Hilton Cancun Mar Caribe All-Inclusive Resort

Mexico , Cancun (and vicinity)
CANCUN, Kukulcan Km 17, Zona Hotelera
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100 reviews shown

8/10

Excellent

28 Jun 2026

Joshua Robert

Rooms are great. Pools are great. Beach access is a little inconvenient but manageable. Drinks are great. Staff is great. Breakfast buffet was good and has fruit out. Lunch and dinner buffet could vary a little more and fruit needs to be served at these times as well. Overall a really good experience.

Family_with_children

10/10

Exceptional

27 Jun 2026

Natalie

We had an amazing stay, and upgrading to Enclave was 100% worth it! The beachfront room, extra attention to detail, and exceptional service made our vacation feel truly special. The bartenders in the Enclave Lounge and Chala Sky Bar were fantastic and always made us feel welcome.

A very special thank you to our Vela Buffet host, Alex Diaz. He went above and beyond—from recommending amazing local spots downtown (which we loved!) to surprising us with a special breakfast on our last morning after learning it was our favorite. Having our fruit, yogurt parfait with honey, and chilaquiles brought to our table made us feel incredibly special.

Also, a huge shoutout to the wonderful women at the Vela buffet egg station. Even with long lines and nonstop orders, they greeted everyone with a smile and were so kind every single morning.

One last thing—please remember to tip the amazing staff if you're able. They work incredibly hard and genuinely go above and beyond to make your stay unforgettable.

We can't wait to come back!

Family_with_children

10/10

Exceptional

27 Jun 2026

Moshiur

We had a great time at the Hilton and really enjoyed our stay. The staff were super friendly and very helpful. Our room was clean and everything was stocked. There were several restaurants and the food was good. Our favorite was La Luce and Daniel was an excellent server that took fantastic care of our party of 9. The pools were big so didn’t feel crowded and we had easy access to the beach as well. Overall, I would definitely recommended this hotel! Family friendly place to make unforgettable memories.

Family_with_children

8/10

Excellent

26 Jun 2026

Hamza

Overall, great experience just a little bit of outdated facility. The drinks could’ve been better as well. There were a little watered down but that’s how most inclusive are. Reservations are a pain in the butt for restaurants but overall it was really fun for the price point.

6/10

Pleasant

25 Jun 2026

Cassio

The front desk people were not very helpful, we were assigned an Enclave room but it took them until 4:30 to get the room ready and some of the perks were missing.

When we asked about those perks they told us they would take care but never did.

Friends

10/10

Exceptional

25 Jun 2026

Alexandra

Over all excellent.

Family

10/10

Exceptional

25 Jun 2026

Elisabeth

The property was spotless. The staff was incredible. The beach was wonderful and maintained. Great staff taking care of their customers.

Friends

10/10

Exceptional

24 Jun 2026

Osaze

Very good and family oriented resort. We really enjoyed our stay and plan on coming back

Family_with_children

8/10

Excellent

23 Jun 2026

Heidi Jane

Nice staff, could have used some more information from check-in staff. (How to make reservation, possibility to upgrade for the day to try parts of the resort.) But they seem to not be as excited when they find you booked through Expedia.
Restaurant food was outstanding but smaller portions- suggestion- order apps and two entrees. Bring $1 USD FOR TIPS. No place to break bills.
Spa was fantastic!!! Would do the circuit again! Lovely!

Self

10/10

Exceptional

23 Jun 2026

Antonio

This was our first stay at the Hilton Resort, and the first thing we noticed was how clean and well-maintained the property was. We were very pleased with our room, especially its spacious layout and the beautiful bathroom.

We spent some time on the beach, where waitstaff regularly stopped by to check on guests, but we spent most of our vacation at the pool. Reyes and his team provided outstanding service and helped make our experience even more enjoyable.

The buffet offered a good variety of options, and we especially enjoyed the Asian and Italian restaurants, which were excellent.

One of the highlights of our stay was the evening entertainment. A singer named Alexandra performed during our visit, and she was fantastic. She had a great voice, connected well with the audience, and created a fun atmosphere that everyone seemed to enjoy.

Overall, we had a great experience and would definitely return in the future.

Family_with_children

2/10

Poor

22 Jun 2026

Julio Cesar Sosa

too expensive for the quality of service.

Family_with_children

10/10

Exceptional

22 Jun 2026

HAMILTON

Family friendly, clean and well maintained, nice amenities, good food and very friendly staff. I would definitly stay again.

Family_with_children

10/10

Exceptional

22 Jun 2026

JunHan

Room Service is too slow.

Family_with_children

10/10

Exceptional

21 Jun 2026

Pablo

Keep up the Good work

Family_with_children

6/10

Pleasant

21 Jun 2026

Andraya

Listen to the reviews! Unfortunately, our experience at Hilton Mar Caribe was pretty underwhelming.

The food was below average at best. While it was edible, I wouldn’t say it was good. The drinks were also just okay nothing particularly memorable or special. The bars primarily used bottom-shelf liquor, including the tequila. They did offer upgraded tequila options for an additional charge, but there weren’t similar upgrade options for other liquors.

The rooms looked nice overall, and the beds were comfortable, but there were several maintenance issues. The sink handle was falling off, the toilet seat was loose, and the room had a noticeable moldy smell. We were also surprised to find active construction in the building next door, which was never disclosed to us. Unfortunately, that meant waking up to construction noise every morning.

That said, there were a few bright spots. Robin at the main bar was fantastic! He had a great attitude and went out of his way to make specialty shots for our group that were actually very good. He was definitely a standout staff member and made our experience more enjoyable.

The staff also helped decorate our friend’s room for her birthday at no extra charge, which was a thoughtful touch and very much appreciated.

Overall, while the staff provided some memorable moments, the food quality, room issues, and undisclosed construction made this stay disappointing.

Friends

10/10

Exceptional

20 Jun 2026

Cheryl

I had never been to Cancun before and this was a great introduction. The restaurants had good service and food. My room and view were spectacular. Every staff member was courteous and knowledgeable. I would go again.

Family

10/10

Exceptional

20 Jun 2026

Elizabeth

I I’ve to go back

10/10

Exceptional

20 Jun 2026

Joseph

Super family friendly and very well taken care of property! We would absolutely stay here again!

Family_with_children

8/10

Excellent

20 Jun 2026

Justin

First experience at an all inclusive resort. Staff was great and it lived up to the hype. Sadly, 24 hours into the trip i was missing cash from my wallet after room service came. Kind of ruined the vibe. The hibachi and steak restaurants are a must. The rest of the restaurants were hit or miss depending on your food preferences.

Family_with_children

10/10

Exceptional

19 Jun 2026

William

Wonderful people clean rooms great food fantastic pools right on the beach. Did not want to leave

Partner

8/10

Excellent

18 Jun 2026

Eun Jeung

오션뷰도 좋고 큰 기대없이 간 식당들의 맛과 서비스도 좋았어요. 식당 순위는 개인적으로 멕시코식당 > 스테이크 식당 > 뷔페 > 이탈리안 > 일식이었어요. 점심옵션은 뷔페 외에는 풀장 옆 바에사 파는 것만 있어서 차라리 룸서비스가 나았다고 느꼈어요. 체크아웃해도 카페 이용되어 좋았구요. 초등학생이 4일 머물기에는 풀장이나 놀이시설이 시시하다고 느낄 수 있을 것 같아요. 외부 액티비티도 포함한다면 굳이 올인클루시브로 있을 필요는 없다고 보구요. 유아동반 가족이 3박 정도 하면 좋겠다 싶어요. 저는 4박 했는데 모든 식당 이용해볼 수 있어서 만족했어요. 초3 아들은 키즈 클럽의 마지노선 나이같았구요. 다음에 간다면 조금더 물놀이 시설이 다양한 곳에 갈 것 같아요.

10/10

Exceptional

18 Jun 2026

Jia

Very nice

Friends

10/10

Exceptional

18 Jun 2026

Marc

Great property to visit with family. The beach was really beautiful and clean.A lot of fun activities. Food selection was great! Will definitely go again

Family_with_children

8/10

Excellent

17 Jun 2026

David Alexander

Great staff. Food was good, but more variety is needed. Italian restaurant wasn’t too great.

Family_with_children

6/10

Pleasant

17 Jun 2026

Tyrone

Felix was hands down the best bartender I have ever had at a resort and I’ve been to a lot. The drinks were delicious. The Enclave upgrade is totally worth it. The food is just okay. Nothing exciting. Pools are nice.

Family_with_children

8/10

Excellent

17 Jun 2026

Amir

Staff and beach

Family_with_children

10/10

Exceptional

17 Jun 2026

Evelyn Ortega

Best hotel in Cancun by far

Family

10/10

Exceptional

16 Jun 2026

Roger Russell

A nice resort with excellent staff, you couldn't ask for more attentive accommodations. The check-in process was the most professional and organized that I've ever encountered at an all-inclusive. The service from the bars and the waitstaff was fantastic, you couldn't ask for nicer or more helpful people. The negative reviews regarding the food here are off base, we never had a bad meal at either the restaurants or the buffet. It's not to say there weren't some negative aspects to our stay but not enough to complain about. The sargassam issue on the beach is real but there's not much they can do as it continously rolled in every day. None of the neighboring resorts were raking it from the beach because unfortunately it's a losing battle. We were unable to reserve a night at the steakhouse since we weren't Enclave but we ate at the other 3 restaurants and they were all excellent. An overall positive experience.

Family

10/10

Exceptional

16 Jun 2026

Jesusa

We really have a great family vacation in this beautiful resort On our first day I’ve complained about the noise of the construction/renovation that’s been going on near our room & the front desk lady was very helpful to transfer us to a quiet & better location & when we checked out, she even allowed us for another hour to use the facilities & restaurant, shout out to her, sorry forgot her name.
Thanks Hilton & will continue to patronize your hotels!

Family_with_children

6/10

Pleasant

16 Jun 2026

LORENZO BOCCO

Convenience

Family_with_children

6/10

Pleasant

16 Jun 2026

Tariq

Them was dusty and had flies. That room was so dusty I was sick the entire trip. The room had no AC and was super hot at night I didn’t have one good nights rest. Staff was amazing and super helpful. Food was great at the restaurants especially the Sky Bar. Enclave wasn’t really worth it but I can’t imagine being there without it seeing as how it was the only bright spot for me at times. Never going back due to the dirty ahhh room.

Partner

10/10

Exceptional

16 Jun 2026

Rosa

We had a great time, staff was so attentive! And I highly recommend a massage by Veronica! She’s amazing!

Family_with_children

10/10

Exceptional

16 Jun 2026

Maria

Great stay

Friends

10/10

Exceptional

15 Jun 2026

Samantha

Food was amazing (skip La Luce and instead go to Noriku twice), service and assistance outstanding. Rooms were well appointed and cleaned/restocked daily. Seaweed not a problem for us. With kids, we didn't make full use of the extra bars available to Enclave but the beach side room and balcony was well worth it (and the dedicated check in area). The Enclave 2 bedroom suite is actually adjoining rooms so plan accordingly for having two external doors if you have kids. Dance parties every night at Chama bar meant our room (and every room) had sounds of unreasonably loud music until 10.30pm. In June, we didn't have trouble finding pool side seats with umbrellas for shade. The hotel organized excursions were great.
Book your dinners by going to the concierge right after you check in. They will talk up the \"show\" at Noriko but keep in mind that had a set menu - we had a non-show reservation and yet saw the whole thing plus got to eat what we wanted. The folks working there were just so friendly and helpful. Hotel felt very secure.

Family_with_children

10/10

Exceptional

15 Jun 2026

Crystal

The hotel food was great!!!! The view to the beach was great! The pools were great! Highly recommend this hotel!!!!!!

Family_with_children

10/10

Exceptional

15 Jun 2026

Alvaro

The resort was excellent… very family-friendly with an outstanding staff who were always willing to help. The atmosphere was consistently enjoyable, especially with the fun themed nights. Highly recommend!

Family_with_children

10/10

Exceptional

15 Jun 2026

Pietro

Excelente las instalaciones y servicio

Family_with_children

4/10

Poor

15 Jun 2026

Gustavo Alberto

You can get more for the money you pay. I don't recommend upgrading to enclave, very expensive for a poor service.

Family_with_children

10/10

Exceptional

15 Jun 2026

Brian

The staff was very friendly, the room and facilities were very clean, the food was great, and the beds were very comfortable!

Family_with_children

10/10

Exceptional

14 Jun 2026

Juanita

First time staying at this property and won’t be the last! Food at all restaurants and buffet were amazing as the service and presentation.

Family_with_children

10/10

Exceptional

14 Jun 2026

Rocio

Loved it. Food could be a little better but overall excellent

Family

10/10

Exceptional

14 Jun 2026

Macario Romero

The Enclave lounge staff and food were the best. Also Noriku and the Italian food restaurant were by far the very best as far as food, ambience and great service.

Family_with_children

8/10

Excellent

14 Jun 2026

Andrew

The staff were very helpful, also, the resort was very clean, when it comes to activities there was tons of beach activities along with poolside activities.

Also, every night had a different event that took place to entertain the guests.

The room I booked did not disappoint me as well.

Family_with_children

10/10

Exceptional

13 Jun 2026

Tiffany ann

This property thought of everything! There were daily hourly activities at the kids club, my som had a blast. It was safe and so innovative every day after breakfast he wanted to go, the staff was amazing! The area was clean! The daily activities and recreational things were also amazing for us adults, they had volleyball ball at the beach and in the pool. We met alot of people and had fun, they had a djay , and water activities like zumba. Every bathroom was clean in this facility! Housekeeping was amazing, they left our room spotless everyday. Room service was fast friendly and always so helpful. The bartenders were awesome! Shout out to Santiago in the pool area bar! This was a true all inclusive. Restaurants were amazing, the grill by the pool as well. The evening events were super cool. We loved it because kids were included so we danced all together . I can keep going about how great it was! Thank you to every single department and staff it was an unforgettable vacation.

Family_with_children

10/10

Exceptional

13 Jun 2026

Jessica

Staff is amazing! Every single person is super kind and helpful, excellent service. The food is delicious and the rooms are comfortables.

Family

10/10

Exceptional

12 Jun 2026

Mayte

Great all inclusive hotel. I was extremely happy with everything. Food at the restaurants was very good.

Family_with_children

6/10

Pleasant

12 Jun 2026

Angel

The view was fantastic! Beds were comfortable. Pools were nice. Staff was pleasant. The shower leaked into the bathroom. Food wasn’t very good, restaurants were better but the buffet wasnt great and alot of the food was cold, ordered room service and my sandwich had a long hair in it. Nothing to do in the resort if the weather is bad.

Family

10/10

Exceptional

12 Jun 2026

jesus alfonso Aguillon

Everything good

10/10

Exceptional

11 Jun 2026

Hiba

Family friendly

Family_with_children

10/10

Exceptional

11 Jun 2026

Stephanie

Hilton Mar Caribe was a great hotel! The staff were incredibly friendly and helpful. Food was delicious - both the buffet and the restaurants. Everything was clean. The kids water area was perfect for all three of my kids ranging 6-12. Kids Club was great. My kids begged to go every single day. Pools were clean. Adult only hot tubs were beautiful. Pool bar was fantastic. Great drinks. You can special request alcohol you want. We were not Enclave members but didn't feel left out on anything. We had a floor level suite and it was incredible! Very spacious. Plenty of room for all of us with the murphy beds. It definitely felt like home, rather than a cramped hotel room. Shower was huge! Would definitely go again.

Family_with_children

10/10

Exceptional

11 Jun 2026

Laura

This was a wonderful stay. We had a few issues on the first day upon registration but the staff made up for it. I would first like to extend my gratitude to Cesar the manager. He is an excellent manager and very attentive to your needs. He went above and beyond with his kindness and generosity to ensure our stay improved and made us comfortable. He is great as a manager who takes accountability for his staff and they all work as a team to ensure your family gets the best stay. I would like to give a special thank you to enclave concierge Arely. She is amazing. Wonderful. Kind. She was helpful attentive and made sure our kids were taken care of. We celebrated our daughter's 7th birthday here and she made it very special. Guadalupe from restaurant reservation was also helpful. Nestor from the buffet restaurant as well as Gerry and chef Emmanuel and server Angel from La Luce were all fantastic and made excellent reccomendations that made our food experience once in a lifetime. The 2 ladies at the omelett station make amazing food and chilaquiles. The food at Maxal was tremendous. Quesabirrias is the go to here. The opportunity to stay hear beachfront is an experience ill never forget

Family_with_children

8/10

Excellent

11 Jun 2026

Antonio

Really good hotel and amazing food. The staff is very respectful but some are grumpy. The entertainment is two stars (compared to other hotels.) The hotel is mostly to relax, but if you are looking to have fun with entertainment, either go with an amazing group of family/friends or go to another hotel

Family_with_children

8/10

Excellent

11 Jun 2026

Magaly

The food was delicious and definitely one of the highlights of our stay. Overall, we had a good experience, but the service was average specially in the buffet area. I often had to call to have the room cleaned and to get fresh towels. It would have been nice if these services were provided more consistently without having to request them.

Family_with_children

2/10

Poor

11 Jun 2026

Omar

Very basic no activities the food is really bad

Family_with_children

4/10

Poor

10 Jun 2026

Tran Quang Duy

no good

Family_with_children

10/10

Exceptional

10 Jun 2026

Cheryl

The resort is wonderful especially for families and young kids. Wow we’re all adults so we tired a bit

8/10

Excellent

10 Jun 2026

Rafael Jaimes

We had great time,food,drinks ,staff everything was good

Family_with_children

6/10

Pleasant

10 Jun 2026

Joe

Check in process took way longer than expected. Had reason to complain about a missed room cleaning day which was quickly fixed with no further issues during my stay. Steak house was excellent and staff is very friendly and willing to help. Not a fan of most foods served at the buffet which is not my criticizing the food quality/taste, may just be my personal palette. Hotel location is ideal if one is planning offsite trips.

10/10

Exceptional

10 Jun 2026

Anh

Loved it for the kids but swim up bar should only be for adults . Many food choice options

10/10

Exceptional

09 Jun 2026

HUAN

Kid friendly,very nice staff.Clean room.

Family_with_children

10/10

Exceptional

09 Jun 2026

Adalberto

Very clean and well maintained. We enjoyed the pools and the beach. The food could be better. Overall enjoyed our stay.

Family_with_children

10/10

Exceptional

09 Jun 2026

Kayla

Beeen to Cancun many times but the Hilton was the best hotel yet! The only downfall is check in and check out it’s takes way to long

Family_with_children

10/10

Exceptional

09 Jun 2026

Ivan

Good and amazing food great service and staff

Self

10/10

Exceptional

08 Jun 2026

Diana

Loved it!!! Family friendly. Great atmosphere would definitely recommend and return

Family_with_children

8/10

Excellent

08 Jun 2026

Yamilka

Highly recommend hotel. Our stay was pleasant and friendly

Family_with_children

10/10

Exceptional

07 Jun 2026

COREY

We absolutely loved our stay here. The food was the best we'd ever had at an all inclusive resort. We would absolutely stay here again. Highly recommend. :)

Partner

8/10

Excellent

07 Jun 2026

Jing

good

Family_with_children

10/10

Exceptional

07 Jun 2026

kelsey m

Family

6/10

Pleasant

06 Jun 2026

Elena

We stayed at Hilton Cancun Mar Caribe All-Inclusive Resort with our family. The resort itself is beautiful — modern clean rooms, friendly staff, good food, and a well-maintained property.

However, there were some disappointing issues. The biggest one was the beach. We chose Cancun because of the famous clear turquoise Caribbean water, but during our stay there was a lot of sargassum!!!!and strong waves. We understand the hotel cannot control nature, but we expected better beach maintenance. We did not see the shoreline being cleaned regularly, while seaweed remained near the water.

The restaurant reservation system was also very frustrating. We wanted to visit the steakhouse but only got a reservation on our last night at 9:30 PM. With two young children (3 and 5 years old), this was very inconvenient. The front desk told us guests need to wake up around 6 AM to make reservations. We came on vacation to relax, not to wake up early just to book dinner. Surprisingly, we saw empty tables when we finally went.

Also, there are no easily accessible restrooms near the pool area. For a family resort, this is a big inconvenience with small children.

Overall, we enjoyed parts of our stay, but for this price level we expected a better beach experience and more family-friendly organization.

Family_with_children

10/10

Exceptional

06 Jun 2026

Maliha

From Zoya, Manaal, and Maliha
We really enjoyed our stay at the Hilton resort and are extremely grateful for the staff and hospitality. Both my kids had a blast staying here and loved the entertainment staff! They are all so sweet and friendly, their energy never runs out and it made staying there so much more special. Special shout out to Chris, David, Antonio, and Santos They made our days so memorable. We had so much fun doing all the creative things that they had planned and are extremely great full for the amount of energy, effort, and time they put into making this trip fun for us! Thank you so much for making this trip 10 times more fun! We will always remember this!

Family

10/10

Exceptional

06 Jun 2026

Cristobal

En general es una excelente opción para vacaciones, buena ubicación, el tamaño del hotel evita trayectos largos o molestosos, instalaciones completas, comida buena y variada, casi todo el personal muy atento y servicial.

Excelente opción para ir con niños pequeños y grandes, buen ambiente familiar.

Family_with_children

10/10

Exceptional

06 Jun 2026

Ebi

was everything exellent😍

Family

8/10

Excellent

06 Jun 2026

Rayner Alberto Ferrer

Recomendamos 100% la propiedad para que pasen sus vacaciones en familia, super atento el personal, maravilloso en todos los sentidos.

Family_with_children

10/10

Exceptional

05 Jun 2026

Erika

Beautiful

Family_with_children

10/10

Exceptional

05 Jun 2026

Tomas

The hotel staff was nice vey comfortable rooms and clean.

Family_with_children

10/10

Exceptional

04 Jun 2026

Warren

Clean hotel room. Nice view from the Enclaved room. Free drinks get replenished every day. Shout out to Diego at the front desk who helped me recover my AirPods I lost at the beach.

Family_with_children

2/10

Poor

04 Jun 2026

xiao

Our stay at this hotel was extremely disappointing.

Before arrival, I contacted the hotel about airport transportation. Instead of providing assistance, they directed me to a third-party service and required additional payment.

The hotel facilities are outdated and poorly maintained. Our ground-floor room had a strong musty smell, the bathtub shower leaked, and housekeeping often failed to replace towels without multiple reminders.

Cleanliness was a major concern. Around the pool area, we frequently noticed what appeared to be vomit that was not cleaned promptly, making the environment unpleasant and causing our child to avoid the pool.

Food quality and hygiene were also disappointing. We saw flies landing on food at the buffet on multiple occasions. Most of the specialty restaurants were below expectations. The Japanese teppanyaki restaurant was the only decent dining experience; however, my husband became seriously ill after eating there and suffered from diarrhea for more than 24 hours. We contacted the hotel doctor, and the incident was documented.

As a result, we had to cancel several planned activities and excursions.

A hotel does not need to be brand new, but it should be clean, hygienic, and properly maintained. Unfortunately, this property failed to meet those basic standards. Based on our experience, we would not recommend this hotel.

Family_with_children

10/10

Exceptional

03 Jun 2026

Mibzary B

Everything was good and excellent!

Family_with_children

10/10

Exceptional

03 Jun 2026

Ma Janet Villareal

The staff were so helpful. We loved the all-inclusive accomodation.

Family

6/10

Pleasant

02 Jun 2026

MIRIAM

Was ok

Family_with_children

8/10

Excellent

01 Jun 2026

Rosario Michel

The room was very clean. We had to request additional towels and they brought them up very quickly. The entertainment staff is amazing. Always making everyone feel included. They would remember you and when they saw you around the resort would always say hello. The restaurants were all very good, the only down part is that you need reservations to every single one. If you didn’t get up early in the morning to reserve you were eating very late. The buffet and outdoor grill didn’t need reservations. However, we disliked the buffet. We tried it twice and both times the food was cold and not much variety. The grill restaurant is very good, I recommend that for lunch. Drinks were also good. For the most part all staff was friendly. I noticed the grill guys were in a bad mood most of the time. It seemed like any question they were asked was a bother to them. We tried to understand and blamed it on the heat but it would be nice if they would be more friendly.

Family_with_children

10/10

Exceptional

29 May 2026

Karen

Staff were amazing!

Family_with_children

10/10

Exceptional

28 May 2026

Thia N

My family truly enjoyed this resort. Relax and let them staff take care of meals, cleaning and planning. Most stress free vacation we have had in awhile

Family_with_children

8/10

Excellent

27 May 2026

Janeth Mora

Room needed a little more attention.

10/10

Exceptional

27 May 2026

Edengenet

The hotel is nice and accommodating for families with small kids.
I had issues with airport shuttle service. On my booking the property details says airport shuttle is available. When I call the hotel once I arrived at the airport I was told there is no shuttle provided by the hotel, but with another agency that should be booked by myself before my trip and it is extra fee as well. None of this wasn't mentioned or communicated till that moment. And I had to stay at the airport extra an hour and half just trying to figure this out because my calls to the hotel reception has been on hold and transfered to other parties when no one was willing to help. Finaly they told me to use a taxi or whatever I want.

Family_with_children

10/10

Exceptional

26 May 2026

Andres

Staff was great and the property was good also

10/10

Exceptional

26 May 2026

Tegeset

We had such a wonderful 4-day stay at this hotel with our teenager! The room was very clean, comfortable, and well maintained. The food was excellent with great variety and quality every day. Most importantly, the staff was incredibly kind, welcoming, and attentive throughout our stay. Everything made our trip relaxing and enjoyable. We would definitely come back again and highly recommend this hotel!

Family_with_children

10/10

Exceptional

25 May 2026

SANDRA

The staff was very helpful and friendly and welcoming. They went out of their way to make sure we had the best experience in Cancun. We will be booking with Hilton Cancun for our future visit. I highly recommend planning your next trip and reserving the best resort in Cancun, with Hilton Cancun Mar Caribe.

Family_with_children

10/10

Exceptional

25 May 2026

Godwin

Enjoyed my stay at the resort; the staff was very friendly and helpful. Service was top-notch.

Family_with_children

10/10

Exceptional

25 May 2026

Mahyar

The kids' club stuff was very kind and helpful. The room was so nice and looked new. The pool and lobby were also so clean and nice. We really like them.

Family_with_children

8/10

Excellent

24 May 2026

Jonatan

The rooms are clean , the pools are nice, and food is good but the ocean is rough with the water, strong waves and many algae .

Family_with_children

10/10

Exceptional

23 May 2026

Yohana

The place was amazing!
Close to the airport, plenty of pools and restaurants. The entertainment crew was amazing!
The only recommendation I can make is to add more shows at night time as we only experienced the circus and the other two nights was just a party like atmosphere which was fun but I wish they had more shows.

Family_with_children

10/10

Exceptional

22 May 2026

ALEJANDRA

Kid friendly, food was great and the staff were super helpful. We will definitely stay in this hotel again

Family_with_children

8/10

Excellent

16 May 2026

Samer

Hotel has 4 specialities restaurants with reasonable quality and ambiance, Italian restaurant has nice terrace with view , open buffet selection was good quality but limited selection compared to other hotel chains, coffee shop available 24*7 with sandwiches and salads, fruits and cookies is an advantage

Family_with_children

10/10

Exceptional

15 May 2026

Amreen

Everything was great…from pools, amenities to food; buffet offered a lot of variety and the Asian restaurant was my fav. The snack bar also a fav especially the crepe station; staff were very friendly and provided great service. Housekeeping did an impeccable job. The resort is Very clean and lots of activities for everyone. Only thing is at night I could hear a lot of movement from the floors above me…sounded like ppl were working so made it hard to sleep,

Family

10/10

Exceptional

15 May 2026

Seong Eun

Clean room, great food at dinner restaurant.

Family_with_children

10/10

Exceptional

13 May 2026

sylvia

Yes

Family_with_children

8/10

Excellent

12 May 2026

Amairani Esmeralda

The resort is good for families. Staff was friendly but felt that specialty restaurants were often short staffed so they weren’t very attentive. Restaurants were also by reservation only and pretty limited. We had to wait quite a bit to get a table even though we were on time to our reservations.

10/10

Exceptional

12 May 2026

Alejandra

We loved the entertainment staff!! From music trivia, beach volley ball, and the theme nights at the chala sky bar.

10/10

Exceptional

12 May 2026

Inna

Loved the hotel and all the staff! Everything was high class!

Family_with_children