Dreams Sapphire Resort & SPA

Mexico , Riviera Maya / Playa del Carmen
PUERTO MORELOS, Super Manzana 11 Manzana 9 Lote 10
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100 reviews shown

8/10

Excellent

15 Mar 2026

Florin

Nice property with beautiful roof top pool, club area is great with ocean front swim out and suite. kids club was excellent, food was ok (surprising in Mexico) and staff were nice but had better service at other Hyatts overall. Evening entertainment was ok.

6/10

Pleasant

12 Mar 2026

Angelina

The pool was beautiful. I did not like that it was very confusing to get to the rooms. The vegetation is beautiful but it blocks the view to see where you need to go.

Family_with_children

2/10

Poor

09 Mar 2026

Jadd

The food was awful and they will try to upcharge you on everything through out the stay.

10/10

Exceptional

08 Mar 2026

Todd

Great

8/10

Excellent

04 Mar 2026

Kory Lee

Amazing staff, great food, fun events going on, etc. The only real downside is the beach. It’s full of seaweed even at the time of year when it’s supposed to be at its lowest level. If you don’t mind not having a swimmable beach everything is perfect.

Family_with_children

8/10

Excellent

01 Mar 2026

Kathleen

Room was clean and big. Staff was extremely friendly and helpful. Fridge was kept pretty well stocked. Food was decent, buffet had a decent number of options. Blue water grill was great food. The Italian place had tiny portions. The teppanyaki qas only available one night, after 9pm which was disappointing. The beach had incredibly soft sand, but a fair amount of seaweed and the water was murky most days we were there. Always chairs available on the beach, but tough to get chairs around the pool, unless you saved them before 9ish. Shows were good, and kids club had decent programming for kids. We loved the prehispanic show in particular, very impressive. Overall a great stay at a very good smaller resort.

Family_with_children

2/10

Poor

27 Feb 2026

Mark

Food wasn’t the best and the place looks worn down.

4/10

Poor

26 Feb 2026

Dorathy

The room had a strong smell of mildew, and we could not be moved to another room. The staff was very friendly and cleaned the AC and used an ozone machine twice in our 4 nights, which helped in the short term, but not the long term. The ceiling had a black mold ring that was dripping water. It wasn't nice. Instead of feeling relaxed, I had a feeling of being stressed. No one wants to be deep in home maintenance on vacation. This was a swim out king in building 2. The positives were the individual staff and the Mexican breakfasts.

Partner

10/10

Exceptional

24 Feb 2026

Andy Vishnu

Great experience overall!

Friends

10/10

Exceptional

16 Feb 2026

Dominika

The staff was very friendly and helpful and the resort was clean and beautiful!

Leisure Partner

8/10

Excellent

15 Feb 2026

Nicole E

Hotel was clean, food was decent (not amazing), everyone was super friendly. Just DO NOT go off-site to preview another hotel for them (they will try and sell you this at every turn and tell you they will give you money for it). They do give you money but they’ll waste 3-5 hours of your trip even though they make it sound like a “one hour tour”. Wish I would have read this before the trip so hope it saves someone else 😬

Leisure Partner

4/10

Poor

14 Feb 2026

Suman Kumar

Room Cleaning was always delayed, swim out pool in room was not properly maintained and not cleaned at least while I was at resort. Lot of birds and its garbage at pool.
Internet wifi and room service issues during my stay, landline was not working to connect with front desk even though I got preferred club room there is no difference in experience when compared to other rooms. Don't spend much on preferred club rooms.

Leisure Family

10/10

Exceptional

13 Feb 2026

Devraj

Good

10/10

Exceptional

08 Feb 2026

Terri A.

The people that work there are amazing couldn’t have asked for any better!

8/10

Excellent

08 Feb 2026

Robin

Very cozy environment. Not too crowded. Great service. I was in one of the club suite. Room was great. Beach wasn’t crowded. Activities for both adults and kids. So yes my family surely enjoyed the time at Dreams Sapphire.

Leisure Family

10/10

Exceptional

07 Feb 2026

Stephanie

the room was amazing. the staff was great! the buffet not so great. the breakfast at the buffet was great, we never did go for lunch, we ate there one time for dinner, and there wasn't a lot to choose from. The restaurants were amazing. the resort was clean. they keep the beach super clean, every morning they were out there cleaning up the seaweed.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Susan

We had a room right by the beach bar, a swim out and view of the ocean, so it was perfect. The walk to the Adult pool was not far. The property is very large ! Lots going on all the time! The room was clean and the food was very good. The service at the big pool was slow with so many people there. The adult pool was nice and quiet to read or nap and the service was great! In the restaurants they offered blankets if you were cold. The evenings were chilly!

Partner

10/10

Exceptional

02 Feb 2026

Randi Ann

Everything was fantastic. Rooms clean, food tasty, bars attentive, and staff was so nice and on top of anything we needed. Pools were a little cold. Had the swim out room, but pool was too cool to use in mid-January.

Leisure Family

6/10

Pleasant

01 Feb 2026

Helen Terry

Rooms need updating. Lighting was poor I. Rooms.
Service was great.
Buffet good but wild animals in the restaurant!

Friends_and_family Friends

10/10

Exceptional

30 Jan 2026

Lindsey

This resort was breathtaking. It was clean, the food was amazing and the STAFF were so friendly and kind!

Leisure Family

8/10

Excellent

28 Jan 2026

Dawn

The staff was very friendly and accommodating. The room staff was great and very pleasing to come back to your room clean and bed made. The variety of food was great! Unlimited drinks is also great but the alcohol content is not like the US. Prepare to drink all day and not get drunk

Leisure Family

8/10

Excellent

27 Jan 2026

Stivan

Rooms were a bit too outdated for me, and hard to find chairs at the pools. but food and service was amazing. Definitely opt in for the roof top pool

Leisure Family

10/10

Exceptional

27 Jan 2026

Mark

Clean room, helpful staff, beautiful views in the prefered club, rooftop pool was amazing

Leisure Partner

8/10

Excellent

25 Jan 2026

Eric Robert

Room was clean. Pool was clean. The beach was decent to play in and the staff was nice.

Leisure Family

6/10

Pleasant

18 Jan 2026

Daniella

Overall experience was nice. Wait times for the restaurants were sometimes over an hour so arriving well in advance is recommended.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Ingrid

Staff amazing and resort cleanliness

Leisure Partner

10/10

Exceptional

16 Jan 2026

John

Pool was nice just a bit cold

Leisure Partner

10/10

Exceptional

15 Jan 2026

Curtis David

yes

Leisure Family

6/10

Pleasant

14 Jan 2026

Daphnie

95% of the staff is amazing!
Even though we requested rooms on the 2nd and 3rd floors 2 months in advance, the first 2 nights we got rooms on the first floor which we were not happy, the second night we got switched to the 3rd floor and the room was a disaster, light fixtures were falling, drawers didn’t close all the way, every hour or so it sounded like someone was trying to get in the room, then on day 3 we got switched again to another room on the second floor, and this one was finally good!
This is our 5th year returning to this resort, and if it wasn’t for the staff I wouldn’t consider to come back!

Leisure Family

10/10

Exceptional

07 Jan 2026

Quenah

The overall experience was satisfactory. This particular dream resort is ideal for families and individuals seeking a blend of entertainment and relaxation during their vacation. The staff provided exceptional service, and the cuisine was delectable. However, it is worth noting that all restaurants close at 11:00 PM.

Leisure Family

8/10

Excellent

05 Jan 2026

Thomas

we had an ocean view Club room and it was very nice, HUGE shower. But the AC reset to 20C (68F) all the time so we had to turn it on and off to keep from freezing.
Food was good, not spectacular. Buffet good option. Rooftop bar/grill on our building FABULOUS for lunch. Dinner difficult as they don't take reservations and if you don't get your name in by 5:45PM you will have a 2+ hour wait at specialty restaurants. In the lobby was a taco cart making fresh tacos every night and was a go to.
Drinks good, typical fare. but we had a superman and there are great. Both alcoholic and non-alcoholic.
Main pool was very nice and large. We mainly stayed at the adults Club pool which was quieter and much less windy as the ocean wind was howling the whole time we were there. Activities just okay. 4 of the things we wanted to do never materialized and we were left wondering what was going on.
We had to leave a day early due to family emergency and got no one to help with a nights refund. Expedia sent us tot hem and they sent us to Expedia. VERY FRUSTRATING...

Overall a good place to stay.

Leisure Partner

4/10

Poor

04 Jan 2026

rahul

No service for hours and no pool chairs available! Horrible check in and check out experience.

Leisure Family

10/10

Exceptional

04 Jan 2026

Takuma

staffs are all smiling and happy, which make us feel very relaxing and enjoyable.

Leisure Family

10/10

Exceptional

03 Jan 2026

Jill

I love this resort. The staff is wonderful. It’s clean. The food is excellent. The only negative aspect was the cost of renting a cabana around the pool or beach was excessive. Otherwise I would return in the future.

Leisure Self

10/10

Exceptional

31 Dec 2025

Kathleen

Dreams Sapphire Resort is an overall wonderful resort and was a great choice for our family. We have stayed at multiple resorts over 20+ years in Cancun and Riviera Maya. The food and restaurant selection is excellent—highly recommend the rooftop sushi bar for lunch (you can get more than sushi; they have a lot of great food options) —and we loved both the smoothie bar and coffee shop on site. Breakfast at the buffet is very good and offers plenty of high quality options.

We did not travel with small children (we have a 16+ teenager) and we stayed in a Club & Villas oceanfront room, which was a standout experience for us; the access to the rooftop pool and rooftop restaurant is absolutely worth it. The rooftop infinity pool has amazing ocean views, plenty of space, and feels quiet, private, and relaxing—an ideal escape within the resort. The ocean/ beach area was also nice!

Leisure Family

10/10

Exceptional

28 Dec 2025

Kavya

Spotless rooms, wonderful amenities, friendly staff and good quality food. Loved the stay!

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Jason

Was clean good food

Leisure Family

6/10

Pleasant

26 Dec 2025

Pierre

We upgraded room as the one given was damp, old, small and far away from the main pool etc

Leisure Family

10/10

Exceptional

23 Dec 2025

Christopher

Food was great, staff were super-friendly, rooms were spacious and clean.

Leisure Family

10/10

Exceptional

10 Dec 2025

Brady

Great pool

Leisure

10/10

Exceptional

10 Dec 2025

Majid

Lovely hotel with great foods and lovely staff

Leisure Family

8/10

Excellent

03 Dec 2025

Smitha

Pretty good. Preferred customer cost doesn’t justify though.

10/10

Exceptional

03 Dec 2025

Stephanie

The service, staff and entertainment at this resort were absolutely fantastic!

Family

8/10

Excellent

02 Dec 2025

Shibu

The rooms we had felt a bit outdated. The wait for dinner was completely unacceptable; we waited nearly 2 hours one night. Making a reservation isn't an option. The property looked nice. The pool was great, but I don't know what it would have been like during peak days. The spa was excellent.

Leisure Family

8/10

Excellent

30 Nov 2025

Jason

The food was pretty decent for resort food. Outside of that, it would have been five stars. The grounds, the beach, the staff, and the entertainment were all amazing. We went with a large group with all ages, and everyone had a blast.

Leisure Family_with_children

8/10

Excellent

27 Nov 2025

Carin

The staff was so nice. If you go to the beach bar, Jaime and Ricardo are fantastic. Ask for the drink Mexican candy

Leisure Family

6/10

Pleasant

25 Nov 2025

Jennifer

Our room was clean and nice however there should be more “inclusive family” items for those paying for upgraded family villas. The food wasn’t great at any of the restaurants. Staff is friendly and helpful. It’s very difficult to find basketballs/tennis rackets and they are not near the courts. Our butler was great. Overall the trip was okay but we have stayed at other chains, even less expensive chains, and preferred them over this resort. Shop around for excursions as two of the vendors on site tried to sell us an excursion and the online price directly through the excursion website was significantly cheaper. We did the photos through the onsite vendor and they were significantly higher in price than what we have paid at other resorts. We ultimately did not purchase.

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Kerry

Staff and amenities were fantastic.

8/10

Excellent

23 Nov 2025

Jessica

Our room was clean and the staff were all so amazing and friendly! I do think the common areas (namely the common bathrooms) could be cleaned more often and more deeply. Would definitely return.

Leisure Friends

6/10

Pleasant

16 Nov 2025

Kolbie

The bartenders weren’t as enthusiastic as they usually are the other times we’ve stayed, the bathrooms in the buffet were dirty the majority of the time, and the power went out multiple times.

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Dmitriy

Leisure Family

10/10

Exceptional

03 Nov 2025

Sunshine

Amazing time at Sapphire. Friendly staff, fantastic pool and beach. The new indigo preferred was beautiful. This is our 2nd time at Sapphire and we will definitely be back again I’m sure.

Leisure Partner

8/10

Excellent

03 Nov 2025

Gary Albert

Staff was great! Room was clean! Food was good! Pools and Premier Indigo area was awesome!

6/10

Pleasant

01 Nov 2025

Priya

The staff was amazing however, we had issues with the cleanliness of our room

10/10

Exceptional

01 Nov 2025

Allen

Got what I expected.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Abigayle A

My third time here. The staff at the resort is great Reselly at portofino is an awesome server She went above and beyond. Alberto in the buffet restaurant is also awesome saw us waiting and already had coffee and juice in the table waiting for us. Truly missed Jose at the adult pool he has a great personality and always attentive. Plan on going back next year hoping Jose will be back at that pool.

Leisure Family

10/10

Exceptional

30 Oct 2025

Eric Michael

Nice trip and we had a great time. Room, staff and food were all good! I have been to this resort several times and always find it be fantastic.
Alberto - World Cafe, is just a wonderful person. Very nice and always happy.
Resilly -Portofino, best waitress in the resort. Professional, pleasant and made our dining experience perfect (actually ate there 3 times).
We had the Preferred Package and spent our days at the Adult Pool. The Adult Pool was just not the same without Jose! Jose has been at the Adult Pool for the last several years and was moved to another location. A few guests that I recognized from previous years, and new guests that we met, all commented the same - they missed Jose. Please bring Jose back to the Adult Pool!
Thank you for a nice visit.

Leisure Family

10/10

Exceptional

29 Oct 2025

ilir

The room was clean the staff was amazing alway take care of guests great experience for the my stay.

Leisure Family_with_children

4/10

Poor

29 Oct 2025

jane

Stay at Indigo section only to use infinity pool which was super nice. Food is terrible everywhere.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Broderick

I’ll be back I loved every minute of the experience

10/10

Exceptional

27 Oct 2025

Igor

Its a smaller resort, perfect for families with kids. Poolside entertainment and activities were amazing!

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

naquavia

the staff was great i was here for a wedding and everything was great food bedding i love it And cant wAit to come back

Leisure Family_with_children

2/10

Poor

26 Oct 2025

Daomi Bobbi

The resort was decent , for the price I would not recommend. The areas by the rooms are poorly lit and there are so many animals (raccoons and kudamundis) that are hiding in the bushes.There was poop all over the steps leading to the rooms .Also , the fridge in my room was broken . The food was disgusting, I’ve never starved on vacation until this one .The ocean smelled extremely bad , and I couldn’t utilize the beach during my stay. The best part was the pool , but the alcoholic beverages are watered down and it takes MULTIPLE to even feel a buzz . Overall, I would not stay here again .

4/10

Poor

20 Oct 2025

Prince

Big pool, water park is good. Not crowded at all. Pool was clean for the most part. Staff at the swimmup bar was great!

Leisure Family

8/10

Excellent

19 Oct 2025

Leigh

The Staff was absolutely amazing. Their hospitality training was fantastic. They were helpful and genuinely kind.

Leisure Self

6/10

Pleasant

19 Oct 2025

Jenna

I like the amount of dining options. The service was great. My room was a terrible experience. The first thing we noticed was the dirty green lounge chair on the patio. Then our ceiling was leaking. You could see visible bubbling of the paint. The staff painted over the leak. The next day black spot appeared and bubbling returned. Then came the smell of mildew. You couch smelled of mildew. The couch pillows smelled of mildew. The bad linen and our clothes smelled damp and wet. It was very hard to sleep at night because the air conditioning caused throat irritation and mucous build up. By the forth night we were offered another room but it was already our last night. The mosquitos on the resort were terrible. It was hard to enjoy the swim out because they were so abundant. Coming home I have almost 20 itch mosquito bites. I was offered a free upgrade for my future stay but I will never visit this resort again or recommend it so I will not need that. For the price and the room discomfort, it was very expensive and not worth the price.

Leisure Friends

2/10

Poor

19 Oct 2025

Justin

I found this resort to be outdated and poorly maintained. There are raccoons roaming everywhere at all times of the day and bothering guests. The buffet is rather small with limited options. I have a shellfish allergy and one day there was no chicken or beef option available. In addition, they also ask about food allergies but make no accommodations for you. My spa service was rather lack luster. They have no fans or dryers to properly dry your hands or feet. So, my mani and pedi were ruined. I was forced to walk barefoot back to my room. They also have no lighting around the property at night which makes it dangerous—especially since raccoons are running rampant. The golf carts are limited in quantity which leads to you walking everywhere—even with your suitcase. I called room service 3 times for ice and never received it and they don’t have ice machines in the residences. Lastly, this resort is described as all inclusive but when we arrived, we were asked to upgrade to get access to basic things like an adult only pool. When you upgrade, you are not given a wristband to denote that you have upgraded—which ultimately results in paying for something that isn’t needed. This was no paradise for me!

Leisure Friends

10/10

Exceptional

18 Oct 2025

Phillip

The staff for the events at pool was amazing and fun. Mar and her team were the best! They got you involved and made sure you were having fun!

The staff at the property all around was nice, hospitable, and willing to help with anything.

Leisure Family

8/10

Excellent

18 Oct 2025

Jessica

I booked through Expedia as a VIP. I emailed them asking for early check in and a room upgrade twice because they sent me three emails stating they would discount a room upgrade by 25% and early check in at 7 am for $100.

We get to the hotel at 12:15 pm and we got none of that. We went to eat and walked around and then came back. Still no room. I told them I didn't need a room upgrade, we just wanted to get in the room. Their check-in starts at 3 pm and our room was finally ready at 2:45 pm. Not good service. The \"upgrade\" was a view of a building and a few trees. It was the very furthest building from the amenities and I had two children with me so it was super inconvenient.

10/10

Exceptional

16 Oct 2025

Kimberley

Great resort! Great staff! Clean and accommodating. Beautiful views

Leisure Family

6/10

Pleasant

14 Oct 2025

Sara Sandra

We mentioned during the checking that we are VIP. We do not received any VIP access. I have a neuropathy and mention to the person during the checking because own room was very far to walk. He did not care. Very arrogant. The area is far, no elevators, and dark during the night. The place need to improve especially the desk employees

Leisure Partner

4/10

Poor

12 Oct 2025

Christine marie

VIP means nothing here.. you have to be in the preferred group to get in some restaurants, bars and pool. We had the buffet every morning because of this. The waiters could care less if we had something to drink with our meal. The Italian restaurant was nasty, no flavor. Dessert was sour. The best restaurant was french. We were not allowed in the rooftop pool either. They took our dirty towels from our room but didnt replace them with clean ones until we called. Had to call to get the mini bar restocked. Very poor service. We felt like 2nd rate guest because we were only VIP and not preferred. Will never stay here again.

Leisure Friends

4/10

Poor

12 Oct 2025

Rinosh

A lot of mosquitoes and power outages (no WIFI for one whole day)

Leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Jacob

Everything was awesome nothing to complain about

Friends_and_family Friends

10/10

Exceptional

08 Oct 2025

Harpreet

I have celiac and i am vegetarian. There were so many gluten free options to choose from. Gluten free muffing, cookies and cakes in the Revive bar. They are aware about cross contamination. Chef made me gluten free nachos and gluten free pizza. This is the first ever vacation when i didnt lose any weight :) place was beautiful and clean. So peaceful. Not too crowded. highly recommended

Leisure Family

8/10

Excellent

08 Oct 2025

Kenisha

Everything was lovely. I recommend they provide better tasting food at the buffet.

8/10

Excellent

03 Oct 2025

Neil

Our stay was three weeks in an ocean front swim out room and in the indego preferred zone.

Overall, the experience was excellent. The food has improved significantly vs our last stay in 2024.

Most staff were amazing and went out of their way to assist us with our 18 month child.

Our biggest gripe is the number of little avoidable errors. Mini bar filled with wrong product every day and with an 18 month off we certainly did not need the extra beers. No matter how many times we asked we continued to get the wrong items.

The indigo zone is beautiful but is adult only so we were unable to use many of the facilities.

The beach was cleaned by the end of our three weeks but was full of seaweed everyday and the sulfur in the air damaged almost all silver jewelry. Which will lead to a costly polish on our return home.

We were charged for spa services that another room had used but was unable to leave the hotel without paying for them.

It’s hard to really criticize the staff as they work very hard and are always delightful to deal with.

Many restaurants closed without notice leading to long delays for a table if you happened to pick the wrong time. Typically 30-60min which with a baby is not always an easy thing to manage so we ended up using room service a few nights, which was on point and easy to arrange.

This was our wedding and there was a long list of mistakes. Costly mistakes. We had hoped to book for our anniversary but now look elsewhere.

Family_with_children

6/10

Pleasant

02 Oct 2025

Christian

This was a beautiful resort. However, the beach was going to be my favorite part but the seaweed on the beach was AWFUL and the smell was worse. We paid for an upgrade for ocean view but the beach smelled and we couldn't even walk on it. It's not the resorts fault but it was disappointing.

Leisure Family_with_children

8/10

Excellent

28 Sep 2025

Patricia

Beautiful resort but fairly run down these days, staff where amazing and very friendly.

Leisure Family

10/10

Exceptional

18 Sep 2025

Beatriz De Los Angeles

The hotel was a short drive from the airport. I loved the nature paths to the rooms, as well as the big pool with enough space for everyone. The resort never felt crowded. The food options were great. Despite being an all-inclusive, the drinks were actually good. Also very family friendly!

Leisure Family_with_children

10/10

Exceptional

17 Sep 2025

CHRISTOPHER DEAN

Great

8/10

Excellent

15 Sep 2025

Jehu

The property itself is very beautiful, unfortunately the beach was not. Though they were cleaning it up the state that I saw the beach in was unacceptable. Especially since there were other sections on the same beach that were a lot cleaner. Additionally who ever is in charge of the events planning, if they could please put in place something native to Mexico. The views from the Sky Bar/Infinity pool are absolutely breathtaking definitely worth the additional $60.00.

Leisure Self

10/10

Exceptional

12 Sep 2025

Jacob

Awesome trip great place

Leisure Family

2/10

Poor

11 Sep 2025

Deonica

I never heard back from the property

4/10

Poor

09 Sep 2025

Sevinj

beach was not accessible due to excessive seaweed

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

William

Indigo area is the way to go. The staff there are incredible, especially Daniel, Victor and Santos. Staff and food at all the restaurants were great.

Leisure Partner

10/10

Exceptional

06 Sep 2025

Harminder Singh

It’s big resort. With nice big size pool and awesome food.

Leisure Family

10/10

Exceptional

06 Sep 2025

Sophia

N/a

Leisure Family

6/10

Pleasant

06 Sep 2025

ANDRES HERNAN

Run down property seems like an old time share. Furniture is decent in rooms but ac seems to be old and not good enough to keep the rooms cool and with low humidity. The algae problem makes it not worth it to visit during algae season and definitely not worth paying a room upgrade because you are in front of the beach with the stank of rotting algae. Major issues with property are ac in rooms not working properly and no elevators. Service of course is amazing, it is Mexico!!!…the property is just not in line with the quality of people they have

Leisure Family

8/10

Excellent

01 Sep 2025

Tamara

It was good experience

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Andrzej

nice resort with friendly staff and lot off activities , but beach was not usable on this time of the year

Leisure Family

6/10

Pleasant

29 Aug 2025

Irma

The food was very good. The staff at check in were not friendly and told us we would get a tour of the hotel and never got one. The room was hot, no AC was working and the beverage friedge was not working, sliding door was open amd broken lock.

Leisure Family

8/10

Excellent

29 Aug 2025

Nadia

Loved our villa, but besides the resort was only ok. Some staff we re wonderful, others felt like you were bothering them when you asked them for anything. The acrobatic show was great. the pool was on the hotter side due to it being August (understandable but wish they would’ve pumped cold water into it), and the beach was not usable due to the sargassum, but again that is not the resorts fault.

Leisure Family_with_children

4/10

Poor

27 Aug 2025

Cassandre

Nothing good to say.

Leisure Family

2/10

Poor

21 Aug 2025

luz

Dirty beach

It was the only hotel in the area that had the beach dirty. Not only the sargasso but also trash. The hotel next to it kept their beach clean from sargasso

2/10

Poor

21 Aug 2025

carlos

The pool management was a disaster

2/10

Poor

19 Aug 2025

phillip

Food was bad and staff was rud

Family

6/10

Pleasant

18 Aug 2025

Chantel

Great food and service. Hotel a bit dated. Not much to do without paying extra for Indigo or Preferred to access other parts of the hotel and lots of sargassum where you cannot swim or sit on the beach as it has a high sulphur smell.

6/10

Pleasant

11 Aug 2025

James

Lack of good entertainment

Leisure Partner

6/10

Pleasant

10 Aug 2025

Alina Ngoc

This resort has the best service and really good drinks! They make your stay very welcome and friendly and made my room very clean to stay. There are some things to look out for which is the beach was full of this brown stuff (I can’t say if it was seaweed or not) that normally in the hotel zone they would bulldoze out but here they didn’t and so a strong fragrant smell of that sargassum made it difficult to stay. We also couldn’t go into the beach water because of it. Another is the food. This is for the dinner restaurants. You have to wait so long for the food to come out just for the food to not be good and I basically had to pick at it. I came in hungry but barely ate and left full. Besides those two things the resort was great but unfortunately those were two major things that the resort should focus on.

Leisure Family