Name: Bsea Cancun Plaza
Address: Av Kukulcan km 20.5, Cancun, 77710, MX

8/10

Excellent

21 Jul 2026

Dywane

Nice location and beach was nice. The only thing I would say is that the beds need to be replaced because they are really really hard

Family_with_children

10/10

Exceptional

21 Jul 2026

Elida

Clean property and rooms my family and I enjoyed the pool area and the restaurant bar and also very convenient because there is a oxo in front of the resort loved the place.

Family_with_children

8/10

Excellent

20 Jul 2026

Swamini Vishwa

The staff was very helpful and accommodating.
The rooms were cleaned every day and well maintained

10/10

Exceptional

18 Jul 2026

Jonathan

The view of the beach is beautiful and really makes the place stand out. A great choice if you’re looking to enjoy the water and take in the scenery. Highly recommend!

Family_with_children

6/10

Pleasant

15 Jul 2026

Abdulallah

Room was overall pretty clean. Restaurant on the property. Nice experience overall

Self

10/10

Exceptional

13 Jul 2026

cinthia

I like the property being in front of the ocean.

Friends

4/10

Poor

12 Jul 2026

Nelly

Once checked-in A/C wasn't working but staff was super helpful in exchanging the room (downgraded, but working A/C). Furniture is very outdated and used. Although the rook looked clean there were small cockroaches (found and eliminated at least 5 during 2 night stay). The rooms come (at least the ones we checked) with kitchenette but no pots, only dinnerware and microwave, basically the stove is useless. I would not stay there again.

Family_with_children

2/10

Poor

08 Jul 2026

Jacqueline

The only good thing was the view to the ocean. Toilet did not flush, shower water would not go down, there was dried urine and the toilet, electricity went out and the electric outlets were loose and could not charge phones or other devices
Worst hotel stay!

Friends

10/10

Exceptional

06 Jul 2026

nubia

Muy lindos

Family_with_children

6/10

Pleasant

06 Jul 2026

Josue

it was ok

Family_with_children

4/10

Poor

05 Jul 2026

Sofia

Reception was pretty nice. But that’s the only good thing about this place. The hotel itself is decent looking, but it’s pretty dirty everywhere. Elevators would work half of the time. Our room only had 2 outlets working, WiFi was not working, water pressure in the shower and sink was terrible, and just the layout of the room was inconvenient.

Friends

4/10

Poor

03 Jul 2026

Hannah

The pool was nice and the staff was friendly, but there was construction in the room next to me and it was loud. The staff didn't make things right. I would choose a different hotel next time.

Friends

10/10

Exceptional

30 Jun 2026

Aaron

Very nice

10/10

Exceptional

29 Jun 2026

Olena

We liked everything, they cleaned well, the hotel was quiet and peaceful. A great vacation.

Self

4/10

Poor

29 Jun 2026

Md. Mahabubul

Sea beach and swimming pool.

10/10

Exceptional

26 Jun 2026

Maria Ines

The hotel is in a wonderful location with an ocean view and a pool; everything was great, the staff was very friendly and excellent. The only thing that needs updating is the bathrooms, as they were very old.

2/10

Poor

23 Jun 2026

Italo

This was by far the worst hotel experience I’ve ever had. I booked 4 nights but left after the first night because staying there felt unsafe and unhealthy.

The first problem was the access to the room. The staircase was so narrow that my baby’s stroller could not fit through it. Every time we needed to go upstairs, we had to completely fold the stroller. Even worse, there was no door at the top of the stairs. The room entrance was at the bottom, leaving the staircase open and creating a serious safety risk for my one-year-old daughter. One moment of distraction could have resulted in a terrible accident.

The room was in terrible condition. The wooden ceiling and the curtains were covered with thick dust, making it obvious that proper cleaning had not been done for a long time. Shortly after arriving, both my daughter and I started sneezing. The fan had broken blades and was also covered in dust. The air conditioner barely worked and took an incredibly long time to cool the room.

The microwave was completely unusable. I tried several times to heat food for my daughter, but it simply did not work. It was also heavily rusted. I took plenty of photos showing all these problems.
The next morning I informed the front desk that I could not continue my stay. Even though I had paid for four nights, I gave up the remaining three because I refused to risk my family’s health and safety. The hotel refused to offer any refund.
This property is poorly maintained, unsafe for families.

Family_with_children

10/10

Exceptional

21 Jun 2026

Alfredo

Lo único es que no tiene all inclusive pero es un buen hotel para quedarse

10/10

Exceptional

17 Jun 2026

Guillermina

Todo.

Family

10/10

Exceptional

08 Jun 2026

Alejandro

nice pool with beach view

Family_with_children

10/10

Exceptional

08 Jun 2026

Erika

El hotel es bueno , pero tienen que arreglar las pinturas ya que la habitación tenía olor a Mojo

Partner

8/10

Excellent

06 Jun 2026

Maria

We just stayed one night, and it was ok.

Partner

6/10

Pleasant

03 Jun 2026

Victor

everything was fine i would say their was a lack of communication with the staff besides that the pool was clean, the hotel in general was clean and the views were good.

Family

2/10

Poor

01 Jun 2026

Mary Dolores

This is one of the worst places to stay, Staff at front desk were worthless didn’t know how to handle basic things.
Someone entered one of my rooms and left a mess I complained and all they said was that no one had a key but me
Which is not true housekeeping and maintenance also have keys
But looking around no one needed a key
Because door look like it had been broken into and they done nothing..
Another one of my rooms battery stop working to read card and all they said was I had to wait 24 hours until maintenance could get to it I was lock out of the room I paid for, FOR a whole 24 hrs.. no let me get you a new room no nothing
Please if you can afford it go somewhere else….

Friends_and_family Family

2/10

Poor

30 May 2026

Raul

No hot water for shower..dirty floors

Family_with_children

10/10

Exceptional

29 May 2026

Jesus

I was very satisfied

Partner

10/10

Exceptional

27 May 2026

Gabriel

Great character of the building. Amazing staff who was extremely accommodating when our unit’s a/c stopped working. Great staff and the most helpful tour specialists on the property.

Friends

4/10

Poor

26 May 2026

Max

Clean room

Family

6/10

Pleasant

25 May 2026

rafal

Front desk lady could be nicer .. other guys were very friendly and helpful.
Security guys at the front gate had attitude.
Restaurant staff was okay. Funny thing is they all expect American standard tip (20%, included in your bill !) but their service deserves 10/15%. 2 male servers from Argentina were very friendly and nice. Omar was moody and had attitude, but of course he was sure to add 20% tip to your bill anyways -was thanks ! Food was pretty good and affordable. Hi

8/10

Excellent

24 May 2026

Tetyana

I stayed at this hotel recently and overall had a good experience, mostly because of the beautiful location and the amazing ocean view. I would wake up around 6 AM and could see the staff already working hard — cleaning the pool area, watering plants, and maintaining the property. I really appreciated how much effort the staff put into keeping the grounds maintained. The hotel itself is definitely older and somewhat worn out. The hallways and common areas were technically clean, but you could still notice marks on the walls, signs of age, and small maintenance issues here and there. It feels more like a condo complex than a traditional hotel, since some of the units seem privately owned and not all are hotel rooms. My room was a good size and had a large balcony with a stunning ocean view. The bed linens were clean, the mini fridge worked well, and there was a full set of dishes for four people including plates, bowls, cups, and glasses. I did not use the TV. The air conditioner worked well during my stay.
The bathroom had some of the issues mentioned in other reviews. There is no ventilation, so you really need to leave the bathroom door open so it can dry properly and avoid smells. The toilet also flushes poorly — you have to hold the button down to make sure everything goes through completely. Hot water was usually available, although sometimes late in the evening it was less reliable.

Self

10/10

Exceptional

20 May 2026

Lemuel

Deberian deras fumar hay que salir muy lejos para poder hacerlo

Partner

8/10

Excellent

19 May 2026

April

Great place to stay! Easy access to the beach.

Friends

6/10

Pleasant

14 May 2026

Margaret

Old but clean. Nice pool and beach. Beds and pillows very firm. WiFi was very inconsistent. Never could get it to work in my room. Providing complimentary bottled water would be great. Good to have mini-mart on grounds. They are very serious about no smoking on grounds. Don’t think I will stay there again.

Self

8/10

Excellent

13 May 2026

John L

Room was clean and functional. They upgraded me to a room with an amazing view. Staff was nice and helpful. Kitchenette had no coffee maker or coffee mugs. Overall facility was worn. Nice pool area. Overall, good but not great.

8/10

Excellent

09 May 2026

Mike

Bar needs to offer more selection.

10/10

Exceptional

08 May 2026

nelly casillas

ok

10/10

Exceptional

07 May 2026

Joseph

This is a great hotel. Great location, nice pool, nice restaurant. You won't be disappointed.

Self

6/10

Pleasant

06 May 2026

Akash

Room service was not on time had to ask few times before my room got clean.

Self

6/10

Pleasant

24 Apr 2026

James

Hotel room was very basic and could use some updating. Beds and pillows were not the most comfortable.

Family

2/10

Poor

21 Apr 2026

Migdalia Idalia

“Upon arrival at the hotel, we decided to leave and cancel the reservation. We do not recommend it at all.”

Family

10/10

Exceptional

10 Apr 2026

luis

Room was great include dishware that’s a plus there was also a store in the property to purchase items deff a great experience

Family_with_children

6/10

Pleasant

07 Apr 2026

kim

Great location away from Cancun easy bus ride to the main hotel area and old Cancun.

Partner

6/10

Pleasant

05 Apr 2026

Alicia Isabel

My room was missing a microwave. Since our rooms weren’t clean, we had to call. One of the restrooms always had a drain smell. It definitely got the job done.

Friends

10/10

Exceptional

04 Apr 2026

Columba

Clean room, nice view, and had working amenities like mini fridge,sink,and microwave.

Family

6/10

Pleasant

30 Mar 2026

Maria

.

Family

10/10

Exceptional

28 Mar 2026

Martha isabel

Great service. Highly recommend it.

Self

8/10

Excellent

27 Mar 2026

Diane

It was clean and comfortable. Little things were needing repair such as the bathroom door locks in the pool area and you have to be careful of raised lip entrances, so as not to fall. The infinity pool and adjoining private beach was nice. The little on site convenience store was excellent with reasonable prices. It had everything you needed.

Self

6/10

Pleasant

23 Mar 2026

Gustavo

Not recommended no hot water slideting doors didn’t work bathroom smell bad cockroaches not recommend

Family_with_children

6/10

Pleasant

16 Mar 2026

Kevin

For the most part, everything was OK except for the access to our room. They said there was stairs, but it was actually a very narrow spiral staircase, which was very awkward for suitcases. The mattresses was absolutely horrible and uncomfortable!!!

Partner

8/10

Excellent

15 Mar 2026

SHIRLEY

The building is quite nice except that it needs some upgrades. The bathroom, mirror, door and furnitures. The view is stunning. I love the over looking view of the ocean and pool.
The restaurant is also amazing. The staff are friendly and very accomodating. I also want to emphasize the cleaning. The housekeeping should be cleaning the rooms regularly. I should not be asking them to come take the garbage and clean the room. Also, fresh clean towela should be provided every day!

Family_with_children

4/10

Poor

13 Mar 2026

Lori

Fairly clean, old building, weird little winding staircase entrance to room. Elevator (one out of commission) the only one seemed like it could use some maintenance.
Staff were friendly enough. Would be nice to have coffee available in the rooms or common areas.

Partner

10/10

Exceptional

10 Mar 2026

Warren Ross

Yes great

Self

10/10

Exceptional

08 Mar 2026

Diego Gaston Perez

Nicely located in the Hotel area, nice beach, nice pool, close to a convenience store, restaurants.

Partner

4/10

Poor

07 Mar 2026

Johvana

The smell from the drain is terrible.!!!

10/10

Exceptional

06 Mar 2026

Achila

The pool and the ocean are visible from the window hotel where we were staying.
The staff were quite friendly and they clean the room every day.

4/10

Poor

06 Mar 2026

Awadh

Yes

Partner

10/10

Exceptional

28 Feb 2026

Lily-anne

Amazing hotel! Recommend

Partner

10/10

Exceptional

26 Feb 2026

Joyce

The staff was very nice

Family

6/10

Pleasant

25 Feb 2026

rene

Room was in good condition and everyone was super friendly I would stay there again

Partner

8/10

Excellent

24 Feb 2026

Lore

Clean room. Older hotel. Ice staff good location

Partner

8/10

Excellent

22 Feb 2026

Carlos f

Really nice staff good experience

10/10

Exceptional

17 Feb 2026

Ruben Adan Aguiluz

Los cuartos limpios y la vista excelente. Todos los días limpiaban. El personal muy amable

Family

10/10

Exceptional

12 Feb 2026

José Enrique

Perfect hotel 👍

Business_and_leisure Family_with_children

10/10

Exceptional

12 Feb 2026

Rilma ruby

Perfect hotel 👍

Business_and_leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Preethish

Perfect location, nice view pool ,We enjoyed the vacation,

4/10

Poor

06 Feb 2026

Marjorie

The toilet didn’t flush well and stopped up, requiring staff to come in and fix it. The timeliness of this very necessary service was over four hours, requiring us to go to the front office twice to get attention for the matter. The smell of sewer gas was terrible. Also, the property is undergoing some much needed maintenance, repairs, and upgrades due to its age. We were not advised that this was happening on our wing of the hotel, and we were disturbed by the noise and workers dangling from tethers right outside our windows. The furniture in the room was old and looked as though it came from a thrift shop.

Leisure Partner

2/10

Poor

03 Feb 2026

Iram

Did not have hot water all the time, door didnt locked, there was hidden charges at the check in, beds were super stiff and staff was rude

Leisure Family

4/10

Poor

03 Feb 2026

Tydreal

Room smelled like sewage, bed mattress was super thin, pillows were very small, comforter on the bed was super thin, they didn’t clean the hallways or elevators at all the entire time I was there. The restaurant on property staff was not the best. Getting towels was not made easy. They need renovations!

Business_and_leisure

6/10

Pleasant

03 Feb 2026

Zanean

Room was clean, but lacked basic amenities. NO COFFEE Maker!
Staff was friendly. Amenities were EXTREMELY minimal. Glad we brought our own. Towels were rag tag. What I would use to clean with. Had to go to the desk to ask for newer towels.

Partner

2/10

Poor

28 Jan 2026

kaleigha daniel

I expected the room to be a lot nicer like the pictures show online, The building looks nothing like the photos. The rooms are rusty and gross, We had house keeping walk in the door while we were changing without knocking. And everyone at the restaurant by the pool will change the bill everytime you eat to be more expensive that it’s supposed to be. My husband and I left early and do not recommended.

Leisure Partner

8/10

Excellent

27 Jan 2026

Misgana

The staff was amazing!! We wish they provided breakfast or lunch that will be better !! Or drinks

Partner

10/10

Exceptional

27 Jan 2026

Jeanne Therese

Affordable,Room was okay, Clean and tidy, old building ,currently under renovation on some part. they clean the room everyday.It just that on our last day, The air conditioning were dripping with water and the floor was soaking wet. Good thing, staffs were there to clean it.They were friendly and approachable. The hotel have an amazing view of the beach.Easily accessible go there.They have massage area just go up to the restaurant.Can book also some tours but its a third party there office is inside the hotel.

Leisure Family

8/10

Excellent

26 Jan 2026

Eloisa

It have a good location.

10/10

Exceptional

25 Jan 2026

jose iban Arroyo

Grate place i took excellent pictures at night on the playa with the moon 🌙

Leisure Family

4/10

Poor

21 Jan 2026

Hiroshi

This Hotel's facility, amenity is very poor.
Hot water doesn't come out from shower,
we took shower with cold water, also no Hair dryer, no tissue, no coffee maker, Door lock sometime doesn't work, Bathroom doorknob is too close to wall, I smashed my finger, evator is always out of service.

Also it passed more than 2 weeks from check out, but I still don't get refund. even reception staff checked our room when check out and he said ok.

Only one good thing is reception staff is nice and kindly. He tried help us.
If there is no staff like him, this is one star Hotel. Highly recommend to use other Hotel .

Leisure Family

10/10

Exceptional

20 Jan 2026

Eli

nice

8/10

Excellent

19 Jan 2026

Kassandra

Clean room and polite staff

10/10

Exceptional

18 Jan 2026

Daniel

Love this hotel will come back

8/10

Excellent

16 Jan 2026

irina

It is OK, but I do not think I will be back.

Leisure Family

10/10

Exceptional

16 Jan 2026

Stanley

Liked it

8/10

Excellent

14 Jan 2026

Elizabeth

The room was clean. We had a balcony with a view of the beach and pool. House keeping was prompt. The facility is secure. There is a restaurant on site overlooking the ocean. It is on the bus route so you have affordable access to all of Cancun. There are several other restaurants within walking distance.

Business_and_leisure Partner

4/10

Poor

13 Jan 2026

Jessica

I’ll start off with the bad.
First night I was greeted by cockroaches in my room, there is only one restaurant and it’s overpriced for what they serve, No complementary water, the excursion packages were outrageous , I though we would get a better deal booking through the hotel and ended up paying $200 usd more then booking myself online ,the hotel didn’t reply to my shuttle questions so I had to book a private shuttle from the airport and the showers are cold.

On the plus side I liked the old architecture of the hotel, the beach is right beside the pool, they let us lounge around the pool after checkout to wait for my shuttle. I definitely wouldn’t book again but it was ok for four days.

8/10

Excellent

12 Jan 2026

Jaime

Yes

2/10

Poor

08 Jan 2026

Carmen Vazquez

They have cockroaches in their room. Don’t go there it’s nasty and dirty nothing compared to the pictures you see on line

Leisure Family

6/10

Pleasant

29 Dec 2025

Guillermo

El lugar esta en un estado decente para su precio en general todo muy bien lo recomiendo

Leisure Family

4/10

Poor

26 Dec 2025

Kaddour

Big thank to Gustavo and kudos to Francisco and Sanjay for really making this place going. We where checked in by young Gustavo who is a student, He is extremely competent and got the art of hospitality in his blood. We would have not stayed if not for his welcoming and handling all issues in a professional manner. Other than that, this hotel needs a real transformation beyond a face lift. Great location but no amenities, one restaurant only not that great and almost nothing except for AXXO convenience store close by. My advice to the hotel owners is to drop at least two stars changing it to one or two star apartment hotel only. Very misleading title.

Leisure Partner

10/10

Exceptional

25 Dec 2025

franklin

nice and good experience

8/10

Excellent

18 Dec 2025

America

No me gusto que no tienen shampoo acondicionador. Mas tollas para secarse el cuerpo, secadora para el cabello , lo esencial para un hospedaje y cafe

Business Family

10/10

Exceptional

16 Dec 2025

Erika

Clean, beautiful views. The staff is so polite, respectful and welcoming

8/10

Excellent

15 Dec 2025

Abul

Overall, I enjoyed the stay. The beach view was great and you could hear the waves from the room. However, be cautious booking tours through the hotel staff. I booked two tours with an employee named Gael and later discovered they were about $250 cheaper online. When I tried to cancel one (still more than 24 hours in advance as he had said was allowed), he refused and told me to speak to the manager, who was never available. Despite multiple follow-ups, no one helped, and after I left, the agency manager contacted me but stopped responding when I asked for an update on a partial refund. I recommend comparing tour prices online and avoiding the hotel’s tour agency.

Leisure Partner

8/10

Excellent

13 Dec 2025

Julius

Its all good..

4/10

Poor

10 Dec 2025

David R

Not friendly at all… I had a blue tarp blowing into my view of the ocean the entire time I was in the room.

4/10

Poor

10 Dec 2025

Mahdi

.

Leisure Partner

6/10

Pleasant

09 Dec 2025

Othniel

hotel was in a good location and restaurant food was good. However, its not all inclusive and the hotel itself is a bit dated. They were actually doing renovations while we were there.

Leisure Partner

6/10

Pleasant

03 Dec 2025

Rafael

All the staff courteous . The cleanliness of the room and surroundings is good. But the room given to us is very bad. The first night was ok, but i noticed right away that it could be a family room at times because there was a locked door leading to the other room. I could have asked for a change of room right away but didn’t bother. The following night, it scares me to death that it feels like somebody is trying to open my door and then people are starting to talk. And so it was, the other room got occupied. I dont know how i lasted staying in that room. The people talking on the other room feels literally like together with you in the same room. Really really bad!!

Leisure Partner

10/10

Exceptional

30 Nov 2025

Shanmugam

Good property for the price. The best part it the pool and the beach access.kids enjoyed.
The restaurant near the pool is delicious

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Nicole

Friendly staff

2/10

Poor

25 Nov 2025

Nicholas

No amenities. No electric outlets for phone chargers,laptops, hearing aids. No water pressure for shower. No washcloths.

8/10

Excellent

24 Nov 2025

Elizabeth

Very comfortable, clean and good price.

Leisure Family

8/10

Excellent

22 Nov 2025

Jay Metztli

The rooms were clean, the hotel is by the beach which made it a good experience. It’s an older hotel so it’s pretty dilapidated but for the price it’s nothing to baulk at. I have no real complaints it’s like a clean motel by the water, not a gross motel, like a motel 6 of Cancun lol if you want a budget friendly beachside hotel, it’s cool. If you have the money to spend, get another that’s more updated. Also it requires a 100 dollar deposit when you check-in which you can pay cash, and expect the 15 minute room inspection at the end of check-out so don’t order an uber just yet.

Leisure Self