Name: Kaam Accommodations
Address: Avenida NiÃ±os HÃ©roes Sm 2Mz 5 lote 37, Puerto Morelos, MX

10/10

Exceptional

19 Jul 2026

jeff

Very nice property. Abril was great

Partner

6/10

Pleasant

15 Apr 2026

Valerie

If you like roosters waking you up at 4 am this is the place for you!

10/10

Exceptional

14 Apr 2026

Janice

It was like a mini condo. The roosters were a bit loud in the morning. And the kitchen could use a towel. But otherwise it was very clean. I would stay here again

10/10

Exceptional

15 Mar 2026

Annette

Clean, April was excellent, kitchen was good but if I was going to stay for months barbecue by the pool would be nice. Very good location.

Self

8/10

Excellent

15 Jan 2026

Amanda

The room (#7) was clean but the couch was uncomfortable for sitting and the table and chairs in the “kitchenette” area were only slightly better. The shower was good with plenty of hot water. We got two towels to use in the apartment and two more for the beach. They gave us a full bottle of water for drinking and ice cube trays so we could make clean water ice. The plates/cups/bowls were good but it was difficult to wash and dry dishes without a sponge and dish drainer. There were two little dish towels but it would have been nice to have something more. We made several meals there and doing pans and dishes was difficult.
We enjoyed the location of this accommodation because it was just 2 1/2 blocks from the beach with restaurants nearby. It could be a little noisy at night with music at local restaurants and some barking dogs but if you turned the A/C and fans on it wasn’t too bad. The pool was small but clean and cool.

Partner

10/10

Exceptional

06 Jan 2026

Michelle

This was a wonderful condo style hotel in walking distance to everything. They were super accommodating with our family, and offered a crib/pack and play for our daughter + set us up with the ground floor room so we could sit outside by the pool right next to our room while she napped. It had a nice outdoor closed alcove in the back too, which was great for meals.
The staff are friendly, helpful, and easy to reach/contact. Highly recommend!

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Suzanne M

Clean, safe and close to everything.

Leisure Self

10/10

Exceptional

22 Oct 2025

Erin

So comfortable. Large bed with a lovely comforter and pillows. Nice size TV for those moments when you don’t want to sit by the beach. Staff were so friendly and easy to communicate with. Will definitely stay again.

Leisure Partner

8/10

Excellent

07 May 2025

Kari

Although staff was always available by Whatsapp and were very responsive to needs when expressed. We did feel at times that it would have been good to know when staff would be available for questions.

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Edward

Great place for a great price. Very close to the beach, restaurants and bars.

Leisure Partner

10/10

Exceptional

24 Apr 2025

Gail T.

It was very clean and well maintained. There were items in the room which were needed and useful. Staff was very pleasant. The pool, although very small, was very nice with noodles for my 6-year-old granddaughter to play with in the pool.

Leisure Family_with_children

6/10

Pleasant

24 Apr 2025

Tracy

Friendly staff.

Leisure Friends

8/10

Excellent

21 Apr 2025

Michael

Staff was extremely helpful and courteous.

Leisure Partner

10/10

Exceptional

15 Apr 2025

Shirley

A fresh rewarding getaway!

Our stay was awesome. Lots of greetings from pool maintenance personnel, cleaning staff and Fanny was very accommodating!!

Partner

8/10

Excellent

10 Apr 2025

Hugo

Recommends hotel and would stay here again.

Leisure Family

10/10

Exceptional

06 Apr 2025

Anthony

The property was exactly what you can expect for the price. Pool was very clean. Air condionting in room was excellent. Kitchen had all the supplies if you want to cook. Service was excellent. We arrived early i. The morning the office was closed. We called fanny and ended up waking her up. She was super helpful and rushed over to give us early access at no charge. My fault i should of arranged everything ahead of time. Checkout was super easy and fanny let us checkout very late as we had a night time flight. Location is just a few minutes walk from the beach and downtown. It was super convenient. I would do it again.

Leisure Partner

10/10

Exceptional

05 Apr 2025

I

Well worth the price and location.

Leisure Family

10/10

Exceptional

01 Jan 2025

YONGWAN

We spent almost three weeks in beautiful Puerto Morelos, and this was by far the cleanest place we stayed. It had a mini kitchen and a pool, which made our stay even better. You can walk barefoot to a snorkeling spot, and the area is full of great restaurants. Just a heads-up—it can get a bit noisy until early morning, so earplugs or headphones might come in handy!

Friends_and_family Family

4/10

Poor

05 Jun 2024

Nicole

No one was at the property and we were sent to a different location. I was traveling with my elderly father and the walk between properties in the heat with our luggage was very hard for him.

Leisure Family

2/10

Poor

18 Feb 2024

Maureen

Highly recommend NOT STAYING HERE. Puerto Morelos is great and the location is close to everything but the actual property is 1. Not as advertised/not even the building in the pictures and 2. Rundown and gross.

In case you are still considering…
3. There was a single hand towel in our room and when I requested some sort of actual towels for showering was told not until tomorrow. After 3.5 hours and a lot of back and forth we finally ended up with towels dumped on the floor outside our room.
4. The first floor bedroom my in-laws were in did not have locking windows. No deadbolts on either of our doors, just a little push button lock. No key to the safe in our room. One of the windows facing three late night bars didn’t have any sort of covering.
5. Corners of bathroom not swept, gum stuck to floor, curtains so dirty I did not even want to touch them. The giant jug of clean” drinking water smelled funky.
6. No toiletries provided and certainly no robes like in the photos (lol). Only one pool with no outdoor lighting so unusable after 7 pm. If there was any sort of roof deck or restaurant, we did not find them.

Also, the property is in a pretty loud area but we were there on a Saturday and were expecting downtown noise. This didn’t bother us but might bother someone.

Leisure Family

6/10

Pleasant

15 Feb 2024

David

Our first room had no running water. There was any empty room next door which we were moved into the next day somewhat begrudgingly. Once we were settled and had a bathroom to use things went OK. Location was convenient for our needs though two restaurants across the street often had loud music late into the night.

Leisure Partner

10/10

Exceptional

18 Jan 2024

alfred

Very helpful staff

Partner

6/10

Pleasant

28 Dec 2023

Leslie

The place was clean and lots of hot water. Easy access to restaurants and the beach.
Now for the downside. Checkin was difficult. First off the place doesn't have a sign. When we arrived, there was no one around. We were having difficulty with our Mexican SIM card and had to go next door to King Scuba to ask if they knew where the management was. They were very kind and tried to call a number we had as well as a number they had. No one answered either number. Not knowing what to do next we waited around and the manager and maid arrived and seemed baffled as to where to put us. They put us in a nice apartment and we asked about WIFI password. After awhile the manager gave us a password that didn't work. But eventually she got the right password. Everything seemed to be fine. After a trip to the store, we found the refrigerator wouldn't get cold but the freezer was refrigerator cold and we used that as a small refrigerator. We could never reach anyone by phone to inform them.
We met another couple on our last day that also could not reach the management to check in. I think this is a common problem.
So no I wouldn't recommend staying here.

Leisure Partner

8/10

Excellent

01 Jun 2023

Anne

The property was quiet and clean and a 2 minute walk to the beach. The pool was small but private. Everything was very close and walkable but still far enough away that it was peaceful. Daniela was very responsive. In fact, she noticed the cab circling the neighborhood looking for the property and stopped us, hopped in the cab and took us to the building. This was very lucky for us as the address given on Expedia is to their business office, not the properties and there are literally no signs. Other than not having the correct address, everything was great.

Leisure

10/10

Exceptional

24 Feb 2023

Karen

The showers were awesome, great water pressure and regulation.

Leisure Partner

10/10

Exceptional

03 Dec 2022

Osvaldo

Nice, clean, close to beach, close to stores and restaurants.
Very nice people in the area.
Thanks!!

Leisure Family

8/10

Excellent

27 Apr 2022

Troy

Kaam was a great place to stay. Location was perfect. Watch the sun rise from the roof. Our room had a front and rear balcony to choose the perfect spot for coffee. Great restaurants within a minute or two. Very quiet building

T

Leisure Partner

6/10

Pleasant

18 Mar 2022

Serena

Basement feel

It was the bottom of the building. The ceilings were low 7 ft ceilings making it feel like a basement. There was very limited windows and they were small. Bed was comfortable spacious rooms beautiful new pool but it was still a basement. For the price we paid it wasn’t worth it. That is why I will rate this experience as just medium stars. I have experiences on multiple occasions, when the bookings come in from Hotels.Com it seems we get the budget rooms the properties have to offer. This has been my experience often.

Friends_and_family Family

8/10

Excellent

14 Feb 2022

Michelle

Excellent location for those wanting easy access to the beach and to the restaurant zone of town (2 blocks to each). Very clean. Nice pool area. Only challenge was getting the exact address for check in and to document on the tourist card! The check-in office is right next to Run Away Realty, and if there's no-one there, call the manager.

Leisure

4/10

Poor

29 Jan 2022

Philip

Good - room was a studio that was moderately clean. Location was close to downtown and very walkable. Bad - difficult to find, arrived at 3:45 and when found, nobody was in office to help us. Other guest at “blue” building helped us and we went “mustard” building and found cleaners who checked into our room. This was closer to 4:30 and still nobody was in the office in “blue” building. Thankfully other guests helped and our driver waited us. Discovered on the 2nd day the curtain that faces the hallway is “transparent” and you can clearly see from the outside hallway into the bathroom, especially once the lights are turned on in the evening. The curtains are stained, under the bed is dirty, floors quickly wiped, etc. For the price we paid I would expect it to be cleaner and have check in staff available.

Leisure Family

10/10

Exceptional

22 Jan 2022

Karen

Loved it

Wonderful experience…clean, friendly, helpful staff.. very close to the beach, and safe

Partner

8/10

Excellent

14 Dec 2021

Jeff

Excellent

Great little place. Perfect landing spot when you first arrive to get a lay of the land.

Partner

10/10

Exceptional

11 Jul 2021

Vernon

We enjoyed our stay in this beautiful Kaam property. T

Partner

8/10

Excellent

27 Mar 2021

Verified traveler

nice stay @ Puerto Morelos

Communication and response from office was great.

Partner

10/10

Exceptional

24 Mar 2021

Linda M.

Lovely location

We had a wonderful time at your condo. The place was comfortable and very pretty. The staff was excellent and very helpful. Loved being within such easy walking distance to restaurants and beaches. (bars too if they were open).

10/10

Exceptional

01 Feb 2021

Verified traveler

Charming place for a condo stay. WiFi was reliable but I was told that wasn’t the case in some rooms. Comfortable and has what you need for a stay. Very short walk to the beach. Only one ac so it might be warm for someone sleeping on the couch. The rooftop views were nice.

Leisure Self

8/10

Excellent

16 Jan 2021

ORSOLA

Although we encountered a few problems, Aranza was always available to solve them, with her calmness and professionalism, she managed the building with excellent attitude towards the customer, being the only person in the office under the Xmas season she deserves to be recognized.
The only adversity is that the main office is on the next block. WiFi was not functional,!disappointing as we stayed for 18 days.
Over all satisfied Thank you

Leisure Pet

10/10

Exceptional

07 Mar 2020

Diana M.

Kaam

We had a wonderful stay at Kaam vacation rentals in Puerto Morales. Location was wonderful, the rooms were fabulous and clean. Would definitely recommend it

10/10

Exceptional

20 Nov 2019

Andy

No regrets here. I will return.

Check in can be confusing because the office is a block away. Other than that I had an awesome stay. Any issues were dealt with immediately. I’ll be back! Now if they could muzzle a couple of neighborhood dogs that would be great.

Self

8/10

Excellent

21 Jan 2019

Aksel

Look elsewhere in PM

Felt a bit misled judging from the photos. This was a small studio space (no doors). The TV did not work, nor did one of the ceiling fans. We received no housecleaning service despite being there for 5 days. Breakfast, which we paid extra for, was a two block away, and was fruit and toast (continental). Just a bit disappointing. The staff was generally helpful and friendly, though our experience varied depending on the host. Lastly, it was difficult to check-in as the address from hotels.com (and the photos) did not correspond to the check-in location.

Family

6/10

Pleasant

28 Feb 2018

Brian

Nice hotel close to the beach, restaurants

Well maintained, clean and great staff. Newly renovated. New kitchen. Okay for short stay, but could use a few more amenities if staying longer. No facecloths, maybe things like salt and pepper, paper towels, just a few things for people who may not want to go out every night for supper and would like to cook in the room. Some real issues with TV, kept cutting out and wasn't addressed even though we mentioned it several times. Just small things, as it is a nice place, clean, nice pool, staff very helpful. They had lots of info about restaurants, things to do, etc. Had beach towels, maybe a beach umbrella?

10/10

Exceptional

19 Jan 2018

Steven

We had a wonderful stay , the condo appartement was perfect, confortable bed , fully equipped kitchen, nice and quiet place . The manager was great and went out of her ways.

Family

10/10

Exceptional

18 May 2026

Roberto

Departamento muy cerca de la playa, completamente equipado para pasar en pareja o con amigos, el personal que te recibe super atento y muy bien ubicado, perfecto para cualquier ocasión

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Francine

Très bien situé, par contre bruyant la nuit mais ce n'est pas la faute de l'hébergement. Il y a beaucoup de restaurants aux alentours. Nous avons passé un très beau séjour.

Partner

10/10

Exceptional

19 Jul 2025

Inglaterra

Todo nos gustó, la atención fue excelente.

Leisure Family

10/10

Exceptional

18 Apr 2025

Genaro

Fast booking confirmation and service of the team

Leisure Partner

10/10

Exceptional

07 Apr 2025

Lorenzo

Excelente lugar…

Business

2/10

Poor

10 Aug 2023

Lidia Lopez

No me permitieron el acceso a la propiedad, exijo el reembolso

Leisure Partner

10/10

Exceptional

26 Apr 2022

Daniel

We had a great vacation at this place. All we needed to do if we wanted something was to send a text message and someone helped us within a few minutes. The place was very quiet and the neighborhood felt very secure. Literally 2 minutes walk to the beach. Perfect

Leisure Partner

10/10

Exceptional

03 Nov 2021

magalie

Très bon séjour

Grand appartement très bien équipé, bien situé. Lit confortable, par contre le canapé lit n'est pas terrible. La piscine est petite, sympathique mais elle est souvent à l'ombre. Si nous repassons à Puerto Morelos nous reviendrons

Friends_and_family Family