Name: Hotel Marina El Cid Spa&Beach Resort All Inclusive
Address: Boulevard El Cid Unidad 15, Puerto Morelos, 77580, MX

Hotel Marina El Cid Spa&Beach Resort All Inclusive

Riviera Maya / Playa del Carmen · Mexico

Boulevard El Cid Unidad 15View location

100 reviews shown

10/10

Exceptional

06 Aug 2026

Alanna

Our trip was great! The rooms were clean & well kept. Staff greeted you no matter where you were on the property. The pools were clean & clear. The main pool at the Marina was the one that had kid friendly area & swim up bar.
Suggestion to find an area & get a waiter/waitress to come to you in the pool-- the lines are long at the swim up bar.
Being dry or not in swim suits was hard when spending the day at the pool to be able to go eat at any of the restaurants. Having some choices to sit poolside & order food would be great...

6/10

Pleasant

06 Aug 2026

Lina

Things were hard to find, never gave us any proper information on when food times were and the map wasn’t easy to read. Kinda disappointed as I don’t think I was able to take advantage of everything going on

10/10

Exceptional

04 Aug 2026

Micaela

The hotel was beautiful and clean. The beach had a lot of seaweed and was not available to use, but of course not hotels fault. The food was more fancy than we’d care for but it was great. Great value for the money. I recommend everyone should tip the employees because they go beyond and above to please the guests. Cancun is beautiful.

10/10

Exceptional

04 Aug 2026

Nora

Todo muy bien, el buffet delicioso y muy buen trato

8/10

Excellent

04 Aug 2026

Justin

I will start this by saying I have been to this resort 6 times now. 3 without children and 3 with children. The first trip only Hotel Marina El Cid existed, the next trip Ventus was added, and the third trip Ventus Ha was added. For the price point this resort has always been fabulous. The grounds are beautiful (minus the beach), the staff is top notch, and the food is good. The entertainment is also decent, but the indoor and outdoor spaces where the shows are performed are too small to accommodate the amount of people that are at the resorts. It was fine before the two connected resorts were added on, but there are too many people now for those spaces. They are also expanding again so I imagine this will become a bigger problem. As far as family amenities go, the main pool has a cliff jump and slide, but you won't get a full blown water park like some resorts have. They also have a kids club that is free that runs from 9am-9pm daily.

The main reasons I am giving 4 stars instead of 5 is lack of large entertainment space, terrible beach, and long lines for breakfast/dinner when the resort is at capacity. This was the first year we had lines everywhere because all 3 resorts had a lot of people staying. We had family go a month before and they had no issues, so it likely depends on timing. The lines only applied to buffet breakfast and dinner. A la carte restaurants and the lunch buffets never had any issues.

Overall I would recommend this resort, it is a great value.

10/10

Exceptional

03 Aug 2026

Jose S

Very nice

10/10

Exceptional

03 Aug 2026

Manmeet

Everything , fully satisfied

10/10

Exceptional

03 Aug 2026

Allen

Excellent food, great service, nightly entertainment was fun. Would definitely go back. Not sure if it was the time of year or not but the beach was not very accessible due to see weed. Ocean water was not very clear. However, we went on a scuba dive and the reef was just a few minutes away by boat with crystal clear waters and plenty marine life to view. It was also very reasonably priced. Overall a fantastic stay!

6/10

Pleasant

01 Aug 2026

Matthew

Overall, the resort was nice. The pools were clean, our room was very nice, and the staff was friendly and helpful throughout our stay.

When we arrived, our room had been overbooked, so we were moved to one of their other three resorts. Fortunately, it was a newer property, so that ended up working out well.

The biggest disappointment was the beach. The sargassum seaweed smelled terrible and made the water unpleasant, so we weren’t able to enjoy swimming in the ocean. The room also smelled horrible due to the seaweed.

Another downside was the dining reservations. We were only able to get reservations for two of the seven nights we stayed because everything else was fully booked. As a result, we ate at the buffet most nights. The buffet food was decent—about what you’d expect from an all-inclusive resort buffet—but having more restaurant availability would have made the experience much better.

Overall, we had a good vacation, but with so many great resort options in Mexico, I probably wouldn’t choose to stay here again.

8/10

Excellent

01 Aug 2026

Antoun

Very large resort with many dining options, a la carte is excellent. Seaweed smell during summer month is not pleasant and spreads all over the resort. El Cid vacation club staff are very aggressive and pushy, try to avoid them. Do not give them your personal info or sign anything. Resort can use more entertainment for teens at night. Would not come back.

2/10

Poor

31 Jul 2026

Tomas

La propiedad no es la de las fotos. Está atrás en un pantano, las playas abandonadas, sin restaurantes ni servicios.
Para algo abierto había que caminar 500 metros

10/10

Exceptional

31 Jul 2026

Alejandro

I really liked the facilities especially the restaurants. Incredible food. The service was great! Especially with Hugo and Alberto.

8/10

Excellent

31 Jul 2026

Von

We were there for 7 days. The checked in process was ok and we got there around 3:15 pm and had to wait at least an hour before our room was ready. We got the bands, so we were still able to eat and roamed around while waiting for the room. Foods were okayed. Some of the staffs are really nice and helpful and some are maybe tired and not as nice. The properties are nice over all because of the tropical trees and location. We might consider going back, but not a must going back.

10/10

Exceptional

31 Jul 2026

Amalia

This property was recommended by a family member. We loved it. The area was clean, maintained, accessible and the service staff was great.

10/10

Exceptional

30 Jul 2026

Terry

This resort was amazing, will definitely visit again!

10/10

Exceptional

30 Jul 2026

Yonas

The resort was excellent. There were several Pooles to enjoy. I was disappointed that I couldn't swim on the beach. The beach was smelly. I was told that you have to come from December to February to swim on the beach.

10/10

Exceptional

30 Jul 2026

Nayeli

Everything was amazing! This is our 3rd time staying here the past couple of years! Food is amazing & our room was always intact! Cleaned every day! Everyone is so friendly and helpful!

8/10

Excellent

29 Jul 2026

Hassan

It was all very well organized. Staff was friendly and helpful and didn’t run the other way when approached even though they didn’t speak English.
Room had a little flooding/moisture issue which was resolved promptly. Cleaning service cleaned the room daily!

10/10

Exceptional

28 Jul 2026

Dwayne Tyrelle

Let the customers know the beach is not usable

4/10

Poor

28 Jul 2026

Asim

This is a review about Expedia as well as this property. They both boast in their descriptions about the number of restaurants they have but they conveniently don't mention that you need dinner reservation to eat at 5 out of the 6 restaurants they have. And guess what, when you arrive at the property and attempt to make reservations, they barely have any availability. The ones that are open have terrible low quality food and poor options. I will not be visiting this resort again and I will certainly not be using Expedia to book going forward.

6/10

Pleasant

27 Jul 2026

Tyler Quinn

Check-in process is a nightmare. They double charged for taxes and fees after taking over an hour to have more than one receptionist assist guests. The service is very slow, with room service taking 45-60 minutes with two no shows on room service orders. The two bedroom suite is very nice and spacious. The food was very good at all of the restaurants with plenty of options. The common complaint from people we talked too was how bad the beach was. The water was full of seaweed and had a red/brown tint to it and had a foul smell. Our room was right next to the water and we only seen two people get in the ocean the entire week we were there. The pools were a lot of fun with different activities each day. The evening entertainment was good but the convention center stage where most of the artist performed was setup like a temporary stage with minimal to no props; however the performers were very good. Overall we had a fun family vacation with me, my wife, 3 year old daughter and 6 year old son; however will not likely be back to Marina El Cid.

8/10

Excellent

27 Jul 2026

Solimar

El servicio de room service puede mejorar la opciones para comer y se tardaba mucho y en ocasiones la comida llegaba fria. El servicio de maletas de recogido, fue desatento al final de la estadia. Los buffet tienen opciones, pero en comparación con otros all inclusive, no son las mejores. El personal es muy amable y los hoteles ventus y ventus ha, estan muy lindos. Para disfrutar el hotel y salir a hacer actividades como: Xcaret y Chichen itza, necesitas al menos 7 dias.

10/10

Exceptional

26 Jul 2026

Sarah

We spent 10 days at El Cid and will *definitely* return.
Staff--Every single employee went above and beyond to be amazing. Servers, concierge and desk staff, housekeeping, it didn't matter--we didn't encounter a single employee who wasn't helpful.
Activities--I was worried that 10 days would be too long, since we only planned four days or off-resort excursions, but at no point were we ever bored. My kids (9 and 11) loved the variety of nightly shows and pool activities.
Amenities--The pools were lovely and well-maintained. The El Cid pool was perfect and high-energy for families and the Ventus pool is more peaceful. One of our favorite spots to visit was a small fenced-in lagoon where we could see a small crocodile named Bradum, his turtle friends, and colorful iguanas and monitor lizards.
Food--We were able to get dinner reservations at four of the restaurants and for the rest of our meals, we ate the the food court and buffet restaurants. We liked the options, variety, and quality; by the end of the trip, I’d rarely eaten the same thing twice.
Heads up:
If you’re looking for a proper beach vacation, be aware: the beaches are unusable due to Sargassum. This has *nothing* to do with the resort. We got to enjoy the gorgeous water farther out by snorkeling in the reef and visiting Xel Ha, a natural eco-waterpark.
We didn't do the Platinum Club pitch and I don't regret it at all. I talked to people who are members, but if you don't visit annually, it's not worth it.

8/10

Excellent

26 Jul 2026

Albertus

Beautiful resort! Pools were great. Activities were fun. Food was some of the best we’ve had. Rooms are spacious but toilet and shower lack privacy especially if you travel as a family in the same room. Regardless of the sargassum problem all resorts are dealing with, this is not a “beach resort”. The only other thing we didn’t like was the lack of food/snacks around the pool areas. You also have to walk pretty far to everything. Overall not bad.

8/10

Excellent

24 Jul 2026

Francisco

En general todo está muy bien, pero el servicio que ofrecen es excelente

8/10

Excellent

23 Jul 2026

Cecile

There is a bit of smell when we first arrived, but eventually went away. The staff was very friendly and accommodating. The pool was clean and the food selections were great.

10/10

Exceptional

23 Jul 2026

Joel

Everything about it was so beautiful. Very clean environment. Good food. The staff was on point. 10/10

6/10

Pleasant

22 Jul 2026

Kendra

Overall, our trip was enjoyable, but there were some serious issues that impacted our stay.

I chose this resort specifically because its website highlighted accessibility features like elevators and ramps, because I was travelling with my mother, who has mobility challenges. I requested that our rooms be located close together, but instead we were assigned rooms in completely separate buildings. The only solution offered was to *pay for an upgrade* to an apartment-style accommodation so we could stay near each other, which we did...

Unfortunately, the accessibility challenges continued. By the time we reached our room it was evening, and none of our key cards worked. Staff repeatedly reissued key cards rather than recognizing that the problem was with the door lock itself. It took until after 11:00 p.m. for the issue to be resolved.

The following day, we half the day arranging a mobility scooter for my mother. When we returned, we discovered the elevator to our third-floor rooms was out of service. As a result, my mother was unable to access her room for the entire day. The resort appeared to be understaffed, which delayed elevator repairs and A/C issues..

Aside from all that, we had a pleasant stay. We travelled during the off-season, so the resort was quiet and relaxing. The food was one of the highlights of our trip. While the staff were generally helpful, we found they weren't particularly friendly.

10/10

Exceptional

21 Jul 2026

Maria Luisa Moya

My family really loves this place. The staff was very helpful. The food was varied and delicious. Lots of activities for kids and adults, and everything was really amazing. I recommend it for a good time with family.

Family_with_children

8/10

Excellent

21 Jul 2026

Jazmin

Clean room, kid friendly nice pool with slide

Family_with_children

6/10

Pleasant

21 Jul 2026

Janet

This was my second time staying here. It’s a very clean resort but I felt that the quality of the service and food had declined. Some staff were incredible, such as the front desk. But many others were rude. It seemed as though they did not like to be asked questions. The food was about 50/50. If you arrive mid to late afternoon, be aware that there will most likely not be any options open for food until the evening. There’s no consistently open place to get food except through room service, which is just so-so. I unfortunately don’t think I’ll return to this resort.

Family_with_children

8/10

Excellent

20 Jul 2026

Michaela

Nice room, nice staff, kid friendly and other parts of resort was adult only friendly which was nice

Partner

10/10

Exceptional

20 Jul 2026

Paul

Fabulous property! Great restaurants and great food. Easy walk into town.

Family_with_children

10/10

Exceptional

20 Jul 2026

abdelaziz

The staff are very helpful and professional
The room was clean

Family_with_children

10/10

Exceptional

18 Jul 2026

Jenna

We loved this hotel and the Sister hotel Ventus. The one bedroom suite was wonderful. We thought the food was very good, the breakfast buffet was outstanding. None of us ever felt sick or had problems with any of the food or water. Beautiful big pools. One small issue is that the spa unfortunately, is extremely expensive. I live in quite a big city and the spa was almost double price of what I would pay in America. Would’ve loved to enjoy it, but they need to have some special offers for the guests. Overall, a perfect stay and we would return !

Friends

8/10

Excellent

18 Jul 2026

Karen

I was hesitant about this property because the price was so much cheaper compared to other options. If you can get over not having direct access to a beach, then this is a really great option. We stayed at Club Med Cancun last year and these rooms were leagues better and half the price. The food was OK. The service was excellent being able to visit the town of Puerto Morelos was a great experience. I wish they used an app instead of printing daily schedules and posting them by the elevators. Dinner reservations were difficult to obtain even off peak season. The Sargasm smell was strong, but we did get used to it. One thing that really bothered me was the dampness of the room. The bedding always felt damp. Our clothes started to smell a bit from the humidity, which is shocking given how well the AC works. Overall, Nice resort would recommend.

Family_with_children

10/10

Exceptional

17 Jul 2026

Irene

The staff are really nice and friendly. It’s very kid friendly. The food is amazing. The resort is clean. We will definitely come back.

Family_with_children

2/10

Poor

17 Jul 2026

Arnela

This was by far the worst resort that I have ever been to and I have been going to Mexico for 12 years now. There is no beach here it was absolutely disgusting nothing like what they’re advertising on the Expedia website. So disappointing I wanted to cancel my stay there as soon as we got there but they refused to give me a refund. The only good thing there is the staff but only the cleaners and waiters. The staff working in the lobby EXCEPT for reception, are very rude. The pools were cloudy and yucky, and not until this was made to their attention did they clean it the following day. One night they had a taco festival, but every other restaurant was closed. What does this mean for those who don’t like tacos? Ones that are allergic? Children who are picky? We asked a lady in the lobby and her response was “that is why we have room service”. Once again, rude and should NOT be working with people if she is going to act like that. No night life for those of age. Beach was a HUGE disappointment and smelled up the entire resort.

Family_with_children

10/10

Exceptional

17 Jul 2026

Cheryl Lynn

We upgraded our room to oceanfront- we are a family of 5. The room on was perfect with enough sleeping area, private -and separate bathrooms for my husband and I and for the kids.
The pools were beautiful and there was engagement from the staff for pool activities. They were friendly and got folks involved. The food was excellent!! The only complaint- and NO fault of the resort was that the beach was unswimable due to seaweed. Can’t help when that blooms an it was clear they were doing their best to control it on the beach.
Would go back in a heartbeat!

Family_with_children

8/10

Excellent

16 Jul 2026

Natalia

The property was great, the cliff jump was a win! The beach was not great not only because of the seaweed which we knew going in to it that it was going to be an issue because of the time year. The room could use an upgrade but it was clean. The food was great and had many options. There were lots of activities planned that included beach and water volleyball, arts and crafts, evening celebrations and craft like fairs.

When booking Expedia made it appear that the room we booked was on the main area but it was actually across the street which was not ideal so we had to pay extra to stay in the main portion of the hotel. So when booking make sure you are fully aware of where the room will be located.

Family_with_children

10/10

Exceptional

16 Jul 2026

JONAS

Nice vacation ever. Staff was amazing, and good food.

Family

8/10

Excellent

16 Jul 2026

Adrian

It is a good hotel but during the summer time you will have to consider the sargassum is everywhere. ALso they charge for WiFi conections around 30 usd per day.

Family_with_children

6/10

Pleasant

15 Jul 2026

James

The pool is a disaster, it is not cleaned, the beach is not the same as in the picture, in reality there is nowhere to swim, I would not recommend the resort.

Friends

2/10

Poor

14 Jul 2026

Elma

This was the worst resort ever, smells so bad there’s no beach , pools are dirty and staff are not nice or kind . Deserves 0 stars

Family_with_children

10/10

Exceptional

14 Jul 2026

Danielle Marie

Had an absolute blast we will be back but for longer this time!!!

Family_with_children

6/10

Pleasant

14 Jul 2026

Amanda

The staff were helpful, but did not go out of their way to be kind or accommodating. The landscaping of the resort is absolutely beautiful. We were unable to get reservations during our stay at the specialty restaurants except for one night. They booked up immediately and they’re obviously wasn’t enough restaurants to meet the need. We got tired of eating the standard restaurant for lunch and dinner as the menu is never varied. The kids club staff seemed to try to convince our kids to say they wanted to leave and I would not recommend the staff that worked in the kids club. They also didn’t have space when we wanted to sign our kids up for the special excursions. It’s such a large resort that walking to the different restaurants with little kids was a bit of a long haul.

Family_with_children

8/10

Excellent

14 Jul 2026

Tawanda

My group had a great time. The rooms and grounds are clean. The staff were pleasant. The butler service was a help for booking reservations.

8/10

Excellent

14 Jul 2026

Kristina Marie

This is the second time we have stayed at this resort. This time we went with our 13 year old daughter for her birthday.

Pros: The resort is clean, the staff are friendly, the security is great, there is a variety of food, and the pools are well maintained.

Cons:
1 - Upon arrival, the shuttle we booked through the resort took us to the wrong location. After a long flight, the last thing we want to do is sit in a shuttle for 30+ extra minutes while they try to figure out where we are supposed to be.
2 - We booked our room for three people and even upgraded our room when we arrived, however we were only given 2 wifi passwords for 3 people.
3 - One of the nights, the resort shut down the food hall and made everyone line up and get their food outside (in July!). The food was terrible. We had to go back to the room and order room service. We would have gone to dinner, but upon our arrival there were no dinner reservations available for that night.
4 - Our shuttle, which was booked through the resort was 45 minutes late getting us to go back to the airport. We stood outside, without being contacted about this wondering if we were going to make it to the airport in time.

Overall, we have loved the resort in the past. But this visit, they definitely fell short.

Family_with_children

10/10

Exceptional

13 Jul 2026

Brent Michael

We loved this resort! The food was amazing and there were so many options for pools, restaurants and entertainment. Highly recommend booking the snorkeling tour!

Family_with_children

8/10

Excellent

12 Jul 2026

Terra

Workers weren’t all that friendly and definitely not helpful when I had questions. Alberto was the only person I would give a 10/10. Hugo 1/10. Property was nice but wish I had something to go by daily for the events. I found out later updates were posted in elevator but I was on first floor so not very helpful for me. It was hard to make reservations if you didn’t make them before trip. I would go back for the value but now know what to expect.

Family_with_children

10/10

Exceptional

12 Jul 2026

maria

Overall our stay was amazing and we enjoyed our stay. Unfortunately, I had a minor accident at the resort due to one of their rock tiles broken. The resort Red Cross staff was so attentive and helped patch up my injuries. We continued to enjoy the make the best of it.

Family_with_children

8/10

Excellent

12 Jul 2026

Lisa

Had an amazing stay food was great, bell boys especially Enrique were very sweet and amazing. How even we arrived Tuesday 7/7 and the front desk worker in the am hour was a little rude and needs to be retrained not friendly and didn’t explan anything. Other then that great place

Family

8/10

Excellent

12 Jul 2026

Jacqueline Virginia

The property is lovely, huge, and well maintained. Try and stay in the newer section, especially over the summer. The AC isn't strong enough to get to a desired temperature. The room felt and smelled humid. The staff was so welcoming and helpful. The food selections were great! The alcohol with the exception of the wine was a bit weak. Also, I suggest making dinner reservations even before you arrive if you want to experience the dinner restaurants. They do have nice entertainment on property as well.

Family_with_children

6/10

Pleasant

11 Jul 2026

Jose

Everything was great with only one exception. The smell of decomposing sea weed was unbearable. There was no clean beach to admire. The water was not clear and it had a reddish color. I don't think I will be a repeat customer.

Family_with_children

8/10

Excellent

11 Jul 2026

Rachel

Very hard working staff but sometimes gruff especially at front desk. Advice to families - when you arrive, ask for a tour with the carts to take you around to all three resorts included as one. Notice the pools, amenities, kids club etc. if it’s a Tuesday sign up as early as possible that morning for the dolphin show because it fills up quickly and there aren’t spaces for all kids. also, the kids club insists that your kids wear Floaties if you’re not comfortable with them swimming and you need to bring your own so make sure that you have yours on hand. There is a gift shop, but it’s extremely overpriced. Other advice is the minute you check in at the front desk walk over and set up reservations for The restaurants. They’re booked well in advance and you will likely not find a reservation unless you are early and diligent. We highly recommend the hibachi restaurant that was delightful and fun. We traveled with a five-year-old a six-year-old and two-year-old twins who all had a blast.

Family_with_children

10/10

Exceptional

10 Jul 2026

Alexis

Amazing stay Kids and wife really loved it. Can’t wait to go back

Family_with_children

10/10

Exceptional

10 Jul 2026

nicolle

Second summer here. Everything was fantastic. Do not do the timeshare presentation- not worth the cost when compared to booking on Expedia. You will be treated like royalty from the moment you arrive until you leave.

The ocean at all 3 properties smells and is riddled with sargassum- they try to mitigate it and work very hard to, but it is impossible. The beaches are unusable. You will get used to the smell.

There is so much to do across three properties you won’t miss the beach much.

My only complaint is regarding the Ventus Ha property across the street. Don’t let people bring personal speakers to listen to music poolside- very low class.

Otherwise, do come. You won’t regret this all-inclusive stay.

Family_with_children

10/10

Exceptional

10 Jul 2026

Mark Stephen

Clean room, always stocked with towels and the pool was amazing.

Friends

10/10

Exceptional

09 Jul 2026

Mario

Traveled from June 28th to the 4th of July. Everything was great. The kids had a blast and all the food was amazing. It was our first time staying at el Cid but we plan on going back. The staff, waiters and waitresses were great. Definitely perfect for the family. Highly recommended

Family_with_children

10/10

Exceptional

09 Jul 2026

Alex

Amazing property !!!

Family_with_children

6/10

Pleasant

08 Jul 2026

Veena keshav Panduranga

We booked two family studio suite rooms and had requested property multiple times before travel dates to us together. Instead, they placed our families in two fully separate and far away buildings when got there. Food was average for people like who are vegetarians. The beach was fully inaccessible and with some composite deposits and both our families could not use the beach even for a second. There was no mention anywhere about the beach issue and people should not fall for it by just looking at the map showing lot of waters next to the property.

Family_with_children

6/10

Pleasant

06 Jul 2026

Emile

The swim up bar needed a good scrub of the tiles and the awning was broken. Our toilet clogged instantly and there was a cockroach in our room.
The cleaning of the room was very good, the food was just okay, the drinks not great.

Family_with_children

10/10

Exceptional

05 Jul 2026

Glimandy

Awesome experience, kids friendly and excellent customer service.

Family_with_children

4/10

Poor

05 Jul 2026

Barakat

For a tourist resort with mostly English speaking families, I don’t understand how they can have so many staff members who don’t understand English. The lack of communication here is awful! I can’t tell you how many times I’ve gotten lost because they have small signs in certain areas only. This place is not easy with a special needs child in a wheelchair. It’s a resort with multiple buildings and minimal signs and the staff wouldn’t understand us when we’d ask which way to go to whatever building we were heading to. It was much harder because of the wheelchair and the golf carts were not accessible so there was ALOT of walking involved.

Another big issue was none of my family drinks alcohol and there were many times we’d specially ask for a non alcoholic drink and many drinks ended up having alcohol in them anyways because the staff doesn’t understand us.

The internet issue is a joke. 2 devices only for a family of 5? Ridiculous. We need to communicate with each other and there’s horrible service at the resort. I couldn’t even call my husband to find him because there was no service and we were lost. I shouldn’t have to pay additional fees for basic communication.

Dinner reservations were a mess. Nothing available until the last day of our trip and when we’d finally get a reservation after complaining, we’d find the restaurant half empty. Makes no sense. So much more to say but not enough space so I’ll just leave it with this: would NOT recommend this place to anyone.

Family_with_children

2/10

Poor

05 Jul 2026

Asmahan

I visited the resort in May of 2023. Had an absolute amazing time. Staff, food and service were amazing. My family and I were planning a trip and I seen the resort again at a more expensive price but told them how it was perfect and worth the extra money. Fast forward to check in and everything went downhill. They only had one person to check us in. We are a group of 20+, 5 separate families. Took their time especially trying to sell us upgrades, which we did get and pay for. Biggest issue we had was internet. They block phones reception in resort except for lobby so we were forced to buy more WiFi codes. It was $15 per device per day.
Finally checked in. Staff weren’t helpful when trying to find rooms with luggage.
When we went to find food around 5pm we were told to go to cafeteria. Got there and it was closed. They didn’t have anything open to order meals except cafe for drinks and that had pork or seafood options. Very disappointing after long travel with kids and nothing for them to eat. While waiting for dinner buffet we decided to make dinner reservations. That’s the next major issue. We were told there are no reservations available except 930 pm the night before we leave. Asked to speak to a manager and within 5 mins they got us reservations for next two days. When we got to the restaurants and seated it was empty the entire time. I don’t understand why they lied and made us fight for reservations. Have so much more complaints but no space for it. AVOID RESORT!!!!

Family_with_children

2/10

Poor

05 Jul 2026

Shareef

So many issues. First, this property is FAR away from any major town so cellular reception is practically non-existent. As such you HAVE to use the wireless service if you plan on splitting up and want to remain in communication. Paid for an upgraded two bedroom suite for the five of us and we still only got four codes. Forced to pay for another code that resets daily.

Second, we were one of five groups that totaled 20 people. One of which is in a wheelchair and another in a stroller. So IMMEDIATELY after getting checked in we asked about reservations for restaurants and were instantly told everything was booked. Since we had a large group we asked days before arriving about reservations and were told it’s only possible after checking in. What’s worse is we relented and said we’d split the groups up but they still had no availability for even parties of five.

So the marketing of Internet and restaurants was just a ruse to get people in. We went to the buffet and found everything either overcooked or undercooked. It was horrid. Went back and fought for reservations and threatened to dispute the charges with our CCs. They then magically had a reservation for everyday. Outside of the Friday reservation, every restaurant we went to was practically empty during our entire dining session (almost two hours).

This place just nickels and dimes their patrons instead of making the trip enjoyable. Avoid if you have kids older than 5yo that know better.

Family_with_children

2/10

Poor

04 Jul 2026

Sahed

This is my third year in a row going to Cancun and I can’t believe how disappointing this trip was.

The worst issue was their bar service was extremely limited. They offered pina colada, strawberry daquiris, and that was basically it. Whenever we tried to ask for anything outside those ingredients they said they’re out.

The resort limited us to two WiFi codes even though we paid for a room for 4 people. In this day and age it’s ridiculous to limit internet access.

I was advertised a room upgrade with a beach view that I agreed to. My view was mostly the building in front of me and all I can hear is the machines running all around me. Not something you want to deal with when spending thousands on a trip.

None of the ice machines were functioning. Not my building or with the buildings of others I was staying with.

Our first night we tried to reserve dinners for our stay and we were told all the restaurants were fully booked for the week. I’m ashamed to admit that I caused a scene because how do you advertise multiple restaurants that we don’t have access to, but still charge us full price. They did end up getting us reservations for the week which makes me question how they were “fully booked” to begin with. Then when we showed up for the reservations they gave us issues saying we didn’t have a reservation even though the restaurant was completely empty. Most of the staff was rude and unwilling to help.

Overall the stay was a huge disappointment. Do not recommend.

Family_with_children

8/10

Excellent

04 Jul 2026

Jose De Jesus Hurtado

Kids loved the main family pool

Family_with_children

10/10

Exceptional

04 Jul 2026

Luis Miguel Reyes-

Nice hotel and food was good

Family_with_children

6/10

Pleasant

02 Jul 2026

Ki rae

Having to walk or use transportation to another building every time we wanted to eat was quite inconvenient.
If you’re looking for a peaceful getaway surrounded by nature, this hotel is a perfect choice.
However, if you’re hoping to relax with an ocean view, this probably isn’t the right place.
There also weren’t enough facilities or activities for children, so it didn’t feel very family-friendly.

Family_with_children

4/10

Poor

30 Jun 2026

Adan

I want to start by saying that the staff was amazing. However, the property was not what I was expecting. For an all-inclusive resort, I was surprised that Wi-Fi was not included as one of the amenities. The free Wi-Fi is limited to only two devices, which can be a problem if you're traveling with kids because you have to decide who gets access. Once you register a device, it cannot be changed. Additional Wi-Fi costs $33 for three days per device. If you have two kids with two phones, two tablets, and a work phone, the cost adds up quickly. To make matters worse, regular cellular data does not work throughout most of the property and is only available in the lobby.
The pool tiles are broken, and my son got a pretty bad cut on his big toe. It was bleeding a lot. They took him to the resort clinic, and at first they wanted to charge us for the treatment, but later they waived the fee. As compensation, they gave us free Wi-Fi for two additional phones.
The air conditioning in our room was another issue. The lowest temperature it would reach was 23°C (73°F). They tried to fix it twice, but neither attempt solved the problem.
For most of the restaurants on the property, you have to make reservations. Only two restaurants do not require reservations, so be sure to plan ahead because they fill up quickly.
Finally, be prepared for a lengthy presentation where they try to sell you a timeshare. If you decide not to buy, don't be surprised if you feel like you're treated differently for

Family_with_children

10/10

Exceptional

30 Jun 2026

cintia rodriguez

Our stay was great. The entire staff is super helpful and ready to help at all times. The rooms are nice with comfortable beds. The food at all of the restaurants was very good with a variety of cuisines. This hotel is one of three on the same complex. You can use all of the amenities and eat at any of the restaurants at all three hotels. They will also transport you in golf carts all around the complex. Kobo the hibachi restaurant is amazing.

Family_with_children

4/10

Poor

29 Jun 2026

Chelsi Renee

My family and I have traveled to Mexico many times, and we’ve stayed at several all-inclusive resorts during seaweed season. We understand that sargassum is a natural occurrence and don’t expect crystal-clear water every time. However, this resort was unlike anything we’ve ever experienced.

The beach was completely unusable. It was covered in dark brown muck, and the entire beachfront smelled like sewage due to the rotting seaweed. The water itself was dark brown, and when you stepped into it, you immediately sank into thick mud. This wasn’t just seaweed along the shoreline—it made the beach impossible to enjoy.

The resort also advertised amenities that simply were not available, including hair braiding and henna tattoos. Outside of pool exercises, there were essentially no activities offered during our stay.

Our room’s air conditioning did not work properly for our entire stay. Despite reporting the issue, it was never fixed. We were not offered another room or even a fan to make the room more comfortable.

Dining was another frustration. Only one specialty restaurant seemed to be open at a time, and we were repeatedly told there were no reservations available. It wasn’t until we spoke with the manager and complained that reservations suddenly became available. Once inside the restaurants, we noticed numerous empty tables, making it seem like reservations had been available all along.

I do want to recognize that most of the front desk staff and waiters were friendly and

Family_with_children

10/10

Exceptional

29 Jun 2026

Alexandra Elizabeth

Unas vacaciones inolvidables, desde las instalaciones, la atención, la comida de mucha variedad...
La piscina con servicio de bar en el lugar estaba magnífico!!!! Muy recomendable!!!

Family_with_children

6/10

Pleasant

29 Jun 2026

Briana

If I'm rating this as a kids resort, I'll rate a little higher because the main pool with the slide and cliff jump were a hit and my kids really didn't care about the food. They were bummed about the beach at the resort but we just went to Puerto Morelos and had a great day at that amazing beach. The resort put these big concrete blocks in the ocean which means the water can't move in and out so you just have gross standing water at the beach.
If I'm rating this for adults, my rating is low. The food situation is horrible and I'm not sure what management is thinking. You cannot get a reservation at any restaurant but then you walk by and 1/2 the restaurant is empty. We even went back to guest services to ask if we could get a table and they said, \"No, we are full tonight\". The only way you can get a reservation is if you upgraded to Platinum and pay off your butler. There's also really nothing for adults to do at night. I wouldn't go there without kids.

Family_with_children

8/10

Excellent

29 Jun 2026

Kai

Resort rooms are cleaned. One downside was the restaurant availability and reservation system; can use improvement

Family_with_children

10/10

Exceptional

29 Jun 2026

LORENA

Todo estuvo increíble! Nos gustó tanto que queremos regresar cada año!
Gracias por hacer nuestras vacaciones tan memorables. Gracias por su hospitalidad y su servicio tan amable. Y sobre todo gracias por la comida tan deliciosa que nos prepararon todos los días!

Family_with_children

10/10

Exceptional

26 Jun 2026

Pedro

Every thing was very good. Already planning my next year stay with them

10/10

Exceptional

26 Jun 2026

Raynal

Because I stayed for 9 days over there and really enjoyed and satisfied’ I recommend anyone who has to plan for a vacation to visit Marina el Cid beach and resorts.

Family_with_children

4/10

Poor

26 Jun 2026

Cecilia Villa

I been there many times, but this time I guess they were short of help, we had to wait a long time for drinks at restaurants. Not enough waitress on the pools, beside another incident on a room request.

Family_with_children

4/10

Poor

19 Jun 2026

ibeth

I recently stayed at Hotel El Cid Marina and unfortunately would not return.

The biggest issue was the smell throughout the property. Many areas smelled strongly like sewage, and our original room had a terrible odor that reminded us of dirty laundry. We eventually requested a room change because the smell was unbearable. I especially would not recommend the Marina rooms near the lake, as the odor seemed even worse in that area.

The staff was also disappointing. We often felt that guests without Platinum membership were treated differently. Staff came across as condescending at times, and it was obvious that Platinum members received preferential treatment.

The reservation system for dinner was frustrating. We were told to make reservations at the front desk, but when we did, we were informed that everything was already booked. However, other guests we spoke with—many of whom were Platinum members—had no problem securing reservations. Even more confusing, when we arrived for dinner around 9:00–9:30 PM, the restaurants were far from full, making it hard to understand why no earlier reservations were available.

Although El Cid promotes access to three resorts, the food options felt surprisingly limited. For lunch, there was typically only one restaurant open, which became repetitive very quickly. The food was average at best and not what I expected from an all-inclusive resort.

Getting around the property can also be difficult, especially for anyone with mobility issues. G

Family

10/10

Exceptional

18 Jun 2026

Felicity

Everyone is so helpful and kind! Resort is perfect for families!

Family_with_children

8/10

Excellent

13 Jun 2026

Michelle

Just got back from the El Cid Marina Beach. Pools were great. Room was clean. Staff helpful. Beware of the timeshare they try to sell. You will be stuck for 3 hours plus for a small promised gift. We loved our suite. Two separate rooms, one for my four teenage daughters and one for my husband and I. Three bathrooms and a huge kitchen table. Stove, microwave, etc. Great ocean view, however, every morning the trucks were out cleaning the sargassum. The smell was awful. The beach was unusable. It also didn't make sitting out on the balcony very enjoyable. The buffets were good. Just wish we could have gotten more restaurant reservations, and we tried getting these as soon as we checked in. The best restaurant to us was the Japanese. Excellent show and excellent food. If considering going to this chain in Puerto Morelos, I'd get the more upscale Ventus or Ventus Ha. Price is almost the same but more newer rooms. We did have a great family vacation. The only reason I may not return is how bad the sargassum looked and smelled.

Family_with_children

10/10

Exceptional

13 Jun 2026

Suren

I have been coming to Cancún for about 15 years now, and without exaggeration, the food and general service at this hotel are the best I have experienced so far. The only issue is the beach, which is full of seaweed. If that doesn't bother you, everything else at this hotel is great. A special thank you to all the chefs and managers of the restaurants — they are clearly doing an outstanding job!

Family_with_children

10/10

Exceptional

13 Jun 2026

Yovani

Clean room, staff very helpful!

Family_with_children

10/10

Exceptional

10 Jun 2026

Delvis

Great hotel, but bad location because of how far and difficult it is to get to via car.

Family_with_children

10/10

Exceptional

09 Jun 2026

Rogelio

Family friendly !!!

Family_with_children

10/10

Exceptional

09 Jun 2026

Alicia

The resort was absolutely beautiful. The staff were so friendly. It was very family friendly. There is a lot of wildlife around the resort! Everything is clean and well maintained. The food and service was great! I have nothing negative to say about our experience! We took our two young kids and had a blast!

Family_with_children

8/10

Excellent

07 Jun 2026

Sahilys

Nice restaurant and food staff was nice hotel just people who sell you excursions in the hotel too treating if you go to the cenote they try to over sale you and the want to charge more for the attraction

Family_with_children

10/10

Exceptional

06 Jun 2026

Nargis

Todo excelente el trato las personas de los carritos de golf en fin quedé encantada la comida ufff divina

Family_with_children

10/10

Exceptional

04 Jun 2026

Lauren

Enjoyed our stay and would recommend

Family_with_children

8/10

Excellent

03 Jun 2026

Robby Jay

We had a wonderful stay at El Cid Spa & Resort and loved having access to all three sections of the resort—it made exploring even more fun. The staff was friendly and accommodating, the pool activities and music created a lively atmosphere, and the food across all restaurants was delicious. We especially enjoyed the taco night with live music and drinks. The resort was also conveniently located just 10 minutes from downtown Puerto Morelos for shopping and exploring.

There were a few hiccups during our stay. We signed up for a discounted package through the concierge but were not initially told it required attending a lengthy presentation, which took away valuable vacation time with our kids. We also had an issue with our first dinner reservation—the concierge told us it was booked for 8 PM, but when we arrived, there was no reservation in the system. We ended up waiting nearly an hour to be seated while traveling with tired and hungry children, and our son fell asleep before his meal even arrived.

Despite these inconveniences, we still had a great time, made wonderful memories, and enjoyed our vacation overall.

Family_with_children

4/10

Poor

03 Jun 2026

Navid

I recently stayed at this hotel and was disappointed by the overall experience.

The property is noticeably outdated and does not appear to be well maintained. One of the biggest drawbacks was the beachfront area, which was in very poor condition and essentially unusable during our stay.

The hotel also limits Wi-Fi access to two devices per room and charges additional fees for any extra devices, which felt unreasonable and outdated for a modern resort experience.

Due to the slow season, approximately half of the restaurants were closed, significantly limiting dining options. Securing dinner reservations was difficult, and on several occasions the only available reservation times were as late as 9:30 PM. The alternative was the buffet, which offered a less-than-impressive dining experience.

Another frustration was the constant pressure to attend a sales presentation. Multiple members of the hotel team approached us throughout our stay to encourage participation, which became intrusive and detracted from our vacation.

While the service staff working throughout the resort were friendly and pleasant, the front desk, concierge, and management teams were generally unhelpful and did not seem interested in addressing guest concerns.

Overall, the resort did not meet expectations, and the combination of limited amenities, poor beach conditions, aggressive sales tactics, and lackluster customer service makes it difficult for me to recommend this property.

Family_with_children

10/10

Exceptional

02 Jun 2026

Kathleen

Love this place!

Family_with_children

6/10

Pleasant

29 May 2026

Saurav

Family friendly resort with lot engaging activities going on with main marina pool. Staff are really working hard to keep the resort well and people entertained. This is my second visit and I can say that it’s different from my last visit. Very hard to get any reservations in dine -in restaurants. Food options were limited and not all bars were open. This could be due to off season but it does let down overall experience

Family_with_children

10/10

Exceptional

29 May 2026

Karel

Tengo que decir que este viaje fue maravilloso, el hotel bien limpio, las piscinas súper, la comida maravillosa, el staff súper atento con los huéspedes, siempre estaban preguntando que necesitábamos, los cuartos limpios, amplios y en muy buen estado, la vista maravillosa, lo único malo es la playa porque tiene muchísimo sargazo, pero por lo demás súper recomendado para cualquiera que quiera ir y despejar la mente y olvidarse del día a día. Súper recomendado para familias.

Family_with_children

10/10

Exceptional

29 May 2026

Stephanie Crystal

I love the room was spacious. The staff was always very helpful. Got reservations to al la carte restaurants upon check in without any issues. Lots of animals on the property. Beautiful property. The food was always good. Try the pastries at breakfast buffet, they are delicious.

Family_with_children

8/10

Excellent

27 May 2026

Kevin

Great resort overall. It's about 30mins to the airport. Have access to all the different sites during the stay. Beach area is not what it once was and restaurant reservation availabilities were limited.

Family_with_children

6/10

Pleasant

26 May 2026

Jacqueline Corazon Carmen Caguiat

Pros/Cons:
Rooms - We stayed at El Cid Marina and booked their 1 bedroom suite. It was spacious, clean, and it had a complete bathroom in and outside the bedroom which was perfect for me and my brother. But the whole room had a bad/terrible smell - dirty water/wet dog kind. I had to spray my own Lysol, but it still didn't get it out completely. It had a murphy bed outside which was very comfortable. It had a small kitchen, a mini fridge, with a dozen canned soda-beer combo, and they left 4 small and 2 large bottled waters out for us, but no utensils nor pots/pans - I guess you had to request them. It only had a tea pot, glasses and cups/saucers. We had access to a patio and it was a close walk to the pool and breakfast restaurant. They had a giant ice machine outside so it's convenient to always have cold beverages. The sheets were okay - not very silky or cloud soft as other hotels offer. The A/C would only go down to 20C. There was a ceiling fan that helped out. There were 2 TV's. We had a the privacy tag on our door knob but when I requested for more water, since I was out on the patio, I didn't hear their knock (no doorbells here), they came in and left it on our table. Same with the room service - maybe next time we should chain up the door when we're indoors.
Staff - 99% of the staff were helpful, kind, polite, said 'Hola!' as you pass by. At the spa, they accommodated our changes. However, the big misunderstanding was with our Concierge. Because we booked through ex

Family

10/10

Exceptional

24 May 2026

Derek Todd

If you only like to stay in the resort, a great place to spend time with your family. I enjoy the service and very respectful.

Friends