Dreams Natura Resort & Spa

Mexico , Riviera Maya / Playa del Carmen
Cancun, Sm 31, Mz 03, Lote 101-21, Km 332
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100 reviews shown

6/10

Pleasant

11 Mar 2026

Franky Bergen

Hotel was okay. Staff was good. The first guy, the baggage guy, was rude. Food was good, though the first day's dinner was almost impossible to get. Many people were looking for food but the waiting time was terrible. Room service was off and buffet restaurant was closed. The beach was dirty, lots of weed. The tractor was loud almost all day cleaning the beach. We were welcomed by a guy setting us up for a membership scam. He wasted almost half of our day. This is one of the reasons I won't go back to this hotel

Partner

2/10

Poor

10 Mar 2026

Cedrick

This was the so

4/10

Poor

10 Mar 2026

Marsel

THE FOOD IS VERY BAD,THE ROOD DIRTY AND BEACH VERY BAD HORRIBLE

Family_with_children

4/10

Poor

07 Mar 2026

Nadia

Amazing staff. Spacious rooms.
Food leaves a lot to be desired. A few good things but overall just not great quality.
The resort is noisy. There is nowhere to escape all the noise. Not even your room. No adults only area or quiet area at all.
If you are a beach person this side of cancun is not it. There is an abundance of seaweed that comes ashore daily and you can’t escape it. It’s excessive and there is a tractor that tries to mulch it all day so the shoreline and ocean are unusable. I would not return.

Family

10/10

Exceptional

05 Mar 2026

Treeca

This resort was AMAZING! Now the mosquitoes NOT SO NICE! Pack your heavy-duty bug spray! The room service was excellent, staff super friendly… I would definitely go back!

Friends

4/10

Poor

04 Mar 2026

Dustin

Clean room. Excellent staff. Underwhelming gym with limited weights/machines. Resort was very centrally located and easy to walk around, but did make everything feel crowded. The food was bland in most places except for hibachi, Italian and French. They were responsive and quick with room service requests. Overall decent stay, but will be trying an adults only next time.

Friends

6/10

Pleasant

04 Mar 2026

Jennifer

I stayed in a double swimout suite, and the swimout, itself, was lovely.

I enjoyed the varied daily menu at the World Buffet, which was open all day long, and so provided great flexibility for when I wanted to eat.

I appreciated the staff. They were all helpful, respectful and polite.

However, out of the four nights I stayed, there were at least two destinations weddings going on at the resort at the same time. Whether it was because of this or because of other guests having late night parties in their rooms, there was typically noise throughout the resort going into the early hours of the morning. One night noise was ongoing until after 2 am. This was due to specific inconsiderate guests who were noisily roaming the hallway and rambunctiously playing fuzz ball and table tennis. The sound really carries in this resort because of the many open areas and lack of any useful soundproofing.

The staff and guests are then up early making noise in setup of the resort activities, cleaning, etc the next morning (resulting in crashing, banging, and general noise) so there is no reprieve from the noise. I found after a few days I was sleep deprived and looking forward to going home so I could get better sleep, which totally defeats the purpose of my vacation. I booked my vacation here hoping to get a nice relaxing and restful vacation. That’s not what I got. But if you are looking for a party venue, and are not too worried about relaxation and rest, it might be an okay fit.

Self

10/10

Exceptional

03 Mar 2026

Swendy Yadira

loved the hotel, i booked the ocean view and the room was breathtaking. They even had a nespresso machine i was happy. Loved the infinity pool and the slide pool as well. It was a family friendly resort will definitely recommend. The only downside is the beach is not the prettiest other than that the staff is friendly and welcoming. Will consider returning

Family_with_children

10/10

Exceptional

03 Mar 2026

Michael B

The room was fantastic, the ocean view was great, and most of all, the pools were so relaxing!

On top of all of this, the kind staff were amazing. Some of the nicest hospitality I have ever experienced.

Great resort!

10/10

Exceptional

23 Feb 2026

Kamaljeet

Good

6/10

Pleasant

22 Feb 2026

Vicky

The menu and cleanliness of rooms could be improved

Family

6/10

Pleasant

17 Feb 2026

Jeremy Michael

Replenish of washcloths and towels was lacking. In a 4 day stay, no washcloths received. Restaurants were really good. Arcade hours for those under 13 need to expand as several nights, it was empty but our 10 year old couldn’t go in.

Family_with_children

6/10

Pleasant

15 Feb 2026

yolanda

Everything was great except two things the AC in our room wasn’t work we couldn’t control it and it was a pain to keep calling so we called them to turn it off and we just left it off the the time we were there it was a pain to call constantly. And the food it’s not so great beside the wait time was to long and everything was reservations and the food was not good at all.

Leisure Family

10/10

Exceptional

12 Feb 2026

Nathan

Everything was clean and the staff was great.

Leisure Family

8/10

Excellent

29 Jan 2026

Monique

This is a very family oriented/child friendly resort, which is what we wanted. If you are looking for an adults only experience, this isn’t the place for you. Our toddler had a great time in the shallow pool, lazy river, and toddler friendly water slides. We got to relax and enjoy as well.

We were very happy with the dinners. Good breakfast buffet. I think the resort should have a couple of additional poolside lunch options like pizza or wings. The Italian restaurant has excellent pizza at dinner that would be a great addition at lunch. All restaurants had excellent dessert options. The coffee shop had really good lattes and ice cream. Breakfast always had delicious pastries. Happy with the food overall, which is not always the case at all inclusive resorts.

The furniture in the rooms had a bit of wear and tear which is surprising given the property is only 5 years old. These features make the rooms feel older than they are.

Great staff. Rooms are a nice size. It is a bit strange to not have an elevator on the 3rd floor but thankfully we were able to move to a different floor that had an elevator. I traveled with my husband and toddler. I am also 30 weeks pregnant so an elevator was needed. We would likely return for a family trip.

Friends_and_family Family

8/10

Excellent

27 Jan 2026

Andrew Tyler

We have stayed at a lot of all inclusive resorts in the Cancun area and this one ranks in the middle of the pack for us. The resort layout was nice and compact and well laid out which was nice to have everything within a short walk. The pools were really nice and each pool had it's own vibe for whatever floats your boat. The water slides were a fun feature that kept the kids entertained. The lazy river was overrated for my liking and the lack of tubes made it hard to enjoy. It was more like a rapid river and we could not trust our 6 and 8 year old in there by themselves. We did love the zipline and just wish it was open more hours. The arcade was a nice touch, just wish there were some more games. The food overall was mediocre which is about what you would expect from an all inclusive. However, we have stayed at Dreams and Secrets before where the food was amazing, so not sure why it is not consistent from location to location. The entertainment and service was top notch, everyone was nice and the evening events were fantastic. All in all a good value and good resort.

Leisure Family_with_children

8/10

Excellent

26 Jan 2026

Lacey

Room was nice and clean, staff was friendly. It was very hard to get a reservation to the restaurants, and the few we did get reservations to were subpar at best. Buffet was not the greatest. Also there are crocodiles that swim right by the resort. Water is NOT clear. Very murky.

Leisure Family

10/10

Exceptional

26 Jan 2026

Ricardo

The staff are fantastic, they really go above and beyond so you have an amazing stay.

Leisure Family

10/10

Exceptional

23 Jan 2026

shakyra

The room and staff was Amazing 10/10 and so worth it to upgrade the room

Leisure Friends

8/10

Excellent

21 Jan 2026

Kaarina

Excellent staff and really nice rooms and pool..great kids activities.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Sarinya

The staff are amazing, so sweet and attentive! We had a wonderful stay at Dreams Natura. The resort is a perfect size, the pools are clean and good sizes. The food is great.

Clean rooms , although there are part of the room that need more attention like the bathroom doors and shower doors are in need of repair. However they didnt affect our experience there at all.

All the restaurants are decent, especially Portofino. Shout out the Alfredo who make the evening so fun and memorable. My favourite is CoCo cafe, the unlimited softserve and smoothies are so wonderful.

Leisure Family_with_children

4/10

Poor

16 Jan 2026

Rakshinda

Hotel is old and dingy .. food is very good beach is .. not as much sea weed .

Leisure Family_with_children

6/10

Pleasant

12 Jan 2026

Selina

The pool was way over crowded, the “adult only” pool had way too much kids inside. None of the staff cared about the kids in the pool. There was no beach or pool chairs available. People would leave a towel on it to “keep the chair” but staff didn’t care. Room was 3/5, the bed and pillow sheets were stained even when we requested to changed it, it was just a less stained one. But overall besides that the room was pretty nice. Most was really nice and welcoming especially after a tip. The food was 3/5. Some restaurants like hitmisu, the Italian place and the buffet was really nice. Others like blue grill and oceana the food was horrible, slow, unfresh, and the staff just didn’t seem to care, maybe they’ll care after you tip, but they definitely doesn’t deserve any tip.

Leisure Friends

10/10

Exceptional

11 Jan 2026

KENNETH ART CLOSA

Excellent. Great staff and good room service!

10/10

Exceptional

10 Jan 2026

Camron

This place was nice. The food was good and service was always A+. Came for a wedding and the set up was amazing. Amenities were great and the steak house was my favorite. The kids really enjoyed the slides,lazy river and zip line.

Leisure Family_with_children

6/10

Pleasant

09 Jan 2026

Gabriel

Leisure Family_with_children

2/10

Poor

08 Jan 2026

Rosa

Our stay was extremely disappointing from start to finish. I booked and paid through Expedia for two adults and one child, which was clearly confirmed in my reservation. Despite this, the resort claimed my daughter was not included, even after I showed them proof of payment and confirmation. Expedia had to intervene to try to resolve the issue.

Check-in was a nightmare, filled with unexpected and hidden fees. To make matters worse, during checkout the staff attempted to charge my credit card again for my daughter, even though this had already been addressed and paid for at check-in.

Housekeeping was also an issue—we had to call multiple times just to have our room cleaned, as it was repeatedly neglected.

Dining was another major frustration. It was nearly impossible to schedule dinner reservations due to “no availability,” and long wait times were common just to get food. Entertainment was poorly organized, with performance schedules failing to show up at all, leaving guests standing around the lobby with no information or updates.

The beach itself was mediocre and did not make up for the overall experience. Between the billing issues, lack of organization, and poor service, this resort did not meet expectations and I would not return.

Family_with_children

6/10

Pleasant

08 Jan 2026

Loretta Charlene

I wouldn't recommend for couples too many kids running around. Even in the adults only sections there are kids. Resort was nice but for families only.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Inderpal

Great place and great service

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Matthew

Everything was great

10/10

Exceptional

04 Jan 2026

Alex

Food staff spa and amenities were great

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Meredith

I give Dreams Natura is a solid “fine.” Every bar and restaurant seemed very understaffed. Evening activities run late and loud, with all rooms in ear-shot of the bass. Getting a restaurant reservation or a pool chair is nearly impossible. Poolside food and service is tough to come by. With that said, the views are beautiful, the pools are nice, the lobby decorations are lovely, and the pool bar staff are always pleasant handling large crowds (often as a single bartender) including a million kids asking for blended drinks. I recommend a swim up room- our kids loved it and it was nice to have a place to swim without the crowd.

Leisure Family

10/10

Exceptional

02 Jan 2026

serdar

Nice

6/10

Pleasant

02 Jan 2026

Kristen

Many parts of the hotel seemed old and beaten down. Broken floors , smelly . Thought there would be more things to do at the hotel. Kids got bored quickly. Staff was amazing though and pools were nice .

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Chyanne

Staff is the best

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Rafeeq

Yes everything is good

Leisure Family

8/10

Excellent

28 Dec 2025

Osama

The rooms were clean, and the all-inclusive package included 24-hour room service. Staff regularly checked in and restocked to make sure nothing was missing, which was a nice touch.

Leisure Family_with_children

2/10

Poor

27 Dec 2025

Xin

The entire vacation was ruined by the hotel experience. For the first three days after our arrival, the wind was strong, and the hotel’s architectural design itself had serious flaws. I stayed in a corner room on the seventh floor that formed a right angle with the rooms facing directly toward the ocean. Because the balcony door was poorly sealed, the noise from the wind kept our whole family awake all night.
When the children moved to a new room, the air conditioner was broken, and the temperature dropped to 65°F. They were so cold that they had to leave the balcony door open, sleeping through unbearable noise. What was supposed to be a relaxing vacation turned into five painful days.
The beach was small and short, and the seawater was dirty. Aside from a few swimming pools, there were almost no entertainment facilities. The restaurants were also very hard to reserve. When we finally got bookings at the French and Asian restaurants, we found out they just served food taken from the same buffet—absolutely disappointing. In these five days, apart from eating from the buffet, there was practically nowhere for adults or children to go.
The hotel lobby and evening shows were of such poor quality that we couldn’t even finish watching the performances. On top of that, sales staff kept pestering us to attend timeshare membership presentations, and when we refused, they bombarded us with phone calls. I will never book this hotel or any hotel under this brand again. Terrible experie

Leisure Family

10/10

Exceptional

26 Dec 2025

NAOTO

Pool has many activities!!
Staff is very good !!

Leisure Family

10/10

Exceptional

26 Dec 2025

Cassandra Jo

Loved the warm pool and hot tub!

10/10

Exceptional

23 Dec 2025

Giovani

Everything was great thank you!!

10/10

Exceptional

23 Dec 2025

Mona K

It was great.

Leisure Family

10/10

Exceptional

21 Dec 2025

Daisy

This place was amazing. I loved the different entertainments they offered. Never spent a boring day here. Everything was easy to find and convenient. I had an amazing time, thank you.

Partner

10/10

Exceptional

19 Dec 2025

Oliver

Great place for families and those that love the pools more than the beach.
Food variety was abundant as long as you use the Hyatt inclusive app to prebook.

Leisure Family_with_children

10/10

Exceptional

16 Dec 2025

Caleb

Staff was amazing such a beautiful experience would definitely recommend just from the service alone .

Leisure Partner

6/10

Pleasant

12 Dec 2025

Brenda Ann

The staff and amenities were well enjoyed. Unfortunately the ocean was very dirty so we couldn’t go swimming in it. We had some kind of bug in our bathroom and my husband had many bug bites all over his body.

Leisure Family

10/10

Exceptional

10 Dec 2025

Angela April

Easy walkable distance around the resort, not too big

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

ALFREDO

The cleanliness of the resort, the food, and all the staff that we encountered were exceptional! Definitely will stay here again, and recommend to others

Leisure Family

10/10

Exceptional

08 Dec 2025

Austin

Staff is phenomenal.. rooms was awesome, got an upgrade for my daughters birthday upon arrival and this place really takes care of it’s guests

Leisure Family

6/10

Pleasant

08 Dec 2025

Juanita

Food / Restaurants sub par, entertainment was poor

Leisure Friends

10/10

Exceptional

08 Dec 2025

Jasmine

Amazing atmosphere!!

Leisure Self

10/10

Exceptional

07 Dec 2025

Rubely Luyahan

Cleanliness and friendly staff and the activities

Leisure Family_with_children

2/10

Poor

05 Dec 2025

Stephanie maria

This was the worst experience of my life. I don’t recommend it to anyone. I’ll start by saying when I first walked in to the right there’s a company that tries to sell you for a 200 voucher to take a tour. I denied it and because of that, I feel threatened by the manager and the staff that worked for them. I just felt unsafe and uncomfortable not to mention two days later I just happen to get food poisoning how ironic, and to top everything off, they had bedbugs in the bed. They cleaned our rooms, never changed the sheets. The overall staff outside was great. Food was horrible. I couldn’t even eat anything not worth the money sadly to say I won’t be back.

Leisure Friends

2/10

Poor

01 Dec 2025

GEORGE

The food very not good

Leisure Family

4/10

Poor

25 Nov 2025

Thomas

The staff was very kind and accommodating. There was mold in our room, blood on the floor in our hallway for days, there was a wait at every single restaurant at every instance we decided to dine despite being told we do not need reservation. Definitely room for improvement here and we are thankful we just did not get sick from the mold.

Leisure Partner

6/10

Pleasant

23 Nov 2025

Shawna

Rooms need to be updated and it was always hot in the room; you’re unable to adjust the temperature

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Asia

Extremely clean at all times. Great food and drinks. Everyone was kind

Business_and_leisure Friends

10/10

Exceptional

13 Nov 2025

Ariene

Staff extremely friendly very clean

Leisure Partner

10/10

Exceptional

12 Nov 2025

Meyon

Because of the location of the resort and the time of year, we were not able to get into the ocean. We spent all of our time around the pool each day. Normally when we visit Cancun, we catch the city transit to visit other places. We weren't able to do that due to the location of the property. Fortunately, the resort was nice.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Tania

Amazing place to stay with family. Best customer service.

Leisure Partner

8/10

Excellent

11 Nov 2025

Lexi

The beach is a big bummer if you like to get in the ocean- this is not a beach for activities or to even enjoy looking at, the coast is invaded with the swamp lands, BUT the resort does a really good job compensating- I would say it’s one of the best family friendly resorts I have seen. So much for activities and entertainment

Business_and_leisure Family

10/10

Exceptional

08 Nov 2025

Stephane

Very clean, amazing staff

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Eduard José De Leon

Yes

Leisure Family

8/10

Excellent

06 Nov 2025

Ursula

Beautiful resort, not too crowded. Staff was nice, breakfast was great. Zipline, Slide, Lazy River ++. My only negative was to many kids/play in Hot Tub and not enough regular outlets in room. Other than that, I'll be back.😊

Leisure Family

8/10

Excellent

03 Nov 2025

Rochelle

Beautiful location, smaller resort which is a nice change. The upgraded package was well worth the value. Downside is the sales pitch for a vacation time share/club which was not clear and not what I wanted upon arrival. Otherwise, top shelf

10/10

Exceptional

02 Nov 2025

Shanita

Excellent service by the staff, very tasty and variety of food, drinks and desserts were amazing 👌👌10/10

Leisure Partner

8/10

Excellent

29 Oct 2025

Alexandra

Clean room, views, pool.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

diana

Very nice and convenient for a wedding reception

Family

8/10

Excellent

24 Oct 2025

luis

Staff exelent exempt one off the cuban at register desk

Leisure Family

6/10

Pleasant

24 Oct 2025

Cory Lee

Not as kid friendly as it could be. Most of the kid’s equipment was broken down and not useable

Leisure Family_with_children

8/10

Excellent

24 Oct 2025

Yingling

The food was a good variety of items. Desserts were 7-8 main courses were same buffet were very nice. Service was excellent entertainment was very nice as well. Magic shows trapeze and dancing and singing.

Leisure Family

10/10

Exceptional

21 Oct 2025

Luis Alberto

It was fun just a little catfish nothing was open like the slides or the air glider due to the weather but it was a great vacation and time. ❤️

Leisure Family

10/10

Exceptional

21 Oct 2025

Joshua

Swim up bar was my group's favorite hangout area all week!

Leisure Friends

8/10

Excellent

19 Oct 2025

John Paul Rauch

Nice resort. AMAZING staff, everyone was friendly and helpful and just amazing. Restaurants and food was sub par ☹️

Leisure Family

10/10

Exceptional

19 Oct 2025

Abdulmuttaleb Al

Had lovely time

8/10

Excellent

15 Oct 2025

Michelle

The property is gorgeous the staff is Amazing and friendly lots of places to eat and the food was exceptional very kid friendly and family oriented.

Business_and_leisure Family

8/10

Excellent

15 Oct 2025

Ray

Cleaning was okay. You could not swim in the ocean due too way too much seaweed, but the pools were nice and laid out well.

Partner

10/10

Exceptional

15 Oct 2025

Angela Yvonne

The food was delicious! The staff are amazing!!
My kids had so much fun!

10/10

Exceptional

12 Oct 2025

Carolina

Clean room great staff overall great place to stay slot of fun activities.

Leisure Friends

6/10

Pleasant

07 Oct 2025

Hugo Fernando

The beach was smelly and untouchable, it was dark brown ! The children’s pool looked unkept, as compared to the other pools. The only nice was the preferred club pool which was no kids allowed.

Leisure Family_with_children

8/10

Excellent

06 Oct 2025

monique

Good

Leisure Self

10/10

Exceptional

05 Oct 2025

Lakisha

I love the room & view, the dinner places had good food staff was very nice & helpful

Leisure Family_with_children

10/10

Exceptional

04 Oct 2025

Mary

Staff friendly and accommodating , beautiful swim out king room with lovely view. Only recommendation is never let the gift shop run out of bug spray ( mosquito repellant ) they did not know when next shipment coming in but had hundreds of bottles of suntan lotion. It is an easy fix.

Family

8/10

Excellent

30 Sep 2025

KORY

Property had a lot of great options for food and things to do for our family. Much appreciated the preferred access added to our booking. Will book with Expedia again soon.

Leisure Family

10/10

Exceptional

30 Sep 2025

Jean

nice place

Business_and_leisure Family_with_children

10/10

Exceptional

29 Sep 2025

Derek

Fun resort! Kids had a blast!

Leisure Family

8/10

Excellent

26 Sep 2025

Ricardo E

Hotel, staff, and entertainment crew were amazing. The food could be a little better at the buffet, felt like it was the same thing everyday. The beach was not good, if you’re looking for turquoise water this is not it. I understand it’s out of their control but be warned.

Leisure Family

10/10

Exceptional

26 Sep 2025

William ovilla Gingell.

Friendly staff. Super clean swimming pools are clean. Rooms are super clean. Beds ate just o.k a liitle hard. But ok. Food was great

Leisure Partner

10/10

Exceptional

24 Sep 2025

Hanifa

Loved how the layout was family friendly

10/10

Exceptional

22 Sep 2025

Matthew Michael

Beautiful resort with amazing pools and great food.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Gladys Marlene

really good place for a fsmil

Family

8/10

Excellent

14 Sep 2025

Christina

I think the restaurants on the property were really good. The buffet was not so good. It seemed like the only meat options were pork. It was barely any other options. For someone who doesn’t eat pork it wasn’t good. Also, a recommendation for the Preferred club guest, we should be able to pick which brand of liquor that is in our rooms. Overall, very nice resort and kid friendly!

Leisure Family

8/10

Excellent

14 Sep 2025

Márlon Quintão da

Leisure Partner

4/10

Poor

13 Sep 2025

Nikolle

Breakfast with me wasted time

Partner

2/10

Poor

13 Sep 2025

Loren

I never going back . Place can’t afford a humidifier for our baby in room because air was dry. And was really serious health condition for our 5 month baby and management push we to pay overprice bill 200$ for humidifier. Ocean water was so dirty and can not swim. I never recommend this facility to others.

Leisure Family

10/10

Exceptional

11 Sep 2025

Hector

Overall cleanliness, the staff was excellent, and overall easy to move around.

Leisure Family_with_children

8/10

Excellent

10 Sep 2025

Taykhoom

Decent for a family vacation. Staff is responsive and very good. Mostly the food is just okay and all the deserts always tasted stale.

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

James F

It’s was excellent!

8/10

Excellent

07 Sep 2025

Carlos

I wanted to say a big thank you to Darwin Maldanado for acknowledging our checkin issues/mishaps on our first day. Our room was not ready and had missing items and a broken thermostat. Darwin and his team quickly provided us with options that ultimately landed us in a nicer room to make up for it. I can’t stress enough how Darwin really came through for my family and the importance of this trip for our wedding anniversary and my wife’s birthday. Darwin made me look like a hero to my wife and kids. Thank you, thank you Darwin! We will definitely be saving up again and return to Dreams Natura.

Family_with_children

6/10

Pleasant

06 Sep 2025

Miguel Angel

The room was average
The ocean view was 70% blocked by the small water park on the property
Lights went out 3 times, the 2nd for a bit more than 2.5 hrs
We got stuck in the elevator for about 35min
Property is very average and small
They try very hard to push/sell time shares which NO WHERE on the hotel descriptions was mentioned
WE WILL NOT RETURN… but do your due diligence

Leisure Family