Name: Ventus at Marina El Cid Spa & Beach Resort
Address: Blvd. El Cid Mz20 Lt 1-01,Unidad 11 Sm03, Puerto Morelos, 77580, MX

10/10

Exceptional

05 Aug 2026

Lumturije

Amazing service

6/10

Pleasant

05 Aug 2026

Megan

Clean room staff was wonderful. The buffet is not great for dinner. There is only one open for all the hotels and the food isn’t great. The breakfast and lunch options are wonderful though

10/10

Exceptional

05 Aug 2026

Igal

Nice place, we had a lot of fun!

6/10

Pleasant

04 Aug 2026

Loris

I booked Ventus after filtered on a beach front property. Our group also called the resort to confirm and was told we can swim in the beach and sargassum is being cleaned daily. We also paid for the Platinum rooms with an ocean view.
Pros: friendly staff, plenty of restaurants to choose from, and many large pools.
Cons: both Expedia and the Ventus failed to disclose the sargassum issue. The smell was strong and uncomfortable, especially while staying in our room, with an ocean view. The water activities like kayak was canceled due to sargassum. The checkin line for Platinum is not efficient. After waiting in line for checkin, we were told we have to check in at the Platinum office and waited for another 15 minutes to receive service.
If I had know the resort situation, I would not have stayed here. The Platinum service comes with shift butlers but the only thing they really helped was restaurant reservations. One night we requested for two goft carts to take us back from a restaurant to the convention center but only one came so some of us ended up walking. Platinum service comes with nice gestures but seemed unnecessary and sometimes ended up creating more work.

2/10

Poor

03 Aug 2026

Ann Marie

Couldn’t get reservations for dinner at any of the restaurants even though we paid for an all inclusive package. Half the restaurants were closed. Short of staff. Manager at front desk was rude and not helpful at all. No ice machines available in 4 out of the 6 buildings. Telephone in room didn’t work and even though they kept telling me someone would come to fix it, no one showed up. Nightly entertainment is the same that they’ve had for years. They need to get new acts. I’ve been going to this hotel for 13 years and it has declined terribly over the last 3 years. Will not be going back ever again

10/10

Exceptional

02 Aug 2026

Guadalupe

Had a great time just seemed like they were a bit short staffed

10/10

Exceptional

01 Aug 2026

Dmitry

We really enjoyed our stay at the resort. The staff was very friendly, and we especially want to recognize our butlers, Alfred and Sebastian. They were always available, responsive, and provided excellent service.

The food was good, the pools were nice, and the resort itself was beautiful.

Unfortunately, there are a few downsides. There is essentially no beach, and swimming in the ocean is not really possible. So if a beach is important to you, keep this in mind.
The Wi-Fi policy is also disappointing. It is included for only two guests, and you have to pay extra for additional guests. For an all-inclusive resort, this feels unnecessarily cheap.
Finally, there is an additional $25 per room, per day fee, even though this is an all-inclusive resort. Overall, we enjoyed our stay, but these extra charges and the lack of a usable beach definitely took away from the experience.

8/10

Excellent

31 Jul 2026

Marie Flore

J’ai aimé la propreté des lieux, le fait que la chambre était confortable, la gentillesse du personnel de service et leur disponibilité ainsi que la nourriture

Ce que j’ai moins aimé c’est l’impossibilité d’accéder à la plage de l’hôtel en cette saison à cause des algues marines ainsi que le coût élevé des activités extérieures pour les familles

6/10

Pleasant

31 Jul 2026

Carlos Antonio

I like the green areas around the facility
I did not like the staff at Club Platinum that denied me a bottle of water because I was not a member of the club
Unfortunately the beach in front of the facility was affected by sargaso and had a bad smell and could bot enjoy the beach

8/10

Excellent

30 Jul 2026

Murali

The food was good . The only issue is there is no beach.

10/10

Exceptional

30 Jul 2026

Maria

Evething

2/10

Poor

30 Jul 2026

Hosam M

The ocean it wasn't maintained and smell like sewer seaweeds been sitting there for months is no any maintenance or cleaning for the ocean

6/10

Pleasant

28 Jul 2026

Amr

The beach is pretty much closed on July and there’s seaweed covering the shore which causes a pretty bad smell, so make sure to check beforehand if your main goal is to see the water.
Free food but the quality is poor. Free drinks 24/7 so if you like to do that you’ll enjoy yourself. Butlers are genuinely nice people but sometimes it takes a while for a golf cart to come to your room. Although the golf carts are fun to be on. Room itself is clean and well taken care of and the beds are comfortable and there’s some really good TV channels. Overall a decent experience

8/10

Excellent

28 Jul 2026

Karen

Disappointed compared to stay in December. Stayed platinum no welcome fruit player and wine. Rooms were not cleaned after night. Wet towels left in bathroom on floor after evening 6pm showers same food every visit Happy to have ice maker back in our building I have stayed at this resort and El Cid twenty plus times

8/10

Excellent

27 Jul 2026

Huu Phuc

This is a good resort that has the best options of restaurants, several good options. However, the the beache is very bad, non-enjoyable. They should remove all the rocks and have a sandy beach, I love the resort but without the proper beach, it's hard to come back.

8/10

Excellent

26 Jul 2026

Asadullah

The hotel seemed understaffed this time. Although this was a second time to this property and we did have a good time. Loved the pickleball courts! They only had one restaurant open for lunch which is the market. At the buffets they should have more variety or change in menu everyday compared to other resorts.

2/10

Poor

25 Jul 2026

Reem

Incredibly slow and disappointing service. Wont return. Every day they were food items at breakfast, lunch and dinner.

10/10

Exceptional

25 Jul 2026

Ian Matt

⭐️⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

22 Jul 2026

Ivis

Me encantó el hotel cómo instalación muy buena creo que la comida debería mejorar un poquito sobre todo en los restaurantes a la carta su servicio muy bueno amables sobre todos los guías de habitaciones que se le llama mayordomo deberían cambiar esa palabra que luce bien fea y poner tu asistente o tu guía de hotel una palabra que se escuche más bonito lo único que no me gustó fue el señor del spa su nombre es Damián que es un poco grosero falta de ética profesional creo que no tiene forma para tratar con el visitante Freddy el guía que nos ayudó excelente persona nos ayudó en todo muchas gracias por su servicio fue 100 de 10 y a la muchacha Seline que aunque nos vimos poco fue amable también creo que repitiria para próximas vacaciones .gracias por su servicio

10/10

Exceptional

20 Jul 2026

Johnny Jermaine

Great staff, great people, a great time!

Business Family_with_children

10/10

Exceptional

20 Jul 2026

Caleb James

Fantastic experience, My Girlfriend and I went as her 21st birthday celebration and We had an amazing

2/10

Poor

20 Jul 2026

Nkechia

I booked a family vacation at El Cid Ventus Ha. However when I got
here, the hotel receptionist suggested that I would probably like
Ventus better, because the pool was closer and kids activities. She
said she would give us ocean view. But let me tell you, after paying an
upgrade fee of $280, I quickly realized this was not an upgrade. As
my family and I walked over to Ventus there was a strong, pungent
smell that was unshakable. There was no ocean view, just a small
view of sludge and a pool view. I could have probably stayed through
all that, except the resort did not have family friendly activities for the
whole family. There was a kids and teens club and a pickle ball court
but no real entertainment. Food was not bad at the buffet. However
their speciality Italian dinning was like eating ravioli from a can. My family could not deal with the smell so we checked out of this resort and had to find another resort to stay at. Expedia was not helpful at all, when I contacted them they did not offer to support me with my problem and told me to deal with the resort management for a refund. Would never stay here again!

Family_with_children

10/10

Exceptional

18 Jul 2026

Christine

This resort was everything for my family, the food, the beautiful pools we were at everyday of our stay. The rooms was clean & spacious, my family of 4 had more than enough room to move around. We will return in the future!

Family_with_children

4/10

Poor

17 Jul 2026

Ivonne

Our stay at Ventus at Marina El Cid had both positive and negative experiences.

The hotel is beautiful, clean, and well maintained. Most of the staff were friendly and hardworking, especially the employees in the restaurants and around the resort. They always greeted us with a smile and made us feel welcome.

However, the front desk staff was not as warm or helpful as we expected. The biggest disappointment was the aggressive sales presentation for the vacation membership. We were invited to what was presented as a breakfast, but it turned into several hours of high-pressure sales. We repeatedly said we were not interested, yet we felt pressured to continue listening. Losing almost half a day of our vacation because of this was very frustrating and took away from our overall experience.

Another downside was that many services and extras throughout the resort came with additional charges, which made it feel like we were constantly being encouraged to spend more money.

Overall, the resort itself is nice, and the staff in most areas work very hard. However, I strongly recommend that future guests politely decline any invitation to a “breakfast” or “membership presentation” if they simply want to relax and enjoy their vacation.

I would return to the area because the beaches, Isla Mujeres, and the Riviera Maya are beautiful, but I hope the resort reduces the pressure to attend these sales presentations so guests can truly enjoy their stay.

Family_with_children

10/10

Exceptional

14 Jul 2026

Humberto

Our family of five had a great stay at Ventus at Marina El Cid. We spent a lot of time researching resorts before booking this trip, and we're happy with the choice we made.
The resort is beautiful, clean, and well maintained. From the moment we arrived, the staff made us feel welcome. Everyone we interacted with was friendly, respectful, and always willing to help. You could tell they wanted guests to have a good experience.
The food was probably our favorite part of the resort. Every restaurant we tried had great food, and the quality was much better than we expected from an all-inclusive. There was plenty of variety, and everyone in our family found something they enjoyed. We looked forward to every meal.
Our room was in a great location, just a short walk from the pools and restaurants, which made it easy with kids. The pools were clean, never felt overcrowded, and we ended up spending most of our time there. They were definitely one of the highlights of our trip.
The only downside for us was the beach. It's not very large compared to other Riviera Maya resorts, and during our stay there was a lot of sargassum. The resort had crews working throughout the day to clean it, but when Mother Nature keeps bringing it in, there's only so much they can do. At times, the smell from the seaweed could even be noticed from our room when we opened the balcony door. Would we stay here again? Yes. If your priorities are great food, excellent service, nice pools, and a relaxing resort.

Family_with_children

10/10

Exceptional

14 Jul 2026

Juan

My family had a blast! The staff was extremely helpful! The facilities were clean. I definitely be returning!

Family_with_children

8/10

Excellent

11 Jul 2026

Michael

Food was good. Good service. Only thing the smell of seaweed was very over powering and also if you order room service, expect to wait over 1hr 20mins!

Family_with_children

10/10

Exceptional

11 Jul 2026

COLBY

The room was absolutely beautiful & very clean. The pools were clean & the slide, jump cliff & pool bar were great. The beach was not usable due to the June algae bloom but, the entire resort made up for it! The resort is so clean, great entertainment, FANTASTIC food selection & flavors! Staff was pleasant.

Family_with_children

10/10

Exceptional

11 Jul 2026

Dusica

everything was just perfect for us thank you

Family_with_children

6/10

Pleasant

11 Jul 2026

Maguetty

Front desk staff are rude and unprofessional.i will never go back there.

Family_with_children

10/10

Exceptional

10 Jul 2026

Cassandra Lynne

Great food options and very clean resort.

Family

10/10

Exceptional

10 Jul 2026

Luis

Good

Friends

10/10

Exceptional

08 Jul 2026

Alejandro

Staff is excellent, property is well maintained and the food was good.

Family_with_children

8/10

Excellent

08 Jul 2026

Monica

Beautiful and nice property, staff very friendly and helpful. Only complaint was the hotel double charged property fees and it took our entire trip to get a refund after they gave us the run around. There is a bit of a smell and the beach area doesn’t look like the photos. Lots of sand bars and sargassum. Also a bit far from Cancun, took about an hour each way to get to any excursion we did.

Family_with_children

10/10

Exceptional

07 Jul 2026

Hassan A Hussam

Room was clean, staff were friendly, amenities were great

Friends

10/10

Exceptional

03 Jul 2026

Eitan

Clean room

10/10

Exceptional

02 Jul 2026

Beatriz E

It's a very nice resort, very clean and most of the people who work there are very nice.
I love that you can used the 3 resorts.
When you check in, ask them to explain you where you can eat, what to do at lunch and if you don't have reservations for dinner where should you go. And to explain the map they give you when you check in.

Family_with_children

8/10

Excellent

02 Jul 2026

mehdi

overall good resort, but it was horrible smell come out of the beach which you cant staybon beach oven for coupme of minutes.. they remove the sea weeds just from the beach on the front of their resort but not little further away and that caused that smell ..... also the food was always same, and was obvious that they serve left over of lunch on dinner buffet with add 1 ingredient to convinceyou that is nkt the same food... also bars were out of lots of flavor every single day and u have to choose between 2 or may be 3 flavor for your drink every day....

Family_with_children

4/10

Poor

29 Jun 2026

Cynthia

I was disappointed with my stay. The resort is nice, but the experience did not meet my expectations.
Food options were very limited. Dinner reservations can only be made upon arrival, and since we were there just for the weekend, nothing was available. We were left with only one restaurant option, which had very little variety.
Room service was also very poor. Our order took a very long time, and when it arrived, one of my daughter’s meals was missing. When I called, they treated it as a new order, and it took another one hour to arrive. Her fish also tasted like it had been cooked in the same pan used for eggs.
The Wi-Fi was disappointing too. They only provide two codes per room, each valid for one device, and extra access must be paid for. Cell signal at the property was also very poor.
The worst part was an interaction at a casual lunch restaurant. Guests were wearing swimsuits, sarongs and beach cover-ups, but an employee named Danna rudely told me I needed shorts over my beach cover-up. It felt embarrassing and inconsistent.
Overall, the resort has potential, but the limited dining, poor room service, Wi-Fi restrictions and inconsistent service made the stay frustrating.

Family_with_children

8/10

Excellent

28 Jun 2026

Daniel

Resort was great. Beach view or access really is not the best. WiFi is only provided for 2 devices per room. Any additional devices you have to pay additional.

Family

10/10

Exceptional

27 Jun 2026

Alexis

The hotel was nice for the proce we paid. I would have like it to be more lively but its more of a family oriented environment. Food was decent!

Family

8/10

Excellent

25 Jun 2026

EW

This is a nice resort and seemed to be very kid-friendly. You can start your day out with breakfast at the buffet where you can get eggs to order or an omelet along with any other buffet food.

The pools were clean and had plenty of pool options to choose from. There were plenty of chairs/seats/etc.

The lunch buffet was nice and at the grill you could choose from a steak, cheeseburger or pork/beef/chicken fajitas. There were plenty of food options. At night you can eat at the buffet again or book one of their many restaurants.

The staff is friendly and the rooms were always kept clean. The beds were not too soft or too hard. The room temperature was nice and we were never hot in our room at night.

The bars were good and they had plenty of brand-named alcohol on hand that weren't just for \"elite\" members. The drinks did not taste watered down and were tasty.

Your in-room bar was stocked with whatever you requested by the staff. We never used room service, but it was available.

Overall great experience. The resort is a few miles away from Puerto Morales. You can do a free bike ride excursion from the hotel or take an Uber for about $3 to the public beach there, which is amazing and seaweed free.

Friends

10/10

Exceptional

25 Jun 2026

Jamie

This is a gorgeous resort and the staff are so friendly. We had a great trip. We just wished we could have gotten better times for dinner reservations or reservations at all. Even without them we had a lovely time and will return. It’s a beautiful resort.

Family_with_children

8/10

Excellent

22 Jun 2026

Nuri

The resort is very nice, our concierge Alex when the extra mile to help us!! The only disappointing experience were the extremely limited amount is staff to handle the Kids Club, if the kids were outside for activities, nobody stay at the club to receive any other child! I never found anyone at the club in order to register my son for any of the club’s activities!!

Family_with_children

10/10

Exceptional

21 Jun 2026

Gihan

The staff was helpful, welcoming and kind. They check on you all the time to see if you need anything

Family_with_children

10/10

Exceptional

20 Jun 2026

Anthony

It's a very good place, very clean
And good service

10/10

Exceptional

19 Jun 2026

TSUYOSHI

The room was very clean and it was cleaned every day.
Outdoor pool was also very clean and all staffers were very kind and friendly.

Family_with_children

10/10

Exceptional

17 Jun 2026

Melaize

We loved staying at Marina El cid. Everything was great. From the cleaning to the food. Thank you.

10/10

Exceptional

14 Jun 2026

Marcela

The beach was disappointing at the time of the year we visited but that’s not the resorts fault. It was sargassum season. During our trip it was low season at the resort, so we got no lines on the bars/restaurants, which I guess can be different in high season. The entertainment was great. Lots of options of delicious food. And shows at night that we also enjoyed. Our family had a blast.

Family_with_children

10/10

Exceptional

10 Jun 2026

Doris

I like everything, we have wonderful time

Family_with_children

10/10

Exceptional

01 Jun 2026

Phal

Everything is good, but the smell of the sea. It was so bad. However, it was not a big disappointment because other famous beaches were similar. The food was a little lacking, but the service was kind and everything was good. We plan to go again in 6 months.

Family_with_children

10/10

Exceptional

31 May 2026

Winna

This version is about 1,050 characters, so it should fit comfortably under a 1,500-character limit:

We’ve stayed at many all-inclusive resorts, and this was our favorite. The food, cleanliness, and staff were exceptional.

Traveling with a large group of food lovers, dining was a priority, and the resort exceeded expectations. For families, Ventus or Marina are the best choices since meals are more convenient. Ventus Ha is better suited for couples seeking a quieter stay.

Mercado was a standout. We only wish it were open for dinner, as the quality and variety were excellent and made it one of our favorite dining spots.

Marina’s pool is the center of activities and entertainment, while the other pools are much quieter, giving guests great options depending on the atmosphere they prefer. The magic show was also outstanding—the best resort magic show we’ve seen.

A few minor notes:

• Evening entertainment usually ended around 10 PM, with limited activity later at night.

• Housekeeping was excellent and kept our room spotless. On a couple of occasions, the room appeared refreshed while we were at dinner despite the “Privacy Please” sign being displayed. Nothing was missing.

• We stayed in Building 2600 near the Ventus lobby. Music from the lobby bar was noticeable in the evenings but ended early and wasn’t a major concern.

Overall, an excellent resort that exceeded our expectations, and we would gladly return.

Family_with_children

6/10

Pleasant

28 May 2026

Kristina

Was our first time in Mexico and was a little underwhelmed. Felt that they just wanted you to upgrade and would make a commission if they got you to. Because when one of our family members said they weren’t interested in an upgraded room for extra price they shuffled her off to someone else and then talked to the next person in line instead of finishing the check in. Same with concierge help not available at the desk. The guest services over phone was more helpful. Kind of interesting at this resort they won’t let you order or eat by the pool, considering it’s a family friendly resort with kids who just want to swim and be by the pool. I’m just not sure I’d come stay here again.

Family_with_children

2/10

Poor

27 May 2026

Karen Jossely

We recently stayed at this resort and while the property itself was beautiful and the staff was generally friendly, our experience was disappointing because many of the amenities advertised were not actually available during our stay.

The resort promotes having 8–10 restaurant options, which was one of the main reasons we booked. However, only 1–2 restaurants were open most of the time, which led to limited food choices and long waits. We understand that schedules or staffing issues can happen, but this should be communicated clearly before guests book or arrive.

Overall, the resort has potential, but the lack of available dining options did not match the expectations created by the advertisement and affected our overall experience.

Family

10/10

Exceptional

24 May 2026

mark

Pools were freezing cold.

Partner

2/10

Poor

21 May 2026

Ardrit

Big lines with people everywhere,,!
Only one place for breakfast, Only one buffet for lunch every day..and not enough for the people…it was remaining me the communist sistem people in lane for food.,! But with one difference people pay for that food.
Only one buffet for dinner… landscaping wasn’t that bad even the pools but there wasn’t a single music speaker on outdoor crazy.
I think the management was using the service people over there morning to 10/11 pm same faces on the breakfast…. Same faces on lunch… same faces on dinner.
We never gone make this mistake again!!!!!

Family_with_children

2/10

Poor

19 May 2026

Akash

Scam at fhe checkin. Online they said I would get a pool view room but when I went there they told me that I need to pay for an upgrade to get a pool view room. And when we said no we already paid while booking they started laughing

Family_with_children

2/10

Poor

17 May 2026

Aditi

Front desk staff was so rude. Specially Silvia we asked for a room what we have booked but they didn’t have pool view. Instead they gave balcony with no view which was terrible

Family_with_children

10/10

Exceptional

17 May 2026

Caden

My boyfriend and I had a fantastic time during our 5-day stay at Ventus at Marina El Cid! This was actually our second time visiting, and we loved it just as much as the first time. The resort was always very clean, the atmosphere was relaxing, and the staff was incredibly friendly and welcoming throughout our entire stay.
The food, pools, and overall experience were amazing, and we truly felt taken care of the whole trip. We would definitely recommend this resort to anyone looking for a fun and relaxing all-inclusive vacation, and we can’t wait to come back again!

Partner

2/10

Poor

15 May 2026

shuang

The service is not good! It's noisy at night! If the complaint is ignored by the hotel, no one will deal with it! If you ask to change the room, the hotel doesn't care.

Family_with_children

10/10

Exceptional

13 May 2026

Joanne

Third visit to Ventus. Service is excellent, the room, property and common areas are very clean. One night I saw staff deep cleaning all of the Bali beds (no extra cost for guests to use).
We look forward to visiting again next May.

Family_with_children

8/10

Excellent

06 May 2026

John

The resort was great. Food was good. I was a little upset about the WiFi. Also, beach was nothing like the pictures, no one could even get in the water. This isn’t the resort’s fault. My wife and I had a great time.

Partner

2/10

Poor

05 May 2026

Klajdi

The beach practically didn’t exist and was very dirty. The photos on the website are clearly photoshopped.
The food was very limited for the entire resort—there was only one buffet for breakfast, lunch, and dinner. On top of that, you had to wait in long lines, and there weren’t many food options available.
There were zero activities, both for children and adults.
I would never return again.

Family_with_children

10/10

Exceptional

05 May 2026

Brandie Diane

Food was great! Property was clean and lots to do! Staff are friendly and accommodating.

Friends

6/10

Pleasant

01 May 2026

Josephine

Ok for family vacation.

Family_with_children

10/10

Exceptional

30 Apr 2026

Fany

Family of 5 with 3 young children and we had an amazing time all week. We stayed at Ventus at Marina which was central to everything like the delicious breakfast buffet, the Mercado Dolores for lunch and within walking distance to the neighboring resort hotel Marina El Cid. Hotel Marina is where all the fun is. They had water slides, a jumping cliff, and pool events everyday at 1pm. We loved how we were able to enjoy from all 3 resorts without having to pay extra. These resorts are a mix of relaxation and fun entertainment. We enjoyed their daily evening shows. We loved that we had beach access. They did have sargassum but the hotel did their best to clean it up and we still had a beautiful view from our room balcony. Also, the staff was very nice and the rooms were clean. Can’t recommend this resort enough.

Family_with_children

10/10

Exceptional

29 Apr 2026

Patrick

This place is awesome

Family

8/10

Excellent

28 Apr 2026

Georgette

Pool was nice.

Partner

10/10

Exceptional

26 Apr 2026

James

Absolutely amazing staff. I have to admit that reading reviews before going I was kind of hesitant to book. But we have it a try. It exceeded our expectations and then some. We hadn’t eaten a 3 bedroom suite that was over 2800 sq/ft and automatically came with platinum club perks. The butler service was a great feature and Omar and Gerson both did a great job and helped us out everywhere needed. Enrique was a waiter in the marina Alhambra buffet and so good and friendly. Angel at the marina lobby bar mixed the best drinks. Luis was a great server at the all ages infinity pool. Our kids loved all of the activities staff at the pools and doing crafts.
The staff absolutely worked so hard trying to keep the beach clear of saragassum but i don’t think it is possible in this area. Beach had nice sand but ocean was not swimmable or anything because of the massive amounts of saragassum.
Pools were all amazing. The slide at el marina is a little fast and rough but is still a lot of fun with some common sense. The cliff/rock jumping area was probably one of the best features that we have found at any pool at a resort for kids. Our kids (8 and 10) absolutely loved this feature and couldn’t get enough of it.

Would definetly revisit!

Family_with_children

8/10

Excellent

22 Apr 2026

Brian

Staff needs to be fruendlier

Friends

10/10

Exceptional

21 Apr 2026

Christopher

Great

10/10

Exceptional

20 Apr 2026

Joe

spent most of our time at the adult pool great place to hang out.. the food was good service was great the staff work really hard to take great care of u will come back very soon

Partner

10/10

Exceptional

18 Apr 2026

John

Great place to take kids.

8/10

Excellent

16 Apr 2026

Seth

Kids Club at this resort is a 10/10
Staff are great and programing is excellent. Lots of outdoor time in shaded areas

Family_with_children

10/10

Exceptional

16 Apr 2026

Amira

This seats were comfortable around the pools. The views were amazing. The bars were excellent. Everything was great.

Family_with_children

10/10

Exceptional

13 Apr 2026

Saily

Everything was great

Family_with_children

8/10

Excellent

13 Apr 2026

Sara

The facilities were very nice and the food was good. We were disappointed in just two things- the beach was not useable. It had brown water because of some barricades meant to control seaweed. Additionally, we had difficulty getting reservations for the actual restaurants unless we wanted to eat at 5pm or 930. Seemingly having a platinum status allows you to make reservations more easily. It would have been better if we had made resrevations the first day and then again the second because you can make two reservations at a time- which was not known to us until day 2. Thankfully the buffet served good food. The pools were beautiful. The staff were friendly and did a great job serving the drinks around the pool. We enjoyed being able to move through the properties and thought that the sister property across the street offered an entirely different vibe that was also enjoyable. Our room was the basic junior suite, and the beds and pillows were comfortable. The murphy bed was also comfortable. The rooms were nice and so were the common facilities. The pickle ball courts felt brand new! We truly enjoyed our stay. Pro tip, make food reservations as soon as possible.

Family_with_children

10/10

Exceptional

13 Apr 2026

Wissem Ben Hadj

Very nice resort, clean and nice rooms, friendly stuff,and excellent food choice, kids loved. I will come back again

Family_with_children

10/10

Exceptional

13 Apr 2026

Emily Sand and Brian

Great resort!

Family_with_children

4/10

Poor

12 Apr 2026

Mohammed

I won’t go back again

2/10

Poor

12 Apr 2026

Timothy

I specifically booked two rooms at the Ventus hotel, as a returning guest to El Cid was familiar with the layout and where all the restaurants, bars and pools were located. Although cheaper, I intentionally avoided the Ventus Ha hotel because it is across the street and farther from the main restaurants and pools.

Somehow, despite selecting the Ventus hotel, the rooms I booked ended up being for the Ventus Ha hotel. This makes no sense. Choosing one hotel and being assigned to another feels misleading at best. In fact, my receipt says Ventus, not Ventus Ha.

When I arrived, my transportation dropped me off at Ventus, and my receipt clearly stated Ventus. Despite that, I was told my reservation was for Ventus Ha.

The worst part of the experience was how it was handled. The manager at Ventus Ha was dismissive and placed all the blame on me. There was no empathy, no apology, and no effort to fix the situation. He didn’t offer any help at all, not even assistance with dinner reservations, which were already fully booked for several nights. Rather, he made it clear it was my fault.

After looking into it further, it seems like this may not be an isolated issue. Others have complained of booking at Ventus and being assigned to Ventus Ha. It raises serious concerns about overbooking and moving guests to a less desirable property, even when they booked something else.

This situation put a significant damper on our trip. Completely unacceptable for a resort at this price point.

Family_with_children

6/10

Pleasant

08 Apr 2026

Joanna

The dinner reservations are a total mess. People being sent away with no availability from the conceriege

8/10

Excellent

06 Apr 2026

Gabriele Katharina

Room was clean and food was great!

Family_with_children

10/10

Exceptional

05 Apr 2026

Turquessa

A larger or addition dinner buffet is much needed.

Family_with_children

6/10

Pleasant

05 Apr 2026

Virginia

The bed was so so - the quality of bedding was not good. It was hard to get dinner reservations even though most restaurants had empty tables. We had to do buffet food several nights. On a positive note, there was a lot to do & we loved all the various pool options. The ocean was not in great shape so swimming was not an option & it smelled bad from all the seaweed.

10/10

Exceptional

04 Apr 2026

Tammy

Room was ver clean. Staff friendly. Entertainment was lacking. Food was great, many options

Family_with_children

2/10

Poor

03 Apr 2026

Salam

Most Staff can definitely use some customer service training. they were not accommodating. Food is average at best, also no beach access and no cellphone signal, they charge for Wifi !!!!!!!

10/10

Exceptional

02 Apr 2026

Christopher Paul

We stayed at Ha and it was much more chill and relaxing. Wasn’t an inconvenience at all to get to other properties.

Room had a funny musty/moldy smell

Food was excellent.

Beach none existent, we went to a beach club 8 mins away.

2/10

Poor

02 Apr 2026

Michelle

The manager at the Ventus front desk was rude and indifferent to our questions and concerns. She literally was laughing at us when I asked to have my daughter, whom was staying in a room by herself and had paid over 4 thousand dollars for that room, stay at least in the same building as me. They put her in a completely different building. Neither would honor our request for 2 double beds. She was rude and obnoxious. On top of that, we could not get a dinner reservation at any of the Restaraunts for the first 4 days that we were there. We had no choice but to eat at the buffet. We paid for an all inclusive stay, not to have to stand in line for an hour to eat in the buffet. On top of it all, our phones in our rooms did not work. I requested for someone to come fix it 8 times. Someone came once and said it was fixed, but it was not. I couldn’t call room to room. After requesting several more times and no one coming to try and fix it, I gave up. So we were without a phone the entire week. Horrible customer service. Very frustrating.

Family_with_children

6/10

Pleasant

01 Apr 2026

Mario Gerard

Staff is amazing, the nicest and most accommodating people. Place is nice, beach was not. Also paid for a better room, got a lesser one. Food is mid bit a TON of it everywhere. Its basically an oasis in the middle of a mangrove swamp. Town is close, water was better there. The reef is worth the swim.

Family_with_children

10/10

Exceptional

31 Mar 2026

Gary

Staff - helpful, clean, efficient, best we have experienced (we stay in roughly 60 hotels per year).

Partner

8/10

Excellent

30 Mar 2026

Maria

In general, this resort was clean and staff are friendly. My family stayed in Ventus Ha and the facilities are newer and a lot calmer than the main resort. The only thing that I can suggest would be to have faster guest services. I was in line on the front desk to have my key card changed because it deactivated somehow and I waited for 30 minutes because there was only 1 person in the front desk around 6pm. Also, it took more that an hour for room service in the late afternoon.

Family_with_children

10/10

Exceptional

28 Mar 2026

Martin

Rooms are clean and well maintained. Staff is always accommodating and make sure you feel welcomed. My family loves this resort and this was our 6th visit here. As always we had a fantastic time and my kids loved all the food options.

10/10

Exceptional

28 Mar 2026

Fabiola

Great place, staff amazing & delicious food. The only thing missing is a snack bar more for children. But definitely will come back.

Family_with_children

10/10

Exceptional

26 Mar 2026

Sylvia

Beach is a no go, but the resort is nice. All the restaurants are fully booked for evening dinners before you even check in. The buffet is pretty good though.

Family_with_children

8/10

Excellent

25 Mar 2026

Cara

Overall, we enjoyed our stay. We wanted a resort on the ocean but you had to make an effort to spend time at the parts of the resort where the ocean was visible. The beach in front of the resort was not great, and this general Puerto Morelos area is not great for folks who love spending time at the beach. It was nice being able to go between the 3 resorts, all with their own theme and restaurants. If we went back to this same resort in the future, we’d probably stay at Ventus Ha instead since being nearer the ocean wasn’t an actual plus. We also liked 2 restaurants at Ha best out of the entire group of resorts. They were accommodating to food allergies. Buffets were not the greatest but we found the items we liked best. Be sure to make dinner reservations asap. The pools were very clean and waiters consistently walked around taking drink orders. Staff stopped by the room daily to drop off bottled water, soda, beer, wine, and champs. The adults never ordered room service but it was available 24:7. Souvenir stores on the resort were reasonably priced. This was our first time to Mexico, and wish we would have known about the tip culture. It is extremely customary to tip during most interactions with staff, so next time we’ll plan on having a lot more smaller bills with us. It was a nice trip and service and accommodations were reasonable considering the reservation price point. We wish there was more entertainment into the late night that didn’t conflict with late dinners.

6/10

Pleasant

25 Mar 2026

Steven

There was not enough staff. Wait lines to be seated for buffets took forever. They ran out of food a few times, likely because there wasn’t enough staff to bring out food. The food itself was mediocre. I wouldn’t suggest the Mexican restaurant, it was anything but that. The property was clean and well-kept.

Family_with_children

10/10

Exceptional

25 Mar 2026

Jeniffer Marie

Very impressed with this resort! I have stayed with El Cid in the past and always have been impressed

Friends

6/10

Pleasant

25 Mar 2026

Darin

Some things need improving here. It was impossible to get a restaurant dinner reservation and the buffets were jammed. The pools were cold and the hot tubs were dirty. Towel availability was not consistent. Room service was very slow (over an hour at times, never at others). The beach was unusable.

8/10

Excellent

24 Mar 2026

Lisa Michelle

Beautiful pools and great food. Just wish the beach was nicer.

Family_with_children