Hotel Marina El Cid Spa&Beach Resort All Inclusive

Mexico , Riviera Maya / Playa del Carmen
PUERTO MORELOS, Boulevard El Cid Unidad 15
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Michael

Second stay at this property! Incredible and attentive staff, they really go the extra mile at this resort. Cant wait to book again!

Family_with_children

10/10

Exceptional

08 Mar 2026

Kathleen

We loved our stay at this resort. Staff are always maintaining the property. Food was great. We loved that you could go to the Ventus and Ventus Ha also.

Partner

8/10

Excellent

07 Mar 2026

Stefanie

Super clean! Staff was amazing. Food was unreal!!

10/10

Exceptional

07 Mar 2026

Jean

Everything wonderful

10/10

Exceptional

07 Mar 2026

Grace

Everything was very clean we upgraded our room to an ocean front room and it was the best decision we made. It was so close to everything. The staff were super friendly and accommodating. We will definitely be coming back.

Friends

10/10

Exceptional

07 Mar 2026

Alana

Clean room, Beach and Clean resort. Lots of fun showes and activities in the pool.
Family friendly and friendly all the way around .
Will come back every time

Family_with_children

8/10

Excellent

06 Mar 2026

Elizabeth

Could improve on entertainment

Friends

8/10

Excellent

06 Mar 2026

Roma

The room was always well clean every day, staff was really friendly. We had a great time.

Family_with_children

6/10

Pleasant

05 Mar 2026

semra

Room was not clean we had to remind them every day to clean room and bring towels.There was not enough choise for food.While we were sleeping early morning we heard noise

Family_with_children

4/10

Poor

05 Mar 2026

semra ibrahimi

We didint like the room at all.They didn’t clean every day.They didint change towels we had to remind every day to clean room and bring towels.There was noise early morning every day.There is no enough choise of food available

Family_with_children

10/10

Exceptional

01 Mar 2026

Russ

We have stayed at many “all inclusive” resorts in the Mexican QRoo area and the Caribbean Islands. The El Sid resort has consistently exceeded our expectations; we have been there 6 times. The cleanliness, the food, the service and the people all have been 5 star. The only negative we have ever experienced was attending their time share pitch. They offer expensive promotions for a ninety minute presentation. While the promotional program may seem like a viable trade for 90 minutes of time, it’s not! The meeting is VERY high pressure and last and minimum of 5 frustrating hours. Unless you really want to invest in a vacation plan, it is not worth it…no matter what the offer. IMO

Partner

10/10

Exceptional

28 Feb 2026

Carol J

The staff was amazing.The rooms were beautiful.The properties were absolutely gorgeous and very, very cleannn

Friends

8/10

Excellent

28 Feb 2026

Casey

Service and amenities

Partner

10/10

Exceptional

28 Feb 2026

Laura Juana

The whole facility was clean. They have a good food selection and the staff is courteous

10/10

Exceptional

26 Feb 2026

Cornelius

Clean rooms, friendly staff, great food,

Family_with_children

10/10

Exceptional

26 Feb 2026

Robert

We were pleasantly surprised at how fantastic the Marina El Cid was. Our room had a king bed and a great walk-in shower. The balcony was nice overlooking the middle of the resort with pool and ocean in the background. The service and food and drink was just fantastic. We saw a lot of reviews about food quality at OTHER resorts, and it was a deterrent. We were able to make 1 dinner reservation prior to arrival and then made more when we arrived. I would encourage you to do it right after check in because places fill up fast. Being able to use the amenities at all 3 places was another nice perk. There were nightly shows after dinner which was fun. We also tried the paddleboards, kyacks and the bike tour into Puerto Morelos. We would definitely go back. The only negative I can think of is the \"Expedia daily resort credits\". They ask you to listen to their Vacation Club presentation in order to use them, I think. They had no more time slots available during our stay so did not go. No one ever mentioned the credits too us or explained how we could use them.

Partner

10/10

Exceptional

25 Feb 2026

Trisha

Our stay was fantastic, the room was just okay. I don't like a ground floor and that's all that was available is what I was told. Food,drinks and service were amazing. Front desk people weren't super welcoming or that helpful.

Family_with_children

10/10

Exceptional

24 Feb 2026

Susan Elaine

Everything about this resort was incredible. The staff was wonderful, food incredible. The only thing that could have been better was if the adult pool was warmer! Lol!

10/10

Exceptional

22 Feb 2026

Chris

The staff are all awesome and very helpful. The resort was very clean.

10/10

Exceptional

20 Feb 2026

Sarah

Everything was great! The staff works very hard to make sure we get a good experience, from the crews that clean the beach to the people that are cleaning the floors outside our room everyday. This was our second time at the resort and would go back again.

Family_with_children

10/10

Exceptional

19 Feb 2026

Catherine Eileen

We absolutely loved this resort! This was our second visit, and it continues to impress us with all the amazing amenities. One of our favourite things is having access to four different resorts, all within walking distance, each offering something unique. We tend to prefer Ventus or the Marina because they’re oceanfront, but the other two properties are newer and just as beautiful.
Our kids had a blast at the Marina pool, especially jumping off the big rock in the center. Even when the main pool area is lively, the kids mostly stay on the rock, so it still feels relaxing for the adults. The foam party is another highlight—so much fun and always a hit with the kids.
The beach isn’t the best, but the resort staff does an excellent job clearing the seaweed every morning. For meals, Delores is our top choice for lunch. The variety and quality are incredible—unlike anything we’ve experienced at other all-inclusives. It’s perfect for our family since we don’t always crave the same types of food; there’s truly something for everyone.
Overall, another wonderful vacation, and we can’t wait to return!

Family_with_children

10/10

Exceptional

16 Feb 2026

Allison

Staff were friendly and helpful, having access to the three different resorts was great, food was fantastic, and weather perfect.

Leisure Family

10/10

Exceptional

15 Feb 2026

John

Staff were friendly rooms cleaned daily great hotel

Leisure Family

10/10

Exceptional

09 Feb 2026

Rosa

Rooms were spotless! Heated pool a plus and amazing customer service !

Leisure Family_with_children

8/10

Excellent

09 Feb 2026

Petro

everything was good except unexpected fee of $21 per day. Nobody has informed us that these fee has to be paid upon arrival.

Leisure Family

6/10

Pleasant

08 Feb 2026

Elizabeth

The premium package was good. Spa and excursions seemed to have a lot of miss information. One price to get you in and another at the time of the service.

Leisure Family_with_children

4/10

Poor

08 Feb 2026

catherine elizabeth

Spent 10 days with 21 of my immediate and extended family, ages 4 to 77. Resort is very beautiful and rooms are comfortable. Staff are clearly not treated well as they are often frustrated with simple requests, argue with you, and seem burntout. This was felt by all adults with me. Many instances of hidden costs and events where you are told one thing and it turns out the be a lie. Exhausted from being on gaurd. One member had an altercation with a racoon, slicing her foot and unable to reach any staff from food outisde of anothers room. Always have to ask for water so often running out. No kettles available. Not allowed to eat by the pool or beach. Must be dry and dressed for any access to food. Room service available and limited quality and options. Beach is cleared reguarlily from seaweed and nice to enjoy. Pool is very cold for the mildly warm weather, so not used. One small warm pool heavily occupied. Suggest you ask multiple people about things to do around the resort as you will get multiple different answers but might be able to decipher the truth if you ask multiple sources. Extremely difficult to get into resteruants at decent times though they stay fairly empty- appears very inefficient and understaffed, high pressure the get out quickly, often missing drinks or food. Servers often come once for drinks and once for all food order.
Defnitely do not recommend this chain of resorts with how they treat there staff.

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

Ebehiremen Stella

Kind staff and great rooms/restaurants. Happy there was so much nature in and around the resort, but not too much wildlife on the actual living areas.

Leisure Self

10/10

Exceptional

07 Feb 2026

David

Always clean and staff is friendly

Leisure Family

6/10

Pleasant

04 Feb 2026

Genese

Room was in good condition. The fridge in the room didnt work. Upgraded room at check in and staff did not make sure we had the microwave until multiple calls were made to the front desk. Not all front desk staff were nice or accommodating, and were told at check in we would have a jacuzzi but that didn't happen. Food options could improve greatly for breakfast and dinner. Room service menu should be expanded and definitely cooked better. Pools are beautiful, beach area is so-so, love the slide. All other staff were nice and accommodating. Definitely the perfect resort for famillies with small children, younger teens, older people. It's the perfect place to relax.

Leisure Family

10/10

Exceptional

02 Feb 2026

Omi

Friendly staff and very good food. Lots of options connected to three different resorts under one company.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Jennifer

This Resort is excellent! This resort was exceptional from start to finish. The property is stunning, impeccably maintained, and designed to make you feel relaxed the moment you arrive. The rooms were spacious, spotless, and thoughtfully appointed with every comfort you could want. They really need to figure out the dinner reservations!! My 1 complaint! Standing in line the next day we got there for 45 minutes is unnecessary. They could make restaurant reservations, much easier!

Leisure Family

8/10

Excellent

30 Jan 2026

Diane

Staff was nice, one warm pool and the others were cold, food was okay, rooms were pretty good, the beach was okay (some weeds but they do there best to clean it).

The one thing i would say though is that on my last morning, right after my checkout, i needed the wifi for my travel documents and the wifi didnt work on my phone anymore. When I asked the front desk for a new code to use just for a few minutes they said no because otherwise they would have to give free wifi to all the guests?!? like what do you mean... i just stayed here for 2 weeks... i'm not asking for anything free... that was ridiculous to me... I had to open my data and pay 15$ with my phone provider for a few minutes of data... not a good way to end a trips

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Brendan

Great staff. Great service. Amazing beautiful resort. Well taken care of

Leisure Family_with_children

8/10

Excellent

28 Jan 2026

Melissa

Rooms were a little tired, 7th time to this resort and we love how close everything is but felt it needs some freshening up!

Leisure Family

6/10

Pleasant

25 Jan 2026

Sandra

Restaurant reservations, playground needed, large heated pool, better buffet selections.

Leisure Family_with_children

10/10

Exceptional

24 Jan 2026

Julie

Second time stay at this resort. This time we were at Ventura Ha. We love everything about this resort. The food is great! 7/8 different restaurant. Just get reservations before you come. Service and staff are amazing! Especially Noe in the marina lobby bar.

Leisure Family

8/10

Excellent

23 Jan 2026

Betilde V

clean room, beautiful beach, nice pools, the coffee shop was great

Leisure Family

10/10

Exceptional

23 Jan 2026

Alison Mary

Beautiful resort!! So many amenities! 100% recommend!!

Leisure Family

4/10

Poor

23 Jan 2026

Mahdiyeh

The front desk staff were unaccommodating and seemed uninterested in providing assistance or showing any understanding.
The food was mediocre at best, with little variety or flavor. The beach was completely overrun with seaweed, making it unpleasant to enjoy, and it seemed no one was bothered to clean it up. Entertainment options were sparse and unremarkable, with limited shows that failed to engage. The beach service was slow, and the staff weren’t particularly friendly when taking orders. We also experienced long wait times for basic things like coffee. Overall, it was a letdown, and I wouldn’t return or recommend it to others.

more details of the check-in experice; We paid extra for additional guests, but instead of receiving a larger room, we were given the same one we had booked for just three people. I understand that they were sold out that night, but once a room became available, they could have at least moved us or made an effort to accommodate us better. What was even more frustrating was the complete lack of respect or understanding from the staff; they simply told us they were sold out and couldn’t help, without offering an apology or any solution. The customer service was disappointing, to say the least.

Leisure Family

10/10

Exceptional

23 Jan 2026

Amanda Margaret Rose

Yes

Leisure Family_with_children

8/10

Excellent

19 Jan 2026

Betilde Rosa

Everything was very nice, clean, good food, very polite staff. However, wifi is limited to only two devices, reservations at restaurants are very difficult to get which defeats the purpose of a la carte if not able to go, and beach is ok, but not very pretty in comparison to other beaches in cancun.

8/10

Excellent

18 Jan 2026

Rene

Staff was great. But wished more events or excursions would have been included

8/10

Excellent

16 Jan 2026

Michael

Nice property grounds. Beautiful and tropical. Room was a good size and clean. Food was ok, typical all-inclusive fare. Great pizza in the Italian restaurant.

Business

2/10

Poor

10 Jan 2026

Juan

They will only give me 2 WiFi codes we had 4 reservations

Leisure

8/10

Excellent

10 Jan 2026

William

Hotel was great and very beautiful. We stayed on the el Sid side and it was by far the most fun out of the 3 buildings.

Leisure Family

8/10

Excellent

08 Jan 2026

Mykhaylo

Overall, the resort is acceptable, and the rooms are decent. However, booking the restaurants is unnecessarily difficult. The food quality is good, but there is only one main buffet, which often has long entry lines.

At night, everything shuts down by 1 a.m. There are no bars or snack options afterward, and alcohol service stops completely. The evening entertainment and shows feel very low-budget and lack quality.

The biggest downside is the beach. It is essentially non-existent, and the water is murky. If ocean swimming and beach time matter to you, this is not the right destination.

Leisure Family

10/10

Exceptional

08 Jan 2026

Timothy

Poolside loungers at the Marina were very uncomfortable versus the other two resorts. Balcony view was very nice. A little problem at night with raccoons at the Marina. Very nice staff.

10/10

Exceptional

08 Jan 2026

Franz

The pool has comfortable seating. Lots of good chairs. Staff are really great, very helpful. And clean and good service. The whole place is very clean altogether.

Family_with_children

6/10

Pleasant

05 Jan 2026

Cristy

Overall a decent resort.

Likes: no high pressure time share tactics
great staff
plenty of pool options
close to the marina
views
food variety

Dislikes:
* paper thin walls, we could clearly hear the neighbors conversing, the \"club\" kept us up all night due to noise.
* restaurants - while there is a decent variety, reservations can only be made once you have checked in and they are difficult to get. Additionally, one night we had reservations at the hibachi restaurant and were never informed that the restaurant was unexpectedly closed. We only found out when we arrived for our reservation. We were a group of 10 and it was a difficult scramble to find a place that could accommodate our group.
*not walkable - while it is close enough to the little town to walk, there is no safe walking path
*no designated golf cart/pedestrian lanes. All paths were shared

Leisure Family

2/10

Poor

05 Jan 2026

Julia

The pool was super cold we were not able to go in it our entire trip. The beach was small and boring. Several shows were canceled while we were here without notification. Smallest buffet we have ever seen in Mexico and for the most part the food did not change from day to day and the one cooking station they had was so slow that we would be standing in line to order for over 20 minutes. But the best was when we arrived at night after traveling all day we were not allowed to checkin until we agreed to a timeshare presentation where they promised us a bunch of excursion vouchers. So the very next morning instead of enjoying the resort with our kids we had to leave our kids not for the promised 90min but rather a 3hr presentation & when we told our sales guy we were not interested he called his manager in to try to convince us & when we still said no the manager got mad at us and threw his hands in the air with frustration and told us to go get our vouchers but not before a 3rd guy came in and still tried to sell us. Then at the end he asks us what we like so far about the resort and I had to tell him I have no clue we have not been allowed to enjoy it yet. Then we get our vouchers and I go to try and book an excursion just to find out they only gave us a voucher to the absolute worst version of their excursion that was extremely unappealing so at the end we had to pay nearly triple the cost of what we were promised just to go on a good excursion.

Leisure Family

8/10

Excellent

03 Jan 2026

Nick

Overall a great value for money. Noticeable drop in service from a year prior. From servers, to hotel clerks, to housekeeping, the resort felt burnt out.

I started to feel more like a burden than a guest.

Leisure Family

10/10

Exceptional

30 Dec 2025

mohamad

We had a wonderful stay at Hotel Marina El Cid. The rooms were very clean and well maintained, even though they are on the older side. What truly made the experience outstanding was the staff — from housekeeping to the wait staff to the front desk, everyone went out of their way to make us feel welcome and special.

The food was excellent with a great variety of restaurants and buffets to choose from, and even the room service exceeded our expectations. Overall, it was a fantastic experience and we would highly recommend Hotel Marina El Cid to anyone looking for great service, comfort, and quality food.

Leisure Family

4/10

Poor

29 Dec 2025

Mark

Poor security. Forget an item (like a hat restaurant at closing time) and staff will keep it instead of turning it into lost and found. Caught a service person using a pass key with the do not disturb sign on the door and their rules forbid their entry.
Bar and restaurant soda dispensers not carbonated at several locations on several days.
Food was hit and miss.
Staff works hard and pools are clean.
I won't be going back.

Leisure Partner

6/10

Pleasant

27 Dec 2025

Dan

Food, having food sensitivities it would have been nice is there was an area of buffett food that was gluten free, free of heavy spices and sauces.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Jenna Brooke

Kobo restaurant made the best food I’ve ever had in my life I’m still in shock

Leisure Partner

10/10

Exceptional

24 Dec 2025

robert

Great place for the kids. Definitely going back.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Clayton

Had a wonderful time at the resort. Check in at the platinum lounge was a breeze, Noah and Luis our butlers made us feel right at home. Highly recommend booking platinum, as all your restaurant reservations will be booked for you. Rooms are clean and well stocked, staff are very friendly. Food at all restaurants is good. Pools are plentiful and if one is too crowded it’s easy to find a quiet pool, and there’s at least one bar at every one. Only problem is the beach, it’s nice enough for lounging but the ocean isn’t really swimmable, it’s very rocky. All in all a great stay and we would definitely come again.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Laura

Everything was always so clean. The customer service was great and had delicious food and drinks. I really loved my stay there. The whole resort looked like paradise.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Cindy

Such amazing experience can’t wait to go next year

10/10

Exceptional

18 Dec 2025

PETRA

We upgraded and never regretted it! Great room, food awesome, exceptional staff....well come back!

Leisure Family

10/10

Exceptional

17 Dec 2025

Patricia

Very nice resort I would definitely go back.very nice and very friendly.we went with family of 10 of us .

Leisure Family_with_children

10/10

Exceptional

16 Dec 2025

Ferida

Lots of activities for adult, teens, and kids. We all enjoyed the pool and food.
Staffs are all nice and friendly.
We definitely coming back.

Leisure Family_with_children

10/10

Exceptional

16 Dec 2025

Robert

This was our second vacation there in 2025, and once again, it did not disappoint. We traveled with our two teenage boys, who absolutely love the Marina pool—especially the rock feature and water slide. They also enjoyed pool volleyball and spending time with friends at the pool bar.

The resort and rooms are consistently clean, the staff is friendly and welcoming, and—most importantly—the food is excellent for a family-friendly all-inclusive resort. The only drawback is the beach, which is only minimally swimmable.

Overall, we had another great stay and will likely return next year.

Leisure Family

8/10

Excellent

14 Dec 2025

Shakiyah

This is a very nice property and I love that you have access to all (3) properties. The staff was really friendly but be warned when you 1st get there they will try to sell you a timeshare. The rooftop pools are nice and not overly crowded.

Leisure Family

10/10

Exceptional

12 Dec 2025

Stacey

Every little detail was incredible. Beautiful staff, stunning location, and impeccable service. I highly recommend this resort for anyone traveling to this area.

Leisure Friends

6/10

Pleasant

11 Dec 2025

Veronica

We have stayed there for the past 13 years and a lot has changed. Too many strict rules not as before. It unfortunate.

8/10

Excellent

11 Dec 2025

Pierre Roger

hotel itself was good staff great food good very walkable beach ocean water terrible brown color the whole time we are water poeple not pool and not return because of that

Leisure Partner

10/10

Exceptional

10 Dec 2025

Sandra

The food was delicious, but could work on the cocktails. Other than that I would stay here again for sure!

Leisure Family

10/10

Exceptional

08 Dec 2025

Jessie

Wonderful trip with my family of 4. Kids (11, 7) loved the pools and the slide. Very satisfied with the selections in the buffets and restaurants. Friendly and hardworking staff.

8/10

Excellent

05 Dec 2025

Fernando De Jesus

WE only were not satisfied with two thing, first,that the wi fi is not free for every guess and this is first time this happens to us at any hotel. this was awful.
The second one, that the entertainment, is basically done with the North americans tourist in mind, disregarding tourist like us, Latino, that expect more latino music, and mexican melodies. for us in this aspect was like being in an US/canadian hotel.

Leisure Family

10/10

Exceptional

05 Dec 2025

Marcia

Everything was excellent. Friendly staff

Leisure Friends

10/10

Exceptional

02 Dec 2025

Nicholas

It’s been our fourth year in a row here and we love it for the price! The kids club staff are amazing, the food is solid and the resort grounds are so well kept and beautiful…there might be better resorts out there but it’ll cost you much more and El CID has everything you need to have a great vacation.

Leisure Family_with_children

4/10

Poor

01 Dec 2025

Randy

Resort was ok. But how the front desk staff handled any issues was completely unacceptable. I watched them just smirk and smile at frustrated guests. Sure changed my
Confidence at attending this resort..

Leisure Friends

6/10

Pleasant

01 Dec 2025

KEVIN ROBERT

Activities: There are numerous activities available for children, with events frequently held at the pool and beach area.
Restaurants: The buffet restaurants offered a satisfactory selection, consistently providing fries, hamburgers, pizza, steak, veg & salads. For the reservation-required restaurants, it is essential to book as soon as you arrive. We dined at the Seafood, Italian, Japanese, and Mediterranean restaurants. All good.
Room Service: The rooms were cleaned daily, and drinks were restocked regularly. Sleeping: If you prefer firm pillows, this resort provides them. I suggest bringing your own pillow if you are prone to neck pain. Every night, room service dishes were left in the hallway, attracting raccoons and coatis that rummaged through the discarded plates. The noise of dishes being smashed echoed throughout the night. The resort should consider implementing a more effective system for handling dirty dishes, such as providing a ledge or table for guests to leave their items.
WIFI: The resort limits guests to a maximum of 2-wifi codes, which is inadequate for families with multiple devices that require internet access. The cell phone data signal is poor, often only providing 3G service, and occasionally LTE in the lobby. Additional codes are available for a fee of 308 pesos per day / 1233 pesos per week.
Check-In: Expect to pay an additional surcharge of $143 USD for the week. Not expectable considering the amount you already pay.
Overall: We would go back!

Leisure Family

10/10

Exceptional

01 Dec 2025

Natalie

Beautiful hotel, very good value for money

Leisure Family_with_children

4/10

Poor

29 Nov 2025

Joey Ferreira

While we enjoyed the renovated rooms, outstanding housekeeping, and exceptional specialty restaurants, significant issues overshadowed our stay. A surprise $250 \"tax\" upon arrival was an unwelcome shock. The buffet was lacking and wait times for freshly cooked were long. Most alarming was the gym staff's unacceptable service and any attempt to address my concern. I cannot recommend this is resort due to its profound failure in customer care.

Leisure Family_with_children

6/10

Pleasant

29 Nov 2025

Sridhar

Rooms are not clean, buffet restaurants are not maintained clean. Service staff are not friendly

Leisure Family

10/10

Exceptional

29 Nov 2025

Eric

Clean place, many food options, many pools and beaches.

Leisure Family

10/10

Exceptional

28 Nov 2025

Jessica

We love it…. It’s our location every winter break to get some sun and warm
Weather

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Noemi

Great staff clean rooms good stay

Leisure Family

4/10

Poor

27 Nov 2025

Alan G Hernandez

Not the room i reserve, one room way smaller than the other. Left one night early because my family was not comfortable.

Leisure Family

8/10

Excellent

26 Nov 2025

Tyler

My room was incredible, the food here is top of the line, and the amenities are always great for relaxation! The only issue I had is that one night I had my door battery die and I couldn't get into my room. This wouldn't have been that big of an issue but the staff took about 30 minutes before they came to work on my door, and unfortunately the mosquitoes were really bad this time around the year. That was the only unfortunate thing that happened during my time while staying.

Leisure Family

10/10

Exceptional

26 Nov 2025

Mary

Very clean property. Good food. Smaller, but clean beach

Leisure Friends

10/10

Exceptional

24 Nov 2025

ALA W

The room was very clean, spacious with good amenities. Loved how they stocked the fridge with drinks daily adding super convenience. Essentially this is 3 resorts in one with many food options and activities.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Martin

First time staying at the resort. About 3rd visit to Quintana Roo. This place was hands down one of the most cleanest spot we've stayed in. Having a butler throughout the day helped out a lot as well. They were super friendly and awesome.

The only cons I have is that the servers and bartenders, looked like they were just there to work and that's it. Which is ok, I'm just used to other areas that they are super friendly, chatty, and tell you were the best spots in town are when leaving the resort. Either way, great spot and will be coming back for sure

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Adrian

Everything was clean 98% of the staff was very friendly and helpful.

Leisure Family_with_children

6/10

Pleasant

21 Nov 2025

Mahnoush

I paid thousands of dollars for an all inclusive hotel, but the staff wouldnt provide alcohol or decent food unless you tip them. I saw some strange behaviour from the cooks and bartenders. So dissapointed.

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

jinnatun

Everything was top notch perfect except a lot of mosquito bites😭

Leisure Family

10/10

Exceptional

19 Nov 2025

Ayisha

Very clean..staff cleans rooms about 2 times a day

10/10

Exceptional

18 Nov 2025

Nathan

We just did a week with our kids (5 and 8 ). They went to the kids club 4 times. In comparison to Royal Caribbean, our kids liked El Cid better - from what I could see the workers really try hard to give them a good experience.

As we lounged at the Ventus pool, we had workers come by to play games with our kids (connect four and such).

The Marina pool had a fun vibe for our 8yo and he jumped off the rock 52 times one day. The swim up bar treated kids well and didn’t ignore them for adults or anything.

Thursday nights they do a fiesta party outside with Mexican food and music. It was a highlight for both our boys.

The beach is lackluster, but that didn’t really stop our family. We had fun playing on the sand and boogie boarding in the water. Night walks on the beach were a fun pre-bedtime activity.

There are also a lot of iguanas and geckos for the kids to spot if they aren’t feeling like swimming etc. it was fun for them to spot the wildlife.

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Marcele Michael

Just spent 5 nights at Marina El Cid resort and spa. Our stay was great. The staff was wonderful, the resort was clean (and always being cleaned!) the food was excellent and there were several restaurants to choose from. The only negative was the mosquitoes so take bug spray. Would definitely go back.

Leisure Friends

10/10

Exceptional

18 Nov 2025

Alyssa Kaylynn

Absolutely everything! Every service we did the the hospitality the cleanliness and friendliness. We’re also exceptional. Mexico is an amazing place.

Leisure Family

10/10

Exceptional

17 Nov 2025

Gregory Daniel

Everything was fantastic, from the helpful, friendly staff, excellent restaurants and other amenities.