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Hotel Ojo De Agua

Riviera Maya / Playa del Carmen · Mexico

Javier Rojo Gomez, MZ2LT16SM2View location

7.4/10Very good1,000 Reviews
Cleanliness7.6/107.6
Service8.0/108.0
Comfort6.8/106.8
Condition6.4/106.4
Amenities6.6/106.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Ojo De Agua

Nestled directly on the beach, this hotel offers a pristine coastal retreat with powdery white sand and turquoise waters. Palm trees line the shore, with wooden lounge chairs and hammocks available. Thatched-roof structures provide shade, while blue umbrellas dot the beach. Travelers consistently praise the beautiful beachfront location.

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When you stay at Hotel Ojo de Agua in Puerto Morelos, you'll be on the beach, a 1-minute drive from Puerto Morelos Town Square and 5 minutes from Puerto Morelos Beach.

This beach hotel is 10.9 mi (17.5 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 13.1 mi (21.1 km) from Maroma Beach. Make yourself at home in one of the 35 air-conditioned rooms featuring flat-screen televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Entertainment
Beach services
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators By ocean Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: MXN 70.39 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately MXN 280 for adults and MXN 280 for children
    • Airport shuttle fee: MXN 900 per vehicle (one-way, maximum occupancy 4)
    • Airport shuttle fee per child: MXN 1 (one-way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Ojo de Agua Beach 0.1 km / 0.1 mi
Arrecife de Puerto Morelos National Park 0.1 km / 0.1 mi
Puerto Morelos Town Square 0.5 km / 0.3 mi
Puerto Morelos Artists’ Cooperative 0.6 km / 0.3 mi
San Jose Catholic Parish 0.6 km / 0.4 mi
Faro Inclinado 0.6 km / 0.4 mi
Puerto Morelos Beach 2.7 km / 1.7 mi
Dr. Alfredo Barrera Marin Botanical Garden 3.5 km / 2.2 mi
Monumento Ruta de los Cenotes 4.2 km / 2.6 mi
Sanctuary of Hope and Time Capsule 4.6 km / 2.9 mi
Jungle Spa 5 km / 3.1 mi
Petempich Bay 12.6 km / 7.8 mi
Playa Paraiso Golf Course 15.2 km / 9.4 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya 15.4 km / 9.5 mi
El Rey Polo Country Club 15.5 km / 9.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 34
  • hotel
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport ShuttleExtra charge
  • Room service
  • Multilingual staff
Show 13 more facilities & services
  • 24-hour security
  • Hotel safe
  • Private pool: 1
  • Bar
  • Restaurant: 1
  • Breakfast a la carte
  • À la carte lunch
  • Set menu lunch
  • Set menu dinner
  • Breakfast and dinnerExtra charge
  • Breakfast and lunchExtra charge
  • Half BoardExtra charge
  • Identification card at arrival
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 18 m²QUA.ST-1
    QUADRUPLE STANDARDPhoto unavailable6 photos

    Hotel Ojo De Agua

    QUADRUPLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST-1

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • TV
    • Internet access
    • Mini fridge
    • Safe
    • Wi-fi
    • Outdoor swimming pool

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM DELUXEFAMILY ROOM • DELUXE • 1 Bedroom • 20 m²FAM.DX-10
    FAMILY ROOM DELUXEPhoto unavailable9 photos

    Hotel Ojo De Agua

    FAMILY ROOM DELUXE

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DX-10

    Room amenities

    • Safe
    • Mini fridge
    • Bathroom: 1
    • Outdoor swimming pool
    • Internet access
    • TV
    • Shower: 1
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 14 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable8 photos

    Hotel Ojo De Agua

    DOUBLE STANDARD

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Mini fridge
    • Outdoor swimming pool
    • Wi-fi
    • Bathroom: 1
    • TV
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR OCEAN VIEWDouble or Twin • SUPERIOR OCEAN VIEW • 1 Bedroom • 14 m²DBT.OV-SU
    Double or Twin SUPERIOR OCEAN VIEWPhoto unavailable7 photos

    Hotel Ojo De Agua

    Double or Twin SUPERIOR OCEAN VIEW

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.OV-SU

    Room amenities

    • Wi-fi
    • Safe
    • Internet access
    • TV
    • Bathroom: 1
    • Outdoor swimming pool

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Ojo De Agua

7.4
Very good
1,000 Reviews
Cleanliness
7.6 /10
Service
8.0 /10
Comfort
6.8 /10
Condition
6.4 /10
Amenities
6.6 /10
100 reviews shown
2/10
Poor
16 Jul 2026
Carlos
I arrived late and was informed that my requested double bed was no longer available due to water problem with the intended booking.

I was directed to their \"sister\" hotel around the corner and given a sub-standard room. The a/c worked well and the direct access to the beach remained however, something seemed completely off about being directed.

The loaner /backup room down the street was no where near the quality displayed for the original room LEADING ME TO BELIEVE that the original room at \"Ojo De Agua\" was a false to begin with.

Beware of this potential scam.
Partner
2/10
Poor
30 Jun 2026
Gloria Ellen
Nothing. No running hot water for bathing. Bugs in the shower. No amenities what so ever. Property looked like under construction. Would not recommend.
10/10
Exceptional
28 Jun 2026
Emilio
Good
2/10
Poor
27 Jun 2026
GORGE
⭐☆☆☆☆ (1/5)

Avoid this hotel at all costs. This was one of the worst hotel experiences of my life.
The room looked absolutely nothing like the photos advertised online. It was old, extremely dirty, poorly maintained, and we even found cockroaches inside the room. I’ve attached photos so everyone can see the real condition of this place.
The refrigerator was so filthy that it was disgusting to even open it, let alone store food inside. There were exposed electrical wires in the room, creating a serious safety hazard, especially for families traveling with young children. There was no microwave in the room, and the TV wasn’t even properly connected.I was traveling with my 18-month-old daughter and brought homemade food because she follows a special diet. We simply asked the restaurant staff to warm up her food for a few seconds. Both the restaurant staff and the hotel management refused. It was obvious they cared more about forcing guests to buy food from the restaurant than helping a toddler. That complete lack of compassion and basic customer service was honestly the most upsetting part of our stay.
The swimming pool was also dirty and did not look clean or safe to use.
This hotel is dirty, outdated, poorly maintained, and provides terrible customer service. The photos are misleading, and the reality is completely different. If you care about cleanliness, safety, or you’re traveling with children, do yourself a favor and stay somewhere else. This hotel does not deserve money
Family_with_children
6/10
Pleasant
26 Jun 2026
juan
No breakfast, view 50/50
8/10
Excellent
22 Jun 2026
Morgan
Room was clean. Beds were
4/10
Poor
13 Jun 2026
Alexander
They sold the room knowing full well that the shower do not work in the entire building. I could not take a shower dor 2 days, third day I had to shower in another room at building next door.
Hotel is pretty run down.
Self
10/10
Exceptional
06 Jun 2026
Janine
Amazing location with access to the beach club next door. Very nice staff, comfortable beds and great AC!
Friends_and_family Family
8/10
Excellent
05 Jun 2026
magriet
The room was cleaned to perfection. The staff were friendly and helpful. The view was beautiful.
Family
8/10
Excellent
20 May 2026
Humberto
Good deal for the price
Self
10/10
Exceptional
17 May 2026
Martin
Good place
2/10
Poor
04 May 2026
Javier
Las fotos publicadas mo corresponden a la realidad del hotel
10/10
Exceptional
26 Apr 2026
glen
Clean room Great helpful staff
Very close to the beach and food vendors on streets
Self
6/10
Pleasant
24 Apr 2026
Vicky
Room was clean but first room had the sliding glass door to go outside did not work. The safe did not work. We got moved and everything was fine except this room the shower leaked all over the bathroom.
Other than that the staff is wonderful, nice and accommodating. The beach is beautiful and just steps away so makes up for the room.
I heard this part of the hotel is going to be ripped down and added to the newer part beside it.
Friends_and_family Friends
6/10
Pleasant
22 Apr 2026
Garrick Jan
I got the room I wanted, door had obviously been kicked in before and was badly repaired, showerhead only provided a dribble down the wall staff did try to remedy but I gave up and made due, breakfast was available next door but not until 10:30 am and only on random days, the pool was drained on my 3rd day , staff was great, manager looked at me like I was a criminal and sternly told me rules like I was an irresponsible teen, I'm 67, that said it was a nice quiet stay with a beautiful beach, I got what I paid for
Self
10/10
Exceptional
21 Apr 2026
Neely
Room was spacious clean and staff courteous and helpful. The only thing was we didn’t have an outlet that worked in bathroom. But who needs dried hair when at the beach. I highly recommend!!!
Friends
8/10
Excellent
19 Apr 2026
Enrique
The building is showing some age, the staff very service oriented, the breakfast is great, direct beach access with bay watching. Good food options around there.
Friends_and_family Family
10/10
Exceptional
13 Apr 2026
ADRIANA SOLEDAD
El hotel es algo antiguo , los precios muy accesibles , frente al mar , el servicio muy cálido.
Partner
10/10
Exceptional
09 Apr 2026
Emily
It was the perfect hotel for a weekend getaway. It was very clean, and the rooms were perfect. We could walk right to the beach from our room, and the restaurants were great overall. I would highly recommend this place for people looking for a peaceful getaway right on the beach, without the huge crowds in the hotel zone of Cancun.
Family
10/10
Exceptional
08 Apr 2026
Melco
Location is amazing
4/10
Poor
07 Apr 2026
David
I had a very disappointing stay at this hotel and would not recommend it.

One of the biggest issues was the lack of hot or even warm water. Every time we tried to shower or use the sink, the water was cold, and to make matters worse, there were moments when brown water came out of the tap. When we brought this up to staff, we were simply told “that’s how it is,” with no effort made to resolve the problem or offer any solution.

We had booked a king bed suite but were given a room with only a double bed, which was not what we paid for or expected. The condition of the room overall was poor. The fridge was broken, with only part of it functioning, making it difficult to store any food or drinks. The closet door was loose and hanging, clearly not maintained, and the sliding door to the deck was extremely difficult to open—it would get stuck halfway and required excessive force to move.

Overall, the property feels neglected and poorly managed. Between the basic amenities not working, the incorrect room, and the lack of response from staff, this was a frustrating experience from start to finish. I would strongly suggest looking elsewhere.
Partner
10/10
Exceptional
07 Apr 2026
Gillian Ethel
Basic room but clean and comfortable bed. Plenty of clean towels daily. Staff friendly and helpful. Pool area lovely and not crowded. Good beach access. Great licatikn, quiet yet clise to everything.
Self
6/10
Pleasant
05 Apr 2026
Joanna
Beachfront, rooms are outdated, too old. Must take the ally to find Hotel. Parking not close to hotel. I wouldn’t stay here again.
6/10
Pleasant
05 Apr 2026
Siomara Soto
The property is located in a nice location but is good just to sleep and go nothing fancy. The restaurant next door it’s nice and the food is affordable. The waitress was very nice and attentive specially Italia was always so nice.
In general this hotel needs a lot of updates specially the bathrooms.
Family_with_children
2/10
Poor
04 Apr 2026
Natalie
The place was filthy , the bathroom had broken doors, there’s was a huge stain on the quirky, we left after 10 minutes, I need to know how I can be reimbursed for this nightmare if a stay
Partner
4/10
Poor
03 Apr 2026
Annette
Well located, good.service but
Shower not very efficient
Fridge Freezing
Patio door verynhard to open

HUMIDITY in the room!!! To much!!

No miroir!!! Only 1 tinny one in washroom

To expensive for the quality

Hostel is much better environment and price
Friends_and_family Family
2/10
Poor
31 Mar 2026
Mahmood
Very Good location . But service and hotel is not good .Tv was not working closet has no hangers mattress was so uncomfortable . Hotel has no king size bed . Over all is bad experience
Friends
8/10
Excellent
31 Mar 2026
Penny
Great location, amazing staff . The property is ver outdated where our fridge had no shelves on the door and inside , covered in rust on the outside , shower head had about 5 sprays and was green from scale , tv didn’t work but another was replaced from another room which was common , we had no outside table so that was taken from another room for us , bed was clean and freshly made everyday , same for towels , only 2 hairdryers for 20 rooms . Some sunbeds were broke and cushions were damaged on the beach , a charge for umbrellas . No outside loungers for the pool except two big beds . The location was the main key for our-stay as it was close to everything . .
Family_with_children
6/10
Pleasant
31 Mar 2026
Patty
I mean. I picked it because it was cheap. The AC worked and I slept well. It was quiet. It’s a little run down and the floor of my room was quite dirty. Puerto Morales is kind of cool.
Self
8/10
Excellent
26 Mar 2026
Andre
Poll needed cleaning more often. Staff were friendly and helpful.
Partner
10/10
Exceptional
23 Mar 2026
Denise
Very kind helpful staff! Beautiful morning views from our room!
Family
8/10
Excellent
22 Mar 2026
Gwen
Yes
8/10
Excellent
20 Mar 2026
Christian
Great location. Amazing staff. As stated in other reviews, mattresses need to be replaced. They were not very comfortable. Also, hot water could be a bit hotter. That said, it was a good stay for a couple of nights.
10/10
Exceptional
17 Mar 2026
Scott
Area, restaurants, beaches, hotel staff, hotel location were/are all amazing. Hotel quality is low, but good overall given the low room prices. Clean and comfortable rooms.
8/10
Excellent
16 Mar 2026
Kathy
Great location for beach vibes. The room is bare bones, but clean and very helpful staff.
4/10
Poor
15 Mar 2026
Camille
This was a disappointing experience and I would not stay here again. To begin with, I arranged the airport transfer with the hotel, and was told it could be paid with a credit card, but when I was picked up, the driver did not have any capability to take a credit card and required cash.

The room was in significantly worse condition than shown in photos, with all of the furniture chipped and beat up. The safe did not work, the beds only had a single sheet to cover yourself with (no blanket or anything). The shower could at best be described as a lukewarm trickle.

The beach club was comfortable and in a nice location, but service was extremely slow. I did not have the time to check out the pool.

The employees were friendly, and I appreciated that I was able to check in early when I arrived. However, the rooms are in poor condition and uncomfortable. This is a good location but the hotel would need to be significantly updated for me to want to return.
Self
10/10
Exceptional
14 Mar 2026
Amy
I loved staying here. The turquoise accents in the room really made it feel I like the ocean. I could see the beautiful pool in the ocean from my window. It was just a short walk to the beach. I will definitely stay here again!
Self
10/10
Exceptional
14 Mar 2026
Danny
🇨🇦 solo backpacker I stayed here for 9 days 3/26
Great location essentially rite on the beach 100 meters and walking distance to everything else
Basic room with fridge mini
Beds are a little hard but I would stay here again. Great staff and use of beach lounge chairs
Self
8/10
Excellent
12 Mar 2026
Timothy John
Clean room and great location. The hotel could use some simple maintenance that would improve the first impression- paint the lobby and hallways, exterior landscaping at the entrance. Meets the basic needs of travellers and family’s who want close access to the beach and restaurants
Family
6/10
Pleasant
10 Mar 2026
helen
Yes
6/10
Pleasant
06 Mar 2026
richard michael
Ocean view with bird droppings, but a heavy rain cleaned the window. Three stories up with no access so they can't do much about it. Very basic, not even a cup in the room to brush teeth no potable water. There is soap and shampoo in luke warm shower. Good restaurant right there its all ok for the price because beach is steps away.
8/10
Excellent
05 Mar 2026
ESTRELLA
Perfect location on the beach. Perfect short walk to all the restaurants and shops and main town. The property itself needs updating. No closet or drawers. Very friendly staff. Restaurant on the beach and massage on the beach was awesome
Friends
2/10
Poor
04 Mar 2026
Yolanda
I will like to get my obey back for the first night’s stay as I have pictures of the awful conditions there. The staff was totally unprofessional. However the manager gave me a room on the bottom floor since I have mobility problems and use a walker.
The agent who initially checked me in wanted to charge me an upgrade although I paid the highest price for each room at $150 plus tax each night. The “upgrade”‘had a giant roach, lines across the TV screen, as well as rust on desk chair and refrigerator. I can send pictures for proof of what I just said.
Prices this week there is a fraction of what I paid.
Terrible customer service until I finally met with the manager the following afternoon. I really did not enjoy my stay there because I had to deal with so many problems.
O want to officially make a complain to resolve this terrible problem at this hotel.
Kindly,
Yolanda Noriega

Kindly,
Toll
Self
8/10
Excellent
02 Mar 2026
Jose Manuel
Staff helpful and friendly. Rooms cleaned daily. Free parking. Some rooms the safebox don't lock. Some rooms there is no hot water.
8/10
Excellent
23 Feb 2026
Erin
The room was clean, decent price and being right on the beach was fantastic. My only complaint was the hotel collecting an environmental tax (it's not what the tax is for) it's that Expedia states all taxes included in price. That's on Expedia as well as the hotel.
Partner
6/10
Pleasant
16 Feb 2026
William
Staff was good, hotel is older and very basic. Nice peck to get beach passes. If you to safe money it adequate. There are much better hotels on the beach that are only a little bit more expensive.
6/10
Pleasant
15 Feb 2026
anit
It is a very bare bones place. It has the basics. There are two properties, the one closer/attached to the beach club seems better. Try to stay there if you can- it seems like it would be better. The beach club situation is very strange. They sell a lot of day passes to anyone so it is not guaranteed that the hotel guests will get a chair. Get a massage from Jonattan at their spa- this was the highlight of the trip. He is excellent.
Leisure Family
10/10
Exceptional
15 Feb 2026
Emma
We had a wonderful stay at Hotel Ojo de Agua. The front desk staff were so helpful and friendly. Parking was easy. The hotel is situated right on the beach and has lounge chairs for guest use and a restaurant that serves delicious food and drinks. Margaritas on the beach…it doesn’t get much better than this!
Leisure Partner
6/10
Pleasant
13 Feb 2026
David
Just a basic room. Was a little over priced for what you got. But it was all I needed. Pool could use some cleaning. Don’s bar was close. That was a great place to catch happy hour.
Leisure Family
8/10
Excellent
11 Feb 2026
Liana
They are under some construction. They had very limited hot water in one building. They accomodated us and moved us to lodge style property. They were very nice
Partner
6/10
Pleasant
11 Feb 2026
Isela
The room was in decent condition. Air conditioning worked perfectly. Right next to the beach.
2/10
Poor
09 Feb 2026
David
The difference between the photos and the actual room were remarkable. The room was really quite disgusting. Rust on towel bars, black mold on floor. The bedding was gross and pillows were throw pillows with pillow cases.
You have to pay to get a beach umbrella and the beach chairs are in terrible conditions.
If I could have cancelled, walked away or found another place, I would have. We were here for one night. If I was here for a week. I would have left.
How this place has a positive rating is beyond me. Don’t believe the pictures. Expedia….can I get my money back?
Leisure Partner
6/10
Pleasant
06 Feb 2026
Kari
The rooms could be updated a bit
Leisure Partner
8/10
Excellent
05 Feb 2026
Aaron
Location, beach club, food at the beach club
Leisure Partner
10/10
Exceptional
03 Feb 2026
Melissa
The staff is very friendly. The room was clean. Second time I’ve been here. I’ll definitely be back.
Leisure Self
6/10
Pleasant
02 Feb 2026
Derek
Initial room lacked safe, working Wi-Fi, and working TV (since it's IPTV). Moving was an ordeal in being told \"another hour\" until I escalated with management at their sister property.

Once we were moved things were much better.
Business_and_leisure Partner
8/10
Excellent
22 Jan 2026
David
The staff were very welcoming, they were very helpful with advice for getting around town and places to eat. They took care of everything we needed quickly, and were very friendly. The location of the hotel is absolutely amazing! Right in the heart of the town, and right on the beach. The only reason for 4 stars instead of 5, is that the rooms could use some updating. Overall we were very pleased with our experience, and had a great time
Leisure Partner
10/10
Exceptional
22 Jan 2026
Rhonda
Love Ojo! It was my second stay, great location, clean, quiet, affordable. It's not fancy but I'm fine with that beause Im on the beach. Coffee makers in the room would be great. Bedside lamp would also be a welcome addition (they had them my initial stay but not this time).
Leisure Self
6/10
Pleasant
21 Jan 2026
Susan
An old hotel in a great location. No
Leisure
4/10
Poor
18 Jan 2026
Shannon
Run down, not maintained, not clean, sink dirty in bathroom, no hot water the location was the ONLY positive thing
Leisure Family
6/10
Pleasant
16 Jan 2026
Daniel
My stay here was okay overall. The rooms look newer in the pictures than they are in real life and are a bit worn. The shower was very basic, but shampoo, conditioner, and body soap were provided. Towels were clean, and the beds were fine.

The pool photos are misleading. The pool shown in the listing is not on the property, and the actual pool on-site is very basic. I was also charged an extra 100+ pesos at check-in for beach seaweed removal, which wasn’t mentioned beforehand.

The best part of this place is the location. You’re on the beach within a minute, and beach chairs are free for guests (shade costs extra). You’re given a wristband to wear during your stay. There’s a bar on-site that serves food and drinks to the beach, which is convenient but pricey. There’s also a small convenience store nearby for cheaper drinks and easy access to bathrooms near the bar.

Overall, it’s worth the money for the beachfront location. The beach is quiet and relaxing before noon and gets more crowded later, but it’s still much more laid-back than Cancun beaches. The staff was not a problem and the cleaning folks were out every morning making sure they were cleaning. I would recommend going out of that tourist area on the long road you entered from and go to the local park … there u will find tacos, quesadillas, and other restaurants that are much better and much cheaper. Good luck!
Leisure Friends
6/10
Pleasant
14 Jan 2026
Jessica
Room is as basic as they come, they are very strict with towels and would not under any circumstances give us any more than two a day for either the room or for the pool/beach.
Leisure Partner
4/10
Poor
13 Jan 2026
Pamela
Bare bones room and beds were very uncomfortable
Leisure Self
10/10
Exceptional
12 Jan 2026
Cassie
Walk out to beach, 24/7 front desk, amazing food at beach club. Staff is bilingual and all needs were met. Pretty simple: beds, shower & beach.
2/10
Poor
12 Jan 2026
Julie
I wouldn't even let a dog stay here. After viewing my room I went down to complain but no one was in the front room. My friends ended up taking me to their place down the beach for my entire stay in Mexico. The place is literally a dump. Blood stains on the matresses, stairs and in the hallway. Garbage, not bagged, just pulled up by the door. There was a window in my shower out to the hallway. I paid an additional 23.00, to supposedly have the beach kept clean, it was not clean much less swimmable or even approachable. I have photos I'd love to submit, but it doesn't allow for this option.
I returned the nexted morning, letting them know I hadn't stayed there and would NOT be staying there.
I also suggested Expedia take this location off their site as a place to stay.
Never been so disgusted with a place
Leisure Friends
2/10
Poor
08 Jan 2026
Tammy
Had no hot water the entire stay! And 2 mornings there was not water at all!!!
Leisure Family
10/10
Exceptional
07 Jan 2026
Shannon
Right on the beach! Clean room. Friendly staff. Extremely close to restaurants and shops, but hotel itself is quiet
Leisure Family
2/10
Poor
06 Jan 2026
Araceli
Old,Dirty Ugly not recommended
Leisure Family
6/10
Pleasant
05 Jan 2026
Rona
The furniture in the room was not in good condition and there was a very noisy pump outside which ran 24/7 and had no sound proofing. The staff were very courteous and helpful, the room was very clean and the location perfect
Leisure Family
2/10
Poor
05 Jan 2026
Wayne
No hot water. Noisey. Had to stand on the bed to open closet. No front office amenities- not even coffee.
Leisure Family
10/10
Exceptional
04 Jan 2026
Nicole
Excellent beachfront access! Kind and helpful staff :)
Leisure Family
2/10
Poor
04 Jan 2026
Patricia
The shower didn’t work I complained at checkout. She offered to come look at it… a little too late
Leisure Partner
6/10
Pleasant
01 Jan 2026
Susan
The front desk fellow was very nice and helpful. I liked the hotel but my husband did not like the loud partners on the beach who were singing loudly until 5 am. The unit did not have any toilet paper either! That was quite a surprise. Also, no elevator so not a good situation if one is carrying a heavy suitcase. The restaurant
8/10
Excellent
31 Dec 2025
Meredith Margaret
The location is AMAZING - right on the beach! Friendly & helpful staff. Great communication with front desk :) Rooms are clean, simple, no frills. Comfy bed. Fabulous restaurant & piña coladas. Pillows a bit lumpy. Hot water 95% of the time. Air conditioner & tv works great. No complaints. Good price. Thanks for having us :)
8/10
Excellent
29 Dec 2025
wes
Room was clean, staff were friendly. And you can’t beat the beach its on
Leisure Family
10/10
Exceptional
27 Dec 2025
John
Good Location
6/10
Pleasant
26 Dec 2025
Edgar
Staff was wondering
8/10
Excellent
20 Dec 2025
Carlos Eduardo
No frills stay, easy access to the beach
Self
10/10
Exceptional
20 Dec 2025
Eric
I love the staff at Hotel Ojo De Agua, they are wonderful
10/10
Exceptional
19 Dec 2025
Jim
We had a wonderful time again. Our room was not ready but he gave us another room right beside the pool bottom floor. It was great. Loved sitting on their beautiful beach every day. Room was cleaned every day and AC was nice and cold. The fridge kept our beer nice and cold too. Will be back next season or maybe again sooner. Thank you
Friends_and_family Friends
10/10
Exceptional
19 Dec 2025
Eric
The staff are so very welcoming. I feel relaxed and comfortable from the moment I arrive.
Leisure Self
4/10
Poor
11 Dec 2025
Kevin
Location is fantastic... Facility is very rough around the edges
4/10
Poor
11 Dec 2025
Rosa
This is an outdated place, some things are deteriorated, towels with holes, rusty showerhead, the TV screen had a line in the middle.
The water tasted horrible. It looks much better in the pictures
6/10
Pleasant
10 Dec 2025
Francisco
was no hot WATER, WE HAVE TO MOVE TO OTHER ROOM, OTHER THAN THAT WAS OK.
Leisure Family
4/10
Poor
10 Dec 2025
Brianna
There was no hot water in our room for the entire 6 days that we stayed there. Twice guests next door kept us up all night by either partying on the balconey at 3 am or smoking all night. The patio doors didn't seal properly so the neighbour's cigarrette smoke filled our room.
Leisure Friends
8/10
Excellent
03 Dec 2025
Edwin
Rooms were clean, beds comfortable, don't expect hot water, luke warm at best.
Right on the beach, accomodating staff and a nice restaurant
Leisure Partner
2/10
Poor
02 Dec 2025
Nicole
I booked a King Room with a sea view. The bed was not king size. It was maybe a queen in a double frame. That was fine. But the bed frame was only 6” off the floor and the window to see the ocean were barstool height. Higher up than normal windows.
Then the next morning I attempted to take a shower. There was zero hot water. So I washed the needed parts and skipped the rest. The electric outlet in the bathroom did not work either. That was the last straw. I went down to the reception desk. I told the lady my issues and she said yes, they knew they had been working on it. I could get a new room to shower in. OMG! They knew and still put me in that room without telling me in advance. I would have the refused the ocean view that I couldn’t see anyway for hot water to shower and wash my hair. So frustrating!
Business_and_leisure Family
6/10
Pleasant
01 Dec 2025
timothy
Property needs some care however it’s proximity to the beach and staff safe the day for this hotel!
4/10
Poor
26 Nov 2025
Elma
No hot water in the shower tv. Problems Not my favorite
Leisure Partner
6/10
Pleasant
17 Nov 2025
Alan
This wasnt a very nice experience. It does have does rooms they show, but they also have an old not that nice building not facing to the beach, that is below average. water pump was noice almost all day long, and theres many other things they could fix easy to get better acomodations. I booked just to relax 3 days, but it was dificult. Now, it was cheap, but not as cheap for the relation money: quality. The location is amazin, everything is on a walking distance, thou.
Business_and_leisure Partner
10/10
Exceptional
15 Nov 2025
Jose Sebastian
El hotel tiene todo lo que necesitas. Es un hotel modesto y pequeño. Nunca habia tenido una habitacion tan cerca del mar, literalmente como 50 metros. Su restaurante es muy rico.
Partner
4/10
Poor
10 Nov 2025
Peter
Room was in need or repair and decorating, all very worn. Staff were excellent and aircon was good, very safe
Leisure Partner
6/10
Pleasant
22 Oct 2025
Farley
Got there first room not good, they put us in another room air conditioning broke, 3 rd room was the best. Staff was nice, overall ok
Leisure
10/10
Exceptional
01 Oct 2025
Carlos
Proper installations, right in front of the beach.

Fair enough for the price.
6/10
Pleasant
27 Sep 2025
Carol
The view from my room was stunning. I looked towards the pool, palm trees, and the ocean. It was very relaxing place to stay
Leisure Self
10/10
Exceptional
22 Sep 2025
Thomas
We are regulars here and will keep coming back. This is not a five-star resort but is very clean and the staff are mucho friendly. The beautiful beach is 100 feet away and the hotel offers chaise lounge chairs for guests. Umbrellas are available.

The restaurant next-door, seemingly on the same property, is very agreeable with good food and good prices.

There are a ton of other good restaurants in easy walking distance, even for someone like me with a hip and knee replacement!

The water isn’t potable and warm showers are hard to come by but everything else here makes up for these things.

Ana, David, and Fernando (and the rest of the front end crew) make the check in process very easy.

Leisure Partner
10/10
Exceptional
18 Sep 2025
Lynda
Spent 2 weeks it was great nice and quiet.
8/10
Excellent
17 Sep 2025
Alejandro
En general todo muy bien, solo no había agua caliente
Self
8/10
Excellent
15 Sep 2025
Janet
i love coming to Ojo de Agua. staff are very friendly and helpful. only problem was that the safe was inoperable. i was informed they are planning getting the lock fixed.
Leisure
10/10
Exceptional
13 Sep 2025
Giampiero
Great Hotel on the beach

Location & surroundings

Hotel Ojo De Agua
Javier Rojo Gomez, MZ2LT16SM2, Puerto Morelos, Mexico

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Hotel Ojo De Agua

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