Name: Margaritaville Island Reserve Riviera Cancún
Address: Carretera Cancún - Tulum 5 Bahia Petempich Km. 27, Puerto Morelos, MX

8/10

Excellent

31 Jul 2026

Paul

Staff was great! Breakfast left much to be desired. Same every morning!

8/10

Excellent

30 Jul 2026

Mario

I had a great stay at Margaritaville overall. The resort was beautiful, and the service from almost all of the staff was excellent. Everyone was friendly, welcoming, and made our vacation enjoyable.

The only reason I’m not giving 5 stars is because of one receptionist, I “Diana.” Unfortunately, she was not friendly or helpful when I tried to book a room for my brother. I asked if she could accommodate us so that my brother, his family, and I could stay together or at least closer to each other, but she didn’t seem willing to help and came across as rude. It would have made our family vacation even more enjoyable if we had been able to stay together.

I also want to say that it’s not fair for the rest of the amazing staff that one person’s attitude can leave a negative impression. Everyone else went above and beyond to provide outstanding service, and they deserve recognition for their hard work.

Aside from that experience, everything else was wonderful, and I truly enjoyed my stay. I would definitely recommend Margaritaville, and I hope every guest receives the same excellent service from the rest of the team.

10/10

Exceptional

29 Jul 2026

Michael

All around amazing and the food was top notch

10/10

Exceptional

27 Jul 2026

Kathy

Our first all inclusive vacation and it was the best deal. The Margaritaville Island Reserve was absolutely amazing! Such hard working employees keeping everything clean, trimmed, tidy and always so friendly. Great food, drinks and our room was wonderful with a big walk in shower. My only wish is for better tasting desserts, otherwise we loved it. Can't wait to return soon!

8/10

Excellent

25 Jul 2026

Sara I.

For a small resort the food was good. Was supposed to get free flip-flops at check in but they didn't have any the whole week we was there. No entertainment at night or activities for the kids. Sent message that we was ready to check out no one came to get luggage so we took it to the front. Waited to check out couldn't find anyone, I had to walk around and find someone. We was told we had 50.00 each to use on spa or store, at check out they said we couldn't us it at store, so we had to pay for what we got at store and was over charged. It should have been 65.00 but was charged 97.00. Probably wont go back to this resort

10/10

Exceptional

08 Jul 2026

Dylan

The staff here was incredible! Antonio and Luis at The Beach House really helped to make the trip incredibly enjoyable. My wife and I went to the smoothie bar every day, which was such a nice touch to this resort. Rita’s taco house is no joke! I did not receive the gentleman’s name, but he worked the 5 o’clock bar from 7-3 each day. He was such a pleasure to speak with!

Such a great experience. Next time we come back, we will for sure stay again.

Family_with_children

10/10

Exceptional

04 Jul 2026

Hope

Very nice resort, will visit again.
Will also book my clients here.Livd the special attention to detail staff had, remembering

10/10

Exceptional

04 Jul 2026

Tea

Room were incredibly clean and the beach access was perfect for those wanting to swim and see some fish. Property was starting to show signs of aging and weathering, but not in a way that took away from the overall appeal. The resort is quieter than others, but perfect for those who want to relax and have excellent service from staff. The intermittent activities through the day were also nice to break up time in the sun. This was our second time visiting and we would definitely come again.

Partner

8/10

Excellent

02 Jul 2026

Lisa

This is a smaller resort but let that deter you. The service is very friendly, helpful and courteous. They will go above and beyond to see that you get what you need/want. There are some areas where the resort is showing its age and wear however we also could see things being fixed up while we were there. It was a little disappointing to have the bar n the adult area closed (they told us it was a staffing issue). Luckily the other bar isn’t too far.
I really wish the menus would offer more choice for non fish/beef/pork eaters. We did tire of the restaurants and food after 5 days. Snacks could also be improved when you’re looking to satisfy the afternoon munchies and don’t want to go to a sit down restaurant.

Friends

10/10

Exceptional

02 Jul 2026

Sabrina

Love this resort because of friendly staff & remarkable service. Fine & casual dining. The special romantic dinner on the beach option. Really great place to relax & have many things to do. Concierge team was Awesome! Plan to visit again when possible.

Partner

6/10

Pleasant

28 Jun 2026

Scott

Great staff! No Air-conditioned areas other that your room. Drinks good and not watered down, but some of the had a horrendous smell????
Food was pretty poor. Very very limited.

Did feel like I was staying at a closed off compound.

Family

8/10

Excellent

27 Jun 2026

Mark

Dated. But clean and nice.

Family_with_children

6/10

Pleasant

22 Jun 2026

kathryn

We have stayed here 6 times and have always loved the resort. This latest stay just a week ago in mid June was not as good as it used to be. It seems that due to reduced occupancy our favorite restaurant which is Frank & Lola’s did away our favorite item which we used to order every time we went there. We loved the Osso Bucco, which is a veal shank, but possibly because of cost they did away it. I feel like eliminating popular items could potentially be a small cause of tourists staying there. Hopefully that problem will be changed to the way it used to be.

Partner

6/10

Pleasant

19 Jun 2026

Oscar

Margaritaville doesn’t have buffet service for lunch nor for dinner. This fact didn’t like my husband and me. Besides, they do not have a variety of restaurants.
Other negative issue is that the minibar in the rooms is not provided by beers nor sodas, only water.
We regret to note that it was the first time that we found that a resort in Cancun/Riviera Maya does not have these facilities.
For this reason we would not recommend to spend your time nor your money in this hotel.

Partner

10/10

Exceptional

17 Jun 2026

LaQuita

Emilio was great!!!! Manuel was awesome!!!

Partner

6/10

Pleasant

14 Jun 2026

Leonid

The room was clean, the shower was good, and the facilities were well maintained. The staff were friendly and helpful. The breakfast was quite limited, with no fruits or vegetables available. The spa was good, but it was very expensive—around $260 USD for a one-hour massage.

Partner

10/10

Exceptional

09 Jun 2026

Venessa

Excellent boutique style property. I’m a repeat guest.

Partner

10/10

Exceptional

06 Jun 2026

kristina l

From arrival to departure the staff was so hospitable. The resort was so clean and BEAUTIFULLY kept. We are returning after 4 years same staff and even better service and food!
Pristine beaches and pool options galore! We will not be waiting 4 more years

Family

10/10

Exceptional

06 Jun 2026

Sean

We had exceptional service. Caesar was amazing and went out of his way to make our dinners memorable. All the staff were attentive and nice. The resort was small and quiet, which we preferred for this trip. The room was cozy, clean and the perfect size for what we needed. We will definitely return to this resort.

Partner

10/10

Exceptional

31 May 2026

Lizbeth

Great service great amenities it was a pleasure to stay at this resort. Thank you for being so attentive with all guests. Very clean and beautiful!

Family_with_children

10/10

Exceptional

31 May 2026

david j

Beautiful resort beach was kept clean of seaweed and water was clean and beautiful

Friends

10/10

Exceptional

25 May 2026

David Michael

Calm ocean, very little sarcasm. Friendly staff. Super clean resort

Friends

10/10

Exceptional

25 May 2026

Sandra

Had a great stay here. The staff was fantastic. The property was very nice and rooms always clean & maintained. The food was pretty good, not fantastic but there were enough options to make most everyone happy. Wish there were a few more things to use your points for at Joe Merchants but other than that it was a great place to stay.

Family

10/10

Exceptional

23 May 2026

Evan

Great place, super family friendly. We had a 7 month old and we received so much support and accommodations. Would definitely go back.

10/10

Exceptional

21 May 2026

Mia

The room was amazing and was cleaned and restocked daily. The staff were very helpful and friendly. The spa was the best I’ve ever been too. Everything is always clean and the food is delicious. The drinks are even better!

Partner

8/10

Excellent

13 May 2026

DUSTIN ALLEN

Resort was awesome. Seaweed cleaned before most people wake up. Staff very attentive. Everything clean. Pretty fun entertainment in the evenings. Couple things i didn't like was the concierge people pushing the timeshare like presentation for their membership. The minibar with points to buy snacks, beer, and soda was pretty cool except you can't get liquor for your room. The pools are only 8-8. Other small issue is no seating in the smoking area. The resort was so nice despite the small issues noted, i would definitely recommend it.

Family

10/10

Exceptional

11 May 2026

Kathryn

The staff, the food, the location and the cleanliness of the resort is 5 star. Highly recommend this resort. We will definitely be back

Family

8/10

Excellent

10 May 2026

Claudiu

Out of three restaurants one was closed each evening.
Not a lot of diverse food.
Same menu every single day. For instance there were three choices of meat on the menu but the veal meat was taken out without replacing it with anything.
Don’t come for food !

Family_with_children

10/10

Exceptional

05 May 2026

Karla Marie

The rooms are very clean. The staff on site are constantly cleaning the resort day and night. Very good breakfast. They have a nice buffet or you can have freshly made eggs cooked for you or an omelette and they always have some fresh fruit, mimosas and a bloody Mary Bar. We did go to the spa and get a nice massage. It was great.

Family

8/10

Excellent

04 May 2026

Carrie

We have been here several times over the last few years. The staff is always wonderful, friendly, and helpful. They keep the property meticulously maintained and the rooms are very clean. Rita’s is the best place to eat at the resort.

However, this time we noticed some small and minor changes that aren’t particularly guest friendly. The main BeachHouse dining area was closed twice during our 4 night stay, forcing everyone into 2 other smaller restaurants that have a more eclectic menu. Room service has become more limited based on the now limited open restaurants. The TVs were removed from the bar area. They also used to have a hawk and its handler come around every few days that would scare the other birds away; I mention this only because it needs to come back and help remove the unwanted birds and their crap off the pool decks.

Partner

10/10

Exceptional

04 May 2026

Marta

I love this resort. Friendly staff, clean , beautiful rooms, delicious food. It was helpful to have someone at the front who helped us book trips for our stay ( Tulum, Cenote, swimming with turtles etc)

Partner

10/10

Exceptional

30 Apr 2026

Roland

Small and quiet. Most of the staff was very friendly and helpful.

Friends

10/10

Exceptional

29 Apr 2026

Lori A

This was our 2nd time staying here. We came back because of the small size and the staff. Best staff ever! Would especially like to recognize the staff at the beach house: Eduardo. Sebastian, Antonio, Emilio & Luis. They are exceptional! Paty made our eggs everyday with a smile on her face . The bartenders: Shirley, Jose Luis and Alberto & Cassandra were awesome . Tony. Itzel and Abigail on the entertainment team were great! We love the laidback quiet atmosphere here. The staff can’t do enough for you . Always happy and helpful . The entertainment was enjoyable and the food is great! They especially take a apecial interest in our 82 year Mom who came with us again this year! Go above and beyond to make sure she is well taken care of 😃 Some of the same staff were here from last year and they remembered our family . They are a special group of people for sure!

Family

10/10

Exceptional

29 Apr 2026

Donald

Everyone was so helpful and willing to get anything you wanted. Very clean and well maintained

Family

10/10

Exceptional

26 Apr 2026

Kathleen

Great food. Smaller resort. Beautiful.

Partner

10/10

Exceptional

25 Apr 2026

Tammy

Property

Self

8/10

Excellent

25 Apr 2026

Debra

This was our second stay at this resort. The rooms, while smaller, are clean and well appointed. The grounds are well maintained, they are currently making some upgrades to the peeling paints but the pools could use some updates as well. My only negative would be that the liquor selection is a bit lower end than we are accustomed to, aside from Jack and Jim there aren't any whiskey or bourbon options and Absolut is the highest end vodka available. The entertainment is a bit lackluster as well, they used to have a live band nightly but they have moved to a DJ instead. The DJ usually just plays techno or dance music from a preset Playlist, unfortunately the sound system cannot handle this style of music. Overall, yes I would recommend staying here, and yes we will return as none of the negatives outweigh the positives.

Partner

10/10

Exceptional

24 Apr 2026

April

Entire resort was well maintained throughout the day. Nightly beach activities were wonderful and staff was very attentive.

Family

10/10

Exceptional

24 Apr 2026

Bianca Crystal

We didn't use the spa, so can't speak on that. Everything else we experience was delightful. Our room and view was beautiful, we had the paradise chill out suite. It is a smaller resort, but that's exactly what we wanted. It was peaceful, yet lovely. There's so many activities set up throughout the day to keep guests entertained: painting, trivia, aqua Zumba, casino night, live bands, etc. Now these do change daily, so please check the app for the day's schedule. Food is good - not the greatest but above mid. The staff is ⭐⭐⭐⭐⭐!! This is where the place truly shines.

Partner

10/10

Exceptional

22 Apr 2026

Leah

This resort is amazing, it was my second trip here. We booked a king

10/10

Exceptional

22 Apr 2026

Wendy Leeann

The resort is nice! Off the beaten path a bit. We took an Uber into Cancun one night for dinner. Very quiet and relaxing.

8/10

Excellent

21 Apr 2026

KRISTLE L

Swim up bar was quiet.
It was a nice relaxing vacation.
Not a lot to do.

Partner

10/10

Exceptional

21 Apr 2026

Vanessa

Beautiful most relaxing

10/10

Exceptional

17 Apr 2026

Ashley

The staff made this stay excellent. I felt more like family at this resort, the guests were also polite and kind as well. I don't think the food was great and the property is kind of small but beautiful. I like that it had a lot of areas to just chill out and relax. I found myself in the lobby area on the bed swing the most. The people who work here made the most difference. They were amazing!

Self

10/10

Exceptional

16 Apr 2026

Tiffany

Small resort which I loved! Amazing rooms- truly my favorite! So big for my family. They work sooo hard clearing the seaweed from the beach so the beach was great and the pools awesome!! Ester and Lois were amazing!

Family_with_children

8/10

Excellent

15 Apr 2026

Jerilynn F

Breakfast was good. A few times they did not have bacon or tamales.
Emilio is an amazing server

10/10

Exceptional

14 Apr 2026

Erica Brynne

The food is amazing and the resort is clean. We loved our stay.

Partner

10/10

Exceptional

13 Apr 2026

Courtney

The food and restaurants were amazing. It was super clean. I loved it.

Partner

8/10

Excellent

10 Apr 2026

James Paul

We were there for 10 days and had an excellent vacation. The staff were amazing everything was clean. The only down fall was the lack of places to eat at. They could definitely use one more restaurant. They have 2 restaurants and the buffet at night and the buffet and taco house in the day. There’s plenty of chairs around the 4 pools and at the beach. Overall very good!

Partner

10/10

Exceptional

06 Apr 2026

Dawn Renee

Brea

8/10

Excellent

05 Apr 2026

Eric

.

Partner

10/10

Exceptional

04 Apr 2026

Robin A

The resort was beautiful. The staff were very friendly. The food was good. The 2 restaurants, Latino and Italian have small portions so don't be shy to order more than 1 entree. The entertainment was great all. They also have a desk to reserve excursions and they have us great suggestions and my family totally enjoyed them. My husband and I also went to the spa and each got massages and were enjoyable. The down fall which is not their fault is the seaweed. It was the season and it was all over the beach but they had it cleanup everyday. I would give it a 10/10

Family_with_children

10/10

Exceptional

29 Mar 2026

john benedict

Gregorio the adult pool bartender was amazing. Francisco and his housekeeping staff were awesome. Can't say enough good things about this resort!

Partner

10/10

Exceptional

28 Mar 2026

Jack

We came for a couples trip, just me and my girlfriend, and arrived to find the cutest little property. Fun colors and immediately good vibes from everyone there. While we were there we got to meet tons of friends and good people. The food was good, especially at the Latin restaurant and beach house. We also have some shout outs for some of the crew that made our trip so special. Ernesto who worked at the bars was great! He got us a welcome drink and immediately made a connection for the week. Antonio and Ester took care of us for breakfast lunch or dinner at the beach house and it was the best service. They made every meal there special for me and my partner and were attentive with drinks and food. The activities planned and executed at the resort were so much fun. We played lots of volleyball, movie trivia, and poker. I enjoyed the people who helped lead all of the resort activities SO much. Big shoutout to Betsy and Tonny for all of their hard work. Itzel was also great during activities. Very very good people. Aurelio was also a great server at the Latin place, remember our names and preferences. Overall 10/10 stay! I loved everything about this place and it was exactly what we were looking for.

Partner

10/10

Exceptional

28 Mar 2026

Lenora Kim

Overall a solid place to stay the staff was amazing the food was pretty good considering it’s an all inclusive. I will say that the liquors are all same. They are refilling. Especially the vodka. They all have the same weird flavor. You need to tell the bartender you want the “real vodka” they will get it for you. The lounge chair saving with the towels is a bit ridiculous and they really should monitor that better. If don’t get up early and stake out a spot you won’t have a chair for the day utterly ridiculous!
I would stay here again for the right price

6/10

Pleasant

28 Mar 2026

Ronnie Wayne

Mostly for retirement people, nothing for children, real quiet resort, needs more music had to walk to get drinks no pool service. Only breakfast buffet, two dinner restaurants Italian and Latin give them six out ten. Rita’s tacos lunch only was the best place to eat believe it was only from 12 to five. Overall it was a nice place for a place to get away from work. Good place to go meditate . Not worth what we paid!

Partner

10/10

Exceptional

26 Mar 2026

Ann

Staff is friendly, area is kept clean.

10/10

Exceptional

26 Mar 2026

Kathleen

Clean rooms , staff were great ! Excellent food options. Heat pumps in rooms & 24/7 room service.

Friends

10/10

Exceptional

26 Mar 2026

Jordan

no honestly. I went in with slight expectations the experience was amazing. Staff was amazing. Everything was perfect.

Friends

10/10

Exceptional

25 Mar 2026

Rebecca

We visited this resort in 2021 and loved it, so we decided to come back and we are so glad we did! We love a quiet, relaxing vacation with good food and good drinks…Margaritaville checks all those boxes! Our room was a paradise suite and we loved it, super roomy and a great location.
The staff are amazing! We will definitely come back again! ❤️

10/10

Exceptional

25 Mar 2026

David

The property and staff were amazing. The food was very good as well. We enjoyed our stay and will be back for sure.
Great place for relaxing and unwinding

Partner

6/10

Pleasant

24 Mar 2026

Amanda

Didn’t have hot water in the shower

Family_with_children

8/10

Excellent

22 Mar 2026

Josyphene

This place is awesome!! The only downside is that you have to pay for the spa, and the souvenirs and merchants that come onto the resort are extremely overpriced. Also beware of excursions! We booked with the people on the resort, and as we were about to get on our bus to leave the resort, they told us it was cancelled and they will only issue 80% of your refund back to you.

Friends

10/10

Exceptional

19 Mar 2026

Mary

It was a great time!! Would have loved more activities to do but overall great! Went with a group of 22 years old!

Friends

10/10

Exceptional

18 Mar 2026

Bruce

Yes

10/10

Exceptional

17 Mar 2026

Tyler Daniel

Room was super clean and nice. Huge walk in shower and a bathtub!! All the pools were clean and nice! Only one true swim up bar and it was really nice!! The property was fantastic and all the food was delish!! Especially the Italian restaurant, only thing is not many food options however it is a small resort. Everything was amazing for us and the staff was fantastic. Also highly recommend their spa services although very pricey. Would 100% come here again!

6/10

Pleasant

17 Mar 2026

Jena L

Clean rooms. Low key quiet resort. Food was disappointing overall. They need a lot more umbrellas on the beach and pool. Sea weed made the ocean nearly inaccessible; they cleaned it up the day we left. Pay for a swim out room to enhance your experience.

Family

10/10

Exceptional

17 Mar 2026

Renee L

This was our third time here. Love the quietness and beauty of the resort. Food is always good. Had great nightly entertainment and activities throughout the day. They had a few changes like online menus . Makes it not very personable. Still need a coffee bar!! The entire staff is great !!

10/10

Exceptional

13 Mar 2026

Claudia

We stayed in room 104 and it was excellent! Tje view was amazing

6/10

Pleasant

13 Mar 2026

Dennis

We loved the property and our trip until we were told that we could use our Expedia resort credits to rent cabanas on the beach and when we went to check out was told we couldn’t and had to pay $300 for them. I even went back up about 30 mins later to double check after someone said we couldn’t and was again told we could. Also, was given a deal on an excursion to go on what was supposed to be a 90 minute presentation and visit to the other resort they own. Ended up being nearly 4 hours and only because we insisted we wanted to return. Very shady and not good business!

Family

8/10

Excellent

07 Mar 2026

John Walter Holland,

Property and staff was excellent. Food and wine has room for improvement.

Partner

10/10

Exceptional

02 Mar 2026

Rozalyn Emma

Staff were great, Loved that it was a smaller resort and very clean :)

Family

10/10

Exceptional

28 Feb 2026

Jerry

We loved the location of our room. We had a view of the ocean and were close to everything. The staff was fun and personable. We enjoyed the variety of activities as well.

Partner

8/10

Excellent

28 Feb 2026

Danielle

Overall, we really enjoyed the resort. Our chill out suite was beautiful and had everything we needed. The property is in great condition and felt like it was new. I guess we were lucky in our timing of when we went because the beach was clear and perfect. When there was some seaweed that washed up on shore, there were people constantly cleaning it. We only used the pool once for the aqua fit class. The water temperature seemed perfect. The hot tub wasn’t really hot so we would have liked it to be a little warmer and maybe one more hot tub rather than just one. It was more like a small warm pool. The service from the staff was great. Our only criticisms were that there was not a lot to do. It was perfect for a four day getaway, but we wouldn’t wanted to have been there any longer because we would find ourselves getting bored. They don’t have tons of activities to keep you busy throughout the day although we were happy with the few things we participated in such as guacamole making and aqua fit. We would’ve loved to have done the yoga, but it was a little too early for us in the morning. We wanted to sleep in. The food was good at the restaurants, but personally, I would’ve preferred one buffet open during the afternoon. Rather than having to sit formally and order and be served and then find out I didn’t love the food and had to wait for another order to arrive. I didn’t mind the restaurant for dinner though. The food was pretty good. I would definitely go back to this resort

Friends

10/10

Exceptional

27 Feb 2026

Tracy

Room was clean and beds were comfortable. The staff was amazing

10/10

Exceptional

27 Feb 2026

Douglas

The resort was wonderful, the staff was exemplary, from Emilio at the beach house, Betsy the activity coordinator, Miguel our concierge and Angel the valet who really helped us when our transport from MTS shuttle service (which we also booked through Expedia’s under their name speedy shuttle), failed to show up as they went to the incorrect resort and then refused to come get us. Angel immediately helped us and got us a taxi to the airport.
The rooms were spotlessly clean thanks to our housekeeper Olga, the food was excellent as were the drinks which use prime alcohol all the name brand you could think of were available. The beach was perfect cleaned and there were beach chair as well as pool chair available. Their coffee shop was wonderful with fresh coffee, and special coffees made daily and lovely muffins and pastries there were so many wonderful things about this resort. We loved it there and hope to return. We loved it was a smaller resort and the care of the staff made this holiday truly wonderful.

Partner

10/10

Exceptional

26 Feb 2026

Christina

We loved this resort very clean, amazing staff , great food and views. I loved the activities planned and nightly entertainment. When we were there they were at full capacity but you wouldn’t know it lots of space for everyone. Definitely we will be back. Thank you for everything!

Partner

2/10

Poor

25 Feb 2026

Josephine Simon

We were left waiting for a room after booking online for over 6 hours. The reception acted as we were unimportant and causing them inconvenience. Then we did not receive the room we booked.

Family

10/10

Exceptional

24 Feb 2026

Hamidreza

We enjoyed the warm welcome with Pina colada popsicles and fast check in. Very clean rooms and beach as sea weeds are removed daily by staff. We enjoyed the fun activities arranged by Itzel and Betzie, including Margarita rally, foam party, paddling board, and card games. Excellent food quality. Food was a la carta instead of buffet for lunch, which was great as it was served fresh, but anticipate a bit of wait at the international restaurant. It has 3bars so no need to wait for long to get a drink. Drink was sometimes a lot more juice than actual drink at the end of the day. I felt like the restaurant staff were overworked from early morning to midnight which was not fair to them

10/10

Exceptional

23 Feb 2026

Jason R

Staff went above and beyond. I love the island vacation vibe mixed with the quiet atmosphere this resort offers. I'll definitely be back!

10/10

Exceptional

22 Feb 2026

Jessica Laura

Loved this resort. Staff all fantastic, drinks great, rooms clean, pools fun, food decent. We booked a swim up room which I would definitely recommend. We will be back

Partner

10/10

Exceptional

20 Feb 2026

Kelley

I honestly don’t know where to begin. We have stayed at approximately 20 different resorts in Mexico, hands down THE BEST one yet. CLEAN, lovely rooms, comfortable beds, the food…. OMG! It was delicious… every single thing we had was great! The staff… absolutely amazing! The beach and multiple pools are spectacular. We will be returning for sure!

Friends

4/10

Poor

19 Feb 2026

Renata

Bars had limited hours and closed earlier than advertised. No buffet everything was a sit down and was a big ordeal to eat an 1-1.5 every time you wanted to eat. I like my buffets where you can grab and go quick. Not every meal has to be sit down and if you didn’t like what was in the limited menu as options you were out of luck. Entertainment was very limited as well. It’s a place for seniors 75+ or people who go to bed with the chickens.

Family

10/10

Exceptional

18 Feb 2026

Jack

We stayed at the Cancun resort - the family site with the beach The Riviera Maya site is adults only with no beach (yet). I will repeat what others have said; the staff are phenomenal. Attentive to any request. Everyone is professional and works very hard. Service with a smile, and on two occasions I noticed they were utmost polite even when guests were being very rude to them.
Rooms, pools, and entire resort very clean. I especially took note of the team that gets up before dawn and works through to the sweltering midday heat to clear any seaweed that washes up on shore - back-breaking work.
The food is excellent. The produce and seafood is especially fresh. Of the four restaurants, Beach House is our favourite. Rita's Taco Lounge is a fun alternative for lunch, offering several unique margaritas. For dinner, if not Beach House, we preferred The Latino to Frank's Italian, but both are excellent. I had so many memorable meals, but in the end my favourite was the grilled octopus from The Latino. All the soups at all the restaurants were outstanding. After a week, we had a chance to explore much of the menus, but wish we had one or two more week to taste everything. That said, we left every meal uncomfortably full, having been allowed to order as much as we wanted. If I had asked the staff to roll me out of there, I'm sure they would have obliged.
We would 100% return here again, and we recommend this resort to anyone.

8/10

Excellent

13 Feb 2026

Elijah Carter

This resort had it all! This is one of the smaller resorts we’ve been to and I can’t say enough good things. First of all, the staff is amazing!! Everyone and I mean everyone smiles and greats you. They take the time to make sure that you have what you need and taken care of, room service especially. The bartenders are awesome (shout out Elbert) and pour great drinks. The check in was smooth, plenty of pools, and great activities. Will definitely come back!

Leisure Family

10/10

Exceptional

12 Feb 2026

Bianca

The food is incredible compared to other resorts, à la carte restaurants first come first serve no reservation needed and you will always be seated. The staff is so friendly, kind and welcoming. The rooms are spacious, beautifully decorated and clean. Beautiful beach, and a lot of places on the resort to lounge. If you’re looking for a destination for pure relaxation, and great food, this is the spot!

Partner

10/10

Exceptional

10 Feb 2026

Mark

Very well kept property. Staff was always there to see to what ever you needed. Judith made sure are room was always clean. Emilio was the best, always greeted us with a friendly smile. Food was delicious especially Rita’s tacos.

Leisure Family

10/10

Exceptional

09 Feb 2026

Janel

Our room was spotless and many of the staff made our week long stay so much more enjoyable! Shout out to Shirley, Norma, Daniel Ernesto and Picasso!! You all were wonderful bright points of our stay!

Leisure Family

8/10

Excellent

09 Feb 2026

Colleen

Pools were freezing, coffee shop didn’t open until 8:00 am. Everything else was wonderful!

Leisure Family

10/10

Exceptional

09 Feb 2026

Jonathan Peter Ross

The Margaritaville Island Reserve Riviera Cancún vibe is very relaxed and the place was spotless. Staff without exception were great starting with an \"ask\" on checking in that was accomodated followed by room service as were arrived later in the evening. The pool was a bit chilly as weather during our week was chilly too but we enjoyed each of the restaurants, the spa and used a bali bed on the beach for our last full day (really worth it if we join family/grandkids there next time!)
Thank you to all the staff that made this an awesome trip!

Leisure Partner

6/10

Pleasant

09 Feb 2026

Kendra

The staff was very nice and my room was clean. There were a lot of offers that turned out to be only if I became a member. I went for my 40th birthday and saw a voucher for $150 for a facial and massage and hydrotherapy but when I asked about it it was $350. Also they kept saying they would do something nice for my birthday like dinner on the beach or something but I had to buy it all. They did leave rose petals on my bed though and build a cake out of towels. That was pretty cool. Also, I went the one week it was very cold apparently.

10/10

Exceptional

08 Feb 2026

Belinda

Everyone was so friendly and helpful. I got injured while there and employees were very quick to respond and help me out with crutches and a wheelchair for the rest of our stay. Ernesto was the best at the SOS bar! Thanks for a wonderful stay! We will definitely be back!

Leisure Family

8/10

Excellent

07 Feb 2026

Caitlin

The grounds were beautiful. Everything was very clean and well manicured.
Difficult to get beach and pool chairs. Everyone was up early saving their spots. Hotel is off the beaten path. Beach was ok but Cancun beaches are much nicer. No beach/pool food or drink service. Drinks available at the bar. Smaller resort.

Leisure Friends

10/10

Exceptional

04 Feb 2026

Molly

The staff were incredible and very attentive to our every need. The room was cleaned everyday

6/10

Pleasant

02 Feb 2026

Malaysia

Staff was friendly and resort was beautiful only thing knocking the stars down is the food. Food could’ve definitely been better all the way around. Found myself going off resort to eat was about 2-3 good restaurants in the resort including the buffet.

Leisure Partner

8/10

Excellent

02 Feb 2026

Marcella

Clean spacious room
The beautiful grounds and public areas
Nice staff

10/10

Exceptional

01 Feb 2026

Jeffrey

Excellent stay. This is a smaller resort and a great place to chill out for a few days, perfect for those who would prefer to avoid the party atmosphere but still have a fun time. Food and service is top notch.

Leisure Family

8/10

Excellent

27 Jan 2026

Scott

We had a great stay. This is a very small resort Staff are amazing. Rooms are clean. A little dated with paint covering up old walls I. Rooms and not done well for a 5 star resort. Restaurants are good. Breakfast was disappointing. Very little options Bread was always hard and no bagels in buffet. The sister hotel had a wonderful breakfast when we went to visit so that was not great for us. Beds were comfy Beach was not good. Lots of seaweed and the smell from the seaweed made it difficult to be on the beach. Pools were all cold which was also a disappointment since you could swim at the beach. 5 star for staff. 3.5-4 for food and facilities

Leisure Partner

2/10

Poor

26 Jan 2026

Leigh

We’ve traveled to Cancun for over a decade, and this was the worst place we’ve ever stayed. The staff is not friendly. There are very few events/activities. One night there was Bingo at the bar- not even enough cards for 12 players. The food is poor quality. The buffet restaurant was only for breakfast and wasn’t full of options. The taco house was good but closed at 5pm. There is no swimmable ocean. The Live bands and Spa were positive features. My crew is in our 50’s- not a wild bunch. We were not pleased and would never return. Not a lot of people we met were thrilled with this resort, so I have no clue how it has such high reviews.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Allison

Great property- we enjoyed our stay!

Leisure