Hyatt Place Cancun Airport

10/10

Exceptional

17 Jul 2026

Michele

They were very accommodating for a group of 18 when our flight was cancelled. The staff was friendly and the stay was comfortable.

Friends

10/10

Exceptional

14 Jul 2026

JOSE M. TORRES

Clean room

Family_with_children

6/10

Pleasant

13 Jul 2026

Jonathan

Our airplane got early and we called the property 8 times with no response. Breakfast is served from 6 , but they only start preparing at 6 and by 7:30 they were still adding food. Even if it’s an airport hotel the experience wasn’t great.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Barry

This is a fairly new property and everything shows that. The room was comfortable and well laid out for a single traveller. I was very happy with the
E closeness to the airport and will stay again if travelling through Cancun.
The airport shuttle was a bonus as transport from the airport is expensive.

Self

10/10

Exceptional

12 Jul 2026

Etienne

Nice not to have carpets for people with allergies. Very friendly staff at reception.

Family

8/10

Excellent

12 Jul 2026

Livier

Very nice property but too expensive for Playa del Carmen. I did not like that I had to pay there because I felt the dollar to pesos exchange was not great and I ended up paying more. For the price there are other nice places to stay.

Family_with_children

10/10

Exceptional

11 Jul 2026

Alma

Clean rooms

Family

10/10

Exceptional

10 Jul 2026

Maud

.

10/10

Exceptional

09 Jul 2026

Aurea

Very friendly staff
Location
Good option near airport

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Miguel

Very good place to stay near everything .

Family

10/10

Exceptional

07 Jul 2026

Jesica

Se nota que es un hotel bastante nuevo, pero lo han pensando muy bien para tener una estancia agradable con las amenidades para poder estar cómodos tanto en hospedaje con familia como con temas de negocios, cerca del aeropuerto, con transporte incluido, piscina, buena comida y un personal muy amable atento en todas las áreas , sin duda me volvería a hospedar ahí

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

laurence

Merci :)

Family

10/10

Exceptional

07 Jul 2026

Victor

Perfect family hotel near the airport that includes the transportation to the airport!

10/10

Exceptional

06 Jul 2026

Jose

The rooms are nice and clean and the staff is really friendly.

Family

8/10

Excellent

06 Jul 2026

Mark

Really good option for a stay near the airport.

Partner

10/10

Exceptional

05 Jul 2026

Raul

Super clean

Self

10/10

Exceptional

04 Jul 2026

EMILIO RAUL

Estuvo muy bien el hotel y el servicio de trasporte al aeropuerto muy útil

Family_with_children

10/10

Exceptional

04 Jul 2026

Normannd

Un hotel con buenas instalaciones, todos sus servicios, cerca del aeropuerto, ofrecen servicio desde y hacia el hotel.
El desayuno bastante completo.
Recomendado!!

Family

10/10

Exceptional

03 Jul 2026

SERGIO

Good general

10/10

Exceptional

02 Jul 2026

Casey

Great stay at a convenient location near the Cancun airport! FREE shuttle from airport! We flew into Cancun later in the day and stayed at the Hyatt Place Cancun airport for one night before heading to our resort. This property was clean and quiet. Comfy bed and a cool room. Service was excellent. We had a great dinner and enjoyed the breakfast buffet. We utilized the gym too. There’s a cute pool area that looks nice for relaxing and catching sun if you have time. We’ll definitely be staying here again!

Partner

10/10

Exceptional

02 Jul 2026

Norberto

Few times a supposedly high quality hotel delivers high quality service where it matters. The lobby? Sure, they take care of that because that's what they show in the pictures to sell the property. But most hotels fail in most of the things that really matters: the quality of the shower faucet, the noise control (thin paper walls, anyone?), the luxury charges for regular self open air parking, the buffet breakfast that delivers crappy quality foods and beverages, or the lack of real, human, professional service in any interaction that is out of the scripted and standard one.

Some offer a pillow menu, completely unnecesary in most cases. Some offer a complimentary drink, completely unnecesary, in my case. You know the drill.

This hotel is not just new (launched December 2025), but was also a surprise, a happy one, in every aspect I could check. Perfectly clean, ample and comfortable room, everything needed in its best shape: shower, linens, sofas, TV, fridge, coffee maker, complimentary coffee and water bottles, soap, shampoo and conditioner of good quality, toilet paper of good quality, silence all around all the time, free parking, included breakfast with real and great options, complimentary shuttle back and forth to the airport. Staff? Happy to help, attentive, professional, present.

I have stayed in another hotel in Cancun, close to the airport, for many years. I decided to try this one to see if I liked it better. I became an instant fan.

Self

10/10

Exceptional

01 Jul 2026

Daniella

Very good

Friends

8/10

Excellent

01 Jul 2026

Sarah

Bed was comfortable. Room was spacious and clean. The only problem was the lights. Some didn’t work. You had to turn on the bathroom light from outside the bathroom and there were two switches-one turned on a light in the room. So, if you got up in the night to go to the bathroom and forgot which switch was which, you ran the risk of waking everyone else up. Also, there was a really annoying techno light flashing intermittently in the bedroom (maybe from the air conditioner?) that kept us awake.

Partner

10/10

Exceptional

30 Jun 2026

Mark

Good

10/10

Exceptional

30 Jun 2026

Karen

Great location. Easy shuttle to the airport. Very nice staff.

Family_with_children

6/10

Pleasant

30 Jun 2026

Ian

Staff were very considerate and polite. Shuttle drive was very helpful.
British Airways let us down with two day delay.
We are very disappointed to lose our reservation without refund or credit.

Partner

10/10

Exceptional

29 Jun 2026

Marina

Excelente ubicación cerca del aeropuerto, translado gratuito al aeropuerto sin costo.
El hotel está en excelentes condiciones súper cómodo.
Altamente recomendable

10/10

Exceptional

28 Jun 2026

Kaitlin

I didn’t need much for an airport hotel but I was pleasantly blown away. I got in at 8pm and had an extremely early flight the next morning. I was able to order food and enjoy the room, which had an especially comfy bed, before I had to leave. I’ve stayed at the other hotel near Cancun airport but now I’m sticking with this one. Far and away the better property.

Self

10/10

Exceptional

28 Jun 2026

Amindra Singh

From Cancun airport to the hotel can be quite a challenge. The shuttle comes at fixed times. You would have to negotiate taxi people outside the airport.

Once in the hotel, ( recently built) check-in was smooth and friendly staff. Rooms were fine. Dinner was very nice and the friendly service by Gabriel was excellent.
Pool was enclosed with tropical plants and good.not much nearby but the 7-11 was 4 min walk and ok
Breakfast was fine

Family

10/10

Exceptional

28 Jun 2026

Irene

I enjoyed staying at this hotel. It's brand new and gorgeous. The facility was clean, and the breakfast was amazing.It included a variety of food to meet individual dietary needs.The rooms are gorgeous, and mine included a quaint area where you can sit and relax (mini sofas or chase sofas) with a beautiful lamp and a small table. All amenities were included, and free laundry services as well. I highly recommend this hotel.

Family

10/10

Exceptional

25 Jun 2026

Juliana

Me encantó el hotel, el personal, la limpieza y en especial el desayuno estuve con mi familia una semana completa y lo recomendaría sin duda laguna

Family_with_children

10/10

Exceptional

24 Jun 2026

Franco

Place 10/10

Partner

10/10

Exceptional

24 Jun 2026

Marco

Great staff and food! Fantastic place for a overnight stay while traveling! Quiet and comfortable!

10/10

Exceptional

23 Jun 2026

Alberto

Everything clean and affordable

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Bibiana

Everyone was really nice and welcoming

Family_with_children

8/10

Excellent

23 Jun 2026

Maricarmen

At 2:00 am a alarm start ringing until 5 am. No sleep at all! Worst night!

8/10

Excellent

23 Jun 2026

Sneda

Avoid if you rely on their airport shuttle!

I had a confirmed shuttle reservation, but instead of a smooth ride, I was left **stranded at the airport for over 2.5 hours**.

When I called the hotel to find out where the driver was, I was trapped in a nightmare loop of being transferred, disconnected, and passed around from person to person for **an hour and a half**. It was incredibly stressful, especially with aggressive local taxi drivers hovering around and demanding exaggerated, extortionate rates to take me to the property.

Eventually, I finally got through to a kind representative who actually listened, sorted out the mess, and finally sent a driver to pick me up.

To make up for the massive ordeal, the property allowed me a late checkout at 1:00 PM instead of 12:00 PM. While I appreciated the gesture, an extra hour of sleep really didn't make up for the immense stress and hours wasted sitting at the airport. The front desk staff needs a major overhaul on how they handle customer service and shuttle logistics.

Self

10/10

Exceptional

22 Jun 2026

Colin

Once at the hotel, it was excellent. Our problem coming in late evening due to airline delays were that no answer from the transportation section, as no one to transfer from the airport to the hotel. The cab cost 274USD for the ride.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Katie

Good base and really friendly staff. Room was very spacious and clean.

Partner

6/10

Pleasant

20 Jun 2026

Jennifer

Meh

Family_with_children

10/10

Exceptional

20 Jun 2026

kristi

Great stay!!

Friends

10/10

Exceptional

18 Jun 2026

Catherine

The room was very nice spacious and clean. Great to have a small fridge in the room to keeo water cool.
The staff was very kind and helpfull.
Great location, as we were taking a flight the next morning, 6 mn away from the airport.
Breakfast was nice good variety at the buffet.

Friends

10/10

Exceptional

18 Jun 2026

Melissa

Excellent service

Family_with_children

10/10

Exceptional

18 Jun 2026

Jose Alaniz

Great hospitality after a delayed flight, staff was amazing and helpful

Family_with_children

8/10

Excellent

18 Jun 2026

Martine

It’s near the airport and the shuttle is every hour. Breakfast was okay but not great. No slice bread no fruits to goor pastry or muffins.

Family

10/10

Exceptional

17 Jun 2026

Jose

Every was good

10/10

Exceptional

16 Jun 2026

Lorenzo

Very clean room, the staff was so courteus, breakfast excellent and the airport shuttle was fantastic and very convenient

Family

10/10

Exceptional

16 Jun 2026

Raul

Very clean, bar available, very good espresso coffee

Partner

8/10

Excellent

15 Jun 2026

kelvin

Gg

Family_with_children

8/10

Excellent

15 Jun 2026

Eun Jeung

새로 생긴 호텔인지 깔끔합니다. 여인의 섬 당일치기 하고 이른 아침 비행기를 타기 위해 가성비 숙소를 선택했고, 새벽 5:30에도 저희만을 위해 셔틀을 운행해주어 차질없이 공항에 도착했습니다.

10/10

Exceptional

14 Jun 2026

Melissa

Excellent service.

Family_with_children

10/10

Exceptional

14 Jun 2026

sintia

Airport shuttle excellent service and a good staff

Family_with_children

6/10

Pleasant

14 Jun 2026

Miguel

This was my second stay, the free shuttle from/to the airport is easy,BUT my room 309 was dirty,hairs stains etc then front desk change my room to 509

10/10

Exceptional

14 Jun 2026

Yu Si

Airport shuttle runs smoothly. Room is very clean and comfortable. Like the restaurant on site.

Family_with_children

10/10

Exceptional

13 Jun 2026

Beatriz

Everything was great !

8/10

Excellent

13 Jun 2026

Georgette

Hyatt Place Airport is definitely a great place to stay either before you leave the Caribbean beach in Cancun or after you arrive . The staff is professional, diligent and helpful.

If you’re using the shuttle service I recommend making sure you contact the hotel directly and receive confirmation they have you on their pickup list. Even though followed the instructions given by Expedia and trusted they would follow up with me which they did not do so prior to my arrival. This led to an unfortunate incident at the airport with the locals and I got taken advantage of.

Fortunately Hyatt Place was empathetic and proactive in helping me overcome this incident.

Finally the best part of staying at the Hyatt Place Cancun Airport are their mattress extremely comfortable and sound sleep 👍.

Even though this was an eventful and unpleasant experience. I would recommend staying here. What determines a sound business enterprise is the establishment’s ability to overcome difficult situations and still manage to make the guest feel safe, heard and cared for !

Self

10/10

Exceptional

12 Jun 2026

Raiza

Loved everything. Beautiful new hotel. I will stay again. Amazing!

Pet

10/10

Exceptional

12 Jun 2026

Taylor

Wonderful, kind staff who cared about my general well-being. Everyone greeted me with smiles and warmth. Would definitely stay again. Luis, a front desk agent, was particularly kind and accommodating!!

10/10

Exceptional

11 Jun 2026

Serena

Great place by airport. Shuttle was a little slow but they communicated with us.

10/10

Exceptional

11 Jun 2026

Angel

Just keep in mind that the airport shuttle service starts at 5:00 a.m. We had to call a taxi since our flight was early. As a suggestion, you should include the schedule under “Shuttle service” on Expedia.

Partner

10/10

Exceptional

11 Jun 2026

Catalina

Clear communication and understanding

Family_with_children

10/10

Exceptional

10 Jun 2026

David Daniel

Great option close to the airport

Self

10/10

Exceptional

09 Jun 2026

Lilia

The building is new quiet and very clean.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Josefina

Hotel was perfect for what it is; a nice and peaceful night before a flight. Staff was nice, hotel was clean, airport transportation was punctual, restaurant is okay.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Jose

Súper recomendado

Partner

10/10

Exceptional

08 Jun 2026

sol

Very clean and new rooms

Family

10/10

Exceptional

08 Jun 2026

Abel Dario

We had a great time, the hotel is very clean.

I would like to highlight that we forgot our Phone in the Hotel shuttle and they were very helpful and happy to delivery it to us without hesitation.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Adebayo

I had a great time on my solo trip

Self

10/10

Exceptional

08 Jun 2026

Maria

Cleanliness, staff service and the super Breakfast!

Family

8/10

Excellent

07 Jun 2026

camila

Bueno

Family

10/10

Exceptional

07 Jun 2026

Carlos

Clean rooms with friendly staff

Family

8/10

Excellent

07 Jun 2026

Jean Patrick

Au plaisir y retourner prochainement.
Hôtel recommandé.
J'ai passé un excellent séjour.

Excellent petit-déjeuner buffet.
L'établissement devrait utiliser ses installations pour le petit-déjeuner buffet pour les autres repas de la journée.

Avoir une navette pour aéroport en permanence serait un atout.

Self

8/10

Excellent

06 Jun 2026

WANDA

Tuvimos problemas con el transporte desde el aeropuerto. Cuando llegamos no querían brindarnos el transporte

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Eduardo R

It was great

10/10

Exceptional

04 Jun 2026

Blanca

We had a great stay! Everything was perfect, and the hotel was exceptionally clean. The staff was friendly and helpful, and the complimentary airport shuttle was very convenient and on time. One of the best parts was the delicious breakfast included with the stay. We would definitely stay here again and highly recommend it to anyone looking for a comfortable and stress-free airport hotel experience! ✈️🏨😊

10/10

Exceptional

03 Jun 2026

Amy

the staff we beyond helpful and kind! Amazing experience with them!

Family_with_children

10/10

Exceptional

02 Jun 2026

Vicky

Si me volveré a hospedar ahi mut bonito todo

Friends

10/10

Exceptional

02 Jun 2026

Oscar

Muy limpio y buena atención

Family_with_children

10/10

Exceptional

01 Jun 2026

Andre

With all the stress of travel the staff of this Hyatt went absolutely above and beyond to make me feel comfortable. A+++++

Partner

10/10

Exceptional

01 Jun 2026

Daniel

Excellent overall. Have to say even better than Xcaret Mexico and and Faro resort.

Family_with_children

10/10

Exceptional

31 May 2026

Amber

Very convenient, clean, and nice hotel near Cancun airport. Lovely breakfast and pool.

Friends_and_family Family

10/10

Exceptional

31 May 2026

LILIANA

Very clean

Family_with_children

10/10

Exceptional

29 May 2026

Ralph

Excellent hotel close to airport for those early morning flights with airport shuttle. Great breakfast. Very nice room and comfortable bed.

Partner

10/10

Exceptional

27 May 2026

Linda

Fantastic hotel. The staff was friendly and so close to the airport for an early flight.

Partner

10/10

Exceptional

27 May 2026

Adam

Very nice overnight stay before our morning flight. Staff was kind and helpful. Property and rooms were very clean. Comfortable beds. Convenient free airport shuttle. Great place overall.

Partner

10/10

Exceptional

27 May 2026

Monica

.

Friends

10/10

Exceptional

26 May 2026

JOSEPH

Na

Partner

10/10

Exceptional

26 May 2026

Yadira

The property was pristine, including the restrooms in the lobby. Customer service was great. The room waa very nice. We were just missing spoons or stirrers to mix our coffee. I would come back for sure. The restaurant was also good.

Family_with_children

10/10

Exceptional

26 May 2026

Milca

Nice place to stay

Family

10/10

Exceptional

25 May 2026

Doug

Best value to price option out there.

Self

10/10

Exceptional

25 May 2026

Shanique

Great staff and clean and organized room. This hotel was very nice for being located so close to the airport. There is a plaza with a convenience store and restaurants nearby which was great. Would definitely stay here again if needed.

Self

10/10

Exceptional

25 May 2026

Noemi

Excellent room accommodation with a small sitting area, comfortable bed, spacious bathroom, delicious breakfast, Laundry facilities available, which it was perfect to wash and dry all swimming suits and some clothes that we used during our stay in Cancun. Note: bring your own laundry detergent.
I’ll definitely go back to this hotel and recommend to my family and friends.
Also, the hotel provides free transportation from the airport to the hotel, just notify the facility at least 24 hrs in advance.

Partner

10/10

Exceptional

25 May 2026

JAVIER MAGANA

The property in the state it was perfect except using cheaptickets.com. It was horrible because they charged me for the round-trip one check back and they never recognize it so I end up paying twice.

Business Family_with_children

10/10

Exceptional

24 May 2026

Steven

Just the one night for us but handily placed near the airport but still quiet.

Partner

6/10

Pleasant

24 May 2026

Kamara

Asked the front desk for room on a higher floor and was told it would be an extra charge which is not true .so that was a turn off

Partner

10/10

Exceptional

24 May 2026

Joanna

Buen trato de parte de los trabajadores. Limpio , camas muy confortable, y muy limpio

10/10

Exceptional

22 May 2026

piña

👍excelente muy bien todo muchas gracias

10/10

Exceptional

21 May 2026

amanda

Staff very nice and eager to help. Food was amazing

Self

10/10

Exceptional

21 May 2026

Brian

Clean hotel with friendly staff! Great hotel before flying

Family_with_children

10/10

Exceptional

20 May 2026

Luz

Everything was great

Family_with_children