Name: Grand Oasis Cancun
Address: Boulevard Kukulcan 16.5, Cancun, 77500, MX

Grand Oasis Cancun

Cancun (and vicinity) · Mexico

Boulevard Kukulcan 16.5View location

100 reviews shown

2/10

Poor

06 Aug 2026

Jennifer

Do not recommend

2/10

Poor

02 Aug 2026

Armando Amor

I didn’t like anything about this property !! The hotel should be closed !! One of our room was dirty, there was hair in the bed ! In the other room tv didn’t work , safe didn’t work , fridge didn’t work and I found cockroaches in it! And the tour people are thieves !! Stay away form this place !!

6/10

Pleasant

01 Aug 2026

Rochelle A

The coffee place at the grand oasis was very very good it did not disappoint, the lady would even put a heart in my latte. The pool was really warm, the moment I was assigned to a room I tried reserving a restaurant, it was all booked, so I ate at the buffet, the food was not good at all, but the servers were so kind, I tried the Mexican restaurant it was a little better. Breakfast was buffet style as well although they didn’t have the basics like pancakes, French toast, bacon or sausage.

10/10

Exceptional

01 Aug 2026

Maria Luisa

Food was horrible

6/10

Pleasant

01 Aug 2026

Victoria

Las personas se vomitan en la alberca y no hay limpieza para ese caso, La comida no esta rica sin sabor.

2/10

Poor

01 Aug 2026

Kevin

This place is a rip off. Do not stay here all inclusive but not true. multiple bars are closed rooms are old and outdated. mini bar in room is 2 trash beers and water not worth the price. Every non buffet restaurant is an additional fee. We couldn't get a transfer out of this dump
One of my rooms consistently flooded even though I was told it was repaired it flooded daily that drain did not work the other room I had the faucet was loose the tub shower nozzle was broken the tub was repainted or reglazed pooly and there mold in the bathroom the third room I had the air conditioner didn't work with a 20-year-old dial rooms are horribly outdated all inclusive only incorporates extra bottles of water in the room which I had to get myself I have daily videos of the flooding, videos of the staff telling it was fixed all lies
Food was bland - ate out most days, roaches in the 1 buffet that I also have a video of and even a video of some little boy yelling to tell his mother about the roaches crawling on the food. An employee grabbed one with her hands and walked away but the food stayed. Just disgusting. Your app to set up reservations is garbage it confirms that they received it and does not confirm a reservation there is no point in paying for upgrades because you still cannot get in this hotel only caters to day pass locals
No Casino like website says, everything closes at 11:00 p.m. Bell staff is rude and lies employees have very low integrity you should be ashamed of yourself.

10/10

Exceptional

31 Jul 2026

Chante

Great price, run down rooms, Buffet not the best. Premium Restaurants were okay.

15 course meal amazing 👏
CAREYES yum
Black Sens was an experience

MTS transportation had great deals on excursions.

Crab house is down the street

Bus 1.00 usd one way

Bring lots of sunscreen and water shoes.

Open bar drinks not strong.
Pick up a bottle for the room

Club 24k hiphop

2/10

Poor

30 Jul 2026

Jose Armando

The hotel is very outdated. The A/C does not cool the rooms. The food was not the best.

10/10

Exceptional

30 Jul 2026

Edgar

Place is nice but it’s time to update rooms. Mini fridge did not work.

8/10

Excellent

29 Jul 2026

Rosabel

We took our annual summer trip with my daughter and we loved our stay. From our room, to the pool and the activities. The only thing we didn’t like was the seaweed in the beach. It was really bad. I feel like the staff could have cleaned up a bit so people could’ve enjoy the beach a lot more. Also, the food was not all that great. Our favorite restaurant was hacienda Sarape. Everything we ate there was ok. Kid friendly and filled with fun activities I would definitely go back.

4/10

Poor

29 Jul 2026

LIEZL DIZON

This place used to be really nice. Staffs are very friendly. The food quality is really good and I’ll say the hotel is not great but as far as the staff and the food quality is really good. I stayed in this hotel for like four or five times but this current state made me think that it would be my last Cancun vacation for now.

I even brought my sister and her husband to the hotel bragging how the hotel is not the best but the food restaurants and the stuff are really good. It all started when we arrive upon check in we upgraded our state to the pyramid hotel instead of grand oasis being with 16 restaurant instead of eighth when we came back we were told it’s only a risk band that they upgrade at the hotel. I’ve never heard of that you’re paying so much money and they’re not upgrading you the hotel and the state they did not clean our room till the fourth day which is very unusual quality of food has really gone down. The only thing I like is the show as far as everything else I think Cancun‘s Service had gone down. It’s not the same anymore. I’ve been coming here for the last 19 years. I tried so many hotels but grand oasis is my fifth time I kept coming back because of the service and the food quality, but like I said this time it’s not that great anymore.

10/10

Exceptional

27 Jul 2026

Marthe

My stay at the resort was wonderful. The staff were exceptionally kind, attentive, and helpful, and the property was well‑maintained and relaxing. The only minor inconvenience was a peacock near my room that became vocal early in the morning, but aside from that, my experience was excellent. I would happily stay here again.

2/10

Poor

27 Jul 2026

Brenda Carolina Marroquin

When we arrived, we were charged more than what Expedia had originally quoted us. On top of that, we were given a wristband that only allowed us access to two restaurants, with many restrictions. Choosing this hotel was the worst decision we could have made.

When we checked into our room, the bathtub was dirty, and the toilet didn’t flush. I reported the issues to the front desk, but they did absolutely nothing to fix them. We had to use the public restrooms outside our room during our stay.

There were also cockroaches, and I have photos as proof.

The staff was completely unhelpful and provided some of the worst customer service I have ever experienced. No one seemed interested in resolving any of our concerns. The only employee who treated us with kindness and respect was the gentleman at the entrance who opened the doors.

Overall, it was a terrible experience. I would never recommend this hotel to anyone. The resort is divided into three sections, but they don’t explain that when you arrive. Instead, they try to charge you almost twice as much to gain access to the rest of the resort and its amenities.

Our family vacation was completely ruined. We paid a lot of money and ended up with access to almost nothing we expected. This hotel is misleading, and in my opinion, it should not be listed on Expedia because what they advertise is not what guests actually receive.

8/10

Excellent

27 Jul 2026

Joanna

It’s was nice

8/10

Excellent

26 Jul 2026

Cesar

The hotel was generally okay, but they repeatedly asked us if we wanted to reserve a tour or if we needed to spend more money on things during our vacation. The expectation was to enjoy our time and not be bombarded with questions. They also inquired about various other aspects, such as whether certain items were served buffet-style or if other restaurants treated us as if we weren’t worthy of their services, as if we hadn’t paid for everything, including our stay at the Oasis Resort. We still tipping . Also the show and the bars closed very early is more family resorts that anything else.

2/10

Poor

25 Jul 2026

Josefina

Beach was great.
The grounds are very nice.
Food at buffets was horrible. Even got sick from it.
Staff will treat you depending on the color of band you're wearing.
Room was terrible.
The concierge is hardly helpful. Promised us things and he didn't deliver. Said we were getting a welcome breakfast as a gift, but I'm reality it's a hook to try to sell you a membership/timeshare type deal.

6/10

Pleasant

25 Jul 2026

Angel

Well. Food was ok but not sea food in the buffet any day...room ok but a few roaches in the bathroom..minirefrigerator not working ...bar and 🎶 music stop at 11 pm..should be at least one hour more..pool got a lot tile on the floor damage..The check in was terrible...it took time ..they got some problems to find the reservation...

2/10

Poor

24 Jul 2026

Ana

Cucarachas y chinches en el cuarto y aunque les digas no les importa no te cambian de cuarto sólo te dicen que te puedes ir. También había cucarachas en el buffet.

10/10

Exceptional

24 Jul 2026

Sherab

Hotel check in was not great, the location was good, the beach view was nice also the bar too including the room.

6/10

Pleasant

23 Jul 2026

Nallely Rodriguez

To me the rooms need a little TLC , cleanliness could be much better. The hotel premises are good. If you really want an all inclusive and take advantage of all the hotel has to offer book for the pyramid oasis, grand oasis Cancun does not get access to everything. Overall we had a good experience.

Family_with_children

10/10

Exceptional

23 Jul 2026

Noel

No reservar tour con la compañía oasis experience. Te mienten con los servicios

6/10

Pleasant

23 Jul 2026

Martha Patricia Nunez

No shows at the beach any more,no fun,nothing like night life after 11 so overall is ok but not fun anymore

8/10

Excellent

22 Jul 2026

Francys

The resort is beautiful and very well kept. Staff is friendly and the response turnaround time for any requests was quick. My only complaint was the food choices. The Buffet served the same food everyday and the quality and taste was not so good. Other than that I would recommend and would actually go back again in hopes the food gets better.

2/10

Poor

21 Jul 2026

rossini

I ask the hotel to change my days or accommodate me for another time because my daughter passport was expired, they told me I. A message that I need to contact Expedia for any changes or accommodation but Expedia representative said they can’t communicate with the hotel staff how can a big company like Expedia and also the hotel grand oasis don’t have a representative that can communicate with each other in the same language that’s unacceptable, I lost my money I can’t get refunded or anything because was my fault calling the day before is ok but I think they can at least change my hotel days trying to accommodate the client , I always talk about this hotel and recommend it to many people, but after this , this experience was not appreciated. I’m so disappointed with Expedia and the grand oasis hotel Cancun

10/10

Exceptional

21 Jul 2026

Ricardo

Siempre una excelente opción, la propiedad es grande y muy bonita, hay varios restaurantes y bares, la alberca es enorme y se hace muy buen ambiente. El gym está muy bien equipado, se disfruta mucho.

Friends

10/10

Exceptional

20 Jul 2026

Destiny

This was a 10/10 trip. Would definitely return.

Friends

2/10

Poor

20 Jul 2026

Nancy

FALSE Advertisement!!! there is no beach party no entertainment! like the internet said a. staff in the pool are extremely rude!! if i could ask for refund I would!

Family

6/10

Pleasant

19 Jul 2026

Melissa

Excellent and beutyfull property, location, activities but horrible old room, plus the food was not the Best.

Family_with_children

2/10

Poor

19 Jul 2026

Shoodlyne

I would never go there any more. The staff are very useless, And 4 days, we ate the same food. My experience was not good at all. The only thing was on point is the transportation, they were on time .

Family

8/10

Excellent

19 Jul 2026

Alexander S

The location is beautiful. Staff is friendly. Rooms could use a deep clean and updating. Over all great budget friendly resort.

Family_with_children

8/10

Excellent

17 Jul 2026

Patricia Lynne

The room was nice and cold. The property was well maintained. The food was ok.

Family

8/10

Excellent

17 Jul 2026

Nathaniel

Clean room staff were nice bars are good fun places, food was not great, and there were some minor issues with our room.

Friends

10/10

Exceptional

17 Jul 2026

Bernardo

Really nice hotel,

6/10

Pleasant

16 Jul 2026

Jorge

Check-in time of 3pm not respected and staff was very rude about check-in inquires

6/10

Pleasant

15 Jul 2026

Luis Arturo

Comida regular

Partner

10/10

Exceptional

15 Jul 2026

Lisa

Great beach view from our room. Clean in all areas. Staff was so helpful and friendly. Will definitely return.

Partner

8/10

Excellent

13 Jul 2026

Wellington Ribeiro

The beach was really nice and the hotel was nice too

Family_with_children

10/10

Exceptional

13 Jul 2026

Erica Rodriguez

Power turn off

6/10

Pleasant

13 Jul 2026

Gbadegesin Adelowo

General a great place. We had a great time. I would recommend

Partner

2/10

Poor

12 Jul 2026

Abir

Everything about this resort is disgusting

Family_with_children

2/10

Poor

12 Jul 2026

shantae

I am extremely disappointed with my stay at Grand Oasis Cancun. Overall, I would give this resort two thumbs down and would not recommend it to anyone.
The biggest disappointment was the food. It was horrible—many dishes lacked flavor, and it was unsanitary to see flies and other insects constantly flying over the food that was being served. The food looked unappetizing, tasted terrible, and made dining at the resort an unpleasant experience.
The beverage service was just as disappointing. The soda machine was out of service during my stay, and the mixed drinks were poor in quality and did not meet expectations for an all-inclusive resort.
I was also expecting special entertainment for the Fourth of July holiday, but there was little to no celebration. The resort’s entertainment overall was boring, lacked variety, and was far below what was advertised.
Customer service was another major issue. Many staff members were rude and unhelpful. My first room was located in Building 1, where the elevator was out of service. I was assigned a room on the sixth floor and was expected to carry two large suitcases up six flights of stairs. That was completely unacceptable.
After requesting another room, I was moved, but the second room had roaches, making the situation even worse. Finding insects in the room was unacceptable and made me question the cleanliness of the resort. From the poor food, unsanitary dining conditions, bad drinks, lack of holiday entertainment, rude staff I would not

Family_with_children

2/10

Poor

11 Jul 2026

Steven A

Whatever u do. Don’t go. Power went out. For two days. N staff acted like everything was good. Meanwhile it was hot as hell. Terrible customer service n I got nothing back for two days of no power. Don’t book

Family_with_children

2/10

Poor

11 Jul 2026

Carmen M

A/C wasn’t as strong,staff weren’t helpful,it’s overrated, food wasn’t all that great,lights went out two straight days. Too much noise in the room areas, no room service, no entertainment. We was very disappointed

Family

10/10

Exceptional

11 Jul 2026

Ivette

Great for families

Family_with_children

8/10

Excellent

10 Jul 2026

Victoria Ava

I loved staying at Grand Oasis Cancún resort. It is abeutiful place to stay. My hotel room was very conveniently located and close to the beach, pool and buffet. The restaurants we re also very upscale. It is only the bathroom that needed renovation.

Family_with_children

2/10

Poor

09 Jul 2026

meybel

I was disappointed with my stay. Although the resort advertises itself as all-inclusive, many amenities come with extra charges. If you want a bed by the pool, you have to pay an additional fee, and even some of the nicer beach chairs require payment. That was very disappointing for an all-inclusive experience.

Our room also had maintenance issues. The water pressure was very poor, and the bathroom faucets were broken, making them difficult to turn off.

What concerned me the most was the customer service. We were traveling with children, and one of the bartenders treated them very rudely, making them feel unwelcome. The employee at the gelato station also seemed upset all the time and was not friendly.

Overall, this was not the relaxing family vacation we expected. Between the extra charges, the room issues, and the poor service, I would not recommend this resort, especially for families with children.

Family_with_children

6/10

Pleasant

09 Jul 2026

Lupe

Beach view was not to good, you see building roof then the ocean. Most employees were very short with customers not prepared. Service was not good! I would say we had 3 good waiters. Building needs to be updated electeicity was out for a few hours a day. We still had fun made the best of it. This hotel is for a stay of more than a few days it is to big so it takes time to get situated and know where things are.

Family_with_children

4/10

Poor

08 Jul 2026

Sonia Astrid

Restaurant was so limited
Need to put signs to find out where we are
The elevators that's not working

Family

4/10

Poor

08 Jul 2026

Rifet

Every night noises il lobby couldn't sleep i was up Every night even i walked down stairs one night 12 am other night 3.30 am and same night 4.30 am music was loud
I reminded front desk nobody did anything about it
Never again

Partner

2/10

Poor

07 Jul 2026

Yvette

We had a horrible experience with everything from check-in to room A/C not working, and the pool was hot, not even refreshing. They sell you an all-inclusive when in fact there are different levels of their all-inclusive, we had a \"blue band\" which only allowed us to eat at certain restaurants, and we couldn't request drinks be made with anything other than their cheap liquor, if you have a \"black band\" then you have access to more places to eat and you get the better alcohol. We were advised to make reservations for the Dos Lunas and Bahia Steak House and which it took a couple of days for there to be availability and then the Bahia Steakhouse was pretty much empty majority of the time we were seated. I would definitely pay extra to stay somewhere that is in fact all inclusive, and makes you feel like you are on vacation.

Family_with_children

2/10

Poor

07 Jul 2026

Carmen

When you book they don't tell you there are different packages and is not all inclusive. You can only eat at certain restaurants. Our room was not ready at our 3 pm check in. Once we got a room, we found an opened condom wrapper in the drawer. We also found a used condom on the outside path. This hotel was not clean, too hot and food was terrible!

Family_with_children

2/10

Poor

06 Jul 2026

Mayra Elizabeth Plaza

Don’t waste your money here. The place is falling apart and the food is mediocre. They make sure you feel uncomfortable so you would upgrade, but honestly the upgrade is just a tiny bit better. So you go from terrible to bad, not worth it at all.
My daughter got food poisoning from the Mexican buffet.
If you must go here, stick to the restaurants that requiere reservations or eat somewhere else.
*The only positive thing was the concierge hence the one star.*
We left grateful that we had a roof to sleep under but that was about it.

Family_with_children

8/10

Excellent

06 Jul 2026

Isaías Marcelo Rafael Silvero

It has many aspects that need improvement!

Family

10/10

Exceptional

06 Jul 2026

Princess Lindo

It was great

Partner

6/10

Pleasant

06 Jul 2026

Leyda

Room service good. Staff a little rude like they didn't want to be there specially bar area and the burger/hot dog/taco stand.

Family_with_children

6/10

Pleasant

05 Jul 2026

Shaheen

First I didn't like the room they gave us, it was two separate beds and the fridge not working and the shower wasn't clean. Water didn't run well so I told them to change my room they said ok come by 3 pm or 3:30 the room it's going to be ready for u I went on the time the staff said give us 20 to 30 minutes I said ok then by that time they told us one or two hour which is its unacceptable and later on they gave me nice room without internet for using internet we have to come to the hallway and get a connection. This was my last visit to Grand Oasis. Too many times told them that the room does not have internet but they ignore it.

Partner

2/10

Poor

05 Jul 2026

Robert

Property is old and needs to be updated. When booking through a third party such as Expedia or Cheap Caribbean, they don't tell you until you arrive at the property that there are different levels of armband. Your basic is the blue armband. The amenities that the blue arm band offers are not that great. There's obviously a upcharge for the black arm band which is significant. Unfortunately they don't tell you this until you arrive at the property. Woke up in the morning, to trash all over the pool area on several days. The seaweed on the beach was terrible, and again as before the food options that you have with the blue arm band were terrible. This was an excellent choice for patrons on Spring Break and under the age of 25 looking to travel on a budget.

Family_with_children

4/10

Poor

04 Jul 2026

Jorge

Is half inclusive, is better to sell the truth and not wait until you get there and find out that it is only half of the restaurants that you are allowed to go. It is a hotel that make difference between social classes under the same roof.

Family_with_children

4/10

Poor

04 Jul 2026

Alejandro

Massive

10/10

Exceptional

04 Jul 2026

Alexa

The room was a little dated, but honestly we didn’t spend much time in there other than sleeping. The food was great, they had activities every day, easy access through their app. The staff were amazing and helpful. We stayed for 9 days and would definitely go back! Great beach views and the pools were all accessible and inclusive if you happen to have mobility issues. Beach entry pools, no deeper than 5 feet, shade under the bridges, two swim up bars. Our experience was fantastic, the restaurants were amazing and you never had to go too far to find your next drink.

Partner

4/10

Poor

04 Jul 2026

Evelyn Yuridia Lopez

La alberca es inmensa mucho espacio para pasar el dia entero tines muchos servicos buenos y Otros pues no tanto mi mala experiencia fue el cuarto Olía a moe y sentía que todo estaba húmedo de verdad muy desagrabable ya que fueron 7 noches los restaurantes bien no excellentes lo malo es que no es es por categoria y algunos restaurantes tienen costo extra Osea no van en el paquete todo incluido si volvería no creo

Family

2/10

Poor

01 Jul 2026

Henry Armando Álvarez

Todo está en muy malas condiciones no le recomiendo a nadie ir a ese hotel la comida súper mala, mala atención todo fue una terrible mala experiencia necesito mi dinero de vuelta

Family_with_children

8/10

Excellent

01 Jul 2026

Tina

It was nice rooms need to be more updated and make sure everything works properly.

Friends

10/10

Exceptional

30 Jun 2026

Latonya

We had an amazing time. We have no Complaints.

10/10

Exceptional

29 Jun 2026

Elsa

great hotel for a fast 2 day vacation

Friends

2/10

Poor

29 Jun 2026

Oscar

Where can i begin with this place. If anyone helps you first you gotta hear about a package they want to sell you. Buffet food is the worst horrible. Certain rooms AC aren’t working well. If you ride an elevator bring cold water so you aren’t suffocating in that death trap. This entire resort is hot except their offices. The food is horrible. The only good thing I can say about this place is their cocoa beach club. It’s around $250-300 to reserve and it comes with a server who checks in every 7-10mins. The food there is amazing. Private cold pool and a bed with beach view. I did it twice so i can enjoy anything out this god awful place. The lights went out one night so no ac and no open balcony because it was raining as well. It was my first time ever at an all inclusive/ and Cancun. Never again. I rather stay somewhere where i pay for food and have real comfort than this place.

Family_with_children

4/10

Poor

28 Jun 2026

brittani

The staff was great

10/10

Exceptional

27 Jun 2026

Margi

Really enjoyed my stay at Grand Oasis Resort. The resort has a great vibe with stunning views and plenty of things to do. The rooms were nice and kept clean, and the staff made the experience even better with their friendly service. Food options were decent and there was always something available. A great place to relax and have fun—would definitely visit again!

Family

6/10

Pleasant

26 Jun 2026

Manuel

It’s okay for a family vacation but if you’re not part of their VIP clients then expect to pay extra for simple things like beach beds or entrance to restaurants that are supposed to be “included” on your package.

Family_with_children

10/10

Exceptional

25 Jun 2026

Gerardo

The amenities and the all inclusive

Family_with_children

10/10

Exceptional

25 Jun 2026

Lucia

Muy bueno todo muy limpio muy atentos todos 👍

Business

8/10

Excellent

23 Jun 2026

Karla

Everything is fine only need to clean more deep because is dirty each room (the shower the sinks the edges of the showers the floors the phones too deep clean) everything deep clean becsuse everything else was excellent I like the outside of the hotel big and excelent to stay outside all day plenty of entertainment the swimming pools the access to the beach the mariachi in the restaurant in the night everything was great only needs deep clean sorry thank you!

Family

6/10

Pleasant

22 Jun 2026

She-Ra

Beautiful resort but rooms need to be upgraded/renovated badly.

Family_with_children

8/10

Excellent

19 Jun 2026

Jose

La habitacion no la limpiaban como se debia y el aire acondicionado no funcionaba bien

Partner

4/10

Poor

19 Jun 2026

Monica

There was no entertainment no service either no pool service or anything let very weird everyone had their own speaker’s playing their own music

6/10

Pleasant

19 Jun 2026

Edwin

The hotel was clean, and the overall property was well maintained.

The staff was friendly and attentive when tips were given; however, service quality noticeably declined when tipping was not involved.

The specialty restaurants require reservations well in advance. If you're unable to secure a reservation, your only dining option is the Tatish buffet. The food was decent, but many dishes lacked seasoning and flavor.

The bar service was excellent once you started tipping. Without tipping, the service felt less attentive, and the quality of the tequila served seemed noticeably lower.

Partner

2/10

Poor

18 Jun 2026

Samantha

This hotel should been demolished. Cockroaches, water leakage, air conditioning is not working properly, food quality is horrible and very limited choices. Visitor should stay away, and Expedia should eliminate this hotel from their pick.

Family_with_children

6/10

Pleasant

18 Jun 2026

Liliana

Overall, the property was beautiful and well maintained. The staff was pleasant and friendly. The food was okay!

Friends

2/10

Poor

18 Jun 2026

Lori

Don’t let the advertisements fool you. Grand Oasis Cancun was one of the most disappointing resorts we have ever visited.

We paid extra to upgrade our room, only to find a dirty, outdated space with blood-stained towels, paint peeling off the walls, missing shower tiles, and a rusty toilet seat that was literally falling off. It looked nothing like the photos used to market the property.

The food was terrible, check-in was a mess, and the resort made everything—from dinner reservations to basic guest service—more difficult than it needed to be.

The biggest surprise was that this “party resort” had almost no atmosphere. Very little music, almost no nightlife, and most activities shut down early. We ended up leaving the resort regularly just to find entertainment.

After more than 15 years of booking through Expedia, I am shocked that they continue to promote a property that feels so misrepresented online. Grand Oasis Cancun was not just disappointing—it felt like a bait-and-switch.

Save your money and stay somewhere else.

Friends

8/10

Excellent

17 Jun 2026

alina

bars closes at 11. Have to go put if you want to continue party . Nice hotel , pools and food ! I was pretty satisfait

Partner

2/10

Poor

17 Jun 2026

Maximillian

Bars don’t open until 11am. No mimosas. Constantly harassed to upgrade your package. Food is good, but limited options. Rude staff in the restaurants. Room service is non existent. The beds are rock hard. The room a/c is a joke. Most of the staff can’t / won’t speak English. I go to Mexico annually and stay at different resorts. Hands down, this was the worst resort I have ever been to. The only good part of the resort was the spa (but you pay exorbitant amounts of money for it. Even higher than US prices for massages).

Partner

2/10

Poor

16 Jun 2026

Jayce Tramayne

The WORST all-inclusive resort experience we’ve ever had.

We booked this resort for our sons’ senior graduation trip based on advertising that promoted it as a fun, energetic party resort. The reality was the exact opposite.

Check-in took over an hour because staff claimed they couldn’t find our Expedia reservation. Another person in our group had already paid for services through the resort’s website but was repeatedly asked for additional payment.

Our group spent an extra $1,000 on upgrades hoping to improve the experience. It didn’t. The rooms were small, outdated, dirty, and not worth the extra cost.

The food was terrible. We expected mixed quality based on reviews, but much of it was barely edible.

Making dinner reservations felt intentionally difficult, and once we finally secured them, we were forced to sign agreements acknowledging additional fees if we were late.

The biggest disappointment was the complete lack of atmosphere. There was very little music, almost no nightlife, and most activities shut down before 11 PM. We ended up leaving the resort almost every night so the boys could find entertainment elsewhere.

What frustrates me most is how misleading the marketing is compared to the actual experience. After more than 15 years of booking travel through Expedia, I’m genuinely disappointed that Expedia continues to partner with and promote a resort that feels built around false advertising, upselling, and disappointing guests.

Friends

8/10

Excellent

16 Jun 2026

Ericka

Este hotel es muy grande con escenarios y jardines hermosos, me gustaron mucho los pavo reales rondando el establecimiento, es lindo ver que viven felices. Siempre
Hay ambiente. El staff nos resolvió los inconvenientes que se presentaron, el AC. De nuestra habitación no funcionaba y nos cambiaron a otra. El baño se tapo y rápido lo solucionaron, buena atención. Deberían de
Mejorar la comida, sobre todo el buffet Tatish. A pesar de que es un edificio muy viejo creo que ayudaria bastante una limpieza profunda. Si vas a divertirte y a pasarla bien con un bajo presupuesto, este es el lugar.

Family_with_children

4/10

Poor

15 Jun 2026

Irene

We just got back from Grand Oasis Cancun after 7 days stay. We had a group of 14 family members with 5 hotel rooms.

Pro: Restaurant and bar staff are great and attentive. They would do their best to accommodate your request. Many times, the drinks are filled before it is empty (I do give small tips on all occasions, since I used to work in service area). They deserve it.

Con: 2 rooms out of 5 AC didn't work. We were there the first night in room (2527) and we can only have the lower fan setting worked which was too hot for us to sleep. After checking on the other room (2535) on the same floor in Palmar 2 the next morning. We went down to concierge to complaint. It took another 3 hours to have the room change. When we asked for room change, the concierge only offered a king bed. We have 3 adult and 1 young children. We told them, it will not work. They replied we paid for the room but not the bed configuration. Finally, they gave in with a double bed in room (2518). The AC worked, the small refrigerator did not. For the other room, the concierge told my family member the AC will cool down from 3-8PM. We know it was an excuse, so my family member went downstairs with me. They realize they cannot have an excuse after seeing me again (we were all engineers, so we know the AC wasn't working at all).

Water was dripping down the ceiling in room 2527. I am running out of room to list more. Do not stay there unless you want hassle. I will not return. LOL

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Amar Shivaji

The resort has nice beach view and amenities. The room were not clean and after telling 3 times to staff were not cleaned until next day.

Partner

10/10

Exceptional

14 Jun 2026

Faithlyn Irene

Everyone was nice and amazing had an amazing time here with my partner. Good vibes good food , not premium drinks but a blast was still had. Would def come back

Partner

4/10

Poor

14 Jun 2026

Juan

This hotel needs more elevators- the food needs improvement

Family_with_children

2/10

Poor

13 Jun 2026

Tyeisha Barreto

My experience at this hotel was disappointing. The staff’s service was poor and needs significant improvement. The food quality also fell far below expectations, both at the buffet and in most of the restaurants. The only restaurant that truly stood out was the sushi restaurant, which was the highlight of our stay.

The rooms are in need of maintenance. They feel outdated, and several things were not working properly, including the air conditioning and the shower fixtures.

Considering the amount of revenue this hotel generates, I expected better-quality liquor options, as well as more activities and entertainment for both adults and children. Overall, I believe the hotel has potential, but it needs to invest more in its facilities, service, and dining experience to provide a stay that matches its reputation and price point.

Family_with_children

8/10

Excellent

13 Jun 2026

Loraine

We had a beach suite room and it was beautiful. We got to our room and the tv was broken they fixed it right away. The fridge in our room didn’t work we didn’t want to be annoying and bother them again. No big deal to us. The pool was great. The beach was beautiful. The food was okay. Never amazing. Bars were great. Staff was so nice and helpful.

Family_with_children

4/10

Poor

12 Jun 2026

Camilo

Closed restaurant, dirty pool and most of open restaurant are not included

Family_with_children

6/10

Pleasant

11 Jun 2026

Jesus

Nothing unique. Grounds were ok for the most part. Pools too much leaves or stuff from bushes. Building is old and room real small can barely fit in a bed if you got a double bed room. Found couple cucroches in the room the ones that multiply fast. Just hope didn’t bring any back home. Breakfast restaurant to far from the buildings in the north side. If rain you got there all wet cause you have to go across the pools to eat. Food I will give 5 out of 10. Nothing change same food in the 5 days we stay there. Especiallty restaurants week we only had chance to use the steak one and was a 9 out of 10. The only down is if you have a glass of wine have to pay for a whole bottle. Can’t purchase just a glass. The employees 99% of the are really nice.

Family_with_children

4/10

Poor

11 Jun 2026

Kelli

We took a party of 10 based on a previous stay in 2020 including our recent graduating seniors to celebrate. While the resort is nice and it was clean, we were extremely disappointed that they no longer have nightly shows in the pyramid, a casino, Kinky Nightclub, or the Coyote Nightclub despite still be advertised and the food quality and choices has greatly diminished as well. We talked with the concierge and they admitted that they have not updated their website to reflect accurate activities. Additionally, apart from just a few, most staff at the pool bars and the buffets were not very nice or personable.

Family

4/10

Poor

11 Jun 2026

KATIE LYNN

When I arrived in they had me in a room with two double beds but i requested a King and had a confirmed email saying that I would recieve a King bed, so they change my room to a whole different building where there was live entertaining late at night keeping me up. Usually I wouldnt care but this was supposed to be a relaxation solo trip. Then not all the restaurants are included in the all inclusive only pyramid rooms could go to all the bars and restaurants none of this was told to me a head of time, then i was told i would get a free massage if I went to a promotion sales meeting and that was lie. So my experience I wouldnt suggest this resort there are so many to settle for this one. I have visited 3 other resorts during my stay here and the oasis was the worst one the room smelled like paint and the loud music at night was not working for me

Self

4/10

Poor

10 Jun 2026

Tara

We LOVED this property in January 2020. So much so that we booked a group of 12 for a graduation gift for our boys May 31-4. We were beyond disappointed when we arrived and realized that our favorite parts are no longer there. The kinky night club burlesque show, the coyote loco night club, the casino, foam beach parties...all gone, but still advertised. The nightlife is non-existent. Everything basically shuts down at 10/11pm. So in order to have something to do for one night we ended up paying $100 each ($300 per family) to go downtown to Coco Bongo (10/10 recommend). We spoke with a nice lady at the hotel about our disappointment and she said she has heard that from many guests and apologized. Suggested that we speak with Expedia since that is who we booked though and see if they could help. We sat on phone for over an hour waiting to speak with someone. I explained the situation and told them that the hotel even stated that their website had not yet updated the changes and those places were phased out beginning of the year. I asked that they at least comp us tickets to the Coco Bongo since that is not an expense that we had planned due to the night life that was previously experienced AND shown in pictures on site. That was denied. The hotel stated they are moving towards a family friendly atmosphere and it seems that there are a lot of time share pushes now. So if you are looking for nightlife/entertainment then I suggest looking elsewhere. Pool is great. Rooms are nice.

Business Family

2/10

Poor

09 Jun 2026

JESSICA

This is the worst hotel I have ever stayed at; they don't prioritize guests, nor do they control the street vendors who enter—with the hotel's permission—to sell cigarettes and vapes. On top of that, those same vendors offer drugs and prostitution services. I was shocked, given that it’s a family hotel, to see such things allowed. I saw several young people buying from these vendors. I approached Raquel (at the \"Pyramid\" section) to let her know, and she told me it wasn't her problem and that I should take any report to the main lobby—*what*? I also saw young people offering escort services, and they weren't even wearing wristbands. I found a young man, heavily intoxicated, sprawled out in front of my room door; when I told the receptionist, she said, \"It's normal, we'll send someone,\" yet more than 30 minutes passed and the young man was still lying there on the floor.
The entire experience was terrible from the moment we arrived. Timeshare salespeople wouldn't leave us alone for over 30 minutes, even though I told them I wasn't interested in anything—that I just wanted to rest for the weekend and \"thanks, but no thanks.\" She kept at it until I finally got annoyed and asked her to please let us rest. In the lobby, we were given wristbands and told to use a link to book restaurant reservations, since you can't eat at any of the restaurants without one—except for the buffet, which serves the same food all the time.

Family

2/10

Poor

08 Jun 2026

WILSON

Uno de los peores hoteles que pueda existir. El personal de servicio al cliente un horror y cobran por todo. La cómoda horrible y no hay variedad e incluso Perdimos una reservación en un restaurante y nos cobraron 1500 pesos de multa. Se supone que es un lugar familiar donde hay niños y en ese lugar nos ofrecieron de toda clase de drogas. No lo recomendaría nunca fue una de las peores experiencias

Friends

10/10

Exceptional

07 Jun 2026

Yogananth

Excellent experience! Everyone was so friendly, welcoming, and attentive throughout our stay. We truly enjoyed every moment and felt right at home. The hospitality was outstanding, and the atmosphere made our stay even more enjoyable. Thank you for making our visit so memorable, we look forward to coming back again!😊

Family

10/10

Exceptional

07 Jun 2026

LeAnn

I actually upgraded to the Pyramid master suite so my experience wasn’t of that at Oasis. Highly recommended the Pyramid.

Friends

6/10

Pleasant

07 Jun 2026

Oneyda

Para 3 personas en un cuarto solo ponen 1 shampoo pequeno pregunte por más y nunca llegó al cuarto

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Aminda

We were in tower one which is full of mold the smell of mold is empowering. The check-in staff was always in a bad mood. If you don’t have the black bracelet, you’re in your own we had a leaked of water in a room, but the only solution was to separate the family in different floors. They outside garden and the pool were beautiful. The waiters are very helpful and very nice if you plan only to stay for sleep, I guess it’s OK over the phone they promise that the family was gonna be together. Upon arrival it was according to availability. We pay for a room with two beds, but it’s also an availability so we just a king size bed they have seven restaurants, but they always close only they will fight is open late and it’s very basic. The Tex-Mex restaurants opens until 10 but the lady in charge starts closing at eight so she can clean and leave early. Just heads up the pool closes at eight. If you’d like to sleep early, tower one is very close to the DJ.

Friends_and_family Family