Ivan De la
Excelente hotel muy atentos, muy buena opción familiar
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7.2/10Very good3,412 Reviews
Cleanliness7.8/10 7.8
Service7.8/10 7.8
Comfort7.4/10 7.4
Condition7.2/10 7.2
Amenities7.4/10 7.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Crown Paradise Club Cancún Todo Incluido
This charming hotel is situated in Hotel zone.
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Located in Cancun (Zona Hotelera), Crown Paradise Club Cancun All Inclusive is within a 10-minute walk of Delfines Beach and Iberostar Cancun Golf Course. Make yourself at home in one of the 617 air-conditioned rooms featuring free minibar items and LCD televisions. Rooms have private furnished balconies or patios.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals not allowed
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 4.97 per accommodation, per night
We have included all charges provided to us by the property.
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You need to know
- No pets and no service animals are allowed at this property.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
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Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property offers 4 pools: an outdoor infinity pool, an outdoor family pool (with a children’s pool), a semi-covered family pool, and an outdoor pool with pool bar for adults only. Connecting rooms are available for bookings of 2 \"Standard Room, Ocean View\" categories only and are subject to availability.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Only non-alcoholic beverages are available via room service.
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Minimal age
21
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Spoken Language
English
Spanish
Nearby attractions
Iberostar Cancun Golf Course
0.5 km / 0.3 mi
El Rey Archaeological Zone
0.5 km / 0.3 mi
Delfines Beach
0.6 km / 0.4 mi
Nichupté Lagoon
0.7 km / 0.4 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
1.9 km / 1.2 mi
Maya Museum of Cancun
2.5 km / 1.6 mi
San Miguelito
2.8 km / 1.7 mi
Oasis Arena
2.9 km / 1.8 mi
Aquaworld
3.4 km / 2.1 mi
Ballenas Beach
4.4 km / 2.7 mi
Luxury Avenue Shopping Mall
5.4 km / 3.4 mi
Kukulcan Plaza Shopping Mall
5.5 km / 3.4 mi
Hotel Zone Beaches
5.9 km / 3.7 mi
Marlin Beach
5.9 km / 3.7 mi
Yamil Lu'um Archaeological Zone
6.8 km / 4.2 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Crown Paradise Club Cancún Todo Incluido
100
reviews shown
Ashley
Overall we are happy with our stay and would consider staying again.
Pros: The kids loved the slide, which was the main reason I chose this hotel. We also loved the slushie’s by the pool, the buffet was great, and I loved that the Deli Crown had juices, coffee and snacks available for in between meals.
Cons: The elevators had no AC so it made the rides very uncomfortable. It wasn’t so bad until one elevator broke the last day I was there, so the remaining two were packed with people and body heat making it miserable. The dinner sign up was awful. No one told us when sign up started so the first day I would try multiple times and didn’t understand that it wasn’t broken until we asked. 11am is when registration started and it goes FAST. So we only got to eat at someone besides the buffet once. Then when we were leaving the Mexican restaurant option the guy at the podium was super aggressive about scanning and leaving a review. I scanned and said I’d leave it later and he told me to do it now. I said I prefer not, do I HAVE to do it now? He said yes. He had his phone ready to take a picture of my review too. My guess is that they get an incentive if they have proof they got people to do it, but I won’t be bullied or rushed into it unless you want a 1 star. To make matters worse the restaurant barely had anyone in it, even though so hard to get in. Wifi was also very poor. Bring your own benadryl bc they charge $25 for a box.
Pros: The kids loved the slide, which was the main reason I chose this hotel. We also loved the slushie’s by the pool, the buffet was great, and I loved that the Deli Crown had juices, coffee and snacks available for in between meals.
Cons: The elevators had no AC so it made the rides very uncomfortable. It wasn’t so bad until one elevator broke the last day I was there, so the remaining two were packed with people and body heat making it miserable. The dinner sign up was awful. No one told us when sign up started so the first day I would try multiple times and didn’t understand that it wasn’t broken until we asked. 11am is when registration started and it goes FAST. So we only got to eat at someone besides the buffet once. Then when we were leaving the Mexican restaurant option the guy at the podium was super aggressive about scanning and leaving a review. I scanned and said I’d leave it later and he told me to do it now. I said I prefer not, do I HAVE to do it now? He said yes. He had his phone ready to take a picture of my review too. My guess is that they get an incentive if they have proof they got people to do it, but I won’t be bullied or rushed into it unless you want a 1 star. To make matters worse the restaurant barely had anyone in it, even though so hard to get in. Wifi was also very poor. Bring your own benadryl bc they charge $25 for a box.
Marbys
Le doy una Estrella al hotel porque no hay menos que eso, las piscinas sucias, no hay aire acondicionado en el hotel solo en las habitaciones, no hay una sola máquina de café expreso en todo el hotel, la comida no muy buena,lo único positivo que vi fueron los toboganes para niños, los shows de noches de muy mala calidad en luces y escenarios.
Angelica De La Salud
Go with your mind open, there will be a lot of situations that happen at the hotel. Like no electricity for a few hours there’s not a lot of variety of food the food it’s the same every day breakfast brunch and dinner to do the reservations for the restaurants. It’s hard to get the reservations unless you have VIP. Depends on the tip you give them waiter that’s how they gonna treat you on the restaurants. Staff wise it’s OK. If you have kids, they don’t care. They have a lot of fun in the parks they have for kids.
Anais
Very family friendly, so many great options in restaurants they have to offer, buffet had alot of options.
Nicole
The only thing that would have made it better was the quality of the food in the buffet.
Carlos
The food is great, but the elevators wrre old and not in good shape
Iroro
They have fewer staff to attend to a lot of people and they will not pick the phone in time when you call. Some of their rooms are very old and nasty. But the kids amenities were great.
Jose Antonio Hernandez
Everything was great.The staff was really helpful was able to do a lot of stuff with my kids and be able to have a good time to relax food was also great
Jonathan
El personal todo muy grosero no lo recomiendo
Mavys Julissa
Es un hotel apto para familias con niños pequeños, bien organizados con actividades par entretenerlos.
La comida puede mejorar en el aspecto de variedad.
La comida puede mejorar en el aspecto de variedad.
Holly J
Our room was very clean. The common areas on resort were not cleaned well or often. Not much updating done recently. Some staff were very kind, some acted like we were bothering them by asking questions. Great food at the buffet and the onsite doctor was very helpful and efficient!
Ndum Laura
Our family had an amazing stay, and overall everything was top-notch! The resort was incredibly kid-friendly, which made traveling with little ones so much easier. We especially loved the couples massage—it was a wonderful and relaxing experience. The baby seater surcharge/service was also very helpful and appreciated.
Although I had read some negative reviews before arriving, our experience was the complete opposite. My family and I truly enjoyed our vacation and created wonderful memories.
A few suggestions for improvement:
The activities at the main pool could include more English alongside Spanish so that guests who don't understand Spanish can comfortably participate in the games and entertainment.
The restaurant and buffet seating areas would benefit from mobile booster seats for toddlers and young children.
The atmosphere at Galos Restaurant felt a bit unwelcoming compared to the rest of the resort. A warmer, friendlier approach from the staff would greatly enhance the dining experience.
It would also be helpful if the washrooms had step stools for small children so they can comfortably brush their teeth and wash their hands without needing to be lifted by an adult.
Overall, we had a fantastic stay and would definitely recommend this resort to families looking for a fun, relaxing, and child-friendly vacation. Thank you for making our family getaway so memorable!
Although I had read some negative reviews before arriving, our experience was the complete opposite. My family and I truly enjoyed our vacation and created wonderful memories.
A few suggestions for improvement:
The activities at the main pool could include more English alongside Spanish so that guests who don't understand Spanish can comfortably participate in the games and entertainment.
The restaurant and buffet seating areas would benefit from mobile booster seats for toddlers and young children.
The atmosphere at Galos Restaurant felt a bit unwelcoming compared to the rest of the resort. A warmer, friendlier approach from the staff would greatly enhance the dining experience.
It would also be helpful if the washrooms had step stools for small children so they can comfortably brush their teeth and wash their hands without needing to be lifted by an adult.
Overall, we had a fantastic stay and would definitely recommend this resort to families looking for a fun, relaxing, and child-friendly vacation. Thank you for making our family getaway so memorable!
Tekoh
Rooms were okay and lots of activities in the resort
DIEGO M
Could be a language barrier staff was not evey helpful and didnt offer help when noticeable in distress after losing my baby bottle. Instead thry were laughing and walk away when asking for assistance.
Sergio
You get what you pay for. It’s definitely on the cheaper side of the all inclusive on the hotel strip. Food was average. Very hard to get reservations.The waiters and waitresses in all the restaurants were very nice and attentive. The pools were nice.kids area was good. The big slides they have for everybody were not working which was a bummer. The ocean is very close.The front desk staff seems to be understaffed waited about 30 minutes to check in. One thing I was not aware of was that the lobby is an open court yard so it can get very hot and also when you leave your room it is open which was not ideal. Had only 3 elevators for 7 floors and sometimes one or two were not working. We did lose power on and off the first two days but can’t blame the hotel as multiple hotels and stores did as well but when we were in a back up generator only the lights worked in the lobby, no ac anywhere no elevator which made the first two days very hard. Overall an okay stay. Next time I will spend a little extra money and go somewhere a little bit nicer.
Miguel Angel
A wider variety of spirits is needed, and there needs to be more fun at the pool (good music); the poolside entertainment staff organizes very few activities throughout the day.
Lianet
Bad service overall
Frank Mustelier
Las reservaciones para cenar deberían de hacerlas más expeditas y amigables para familias. En varias ocasiones cortaban el servicio eléctrico y el calor era muy fuerte en el hotel. En general la atención del personal fue excelente, la comida muy buena y la vista al mar un sueño. Gracias
Oliver
No towels in our room and one day there was no electricity front desk never answered the the phone i had to walk up there every single time.
Kelli
Power was out for multiple days , causing hot rooms and restaurant . Waited 2 hours to check in. Pool and beach were nice , but that’s where it ends. We are budget travelers and keep our expectations low, this hotel didn’t even meet our low standards. Terrible buffet and food and drink. Won’t return. Book elsewhere
Daniel
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Alyssa
The large water slides weren’t open the entire time we were there. The bathroom had a wet spot on the floor that water kept coming up from under the floor. They gave us the wrong room and it took them a day and three requests to bring the extra bed to the room. The restaurant staff was amazing though!
Janet
Overall it was good. It has a lot of activities and my kids had a great time in the different swimming pools and waterparks. The beach was right next to the hotel with parasailing, jet skis, and close to the ferry. The personnel were supre helpful and nice. The restaurant food was good but not the buffet, the elevators were super hot and took forever, and I had to constantly report to the main office to open the waterpark.
Blerina
I do not recommend this resort for anyone.
I never done a review before and I never meant it to write the wrong one but this place really need one. It’s not four star at all. I don’t give it not even a star. Starting from check-in, which was very slow, only one of the Employee was working. The rest of them were talking to each other and didn’t care that the line was long. The hotel was old and some of this stuff at the hotel were rusty. The food was ok but they push you only to go to the buffet the restaurant you only can book it at 800 a.m. if you want 805 everything was booked. they didn’t do anything to accommodate you as guess a room service was charging even for a glass of milk
The pool and the towel were smelly. The room was very small and they try to keep it clean, even though everything was old.
the entertaining people were the only good thing about this resorts Nothing else is worth it very disappointed the worst trip of my life.
I never done a review before and I never meant it to write the wrong one but this place really need one. It’s not four star at all. I don’t give it not even a star. Starting from check-in, which was very slow, only one of the Employee was working. The rest of them were talking to each other and didn’t care that the line was long. The hotel was old and some of this stuff at the hotel were rusty. The food was ok but they push you only to go to the buffet the restaurant you only can book it at 800 a.m. if you want 805 everything was booked. they didn’t do anything to accommodate you as guess a room service was charging even for a glass of milk
The pool and the towel were smelly. The room was very small and they try to keep it clean, even though everything was old.
the entertaining people were the only good thing about this resorts Nothing else is worth it very disappointed the worst trip of my life.
Armando
Room service doesn’t answer the phone at night, had to go down to get some food too many times.
Nicole P
Rooms with visible mold, damaged flooring, unsanitary bathrooms, inadequate air conditioning, or other significant maintenance issues should be removed from inventory until properly repaired, cleaned, and inspected.
The resort should improve its reservation and room-assignment procedures to ensure guests receive the room type they reserved and paid for. When hotel errors occur, guests should not be required to repeatedly return to the front desk or transport their own luggage across the resort.
Management should coordinate room changes, provide luggage assistance, and follow up to ensure the issue has been resolved. I also recommend having a manager with decision-making authority available during peak check-in times and providing additional customer service and complaint-resolution training for staff.
Finally, the resort should strengthen its housekeeping and preventative maintenance procedures for guest rooms, elevators, air conditioning, linens, towels, recreational amenities, and advertised services. Management should also evaluate whether the resort is accepting more reservations than its staffing, accommodations, and infrastructure can reasonably support. Making money and increasing revenue should never come at the expense of cleanliness, safety, service quality, or the overall guest experience.
The resort should improve its reservation and room-assignment procedures to ensure guests receive the room type they reserved and paid for. When hotel errors occur, guests should not be required to repeatedly return to the front desk or transport their own luggage across the resort.
Management should coordinate room changes, provide luggage assistance, and follow up to ensure the issue has been resolved. I also recommend having a manager with decision-making authority available during peak check-in times and providing additional customer service and complaint-resolution training for staff.
Finally, the resort should strengthen its housekeeping and preventative maintenance procedures for guest rooms, elevators, air conditioning, linens, towels, recreational amenities, and advertised services. Management should also evaluate whether the resort is accepting more reservations than its staffing, accommodations, and infrastructure can reasonably support. Making money and increasing revenue should never come at the expense of cleanliness, safety, service quality, or the overall guest experience.
Franciel
Scammers! Shower is unacceptable! Hotel never will provide pictures from the shower because is a disgrace! Room smells like mold pot!
Bartosz
Great place for kids but needs updates. The rooms were on the small side but livable. The overall property seems to be deteriorating, it needs work and it seems like they're trying to keep up with it but the list is long. The kids loved it. The food selection was not as good as other resorts we stayed at. Menu was limited and didn't matter if you went to the restaurants. All food was pretty much the same. So a solid 3 star place. For the price. You really can't complain.
Michelle
Clean room, Pool is amazing and staff is nice.. food could be a little better.
Jerrit C.
Clean room
Josh
Nothing worked in my $1400 room!!! Toty upset. The manager Raphael don’t know anything!!! Nor Samuel either. My room is literally overflowing as we speak.
Mark Andrew
This was our 4th time at this resort. We have absolutely loved coming here, but are considering going someplace else. Due to the new way they require you to make reservations at the restaurants. You could no longer plan out your reservations and make them ahead. This year we were able to fill out a form with 3 dates, times and restaurant name because we booked through Expedia and even then we werent guaranteed we would all get the same dates, times and restaurants and we didnt. Once we received our reservations, we went to the front desk and asked if there was something we could do to get them all together and we were told no, but if we go at 5:30p and asked the Manager they can usually get us in. So we did, everytime and although they were able to get us in, they were annoyed that we all didnt have a reservation. It would make complete sense if the restaurant was full, but it wasn't and in most cases we were the only ones in there until 6:30 or 7p. They definitely need to figure something out about that for those families, going on vacation together and staying in separate rooms. The solution is not to become a member, that was another option presented to us.
Stephany
Clean resort and family friendly
Joseph
Staff was terrible. Never had any towels and when we tried to call the front desk for towels or room service or anything they never answered.
walter
No meat options and restaurants you need make reservations is no good
Klea
I will start but saying that the staff is amazing but the property is very outdated. We had to change 3 rooms due to mold and awful smell in the rooms. The coffee machine didn’t work for the whole week we were there. The bathrooms by the pool were nasty and had to bring my kids all the time back and forth to the room to use the potty. Is unfortunate because the ocean and the staff is amazing but the property needs a renovation. The food in the buffet was mostly the same all the time but the restaurants were amazing except the steakhouse that ruined my daughter’s birthday night and surprise by “forgetting” to put the decorations I sent up when they said that’s something they can do and will do and were tipped good. The safe didn’t work in all 3 rooms. The elevator started shaking when we were inside twice. Some of the front desk was kind of rude when asked to change the room to a lower floor because my kids were terrified of the elevator and starting smirking and talking spanish with a colleague till they realized I could understand and speak spanish as well then the attitude changed. Big thank u to Aramis, all the staff at the buffet and restaurant and all the housekeeping staff in general. I chose this resort because it was recommended by a friend who had been there 3 years ago but it definitely had gone downhill since there and is very unfortunate because they have amazing staff.
Kenneth
The buffet was the same every meal. There wasn’t enough variety. There’s lots activities but would be nice if the game room was open all day. Some staff were very friendly and helpful, others not so much. Over all it was fun!
Miriam
Loved my stay there , went with another family and everything was great . With one exception. Food was not so good but everything else was 100 great
Joshua
We had a great time.
JOSE
I got hurt on their property and they basically told me that they didnt care . I wrote them an email and they have not responded to it . This was almost a week ago
Martha lila Alcantara
El Club de Niños tiene excelentes actividades cada Día y las Chicas encargadas son muy tiernas con todos los pequeños
Janel
Where to even start.... at arrival we first get to our room ac wasnt working properly, bed sheets ans blankets ripped and rotting fruit on table amd mini fridge not loaded as explained. Day 2 my son was stuck in bathroom for almost 45 minutes because bathroom door handle was broken and needed to be replaced. Half water slides dont work. Mini golf is runned down and they didnt have proper putters to even play. Greens on mini golf are ripped and have random holes in them. Not playable. Bara close at 6p. Pools close by 8p. Adult pool at 6p. And they never have pools ready for swimming at time posted. Staff is always still cleaning for 2 hours past. Elevators are not air conditioned and we waited over 20min at times due to again an elevator being down each day. Oh but the kicker is their staff went into our room rummaged through drawers and took a bank envelope of money from our belongings. Manager and head of security told us it would be taken care of after waiting for almost 3 hours for them to come speak to us. But at check out they said it wasn't their problem that we should've used a safe they never told us about. They charge you a fee to restock mini fridge in your rooms with water. Food is absolutely trash!!! We picked this hotel based off reviews from Expedia and it was a waste of money. Horrible experience. It makes me apprehensive to ever book with Expedia again!!!!
Enrique
Bufeet is an all day thing, particular restaurants are by reservation only! If you buy through expedia they prioritize you by reserving any restaurant 3 days prior (:
Fallon
Some of the staff was rude, the hotel never had clean washcloths and had to request towels and washcloths multiple times. The front desk would never answer the phone when you called for requests. The restaurants had limited food selections and you had to make reservations but the restaurants were never full. The buffet was ok but not the best.
Tahir
Food at buffet was horrible but restaurants were pretty good
CARLOS
El personal no fue muy amable , faltaba un poco de limpieza en las habitaciones, la cómida estuvo buena, pero muy difícil reservar la cena , lo más seguro que no volvería 😞
Tatiana De La
Great hotel.
Stuff is just amazing, so attentive - they remembered our favorite drinks - we had it waiting the second we would come in, our kids names (and made sure to great them every time).
Food was tasty and had good variety. They also were willing to make some special orders for kids.
Night show was fun and very professional.
There was never a problem with waiting - pool and beach chairs, table at the buffet - everything was available right away. And Italian restaurant was just the best honestly, we went 2 times - that’s how good it was.
We had a blast!
Stuff is just amazing, so attentive - they remembered our favorite drinks - we had it waiting the second we would come in, our kids names (and made sure to great them every time).
Food was tasty and had good variety. They also were willing to make some special orders for kids.
Night show was fun and very professional.
There was never a problem with waiting - pool and beach chairs, table at the buffet - everything was available right away. And Italian restaurant was just the best honestly, we went 2 times - that’s how good it was.
We had a blast!
Nacer
Its great
Maxim
Very family- and kid-friendly resort with great food, excellent service, and fun evening shows. The only reason I'm giving it 4 stars instead of 5 is that the hotel feels a bit dated, and the elevators were slow and often quite hot. Overall, we had a great experience and would recommend it for families.
javier
Experience was good , food is incredible is my second time in this hotel and it was amazing again, bus to hotel zone is easy to take and airport is close
A lot of Childs , the adults pool was awesome
A lot of Childs , the adults pool was awesome
Noemie
We went there 5 years ago it was amazing!
Staff,food and amenities.
This trip was not good we had to order food for supper every night because there was nothing except hot dogs and spaghetti and you eat down stairs because everything else is close and in renovation.
The hotel needs some renovation getting old other wise the staff was very nice.
Staff,food and amenities.
This trip was not good we had to order food for supper every night because there was nothing except hot dogs and spaghetti and you eat down stairs because everything else is close and in renovation.
The hotel needs some renovation getting old other wise the staff was very nice.
ivelisse del carmen baez
Food was horrible taste bad not much to do I will not go again and they gave me a room smell like baseman horrible never ever
Milene
Everything was pretty good
Claudia Patricia
We had a great experience.
Alain
Good place for children.
Mayra Sulema
Loved the staff !!!
Alejandra
The Main pool has a nice view that overlooks the ocean very beautiful. Food for breakfast and lunch at the buffet was not good lacked lots of flavor
Rosa Maria
Sooooo coming back
Dante
Great resort!!! Loved it!!! Buffett!!! Staff!!! Pools!!! Room service!!!
Carlos
I have stayed there 6 times in the last 10 years and it’s outdated and buffet is needs better food
Daniel
Property is deterorating rapidly, hopefully much needed repairs are addressed soon.
RIGOBERTO
Horrible food and servers are really rude
Wender D
O quarto tem um cheiro muito forte de mofo, no quarto que eu estava não pegava internet, reclamei várias vezes mais não fizeram nada,
Egzon
The food was good and the activities for kids were good just the hotel had a lot of cockroaches that grossed us a lot we had to go through a lot of stuff when we got home to protect our house for those not to get in our home
Janel
Great Resort for families!
Robert
Overall, this hotel has just okay. It’s the more budget friendly option. However, I can honestly say I wouldn’t book it again.
The food was tasteless and sometimes straight up awful. You’re better off bringing a lunch. The restaurants are all by reservation only. Which is totally unreasonable. The room we stayed in had broken and dated furniture. The bedding smelled like laundry that was left in the washing machine too long. Nasty! We asked for water and they never showed up to stock our refrigerator. They want you to buy it! Bull! All the alcoholic beverages were too watered down. The kids water slides were under maintenance the whole week I was there. So we never had a chance to ride them.
The food was tasteless and sometimes straight up awful. You’re better off bringing a lunch. The restaurants are all by reservation only. Which is totally unreasonable. The room we stayed in had broken and dated furniture. The bedding smelled like laundry that was left in the washing machine too long. Nasty! We asked for water and they never showed up to stock our refrigerator. They want you to buy it! Bull! All the alcoholic beverages were too watered down. The kids water slides were under maintenance the whole week I was there. So we never had a chance to ride them.
Johanna
I booked entertainment with their staff. They requested my phone number. I received miscellaneous messages shortly after.
Chantal
The property has definitely seen better days. Our bathroom was in disrepair and there was hair in the shower, when we arrived the latch on the balcony door was broken and on our first night there there was a storm overnight and it rained in our room.
A note about the superior family suite or whatever the name is The website picture shows a privacy wall between the bunk beds and the main bed and not no longer exists as an actual layout so if you're looking for privacy so you can go to bed at different times this won't work for you. They do have 2 accent chairs in front of a tv behind that wall now as well as the balcony so if that works for you then great!
The bar and waitstaff are very attentive unless it's Saturday, we had a lot of tired staff. I think it's turnover day maybe? The buffet was sparse and many people ended up just eating fruit and bread.
The a la carte restaurants get you in and out in an hour but the kids menu at all of them in the same (nuggets, bolognese and quesadillas) so my kids were over it by the 3rd restaurant.
Some minor inconveniences also such as counters too high for young children to independently wash up/brush their teeth and the theatre shows being at 9pm even though they had some geared to kids.
Ultimately, if you want a budget getaway this place is fine. You get what you pay for.
A note about the superior family suite or whatever the name is The website picture shows a privacy wall between the bunk beds and the main bed and not no longer exists as an actual layout so if you're looking for privacy so you can go to bed at different times this won't work for you. They do have 2 accent chairs in front of a tv behind that wall now as well as the balcony so if that works for you then great!
The bar and waitstaff are very attentive unless it's Saturday, we had a lot of tired staff. I think it's turnover day maybe? The buffet was sparse and many people ended up just eating fruit and bread.
The a la carte restaurants get you in and out in an hour but the kids menu at all of them in the same (nuggets, bolognese and quesadillas) so my kids were over it by the 3rd restaurant.
Some minor inconveniences also such as counters too high for young children to independently wash up/brush their teeth and the theatre shows being at 9pm even though they had some geared to kids.
Ultimately, if you want a budget getaway this place is fine. You get what you pay for.
Mariama
The manager let us check into our room early. And since we went on the trip for my birthday, he also set the room up.
Samira
We stayed for 6 nights there , the checking was terrible even at 3 pm our room wasn’t ready! And the line was crazy.. we saw a cockroach in bathroom that was discussing… water park was close all the week and there was just 2 pool with too many people in ! Buffet restaurant was so simple and the food quality was weak, but the Italian and Mexican restaurants were so good! Building was old and there isn’t any air conditioning in the lobby or bars … not recommended at all !
Hygor Juliano
Second time staying at Crown Paradise Club, 8 years apart and the improvements are noticeable.
Nothing to complain about. Was great before and it's better now.
Nothing to complain about. Was great before and it's better now.
Cristobal Isiordia
Todo fue exelente muy divertido para toda la familia exelente servicio del staff 10/10 recomendado
ANTONIO
The cleanliness of the rooms and the friendliness of the staff were excellent. The buffet restaurant was extremely noisy, mainly because of the constant presence of small children screaming while their parents seemed indifferent to the situation.
The best reservation-only restaurants were the French, Italian, and Mexican restaurants. The seafood restaurant, however, seemed to me to be of very low quality, with a poor menu and badly prepared dishes: a ceviche that did not taste like ceviche and a sangria that did not taste like sangria. Aside from that restaurant, the other dining venues were very pleasant and offered good culinary options. The buffet menu was also appealing, although the atmosphere became quite overwhelming because of the noise.
Overall, it was a pleasant experience, though not an exceptional one due to the constant rough waves throughout the stay. The excursion to the underground river Río Secreto is highly recommended.
The best reservation-only restaurants were the French, Italian, and Mexican restaurants. The seafood restaurant, however, seemed to me to be of very low quality, with a poor menu and badly prepared dishes: a ceviche that did not taste like ceviche and a sangria that did not taste like sangria. Aside from that restaurant, the other dining venues were very pleasant and offered good culinary options. The buffet menu was also appealing, although the atmosphere became quite overwhelming because of the noise.
Overall, it was a pleasant experience, though not an exceptional one due to the constant rough waves throughout the stay. The excursion to the underground river Río Secreto is highly recommended.
Karla Maria Acosta
Staff members were so friendly and helpful
Selena
I would not recommend this hotel based on our recent stay. Check-in was extremely disorganized. We waited nearly three hours in a hot lounge just to receive wristbands, then had to go elsewhere for our room assignment. Traveling with two young children made the process especially frustrating. The staff often seemed unhelpful, and when I asked to speak with a manager after the long wait, I received only scripted responses with no real assistance. Communication throughout our stay was poor, and important information about restaurant reservations, towel cards, room service fees, and other policies was never explained at check-in. The property itself was disappointing. There was limited seating around the pools, our room and common areas were not very clean, and we found cockroaches in our room. The beds were also extremely uncomfortable. During our stay, the hotel lost power, forcing guests to use the stairs. My husband and one of my children also suffered food poisoning, causing us to lose a day of our vacation. In addition, our room safe stopped working with our belongings locked inside, and assistance was delayed despite our having an excursion scheduled. Several advertised amenities were unavailable, including the gym and large water slides. Housekeeping repeatedly left our balcony door open after cleaning, and obtaining basic items such as drinking water was unnecessarily difficult. Pool chairs were also in short supply, with guests reserving them early each morning.
Spencer
We really enjoyed our stay! We got the honeymoon suite and the views were to die for! The housekeeping kept the room in tip top shape. The property was absolutely beautiful and the staff was extremely accommodating and friendly.
The only sub-par about the facility is the gym there. It is very out dated and some of the equipment either didn't work or was falling apart (but let's get real, most people do not work out on vacation).
As a whole we very much enjoyed the stay and would 100% stay here again!
The only sub-par about the facility is the gym there. It is very out dated and some of the equipment either didn't work or was falling apart (but let's get real, most people do not work out on vacation).
As a whole we very much enjoyed the stay and would 100% stay here again!
Juan
Food was not the best
Patricia
The hotel was great the only thing was the food it was like a 6..other then that everything was good!!
Laura
All staff was so pleasant and helpful. Room service with sheet change daily/sometimes twice daily. Very clean, great entertainment daily and nightly. Bartenders were great with drinks. For the negatives... no one EVER answers front desk. Elevators were at times an issue (with one dropping us a bit, which scared the heck out of us that were in it at that time!!) Most of the time only 1 or 2 (if we're lucky) elevators worked at a time with often times long waits. Food was dependent on diff factors, but I would rate it as good, not excellent. We never had issues making reservations (aside from Seafood place) but the food offered for the most part wasn't great. I suggest the buffet and especially the fresh made eggs!!
Louis Matos
I recommended this place for family and adults. Rooms were always clean. Staff was awesome. Pools were also clean and well maintained. Plenty of things to do for the little ones.
Maria Veronica Aguirre de
Elevator doesn’t work well
hoon
It’s a really great place to come with kids. The pool, kids-only movie theater, and various activities for family, game room, mini golf for children are definitely big advantages. However, the buildings are old, there’s only one buffet, not many food options, no café, and only one snack place for hamburger, fries, hot dogs and few moren finger food next to pool. Room service also costs 70 Mexican pesos every time you order(all inclusive??), and the front desk rarely answered the phone, which was very inconvenient.
If I come back to Cancun next year, I would probably choose a different resort instead of staying here again.
If I come back to Cancun next year, I would probably choose a different resort instead of staying here again.
shelly
m
Remon
The staying was very good but my only concern is that the Waterpark area does not work during our vacation
tiffany
I love the room only thing was wrong was I paid extra for my room to be decorated and it didn’t happen I talked to someone about it and it still never happened
Breanne Elizabeth
Do not stay here. I cannot stress this enough! We booked to stay for a week, but we switched to a different resort after less than 24 hours. No refund was issued to us either.
Immediately upon arrival, we weren’t greeted by friendly staff as is customary at other resorts I’ve been to. We stood in line for over an hour waiting to be checked in.
The resort makes you have towel cards, and if you lose one, they’ll charge you 25usd. Travelling with kids, the idea of towel cards really stressed me out.
Our room was okay. The bed was hard, and it was generally just run down. Stained tub that needed to be upgraded/repaired.
We found the staff and even the guests to be pretty rude. This hotel definitely caters to its Spanish guests. The staff didn’t even acknowledge us. Never served us or asked if we wanted a drink.
We waited in line to get into the buffet for 45 minutes while they let the Spanish guests in ahead of us even when we were there first.
The staff isn’t friendly and doesn’t really speak any English. Once inside the buffet, again no one served us or asked if we wanted drinks.
This was my kids’ first time in Mexico, and they were all so confused why we were being treated so poorly for no reason.
I wouldn’t recommend this resort to my worst enemy.
Immediately upon arrival, we weren’t greeted by friendly staff as is customary at other resorts I’ve been to. We stood in line for over an hour waiting to be checked in.
The resort makes you have towel cards, and if you lose one, they’ll charge you 25usd. Travelling with kids, the idea of towel cards really stressed me out.
Our room was okay. The bed was hard, and it was generally just run down. Stained tub that needed to be upgraded/repaired.
We found the staff and even the guests to be pretty rude. This hotel definitely caters to its Spanish guests. The staff didn’t even acknowledge us. Never served us or asked if we wanted a drink.
We waited in line to get into the buffet for 45 minutes while they let the Spanish guests in ahead of us even when we were there first.
The staff isn’t friendly and doesn’t really speak any English. Once inside the buffet, again no one served us or asked if we wanted drinks.
This was my kids’ first time in Mexico, and they were all so confused why we were being treated so poorly for no reason.
I wouldn’t recommend this resort to my worst enemy.
Stephanie Marie
When we first arrived we were put in a room that was less than acceptable. The floor was dirty, there was hair in the shower. And the sliding shower doors were missing both handles so there were only small holes to put your fingers in to open and close the shower doors. That is if you could. They were so calcified they barely opened and would get stuck. The bed was hard and was like sleeping on cement. We inquired at the front desk and they gave us a different room which was better. The people there are RUDE. Even the hotel staff. If you are not one of the locals you are ignored, glared at and made fun of. I have never felt so uncomfortable in my life. Definitely would not recommend to Americans. Only about 10% of the hotel staff were welcoming and hospitable. The rest would not give you the time of day if you were not Latino. Very disappointing. This was our first time in Mexico and unfortunately will be our last. We will never be back and will make everyone we know aware to avoid this resort. It was not a good experience at all.
Julia
Family friendly resort with childcare amenities. Restaurants on site are great. Pools are clean and comfortable but very busy. Communication with this resort is TERRIBLE! Nobody tells you anything about the property when you check in. (Ex:you need to make reservations for dinner at the restaurants on site except for the buffet). I didn’t know that bcuz nobody tells you what to expect. I had to figure my way to my room, no assistance. If you’re lucky, you’ll get luggage service, if not, you’ll have to carry your own stuff. The property itself is not bad, but the communication needs work. Nobody answers the phone, I literally had to go to the concierge every time I needed something, then she called the workers before I got any help. There’s daily housekeeping though.
Priscila
Rooms are great, pool was great. Food was not good. Beach was ok
Harshil Bharat
Beautiful view and lots of activities every day.
Baileigh
Booked a family vacation, did the bundle deal with Expedia. Which was me, my 3 kids. We were going to visit my husband that lives in Mexico. Forgot to add him to the reservation, called, emailed, and message the hotel and Expedia before going on out trip. No one answered or gave any information what would happen if we just showed up without him added to the reservation. Showed up to the hotel just for them to charge me $1,300 to add one person for our 7 day stay. But when I booked with Expedia I was charged $1,300 for 4 people. It was ridiculous, Expedia or the hotel should have communicated better before we showed up. Over all it was a good vacation but food, reservations and the elevators need some work. House cleaning was amazing!
Peter
Overall a great value. Property is a little bit aged but they are updating all the time .
I would probably stay again
I would probably stay again
Keneil
Had a great time
Carla
The pool was clean and very accommodating to all age groups
Carl
I would say take the risk on this resort and don’t listen to much of what the reviews say me and my family loved it definitely would go again!!!
Aline Ribeiro da
Eveything was good! I cannot say great
Reed
Our experience as a family was incredible! Lots of activities for our kids to do, lots of pool and water options and the staff are so friendly. There’s a market that sets up every other day where you can shop local and pick out some unique treasures. Our only speed bump was the elevators in the main hotel tower were unreliable and stopped on every floor, even if no one pushed the button.
There is a lot of variety of food available and entertainment for everyone!
There is a lot of variety of food available and entertainment for everyone!
Brendan
So totally honest review- the place wasn’t bad but we wished we had spend a little more money for a better place. Was clean and friendly staff but food was not very good- hard to get reservations even though the restaurants weren’t full. All the websites we looked at stated numerous amenities but we didn’t see most of them. Not a bad place if you have never had an all inclusive before, but will definitely spend a little extra next time to stay at a nicer place.
Carl B
Check out one Hour, Early, Long line, one check out counter You Can Not Leave before Check Out
Location & surroundings
Crown Paradise Club Cancún Todo Incluido
Blvd Kukulkan 18 5, Cancun
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Crown Paradise Club Cancún Todo Incluido
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