Name: GR Solaris Cancun All Inclusive
Address: Blvd. Kukulcan km. 19.5 Lote. 59-2. Zona Hotelera, Cancun, 77500, MX

GR Solaris Cancun All Inclusive

Cancun (and vicinity) · Mexico

Blvd. Kukulcan km. 19.5 Lote. 59-2. Zona HoteleraView location

100 reviews shown

8/10

Excellent

30 Jul 2026

Javier

Nice resort for families, not too big. Beach was nice. Staff was helpful and friendly.

2/10

Poor

30 Jul 2026

Adriana

We were looking forward to a 7 day stay at this resort. We arrived around 5pm on Thursday 7/23. The common areas around the pool smelled like sewage and the air conditioner was down in our bedroom. We later found out that the air conditioner was down in the entire floor. We asked the front desk about the A/C - over the course of 5 hours. No resolution was provided. After attempts by not just us but also Expedia we checked out. At check out the staff finally attempted to provide a resolution offering to move our room or move us to a new property. By then we had spent 5 hours on the phone with Expedia and attempting to resolve the issue. Thanks to Expedia we were able to move to another property. The hotel has still not responded to our attempts to get a refund even after Expedia reached out to them in writing. Our family had to replan our entire vacation and check out at about 11pm that evening. We were very disappointed. We understand there are mechanical breakdowns- communication and reinforcement by the staff during those moments is a critical component of customer service. It’s been more than 5 days and no one from their management team has contacted us for more details.

6/10

Pleasant

29 Jul 2026

Danny

Buffet was not very good. Claimed to me international. Was mostly Mexican eve night. Beef and pork dishes several overcooked.

4/10

Poor

29 Jul 2026

Tylashia

3/10

6/10

Pleasant

29 Jul 2026

Murat

we didn't like the food not very testy and no boiled eggs for breakfast on the all inclusive hotel also a,c was down no body gave us any info about it but they're charging any kind of room service if it's about late night but other than those some of the employes make your day not most of the kitchen employess sadly

4/10

Poor

28 Jul 2026

Ashley Marie

The AC went out on our second day, we called the front desk multiple times and the continued to tell us it would be a couple hours. 2 days later we finally complained enough and got a transfer to their sister property after both my girls got sick. That really ruined the experience. The staff other than that was wonderful to deal with I wish they would have just been honest with us about the timeline so we could have resolved things sooner.

2/10

Poor

28 Jul 2026

Rigoberto

Our stay at GR Solaris Cancun was extremely disappointing. We lost 2 of our 5 vacation days due to poor management and check-in issues.

We requested early check-in (even offering to pay extra) because we were traveling with two infants, yet families who arrived after us were checked in first. When we finally got a room, it wasn’t what we had reserved. We paid for two queen beds but were given a king bed with a pull-down bed, supposedly due to “availability.” Ironically, my sister arrived five hours later and received a room with two queen beds.

The first night was unbearable because the air conditioning didn’t work. The room was so hot that I ended up sleeping on the balcony.

After filing a formal complaint, we were transferred to Royal Solaris, but the nightmare continued. They initially tried to place us in a one-bed room, remove our ocean view, and made us wait until 4:00 p.m. for another room.

Overall, the customer service, lack of organization, and disregard for families with young children made this one of the worst hotel experiences we’ve had. We will never stay at GR Solaris again and would not recommend it.

2/10

Poor

28 Jul 2026

Adarberto

Definitely not what I was expecting. Stuff was NOT helpful at all! Everything was SO OVER PRICED! Me and my husband went to enjoy my birthday, and everything closed at 10pm… definitely won’t be staying there again and definitely won’t be recommending this place to anyone . They need to do better ! For EVERYONE, it just the people who speak Spanish! 0/10 I do NOT RECOMMEND

8/10

Excellent

28 Jul 2026

SHEILA ALEJANDRA

Excelente!

4/10

Poor

28 Jul 2026

Monica April

Came to celebrate my son’s 3rd birthday in Cancun &’ booked my hotel at the GR Solaris Cancun &’ spa. I personally wouldn’t recommend this hotel. The staff/servers were not welcoming at all. This one server even made a comment to make sure not to forget to tip him all demanding. No joke ! I get it these people make a living off their tips as well but to get the gratitude you have to make the hospitality worth it &’ unfortunately they did not deliver. My partner even had some instances where they would completely ignore or be rude to him because he didn’t speak Spanish.

The food is mid . I don’t understand how they make you make reservations for the restaurants there just for the food to NOT be it. The buffet is by far the worst one in my opinion.

The cleanliness could be better. Especially with the pools. Literally found all types of stuff in there which is just disgusting . Room service would do a okay job.

The best part of this hotel is that it’s definitely family friendly! The mini club they have for the little ones is such a great place and atleast the staff there was very sweet and welcoming with our two boys and just every kid there. They set up a schedule for the rest of the day by when they open to when they close and list fun activities for Lupita was a very sweet girl(:
Overall,
It sure is a good family friendly hotel, cheaper price for it being an all inclusive hotel but wouldn’t come back.

8/10

Excellent

27 Jul 2026

Marlon

I like the facility it was nice and clean and always smelled good. Staff was excellent. If I was to choose their buffet, I would say they need to change it up with different type of meals, lunch and dinner. Breakfast is consistant like any other place.

4/10

Poor

26 Jul 2026

Homar

I would rate it higher if it wasn’t for our air conditioner not working the last 2 nights we were there. You would think they would have least compensated us with something, but no all we got was we’re sorry.

10/10

Exceptional

25 Jul 2026

Johnny

La experiencia fue sin lugar a dudas un 10/10 el staff súper atento nos ayudaron en todo momento les agradezco por permitirnos disfrutar de nuestras vacaciones y por todas las atenciones , volvemos pronto

2/10

Poor

24 Jul 2026

Tuan

The only thing I like about this location is a location itself. Other that that, nothing else works.
1. Don't go with a large group of people or family members, we book 6 rooms and none of us have room near each other or even on the same floor.
2. We book ocean view ( not partial ocean view), but only half of our rooms are ocean view, the other half are only see the ocean. We come to the front desk to requests for an exchange, they said \"yall lucky to have room, we are fully book today\".
3. Room is not fully cleaned, some room smelled wet and the smell of molding is quite strong, again, we came to complain and they said \" nothing they can do\"
4. There is only one buffet restaurant available, the other 3 restaurant only opened one day a week. You need to reserve a table to be able to get to eat at these 3 restaurants, but the reservation is always full. We have group of 16 people, they only have 2 or 3 spaces available. We end up go out to eat for 2 out of 4 nights because we got tired of the buffet food.
5. AC, avoid to go here if you planning to travel Cancun during Summer. AC works is too cold, but it's only works 2 nights out of 4 nights that we are staying here. The other 2 nights are so hot and so humid that the floor even got water and slippery in the room.
6. AC of the building even broken that water all over the walk way of 4th floor.
7. Avoid Cancun for Summer if you can, a lot of seaweed. We hardly enjoy the beach

4/10

Poor

24 Jul 2026

Oluwasegun

The staff were friendly and professional. My room and some other guests i met there did not have AC for two days and one night had to sleep with sliding doors open overnight.

2/10

Poor

24 Jul 2026

Diamond

The food was horrible. The resort advertises five restaurants, but that’s very misleading. There are only three actual restaurants—the buffet and a sandwich shop are counted as two of the “five.” The only other restaurant requires reservations, so if you actually want to eat there, be prepared to book well in advance.
When we arrived, the staff insisted on taking our luggage instead of letting us bring it ourselves. We then waited 2–3 hours for our bags to finally arrive at our room after traveling all day.
Customer service was even worse. The supervisor refused to identify himself by name and was extremely unprofessional when we tried to get help.
Our room’s AC barely worked the entire stay. We spent three nights sleeping in a hot, humid room, and by the time we got home, everything in our suitcases was damp.
The pool was absolutely filthy. The water looked dirty and poorly maintained, making it completely unappealing to swim in.
The location is another downside. It’s far from everything, so expect to pay for taxis everywhere you go. It’s also over 30 minutes from the ferry terminal, so if you’re planning to visit Isla Mujeres or Cozumel, be prepared for a long drive.
Overall, this resort did not live up to what was advertised. Between the terrible food, misleading restaurant options, dirty pool, broken AC, poor customer service, luggage delays, and inconvenient location, I would not recommend staying here.

10/10

Exceptional

24 Jul 2026

Leinz

Book your dinner reservations for the on-campus restaurants on day one. The spots go by very quickly. As far as night activities, the establishment can use more entertainment besides the 9pm show and post DJ. Bring your own coffee/tea mug. They are really concerned about the environment so they don’t provide a lid for their cups. The staff were very helpful and accommodations were excellent. I would book again. 8 out of 10

10/10

Exceptional

22 Jul 2026

ANA

Me encantó el entretenimiento en las piscinas como el del teatro, excelentes show, restaurante Don Gus excelente servicio y cena frente al mar,el bar en la piscina muy bien.

10/10

Exceptional

21 Jul 2026

Marisela

The hotel is beautiful and the staff is amazing! This is my 5th time at this hotel and I will continue coming back.

Partner

10/10

Exceptional

21 Jul 2026

Maria De La Luz

This was our 5th time or so staying at GR. The resort is beautiful. We love it very much. The staff was great, although they seemed to be a little understaffed, they did their best to keep us busy and attended, love the pools, the kids club and easy access to the beach,

Family_with_children

6/10

Pleasant

20 Jul 2026

Jaqueline

I really liked how kind everyone was and how we were greeted on arrival! Everyone was great the food was good, can’t complain when you’re cooking free for a week.
I did have an incident with the lady checking us in and giving wrong change. I also didn’t like how we have to make reservations for the restaurants and only had one place were we could walk in to eat. But over all it was a nice place. Don’t know if I would stay here again.

Family_with_children

10/10

Exceptional

19 Jul 2026

Lesly

Everything was how I expected it, the attention, the cleanliness, the staff attention, the food, everything was great!! I was there for 4 nights with my kids, they both had a blast!

Family_with_children

6/10

Pleasant

19 Jul 2026

Miguel

Family_with_children

8/10

Excellent

19 Jul 2026

Jose

Lo q no tienen es variedad de comida y un menú para niños y más variedad de carnes casi no avía hay dos q no tenia q comer tienen q mejorar en la comida h Mexican por eso vamos a ya

Family_with_children

6/10

Pleasant

18 Jul 2026

Elisa

La comida debe de ser variada y siempre era lo mismo en el bufet general ! Muy atento el personal y muy amable, lugar limpio y servicio excelente

Partner

10/10

Exceptional

17 Jul 2026

Marlon

Muy amables, los meseros bastante serviciales y limpias las áreas

Family_with_children

10/10

Exceptional

17 Jul 2026

igor

Great place for family

8/10

Excellent

16 Jul 2026

Rashmi

More options on food

Family_with_children

10/10

Exceptional

16 Jul 2026

Rosemary

First time at GR Solaris. Resort was great. Just wish they had more kid friendly meals and wish the pool didn’t close at 7pm.

Family_with_children

10/10

Exceptional

15 Jul 2026

Keith michael

Our stay at GR Solaris Cancun was a great overall experience. The resort was clean, well-maintained, and the staff consistently went out of their way to make us feel welcome. Everyone we interacted with was friendly, professional, and eager to help, which really made our vacation enjoyable.

The food offered a good variety, and there was always something to choose from. The entertainment team did an excellent job keeping guests engaged throughout the day and evening, and the pools and beach provided a relaxing atmosphere.

A few things future travelers should know: making reservations for the specialty restaurants as early as possible is a good idea since they can fill up quickly. If you’re looking for a smaller, more relaxed resort that’s close to the airport, this is a solid choice. Keep in mind that it isn’t a luxury resort, so setting realistic expectations will help you enjoy your stay even more.

Overall, we had a wonderful trip, appreciated the excellent service, and would definitely consider returning.

Partner

6/10

Pleasant

15 Jul 2026

Malika Shameerah

I don’t eat a lot of foods and a lot of things that they had there. I do not eat so while they’re on my stay the only thing I can eat was pizza from outside near the pool hotdog burgers and salad. I want to taste the milk. It was powdered milk none of the juices were good to me like when you know that you are having tourist come in y’all should accommodate a lot of American foods as well and also have more people that speak English.

Friends

10/10

Exceptional

15 Jul 2026

Ernesto

Beautiful resort! Very friendly staff

Family_with_children

10/10

Exceptional

14 Jul 2026

Nafisa

Great resort for families. Breakfast time was 730, great for early mornings, everything was accessible, excursion planning, cafe, reception, bar, snack are near the pool
Very kid friendly, attentive staff, good pool options

Family_with_children

10/10

Exceptional

14 Jul 2026

Alex

The staff was very helpful

Family_with_children

10/10

Exceptional

14 Jul 2026

Daniel

Love this resort I have gone 3 times!!

Family_with_children

10/10

Exceptional

14 Jul 2026

Angela Marie

we went on an awesome sailing trip to a nearby island that was fantastic fun!

Family

10/10

Exceptional

13 Jul 2026

Maria

They need to do better about the pool towels the guy was a little rude

Partner

4/10

Poor

13 Jul 2026

Daniela Gamez

At the every front of the resort you have the time share people and it’s all lies wasted 3 hours of my vacation also the resort labels the person with the colors of the bracelet

Family_with_children

10/10

Exceptional

13 Jul 2026

Mohammad

Great clean place

Family

6/10

Pleasant

12 Jul 2026

Kristie

Needs more American foods like cookies, popcorn, biscuits. Also more games and activities for kids in the play area.

Family_with_children

10/10

Exceptional

12 Jul 2026

Steven

We had an awesome Vacation.

Family_with_children

8/10

Excellent

12 Jul 2026

Kendrick

Friends

8/10

Excellent

12 Jul 2026

Gloria

Good place.

Family_with_children

10/10

Exceptional

11 Jul 2026

Rodrigo

Great, family friendly, good food!!

Family_with_children

10/10

Exceptional

11 Jul 2026

Renaldi

Everything was perfect. The food was absolutely delicious. The hotel was wonderful. The swimming pools were beautiful, and the housekeeping was the best. Everything was very clean and exceptionally well maintained. We had a great experience and would definitely come back.

Family_with_children

6/10

Pleasant

11 Jul 2026

Eugene

The property was clean except for the pool area. I was there for 5 nights and never saw anyone clean the pool. Lots of sand in the pool and a film after the foam party the next day that did burn off after a few hours.
Had a very hard time booking restaurants even though they were pretty empty. If yiur went there the day of yoyu may be able to get in that night.
We were told over and over that is only for \"Members\". No mimosas at breakfast for non members or transportation to the other hotels.
Rooms were small but clean. The A/C worked some days freezing and other days hot.

Family_with_children

10/10

Exceptional

11 Jul 2026

Madelyn

good

Family_with_children

10/10

Exceptional

11 Jul 2026

Paola

Absolutely loved it

Family_with_children

6/10

Pleasant

10 Jul 2026

gabriela

I will probably not return to this hotel. Property was good, But I was never able to reserve for one of the 3 restaurants that required a reservation. I was here to celebrate my daughter’s Bday and they weren’t able to help with a reservation. being that the tables looked empty. Very disappointed for that part of the service. The breakfast and lunch buffets were ok.

Family_with_children

10/10

Exceptional

10 Jul 2026

Sarah Alexa

pool floor could be cleaner, otherwise it was a great experience

Partner

2/10

Poor

10 Jul 2026

Erika

El personal es terrible, todos atienden enojados, al dar una queja te ignoran, las recepcionistas te ignoran al dar una queja, no les importan a nadie del personal las quejas, respecto a la comida se les acaba algo y ya no ponen mas, la mayoria del tiempo se acaban las cosas y ya no ponen mas, los meseros te atienden pero se tardan mucho porque estan atendiendo y en lo que regresan se ponen a limpiar asta 5 mesas y luego ya regreaan a terminar de atenderte, el room service es pesimo te toman la orden y te cuelgan, no te dises absolutamente nada y cuelgan, llamamos doa veces y colgaron y la tercer ves que llamamos nos dijeron que la orden ya estaba en proseso, tuvimmos muy mala experiencia en ese hotel

Family_with_children

4/10

Poor

09 Jul 2026

Kamfa

Our room was moist during our stay. I felt the bed was moist, and the floor had water. The a/c was leaking. The bathroom vent was not working well. Food was average with less variety. We didn’t have a chance to try Sushi restaurant and French restaurant because the resort had people to reserve restaurants two days ahead on their app, but we didn’t get reservations due to all booked. We had the same kind of food almost everyday at the buffet, and they only served one day with better seafood, and another day served decent seafood.

Family_with_children

8/10

Excellent

09 Jul 2026

Eric

Room is not clean, moisture floor, AC is old style and not working properly. Receptionist at the front lobby double charge me for our portrait. Food is ok not fresh. Make sure you double check your receipt and credit card statement to avoid the double charge. Not much restaurant for you to choose.

Family_with_children

8/10

Excellent

09 Jul 2026

Mariam

The only thing I didn't like is the food less varieties

Family

8/10

Excellent

09 Jul 2026

Enrique

The cleanliness was great. The shows were good. Main problems where, the room key kept deactivating. Had to go to front desk 5 times until they finally sent someone upstairs to check on door knob. Even after they gave me another new key it still didn’t work. The gentleman up front forgot to give us our room key as we got there. And they didn’t add our name on the screen welcoming us 😢other than that it was good!

Family_with_children

4/10

Poor

09 Jul 2026

Jose

I have stayed at the Solaris resorts for 6 years now. This is was my second and last staying at GR Solaris. We traveled with a group of 17 a spent 8 nights there. When we got there they gave some of our group wrong room and blamed it on Expedia. It took them two days to fix the problem and give us the right room meaning we had to pack and check out of the room an into another one. Entertainment staff is not was it used to be. They didn’t do much to involve the guest. At night the entertainment show lasted only about 30 minutes in the theater and another 30 minutes in the lobby. The entertainment staff was quick to leave acting as if they didn’t want to be there. Several guest would pull out their speakers just to keep a little vibe going. Another issue we ran into was pool towel. There wasn’t anyone attending the towel station so we constantly had to go up to the front desk to get clean towels. I spoke to several workers and they blame a lot of the issues on NEW MANAGEMENT! Or everything was bad. Food was decent at the buffet and the specialty restaurants were very good, even though we had a hard time finding reservations! Beach is beautiful.

Overall the negatives about this hotel have led us not to return to GR Solaris. In the future. This used to be a great hotel with great qualities but we feel as if the service, amenities, and attention to guest has really declined!

Family_with_children

6/10

Pleasant

09 Jul 2026

Ruben

The rooms aren't as clean as they used to be. They need to change the definition of \"all-inclusive\"... that’s how it used to be, but now if you order room service, they charge $6. dlls. We’ve stayed at GR Solaris eight times, but this was our last visit.

Family_with_children

10/10

Exceptional

08 Jul 2026

Maria

Excelente

Friends

10/10

Exceptional

08 Jul 2026

Cruz Adalberto

Great hotel

Family_with_children

8/10

Excellent

08 Jul 2026

ALI

Everything was good

Family_with_children

10/10

Exceptional

08 Jul 2026

Emma

The staff was amazing, very kind and helpful with any and all questions, the property was beautiful. There were theme nights and shows all their time and the food was amazing!

Partner

10/10

Exceptional

07 Jul 2026

Harsh

It was a great experience I would go there again

Partner

10/10

Exceptional

07 Jul 2026

Lorena

Totally enjoyed our stay!!! Staff is friendly, all inclusive food & drinks were delicious

Family_with_children

8/10

Excellent

07 Jul 2026

Ruben

I liked that they had some food to order pool side. I didn’t like that

10/10

Exceptional

07 Jul 2026

Vanessa

Nice family resort!

Family_with_children

6/10

Pleasant

07 Jul 2026

Christian Elizabeth Andrade

Nice

Family_with_children

2/10

Poor

06 Jul 2026

Edwina

I booked the room that had the jetted tub on the balcony it was peeling and old the light outside was broken …. Inside was very old looking … the food was nasty and the mini bar only had two beers in it and two sodas … I wouldn’t stay here again

Friends

10/10

Exceptional

06 Jul 2026

Maria S Ruiz

Everything

2/10

Poor

06 Jul 2026

Omar

Hotel was ok for price Do not fall into the Membership Deal not worth Canceled mine before 5 day on contract. Now they won’t Honor their own contract They will cancel but won’t refund money. Made complaint with bank and profeco DO NOT BUY THE MEMEBERSHIP

Family_with_children

6/10

Pleasant

06 Jul 2026

Zohra

We arrived and they immediately tried to get us to sign up for their time share presentation. We were told to download an app that only worked sporadically to make reservations for the 3 restaurants. We were only able to make one reservation for 4th of July. We went to our room, it was clean. We did not receive the Expedia VIP Room upgrade. The buffet options for dinner/breakfs were not great, a lot of the dishes were empty and not refilled. We went to the pool, the water was very warm. The pool stayed open until 8pm. Thursday we went down for breakfast around 9:30 am, there was a long line of people waiting to be sat. We waited an hour, the host kept seating people that came after us. The hotel did nothing to rectify. The taco snack stand by the pool was poorly ran. There was a long line for this as well. The lifeguard for the beach was distracted by his phone. Scary! Friday we went to the pool. Javier made everyone get out of the pool at 7pm and then tried restricting beach access. He screamed at me in Spanish and told me to give him my room number because he is not responsible for us going down to the beach. The flags were red and there was no lifeguard on duty. Of course we were not going swimming in the ocean. The taco shack was closed that night which was disappointing. There are no 24/7 food. People reserve pool chairs at 6am. Overall, stay somewhere else. The elevators don’t work, everything is old, the food is mediocre, the beds are small. VIP doesn’t mean anything..

4/10

Poor

05 Jul 2026

Ofelia

Most than anything was the bad customer service.

Family_with_children

8/10

Excellent

05 Jul 2026

Binitaben

It was a good experience, but we did not find our kind of like any variety of testy food for the restaurants , and it was difficult to get a restaurant reservation so most of the time we had to eat at the buffet place which I find not testy and not that many varieties other than that was OK

Family_with_children

4/10

Poor

05 Jul 2026

Martha

Food was not good at all

Partner

6/10

Pleasant

04 Jul 2026

Adriana S.

La comida ok. Las Camas muy duras y laa almohadas igual ... parecia que estabamos dormidas en el piso...

10/10

Exceptional

03 Jul 2026

Monica

Beaautiful

2/10

Poor

03 Jul 2026

carlos

Mi dormitorio fue un fracaso, un fiasco
Las puertas entre la división de los dormitorios permite que los ruidos se propaguen más
La cantidad de huéspedes permitida en los dormitorios eran excesivas
Impedía que descansemos propiamente

Family_with_children

4/10

Poor

02 Jul 2026

Alexander

Muy mala experiencia en este hotel!! El buffet parecía un comedor obrero había muy poca variedad y el pescado o marisco brillaba por su ausencia,en comparación con otros hoteles que nos hospedamos anteriormente en este para reservar en los restaurantes especializados te daban tres cenas nada más,en los otros todas las noches puedes reservar,conseguir leche tibia para mis niños después de las 10 pm es imposible,falta de personal en casi todas las áreas y sacando al personal de animación y los que hacen las recámaras el resto muy poco profesional y amables.
Recomiendo mirar otras opciones antes de reservar aquí

Family_with_children

10/10

Exceptional

02 Jul 2026

Brooke Christina

We really enjoyed our stay at GR Solaris Cancun. The beach was just a short walk. The pools were so nice and always kept at a good temperature. The staff were especially helpful and nice. We wanted to shout out one of the staff members named Manuel. He was our server at one of the restaurants and he was so attentive and kind to us the entire duration of our trip. We also received extra perks for booking our stay through Expedia. We were given a dessert when we arrived and got to sit in a VIP section during the buffet dinner. Would definitely recommend staying here.

Partner

10/10

Exceptional

01 Jul 2026

Paola

Friends

6/10

Pleasant

01 Jul 2026

German

the place looks dead there is no entertainment and the hostess of the restaurants are not nice specially the Italian one

Friends

6/10

Pleasant

30 Jun 2026

Enrique Luis Nieves

Los alimentos están muy mal,poca variedad, la recreación es mala en la noche,no hay opciones,se rompió la maquina para café expreso y en 4 días no habían solucionado,en el bar del lobi,playa en mal estado,mucho sargazo,no limpian,suciedad en mesas exteriores

Family_with_children

6/10

Pleasant

30 Jun 2026

Alejandro Orozco

Nuestro viaje a Cancún no fue lo que esperábamos. Lamentablemente, este hotel dejó mucho que desear.
Lo que no nos gustó:
• La comida fue la mayor decepción. Muy poca variedad y baja calidad, especialmente para niños. Mi hijo batalló mucho para encontrar algo que le gustara. Incluso los pancakes y waffles estaban malos.
• La playa no tiene palapas, solo sombrillas pequeñas que casi no dan sombra, y los camastros son viejos e incómodos.
• El servicio fue inconsistente. Aunque intentan ser amables, muchas veces la actitud se siente pasivo-agresiva.
• La alberca necesita más áreas con sombra.
• Las bebidas y la cerveza no tenían buen sabor.
• La habitación presentó varios problemas: la puerta no cerraba bien, el aire acondicionado dejó de funcionar una noche y recepción nunca contestó después de más de 10 llamadas. El minibar es muy limitado y no lo reponen diariamente como prometen.
• Los postres, el café y el snack bar (hamburguesas, hot dogs y nachos) fueron muy malos.
Lo rescatable: la alberca y la pizza hecha en horno de barro.
En conclusión, no recomendaría este hotel. El \"todo incluido\" decepciona por la baja calidad de la comida y las bebidas. Si viajan con niños, consideren otras opciones. Nosotros definitivamente no regresaríamos.

Family_with_children

8/10

Excellent

30 Jun 2026

Patricia Luhrsen

The pool was wonderful, great swimming area for families. The beach was nice. However, there were days when the seaweed was excessive. The hotel room walls were very thin. We heard every guest that walked by, and every conversation. The bed wasn’t comfortable. The hotel lobby and bar was great. The buffet food was ok. The restaurants are great. But, we were only able to get two guaranteed dinner reservations. The hotel location is great, next to shopping areas and close to the airport. Overall, it’s a decent vacation for the price.

Family_with_children

2/10

Poor

29 Jun 2026

Michael

Old, dated, smells, staff unhelpful, food is terrible, restaurant reservations impossible but doesn’t matter food is terrible, elevators rarely work, door keys always failing, fridge in room broke, ac barely works, beer selection is one stale tap beer, mix drinks all syrup, loud, party place if that’s your thing. Wouldn’t stay here again.

10/10

Exceptional

29 Jun 2026

Rajinder Singh

pretty good—like the pool, the bar, and so on—but the lift was a letdown. So, I guess that’s why it dropped from a full 5 stars to 4.5.
Most important food was so good …

Family_with_children

2/10

Poor

29 Jun 2026

Christian

Beds are hard staff not helpful at check in

Family_with_children

4/10

Poor

29 Jun 2026

Selvakumar

Food was really bad

Family_with_children

8/10

Excellent

28 Jun 2026

Nubia

You get what you pay for.

Family_with_children

8/10

Excellent

28 Jun 2026

Nubia

You get what you pay for. Do not book through Expedia; they are crooks. Health/Medical insurance is a scam. Hotel management will tell you they have nothing to do with Expedia.

Family_with_children

8/10

Excellent

28 Jun 2026

Norge

The sound system is poor quality and the beer is like water

Family_with_children

6/10

Pleasant

27 Jun 2026

Glauciene Dos

I like the food , the staff, I don’t like the floors in pool area . It’s very slepery .. I saw a man fell down.. and I don’t like one more thing. If you like eat at two restaurants there you need schedule. I don’t think it’s ok and the app don’t work.. and the phone to call front desk they never answer

Family_with_children

10/10

Exceptional

27 Jun 2026

Sharadbhai Dhirubhai

Excellent service, support staff & highly recommended for family with kids.

Family_with_children

8/10

Excellent

27 Jun 2026

Teresa

Room towels are too old

Family_with_children

10/10

Exceptional

26 Jun 2026

Michael

Partner

8/10

Excellent

26 Jun 2026

Huixiang

All staff are very nice，everything was great.it’s just that there’s room door has a problem, every time we can not open the room door, when we change the room key, sometimes can open, sometime can’t open, so we need to change the key again and again.

Family_with_children

8/10

Excellent

25 Jun 2026

Hetal

Convenient Location. You can catch a local bus right outside the Hotel. Nice clean Beach with less seaweeds. We were vegetarian, so not much food option But If you talk to the chef directly. They will accommodate your needs. Highly recommend Yoga with Roxy in the morning. Front desk Staff and the concierge are not very helpful. Use Google Translate and try to Communicate with the chef and the cleaning staff with your needs. They take care of you way better than the front desk.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Darcia

I went with a friend and her kids. Our kids had an amazing time. The staff was amazing. The property is fun. The beach not so much a lot of seaweed but doable.

Family_with_children

6/10

Pleasant

24 Jun 2026

Darrell W

I've been staying at this hotel for over 15 years. You see a lot of changes when you stay at the same place for so long. For the money, you definitely get what you pay for. But the things that made this property so special and kept us returning are no more. The food is excellent most of the time One thing they recently added that is very nice is a place away from the crowd for Orbitz VIP's.

I just left a 10 day stay. My mini bar was serviced 2 times, room cleaned 2 times. Room service is not included, there is a $5 charge per visit, this is new. They started charging to sit out of the sun in a cabana, $100 charge. Good luck getting a drink by the pool, they let go of all the pool waitresses. Some of the staff are very friendly, but it's only those who recognize we're there 2 or 3 times every year. You don't have to tip, but I always tip everyone.

This trip started off bad. Nobody wants a desk clerks smart remarks after traveling all day. The clerk is suppose to give a room upgrade with Orbitz VIP. ALWAYS have received this. He tried to tell me they were full, which was an obvious lie. They wren't busy at all, in fact it was the least crowded I've ever seen. It really ticked me off. He was new and I'm sure just doing what he was told. Don't offer VIP status if you don't want the business. But stop the BS. We had to literally wait until 5pm to get the room. Maybe people who don't stay at the resort can be treated this way, but you'll lose your returning customers.

Family_with_children

8/10

Excellent

24 Jun 2026

Ana

The food at the morning and lunch buffets was the only thing that I didn’t enjoy very much. Everything else was great. Hamburgers and pizza are really good, staff service is great. The pool area for young kids is perfect.

Family_with_children

4/10

Poor

24 Jun 2026

Viviana Elizabeth Molina

The rooms are right next to each other and you can hear everything from the other side, and unfortunately the people in the other room were making too much noise and playing music late into the night.

Family_with_children