Name: Wyndham Grand Cancun All Inclusive Resort & Villas
Address: Boulevard Kukulcan, km 16.5, Cancun, 77500, MX

Wyndham Grand Cancun All Inclusive Resort & Villas

Cancun (and vicinity) · Mexico

Boulevard Kukulcan, km 16.5View location

100 reviews shown

2/10

Poor

04 Aug 2026

Armand

This property was terrible. Everything was rundown rooms are very dirty full of mold in the restrooms pools were dirty. Property lacked good food. It was small nothing to do and was terrible. I would not recommend this property to anybody.

10/10

Exceptional

03 Aug 2026

Mohammad

It was an incredible experience to stay in this hotel for seven days, and our entire family thoroughly enjoyed it.

10/10

Exceptional

03 Aug 2026

Geraldine Mae

Great service

10/10

Exceptional

01 Aug 2026

Maria Fernanda

Best

10/10

Exceptional

01 Aug 2026

Carlo Di

Amazing resort! Great food selection! Drinks were flowing! Awesome time for families. Only that stupid seaweed on the beach.

10/10

Exceptional

01 Aug 2026

Andy

I liked everything really nice resort

10/10

Exceptional

01 Aug 2026

Tadeusz

Highly recommended this resort all the staff very helpful rooms very clean special thanks for all team working by main pool and bar and also lobby bar team they always serve us with smile
We hope to be there again

8/10

Excellent

01 Aug 2026

Girma

The stafs are exllent and good relation 🙏🙏🙏

10/10

Exceptional

31 Jul 2026

Luis Fernando

Everything was awesome, I would recommend this resort

10/10

Exceptional

31 Jul 2026

Marta

Everything was amazing, rooms were clean and well maintained, staff was helpful, multiple pools, kids area was great.

10/10

Exceptional

31 Jul 2026

Alan

I loved my stay here. I just stayed for one night as a stop over between brasil and san fran - great decision. Clarissa at the front desk made the check-in a breeze and every staff member I interacted with was a pleasure: kind, friendly, and helpful!

I used the steam room and the gym and the person working there was likewise very kind and helpful.

I liked the two meals I ate at the buffet.

My room was a sea view junior suite and I was very impressed with the marble floors (wow!) in the room and the entire floor.

If you aren't happy staying here then you might just be an unhappy person!

Thanks so much to the staff for making it a great stay I hope to return.

10/10

Exceptional

30 Jul 2026

Miguel

We had a great time here. Great hotel very clean very nice and clean rooms, great food great staff. We had a great time.

8/10

Excellent

30 Jul 2026

Hilda

Lo que menos me gustó fue que no limpiaran la habitación todos los días y el aire acondicionado no funcionaba bien y el olor a humedad en las habitaciones

4/10

Poor

30 Jul 2026

Sylvia

The location of the resort was ok. The pool was ok. The food was the worse part of the trip. Majority of the dishes were tasteless and disgusting. We are an all-inclusive resort trip type of family and this is the first time we have ever experienced food as bad as this. That was the ONLY thing that spoiled a potential 3 star to a one star.

10/10

Exceptional

30 Jul 2026

Jancel Marie

The staff at this resort is excellent. Everyone was very nice and helpful when needed. My family and I spent most of our time at the kids pool located right outside of the kids club. We liked that the kids pool was away from everything else. When we did spend time in the main pool area, we were glad that we were able to have our kids with us at the swim up bar as some of the other resorts we have been to did not allow children at the swim up bars. The food was great. I think the resort could use another restaurant though. Overall we had a great stay here.

4/10

Poor

30 Jul 2026

Genesis

stayed for 5 days in the villa there was bugs/little flies in all the rooms, the cleaning service didn’t really deep clean the room just did the bed. The buffet food was all cold everyday & all the pools had hot water, none of the pools felt fresh throughout the day.

10/10

Exceptional

30 Jul 2026

Gregory Vincent

Was a great stay and very kid friendly

8/10

Excellent

30 Jul 2026

Dawit

Thank you

10/10

Exceptional

30 Jul 2026

Sajani

Awesome experience

8/10

Excellent

30 Jul 2026

Ervin

We had a great stay at the Wyndham Grand Cancun. Overall, the resort is beautiful, clean, and very well maintained. Check-in was quick and easy, and every staff member we interacted with was friendly and welcoming.

Our room was a good size, very modern, and comfortable. The pools were excellent, and the beach access was even better. The algae wasn’t to bad when we were there .

If you’re coming primarily for the food, you may be a little disappointed. While the food was decent, it wasn’t a standout. Our favorite restaurant was the adults-only Italian restaurant. Enrique, our server, provided outstanding service and made the experience even better.

We also rented a cabana for a day, and I would definitely do it again. Samuel took great care of us all day and was like having our own personal server. He was incredibly attentive with both our drinks and food, making it a relaxing and enjoyable experience.

Overall, we really enjoyed our stay. The beautiful grounds, friendly staff, great pools, and amazing beach made for a wonderful vacation. I would definitely recommend the Wyndham Grand Cancun to anyone looking for a relaxing beachfront getaway.

10/10

Exceptional

29 Jul 2026

Colin

This was an amazing vacation! The staff were very attentive, fun and took very good care of us! Food was constant, drinks were great! Get the bed in the beach, well worth the money!
Key shout-outs- Christian (concierge) so helpful, helped with any thing we needed! Samuel (server around the beach and pool) crazy how fast he would get around and get anything you need. Definitely made the beach days so good! Bernardos at the sushi bar- happy hour is every hour baby!!

We are Definitely coming back!!

10/10

Exceptional

29 Jul 2026

Hector Manuel Martinez

Excellent staff

6/10

Pleasant

29 Jul 2026

Julia Monica

The bath floor was dirty upon arrival. The bathtub was too high; it was a bit dangerous to get out of it. Housekeeping: I had to call them to clean up the room. There weren't as many towels left by the housekeeper when she left after tidying up the room.
I wish there were more ways to check the schedule of events, not only through the app. I am a very visual person.
The staff was wonderful!

8/10

Excellent

28 Jul 2026

Cristina Elizabeth

Everything was amazing!
Except the VIP Club staff... as soon as we stepped foot in the Hotel we were approached for timeshare / VIP Club. We were 1st timers and agreed to meet with someone for a 90min tour next morning & BKFST.
90 mins turned into almost 5hrs. Ans they domt take NO FOR AN ANSWER!

2/10

Poor

28 Jul 2026

Rino M

El restaurante Da Vince una mala atención con el mesero muy irrespetuoso y grosero no se que clase de personal miserable tienen ahí mesero queje con el manager y al final quería tapar el problema dándome un papel diciendo como había sido la atención
Ese mesero me tiró la silla diciendo sienta ahí si quieres delante de mi familia y menores hijos x respeto no hice nada

10/10

Exceptional

28 Jul 2026

LUCY ARAIZA

Everything was excelente

10/10

Exceptional

27 Jul 2026

Leonardo

Onoy good words about this resort, we had a wonderful time there (one week)

8/10

Excellent

27 Jul 2026

Oscar

The staff was very friendly

8/10

Excellent

27 Jul 2026

Linda

This resort was clean and well maintained. There are plenty of pools all well maintained. The beach was also well maintained. The food was decent. Easy to make reservations for the restaurants. Only down side was the nightly entertainment. I would stay here again.

6/10

Pleasant

27 Jul 2026

Samantha

Long post, but worth the read before booking!
•sushi bar only has 8 rolls
•swing bar is run down and not like pictured
• 2 out of 6 restaurants close at 4
• all bars except lobby bar close by 6
•the building was clean and smelled great the whole trip
•the bed is average and the room was as pictured
•making reservations were a pain… we weren’t able to eat at one of the restaurants because you have to book at 9am for that’s evening. We never got into the steakhouse but heard it wasn’t worth the hype.
—————
+the food was decent
+the bartenders were great!
+the view was awesome
+the beach loungers were great too!
+Orlando at the lobby bar was fantastic!!!

We were highly disappointed though when we realized that everything wasn’t as pictured, the staff spoke VERY LITTLE English and seemed as though they didn’t want to be there…. Honestly, with how many other resorts are in Cancun, unless you just have a ton of Wyndham points, book somewhere else.

10/10

Exceptional

27 Jul 2026

Rachel

Great stay, The main pool had fun activities during the day and vendors for shopping at night. The beach was beautiful. The food was great. I like that we had the chance to make dinner reservations in the morning on the app rather then setting up reservations before check in. This helped us to decide what we were up to doing on each day rather than having to stick to a schedule. Will stay again

6/10

Pleasant

27 Jul 2026

Megill Danielle

The property was nice and the staff were great. The food was not good however. This was the primary disappointment for each of my family members.

10/10

Exceptional

26 Jul 2026

Sharon Callahan

Love this hotel. The staff are friendly & very accommodating. View is wonderful. Pools are clean & well kept. Hot pool & bar on beach is very relaxing.

10/10

Exceptional

26 Jul 2026

Ronald

We had a wonderful stay at the Wyndham Grand Cancun All Inclusive Resort & Villas. The resort was beautiful, the atmosphere was relaxing, and the food exceeded our expectations with plenty of delicious options throughout our stay.

A special shoutout to Francisco at the lobby bar. He was always welcoming, had a great smile, and made us feel right at home every time we stopped by. He was so friendly that we ended up calling him \"Primo,\" and he always greeted us with the same positive energy. His excellent service really made our vacation even more enjoyable.

This is a great resort for families, with something for everyone to enjoy. We had an amazing experience and would definitely recommend the Wyndham Grand Cancun All Inclusive Resort & Villas to anyone looking for a fun, relaxing, and family-friendly vacation. We look forward to coming back!

8/10

Excellent

26 Jul 2026

Gerardo

The rooms were clean, amenities seemed standard, and food was okay. I was disappointed that food/drinks was hit or miss some of the times. The taco place at the hotel was the worst place to grab a bit to eat. I also noticed that the kids splash pad had a bar that no one serviced. Just a little disappointed about that.

10/10

Exceptional

26 Jul 2026

vldislav

Great experience. Love it.

8/10

Excellent

25 Jul 2026

Johnalyn

Staff was friendly and I love all the options for different pools

10/10

Exceptional

25 Jul 2026

Joe

The property was well taken care of. All staff was very friendly and helpful. All shows at 9pm were very good. Food was good. Overall a very enjoyable stay

8/10

Excellent

25 Jul 2026

Karen Jane Luna

We enjoyed our stay. The only thing we dont like is the caracol agent holding you to sign up which we dont like.

10/10

Exceptional

25 Jul 2026

Hannah

Amazing time for our family if four. We were treated amazingly by each and every staff member!

Our ocean view rooms had beautiful views and were clean and well maintained.

Our family enjoyed the food and the shows every night! We will be back!

8/10

Excellent

25 Jul 2026

Maddisen

Everything was great. The food could've been better, but lots of pools, and activities throughout the day to keep you busy. The AC in the rooms were amazing!

10/10

Exceptional

25 Jul 2026

Abel

Very nice Hotel

10/10

Exceptional

24 Jul 2026

David

Pool closed to early

6/10

Pleasant

24 Jul 2026

Joseph El

It was a good view from the entrance but the reservation was not the same ,change the room bed and the view from the room I

10/10

Exceptional

23 Jul 2026

Wade William Nabors

The staff was very helpful, if you have a question they have an answer. First time going and it will not be our last.

10/10

Exceptional

23 Jul 2026

Nordal

Very clean and comfortable.

10/10

Exceptional

22 Jul 2026

Andrea

Staff and amenities were too notch . I highly recommend this property.

10/10

Exceptional

21 Jul 2026

Cody

Me and my son had a paradise vacation. The staff was so amazing, like family!

Family_with_children

4/10

Poor

21 Jul 2026

IVAN DARIO

I’ve stayed in many different hotels in Cancun so I know what to expect, as far as this one, the beach was the highlight and the only reason I didn’t get my bags and left to another hotel. Staff was very friendly and helpful. Food was the worse I’ve had and I have stayed in some not so great hotels in Cancun as well but this was just BAD, even the restaurants with reservations had horrible food. The buffet only had very limited food options for main course, most of them bad. Entertainment/shows - mediocre. The building is old and outdated but with great food I could’ve passed that , but I come to Mexico to enjoy their delicious food and this time I was left very disappointed

Family_with_children

10/10

Exceptional

21 Jul 2026

Ana

The service from all the personnel was extremely good.
The room view was amazing.
I cannot wait to be back.

Family_with_children

10/10

Exceptional

20 Jul 2026

Cecilia

Bartenders friendly

Partner

10/10

Exceptional

20 Jul 2026

Leidys Diaz

Good hotel for 3-4 days stay. Breakfast and lunch were good, dinner not good.

Family_with_children

8/10

Excellent

20 Jul 2026

BRANDIE

Very family friendly, great pool

Family_with_children

10/10

Exceptional

20 Jul 2026

Yesenia

Had a beautiful time every one has so nice , polite , and authentic people always helpful had very good time

Family_with_children

10/10

Exceptional

19 Jul 2026

Mahima

really good stay

Family_with_children

10/10

Exceptional

19 Jul 2026

Kashir Z

Location was the best

Partner

10/10

Exceptional

19 Jul 2026

Odalis

Excellent experience i recommend

Partner

8/10

Excellent

18 Jul 2026

Oliver Clodoaldo Briseño

Family_with_children

10/10

Exceptional

18 Jul 2026

Casey Allen

😜

Family_with_children

10/10

Exceptional

18 Jul 2026

Isaak

We had an amazing honeymoon at this resort. Everything was awesome. We enjoyed the food, loved all the pools and the drinks were a 12/10. The staff was helpful and worked hard to make our experience memorable. The room was perfect, the restaurants were easy to book, and the shows were really great as well. We booked a couple excursions with the resort that were fantastic, but loved the resort so much we were happy to spend most of our time simply hanging out there in one of the pools or in the ocean.

Partner

10/10

Exceptional

18 Jul 2026

Hugo

The rooms were super clean the service was amazing as soon as we walked in. Everybody who worked there was super nice even built friendships with some of the bartenders it was an overall great experience. Its very kid friendly. If i was to go back to cancun i would choose the same resort again. Worth the price!

Family_with_children

2/10

Poor

18 Jul 2026

long

My family did not enjoy our visit to your hotel whatsoever. The bellman and the front desk person were very nice but as soon as we checked into or room, my wife felt down because the entire floor was wet. I called the front desk and asked for help and was transferred to room service. I explained to the lady on the phone that I just barely received the hotel wrist band and just opened the room door for less than 2 minutes and that was when my wife felt. The room service lady tried to lecture me about not having the sliding window opened, I again told her we just barely stopped into the room for less than 2 minutes ,but she repeatedly accused us of having the window opened. Instead of offering to have a medical personal come up to check on my wife, she kept talking on the phone about the window will cause condensation. I went down and met with a lady that was the hotel manager and her assistant and asked for help but she told me there is nothing she could do. I asked if I check out of the hotel after one night and she said she would refund 2 nights out of 5 nights, but the refund never came. I called Expedia and they tried to contact the hotel and was told that they would not give us aby refund. There is a reason why the guests had to leave your hotel but you, the hotel management staff, have failed to care for your guests. I will leave this review on all websites that are related to this hotel. We stayed at this hotel for only one night and moved out right away.

Family_with_children

10/10

Exceptional

17 Jul 2026

Jacob Rempel

Very good

Partner

10/10

Exceptional

17 Jul 2026

Roxanne

Everybody is friendly. Very clean propert

Family_with_children

10/10

Exceptional

17 Jul 2026

James

A great stay with family for the week. Great food, accommodations are nice and clean, lots of pools

Family_with_children

10/10

Exceptional

17 Jul 2026

Terufat

Everything was wonderful. Really all inclusive with top restaurants.

Family_with_children

10/10

Exceptional

17 Jul 2026

Andrew

Room was clean per request and done adequately. Reservations required for most amenities, but you should always check in person. Spa was great if you’re in much need for a massage. This is definitely a family location, so expect families, moms, kids, etc. Staff was pretty helpful the entire experience, offering information about the local area and internal to the hotel. Enrique from the beach was the absolute goat- so if you meet him just know you’re well taken care of. There are several offers and opportunities to schedule outings through the hotel, be sure to hustle and check with other agencies before finalizing your purchase but booking through the hotel is the best. Also there was a lot of construction on the Kukulcan road so just know if you’re going here that you may want to walk or find other places to go to rather than La Isla area. Check in/ Check out was very easy, people who stayed at the resort were fairly friendly, and the room was as quiet as you would expect. Download the hotel app for easy reservations. Overall i’d give the hotel experience a 4.3/5- keeping in mind this is a 4-star resort. I would come back here.

Partner

10/10

Exceptional

16 Jul 2026

Luke

The staff was very friendly and professional! The concierge’s were the best we’ve ever had. I highly recommend the Wyndham resort for anyone planning on going to Cancun!

Partner

4/10

Poor

16 Jul 2026

Daris Leidis Lopez

Muy buena la limpieza ,desde el lobby y las habitaciones y todo lo que es área de baño ,pero la atención con respecto a los gastronómicos fue pésima ,sino recibían propinas eras de mal gusto para ellos ,y te miraban como insectos ,cuando le pedías un poco más de la comida les molestaba servían como con miserias cuando se supone que es un todo incluido ,y no es el menor hecho de la poca comida sino su trato y sus gestos que hablaban x si solos ,yo recomiendo cambiar todo el personal de gastronomía, sin dejar pasar que no había mucha variedad en sus productos ,pudieran para los niños ofertar uno que otro dulce ,helados otras variedades ,solo resaltar un señor en el restaurante brasileño que si fue muy educado pero el resto no ,sin decir que en el área dd la piscina tienes que pedir dobles las cosas para evitar que te miren mal o te den un mal trato ,les molesta todo ,propina en mano y cambia todo sino quieren trabajar pues a sus casas porque uno paga su servicio y no es x gusto ,tú vas de vacaciones para pasarla bien no tener que aguantar malos tratos y disgustos ,tomen en cuenta verificar ese personal no creo que traiga muchos turistas x lo menos yo y mi familia que pensábamos ir en diciembre lo estamos pensando

Family_with_children

8/10

Excellent

16 Jul 2026

Isabel

Our home keeping (Flor) was lovely.
Kids had a great time. Food was okay but wished there were different varieties at the buffet. It was a bit of the same options.
Overall we had a good time.

Family_with_children

10/10

Exceptional

15 Jul 2026

Nick

The staff was great and did like all the dining options. Was kid friendly but everything was quiet by 6pm.

Partner

6/10

Pleasant

15 Jul 2026

Angelo David

Villa was outdated not enough outlets in rooms and the a/c unit was leaking water but maintenance was quick to fix it . Overall we had a pleasant stay

Family_with_children

10/10

Exceptional

15 Jul 2026

James Gray Philp

Everything was great

Family_with_children

2/10

Poor

14 Jul 2026

Shuntia

The food was horrible, the staff was horrible as well not very attentive and wanted tip for everything thing they did. The bars only had one bartender the late night food stand had only one person cooking burgers and hot dogs and serving. This was the worse experience I've ever had at a all inclusive resort. I will not be going back to Wyndham Grand Cancun.

10/10

Exceptional

13 Jul 2026

Jeffrey

Staff members and amenities are all set for you to feel at home. Thank you Cancun

Partner

6/10

Pleasant

13 Jul 2026

Ashley

This is not your typical all-inclusive resort. We have been to many and this does not meet our expectations. The food is extremely bland and not at all what we normally expect. Thankfully the staff were all amazing and they were the only thing we enjoyed about the resort. The entire resort is getting aged, they don’t allow room cleaning daily, no turn down service which we get everywhere else. The pool service is very minimal.

Friends

10/10

Exceptional

13 Jul 2026

Rudy

👏

Family

8/10

Excellent

12 Jul 2026

Ricardo

Excelente opción para viaje familiar. Un hotel muy grande y completo con muchas facilidades para niños y adultos. Vale la pena y el precio es muy justo. Algunos aspectos que pueden mejorar son la calidad y sabor de las bebidas y los shows nocturnos.

Family_with_children

10/10

Exceptional

11 Jul 2026

Iveta

Everything was excellent except swimming in the ocean was challenging. Be aware of massive influxes of brown sargassum algae washing ashore.

Family_with_children

4/10

Poor

11 Jul 2026

Ferdi

From my side, not recommended this place not good food at all, for 2 days they had trouble with electricity for a couple of hours no AC nothing. And nobody say anything when I asked what happened or when is gonna be fixed they told me that dot know.. nobody want to spend the day with no AC in 102 F. They also ran out of hot water.. The bed was the most uncomfortable ever whole body hurts when u wake up.. Not recommended at all..

Family_with_children

10/10

Exceptional

11 Jul 2026

Michelle

I love it it was so exciting love the music in the bar in the night time from 7:00 to 9:00 pm it’s a couple but they sing beautiful and the food the coffee shop it’s good but it needs more sweets like caramel whipped cream and more flavored for the cappuccino other than that, everything was great thanks😍

Partner

10/10

Exceptional

10 Jul 2026

Annette

every one was so perfectly friendly. grateful that this hotel was my first all inclusive experience!

Friends

10/10

Exceptional

10 Jul 2026

Andres

All Services excelente

Family_with_children

10/10

Exceptional

10 Jul 2026

denise

This is my 3rd visit to the Wyndham. They never disappoint. The wait staff is friendly and attentive. The drinks are excellent. They take care of the beach with all of the sargassum. The food is good. Carlos, Enrique and Manual are top notch!! We will be back

Family

2/10

Poor

10 Jul 2026

Kritsda

We were misled into believing we had VIP check-in and received excellent service. As time went on, they tried to sell us various services like spa treatments, premium beds, and activities. We told them we were tired and needed to rest. The check-in process took over half an hour. We don't understand why the hotel allowed this, especially since we booked the most expensive room with meals and drinks included. About half an hour after going to our room, the power went out. We were without air conditioning for about an hour; the room was unbearably hot, over 90°F, and we had no place to charge our phones. When the power came back on, we quickly showered and went down to eat, only to have the power go out again for about an hour. We rushed to finish showering around 9 pm, and then the power went out again. It was so hot we couldn't sleep and had to call the front desk. The next day, the power went out two or three more times. After checking with friends at other hotels, none of them experienced power outages. Does this mean it's just this hotel?

Partner

6/10

Pleasant

09 Jul 2026

Roxana De la Caridad Lopez

Muy bonito el hotel ,pero muy mala atención por parte del personal ni dándoles propinas tenías buena atención, la comida no tenía variedad los tragos eran puro hielo y la animación en las noches solo hubo un día creo deberían mejorar ya que el hotel tiene buen potencial

Family_with_children

10/10

Exceptional

09 Jul 2026

Holly

The room

6/10

Pleasant

09 Jul 2026

Sandy

Service, pools and hotel are in good conditions. The only thing in my opinion that needs to improve is the food. There’s not too much to choose from the buffet. They pretty much have the same breakfast options everyday, they change menu for lunch and dinner but mostly the same food. We loved the restaurants “La piña” y “la Vista” they were delicious. We were out of power for 1 day. No night events that I was aware of. I will give a 6 out of 10.

Family_with_children

10/10

Exceptional

09 Jul 2026

Layla

We were upgraded because we booked with Expedia. We had an ocean view room. Staff is amazing and so helpful. My only 2 complaints is the AC in our room was FREEZING and I couldn’t turn it up or off and also more activities at night. After dinner there is nothing to do but otherwise everything was great. Thanks all!!

10/10

Exceptional

08 Jul 2026

Jimmy

Family oriented and very clean.

2/10

Poor

07 Jul 2026

Azra

Food was horrible, 3 restaurants with not many food options. Needs major improvements. Entertainment was nonexistent.

Family_with_children

10/10

Exceptional

07 Jul 2026

VICTOR DANIEL ARAUJO

Amazing location. Very friendly staff. 100% recommended.

Family

10/10

Exceptional

07 Jul 2026

James

Great staff people were amazing food was so good

Partner

10/10

Exceptional

07 Jul 2026

Maria De Los Angeles

Beautiful place, everything was wonderful. The food could been better

Family_with_children

10/10

Exceptional

07 Jul 2026

Ivette

My husband and I did 6 days/5 nights and we had an excellent time. Rooms were clean, outdoor areas clean and staff very, very friendly and helpful. Loved having several different pools to use so it was not packed at one pool. The drinks were delicious and food was good.
I feel the food in the buffet can be changed a little more. It seems that it is most of the same food every day and that gets old when you have been there several days. We only got to try one of the restaurants and it good but not much to offer. We had the steak and it was good but not much of a plate. Also it states you must dress up, no one was dressed up so fyi for anyone going, you can wear just about anything and be comfortable.
Overall, great experience and would recommend to anyone. Bring small bills if us money as they are very strict in breaking a large bill. You can use us$ for tipping or pesos.

Partner

10/10

Exceptional

07 Jul 2026

Gerardo Jr

Great hotel

6/10

Pleasant

06 Jul 2026

Chau

This place is affordable.. but some of the stuff members are not really friendly and can’t really answer questions or helpful…

Partner

10/10

Exceptional

06 Jul 2026

Yimerre

Staff was great hotel smells amazing

Partner

10/10

Exceptional

05 Jul 2026

Elizabeth

Overall the location and resort was great. I went with 4 adults and 2 kids age 3 and 6. The resort was very family friendly and we enjoyed ourselves the whole time. My only issue was some of the staff members were not friendly and did not provide great service. There was one time at the pool grill i waited 15+ minutes for the cooks to come back, and the waiter who was there the whole time acknowledged everyone else who came after me. Other than that.. no complaints.
WE LOVED THE KIDS AREA

Family_with_children

10/10

Exceptional

05 Jul 2026

Debra

Best resort we have stayed at. So many activities to do for adults and kids. The entertainment staff was amazing and made it so fun for my 10 year old son. Shoutout to Jesus and Damian. Sushi bar was our favorite. Staff at all the restaurants all were made aware of our child's allergies prior to our dinners and prepared his favorite food that was not on the menu. The excursion to Isla Mujeres we booked through the resort was better than we could have imagined. Big thanks to Marco, made us feel safe in an unfamiliar place. The 3 bedroom villa was clean, beautiful, and huge, probably more space than we needed for a family of six.

Only down falls were you are not allowed on the beach at night, mainly due to the sea turtles that came up to the resort every night, so we could appreciate that. Also you have to book reservations at the restaurants same day starting at 9:00, most had no availability by 9:30, so dont miss the window. If you book an excursion through the resort and want to save about 50% of the cost you will have to met with the time share people. That is 90 mins I will never get back and not sure I could have said no anymore times.

Family_with_children