Sun Palace All Inclusive

Mexico , Cancun (and vicinity)
CANCUN, Blvd. Kukulcan Km 20, Zona Hotelera, 247
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100 reviews shown

8/10

Excellent

10 Mar 2026

Andrea Veronica

Overall, it was a good experience. The problem was more Expedia that states it has 24 hour shuttle access and this is NOT true. It was very stressful and scary to have to find a way to get to the resort but staff at the airport helped us out. At the resort, the staff was nice but like 2-3 times we got staff members that did not look happy but seemed to expect or hint out wanting a tip. The room was amazing but again I had to call for a room clean up after having requested it and after a long day of being out.
Other than that I would have to add the resort needs more shows or amenities. Not much to do on the resort but we were ok with it since we went to just relax. Rooms and majority of staff members made the stay pleasant.
Oh don’t forget to RSVP for dinner. We struggled to get dinner because no one told us this. Food was delicious so that’s a plus.

Partner

10/10

Exceptional

06 Mar 2026

Edward

Food was excellent and because of this, we will be a regular customer.

Partner

10/10

Exceptional

06 Mar 2026

Mark

Excellent

4/10

Poor

04 Mar 2026

Sunghwan

It was a 3 night vacation. Upon arrival and check-in, we were constantly pushed to schedule a visit to their new resort as if they were selling a timeshare. They offered credits to be used in the resort and help with restaurant bookings within the resort. When declined to book for a visit to their new hotel, staff’s attitude changed immediately and they no longer had time for us. The hotel only 4 restaurants and i could not get a reservation at top 3 restaurants for the first 3 days and was able to get a booking on our last day. Ate the same food at the same mediocre restaurant for 3 days…. Room was okay, but all water bottles in the room were all opened and half drunken by previous user of the room and the towels were beyond dirty that i had to show the condition to the housekeeping staffs who merely acted surprised and replaced the towels. For 3 nights of resort stay, i would never use this facility again as they were only focused on pushing their hotel patrons to visit their new timeshare type property when we declined twice. It seems without confirmation to visit their new property, getting a reservation at one of their 4 restaurants in the property was not possible. Not worth the hassle and our money

Family

10/10

Exceptional

04 Mar 2026

Erika

Beautiful all around. Great water and great beach. Resort credits are not dollar for dollar and can’t be used on many things, so just beware if you’re offered a ton of them, it’s not as good as it sounds. Plus you pay 16% tax on top of it on the cost (which we noticed were inflated prices, so just beware)

Aside from that, it’s an amazing place. Food is great and service is spectacular everywhere. The crowd is older, so it’s much more relaxed and laid back. Not a place to get drunk and act wild, just a place to unwind, take time to enjoy the amazing turquoise aqua water and ditch the winter!

The Thai restaurant is delicious and so is Aurora, which has Mexican favorites. Quality of everything is top notch. Rooms are spacious and clean. Bed is comfy and sheets soft! We didn’t want to leave!

Partner

2/10

Poor

04 Mar 2026

ELVIS

Sun Palace Resorts has been the worst place I've ever stayed in.
I booked an ocean view room w/ 1 king bed for my anniversary on Valentines Day weekend. I get there and they tell me they don't have the room I paid money for ready and they never \"promise\" rooms even if you paid for them, they offered me a twin bed w/ a view or a king bed w/ no view. I tried talking to guest relations at the resort and they did nothing for me except put all the blame on Expedia saying I would have to contact Expedia for any help. He also promised that I would hear back from him the next day if any rooms become available & I never did. Not only that but they never offered any sort of compensation for not having the room I paid for ready for me. There were no decorations I requested in the room. Nothing offered to help support me coming to this resort for this special weekend.

They offer you $500 in resort credits that you can't even use. I was speaking to someone from the spa through text message and they told me a regular massage was $230 and I could only use $100 resort credits towards it. I chose not to get the massage here and never confirmed a massage as I went outside the resort to get one. On checkout, I find out that they charged me the resort credits & $$ on top of that for a \"canceled massage.\" Had to waste my time speaking with someone from the massage center while checking out and trying to get to the airport for them to take the charges off. Good thing I had the texts as proof

Partner

10/10

Exceptional

28 Feb 2026

Edelson Coelho

3rd time on this place …
Wonderful place, amazing service … like the place

10/10

Exceptional

27 Feb 2026

Edward M

Gorgeous resort! Food and staff were great! We will be back.

10/10

Exceptional

25 Feb 2026

Sharmay

Amazing time at the resort

2/10

Poor

16 Feb 2026

prateek

It was the worst experience ever. There was no cooperation from any one in the hotel.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Imdadul

Beautiful resort with excellent stuff.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Jennifer Lynn

Needs better liquor , more beer selections, better food , more options to eat
The staff and room and resort was super cl an and accommodating

Leisure Partner

6/10

Pleasant

04 Feb 2026

Norma

Discriminación!
Tienen mucha preferencia en el trato para los estadounidenses y muy poca atención para los latinos.

Leisure

10/10

Exceptional

03 Feb 2026

Bonnie

The staff was above and beyond kind, helpful, and courteous! The room was kept spotless, and the whole resort was so clean! We definitely enjoyed our time of relaxation!

10/10

Exceptional

26 Jan 2026

Benjamin

Amazing place to stay! Clean rooms, friendly staff and great food!

Leisure Partner

10/10

Exceptional

26 Jan 2026

Michelle

We had an amazing dinner at the Mexican restaurant & the Italian restaurant! The su chef is amazing & his chefs are also amazing! The wait staff went above & beyond as did the wine guy !!

Leisure Friends

10/10

Exceptional

26 Jan 2026

William

The Master Chef \"Deana\" and Sous Chef \"Fernando\" and team were amazing. they created the best dishes and hospitality for two wonderful dinners..

Leisure Family

2/10

Poor

20 Jan 2026

Christopher

Scam

You'll be promised lots of resorts credits. And you'll be told you can use x amount on the spa and x amount on anything else. You'll be given a brochure that says the same. They'll hand write notes on it. Then you'll check out and find out that it's all fake. Promised resort credits of $x,xxx. Billed over $xxx..and told resorts credits weren't available..total scam.

Leisure Self

10/10

Exceptional

09 Jan 2026

Fernando arenas

Great staff 100 % highly recommended

Partner

10/10

Exceptional

09 Jan 2026

Jeffrey

Beautiful beach with easy access, fantastic staff.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Paul

Yes

2/10

Poor

07 Jan 2026

Graham

This hotel experience was awful. The staff are very rude. We had major issues with discrimination as well. The staff do not care about the guests and are there just to nickel and dime everyone. Customer service was appalling. Avoid booking this hotel at all costs.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Annemarie

The room was spotless, the service incredible and the food was great too. We would certainly go back and recommend to anyone who wamts top notch service and great amenities.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Holly

Room was great. Cleaning and service were superb. Loved the pools and beach.

The desk staff was t

10/10

Exceptional

30 Dec 2025

Victor David

Superb. Celebrated our Babymoon at this resort. Nice small secluded resort for couples. Even though it's small it still felt very luxurious and never felt crowded at all. We will be back!

Leisure Partner

10/10

Exceptional

29 Dec 2025

Hammad

Clean and spacious room. Friendly staff. Breakfast was awesome. Restaurants were great only complain I have is 2 out of 4 restaurants were closed But overall my wife and I had a great experience! Definitely recommend and come back here again.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Adriana

Everything was amazing. I def will be coming back

Leisure Family

2/10

Poor

29 Dec 2025

Batsheva

The only person that I really love and help me is Brenda at the front desk she was amazing

The tour is terrible don’t believe them I got allergies to onions they told me don’t worry we will have food for you it’s was a Lie no food no towels and no space in the beach to lay down the restaurant that they told me it’s belong to Sun palace. It’s never was belong to Sun Palace. That was a lie. I’m diabetic. It’s was horrible not Relaxing at all it’s was terrible I got so sick plus I’m on vacation the lady called me at 8 am to go downstairs so she can activate all my activities which is crazy it’s to early in the morning specially I’m on vacation so wrong
I was thinking emergency I have to answer the phone but no much more to that

Partner

6/10

Pleasant

17 Dec 2025

Peter

Check in was an absolute nightmare. Was asked to show the physical card that I booked the room with. When I said I literally had no clue what card I used, they proceeded to ask me if I used someone else’s card to book the room. Was told to show them my bank account statement proving I booked the room(which doesn’t even make sense), and when I finally figured out which card I used, which was the Apple Card that uses a different number to in person transactions and virtual transactions, they made me screenshot the card details and email them to some unsecured email address. Either they don’t know how cc security works, or they’re literally trying to steal cc details. Either way, I had to immediately change my virtual cc number because it was now compromised.

Business_and_leisure Partner

10/10

Exceptional

15 Dec 2025

Ebony Marie

From start to finish we enjoyed the entire resort! The staff, our room, food, and the spa was all excellent!
We will definitely be back!

Leisure Partner

10/10

Exceptional

08 Dec 2025

Mark

Friendly staff, clean rooms and beautiful beaches. We will definitely be back

10/10

Exceptional

05 Dec 2025

Nichole

The resort was amazing all around.

Leisure Partner

6/10

Pleasant

02 Dec 2025

Anjay

Room had a humidity and mold issue. Very surprising as this hotel is highly rated. The mold issue seems to be all over the hotel.

10/10

Exceptional

27 Nov 2025

Darci

Food was fabulous, service amazing, truly great staff. The room was spacious and what a view!

Leisure Partner

10/10

Exceptional

22 Nov 2025

KATHLEEN LORRAINE

Amenities

2/10

Poor

22 Nov 2025

Hasmik

The hotel is disgusting. Staff are all bunch of liars

Leisure Partner

10/10

Exceptional

21 Nov 2025

Leon D

Service was exceptional

Leisure Friends

10/10

Exceptional

13 Nov 2025

Carlton

Always

Leisure Partner

10/10

Exceptional

05 Nov 2025

Amparo

Yes!! Excellent service!!

10/10

Exceptional

29 Oct 2025

Jacob

The room was very clean and cleaned everyday. All the staff were exceptional
The beach staff who brought drinks and food were exceptional very thoughtful. From the lifeguards to each server, coming to the beach we knew we would be taken care of.
Sweet and Coffee has some of the best staff each and everytime we came there the sated has a smile on their face and was willing to make the drink we wanted.
Able from Trattoria was an amazing server he served us 2 times and was always pleasant to talk to
-Francisco from Thai was a pleasant server always kind and at service there was never a dirty plate at our table.
-Adrian from Trattoria was a very sweet server he asked about our stay and found out it was our honeymoon then made us a special dessert with our names and a heart, made our dinner that bit more special.
-Brenda from front desk was always willing to help and answer any questions if we had any. She was very pleasant
-Alexis: when we had a slight inconvenience he was there to make sure everything was smooth and our experience stayed top notch, we were taken care

10/10

Exceptional

19 Oct 2025

Candace

Everything

10/10

Exceptional

18 Oct 2025

Brenda

Everyone who works there are so friendly and extremely hard workers!

Leisure Partner

10/10

Exceptional

14 Sep 2025

Oscar

Thai Restaurant was amazing

Leisure Partner

10/10

Exceptional

13 Sep 2025

Brian Joseph

Loved it! My first time in Cancun was very enjoyable, thanks in part to a very beautiful place called sun palace.

Leisure Family

10/10

Exceptional

01 Sep 2025

Angela

Stayed there with the hubby. Very relaxing and quiet. Not a party scene, but they have an entertainment staff and they were wonderful. Food was amazing. Service was excellent. We will be back.

6/10

Pleasant

27 Aug 2025

Mariam

The staff was very aggressive and wouldn’t leave us alone

10/10

Exceptional

23 Aug 2025

Maria Loraine

Exceptional resort. Exceptional staff, Gabriel, Eric, Steven, Daniel, Mario!!🙌

Leisure Friends

10/10

Exceptional

19 Aug 2025

Tamara

Little Getaway

The palace is the place to stay when u go on vacation. Everything is so perfect. I recommend 10x over.

Partner

10/10

Exceptional

16 Aug 2025

Mario Alejandro

The staff were really friendly and helpful. We were celebrating our anniversary and they brought us chocolate covered strawberries, as well as a volcano cake at the Thai restaurant.

Leisure Family

10/10

Exceptional

15 Aug 2025

Alexis

Muy bueno

6/10

Pleasant

09 Aug 2025

William

The best thing about Sun palace is the wait staff and bartenders, They were fantastic! The resort was clean. Food was ok.

The bad part is the front desk agents are super pushy and use super pushy sales tactics to try and get you to go and try other resorts and book things. We got there and was sat down and hammered on going to a 90 minute thing. They even went so far as to call our room to remind about that, rather then checking on our stay. One lady said we had to bring each of our IDs and credit cards. It was overbearing and because of that we won’t go back. It’s sad, because we had such a great time with the waitstaff and how friendly and informative they were.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Yandy

Perfect and wonderfull

Business_and_leisure Family

10/10

Exceptional

03 Aug 2025

Tijuan

We enjoyed our 4th trip to Sun palace. Our anniversary dinner on the beach was very romantic. The food was fantastic as always, however we were not to fond of the changes to the Fuego menu. Bring back the bacon wrapped chicken, please...... We visited Trattoria twice for the chicken masala and impeccable service. Sun palace feels like home to us and we cannot wait to see everyone again next year!

Partner

10/10

Exceptional

02 Aug 2025

Amrinder

Food was too good with a lot of options, dinning restaurants are awesome, room and bedding comfort top class, only thing is this hotel is not for party liking or vibe for younger people. It’s more of a relaxed calm and comfortable luxurious experience

Partner

10/10

Exceptional

01 Aug 2025

Jacolbey

Overall great experience but wish restaurants were open more.

Leisure Family

10/10

Exceptional

01 Aug 2025

Jacoba J

Food excellent, restaurants very professional and absolutely an amazing experience how staff treated us, very unique. We had King size bed, very nice, the rooms were perfectly kept up thru our stay, and we were spoiled. Sun Palace is the best we had ever been to. Will go again for sure.

Leisure Family

10/10

Exceptional

29 Jul 2025

Johnny

The only thing I didn’t like was the waves were so big we couldn’t get in the ocean until the last day. That’s a big deal if I can’t swim thats a deal breaker.

Leisure Partner

2/10

Poor

28 Jul 2025

Trina Ann

We did a quick 3 night weekender. Checked in friday mid-day and went to Fuego first night. Wife woke up with projectile vomiting and it lasted 20 hours. Doctor came (at our expense) and determined the obvious. Food poisoning. Even after front desk summoned the Dr. no one checked on us, offered any help, nothing. We just had to wait around in our room for our ground transportation to show up, which never did. So we had to hire a taxi. However the sales pitch people called our room over and over. We have been on many trips but I wouldn't go back to this place for free. Pick another place, there are many nice ones.

Leisure Family

10/10

Exceptional

27 Jul 2025

Vanina

Me encantó todo. Solo me gustaría tuviese mas opciones de gastronomía. Mas variada. Pero todo el resto un 10!👌

Leisure Family

10/10

Exceptional

26 Jul 2025

Samuel

Probably the best service I have ever had at a at an all inclusive resort. Jonathan for the entertainment was exceptional!! Juan at breakfast was extremely accommodating!! Alexander at the Tai restaurant was one of the best waiters I have ever had!! Will return for another visit before the end of the year.

Leisure Partner

2/10

Poor

23 Jul 2025

Duoachong

Awful Experience – Avoid if Booking Through Expedia

We absolutely hated our stay and will never return. If you book through Expedia, prepare to be treated like a second-class guest. The staff was rude, unhelpful, and only spoke to us when pushing their timeshare pitch. Anytime we asked for help, they told us to “contact Expedia.”

Only one restaurant was open during the day, and it was terrible—bad food, almost no variety. The Italian restaurant(only dinner) was the only decent option, but you’re only allowed to reserve it once. After that, you're stuck with room service, which was sadly the best food we had.

We had reliable transportation arranged (as we’ve done on dozens of Mexico trips), but the resort refused to assist us and told us to leave the area—just because we didn’t book directly with them.

Don’t expect a beach: it's rocky, steep, and completely unusable. The two pools are small, and there’s zero entertainment or atmosphere. It was boring and disappointing from start to finish.

Most guests had different wristbands, while ours had the Expedia logo—clearly marking us as low-priority. We understand tiered pricing, but this level of exclusion and poor service was unacceptable.

After visiting Cancun, Playa del Carmen, Cozumel, Tulum, and Isla Mujeres over the years, this was by far the worst resort we’ve experienced. We’ve already warned friends and family—don’t waste your money here.

Leisure Partner

10/10

Exceptional

20 Jul 2025

DAndra

Awesome experience.

10/10

Exceptional

17 Jul 2025

Andre Ranarde

Loved the food and Customer service. Adult only Resort was Quiet

Business_and_leisure Family

10/10

Exceptional

13 Jul 2025

Marcus

Will be back very soon

Leisure Partner

4/10

Poor

12 Jul 2025

Alfred

Had a terrible experience towards the end of my stay. We had booked the saloon appointment, but my wife got sick so I called one hour before the appointment time to cancel. The manager on duty insisted that I will still be charged for no show since we did not cancel 24hrs in advance. I explained that I could not foresee sickness 24 hrs. in advance, but he still refused to accept. He told me that the only solution not to be charged is to see a doctor and get a doctor's not. We contacted our doctor in the USA who advised that the best action was to fly back home and get medical attention there since we could have missed our flight if we decided to see a local doctor. After spending thousands of dollars to stay at this high end resort, a very insensitive manager can spoil your entire experience for a no show charge of $50. Dealing with this in addition to a sick wife is a bad experience that I had to share!

Leisure Partner

10/10

Exceptional

11 Jul 2025

Isaac Reimer

The staff was friendly and helpful. Our room was spotless and the A/C kept it nice and cool all day and night! The activity at the party pool was Excellent! Jonathan and Pedro deserve a medal for entertaining us all day!! The food was better than any resort we’d ever stayed in Cancun. We’d definitely be back!!

Leisure Partner

10/10

Exceptional

09 Jul 2025

Marcus

I cannot say enough about this resort.

My wife and I just spent a week here and we did NOT want to leave. Everyone from the wait staff, bartenders and entertainers was phenomenal top notch service. Shout out to Johnathon and his crew for making our pool days and evenings exciting and welcoming. You guys are amazing and deserve a raise! Miguel and his crew at The Bar were so attentive and had our drink orders memorized by the second day.

It was our anniversary and my wife’s birthday and cleaning service brought up champagne and cute cards saying happy birthday and happy anniversary. They even brought balloons into the room on her birthday. The room service always kept the mini fridge stocked with beers, water, and soda and the room was always tidy when we returned from the pool in the evening.

Room service was always prompt. No longer than 30minutes. Even when we were placing wild drunk orders at 2am. The waiters were also very aware and cautious with my wife’s food allergies. I cannot say enough good about the wait staff.

They even had nesting sea turtles every night on the beach around midnight. We would bring our drinks out on the beach and watch the turtles burrow and lay their eggs.

Overall wonderful experience and cannot wait to return in the near future. Thank you to everyone at Sun Palace who were part of our stay. We are truly appreciative of you all!

-Marcus & Julianne

Leisure Partner

8/10

Excellent

27 Jun 2025

Alex-Liang

The all inclusive package is great and the staffs are welcoming and helpful.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Jorge

Excellent

10/10

Exceptional

23 Jun 2025

Guadalupe

Amazing experience

Leisure Family

10/10

Exceptional

17 Jun 2025

Monserrat

It was all ammazing

Leisure Partner

10/10

Exceptional

10 Jun 2025

Casey

Loved the food, ambience and nightly entertainment. Highly recommend this property and would return.

Leisure Friends

10/10

Exceptional

09 Jun 2025

EDWARD

Great stay, wonderful and very nice staff. Very beautiful place with great views!!

Leisure Partner

10/10

Exceptional

04 Jun 2025

Tijuan

Everything about Sun Palace is amazing. This was our third visit, and we brought friends. We love having the ability to visit other Palace Resorts during our stay. The room service food stands out to me. It was just as good as the food in the restaurants. We are definitely looking forward to our 4th visit!!

Leisure Partner

10/10

Exceptional

02 Jun 2025

Kristan

Beautiful resort!

Leisure Partner

10/10

Exceptional

02 Jun 2025

James

Everyone was extremely professional and helpful and the hotel was extremely clean!

Leisure Partner

6/10

Pleasant

26 May 2025

Tammi

My friends and i were sitting down at the pool area. There is only one waiter for the area near the quiet pool and above by the luxury area. So our drinks took forever. The pool area with the music there was absolutely not place to sit because all the other people who have places there get priority over people who vacationing. Not right!

Leisure Friends

10/10

Exceptional

25 May 2025

Andres

As someone with OCD let me say, this place was clean, always attentive with members and non members . The attention to detail is amazing and all the pools were fun! Shout out to Jonathan, Jesus, Monica at the pool party for keeping it entertaining and doing yoga and pool Pilates for beginners! Silvio was our pool bartender and he was amazing! Jesus at Aurora was so knowledgeable about every dish! FYI the spa is awesome! Can’t wait for next vacation. Will definitely be going back!

Leisure Partner

10/10

Exceptional

25 May 2025

Monica P

Super bello todo

Leisure Family

10/10

Exceptional

23 May 2025

Darlene

5 night stay with a friend. Exceeded all of my expectations! From the moment we got there til the moment we left, we were always greeted with smiles from all of the staff. The weather was perfect...the beach and pool area impeccable! Entertainment staff were the best! Nightly shows were surprisingly fun. Drinks were delicious and flowing...wait staff always made sure we had a drink in hand. The rooms were beautiful and clean. Restaurants all were very good! Make your reservations as soon as you get there...certain timeslots go fast. Check in and out were quick and seamless. Will definitely go there again!

Leisure Friends

10/10

Exceptional

17 May 2025

Carolina

Amazing hotel, service, & food. We liked everything about this resort, and we highly recommend for couples looking for a all adults only resort. Everyone provided an excellent service, specially Ignacio swing up bar, Manual pool bar, Steven & Francisco at the Thai restaurant.

Leisure Partner

10/10

Exceptional

16 May 2025

Michael

Adults sun palace

The service was very good as well as the food and drinks. The breakfast cooks angel, and Patricio were awesome. The entertainment at the poll was very good. I would recommend this resort to my family and friends.

Partner

10/10

Exceptional

03 May 2025

Casey

This resort is great if you like to be away from the crazy loud part of Cancun. This resort is very relaxing, low key, but yet still plenty to do and see.

Leisure Partner

2/10

Poor

02 May 2025

Peturah

Roach in our room. Limited food options, greasy, salty food. Left us bloated. Limited minibar snack options. No loungers on large balcony. Room service took 1 hour. Not a lot of activities at hotel… They are predators to new guests. They lie to get you to attend membership breakfast. Where the car salesman, get you drunk and sign you up for expensive vacation membership and refuse to let you out of the contract. Even when you try to cancel within allowable timeframe. Don’t fall for the money grabbing scam. The upgrade to Leblanc isn’t free, it’s built into your contract, if you try to cancel, that down payment is forfeited. The scam starts from the airport, just get your bags and walk straight out to your car service. None of those people in the passage way have your best interest in mind. They work for the vacation membership groups!

Leisure Family

10/10

Exceptional

01 May 2025

Shawn

This was our first time at an all-inclusive resort. The entire staff was very friendly and attentive. The peoperty wasnt overly large and expansive, so this created an atmosphere that was conducive for meeting rhe same people day after day and making friends.

The food was excellent, however I think the options at the Fuego restaurant could have been better.

Would definitely go back to this resort.

Leisure Partner

10/10

Exceptional

27 Apr 2025

ayodeji

My 3 night stay was one of the best experiences ever,we were treated like royalty,every member of staff was courteous and respectful and the food was awesome especially the snacks.For entertainment more indoor games like chess,ping pong could be introduced for guests to while away time during the day if one is not in the mood to lie by the pool or beach.Overall this is a wonderful resort and we’ll definitely be back.They also gave us a free upgrade because of our VIP acess

Leisure Partner

10/10

Exceptional

26 Apr 2025

Andrey

Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation.
Thing to notice - very soft mattress. Still rather comfortable sleep.
One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.

Leisure Partner

10/10

Exceptional

26 Apr 2025

April Benoit

We have been several times and will be back! It’s our favorite place!

Leisure Partner

10/10

Exceptional

26 Apr 2025

Todd

Sun Palace

We just had the best experience at Sun Palace! The staff were amazing in every way. Friendly, Respectful,Professional and the restaurants had amazing food. Entertainment was great.

Friends_and_family Friends

10/10

Exceptional

22 Apr 2025

Deb

Second stay

Our second time at Sun Palace. Love the food and service. Friendly staff everywhere. Gorgeous sunrise view. Extremely clean and well maintained. Entertainment staff were all fun.

Partner

10/10

Exceptional

21 Apr 2025

Claudine

Terrific service! What we don’t like is the front beach, it is full of seaweed kelps.

10/10

Exceptional

13 Apr 2025

Almete

It’s a great place to have a vacation. Nice and clean good food.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Saniel

Highly recommended customer services is top tier everyone was super nice and for my first experience in Cancun they are definitely earn my future business

Leisure Partner

10/10

Exceptional

04 Apr 2025

Elizabeth

Our stay was wonderful!!

Leisure Family

8/10

Excellent

03 Apr 2025

Julie

Good vacation spot

Difficult to get restaurant reservations. Beach hard to walk on and surf quite rough. Service was wonderful and food quite good

Partner

6/10

Pleasant

01 Apr 2025

Aminda

Housekeeping barged in even with the do not disturb sign on. Food was mid - what you would normally expect for an all inclusive. Convenient location. We got a nice free upgrade because of Expedia. Ocean view was amazing.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Douglas

The property was beautiful, the beach right there was amazing. The food was ok. Overall a wonderful place.

8/10

Excellent

28 Mar 2025

Julie Marie

Overall our stay was good. The staff for friendly and the food was great. Our room had a bit of dust around and smelled very musty. We were not not made aware that we had VIP status and the perks that come with it.

Leisure Family

8/10

Excellent

15 Mar 2025

Tyquan

Great property and staff, very peaceful. Only wishes is that the pool would be open for longer.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Haritha

Property was very comfortable - beautiful view of the ocean and in a relatively quiet area within the hotel zone. Limited restaurant options since it’s a smaller hotel but a lot of variety at the buffet style restaurant and drinks overall were great! Not as impressed with the spa facilities

Leisure Friends