Name: Iberostar Selection Riviera Cancun
Address: Cancun/Puerto Morelos Highway, Km. 27.5, Mza. 37, Puerto Morelos, 77580, MX

8/10

Excellent

02 Aug 2026

Ava

Room was updated and comfortable, air conditioning was working properly. Thr baloney was spacious and had a couch -so nice!
The food was the best I have a had at an all inclusive. Not sure it was because we went in July but, we didn't need reservations at the restaurants which we loved. The activities during the day were fun. However, the nightlife was almost non existent. The beach was not able to be used due the sargassum but, we knew this going that it would be very unlikely we would be able to hang out at the beach.

Partner

6/10

Pleasant

30 Jul 2026

Khoa

We stayed here as a family and booked two rooms. Overall the hotel is good, and I want to be fair: the staff genuinely tried to help us.

That said, the stay had some issues. Our two rooms were assigned on different floors, which isn't ideal for a family traveling together. On arrival, the key to one of the rooms didn't work, and we had to go back to the front desk twice before it was sorted out.

That same room had a persistent odor — the linens smelled like damp, mildewed towels. We requested a room change, but it wasn't available until our fourth day, so we spent three nights in it. The guest relations team was responsive and courteous once they got involved, and they did move us — I just wish it had happened sooner. On our final night in the new room, we also saw cockroaches.

The other room was fine, and the property itself is comfortable and well located. My honest takeaway: the service culture here is good, but housekeeping and pest control need attention, and requests to change rooms should be handled faster. I'd consider staying again if those things were addressed.

10/10

Exceptional

29 Jul 2026

Noe

Everything about this resort was incredible from the food to the amenities to the view. The only headache was the check-in process took a very long time.

10/10

Exceptional

28 Jul 2026

ramon

If you do not love the white sand and blue/green beach this is your place otherwise everything was excellent food and service’s specially Emmanuel at the spanish restaurant ❤️

8/10

Excellent

28 Jul 2026

Demetria Cheri Sayles

I love the fact that had 5 large pools but wished the pool bars would stay open later. Also any services outside of the inclusive offer should be given to guest at the time of service. Also the beach was not usable and there was a large alligator at shore.

4/10

Poor

28 Jul 2026

Khalif

Horrible customer service and experience, would never go again.
Terrible experience even after complaining to public relations to resolve some of the ongoing issues.

10/10

Exceptional

28 Jul 2026

Alejandra

We have been at several Iberostar all-inclusive hotels. This has been one of the best or the best Iberostar we have stayed in. It’s easy to navigate because of its smaller size. It was very easy to find all the specialty restaurants with the added advantage that you don’t have to make a reservation. You don’t have to rush to get there on time, you can get there whenever you are ready. All the employees go out of their way to be helpful and readily available at all times. Always kind, courteous, and warm they make you feel really appreciated. The buffet had a big variety of different types of food and our favorite were the deserts which were delicious. All in all this hotel is the best in service, price, staff, and cleanliness. I highly recommend it!

6/10

Pleasant

27 Jul 2026

Alexander

We had a beautiful time at Iberostar Selection Riviera Cancun! EVERY SINGLE STAFF MEMBER was courteous, welcoming, extremely polite and friendly!! It made the stay and experience much better!!

Not much on the food options but the food in the Italian restaurant was delicious!! The buffet was good for breakfast and lunch and good for dinner if the restaurants are not opened. Mexican restaurant was good. Caribbean restaurant was closed the whole time we were there. The Spanish restaurant was very authentic!

The swim up bar was great for the whole family! Shout out to Armando who kept the sodas, juices, and drinks flowing!

The Entertainment team was awesome the whole time! There were some fun activities in the pool and some night time events!

Overall it was a beautiful vacation with the family and we made great memories! I’d recommend this for families traveling for the first time to an all inclusive!

10/10

Exceptional

26 Jul 2026

Jesús

La propiedad está muy cuidada con jardines muy bonitos. Nos encantó la habitación, muchas gracias por los detalles. El servicio es excelente , muchas gracias a los meseros de las cenas Doremi y Daniel y las hostess, a los recepcionistas Yolitzin y Daniel. El resort es grande, puedes estar en zona de entretenimiento o en la zona más tranquila durante el día… Hay bar en las dos zonas.

8/10

Excellent

26 Jul 2026

melinda latoya

Overall had a good experience. The staff was incredibly friendly and welcoming throughout our stay. The facilities were clean, and housekeeping did a great job cleaning our room every day and providing fresh towels.

The resort is very family-friendly, with daily activities that kept guests entertained and provided something for all ages. Although a few of the restaurants were closed during our visit, there were still enough dining options that we never had trouble finding something to eat.

The biggest downside was the beach. There was a significant amount of seaweed, so we didn’t end up spending any time there. Another drawback was the location—it was farther from the Cancun Hotel Zone and the beautiful beaches we were hoping to enjoy.

Overall, we would stay here again because of the excellent service, cleanliness, family-friendly atmosphere, and well-maintained facilities. I’d give it a 3.5 out of 5 stars.

8/10

Excellent

25 Jul 2026

Jonathan

The pools were gorgeous. The beach area was poor/non-existent. It was covered in seaweed all week and only cleaned up at the end of the week. There were not enough chairs at the pool and a minimal amount of umbrellas. If you didn't get to the pool early, you didnt get an umbrella. The food was great, but there were only 3 restaurants open all week so it became repetitive. The staff was friendly.

8/10

Excellent

25 Jul 2026

James Leroy Arbuckle

Everything was great. This was probably the most relaxing resort I’ve been to. Only downside was the seaweed but you’ll have that this time of year. O and the crocodile that was at the end of the beach had me very concerned about even thinking about getting into the water. We literally watched it swim off into the shoreline.

8/10

Excellent

25 Jul 2026

Shanequa

staff very kind, clean room

10/10

Exceptional

25 Jul 2026

Andre Kevon

10/10 💪

8/10

Excellent

24 Jul 2026

Shawn Anthony

Beach is unusable!!! High stacks of sargassum. The food is really good. The cleaning in the room was terrible. I got a pillow on the first night that had a lot of dried blood on it. Check in and check out were horrible. Felt like it would have been better if I had brown skin.

Family

10/10

Exceptional

24 Jul 2026

Ivan

We had a great time at this hotel. The staff is very friendly and makes you feel welcome all the time.

10/10

Exceptional

24 Jul 2026

Ricardo

Great value, very well maintained, the breakfast was really good

Friends

8/10

Excellent

24 Jul 2026

Adrian

Staff was super nice and helpful. Wendy, James, Miguel, Angeluis and Carlos were amazing and very helpful. They had so many different activities every day. The food was great. I would love to return. Very family friendly. It was just a shame that on the last day the AC went out and we had to move rooms in the middle of the night. There was only 1 staff member managing the front desk at that time. We had to walk to the front desk speak to someone regarding an update and that's when they told us to AC was out after waiting for an hour for an update. We moved to a completely different building and had to pack everything up. It threw us off the next day, luckily it was our departure day but were tired from moving. But other than that it was a great stay. Would highly recommend.

10/10

Exceptional

23 Jul 2026

Jesus

Everything was amazing. All of the staff thank you for making our stay very pleasant. Food was delicious everywhere everyday.

2/10

Poor

23 Jul 2026

Enton

There’s a lot of issues with his Hotel, which, for the price I paid was not even close to being worth. The pool of our building got never cleaned during my whole entire stay there. There was debris and leaves everywhere. They give you two glass water bottles that have been used by who knows how many people and you cannot take those those are not yours. You don’t even know if those water bottles were clean or not. There is filtered stations that you could go and fill them up which half of my stay the floor location that I was on didn’t work despite the fact that I called the front desk. The beach area was the most important one for me, and we didn’t even enjoy it because there was filled full of seaweed and not accessible whatsoever. The only pool that was cleaned was the prestige member pool and the pool that had the main bar in. If you were located in different buildings and a different pools, you had to walk to the closest bar location to get drinks otherwise there was no waiter showing up. this is supposed to be a 4.5 to 5 star hotel. Who gives out drinks in a cheap plastic cup literally reusable cheap small plastic cups. The beer is delivered and fancy drinks if you wanna go to the bar or delivered in a cheap plastic cups, doesn’t matter you at the pool or at the bar at night time. The mattresses were horrible and uncomfortable. One double bed and two single bed for a family suite.

10/10

Exceptional

22 Jul 2026

Rania

Everything was perfect, staff and food and services. Except the beach, we did not get to chance to swim, they are trying hard to clean it but seaweeds are very bad an smell bad. Other than that they are very nice and welcoming.

10/10

Exceptional

22 Jul 2026

Michael

Everything was amazing we had great time and beautiful memories.

2/10

Poor

22 Jul 2026

UTKIR

Room service was excellent, kid-friendly- pool, food service good.

6/10

Pleasant

19 Jul 2026

Seraya

The rooms were spacious and clean. Staff was supper amazing and lots of different activities and entertainment. Not a lot of beach access area for lounging and the seaweed was terrible but I know that was not there fault. Over all resort was very good

Friends

10/10

Exceptional

18 Jul 2026

Ivama Dalgi

Excellent hotel

Family_with_children

10/10

Exceptional

17 Jul 2026

Jonathan

Our stay at Iberostar Riviera Cancun was overall a great experience, thanks to the wonderful staff who made us feel welcome from the moment we arrived.

The very first person to greet us was Cristina Rosas, and she immediately set the tone for our vacation. She was incredibly warm, friendly, and welcoming. Her genuine kindness made check-in feel effortless and left us with a fantastic first impression.

Throughout our stay, we found the entire staff to be courteous, attentive, and always willing to help. A special thank you goes to Angelo, our server at the Italian restaurant. He provided outstanding service, was attentive without being intrusive, and made our dining experience truly enjoyable.

The pool bar was amazing! Juanito and Herber were always there to get us drinks.

The only disappointment during our stay was the Spanish restaurant. Unfortunately, the food did not meet our expectations. The dishes lacked flavor and quality compared to the other restaurants at the resort, and it was easily our least favorite dining experience. We hope the resort considers improving the menu and food preparation there so it matches the high standards of the rest of the property.

Despite that one dining experience, we had a wonderful vacation and truly appreciated the hospitality of the staff.

Thank you to Cristina and everyone else who helped make our stay memorable!

Friends

10/10

Exceptional

14 Jul 2026

Wakithea

Amazing resort. Friendly staff

Partner

8/10

Excellent

13 Jul 2026

Bradley

It was fine

Family

10/10

Exceptional

12 Jul 2026

Rebekah

Staff was so so sweet and remembered our names. i went with my girl friend and we had the best week of our lives! 100% recommend

Friends

8/10

Excellent

10 Jul 2026

Gregor

Lovely hotel, friendly staff, just a shame that some of the restaurants and bars were closed as it was low season

Partner

10/10

Exceptional

08 Jul 2026

maria K

Un hotel muy bonito , y logisticame muy bueno lo recomiendo 100 % el personal es muy amable y agradable.

Family_with_children

10/10

Exceptional

08 Jul 2026

Yaiseli

Me encantó !!!!

Family_with_children

10/10

Exceptional

06 Jul 2026

Lucas

No comments

Family_with_children

4/10

Poor

01 Jul 2026

JOHNDALE

Access to bar that is about 30 feet away from my swim out room was NOT GRANTED. I had two rooms and we all had to get out of the pool and walk across the ENTIRE pool area in order to get anything to drink. This was VERY UNACCEPTABLE.

Family

10/10

Exceptional

28 Jun 2026

Amy

We loved the pools and swim up bar! Also, we didn’t have to make reservations for dinners and it was so nice just getting to go eat when we were ready. No schedules to follow at all. We had an amazing vacation!

Partner

10/10

Exceptional

27 Jun 2026

German

No cuentan con facilidades para personas con discapacidad ni en las piscinas ni en las habitaciones

Partner

6/10

Pleasant

27 Jun 2026

Kioka

The staff was n

8/10

Excellent

27 Jun 2026

Marcel

Rooms were clean and staff was friendly.

Family

10/10

Exceptional

25 Jun 2026

Lars

Everything was great, except there are very limited access for those with mobility issues.

Partner

6/10

Pleasant

24 Jun 2026

SHUFEN

On June 18, at around 3:00 PM, we returned to the hotel and were feeling hungry. We ordered a sandwich and a burrito from the lobby café and asked for them to be heated.

This was the second time I had encountered the same lady working at the café. Perhaps she simply did not like serving me, or perhaps she felt that heating the burrito was troublesome. (The burrito she heated for me the day before was only warmed for about 30 seconds, and the chicken inside was still very cold.)

Throughout the entire interaction, she did not respond to me at all. In fact, I was not even sure whether she had heard my request. When I said “Excuse me,” she did not turn around and only replied, “Give me one minute.”

I have noticed that some hotel staff members are extremely warm and friendly toward Spanish-speaking guests, while their attitude toward English-speaking guests can sometimes feel much less welcoming.

The breakfast buffet staff were very friendly, and we were happy to leave tips for their excellent service. The evening service, however, was much less impressive.

On a positive note, we were very satisfied with the service at most of the specialty restaurants. With the exception of the Italian restaurant, the staff at the Mexican, Caribbean, and Spanish restaurants were outstanding. In particular, the servers at the Mexican restaurant were exceptionally friendly, hardworking, and provided excellent service.

Family_with_children

8/10

Excellent

22 Jun 2026

Robbye

The property was amazing, except for the beach area. There is NO BEACH. Hotel staff and the hotel were amazing, except for the beach it was perfect.

Partner

10/10

Exceptional

22 Jun 2026

Carisma

This place is gorgeous. I didn’t try all of the restaurants but the Caribbean was my favorite.
The pool was fun as well..

Partner

10/10

Exceptional

19 Jun 2026

Strolen

Love it!

Partner

8/10

Excellent

13 Jun 2026

Colby

This is a good option if you are looking for a less busy Iberostar with a more jungle feel

Partner

10/10

Exceptional

10 Jun 2026

Juan

The stench due to the seaweed was the only really big negative but there is nothing the property can do about that. The outside of the buildings could look nicer but overall it’s fine. The staff was excellent and the food was very good. It’s located away from Cancun and isolated from other areas. The pool area is very large.

Partner

2/10

Poor

09 Jun 2026

John

Just avoid this this place. Seriously just avoid it.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Abadou Archange

Personnel très accueillant en particulier Dana et Marcelo.
Cadre agréable excepté la plage
Bonne variété de nourriture

Partner

10/10

Exceptional

08 Jun 2026

Sukai

My stay was AMAZING! All the staff were helpful; always available and accommodating. There were plenty of activities to do and food was always available. Rolando and Enrique in the buffet were great! I went for my birthday and they both made me feel special. I would 1000% go back.

Self

6/10

Pleasant

07 Jun 2026

Arturo

Check In was bad, aside from that everything else was ok

Friends_and_family Family

4/10

Poor

03 Jun 2026

Jesus

Our experience was disappointing overall. While I understand that resorts offer membership presentations and sales pitches, the approach taken by Octavio and his supervisor (whose name I unfortunately did not get) crossed the line from persistent to intrusive. During our first two days, we experienced repeated contact, including knocks on our room door and calls to both our hotel room phone and personal cell phones as early as 8:00 AM. We have stayed at many resorts and have never encountered this level of pressure.

The beach was another major disappointment. It was not swimmable and was barely even suitable for walking, which significantly impacted our enjoyment of the property.

The food was average, nothing particularly memorable. The standout employees were the bartenders, who were consistently friendly, welcoming, and fun throughout our stay.

As for the room, the layout seemed appealing when booking, especially the option with a door separating the sleeping areas. However, I would not recommend paying extra for this “upgrade”. There is only one air-conditioning vent in the entire space, located near the entrance. Once the divider door is closed, there is virtually no airflow to the separate room, making it uncomfortable.

Unfortunately, based on our experience, we would not return. There are many other resorts that provide a more relaxing atmosphere, better amenities, and a more enjoyable guest experience.

Family_with_children

6/10

Pleasant

03 Jun 2026

Faith

Overall nice stay.

Family

10/10

Exceptional

29 May 2026

Sharon

Went with family. Had an awesome time! Property is beautiful and well maintained. Rooms large and immaculate. All restaurants excellent . Food is great. Enrique made our stay extra special. He took care of us at all the restaurants we ate at! He went over and above for us. Night shows were entertaining .. plenty to do. Would definitely recommend this resort! Sharon

Family

8/10

Excellent

28 May 2026

gary

Octavia was very friendly and helpful. James on the entertainment crew was fantastic. Food was good. Rooms were nice. Everyone was very friendly.

Partner

10/10

Exceptional

27 May 2026

Olive

Great resort will return 😊

Partner

10/10

Exceptional

27 May 2026

elvia

Encontramos el hotel muy bueno el servicio espectacular

Friends

8/10

Excellent

27 May 2026

Payal

Access to drinks and alcohol is unlimited - but the areas where you get them are limited.

Food for us was very limited as vegetarians- but the chefs were very accommodating to heat up our ready to eat food that we had taken

They had lactose free and gluten free options

Swimming pools were amazing

Breakfast was the best meal of the day

Staff at the restaurants and buffet were very very helpful - but other areas - the staff was very stubborn

Super kid friendly
Amazing activities

Clean and neat areas

Family_with_children

6/10

Pleasant

27 May 2026

Ashlea

This is our second time to stay at this resort. Honest Food Review: They will pressure you upon arrival to attend a \"time share\" session and will not have your room ready until you agree one way or the other, then magically - your room is ready. During the week the food is good. On the weekends, it begins declining. On Sunday, my eggs tasted and smelled like fish and the oatmeal had a very sour milk flavor. I declined on both after a taste test. We purchased a \"Cowboy Steak\" for what we were told $70. When we got to dinner, the steak came to the table. It was about 1/2\" thick and wagging its tail. We sent the steak back as it was literally just seared on each side and thrown on the plate. When it arrived back it had been completely cremated. We held a memorial service and ate the free grilled shrimp and cold mashed potatoes. Do not fall into this money trap.
Everything else is resort as usual. The beds are not fantastic, but the AC is. The shower is either scalding or ice plunge - there is no in between. Enter at your own risk when sunburned.

Family

8/10

Excellent

25 May 2026

Robert

most of the food was amazing. Feel like it could’ve had more options of restaurants. Bar was great. Workers were amazing resort was clean.

Partner

10/10

Exceptional

23 May 2026

TYRONE D

From the moment we arrived we was greeted with the best welcome. This is our second time coming back. Now we came back to celebrate our Honeymoon. And everyone knows our names and everything was just perfect. From the beginning to the end. Staff like Janet from the security staff, the receptionist the lady with the short hair always with a big smile. The staff from the restaurant and buffet. Like Marcelina, Juan, Gustavo, Mateo, Jesus, Arlen la cubana 😊 y muchos más que marcaron con su sonrisa y el servicio excelente. Gracias 🙏 por hacernos sentir como familia.
Con dios por delante para el próximo año nuestro primer aniversario iremos a celebrar.
Sinceramente

Ursula y Tyrone
Los Toledos😊😊❤️

Partner

10/10

Exceptional

18 May 2026

FNU

Excellent service & amazing experience overall. Thank you

Partner

10/10

Exceptional

16 May 2026

Dominic

This was the best resort i’ve ever stayed in. Was a perfect balance of calm, relaxing, and fun. There is so many activities throughout the day and they are instructed by an amazing group of staff. The staff was always attentive and ensuring your trip is going as perfect as possible. Everything was SO clean, from the pools to the room. One concern I had for the property before going was the cleanliness of the jacuzzi. It was SPARKLING. Everything at this resort impressed me. Don’t get me started on the food. Go to La Brisas. I’ve stayed in multiple resorts and none compared to the A la carte restaurants on this property. Which are fully included and unlimited. Speaking of fully included and unlimited, room service, and it was actually good. One of the best things I ate while here was the room service chicken quesadilla, which was available no where else. Macrame activity was the best, but make sure you reserve it early that day. So many great things to say about this resort. Want to try other resorts around cancun but I don’t know if I can anymore now that i’ve been here.

Partner

10/10

Exceptional

14 May 2026

Ernesto

Nice Resort for people that love relaxing in vacation recommended for families

Family

10/10

Exceptional

13 May 2026

Marioli

Excelente

Family

10/10

Exceptional

05 May 2026

Iva

Friendly staff, spacious property. The restaurants do not require reservation in advance. The hotel room key is on the bracelet, no additional cards to carry. Good food. Exotic fruits.
The only hiccup was the ocean. There was a lot of seaweed. But there was nothing that the staff could do about it.

Partner

6/10

Pleasant

05 May 2026

Jordan

children care was amazing, food was okay- resturants weren't always open. buffet was closed certain days which was a surprise to us. other than that food was great and staff was excellent. i did order room service and never recieved my food...

Partner

10/10

Exceptional

04 May 2026

Shelagh

It’s a perfect size, not too big but spacious and no problem finding chairs by the pool

Partner

10/10

Exceptional

02 May 2026

Lorena

Friendly staff, calm vacation

Family_with_children

10/10

Exceptional

30 Apr 2026

Yves

Clean and neat

Friends

4/10

Poor

29 Apr 2026

Melanie S

I wish I had better things to say about this property but it just didn’t hit the mark. I’ve stayed at countless all inclusives in my life and this one lacked the most for me. Albeit, I was told Iberstaro just took over this property 5 months ago so they may still be working on things.
Pros:
Beautiful property. Spacious but walkable. Pool felt big and not crowded.
Staff were friendly & welcoming
Decent restaurant options (for stays less than 6 days imo)
Room was better than expected with an in room jacuzzi and spacious balcony
Cons:
Greeted by our ‘concierge’ who took 30+mins to try and convince us to come to an “informational breakfast session” and we had to sternly decline for the 100th time to get the point across. Then she never spoke to us again
Room’s ‘mini bar’ was three sodas and two beers. Which was never replenished. We also didnt have the do not disturb sign so we had to call to request one
I had asked for a small anniversary surprise to be sent to the room (it was just a complimentary brownie) but that was never delivered
The pool swim up bar open opened at TEN (10) am. I’ve never heard of this before so that was shocking. Not to mention the bar tender seems to START setting up at that time so we really dont start getting drinks until 11. One day there was no ice and no ETA on the ice delivery either. Thankfully it only took about 30mins but what resort doesn’t have ice? First thing in the morning? There’s a lot more I cant fit here. Ok for $ i guess

Partner

10/10

Exceptional

28 Apr 2026

Jan Aleksander

The balconies are perfection! They have really comfy couches and chairs and are completely covered and shady. We were on the main floor so our \"balcony\" was right next to a little river, which was between our terrace and a main pool. I spent most of my time reading there. It was gloriously relaxing with no sunscreen worries.
The food was excellent!
If you're okay without a great beach (they do try clearing the sargassum every morning), and you just want a lovely place to relax and eat well, this resort is perfect!

Partner

10/10

Exceptional

25 Apr 2026

Komalpreet

Rooms were clean.

Partner

10/10

Exceptional

25 Apr 2026

Princilla

Good food, staff very helpful

Self

10/10

Exceptional

23 Apr 2026

Darnelle

Rooms were very clean. Staff was friendly and food was amazing!

Friends

10/10

Exceptional

20 Apr 2026

Princilla

The swimup room was clean, the set up is nice. But its definitely showing its age, needs remodeling. The staff was very nice and help!

Self

10/10

Exceptional

19 Apr 2026

Jennifer

We had such a memorable stay at Iberostar Selection Riviera Cancun everything was fantastic and wanted to recognize some of the incredible staff who truly made our trip special.

From the moment we arrived, the staff was welcoming, professional, and made everything smooth and easy. Mike the bellman was also fantastic — friendly and helpful right from the start. Richard’s always greeted us with his smile.

Throughout our stay, the service stood out everywhere we went.
Rolando was attentive, kind, and always made us feel taken care of.
At the pool, Aric at the bar kept the drinks coming and was always so polite

The restaurants were also a highlight —
Marlene at the Mexican restaurant was incredible and Laura at the Brazilian restaurant was great too as both provided amazing service and made our dining experiences even better.

A big thank you to Octavio the concierge and Adolfo in excursions for their help with planning and making everything easy and enjoyable.

We also unfortunately needed medical assistance during our stay, and we cannot say enough about Dr. Cesar Eduardo Arias Bustamante. He was absolutely incredible — professional, caring, and reassuring during a stressful situation. We are so grateful for his help. He is the best!!

Every one of these team members went above and beyond and truly made our vacation. Thank you for such a wonderful experience — we will definitely be back!

Partner

10/10

Exceptional

16 Apr 2026

Ryan

Not a beach resort due to seaweed but pools service and food were outstanding.

Family

10/10

Exceptional

16 Apr 2026

Melanija Ivana

I liked the swim up pools and bars

Family

2/10

Poor

15 Apr 2026

Juan M

The super small buffet, the cold food, the non-alcoholic drinks, horrible service, I feel ripped off Honestly not recommended this property

Family

10/10

Exceptional

14 Apr 2026

Rebecca

Our stay at iberostar selection Rivera Cancun was absolutely fantastic and we will be returning.
Travelers; 2 middle age ladies just looking for a quiet relaxing vacation.

Check in was quick and easy. We had requested a ground floor room when booking, which they provided for us. Our luggage was taken to our room #4115. The room was beautiful and clean. We had a jetted tub infront of the window over looking the pool which i did take advantage of. Our room

10/10

Exceptional

11 Apr 2026

Marko

Room was exactly as shown in pictures, newly renovated, clean and overlooking pool with beach view. Food in restaurants and buffet was great, much better then most resorts. Staff from bars to pool to restaurants where amaizing and accommodating.. Thank you Alex, Enrique and Danielle

Partner

10/10

Exceptional

08 Apr 2026

Angela

Massage on the beach was amazing! Had the best room on the resort, worth every penny! Ocean views and private swim up with jacuzzi inside and out! Gorgeous room, great food!

6/10

Pleasant

08 Apr 2026

Prashant Prakash

Had problems with all inclusive resort food is repeated allways they dont what to serve u with drinks i had that issue 2 times when complained it was served they should be very clear what is included and what not

My room AC was not working for few hours then was fixed

Family_with_children

4/10

Poor

07 Apr 2026

Jimit Narendra

The room was okay, but our shower was broken and toilet would not flush. The hot tub in the room was really dirty!

They did not fix the shower or toilet, even after complain.

Family_with_children

6/10

Pleasant

07 Apr 2026

Justin

Too many things to point out

6/10

Pleasant

06 Apr 2026

Andrew Thomas

THE BAD: Seaweed on the beach and water was awful and smelled so foul! Beach/Ocean time was supposed to be a major part of our trip and the poor condition of the beach/ocean was NOT advertised. Resort convenience store was EXTREMELY expensive for normal items like medicine, etc.

THE GOOD: Food was mostly great with options. Drinks were decent..if you like diet coke with your alcohol it tasted very odd. Lots of pools with space but were too cold in my opinion. Rooms nice and clean. Beds were average/good.

Family_with_children

8/10

Excellent

06 Apr 2026

Shawn Anthony

Food: Room service is better than average. Burgers were good and hot. Its only open until 1030 pm. The buffet is really good. The a la carte restaurants were not as good as the buffet. We had Spanish and Caribbean. The apps at the Caribbean were much better than the mains. The apps were tiny at the Spanish. The mains were good. If you come for an experience or an upclass dining experience, you will be disappointed. No hibachi or anything like that.
Beach: abysmal. The staff works all day to clear the sargassum but, it is all in the water. The beach is only a few feet wide and unswimmable.
Rooms: we got a ground level, ocean front, corner suite. The room was spacious with a king bed and huge tub. The outside area was the star of the room. We had a chair and sectional couch on the side of the room. In fromt of the room we had a couch, a table and chairs, then we had a bed to lay on. These had a wonderful ocean view right in front.
Entertainment: They had quite a bit of activity at the pool. Karoake was at the lobby bar on most days. The white party was not what we thought it was going to be. It was someone up singing on stage. The foam party was fun and rambunctious. Yoo bad they only have 2x per week.
Staff: The staff was womderful. They were always there to help and fill your glasses. Be warned that check-in and check-out are very slow. Also, time share people will hound you. Just tell them no.

Partner

10/10

Exceptional

06 Apr 2026

Kimberly Brianna

This resort was amazingg! Located 20 minutes from Cancun in Puertos Morelos but in a very secure area! Gated entry so very safe! The people were amazing and beyond friendly can’t wait to come back! Food was so good and my room was always cleaned! Private beach not the best clear water I recommend going to the hotel zone and being in that water!

Family_with_children

10/10

Exceptional

04 Apr 2026

Luis Enrique

Clean

Family_with_children

6/10

Pleasant

04 Apr 2026

Dani

We had certain issues after we checked in with our room and extra bed . Shift supervisor “Roberto” was not helpful at all and was very rude which made our first night horrible. We made the reservation for two adults and three children and he asked us to sleep on two queen beds. This guy knows nothing about hospitality or safety measures ! Next day I spoke to Janet who went out of her way to make our stay a better one . She was very understanding and was always checking on us after this nightmare on the first night . I can’t thank her more for rescuing our vacation . Big thanks also to Enrique at Mexican restaurant and Augusto from room service. This hotel need more people like Janet who knows how to make a difference !

Family_with_children

8/10

Excellent

04 Apr 2026

Martina

Nice trip

Family_with_children

8/10

Excellent

01 Apr 2026

Kaylie

The beach is full of seaweed so if you care about the beach this isn’t the property for you but of course that isn’t the hotels fault. The pools were fantastic and we also had a swim up room which was also great. We got drinks served to our swim up room as well. We did get into every restaurant there, sometimes we had to go on a wait list and sometimes we didn’t have to wait at all. We never had any trouble getting a chair at the pool which was awesome. Mini bar in the room could be better as it was only stalked with two beers a day. Sometimes we asked for more and we got it. Sometimes we didn’t. You can order room service to your room which is also fantastic.

Family_with_children

8/10

Excellent

31 Mar 2026

reema

Kids area wasn’t in the best condition

Family_with_children

8/10

Excellent

31 Mar 2026

cindy Lou

Beautiful property! We had a great time. Lots of families and kids at this resort. The beach is very very small, no one was ever on it. There are some chairs and beds available, but you can’t walk the beach and we couldn’t swim due to the seaweed. The food was great, definitely recommend the Caribbean and the Italian. Staff were very friendly and helpful. Would recommend for a relaxing family vacation if you like to be poolside!

10/10

Exceptional

27 Mar 2026

Bailey P

I love my stay here. I would definitely come back. It was very much kids friendly and the staff was amazing.

Family_with_children

8/10

Excellent

24 Mar 2026

Olga

The electricity went out the first day and we had multiple fire alarms at 2 am for no apparent reason. The staff is very friendly and helpful, the food is great! The pools are awesome but the beachside is unusable due to the sea weed

Family_with_children

6/10

Pleasant

23 Mar 2026

fiona

Resort is nice, food is good, plenty of pop up food stations during the day. 3 Swim up bars and other bars for refreshment. Area for younger kids is very nice. A couple of pool activities for older teens. Beach is close but I would not swim in the water, they do have nice huts to relax on. Walk out swim rooms, are not directly walk out but do have a large area to hang out. We did loose power and water due to weather but it did come back the same night.

Friends

10/10

Exceptional

22 Mar 2026

omaira

I loved it . Staff was amazing extremely helpful .
Now the food ! We arrived on a Friday for gala night . Steaks that melt like butter , lobster delicious . The buffet was my favorite place to eat out of all restaurants. Will definitely return again this summer .

Partner

10/10

Exceptional

18 Mar 2026

Amanda Mary

Clean room, friendly staff, food was great. The only thing was the beach it was just ok

Family_with_children

10/10

Exceptional

17 Mar 2026

Aleks

Resort really nice,rooms was clean always nice,staff was really nice and friendly..specially girl name Alondra..she’s amazing..