Name: Sensira Resort & Spa Riviera Maya All Inclusive
Address: Carretera Cancún - Tulum Km 27.5, Cancun, 77580, MX

10/10

Exceptional

26 Jul 2026

Hussam

It was our first time travelling to Mexico and also staying at an all inclusive hotel. My wife and I both had a great time, and so did our kids. There were plenty of things to do for the kids, the staff there were all friendly and helpful. We would definitely go visit and stay there again.

10/10

Exceptional

26 Jul 2026

Phuong Tuan

Sensira Resort & Spa made our first trip to Cancun a wonderful family vacation. Check‑in was quick and smooth, and the personalized key tags were a great touch. The resort is extremely kid‑friendly, with nightly activities and performances our children loved (except Monday). The open play areas, trampoline zone, and Adventure Club kept them entertained all week.

The pools were always clean, and service around the pool was excellent — staff constantly checked on guests and kept towels ready. Our room was spacious for our family of four, and the shower setup was perfect since we swam every day. We also enjoyed the free kayaking and paddle boarding; the small $7 government coral tax was no issue and the activities were worth it.

It was seaweed season during our stay, but the resort worked hard to clean the beach daily so guests could still enjoy the shoreline. When kayaking, the seaweed didn’t affect the experience at all.

Food overall was good, especially the buffet, which changed its menu throughout the day. The buffet staff were incredibly friendly and made meals feel welcoming. The Italian restaurant was a highlight with consistently delicious dishes. All staff we met were kind, hardworking, and dedicated to making guests feel comfortable.

A helpful tip: bring plenty of $1 and $5 bills for tipping. Sensira is a great family‑friendly resort with clean facilities, fun activities, and warm service that made our first Cancun trip memorable.

8/10

Excellent

26 Jul 2026

krishna

All good

6/10

Pleasant

25 Jul 2026

Kushtrim

It was an average experience.
Nothing special about the the place.
Staff was great all the people who work there were very helpful and friendly.
Dinning was not so great, besides the rodeo grill all the other dining options were not so good.

8/10

Excellent

23 Jul 2026

Nadia

We loved it there,I went with my kids. Big resort,friendly staff, lots of shows and games for kids, pools were amazing!

10/10

Exceptional

19 Jul 2026

Moncy

We did a week-long vacation for my 50th birthday. This property was about 20 minutes away from Cancun. We were lucky because occupancy was low, so we had great service and lines were not long at all. We reserved an Amber room which included butler services and a great view of the ocean. The Butler team of Cesar, Lupita, Gabriela, & Sandy helped us make the restaurant reservations. Another perk was access to Elite Adults Only Amber Lounge with premium drinks/appetizers and great ocean view. Daily entertainment and pool activities were available. The bartenders and wait staff were extremely friendly and eager to serve.

There was a total of 6 restaurants open and available: Buffet, Steakhouse, Italian, Mexican, Pool Bar/Snacks with had delicious fish tacos and grilled items, & Tea House for coffee, pastries, and paninis. Galerie des Sens was closed the whole week.

The attached beach had significant amount of Sargassum no matter how much the crew try to clear it. We did make a day trip to Isla Mujares to enjoy the beautiful beaches and explore in a golf cart. The road leading to the resort was damaged by the Service trucks and Guest buses that goes through there. All the resorts or government need to come together and repair that small patch of roads and Speed bumps.

Highly recommend!

Family_with_children

10/10

Exceptional

19 Jul 2026

Talisa

Loved everything about here.

Family_with_children

6/10

Pleasant

18 Jul 2026

Roberto

This was my second visit to the resort, and unfortunately it was a letdown compared to my first experience. I actually invited another family with children because I had raved about how great the resort was after our first stay.

There were two areas that were particularly disappointing. First, the Pergola restaurant for breakfast and lunch had very little variety, and on multiple days we experienced long wait times for our food. Second, the family entertainment was almost nonexistent. We were told the resort was only at about 20% occupancy, but I don’t believe that should prevent guests from having a memorable vacation experience.

It’s unfortunate because we had planned to make this a resort we would return to for years to come, but this experience has made us reconsider.

That said, I do want to recognize that everything else about our stay was great. The staff was friendly, the resort was beautiful, and we still enjoyed many aspects of our vacation. I hope these areas can be improved so future guests—and hopefully our family again someday—can experience the exceptional stay we remembered from our first visit.

If you would like to give it another try let me know.

Family_with_children

2/10

Poor

17 Jul 2026

Denroy

My husband, our two children, and I took our first family vacation in six years. Life has been incredibly busy, and we were finally able to disconnect, spend quality time together, and make lasting memories with our kids.

Unfortunately, from the moment we arrived, the experience was disappointing. Our room was not ready, and the staff made us feel as though we were inconveniencing them rather than welcoming us. The Wi-Fi did not work for our entire stay, making it difficult to communicate or plan activities.

The room had an unpleasant odor, and the smell outside was even worse due to the excessive seaweed along the beach. The odor was overwhelming and made me feel sick throughout our stay. The food was also very disappointing and did not meet the standards we expected.

To make matters worse, there were stray dogs roaming the property, eating food, and bothering guests. At one point, I ordered food by the pool, and while I stepped away briefly to help my children, crows began eating my meal. Between the strong odor, the poor food quality, and the unsanitary conditions, it became impossible to enjoy our vacation.

Ultimately, I requested to check out early. I was told to simply turn in my room keys, but I was left to find another hotel for my family in the middle of the night and arrange transportation on my own. It was an extremely stressful situation.

The staff instructed me to complete the required refund forms and nothing has happened, they don’t even answer the phones.

Family_with_children

10/10

Exceptional

16 Jul 2026

Shantel

Very family friendly resort

Family_with_children

10/10

Exceptional

13 Jul 2026

Taiwo

I loved EVERYTHING about Sensira Resort. Our butler Gabriela was amazing!! She made our stay memorable. The security department was also fantastic. Many thanks to Diego Francisco. He took great care of us. The Rodeo restaurant was fantastic as well...the infinity pool, the mattress was super comfy. The housekeeping was top notch. I can't praise the Sensira family enough. The buffet was incredible!! My family and I had an amazing time. My wife is already looking to return to Sensira Resort in the winter. It is a well managed and customer focused Resort. I am really glad we chose Sensira Resort. Thank you so much for the hospitality.

Family_with_children

10/10

Exceptional

12 Jul 2026

Rigoberto Antonio

Worth the money!!!

Family_with_children

2/10

Poor

12 Jul 2026

Yashica

This was, without question, the worst all-inclusive resort I’ve ever stayed at, and I would never return.

The experience started off terribly. Check-in took about an hour, and I had to stand in line twice—once to check in and a second time just to have my room key activated. After all of that waiting, I was then told I couldn’t go to my room for another 10 minutes because it still wasn’t ready.

The food was one of the biggest disappointments. The buffet smelled unpleasant, and many of the dishes were unappetizing. One meal featured stuffed pork with raisins, which was an odd combination and not enjoyable. Overall, the food quality throughout the resort was far below what I expect from an all-inclusive.

The children’s pool area was also unacceptable. The cushioned lounge chairs were stained, constantly wet, and appeared dirty, with what looked like mold on several of them. It didn’t feel sanitary, especially in an area intended for families with young children.

The steakhouse was probably the best meal we had, but even there the experience was disappointing. I ordered mashed potatoes with my steak and instead was served a baked potato that had simply been cut into four pieces. It felt like little attention was given to the dining experience.

To make matters worse, one of the lifeguards approached me and accused me of not watching my daughter around the pool. Meanwhile, he spent much of the day on his phone scrolling instead of actively supervising the pool area.

Family_with_children

10/10

Exceptional

11 Jul 2026

Manuel

La propiedad reúne los ingredientes para una fantástica estancia. Sus trabajadores son bien atentos y preocupados. Creo que pueden mejorar un poco más las opciones recreativas y el sargazo en la playa que jamás nos permitió bañarnos. También en restaurante bufet podría mejorar los surtido de carne y pescado, considerando todo el mar que tiene el hotel a su alrededor. No obstante a ello, volvería sin lugar a dudas!!!!!

Partner

8/10

Excellent

11 Jul 2026

Ana Guiselle

Very nice hotel if you are going with kids under 12, they have a lot of activities. The food was excellent, and the staff were very friendly and helpful. The only thing that we couldn’t go in the water at the beach due to the seaweed .

Family_with_children

10/10

Exceptional

10 Jul 2026

Milos

It was amazing. Clean, nice room. Everything was great.

Family_with_children

10/10

Exceptional

09 Jul 2026

Kaike L

We love the hotel, all the activities for kids , how clean and well maintained things are . Drinks wasn’t standard . Every bar , every bartender made drinks taste diferente . That was the only thing wee didn’t like it ! It wasn’t a big deal thou !

Family_with_children

10/10

Exceptional

09 Jul 2026

James

Everything was amazing and clean

Partner

10/10

Exceptional

09 Jul 2026

Natalie

Excelente idea ir a un todo incluido más pequeño. Fácil de encontrarnos con los niños y la familia. Los niños la pasaron increíble con todas las actividades que tenían para hacer.

Family_with_children

10/10

Exceptional

08 Jul 2026

Miguel

Our stay at Sensira was an excellent experience from start to finish! The resort was beautiful, clean, and well-maintained, and the staff went above and beyond to make us feel welcome. Everyone was friendly, attentive, and always willing to help with a smile.

The food was delicious with plenty of options, the pools were amazing, and there were so many activities to keep everyone entertained. The rooms were comfortable and spotless, making it easy to relax after a fun-filled day.

Overall, we had a wonderful vacation and created memories we’ll never forget. We would definitely recommend Sensira to anyone looking for a fun, relaxing, and family-friendly getaway. We can’t wait to come back!

Family_with_children

10/10

Exceptional

08 Jul 2026

James

The staff are truly amazing. Big thanks to Francisco,sarahi and Alberto. They went above and beyond to make the stay so amazing. The beach is steps away from the pool and its just a great place to stay if your going for relaxation

Friends

8/10

Excellent

08 Jul 2026

Gheorghe Ovidiu

We really liked at Sensira the STAFF, and I would like to shout out Victor from entertainment and Alberto from beach snack! It is a very clean place , clean pools, the food was ok and enough activities for small kids.
We liked the room , although being a family of 5 we wanted a quiet area. The sapphire room placed next to the main pool with all the activities running from 10-4pm it was too loud all day long. I wished we had another option for a room in a different location.

Family_with_children

10/10

Exceptional

07 Jul 2026

Balraj

Family friendly ,clean room

Family_with_children

10/10

Exceptional

05 Jul 2026

Felicia

We loved the family friendly atmosphere. The rooms were clean. Robes and slippers were provided for our stay. The staff provided top-notch customer service. Everyone was very friendly and helpful. My son lost his stuffy while there and a female concierge staff member went out of her way to locate it for us. My husband got sick on our last day there and the staff went out of their way to help him. The pools were nice. They had a zip line for the kids. Parents were able to drop off the kids at the adventure club if they needed a couple of hours to themselves. The adventure club had fun activities for the kids. The schedule was different every day. The specialty restaurants were good. The buffet for breakfast was also good however, I did not like the options available for the buffet at lunch. During our 7 day stay, the buffet was only open once for dinner. The alcoholic drinks were authentic and not watered down. The rooms had a mini bar with water, soft drinks, and beer. Room service was available for only 200 pesos per order but you were allowed to order an unlimited amount of food for each order. Overall I would recommend this family resort if you have small children.

Family_with_children

6/10

Pleasant

04 Jul 2026

Sergio

Family friendly resort. Lots of kids everywhere and many things for them to keep entertained. The service was excellent and the rooms were very clean. The pool staff was great. They offered an activity every hour.
The resort is not located on the part of the beach with turquoise waters. The food at the buffet and restaurants was \"okay\" although they had a wide selection at the buffet on some days. They don't open all restaurants every day. The steakhouse requires an online reservation the morning you want to dine. The snack bar by the kid's trampoline doesn't serve what is listed on the menu. They only serve burgers or cheese quesadillas.

Family_with_children

8/10

Excellent

04 Jul 2026

Duquasia

Staff was amazing and very attentive.

Family_with_children

6/10

Pleasant

02 Jul 2026

Jose Luis Rodriguez

The hotel is very family friendly. Lots to do for the little ones. The staff is very friendly and helpful. Best part of the hotel.

The food was okay at best. Most of the time at the buffet food was already cold. It actually made my little one and myself sick. I had to buy medicine from the very expensive gift shop.

As far as the hotel room it was spacious enough for a family of 4 using the 2 queen beds. Our A/C was not working, so 1st day was very hot. 2nd day techs came out to fix but didnt fix the issue. So they changed us to a different room. In this room the A/C was very loud. Also hot water was not coming out of the shower. We didn't want to move again so just dealt with it.

Family_with_children

10/10

Exceptional

30 Jun 2026

Andres

Excelente hotel, muy bonito, moderno, es un hotel pequeño comparado con otros pero eso es mejor, muchas atracciones para todas las edades, hay un área solo para adultos, muchas áreas de niños, es un hotel muy familiar, nos encantó. La atención de toda la gente excelente, desde Diego el maletero, Samuel en el área de la piscina y restaurante, Ada en el restaurante también, la gente que está en las atracciones de niños son amables, hubo uno como capitán de meseros no recuerdo el nombre pero atendió a mis hijos súper bien!! La señora Ana en el restaurante Tentazione, otro mesero en Rodeo, todo el personal excelente!! El servicio de mayordomía Lupita y César fueron los que conocí pero Gabriela pendiente también nos hizo la reservación para el restaurante. Inclusive Andre el Gerente del hotel siempre pendiente.
La bienvenida que tuvimos en el cuarto y los detalles, nunca la había tenido en ningún hotel, no sé si fue por Expedia o a todos el hotel lo hace con todos.
Nos encantó el hotel, vale la pena y si volveríamos a ir.
Cancún vale la pena ir por la experiencia y la atracción en el hotel, ya no por la playa por el Sargaso lastimosamente.

Family_with_children

6/10

Pleasant

30 Jun 2026

Claire Therese

My rooms was good . The staff was fantastic. I guess the food was not that great overall. Not many choices of the buffet. The Italian restaurant was the worst.

Family_with_children

10/10

Exceptional

30 Jun 2026

Ezequiel Tavile

i like everthing

Family_with_children

10/10

Exceptional

29 Jun 2026

Marlenis

I highly recommend this hotel my stay was excellent. Everything was very well organized, and the staff were incredibly kind and attentive especially Lupita, Cesar, Gabriela, and Tony (the bellhop). The food was delicious, and they were always helpful the room was cleaned and restocked daily It was everything we needed for a perfect stay, They take care your children while you enjoy yourself on the kids clubs and they keeping you updated on how the kids are doing by sending photos to your WhatsApp I’ll be back soon, keep up the great work, everyone! Thanks for everything.

Family_with_children

10/10

Exceptional

27 Jun 2026

Zoe

This is a great resort for families. It has 4 beautiful pools and it's on the beach. You have the options of 5 restaurant along with all you can eat brunch for breakfast and lunch plus snacks all day. There is a movie theater, live entertainment, ziplining for kids and so much more. The staff was kind and courteous. Thank you Sandy, Eva, Silviano, Hever and Arturo for an amazing stay.

Family_with_children

2/10

Poor

26 Jun 2026

Katryn Ninoska

We came across many unfortunately, situation.we wore a family of 45 people and was not a great experience, my room had a bad smell I report three time and the resort was Empty they did not change rooms, buffet was closed. And need to make reservations to get food, I wanted to eat in my room and the say no food out of the restaurant, they even told one of my family me that he was eating too much. And they lied regarding people taking to park I had pay 71 dollar more for Uber that hotel call. And spa is NOT NOT included and over priced.... But it was relaxing but expensive

Business Family_with_children

10/10

Exceptional

18 Jun 2026

jamilie

The rooms were clean and good ! The staff was super great Felipe, alex, and alan ! The other workers too ! Super family friendly ! The pool was amazing it was pretty cold but once they turned those pool warmers on the water was amazing ! One thing I will say the lady in the check in the one that helped me was amazing she has curly hair super sweet ! But the lady who helped me in laws very rude she had told my in laws that their room wasn’t ready and once our lady gave us our room she was oh actually yalls room ready. Just cold attitude. Drinks were amazing ! Food was good ! Absolutely loved the baby area it’s 18months to 3 years old ! So worth it for my 3 year old! Honestly would come back again ! The beach was amazing the water was great there was seaweed but the resort is amazing on cleaning it once they cleaned it, it was clear. They did a great job ! 5 stars from me !

Family_with_children

4/10

Poor

17 Jun 2026

Mario Alexander

I will break this down into sections to help others understand my ratings. For the Sensira staff and managers who hopefully read this, I am an operations officer for a major company and always take a perspective of how I would like to see things run.
Staff: very nice and accommodating, I can see they try do their best to with what they can control. Areas of recommended improvement: kitchen/cooks/order takers.
Food: biggest negative experience from our stay. There was no breakfast buffet as described in our booking taking place in the large main restaurant of the lobby. The hotel was limited to three main restaurants that we had to choose from during our 6 night stay. I felt like we ate the same thing a few nights. On multiple days of our stay, the snack shops at beach and inside hotel ran out of food. And on another day when we noticed a family eating one of the best snacks available, we were told by staff that their meals were set aside for religious reasons because they could not eat the other selections. Drink options were great.
Hotel room: a few times hot water in shower was limited. Room other wise was well kept and comfortable. Cleaning persons were good.
Building maintenance: many areas of concern, a lot of paint peeling from ceilings with a lot of condensation that looks to be creating other potential issues like falling ceiling sheet rock. Many cracks in floors with unpleasant repairs.
There is a sense of regret we have booking here. Not we expected.

Family_with_children

6/10

Pleasant

14 Jun 2026

Hector

Nice place, very good staff, beach and pools beautiful. Food not the best especially if you have kids i don’t recommend it, if there is few people the food selection is poor.

Family_with_children

10/10

Exceptional

11 Jun 2026

madjou

Notre séjour était vraiment agréable. Mais le seul souci c’était au niveau de la nourriture au restaurant à part le steak house qui était vraiment super les autres restaurants avaient le même menu qui ne changeait pas. Pour une famille qui a fait 10 jour sur place c’est pas terrible.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Raynelis Rondon

\"Tuve una excelente experiencia en este hotel. Las instalaciones estaban impecables, la habitación era cómoda y muy limpia, y el personal fue amable y atento durante toda mi estadía. La ubicación es conveniente y ofrece un ambiente tranquilo para descansar. Sin duda, volvería a hospedarme aquí y lo recomiendo a quienes buscan comodidad, buen servicio y una estancia agradable.\"

Family_with_children

10/10

Exceptional

07 Jun 2026

Mariana Cobos

Tuvimos unas vacaciones espectaculares. El personal muy atento, la habitación hermosa, la limpieza muy bien. Los niños se divirtieron muchísimo. Gracias por todas las atenciones! Sin duda volvería a hospedarme en este bello resort.

Family_with_children

10/10

Exceptional

06 Jun 2026

Kevin

Beautiful a lot of amenities for kids

Family_with_children

10/10

Exceptional

04 Jun 2026

Reda

Very good

6/10

Pleasant

02 Jun 2026

Nathaniel Dean

The staff was friendly. The room was clean. The faucet in our room would get air in the line on the hot water side at random times and when I turned it on it would shoot water into me and make a mess of my clothes.
The food was solidly mediocre: no amazing flavor, the chips were all stale, but the drinks were good. I was hoping for more exciting food in Mexico, but it wasn't anything particularly memorable: not bad, just not memorable.
We stayed for a week with 2 older kids. I would say that was too long. We had done everything after 4 days and needed to book other excursions outside the resort. Just plan accordingly for your needs and personality.

Family_with_children

6/10

Pleasant

31 May 2026

Anh Tuan

I feel like the room could be a little more clean. although I know it was a tropical place, there was cockroaches in our room.

10/10

Exceptional

16 May 2026

Abigail Mora

Clean room great food

Partner

10/10

Exceptional

16 May 2026

Miguel

The staff was great.

10/10

Exceptional

12 May 2026

Ermine

Had a great time with my 2 kids and husband. The amenities were great. The kids club was awesome. The entertainment was fantastic. Definitely recommend. The beach was not swimmable due to the seaweeds. But we played on the sand and made sand castles. I loved the adult only area and pool. The food from the buffet was okay. The steak house was really good. The views from the room was excellent. Had a great time.

Family_with_children

10/10

Exceptional

10 May 2026

Michael

It’s very good place for family specially with kids , there much more activities for them.
Very recommended for family vacation

Family_with_children

10/10

Exceptional

10 May 2026

Boye

Wonderful staff and tons of activities for kids. Food was very good but we went outside of public vacation so it made all the difference as the resort wasn’t packed.

Family_with_children

10/10

Exceptional

08 May 2026

Faraz

The staff were so friendly and helpful with all your needs.

Family

10/10

Exceptional

06 May 2026

Elizabeth

Loved how family friendly it was. Staff was all very nice, and would go out of their day to make you feel welcome. Loved every restaurant we tried. Lots of pools for different ages.

Family_with_children

10/10

Exceptional

05 May 2026

Nathan

The wife and I had a great experience at sensira. The staff was amazing and attentive to ones needs. The restaurants had good food and hotel amenities were a plus due to alot of things to do at the resort. This place gave a nice luxury feel due to cleanliness and decor . Definitely recommend and would definitely book again. Thanks for a great time staff and shout out to Cesar at the amber lounge for a smooth check in and check out process.

Partner

8/10

Excellent

03 May 2026

Danielle

I really recommend Sensira Spa and Resort. Everything was almost perfect during our stay, except for the beach. I chose Sensira because it’s on the beach, but we couldn’t enjoy it because it was full of seaweed. We learned that they’ve been dealing with this issue since 2014, and it’s seasonal from April to October.
The most disappointing part was that small resorts nearby to Sensira seemed to be managing it better. To enjoy the beach, we usually had to walk a few meters away from the resort, but couldn’t use other resorts’ amenities.

Family_with_children

6/10

Pleasant

30 Apr 2026

LIRAN

The food was really bad. I wouldn’t come or recommend this property

Family_with_children

10/10

Exceptional

30 Apr 2026

ANIKA

Staff was so helpful, just resort should have atleast 1 indian restaurant as we are pure vegetarian and had hard time during our stay, If you have indian restaurant then you can attractmore indian people, but otherwise we just love the resort.

Family_with_children

6/10

Pleasant

30 Apr 2026

Mohammed

.

Family_with_children

6/10

Pleasant

28 Apr 2026

Manuela

Sandy de reception fue muy paciente y muy amable también.
La comida del buffet estaba muy regular y no había mucha variedad, a parte de que casi todo lo encontrabas frío. Tampoco tenían todos los restaurantes abiertos lo cual me parece muy mal, porque una de las razones por las cuales decidí alojarme en Sensira era para tener variedad de restaurantes y la verdad el único restaurante bueno fue el rodeo, de resto todo muy regular.
Les aconsejo que antes de reservar se aseguren que tiene abierto y/o disponible y también si quieren disfrutar de la playa, puerto Morelos, no es una bueno opción, ya que hay mucho sargazo y eso causa muy mal olor y no puedes meterte al mar.

Family_with_children

10/10

Exceptional

28 Apr 2026

Julysa

Pools were great, kids enjoyed all activities! Very family friendly, would definitely go back!

Family_with_children

6/10

Pleasant

28 Apr 2026

Maxx

Great resort for the kids. Lots of activities between pools, ziplining, trampoline park, mini golf, and movie theater. Only problem is there is no real beach. Lots of seaweed prevents you from swimming in the ocean. Other than that, a really nice family resort

Family_with_children

6/10

Pleasant

28 Apr 2026

Elizabeth

I will rate the hotel 6/10 overall. They have their pros and cons.

Pros
•Sandy, was a nice and wonderful receptionist. She was able to help us with sorting our room on time.
• I had a room with two queen beds (even though the bed looked more like a full bed) but it was comfortable.
• I had the oceanfront room and it was great
• The rooms were always cleaned on time and sometimes twice a day (exceptional work)
•The fridge in the room was always restocked
• unlimited drinks in the hotel
• The steakhouse was the only good option for dinner
• About 5 pools in the hotel (Great)
• The lobby had one of the best scent in any of the hotels I have even visited.
•The spa area was beautiful setup and relaxing.

Cons
•The bathroom had a bad smell when you put on the vent, which we complained about but nothing was done
•Dinner options was not the best
•Buffet options for breakfast and lunch didn't have varities of good food options.
• Snack options had flavorless snacks and limited varieties.

Overall I like the hotel but I will not visit again due to lack of good food options.

Friends

8/10

Excellent

24 Apr 2026

Eliazar

The resort was nice, when it’s slow season they don’t have that much entertainment. They lack activities for kids during the day. Not much to do around the area.

Family_with_children

10/10

Exceptional

23 Apr 2026

Rogelyn Carol Ducusin

I love the place , clean and beautiful; the staff specifically our butler Gabriella and Cesar were very attentive to our needs. The food was great especially in the 3 restaurants- Rodeo, Mexican , and Italian. I love our room with jets overlooking the beach. We will definitely come back next time!

Partner

8/10

Excellent

22 Apr 2026

Ryan

We were originally given the wrong room when we checked in; 1 king bed instead of 2 queens. They were able to provide 2 extra beds for our kids as we couldn’t move until the next day. Front desk staff were nice, however, there was generally only 1, sometimes 2 people; so if you needed anything at a time people are checking in, could be waiting a while. Had to wake up early to get pool chairs; by 6:30 most were already saved. Aside from that, food was good, staff was nice, and the pools were great. Kids loved the mini golf course. There was also a basketball court, that also had soccer nets, right by the golf course. Wasn't the greatest condition, but my son and I still had fun using it.

Family_with_children

4/10

Poor

20 Apr 2026

Mabruq

They need a major upgrade. The rooms are outdated and the food quality is terrible and the beach was closed . The staff is friendly. Other than that I would not stay here again.

Family_with_children

8/10

Excellent

20 Apr 2026

Matthew

Very enjoyable time for kids and adults. Chefs made some accomodations for lactose intolerance so my daughter had enough options to eat. The place was clean, modern, air conditioned (a must for me), and had enough to keep everyone entertained. Definitely a family focused place.

There were some small negatives. At this time of year (April) the beach is piled up with seaweed. They had workers keeping it as contained as possible

Family_with_children

10/10

Exceptional

20 Apr 2026

Sabah

Wonderful staff

Family

10/10

Exceptional

19 Apr 2026

laura

Great resort! Smaller resort which was amazing. Lots of stuff for the kids to do- the indoor stuff was a bonus when kids need a break. Staff were extremely friendly and kind. Food was amazing, only thing was the buffet was closed for dinner the last two nights we were there and nobody communicated that it was going to be. We were able to get into the restaurant but only having 2 available is a bit of a challenge

Family_with_children

10/10

Exceptional

19 Apr 2026

Amira

Perfect for Kids

Family_with_children

8/10

Excellent

18 Apr 2026

June

Room well maintained, staff friendly and helpful. Adult pool was great. No screaming children

Partner

6/10

Pleasant

18 Apr 2026

Julie Ann

Hotel: was amazing from our kids perspective. They have a lot of activities for kids (Zip-line, indoor trampoline, theatre, kids club…). Kids club opens late so parents can have kids free dinner reservations or visit adult only parts of hotel.
From adult perspective it was basic. Some areas of hotel were falling apart. A lot of air fresheners in common areas so it smelt clean but was visibly dirty. Cleaning safe pretty much only do the bed. They didn’t wipe or clean sinks or shower, much less anything else.
Restaurant: the only decent restaurant was the adult only one. Everything was not tasty. Buffet food is trash. They could do better with food quality.
Beach: it’s not usable. Overrun with seaweed causing a foul smell in some parts of hotel.

Family_with_children

10/10

Exceptional

17 Apr 2026

Yana

Amazing vacation with kids!!!

Family_with_children

6/10

Pleasant

17 Apr 2026

Antonio Kanepa

there are activities for all ages, pool is OK, but there was not life guard on duty. food and drinks were not good, no variety. room were good and people are amazing except in the Lobby

Family_with_children

2/10

Poor

17 Apr 2026

Danille

Our stay at this resort has been extremely disappointing and, at times, genuinely frightening. The property is completely overcrowded with young children far beyond what the staff seems capable of safely managing. At one point during our stay, there was a drowning incident involving a young boy in the pool. Thankfully, it appeared he was revived, but witnessing something like that is incredibly unsettling and speaks to a serious lack of supervision and safety measures.

The pool areas feel chaotic, with children everywhere and not nearly enough staff or visible oversight to ensure safety. For families, this is deeply concerning.

Beyond safety, the overall quality of the resort is very poor. The food and drinks are well below expectations and not worth the cost of staying here. Additionally, the smell from the seaweed is overwhelming and constant far worse than neighboring resorts, which seem to manage it much better.

We actually paid to spend a day at another nearby resort, and the difference was night and day. The service, food, cleanliness, and overall atmosphere were significantly better, and there was no overwhelming seaweed odor.

Overall, this resort is not worth the money and does not feel like a safe or well-managed environment—especially for families with young children. I work hard for my money, and this was a low-average, disappointing experience. I would not recommend wasting your money here—there are far better options nearby. Stay elsewhere.

Family_with_children

6/10

Pleasant

17 Apr 2026

Deborah

We had a nice vacation at Sensira but the check in process took hours and the front desk staff wasn’t very friendly. We also didn’t like that there was a $12 fee every time you order room service, as this has never been a thing at other all inclusive resorts we have stayed at. Our room phone was broken and didn’t work the entire time so that made it difficult to call the front desk if we needed anything. The staff were friendly overall, especially the pool and waiter staff.

We unfortunately witnessed a near drowning and the lifeguard on duty performed life-saving measures so we were grateful that Sensira had lifeguards on duty that were obviously well-trained!

The food at the buffet could have been better and they kept running out of things, which was just inconvenient. The food at the steakhouse and the Italian restaurant was really good. Overall, our vacation was fun but we wouldn’t stay at Sensira again.

Family_with_children

6/10

Pleasant

17 Apr 2026

Donna Louise Maria

Clean room. Lots of problems with doors not locking. Not enough comfy chairs in room. Lots to do for kids. Life guards don’t pay good attention at pools. Watch your kids very closely.

Family_with_children

2/10

Poor

17 Apr 2026

Oksana

I would highly recommend staying elsewhere. From the moment we checked in, this trip was filled with issues.
•Hidden Fees: Upon arrival, we were hit with an extra \"tax/charge\" that had to be paid immediately, on top of everything we already paid for the trip. There was no \"welcome to our resort,\" just an immediate demand for more money before getting our room.
•Dining/Food Shortages: The buffet was a disaster. It was constantly picked over, with dishes scraped clean, even right after opening. The pool food stand also constantly ran out of food. We learned quickly to rush to the lunch buffet at 12:30, or else we wouldn't eat.
•Pool and Amenities: The kids' pool was dangerously overcrowded, with parents not watching their children. There were no chairs available at the pool area; our family had to sit on a garden wall and take turns watching our belongings. We had to go to the lobby bar just to get drinks, and even then, there was a long line due to understaffing.
•Towels: We tried multiple times to get pool towels, and after multiple failed attempts, we gave up. We had to rely on the kindness of another guest who shared an unused towel with us.
•Staffing & Management: The entire resort felt severely understaffed. Management seems to be completely ignoring the chaos, leaving many guests I spoke with unhappy.
•Misc Issues: The kids' pool was randomly closed at 2 p.m. without reason. The pool area had visible cracks in it. Dinner started late (6 p.m.), which is not ideal fo

Family_with_children

10/10

Exceptional

16 Apr 2026

Marc

It was small but clean

Partner

8/10

Excellent

15 Apr 2026

LaJuan M

The resort was clean overall minus Mexico’s seaweed problem, no one was at the beach. The rooms were clean (cleaned everyday) and staff were helpful but can get busy. Making reservations at the few restaurants can be a hassle as they fill up quickly, sometimes calling the front desk with no answer is a pain. I suggest walking down to the front desk as soon as you can to make reservations (8:30-3pm). Room service is definitely better with a $10 charge per service but you can order as much as you want. In my experience the food at resorts in Mexico are nothing to rave about but that is not a knock to Sinsera itself. It’s definitely geared towards kids even though there is an adults side. Overall I’d give it a 6/10 (2 adults and 3 children point of view). I’d return with as family but not as a couple.

Family_with_children

10/10

Exceptional

15 Apr 2026

Wojciech

Resort family friendly, lots of kids younger and older, they have 3 pools to play in. There is also an adult pool, much quieter with Bali Beds, very comfy.

Family

4/10

Poor

15 Apr 2026

Andrew

It’s a jungle

8/10

Excellent

14 Apr 2026

Justin

Decent family resort. Went there with 2 boys - 9 and 11 years old and had a good week. Staff didn't seem super happy, but that's fine, and my only real disappointment with the amenities was that they often weren't available as advertised. One of the reasons I chose this resort, for instance, was the zip-line and climbing wall for the kids. I did not see the climbing wall open during our stay, and the zip line was open for a very short period in the morning and again in the afternoon. The 9 year old stood in line on 4 different occasions only to be turned away as they were closing (again), which disappointed him.

Restaurants were good, particularly the steakhouse, and the buffet was ok.

Family_with_children

4/10

Poor

14 Apr 2026

Adesuwa

Customer service is trash, severely understaffed.

Family_with_children

10/10

Exceptional

14 Apr 2026

Nestor

Loved the various activities for all ages and also had the adults only areas! The staff was great, very friendly and accommodating!

Family_with_children

8/10

Excellent

13 Apr 2026

Steven

Plenty of daily activities for children and adults. The rooms were clean and the staff was very friendly. The food options were limited, however. Hard to get reservations to the restaurants. The buffet was typically the same each day. Theme nights and variety would be better. Alberto was top notch around the pool.

Family_with_children

10/10

Exceptional

13 Apr 2026

Daniel James

Clean room, excellent friendly staff, lots of stuff for kids to do. Slightly understaffed, lots of waiting (check in, lobby bar, towels etc)

Family_with_children

6/10

Pleasant

13 Apr 2026

Sokona

Hotel was up to my expectation. Only concern is they gave me a one bedroom, even though I’ve booked for three people. I shared my comment with the hotel personnel, but nothing changed. Other than that, I had a great stay

10/10

Exceptional

12 Apr 2026

LYNDSAY

This was our 3rd stay here and as always we had a great time. Things were a little different with making reservations for the steakhouse but I'm sure that was because it was SO BUSY! We were able to make it to Galerie de Sens, the steakhouse a few times and the Mexican and Italian restaurants. The Italian restaurant was a little disappointing because we were the 1st ones in there but it took over 45 minutes to get our food and the 3-4parties behind us got all their food, dessert and left before we got ours. The pools are always great, theres plenty to do with my 12 and 5 year old boys. We all had a great time and didn't want to leave The piols are always greatthe breakfast buff

Family_with_children

2/10

Poor

11 Apr 2026

Nikki

Poorly ran

8/10

Excellent

10 Apr 2026

Jennifer DK

Clean room, friendly staffs, Family-friendly. Pools are good. Bars are good, food was delicious. One downside was that restaurant reservations were only opened on the same day and could be made online only. At times, it was difficult to access the system, so we were unable to visit some of the restaurants.

We also felt that there wasn’t enough information about which restaurants required reservations, and it would have been helpful to have a hotel map. We didn’t get a chance to fully explore all areas of the hotel.

Family

4/10

Poor

10 Apr 2026

Merren

My room was cleaned, but they never did the floors our entire stay, so they got pretty bad. There are absolutely no face clothes on site, they are understaffed. I feel bad for the staff because they are working so hard, but they do not have enough to keep up. The place is falling apart and it is not clean, the lounge chairs in the lobby are filthy, walls are dirty, there is a big hole in the walking bridge over the pools. The beach is full of seaweed and it stinks, a lot.
I do not recommend this resort. I honestly have no idea how they have the reviews they do. The food is average, I was expecting some good seafood and fresh fruit but they ran out of the fruit early in the day. All the food they actually ran out of all the time, the ice cream for the kids, the snacks, the breakfast items in the morning, they were continually running out certain food items.

Family_with_children

4/10

Poor

10 Apr 2026

Angie

Excelente atención, pero instalaciones y comida deficientes.
Aunque el equipo de trabajo es sumamente amable y servicial, la experiencia general fue mala. La comida deja mucho que desear, no hay orden con el uso de los camastros (siempre apartados) y la playa estaba llena de sargazo, caminamos unos metros más y habían playas de otros hoteles limpias.No lo recomendaría.

Family_with_children

4/10

Poor

09 Apr 2026

Daiquan

This resort smells like turtle water only the bathroom smells good the stink smell is every where.

Food- very bland and did not pay homage to the culture. there are only 4 options of dine buffet/ steakhouse (requires reservations *hard to do ) ( Mexican - always packed / Italian ( just what’s left but not seasoning. They do not have enough staff for the amount of people that are at the resort the visitor to staff ratio is very unbalanced. BEACH - is completely dirty the water is brown and you should not get in it they Have water activities that no one is doing because the space they want you to stay in is so limited. But the water looks infected and there is trash washing up on the shore.
The beach are is super small. POOL THE pool area is annoying they have too meny people and not enough beach chairs they don’t have enough towels they are always running out and there is a 2 hour wait for fresh ones because of the early hold my chair all day at the pool people.

DRINKS - all watered down they taste like absolutely nothing best drink i had WAS A GINGER-ALE.they advertise drinks that they do not have the ingredients for everything shuts down at 10pm there will be nothing to do on the resort after 935pm.

KIDS - this is highly recommend for kids under 10 that are small if you have a big kid that is over 150cm they will not get to do anything except go to baby daycare and they might not like it because of all the small size kiddos is what it caters To.

Family_with_children

2/10

Poor

09 Apr 2026

Mehulkumar Narendra

Took over one hour to check in
Food is terrible the buffet items are less worst buffet ever
Restaurants are bad except the steakhouse grill was amazing, pools are great for kids, drinks are good, rooms are nice thr shower is horrible

Family_with_children

6/10

Pleasant

09 Apr 2026

Minjoo

Hotel hermoso, instalacion y habitacion todo padrisimo pero no creo volver a ir porque la gente como recepcionistas, concierges, meseros son muy pesimos en servicio, todos enojados, amargos y muy secos.
Para el check in 1hr de fila.
a pesar de que No dan informacion si no preguntas, y si preguntas contestan 0 amable? solo enseña con su dedo a QR, servicios muy lentos.
Necesitan mas variedad en la comidad o mas restaurantes, para desayunar tienen que ir antes de las 8 para evitar larga fila. Para cena tambien se tardan muchisimo para servir.
Todas actividades se acaban a las 10 muy temprano, los bares tambien se cierran a las 11, room service tambien viene como 24hr pero antes de las 11 dicen ya no tienen nada se acabaron. No pueden hacer nada en la noche solo los niños disfrutan con tanta actividad, pero se pierden mucho tiempo en espera para todos, ni un dia alcanzamos para ver el show ya que es a las 8 pero justo la hora se cena 7 o 8.
Espero que se mejoren en su servicio.

Family_with_children

2/10

Poor

09 Apr 2026

Jungwoo

Room is clean and spacious but the bathroom had a noticeable cigarette smell, which made the space feel unclean and poorly prepared. There appeared to be consistent understaffing across the resort, which impacted the overall experience. At check-in, only two front desk agents were working; despite just two families ahead, the wait was approximately 40 minutes in line and another 20 minutes to complete the process. Service at the buffet was limited, with no staff checking in or offering drinks. The same issue was noticeable at the pool, where very few staff were present and service was only available if you actively flagged someone down. On the final day, room service was unreachable between 7:00–7:40 AM, with no answer despite multiple attempts.

Family_with_children

6/10

Pleasant

09 Apr 2026

Govindra

I would rate this property a 6 out of 10. The staff was good but the food and amenities and restaurants did not meet industry standards.

Family_with_children

10/10

Exceptional

08 Apr 2026

Adedoyin

I read a lot of reviews and I was a bit hesitant to go here but in the end, Sensira felt like home to my girls and I. It was worth every penny.
The staff absolutely amazing, friendly and super hardworking. You cannot but feel their energy. It was my birthday and my daughters and we got a lovely surprise in the room.
I loved the activities during the day by the pool. Food was good too, I’m not so picky so it was great for me and a lot of variety at the buffet restaurant. I loved going to the food shack all the time as well.
Although I wished we could play on the beach but I get it’s the seaweed season. Still it was a lovely time.
Shout out to Tony the bell boy, the front desk staff, the bartenders, Irma, every single person was amazing. I will definitely return again. We miss it there already.

Family_with_children

10/10

Exceptional

07 Apr 2026

Rochondria

Clean room | Staff | Business-friendly

Partner

10/10

Exceptional

07 Apr 2026

Geethu

Enjoyed our 3 night atay with family. Everything waa beyond our expectations. Will recommend this resort for everyone. Will be back soon for more fun!!!
Beach is not usable due to sea weeds, but pools was more than enough 🙂

6/10

Pleasant

06 Apr 2026

Loremea

So I’ve contemplated on writing this review because of all the good reviews it had previously and that is why I booked at this resort. Overall, the property aesthetic wise was very nice, but the service the staff was highly understaffed and overworked towels was nearly impossible to get during pool time and replenishing of the room. We were not able to swim at the beach in front of the resort at all due to the amount of seaweed, they could not remove and provided a barrier from the sand to the ocean. The staff that we did encounter were very nice and helpful but again overworked the restaurants were OK and their main restaurant that everyone wanted to eat at you were unable to get reservations

Family_with_children

8/10

Excellent

06 Apr 2026

Joanne

Clean and lots of great activities for children. Limited food options though.

Family_with_children