age range, so keep that in mind depending on the type of vacation you are looking for. For couples, anniversaries, or anyone who just wants to unwind, it is an amazing choice.

Now the room?! We stayed in the Junior Suite with an ocean view, and it was TO DIE FOR. The room itself was beautiful, spacious, and extremely comfortable, but the balcony and the view really took it to another level. Waking up and looking out at the ocean every morning was unreal. The views alone made the trip feel extra special.

Room service was also complimentary and usually took around 30–45 minutes from the time we placed the order, which was not bad at all. The minibar and mini fridge in the room were included as well and were restocked, which was definitely a nice touch.

Overall, we had a PHENOMENAL time. Everything about the resort helped make our anniversary feel special

Partner

10/10

Exceptional

15 Jul 2026

Jabir

Fantastic honeymoon experience

Partner

10/10

Exceptional

15 Jul 2026

Christopher

We had an amazing beach view from our balcony. The staff was very accommodating and the place was super clean. We had an awesome Butler named Bruce and he was very personable and helpful throughout the entire week. All the poolside staff were very helpful as well, and they were nice activities and the restaurants we were able to visit on site had excellent food. We enjoyed room service several times which was really fun and easily customizable. I can't wait to go back.

Partner

6/10

Pleasant

15 Jul 2026

Anthony LaShaun

Partner

10/10

Exceptional

15 Jul 2026

KYLE

great place to stay and the staff were super friendly

10/10

Exceptional

15 Jul 2026

Tiquon

👍👍

10/10

Exceptional

14 Jul 2026

Raven

The entire staff was exceptionally kind, professional, and attentive. They took excellent care of us and made our experience truly enjoyable.

Partner

8/10

Excellent

14 Jul 2026

Tony

It was good

10/10

Exceptional

14 Jul 2026

Ashley

Staff very friendly and helpful, rooms very clean, beautiful view. I do wish that pools stayed open much longer

Partner

8/10

Excellent

13 Jul 2026

Lynsey

The vibe here is elegant, romantic for couples, and fun. I went with my sister for a relaxing trip and it did not disappoint. This resort has good food, a beautiful spa, and the musical entertainment was top tier. The staff was also super helpful and friendly.
A few things that could have been better:
- Sharing information about daily activities with the guests was lacking. We did not know where and when things were happening. Sometimes things would be moved or canceled with no way to notify staff (best example is their yoga class).
- The pools could have also been maintained a little better, showing some wear and not the cleanest.
- The upselling got really annoying by day 2. They try to upsell every dinner with added cost for better food and wine. We found this to be frustrating but I guess good for some people looking for that option. Just wish they weren't so pushy or trying to make you feel bad about not doing it.
Overall we were looking for a relaxing (not party crazy) vacation by the pool and beach with good food and entertainment. This did just that and we would go back again!

Family

10/10

Exceptional

13 Jul 2026

FRANCISCO

Great resort , friendly staff , clean , good food

Friends

10/10

Exceptional

13 Jul 2026

Lledier Salvador Rodon San

Todos fueron muy amables y atentos. En especial las personas de el equipo de entretenimiento que hacían juegos y conversaciones.

Self

10/10

Exceptional

12 Jul 2026

Salomon

We were there for our honeymoon and the resort was excellent. This was our first all inclusive and it went far above our expectations. Every staff member was extremely friendly and helpful, it all felt genuine and was the culture throughout the entire resort. The food selections, view and overall experience were perfect. We will definitely be back.

Partner

10/10

Exceptional

12 Jul 2026

Frank Devendra

The room was well maintained on a daily basis. The staff were very friendly and accommodating. We enjoyed the pool, beach and the daily indoor and outdoor entertainment. Also, we enjoyed good indoors and outdoors dining options which did not require reservations.

Family

8/10

Excellent

12 Jul 2026

Yader

Nice staff, thank you. The facility needs some
Upgrades but overall it’s not bad. They definitely need upgrades on the drinks and the food by introducing higher quality alcoholic specialty tequila and a more extensive typical menu. Good experience

Partner

10/10

Exceptional

12 Jul 2026

Dalton

Alberto at the pool went above and beyond for us daily! He made sure we were well taken care of. Rosanna also took care of any needs we needed and Yolanda did a wonderful job keeping our room clean. Staff was great

Partner

10/10

Exceptional

12 Jul 2026

Farideh

Everything was above and beyond

10/10

Exceptional

11 Jul 2026

Bwalya

Superb Hotel! The Staff went above & beyond to make sure we had an excellent stay & it didn’t go unnoticed! From the food to the rooms to the amenities, I would give it a solid 4.5/5.0 & I’d highly recommend!!!

Partner

4/10

Poor

11 Jul 2026

Julia

Everything was great except for the grill restaurant. Rude staff and completely ignored anaphylactic allergy. Rest of the hotel and staff were nice.

Partner

10/10

Exceptional

11 Jul 2026

Juan

Everything was perfect !! The staff was very helpful and courteous made us feel like family … I didn’t want to leave

Partner

10/10

Exceptional

11 Jul 2026

Christina

The room was clean and the balcony was view was beautiful. The beach had a lot of seaweed and the odor was bad. The staff is very friendly and helpful. There’s too many sales people on the beach, it was hard to relax and when checking out of the hotel more sales people. Trying to sell you another vacation.

Family

10/10

Exceptional

11 Jul 2026

Chrestina

We had a great vacation here. The rooms are gorgeous and the beds are so comfortable. The staff are very friendly and want to ensure you have a great time. Oscar was our butler and he was amazing. He made sure we had everything we needed and would go the extra mile to ensure satisfaction.

Partner

6/10

Pleasant

10 Jul 2026

kederick

Went back in 2016 and it was 5 stars! Now it’s sub par with the food, all the restaurants aren’t open and it was just okay. They did have top shelf alcohol but now it’s the cheapest of the cheap. The A/C in the luxury suite was trash!!!!!!! It was so hot the last night I couldn’t even sleep! Definitely not worth the money at all! Find a newer hotel if you want an actual 5 star hotel. This one is now more like a 3 star hotel. They need to seriously upgrade the rooms, food and drinks!

Partner

10/10

Exceptional

10 Jul 2026

Brenden

Staff was unbelievable. Views from the balcony amazing. Preferred club is worth the added cost for what you get. Highly recommend the resort!

Partner

10/10

Exceptional

09 Jul 2026

Mohammed

Exceptional experience, impeccable service and outstanding Food and Beverage offerings. Exceeded expectations and cannot wait to return.

Partner

10/10

Exceptional

09 Jul 2026

Anne Marie

Beautiful luxury property. We chose this resort because it was easy for my 78 year old mom to get around. It’s not real spread out like some of the resorts. Beautiful pool and the food was delicious.

Family

10/10

Exceptional

09 Jul 2026

Carlos Andres

Very clean room with all amenities, staff extremely helpful .

Partner

10/10

Exceptional

09 Jul 2026

Alberto

Everything was perfect and nice I hope Il be back soon.

Partner

10/10

Exceptional

08 Jul 2026

Jonathan Lee

Can’t say enough about this great resort. Every single staff member was beyond nice. Every single one had a smile and really seemed to want to take care of us. They all constantly wanted to be of assistance and make our stay better. The resort was extremely clean and everywhere you looked there was smiling staff cleaning and maintaining. The beach was like 40 ft from the steps of the resort. And was beautiful. The security of the place is beyond great. They def want to keep their guests safe. The food at all the restaurants was presented wonderfully and tasted pretty good too. The rooms were extremely clean and well maintained. The beds were comfortable and the sheets and pillows and blankets felt like home. Top quality bedding. Downtown is only but a 10 minute ride and 1$ usda on the city bus. And there is a Mayan museum also just 5 minutes down the road. Def choose this place to stay. You won’t regret it.

Partner

10/10

Exceptional

08 Jul 2026

James

The resort is potent with everything within 5 minutes, clean, and staff was friendly. The food was the best!

Partner

10/10

Exceptional

08 Jul 2026

Trudy

We loved this area! Such nice people, the food was great and we slept good every night. Would definitely recommend if coming to Cancun!

Partner

8/10

Excellent

08 Jul 2026

Raymond

Beach area was not pleasing this time as there was lots of sea weed. Food was great in every restaurant. Drinks were well prepared also.

Partner

10/10

Exceptional

07 Jul 2026

Laritza Lincheta

This has been one of my best experiences so far, the staff is great. I do not have nothing bad to said

Partner

6/10

Pleasant

07 Jul 2026

Noelle

Food was ok, drinks were watered down, first come first serve at restaurants so you could end up waiting an hour for a sit down dinner. Facilities were great, beautiful property and views. Staff was very helpful.

Partner

10/10

Exceptional

06 Jul 2026

Brenda Laabs

Secrets The Vine Cancun is a wonderful resort to plan a vacation. We loved everything about it. The staff, the rooms, the restaurants/food! We didn't do any excursions so we enjoyed pool time and daily entertainment at the pool, from water aerobics, games and live music. The entertainers were very good singers and dancers! We were there during 4th of July and they put on a fantastic celebration! The themed nights were great! I really enjoyed the fact that this resort doesn't require wrist bands and no reservations at the restaurants! We would definitely go back!

Partner

4/10

Poor

06 Jul 2026

Maria

It’s an old hotel the ac in our room broke down twice the first night so they changed our room, the next day we rented a cabana, the mini fridge wasn’t working and the tv had very bad signal, they did bring someone to fix the tv because that was the objective of renting a cabana to watch the world cup, there’s literally no smoking sections at all not even in open areas so if you want to smoke you have to leave the property completely outside the main gates and smoke on the sidewalk, we reserved a table for the 4th of July celebration that included a tomahawk, when they brought it to us the tomahawk was cold, raw and hard. The staff was very nice but they sell everything, we paid 600 dls for a couples massage and even the oil they use you have to buy it because the one that is included doesn’t have any smell. I really have no idea why Expedia has this hotel as wonderful.
My husband and I won’t be coming back to this hotel

Partner

10/10

Exceptional

06 Jul 2026

alan

Very peaceful and equipped with tons of activities. Great restaurants in the hotel. All inclusive, bars , karaoke.

Partner

10/10

Exceptional

06 Jul 2026

Francheska

Everything was perfect, including my personal concierge Oscar. My only complaint was the lack of lunch options available. Everything else was absolutely perfect.

Partner

10/10

Exceptional

06 Jul 2026

Eric

6/10

Pleasant

06 Jul 2026

louie

we were offered a 4th of july package dinner.
we ordered a tomahawk steak the steak was really tough and fat.
did not eat it sent it back.
then we were offerd something else so my fiance oreded a lobster waited about 1 hour lobster was cold aaaaand dry while ther manager standing over was while we were eating.
ao we sent the food back.

rhe manager tolld us we dont have to pay for it since we did no even have dinner.
then they bring me a slip to sign .and said i dont haVE TO PAY FOR IT.

AFTER CHECKING OUT THEY DID CHARGE ME FOR THE LOBSTER.

IT WAS ALL INCLUSIVE LETS JUST SAY THE FOOD WAS AWFUL

Partner

6/10

Pleasant

06 Jul 2026

ANDRE

Well to start off, the property was very nice as it looks from the outside.And the inside staff was very warm and friendly.Nothing bad to say about that. My brother and I have stayed here before in the past
And everything was Great!
But this time around, we've seen certain things. And I don't know if they changed, but for instance, if you're gonna go and sit down and the restaurants on the twelfth floor the italian restaurant and the steakhouse, I believe it was called the Blue grill! You must pack yourself a pair of pants. . If not. If you wearing Shorts they will not let you dine in there Restaurants. Although you can sit at their bar and wait for a table outside, also can wait inside the restaurant. But you won't be able to dine in there Restaurants on the 12th floor. I thought funny also you can wait in the lobby or bar but you cant dine there. .Really?!, no manager on duty to talk too; in any Restaurants. also, if you're dining down at the sea salt buffet at nighttime, they overcooked their steaks, and they don't know how the temperature of how to cook. Lobster, was over cooked & steak for that matter. the lobster was also not included in the price of the all inclusive. Everything was very tough and overcooked. Not a fan won't be back. no hard feelings I just figured I would share. Thx

Family

6/10

Pleasant

06 Jul 2026

Parikaran

The resort is in a very good location and has a great room and pools. The only thing I didn’t like is the bartenders aren’t too creative and service is slow

Partner

8/10

Excellent

05 Jul 2026

Gregory Andrew

Starting to get old. Still loved it but not what it use to be

Friends

10/10

Exceptional

05 Jul 2026

Gina

Our honeymoon suite was amazing! Beautiful views of the ocean. Very clean, loved getting room service and sitting on our beautiful patio. The staff very friendly, bar service and staff awesome!

6/10

Pleasant

04 Jul 2026

Mariama

Secrets The Vine is a beautiful resort with gorgeous pools, amazing ocean views, and one of the best hotel fitness centers I’ve used. We also loved the themed Mexican Night, it was a fun highlight of our trip.
We were on our anniversary so they made that special as well with a big sign upon arrival and champagne in the room. I asked for non-alcoholic and that was not provided.

The biggest downside was the constant upselling. From the vacation club presentation to spa promotions and other add-ons, it took away from the relaxing, all-inclusive experience. The food was average overall, with the breakfast buffet being the clear standout.

Overall, it’s a beautiful resort, but I wish the “all-inclusive” experience felt more inclusive and less focused on getting guests to spend more.

Partner

10/10

Exceptional

04 Jul 2026

Jheimi

Love it!

Partner

8/10

Excellent

04 Jul 2026

Alexander

Only small complaint is they constantly try to sell you extra stuff. It’s relentless

Partner

6/10

Pleasant

04 Jul 2026

Luisa

Over the hotel was clean and helpful nice staff. But overall, the hotel itself was “ok”. I have travelled to Cancun multiple times and stayed in hotels a lot cheaper that offered and had a lot more. I understand that this hotel is older compared to the newer hotels but then this should be considered in the price. I think the hotel was way too over priced for what it offered.

Partner

10/10

Exceptional

03 Jul 2026

Kelly

The Vine was an absolutely amazing hotel. Me and my best friend went for our 40th birthdays and it was perfect. It was a 10/10 on all categories; food, pools, service, rooms, spa, gym… overall vibe. It was a beautiful experience. Highly recommend to anyone looking for an adult only all inclusive.

Friends

8/10

Excellent

03 Jul 2026

Alexis M

This is a beautiful resort with a friendly and welcoming staff. Xithal at the Café and Pablo at the Peruvian restaurant went above and beyond to make our stay enjoyable, and their outstanding service truly stood out.

That said, based on our previous experiences at other all-inclusive resorts in Cancun, this stay fell a bit short. We booked the Preferred Club upgrade, but throughout our stay we were frequently told that several of the advertised top-shelf liquors were unavailable. We weren’t requesting anything particularly rare or ultra-premium—just brands like Johnnie Walker Black Label. As a result, the exclusive Preferred Club bar offered essentially the same selection as the standard bars throughout the resort, which made the upgrade feel less worthwhile.

Overall, the staff was excellent, but we hope the resort improves the availability of the amenities and premium offerings that are included with the Preferred Club experience.

Friends

8/10

Excellent

03 Jul 2026

Courton

Staff was wonderful and helpful. The room was beautiful and spacious only minor issues with the tv and soak tub

Partner

10/10

Exceptional

02 Jul 2026

Alma

Staff was amazing! Highly recommend this all inclusive property.

The only downside was the group of agents trying to sign you up for timeshare presentations. Although they only seem to approach guests on day you check in.

Friends

10/10

Exceptional

02 Jul 2026

Moussa

Staff, clean room, food, everything was great

4/10

Poor

01 Jul 2026

Marlon

We were offered a discounted price to pay for an upgrade to preferred club at check-in which we did. On the 3rd day of our trip we returned to our room around 1:30pm and there was an extremely strong paint odour coming from the vents. Our concierge was asked to come in the room and he confirmed he smelt it. Instead of moving us immediately he sent custodian staff with a spray to spray the room. The spray made it worse. We had to ask to be moved as it was not offered. We were eventually moved to a room without a paint scent. In the new room the next morning around 7:20am you can hear hammering. Clearly construction and maintenance was taking place and they never bothered to proactively inform us or ensure we were minimally impacted. This is definitely not preferred club experience and we would not be returning

Partner

8/10

Excellent

01 Jul 2026

Leslie

We enjoyed our stay here for sure! The rooms were clean daily for the most part. Corners here and there were dusty. Food was good, not great. Seemed premade. Every night it was a little confusing what restaurants were open or closed, and you couldn’t make reservations, so we waited thirty minutes to a hour most nights. Daily and nightly events, some free and some weren’t. The options that weren’t free seemed overpriced for what you already payed for an all inclusive. But over all the staff was fabulous and we enjoyed our vacation!

Partner

10/10

Exceptional

01 Jul 2026

Rogelio David Rodríguez

Bar

Partner

10/10

Exceptional

01 Jul 2026

Rogelio David Rodríguez

Beach view

Family

2/10

Poor

01 Jul 2026

Fernando Benitez

Where do I even start. Upon arrival, the entrance seemed fine, they greet you with a glass of champagne. Immediately after that just wrnt downhill. We found ourselves looking for a place to eat even though we arrived around 2:30pm. It's an all inclusive adults only resort and we couldn't find a place to eat. What's wrong with this picture?

I was on this trip with my family and was quite disappointed. Our luggage took about 2 hrs to arrive and we couldn't change to comfortable clothes as it was 90+ degrees in Cancun and we just traveled from 60 degrees in NYC. It was quite frustrating.

As each day went on, there was always a restaurant closed and a long wait for each meal. This place lacked entertainment for an adults only resort. We went to Punta Cana, DR last year and has a much better time. There were shows each night and live entertainment by the poolside. This place had none. It barely had music/DJ.

I would not recommend this place to anyone planning a trip to Cancun. Not this place. Stay away! Stay far away!

One day the staff even went through my sister & daughter's room & suitcases. The bags were on their beds. Their policy was that if bags were on beds, they are not to be touched. It looked liked the bags were all went through. The hotel claim they did a turn down service, but it was on our 3rd night stay. None of us had any turn down service.

Like I said, I would not recommend this place to anyone looking for a trip to Cancun. Nope! Stay away!

Family

8/10

Excellent

01 Jul 2026

Tanisia M

My significant other and I went on our first vacation together here. For it to be our first vacation it was relaxing and beautiful. The reviews on the staff are mixed. Some of the staff was amazing and some of the staff seemed like they didn’t wanna be there. The housekeeping was great at the room felt really clean. We had the room with the wraparound balcony. I highly recommend that. But the activities were lacking, and the night entertainment was terrible. We are both in our early 40s and I felt like the entertainment was geared for people in their 60s. The property was very nice, but definitely wear and tear that could use some updating… also do not get fooled by them telling you that you have a credit for booking through Orbitz. They say it’s not a timeshare presentation but it is a time share presentation. We ended up doing it and it took up a lot of time. Fortunately, it was bad weather so we didn’t miss out on anything great by going and they did give us good incentive so in the end, we felt it was worth it, but you have to gauge that yourself. Im mixed feelings if I would return because the food was really good. The property was very pretty, but the beach was beautiful but I like more music and entertainment options. Overall, it was a nice experience if you’re looking for a quieter vacation then this is the spot for you.

Partner

2/10

Poor

30 Jun 2026

sebastian

Better maintenance

Friends

10/10

Exceptional

30 Jun 2026

Christina

We had an extraordinary experience! The consistent elite service was stellar. Food was delicious and plentiful. The sweet servers at the 24 hour Vine Cafe always greeted us with a smile no matter the early or late hour. In addition the severs at the Market Cafe were great too.

10/10

Exceptional

30 Jun 2026

Ericka Nichelle

Would benefit from more evening entertainment. The vibe piano bar would have a DJ often and the bar would be dead with about only 12 people.

Partner

8/10

Excellent

30 Jun 2026

MATTHIAS C

Overall good experience, great staff and good food.

Partner

2/10

Poor

29 Jun 2026

Edward Earl

I like the room that I'd booked as described thru expedia and the all-inclusive perks as expected.

10/10

Exceptional

29 Jun 2026

Deshon

Secrets The Vine Cancun – An Unforgettable, Impeccable Escape

From the very first moment we arrived, it was abundantly clear that Secrets The Vine Cancun operates on an entirely different level of hospitality. Ruben, who greeted us at the very beginning of our stay, was nothing less than outstanding and consummately professional — his warmth and attentiveness set an exquisite tone for the entire vacation, and it was evident that genuine care for guests is woven into the culture of this resort.

Our personal butler, Sebastian, elevated our experience beyond anything we could have anticipated. He went above and beyond at every conceivable opportunity, anticipating our needs before we even voiced them and ensuring every detail of our stay was seamless, luxurious, and deeply memorable. His thoughtfulness transformed an already beautiful trip into something truly extraordinary.

I also have to give a heartfelt and enthusiastic mention to Ceaser , our waiter, whose service bordered on magical. On more than one occasion, he had my mojito perfectly prepared and waiting for me before I had even settled into my seat — an almost uncanny level of attentiveness that left us thoroughly impressed and grateful.

Partner

6/10

Pleasant

29 Jun 2026

Rebecca

The staff was amazing. The food was not good....I cant think of 1 thing that was good. Having dress codes and paying upgrades to get the good food is crazy. The mattresses were not good. Drinks and entertainment were great but wouldnt stay here again.

Family_with_children

8/10

Excellent

29 Jun 2026

troy

Good value, but needs better food

Partner

10/10

Exceptional

28 Jun 2026

Katherine Basulto

Es muy buen Hotel es muy elegante, muy limpio y hermoso, el olor fue lo que más me gustó todo el tiempo un olor espectacular, éramos un grupo de jóvenes y para nosotros estuvo un poco tranquilo pero no deja de ver sido una estupenda estancia, si tiene actividades pero todo con vibras de elegancia y un poco tranquilo, la comida espectacular aunque no había bufet en las noches jaja pero igual habían restaurantes a la carta muy buenos, el servicio fue muy bueno y las habitaciones hermosas y si al igual que a mi te toca una habitación en lo alto tendrás las mejores vistas q algún día habrás tenido es realmente asombroso, muy recomendado para parejas personas mayores y quien busca glamour y tranquilidad sin quitar un poco de divercion…

Friends