Capital O Airport 24/7

2/10

Poor

04 May 2025

Karla

Terrible

It looks like an office building adapted to be a cheap hotel. The reception was terrible with a lack of maintenance, we didn't have water in the bathroom and in poor condition with parts falling apart. The first room they put us in was worst, it didn't have the for the door till we complained. All the posted pictures seems to be old. It was a terrible experience

Partner

2/10

Poor

16 Apr 2025

Joseph

First thing is we asked the girl at the front desk(she was not there had to look for her for 10 min) to arrange for taxi in the morning to take us to the airport. She asked us to pay 200 peso which we did. Get up wait outside no taxi came! Called the girl said it would be there in a few minutes but the taxi never came had to wave one down off the street. This girl stole 200 peso from us plain and simple. The place was full of giant cockroaches. Had to wait 15 minutes for toilet paper, no TV, internet very poor couldn't use was to weak of signal. The hotel itself is very hard to find. the Taxi that brought us tot the airport had a very hard time finding it. The place looks like an old hospital of office building that they're trying to remodel. The door handle fell of on the inside of the suite had to just hold it on to get out. It dropped on the floor when I closed the door. Maybe they will fix it now. Terrible place to stay over all very bad with the way the front desk girl stoled our 200 peso.

Leisure Partner

2/10

Poor

22 Mar 2025

Adolfo

I will not recommend this place very scary unsafe

Business_and_leisure Self

2/10

Poor

27 Feb 2025

Miguel

The bathroom light was not working, there was not hot water for the shower, they didn't have towels, and they didn't have soap for the bathroom.

Leisure Family

2/10

Poor

24 Jan 2025

Matt

Beyond horrible

The hotel should not be listed on your site. It is located behind an unrelated security stand, no street view so it already was sketchy. We didn’t knows where to go as there was no sign just a man yelling at us, “hotel?”. They let us leave our luggage there for sole but had co enter to put it bit in the click in room in a corner. No one else was at the hotel so it was safe enough but was left out in the open when we returned they e us pay in cash. They quoted us a price that was double what was on your website, we said no and showed him the price on your website, then he said ok and came down a little. The rooms did not have basic items such as garbage cans, towels, shampoo/conditioner, working lights in the bathroom…There were missing outlet covers, broken furniture, stained sheets that were not tucked in, no comforters, and only one pillow per double bed. The last straw was bugs all over the bed. We tried to get the money we’d paid 10 minutes earlier when we checked in and they said no, your website would return our money. You refused. Run from this hotel. Do not be fooled because of the proximity to the airport and cheap price, it’s NOT worth it and should be removed from your site.

Friends_and_family Family

2/10

Poor

19 Jan 2025

Alfonso

Terrible, nada como las fotos

Leisure Family_with_children

2/10

Poor

10 Jan 2025

Verified traveler

No water. No room key. Not recommended.

This property did not feel safe. There was no water in the room. I was not provided a room key— I was told my door was propped open, which it was. The parking lot of this hotel is a rental car/airport shuttle parking lot. I would not book this again, even if it was the ONLY available bed in all of Cancùn.

Self

2/10

Poor

24 Dec 2024

Inna

There was absolutely no water in the room. no water in the sink, no water in the shower, and the toilet didn’t flush. the bedsheets were dirty. the name of the hotel is a load of crap. the hotel is located 3 miles away from the airport & the taxi cost us $60 each way. we ended up moving out the same night we moved in because of how unsafe we felt. the locks didn’t lock properly. made us believe that the whole hotel was just a scam and that we were going to get robbed at night as soon as it would get dark outside

Leisure Family

2/10

Poor

21 Dec 2024

ANDREW

Stay away

The hotel I have tonight is an absolute disaster. The water sprays all over the bathroom floor from the toilet when the shower is on. The toilet doesn’t flush. I have a bucket for that. And the woman didn’t get a remote for the a/c in the room until after an hour of me being there.
I go to get in the shower and there are no towels. I have to then get dressed to go ask for a towel. The hot water lasted less than a minute.
And not to mention the black mold in the closet.

Self

10/10

Exceptional

16 Dec 2024

Luz Angela

Pretty good

2/10

Poor

11 Nov 2024

Gregory

This place is totally misrepresented. The room was like a warehouse big with 12 foot ceilings. Three beds spread around looked like a hostel. A/C not working, no towels or soap in bathroom. No windows just large glass sliding doors to enter with big canvas drapes that did not open. Room was damp and beds felt wet. No way my wife was staying there so we left and stayed at the Fairfield by Marriott down the road. This place should be removed from the Expedia website and my money should be refunded!

Leisure Partner

2/10

Poor

08 Nov 2024

jatinder

No water in the hotel. Very bad

Leisure Partner

2/10

Poor

07 Nov 2024

Eric

No internet, no towels in the room, the AC leaks and I don't have a control for the temperature so I'm sleeping with a coat onthe re

2/10

Poor

26 Oct 2024

Malian

El peor lugar que he ido

Este es el peor lugar donde he estado NO VENGAN AQUÍ, lo que postean en las fotos es una cosa y cuando llegas es otra cosa está sucio apestoso la atención espantosa no te ponen aseo, el lugar es difícil de encontrar no hay seguridad el yale de la puerta rota no sé cómo pueden vender esto es una estafa

Self

2/10

Poor

08 Oct 2024

Enrique

This property is a scam, was unbelievable rude the person that answer me over the phone in the front desk. They advertise that have paid transportation to the airport but was none! Also they told me that does not have any record of my reservation! The value to be close to the airport was null. I was in need to make another reservation and stay in a different hotel. Expedia must make the effort to reimburse me and stop doing business with this property!

2/10

Poor

16 Sep 2024

Mirtha

Very bad service, there were no towels or toiletries in the bathroom, there was no one at the reception, it seems that the same person did the cleaning, the sheets were wrinkled and dirty, in general, messy and dirty.

Leisure Self

2/10

Poor

10 Sep 2024

Jose

Bad experience

Business Self

2/10

Poor

02 Sep 2024

Luz Elena

You shoul never go to this place is not safe is duty and suspicious.

Leisure Family_with_children

2/10

Poor

08 Jul 2024

Javier

This place sucks.

We reserved 3 rooms for 5 people, we had to stay in one room because they didn't have the other ones ready.
The hotel property shares space with a transportation company.
A guy from the transportation company threatened us and became very violent when we asked for help.
AVOID AT ALL COSTS!

Friends_and_family Family

2/10

Poor

04 Jul 2024

Stephanie

By far the worst hotel I’ve stayed at ever! This place should be removed from Expedia immediately due to false advertising of the rooms. We arrived at 1:20 pm check in is at 3pm and if we wanted to check in earlier we would be charged xtra. There was no one to greet us in a run down reception. 1 hr. Later a cleaning lady came and told us someone would come at 3pm to check us in. There is 1 small restaurant to eat at and the nearest convenience store u have to walk to on a dangerous road. The room had a ceiling with mold and a leak of water falling into one of the beds. No microwave, no kitchen, no coffee machine, no tv, no internet, no fridge and they charge 500.00 pesos for a 5 minute drive to the airport when we can get an Uber for $8 American dollars. We stayed 1 night and left the next day. The only pro was being close to the airport. Do your self a favor and don’t stay here no matter how tempting it is with the price. The guy who checked us in also kept our change and said he’d give it to us later and never did.

Leisure Family_with_children

2/10

Poor

29 Jun 2024

Charles

Unsafe extremely hot and unbearable

Leisure Friends

4/10

Poor

21 Jun 2024

Mariana

I liked that it was at a convenient location. I didn’t liked that my room wasn’t ready when I arrived (no bedding) they didn’t have enough clean towels and there was no hot water. The rooms are very bright at night and there’s a lot of noise outside

Leisure Family

4/10

Poor

22 May 2024

Philip

Don't go

The washroom floor water flows into the toilet area, the place was poorly set out, never met the staff because they were not there!

Friends_and_family Family

2/10

Poor

17 May 2024

Nenad

Do not go to this property unless you are an entomologist or otherwise love cockroaches.

Leisure Self

2/10

Poor

10 May 2024

Dino

Don't do it if you value your life

So dirty, so unsafe. We fled the hotel when it became clear how dangerous it was.

2/10

Poor

10 May 2024

Marley

The area

Leisure Partner

2/10

Poor

28 Apr 2024

jeffrey

Very sketchy property and it should be booted from Expedia. They demanded cash and would let us see a room without paying first we left without staying

Leisure Family

8/10

Excellent

26 Apr 2024

ELIZABETH

Good spot

Rubin allowed us to get into our room early. The beds were super comfortable. Having a restaurant and a small shop close by made life that much more comfortable.
Having a shuttle to the airport was also great.

Partner

2/10

Poor

15 Apr 2024

Steve

Not recommended

Leisure Partner

4/10

Poor

06 Feb 2024

Stephen

The pictures online are very misleading. The rooms are communal style, although with my stay I had the room to myself. The transportation is extremely expensive and very limited options. I ended up walking to the airport on the highway at 1:30am due to the lack of transport. Expect to pay at $25USD for a 5min ride to and from the airport.

Business Self

2/10

Poor

21 Jan 2024

Verified traveler

Felt unsafe

Hard to find at the highway, no signs or staff. After searching through the darkness I eventually ended up in an unstaffed lobby. My “room” didn’t lock properly and opened directly onto the car park with stray dogs running around.

Self

2/10

Poor

11 Jan 2024

Elizabeth

Do Not Go There

The room was not bad, but lacking internet, drinkable water, and access to service. Super funky grounds, really a super funky one-star place. We did not stay. We rented another hotel room and just forfeited the hundred bucks.

Friends_and_family Friends

2/10

Poor

10 Jan 2024

Cristian

Horrible I already make a complain

2/10

Poor

04 Jan 2024

ROBERTO

This property should be considered a hostel. Each room has 3 or 4 beds- it’s a converted office space. No hot water. The only way to get to it is through a parking lot. Host seemed inconvenienced by us

Leisure Friends

2/10

Poor

04 Jan 2024

EDGAR

The only good part from this property was that it was close to the airport and we had an early flight the next day. The surroundings are weird, it is inside a parking lot. The staff was nice, they took care of our luggage for several hours. There was no internet , no TV inside the rooms, no doors in the bathroom and just 3 small pillows for 5 people. We took advantage of the location just 5 minutes away from the airport but that was it

Leisure Family_with_children

2/10

Poor

14 Dec 2023

XAVIER

Hello, we booked a night hotel in Cancun, the room was nothing as described on your website, we had no other option but to stay because of the time of arrival. But wondering if there is any kind of protection or refund for FALSE information. The bathroom was licking water, the AC was broken, the shower had a terrible smell, the sheets had dirt spots everywhere !! Please let us know if there is something doable to keep the trust of TD Expedia options.

Family_with_children

2/10

Poor

09 Dec 2023

Louigi

Very dirty and in bad shape hotel.

2/10

Poor

02 Dec 2023

Carlos Gabriel

Aweful!

Aweful. Were not able to check-in late at night as staff had left and reception desk was closed. The contact number for the hotel didn't work. It wasn't easy to find. Had to leave.

Partner

2/10

Poor

22 Nov 2023

Betty

I booked this hotel just to spend the night before going to my resort, huge mistake. The area is unsafe, the room dirty, no towels, no seat on the toilet, we found a spider on the bed. The bathroom is in deplorable state. We got late at night otherwise we would go somewhere else. I have never been in such a disgusting hotel. This hotel does not deserve even one star. Expedia please check on the hotels before offer them in your website. The hotel is nothing like the pictures.

Leisure Family

6/10

Pleasant

15 Nov 2023

Janeth

It’s ok just for one night. Guy on the front desk was very kind and also the first driver. The driver that helped us back to the airport was zero kind and so rude.
Room is so big and it is nice but the bad room (it was very clean) smelled so bad due to drainage

Business Partner

6/10

Pleasant

30 Oct 2023

Jorge

This property is inside a parking lot. Employees are ok. Room is clean barely any water coming out from the shower. There is only one gomart and a gas station around this property. Price is cheap

Business_and_leisure Self

2/10

Poor

28 Oct 2023

Juan

A total disgrace for Hotels.com

It was just a terrible experience. I do not understand how you hotels.com have this location. The description when I booked was totally misleading. I tried to communicate with the hotel in advance to gain information about transportation and I never got a response and ended up being assaulted by the drivers at the airport and at the hotel.

Business Self

2/10

Poor

09 Oct 2023

Juan

I booked because is close to the airport but I did I a horrible mistake
Place is dirty, and unsafe, specially for a tourist
I wish i can put some pictures on this review but the place isn’t even close lie the pictures they advertise
Please go somewhere else
This is not a hotel is more like a bad motel

Leisure

2/10

Poor

07 Oct 2023

Charles John

Nithing

Leisure Partner

4/10

Poor

12 Sep 2023

Victor

Perfect as a stop over hotel, very close to the airport and transportation options are available. There was no staff in the morning and could not find anyone to help fix the cold shower. The hotel is fairly clean but seems old and in need of maintenance. Hope this review helps to improve issues with their staff and their facilities for future customers

Leisure Family

2/10

Poor

10 Sep 2023

lihong

The hotel states that is 3 minutes walking from the airport, but it is totally wrong. Literally cannot walk to the hotel from terminals only by taxi. And the taxi is very expensive for the distance. They charge 700 pesos for the ride. And the room is not clean at all.

2/10

Poor

02 Sep 2023

jorge

Lack of water at the room, no one at the reception either...:(

Family_with_children

6/10

Pleasant

11 Aug 2023

GILBERTO

No lo recomiendo al menos que tengas emergencia. No hay toalla, ni papel de baño, ni televisión ni nada cerca que comer

Leisure Family

2/10

Poor

29 Jul 2023

Iair

This place is a scam do not go there in the head letter it's called International 24/7 I wrapped in the airport and they told me I cannot check in it because it's after 11:00 I had to pay for the hotel sleep at the airport with the two kids on the floor like a dog and Expedia would not help at all I really disappointed from Expedia and from the hotel outrageous that'll tell in the airport do not accept people anytime they arrive a double bed Expedia indicate that is 3 minutes working however it's more than 10 minutes driving and they try to charge you more than 1000 pesos to get there

Leisure Family

6/10

Pleasant

27 Jul 2023

andrew

This is a good start for one night only, but no more than that . We did not receive any towels and the shower flooded the floor around the bathroom. You cannot get to the property from the airport in a taxi for less than $50. All of the Cancun taxi drivers have a super high fixed rate so I would suggest getting on the shuttle for the parking facility that is connected to the hotel,. “Park inn” cancun parking orange shuttles will take you firectly to the hotel. There is no front office desk and the property is currently under construction as of August 2023. The property had good air-conditioning and good hot water and comfortable beds. The restaurant in the strip mall is actually really good! Its called ‘Canton’

Leisure Partner

4/10

Poor

19 Jul 2023

Jesus

Bookings has a different address on maps had to take another taxi to the correct location reception was almost never there they gave me two pillows for a family of 5 no tv sink tube was leaking water when I had to check out at 8 in the morning there was no one to check out with had to leave keys in the door all the pictures on bookings is not accurate only reason I stayed was because every other hotel close to the airport was fully booked it’s has potential to be a good hotel but they need a whole new renovation and more staff

Leisure Family_with_children

2/10

Poor

09 Jul 2023

Fabiola

Service was terrible and everything else

2/10

Poor

06 Jul 2023

Edgard

Not a good place to stay, the pictures they show on the website are not accurate

Leisure Family

2/10

Poor

21 Jun 2023

Yadirah

Read the negative reviews. They are all true and then some. The only good part was that you could get discounted transportation from the airport. Other than that, everything was beyond terrible.

Leisure Partner

4/10

Poor

19 Jun 2023

Alma

It was not clean

Leisure Family

2/10

Poor

06 May 2023

Arpit

Worst. Reception was not even available when needed. Absolutely bad

Leisure Self

8/10

Excellent

02 May 2023

Jose Mario

Cancún es único

2/10

Poor

12 Apr 2023

Angelica Maria

Not like the pictures AT ALL

Leisure Partner

4/10

Poor

25 Mar 2023

Chris

Do not use this property

This hotel should not be advertised on Hotels.com.
The pictures on their site are not indicative of the property.

I arrived and found nobody on the property. No lobby. Someone from a car rental place on the same property found someone from the hotel for me to check in.

There is no spa. The \"sauna\" in the room did not work at all. The \"door\" to my room was sliding glass like a patio with a very un-secure lock.

I got back to the room around 11pm from going to the Hotel Zone. I wanted to grab a drink before bed at the \"lounge\"....no lounge was there.

I went inside to take a shower....no hot water

Used the bathroom around 3:00am....roach ran from the shower.

Went to check out this morning. Not a human in sight. I simply left my key on the bed and walked away.

Self

8/10

Excellent

19 Mar 2023

NOE

It is a Gated Parking Lot Facility Also. I checked in & Only Stayed For 2 Hours & Turned in The Keys & Left.

Leisure Family

10/10

Exceptional

24 Oct 2022

Francisco

Great customer service!!!

Leisure Family_with_children

2/10

Poor

06 Nov 2021

Hector

i am want my money back. the hotel it is not in service. i am paid the ather hotel. i am want my money back

Leisure Family

2/10

Poor

22 Jul 2021

Verified traveler

Not possible to check in since no person was available for that when we arrive.
Rude personnel

Friends_and_family Family

2/10

Poor

17 Jul 2021

juan

Dont come here

Its not a hotel , its a big confrence room with beds

Friends_and_family Family

2/10

Poor

14 Jul 2021

Verified traveler

The night manager tried to extort 200 more from us when we arrived, basically tried to turn us away unless we paid more money. After threatening to call the police he folded and let us have our room. No services at all do drinking water anywhere. Absolutely criminal..

Business Partner

6/10

Pleasant

11 Jul 2021

Verified traveler

It was unique.. that bathroom had no doors 🤔

Leisure Family

8/10

Excellent

04 Jul 2021

Marcos

Cheap and convenient location

It has a very convenient location, just 4 km from the airport. It has a fair price, compared to the zone. Not suited for tourism.

Business

2/10

Poor

04 Jul 2021

Verified traveler

I arrived at 3am. I spent 6 hours sat outside until I took a taxi to the airport for my flight.


Nobody was there to check in.

Leisure Self

2/10

Poor

29 Jun 2021

Verified traveler

A pesar de haber pagado en adelantado la estadía fui cargado extra al llegar. En ningún lugar de la página dice acerca de este cargo. Trate de pedir una factura para ver qué de se trataba y dijeron q no me la podían dar. Aparte, el lugar está al lado del aeropuerto y cobran exagerado por el taxi al aeropuerto. Todo es un negocio para tomar ventaja del turista. Si deciden quedarse en este lugar, estén pendientes porque tratarán de tomar ventaja de usted.

Leisure Family

4/10

Poor

14 Jun 2021

Verified traveler

Malo

No hay agua caliente y no dan recibo ni aceptan tarjeta

Partner

6/10

Pleasant

25 May 2021

Verified traveler

The hotel has no management

The hotel is well located..but there is absolutelly no public transportación in the area.after many complications i got hold of the hotel ti pick me up at the airoort.for a fee..and wanted them to return me to the airport which didnt happen.. in the end they charge more for the transportation than what they charge for the room which is kind of abusive.and unreliable.

Friends_and_family Friends

2/10

Poor

21 May 2021

Verified traveler

Terrible

Terrible, mi peor experiencia en hotel. En la noche no había recepción, después de 20 minutos de estar siendo atendida por el guardián, el me entregó la llave. Las habitaciones terribles, no seguras, viejas, el baño sin puerta. A media noche me despertó el administrador para cobrarme en ese momento, olía a licor y no daba para nada seguridad.

Business

2/10

Poor

20 May 2021

Verified traveler

There was nobody there to check us in!!! It was behind a padlocked gated fence and supposed to be open 24/7 because it’s an airport hotel!! It is also an armored car rental lot so it’s super sketchy!! We had to rent another room down the street and I want a full refund ASAP!!

Leisure Partner

2/10

Poor

16 May 2021

Verified traveler

Still under construction, no hot water, no light in bathroom, no TV, no restaurant or vending machines, np ice.
Nice people but no amenities.
Close airport but would not recommend until finished building

Business_and_leisure Partner

4/10

Poor

15 May 2021

David

Terrible stay

This place is not for tourists, the office and main entrance is behind of other building, rooms were offices before, windows does not lock, door of the room you have lock it by using the key, around this place is nothing means nothing, taxi drivers want you pay a airport rate, nobody was incharge overnight I had to leave the key on the door because I could not find someone to take care. We will not using again

Partner

4/10

Poor

11 May 2021

Igor

Never again

That place was a scam , no office , no payment receipt, tried to offer a taxi service at double of triple price . No hot water and no water in the morning to flush a toilet or take a shower . Fridge did not work .
The only good thing was it was close to the airport .
Never again !!!!

Partner

2/10

Poor

01 May 2021

Jose

Worse Experience Ever

Terrible experience. Guy that checked me in said he would bring me my change but never showed up, room said their was AC but there wasn’t any, the Queen bed was two twin beds put together worse of all there was bed bugs. Was there for o more than 30 minutes since I decided to walk to the Courtyard 20 minutes away at 1am.

Self

2/10

Poor

14 Apr 2021

Verified traveler

This place is terrible! They are all a scam. The people that “work” there. It’s completely unorganized. The girl said I have to pay cash even though I had already paid online. We took a taxi there to stay just one night because it was closest to the airport and we were only staying one night. There was no professionalism, she looked like some random girl from the street wearing flip flops and carrying a basket of dirty clothes. I felt unsafe. I didn’t stay. I over paid for a taxi to take me back to the airport and slept on the airport floor instead

Leisure Partner

2/10

Poor

27 Mar 2021

Verified traveler

I did not like anything. The hotel is in terrible condition.
No TV, No Ice, No Front Desk. No shuttle service to airport, No view to beach. Pictures shown on expidia website are completely fake. No customer.
Overall experience was extremely poor. Do not recommend this hotel.

Business_and_leisure Self

6/10

Pleasant

24 Mar 2021

Verified traveler

LAST RESORT.......

THE ROOM WAS BIG, BUT THE HOTEL NEEDS SOME ATTENTION. FIRST START BY GETTING NEW PILLOWS, THEY ARE OLD AND MOLDY. THE PLUMBING DIDN'T WORK AND THE WIFI WAS WEAK.

Self

6/10

Pleasant

20 Mar 2021

Brody

The Facility had NO WORKING AC 😕 😢 😫 😞!!!!!! The listing showed both a nicer looking room and a Working AC unit. What i got was something less than desirable. I wont stay at this place again. But the staff were very Friendly!!!! That was the only one plus about staying at this hotel during the middle of the night.

Self

10/10

Exceptional

26 Feb 2021

Mario

Great service

i spend only one night, it was good comfortable and Daniel was really attentive to wherever I needed
The place is cheap and near to the airport

Self

2/10

Poor

14 Jan 2021

JOSE

I didn’t even check in here. My flight got canceled at 11 at night and was rescheduled for departure at 12 the following day. So I just needed something near the airport to sleep for the night. When I got the taxi nobody knew about this hotel until another taxi driver said that there is no hotel there. So when we pull up it look liked a old used car lot. Apparently you checkin there and they drive you somewhere else to the hotel. It was dark and late so I just had them take me to the comfort inn that was across the street. I didn’t see the hotel but one thing for sure it’s not down the street from the airport.

Leisure Family

4/10

Poor

30 Dec 2020

Verified traveler

Run-down property in the back lot of a small convenience center. Room 5 was dirty, no sheets on beds, old pillows, no door on bathroom, no TV, extremely sliw wi-fi. No towels, soap nor shampoo. We had reserved a larger room and had to settle for tjis one because our room was not available, even though we reserved and prepaid months in advance.

Leisure Family

6/10

Pleasant

28 Nov 2020

Charlotte

Not terrible for the price. Clean with helpful staff. No hot water.

Leisure Partner

2/10

Poor

15 Oct 2020

Janio

There was no hotel. I took a taxi and found no hotel.

waste of money

Leisure Self

2/10

Poor

10 Oct 2020

Mariana

Nunca encontramos el lugar y el teléfono nunca lo contestaron. Un robo . Nos estafaron terminamos durmiendo en el auto

Leisure Family

2/10

Poor

22 Jul 2025

Anders Frost

Hotellet findes ikke længere så bestil ikke her

Friends_and_family Family

2/10

Poor

10 May 2025

Verified traveler

No lo reserven

Una terrible experiencia en familia, aqui vez habitaciones que no existen fotos que no son. Realmente compre algo con engaños. En hotel no es hotel. Esta fatal no hay nadie no te recibe nadie no hay toallas rollo wifi clima tele nada. El lugar donde esra establecido no esta diseñado para hotel. Eran como oficinas y que las hicieron hotel. No tenia agua cuando esruvimos. Que mal que hoteles.com lo anuncie y que no sea real.

Friends_and_family Family

2/10

Poor

04 May 2025

ADAN ANGEL

Muy incómodo para hospedarte ahi. No hay toallas no hay agua. No hay rollo
No tiene clima mas que 1 habitación. No es un lugar apto para

Friends_and_family Family

2/10

Poor

02 May 2025

boris

Es una estafa este hotel no está en servicio. Yo pagué y al llegar al hotel me dijeron que no había nadie y perdí mi dinero

4/10

Poor

01 May 2025

Maria Teresa

Não tem recepcionista, tem que ligar para alguém aparecer, a entrada eh escura, os quartos não tem água mineral para beber, nem toalhas ou cobertor. A água do chuveiro mal cai.
Se escolher para pagar lá só aceitem em dinheiro e somente em pesos.
Não gostei.

Self

2/10

Poor

25 Mar 2025

ALBERTO

Pesima atencion

Friends_and_family Family

2/10

Poor

08 Jan 2025

Segio

Malo

Ya lo comenté anteriormente, en la recepción no había nadie y dijeron que la entrada era a las 3 y aquí en la aplicación dice a las 2 y a las 2 llegué y me hicieron esperar por que ellos dijeron que a las 3 el cuarto no tenía papel de baño y eso es una falta de respeto y en la aplicación me decía que tenía televisión de 30 y tantas pulgadas y tampoco había televisión y si el precio es bajo pero era solo para pasar una noche en lo que salía el avión pero es el colmo que pase todo lo que ya comenté

Self

2/10

Poor

07 Jan 2025

Sandra

muy mala ubicacion. las habitaciones muy deterioradas. esta en un lugar muy inseguro

Partner

2/10

Poor

04 Jan 2025

jose maria

La experiencia fue terrible, llegué con mis ďos hijos y mi esposa al hotel de noche después de un largo viaje. En recepción me dijeron que no tenía reservación cuando tres días antes la hice y pagué. El trato fue grotesco, feo y violento. Me dijeron que no había habitaciones y que debía desalojar las instalaciones. Cuando llamé a expedia, ni el gerente ni recepción contestaron las llamadas en nuestra cara. Nos dijeron que teníamos que buscar otro hotel a las 10 de la noche. Al final nos asignaron una habitación sin asear, sucia, sin toallas, jabón, papel de baño. Insisto NUNCA reserven este hotel. Tengo evidencias del maltrato y de la habitación que nos dieron que era donde dormían los empleados del hotel.

Leisure Family

2/10

Poor

04 Jan 2025

Alana

NO RECOMIENDO EL HOTEL.

Con el simple hecho de como fue mal educado el de la recepción cuando por telefono le hablé, ni hice uso de mi reserva. El que contesta el telefono te habla como si estuvieras haciendo un favor. Atención pésima, grosero, mal educado.

2/10

Poor

24 Dec 2024

julio cesar

No tuvimos agua en el baño

2/10

Poor

20 Dec 2024

Lorena

pesimo servicio al cliente, las habitaciones no corresponden a las fotos con las que se promocionan. En el baño ni toallas ni papel sanitario

Family

2/10

Poor

19 Dec 2024

Nadia Estefania

Pésima una pésima administración atención, seguridad, no tiene agua, el gerente es súper grosero no hay ninguna referencia con quien te puedas quejar o mejor harto de distancia, la verdad es la peor donde me quedado hay cucarachas no hay agua ni caliente ni fría. Las sábanas son súper sucias, no la cambian poca limpieza está horrible