Name: Ventus Ha´ At Marina El Cid Spa & Beach Resort
Address: Boulevard El Cid Mza 20. Lt. 1-01., Unidad 15,, Puerto Morelos, 77580, MX

10/10

Exceptional

05 Aug 2026

Michael

Great stay at Ventus Ha. Family of 4 staying in a double double bedroom. Room was large enough for us and the double sinks outside the toilet and shower meant everything was more convenient. The staff were brilliant, massive shout out to Elvis (breakfast at A’akat) and Jorge (Waves Bar) who went above and beyond.

We loved that the other two hotels were available, the pools there were much louder and busier, whereas the Ventus Ha pool was more tranquil. The food was really good, the lunch buffet had some great choice. Make sure you get to Kobo the teppenyaki restaurant.

Downsides: it’s not a beach resort and it’s not particularly close to nearby amenities. Also could do with ice creams at poolside bar, but my waistline wouldn’t thank me for saying it.

For the jumpy: there are wild crocodiles at the back of the resort (behind secure fences) and we bumped in to lizards and raccoons daily.

The downstairs rooms at Ventus are covered by foliage, get an upper room if you can, suspect it’s pretty dark on floors 1&2.

10/10

Exceptional

03 Aug 2026

Christina

I had a wonderful stay the accommodations and restaurant's were wonderful and pleasant staff

10/10

Exceptional

03 Aug 2026

Nelson Acosta.

La estancia de 7 noches fue sencillamente espectacular, magnífica, maravillosa y todos los calificativos positivos que se puedan añadir a un hotel de vacaciones. Desde las instalaciones todas, hasta el personal del hotel desde el primero hasta el último, unos más serios , otros más simpáticos, pero todos atentos , y prestos a ayudar en cualquier momento. La comida exquisita, los restaurantes excelentes todos , la presentación de los platos con un gusto exquisito. La habitación súper cómoda, la cama aún más. Los desayunos exquisitos y variados.
La decoración del hotel es de un gusto muy espectacular en todos los sentidos. Las amenidades del hotel son súper variadas. Las bandas musicales en vivo en las diferentes estancias del hotel , son un acierto total.
Las piscinas para adultos todo un acierto también. El enclave del hotel es maravilloso.
Solo añadir que mi esposa y yo fuimos muy dichosos de descubrir y compartir 7 maravillosos días en este hotel. Gracias, gracias, gracias.
Muy probablemente regresaremos.

6/10

Pleasant

03 Aug 2026

Alexander

Breakfast: The breakfast was subpar, featuring very basic items. Be prepared to wait in line for at least 10 minutes just for an omelet.

Lunch: The quality was inconsistent—much better at some restaurants, but poor at others. They struggled to cook meat properly, though the seafood was decent.

Dinner: The menus were much better across the different restaurants. However, securing reservations was surprisingly difficult, which was frustrating since most places were half-empty when we arrived. We enjoyed the majority of the appetizers, but the main courses were lacking. The desserts were overly simple and didn't taste great, although the presentation was amazing.

Bars: The drinks were very basic and of low quality. We also noticed improperly cleaned glassware and dishes at all of the locations.

Staff: The personnel were incredibly nice and friendly, even those with minimal English.

Transportation / Getting Around: The resort is massive. We were told golf carts would be readily available to take us anywhere, but there was a severe shortage most of the time with no clear way to request one. Be prepared to do a lot of walking.

Overall Value: We paid $1400 week for two adults and two teens sharing a room. Considering that price, the experience was a solid \"okay +.\"

2/10

Poor

02 Aug 2026

Armina Y

Never got to go under unfortunate circumstances, tried cancelling the reservation less than 24hrs from the confirmation but unable to speak to a representative because per agency the front desk was still closed, ended up charging me for 2 nights. Tried reaching out to a staff but they got back to me through message after 4hrs.

10/10

Exceptional

02 Aug 2026

Jan

Some of staff were amazing and Some were just ok but there was a couple of them are terrible

6/10

Pleasant

01 Aug 2026

Keiron

Couldn't use beach due to sargassum seaweed. I know they can't really fight this but it does detract from the appeal. There is also a smell in the air due to the rotting seaweed (we were told). Pools are great but bars around pools very busy sometimes. Teppanyaki great and delicious. Other restaurants just fair regarding food. Room very clean.

10/10

Exceptional

01 Aug 2026

Rujeshana

We visited first time but everyone is very friendly and welcoming.

6/10

Pleasant

01 Aug 2026

Adam

Most hotel staff were helpful and friendly. Some

10/10

Exceptional

30 Jul 2026

Ali

There is only 2 bad things about that resort, first night we found like 5 raccoons outside our room eating the leftovers food that guest leaving it at their door. The other thing is the gift shop at this resort is a ripoff, like a bad of chips is like $16.

10/10

Exceptional

28 Jul 2026

Uche

The staff and services were great.

10/10

Exceptional

24 Jul 2026

Mirtha Elodia Lopez

Great stay!

8/10

Excellent

23 Jul 2026

Nelofer

Amazing stay, everything was perfect. The pools made up for the beach filled with seaweed. They were cleaning daily but it was high seaweed season.

6/10

Pleasant

23 Jul 2026

Yesica

Necesitan mejorar la limpieza de los cuartos me entregaron las sábanas sucias y fueron a cambiarlas alas 11 pm estábamos cansados y hicieron el reporte nos olvidaron recojer en un restaurante nos recibieron cerca 12 noche en la bahía no dejaban subir un carro que tenía que esperar no teníamos membresía creo que les ase falta un poco más

10/10

Exceptional

23 Jul 2026

Azucena B

Didn’t get to use the credit from Expedia since it worked more as a coupon for percentage not really credit that you could use without paying out pocket other than that the place is nice and easy to get around by foot but if you don’t want to walk they have golf carts with drivers

8/10

Excellent

22 Jul 2026

Arida

Room smelled musty, was very humid and mosquitoes were a problem in my sister’s room since she was on the ground floor. The front office lady tried to upsell us a room so we could be closer together. She said we would otherwise be in 3 different buildings. She was pretty rude so the trip started off a little rough. Otherwise everyone else was nice. Good amenities, but no beach you can swim in. The water was brown and smelly. You have to walk quite a distance to each restaurant and pool or take the complimentary ride in the golf cart. Great amenities for children although we didn’t have any children with us. The drinks were a hit or miss. Grounds were lush and beautiful. Food was decent. It is all inclusive but they only allow you one specialty dining reservation per night but buffet was usually open. It wasn’t terrible for the price but I wouldn’t go back. And If you’re looking for a nice beach this isn’t it.

10/10

Exceptional

21 Jul 2026

MARGARITA

I was very impressed with the resort. The food was delicious, rooms were very clean! Loved it, would come again!

Family

8/10

Excellent

21 Jul 2026

Reghunathan

Great stay with excellent service, but book dining early!

Overall, we had a very good stay. The hotel is exceptionally clean, tidy, and well-maintained. A huge shoutout to the staff—they were top-notch, incredibly friendly, and attentive throughout our visit. The food was decent, but my only real issue was trying to reserve a table at the restaurant. It was nearly impossible to get a reservation, so I’d strongly recommend booking your dining far in advance. Other than that, a wonderful experience!

Family_with_children

10/10

Exceptional

20 Jul 2026

Maria

hermoso y lo que me gustó mas fueron los empleados. todos muy amables y serviciales.

Family

8/10

Excellent

19 Jul 2026

Asfaw

Clean room and good staff. Food and outdoor pool excellent.

Family_with_children

10/10

Exceptional

18 Jul 2026

Evangeline Guevarra

X

6/10

Pleasant

18 Jul 2026

Melinda

We have traveled to Mexico many times. Our experience at this resort was unfortunately very disappointing and nothing like we expected.When we arrived no one greeted us or directed us where to check in. After eventually finding the front desk ourselves, we were immediately told that if we wanted to eat anywhere other than the buffet, we had to reserve every dinner for our entire stay right then and there. The only times available were either 4:30pm or after 8:30pm, which wasn’t ideal. We also paid extra for butler service, but our butler wasn’t available upon arrival. The bellhop ended up helping us instead. We weren’t even given room keys at check-in we were mistakenly handed towel cards for the pool. The bellhop had to go back downstairs to get our actual room keys, only for us to discover that our assigned room was already occupied by other guests. We then had to return to the front desk, be reassigned to another room, and start the check-in process all over again. Shortly after finally getting settled, we were attacked by a raccoon outside our room. While wildlife can happen anywhere, it added to an already frustrating arrival. We also didn’t meet our assigned butler until nearly 24 hours after checking in, and we never met the second butler who was supposed to cover the alternate shift.
The biggest disappointment was the overall atmosphere of the resort. It felt much more like a timeshare property than an all-inclusive vacation. I WOULD NOT RECOMMEND.

Family

6/10

Pleasant

18 Jul 2026

DIONE MARTIN

If you are looking for a quiet resort and for everything to close at 10:30, then this is the resort for you.
Concierge will convince you to do an hour 1/2 session, like a time share, to get discount on excursions. As soon as you listen and say no, they treat you differently.
I wish the hotel would have signs up that tell you where each restaurant was instead of saying restaurants this way, especially when you have 3 hotels that share the restaurants.
They tell you golf carts are readily available, well that’s not true. Can take up to 10-15 minutes and by then you have walked over to the other resort sweating your tail off.
Hotel was clean and well kept up, just not enough options for you.
The adult rooftop needs to have an age limit of at least 25, 18 year olds are still very immature and tossing each other around in the little pool turns us older folks around not enjoying the space.

Family

10/10

Exceptional

16 Jul 2026

Benjamin

We stayed in a Platinum One Bedroom Suite overlooking the pool and mangroves (room 29309) and had an outstanding stay. The room was spotless, close to everything, had a fantastic view, and the air conditioning and ceiling fan were perfect after a hot day. The minibar was constantly restocked with water, soft drinks and beer at no extra cost.

The food was exceptional, with plenty of choice and fantastic à la carte restaurants that were easy to book through our Platinum butler on WhatsApp or the Platinum Lounge. Having access to three resorts was a real bonus, and the Platinum team made us feel genuinely looked after. Every member of staff was incredibly friendly, and the valet service was excellent too.

Yes, there was a noticeable seaweed smell when we arrived, but after the first day we barely noticed it and it certainly didn't spoil the holiday.

It's rare I can't think of much to improve. Better soundproofing around the suite's front door would reduce noise from the corridor, and an online booking system for the à la carte restaurants would be a nice addition, although the current process worked well.

Overall, Ventus Ha offers fantastic value for money. We've stayed at many all-inclusive resorts and this is one of the best. We'll definitely be back. Thank you to all the wonderful staff for making us feel like royalty. Five stars!

Friends

10/10

Exceptional

15 Jul 2026

Nataliia

Amazing property and staf!

Family_with_children

10/10

Exceptional

15 Jul 2026

Ievgeniia

The staff, the property, the food, everything was amazing, there is no beach that you can use(just in case you go there for the beach), but we rented a car and there is beatiful beaches 30 min away.

Family_with_children

10/10

Exceptional

13 Jul 2026

Roy Martinez

All very well, good rooms, in my experience it is regular, the beach is not there to enjoy and sometimes you have to call to clean the rooms.

6/10

Pleasant

13 Jul 2026

Luis

😎The cleanliness was excellent 👌
😎Staff was really helpful and polite.
😎Rooms were comfortable, beds, pillows, towels, A/C, shower, everything about the room was 10/10
😎Food was DELICIOUS, lots of choices, fruits, desserts, drinks, etc
😎Lot of recreational options, singers, dancers, fire show, etc.
😎Pools were great.

🚨Lot of mosquitoes so get a repeller.
🚨One of the things I didn't like was that the pool on the sixth floor wasn't available, and when booking for a hotel you obviously want to enjoy everything they offer through their website.
🚨We booked a tour (they offer tours for an additional price) to Islas Mujeres, which is a beautiful place. But the buffet was really basic and one guy on the boat that is part of their staff was offering to take pictures for an additional charge, that guy was rude, going into people faces if they didn't want his service, violence is one thing you are not expecting from them.

Family_with_children

10/10

Exceptional

12 Jul 2026

Rafael

Clean room. Great location.

Partner

10/10

Exceptional

12 Jul 2026

Lisa

The butler service was a huge help with making dinner reservations and setting up transportation to dinners.

It is a great added benefit that you can stay at one and use all the other facilities.

Jorge in the Waves bar was EXCELLENT at making drinks and our butler Indi was EXTREMELY attentive, helpful.

Room cleaning/stocking isn’t daily and we often had to ask for things including our room fridge to be stocked.

Pools were VERY quiet which is ok but no music was even playing which made it a little boring for our kids. The activity pool was fun, they had a foam party and many activities to keep both kids and adults as busy as you wanted to be.

Only made it to one show, we attended Fire show and it was really good. Only complaint was there weren’t enough chairs.

Family_with_children

10/10

Exceptional

11 Jul 2026

Humberto

Excellent to enjoy with your family, I recomend 100%

Family_with_children

10/10

Exceptional

10 Jul 2026

Susana

The balcony had a view to the pool area. The room was spacious. The staff were very kind and helpful. We definitely enjoyed our stay.

Family_with_children

8/10

Excellent

10 Jul 2026

Susana

I read many of the reviews from other guests before our vacation, so I did not know what to expect. Let me say that it was better than expected! I like that there are three hotels in one area. Definitely made it easy to move around. Our room was cleanand the staff were kind and helpful.

Family_with_children

10/10

Exceptional

06 Jul 2026

Tatiana

Everything was perfect

10/10

Exceptional

06 Jul 2026

Lauren

We enjoyed our stay! The only thing we did not like was that we were only able to get one reservation the whole time we were there (5 night stay).

10/10

Exceptional

05 Jul 2026

Merle

We have been to the resort 4 times and we loved it! Great food, staff shows etc. but we really liked the Ventus Ha.

Family_with_children

10/10

Exceptional

04 Jul 2026

Tuan

Everything was great except for the dinner reservation options. When we arrived we were told there were no reservations available for the next two nights at ANY restaurants. Zero. And the only one available on our third night was at 4:30pm which we took. Because of this we had to eat at a buffet on our wedding anniversary. Otherwise everything else was great.

Family_with_children

10/10

Exceptional

04 Jul 2026

Lynda

Beautiful property and excellent staff, will certainly come back.

Family_with_children

10/10

Exceptional

03 Jul 2026

Michael

This resort was fantastic. We enjoyed the use of the 3 combined resorts. The amenities and rooms were clean and modern.

Family_with_children

10/10

Exceptional

03 Jul 2026

Stephanie

Everyone very helpful and nice . Great stay !

Family_with_children

8/10

Excellent

03 Jul 2026

John

Service at restaurants and bars were excellent our favorite server manell akat and albarham restaurant was the best. Bartender jimmy and bartenders in waves were also excellent and helpful. Room service was great. Concierge was not the best. Definitely a language barrier and they weren’t the most helpful. Dinner reservations were a pain to get because of concierge lack of communication. Resort extras such as massages and stores were EXPENSIVE AND NOT CHEAP. Bring your SUNSCREEN.

Family_with_children

8/10

Excellent

01 Jul 2026

jose

We love SID and have stayed here before. The property is beautiful, well-maintained, and we’ve never had any complaints about our stay. The only downside is that they are always trying to sell you a timeshare. The constant sales pitches can make your vacation a little less relaxing and enjoyable. Other than that, it’s a great place to stay, and we would definitely come back.

Family_with_children

10/10

Exceptional

28 Jun 2026

MATEE A

1000/10 great resort 👌 👍 👏

Family_with_children

10/10

Exceptional

28 Jun 2026

Bianca

It was beautiful , tons of pools and fun things to do at night - my child loved the kids program and looked forward to going each day . Staff was helpful - we ran into a issue regarding my bday celebrations but my butler was quick to correct the issue

Family_with_children

10/10

Exceptional

23 Jun 2026

Daratu

Great stay! Very friendly and helpful staff

Friends

10/10

Exceptional

22 Jun 2026

Humberto

Great experience

Friends

10/10

Exceptional

22 Jun 2026

Donna

The room was cleaned daily. Anything you need just ask. All the pools were amazing!

Family

10/10

Exceptional

21 Jun 2026

Ana

Hotel muy nuevo con instalaciones limpias, la comida increíble, gran lugar para relajarte

Family

8/10

Excellent

20 Jun 2026

Alejandra Milay Diaz

Very nice property if you’re a picky eater their restaurants may not be for you but everything else was amazing !!

Family

10/10

Exceptional

20 Jun 2026

Salina

We love this place

Family

10/10

Exceptional

18 Jun 2026

Walter

Amazing hotel. We had a great time. Staff was beyond awesome.

Family_with_children

10/10

Exceptional

17 Jun 2026

London Cierra

This was a wonderful stay. I highly recommend this all-inclusive resort; you will not be disappointed, I promise! The food is 10 million out of 10.

Friends

10/10

Exceptional

17 Jun 2026

Heidy

Just go. I promise u wont regret it. Best thing in there is the people. Kind and helpful. Beautiful jungle vibe property. My favorite part was “el mercado de dolores” i will be coming back

Family_with_children

10/10

Exceptional

17 Jun 2026

Jane

Amazing place

10/10

Exceptional

16 Jun 2026

Darnell

Overall great staff who are eager to please.

Family_with_children

10/10

Exceptional

15 Jun 2026

Odelaisy Victoria

Everything was amazing, very clean , friendly staff , food is excellent and a lot of variety overall super good

Family_with_children

10/10

Exceptional

15 Jun 2026

Odelaisy

The staff was amazing, and the hotel overall was perfect. It is currently high seaweed season, so the beach was not at its best, but that is beyond the hotel’s control. The food was excellent at all of the restaurants, and the service was outstanding throughout our stay. We had a wonderful experience and would definitely return. Thanks to Dayana for all her kindness. It was my son’s birthday and they decorated beautifully our room and make him a cake. We really enjoy this hotel.

Family_with_children

8/10

Excellent

14 Jun 2026

Jenetta

Property wasn't overly early busy which made for great and semi quiet pool days. However, obtaining reservations to eat before 8p was problematic. Additionally, in requesting celebratory cake and champagne it was never received despite coordinating twice.

Properties are easy to walk but signage could be better.

Family

8/10

Excellent

14 Jun 2026

LUIS

Service top notch. In general everyone was very friendly and helpful but Indi and Moisés are a truly example of what Customer Service is about. Room was clean and well maintained. Pools are good and staff at the pool bars were always prompt to help our request. Breakfast at La Alhambra restaurant was great with a lot of options to choose from. Other restaurants are a la carte but could have more options on the menú. We got the Platinum package but could not enjoy the amenities in full due to an illness of my partner.
Room service is 24/7 but the quality, variety and options on the menu are not even close on what you can find at the different restaurants.
No access to a beach was a big let down. The sea weed was extremely awful on the small sea areas by the Ventus Marina and El Cid. Ventus Ha does not have any beach or marina option. If beach is not a priority on your trip these hotels are a great option at a fair price.
I definitely will be back. Hopefully next time a better plan will allows to enjoy fully the amenities and different options offered by the Hotels.

Partner

4/10

Poor

13 Jun 2026

Andrei

Hotel appears new, the rooms were clean, comfortable, well maintained throughout the stay.
1. Unfortunately, guest experience fell short of expectations. The grounds & common areas did not seem to be well maintained - litter & trash visible around the property.
2.The hotel is part of a larger complex that shares restaurants, amenities, and activities with 2 neighboring sister properties. However, upon check-in, we did received NO information about how the resort operates. No one explained where amenities were located, which restaurants served breakfast or lunch, where the gym was, or what activities were available. We eventually had to request a map & a restaurant list ourselves - as it was hard to understand which direction to head
3.Be aware that there is an additional daily “state tax” fee charged by the hotel
4. The food - disappointment. Breakfast in particular was very limited & repetitive, often leftovers from the previous night’s dinner along with made-to-order eggs or omelets. Overall, dining experience was mediocre.
5.We booked for 8 guests, including children, and were given only two Wi-Fi codes per room, with no explanation that each code can be used on only one device for the entire stay. One of our rooms had 2 adults & 2 children, so we asked for 2 additional codes for the kids’ tablets, but were told it’s $60 for extra access. Considering that we paid for kids stay in full - this policy is unreasonable & unfriedly.
6. Front desk staff rude and would roll eye

Family_with_children

6/10

Pleasant

12 Jun 2026

Colleen

I have been traveling to Mexico for the last 30 years and mostly stay in all-inclusive. Resort is midrange. We went because we travelled with friends and they had a timeshare. There is no swimable beach and the beach has a very bad odor. Our friends had an ocean front room with a balcony but you could not go out there due to odor. Pools were good. There is a cliff jump off into the pool for the kids. Restaurants were all very good. Mostly USA tourists while i was there

Family_with_children

6/10

Pleasant

10 Jun 2026

Sini

Concierge is horrible! They don't want to
help at all and we tried before stay and during stay and they didn't seem bothered and just for tha reason I probably won't be booking here in the future. They said airport shuttle is available but when you called it was he said she said that I almost cancelled my whole trip due to the poor service from concierge. I go an en email from another concierge before my stay and she was way more helpful but calling them and speaking to them in person was a disaster because no one wanted to help. Housekeeping and people who brought our room service were wonderful. Better training needed for the concierge who just sat there, on our first day it was dead and concierge lady looked like she was bored and yet did not even want to help and the hotel needs to ensure all guests get to experience every restaurant instead of saying all booked.

Family_with_children

6/10

Pleasant

07 Jun 2026

Miranda

The property and room was clean

10/10

Exceptional

05 Jun 2026

Jessica

Amazing!! 10/10

Partner

8/10

Excellent

04 Jun 2026

Alexandra

This was my 2nd visit to this hotel and my 1st visit was absolutely amazing. I loved it so much I brought my family of 14ppl to enjoy a girls trip this past Memorial Day week. Unfortunately since it's low season only 2 restaurants are open at a time which means they cannot accommodate large groups. We struggled to get reservations every day and when we did it was always at 9pm. Which absolutely ruined the experience since the kitchens were closing by 10-10:30 so we were rushed every night to make our selections and rushed out. At one point, the concierge suggested they can accommodate by smaller groups in separate restaurants (so I guess we should have left half of our family members behind and eaten without them)

Family_with_children

6/10

Pleasant

02 Jun 2026

juan

We have stayed at Ventus Ha in Puerto Morelos four years in a row because we truly love the service, food, amenities, and wonderful staff. Unfortunately, this year's experience was not up to the standard we have come to expect. Several restaurants and bars were closed during our stay, making the resort feel understaffed. The quality of the food and drinks also seemed to have declined compared to previous years, and restaurant reservations were very difficult to obtain.

That said, the staff remained amazing, friendly, and attentive as always. They continue to be one of the resort's greatest strengths. We still enjoyed our vacation, but we hope management addresses these issues and restores the level of experience that made us return year after year.

Family_with_children

10/10

Exceptional

02 Jun 2026

Alexis

We had a great visit here. Everything was clean and the staff were ALL soooo nice and accommodating!

Family_with_children

4/10

Poor

30 May 2026

Liliana

El hotel no tiene internet para todos los que están en el ingreso à la propiedad , y cobran 30 dólares por persona , adicional los restaurante todos están ocupados , desde el primer dia te dicen que no hay agenda y el único que había estaba lleno y la atencion no era la mejor. Actividades no habían. Muy Bonita las instalaciones eso si era lo único que puedo rescatar

Family_with_children

10/10

Exceptional

30 May 2026

Eulises H

I definitely recommend it

Family_with_children

6/10

Pleasant

30 May 2026

Meaghan

Okay stay. Our room smelled like sewer which meant opening the patio door to air it out a lot. The hammock on the patio was a nice touch. Loved the lay out of the resort. I got travellers sickness and spent 3 days in the room while my partner continued to enjoy the resort, which was a bummer. Food quality and sanitation efforts need to be improved for the wellbeing of their guests.

Partner

10/10

Exceptional

29 May 2026

Hogeun

Our recent trip to Ventus Ha was incredibly special and memorable. The staff were extremely friendly, the rooms and the entire property were spotless, the buffet food was excellent, and the nightly shows were fantastic. The pools were also very well-maintained. While the beach in front of the hotel had a bit of an odor and wasn't the most scenic due to the seaweed, we understand this is a regional issue and not specific to this hotel. Plus, there were so many other activities to enjoy that it didn't really bother us.

We would especially like to express our deepest gratitude to Grace, Rox, Andy, Nikki, and Xime at the kids' club. They took wonderful care of our children with so much heart and dedication during our 4-day stay.

Another great perk was that even though we stayed at Ventus Ha, we were able to fully access the facilities of the other two El Cid resorts. On the downside, it was a bit disappointing that the fire show was canceled on our third day, likely due to the rain, and making restaurant reservations was a bit challenging. However, the quality of the buffet was good enough to make up for it.

Overall, it offers excellent facilities and services for the price, and we would definitely recommend it to others!\"

Family_with_children

10/10

Exceptional

29 May 2026

Alida

Very well done. Excellent meals.

Family

8/10

Excellent

26 May 2026

Destin

Beautiful property overall, and most of the staff were polite and accommodating, but several operational issues impacted our stay.

We called weeks ahead requesting a higher-floor room with a view, yet were checked into a ground-floor handicap-accessible room and told nothing else was available. The next morning, after returning to reception at 7 AM, we were immediately offered other rooms, we paid for an upgraded fifth-floor room we were happy with. This was frustrating considering the resort was operating at low occupancy, roughly 40%.

Dining also felt limited for Memorial Day weekend. Restaurant reservations were only available very late, and several restaurants and bars appeared closed. We were especially disappointed that the Rüf rooftop bar in Building 28, heavily advertised online, had apparently been closed for weeks with no notice beforehand.

One of the resort’s biggest shortcomings is the lack of shaded seating. There were very few umbrellas around the beachfront pools, making it difficult to comfortably enjoy the ocean view unless sitting directly in the sun. The pools were nice, but the beach area itself was underwhelming.

Pool drink service from Jose, Rodrigo, and Angel was excellent. Unfortunately, we also experienced dismissive service from bartender Santi at Zanza Bar during multiple interactions.

Overall, the resort has potential, but management and operational consistency need improvement to match the expectations set by the pricing and advertising.

Partner

10/10

Exceptional

25 May 2026

Bradley

We will be coming back to this resort! Our room was very clean and AC worked perfectly during our stay. The food and service was excellent. The spa might be one of the best we’ve been to in Mexico. Until next time! ❤️

Partner

8/10

Excellent

24 May 2026

Gevork

Clean room.

Partner

10/10

Exceptional

19 May 2026

Bryce

great pools and staff

will at the max bar was great

10/10

Exceptional

17 May 2026

BobbiLee

Great pools, lots of dining options and the rooftop pools are amazing!

10/10

Exceptional

15 May 2026

Jean Remy

Great experience overal

Partner

10/10

Exceptional

12 May 2026

CLAUDIA

The Staff is so nice and the food is good. I have been to Ventus/Ventus Ha 7 times and will return

Family_with_children

10/10

Exceptional

12 May 2026

Karen

The Ventus Ha part of this El Cid complex is the newest and most chilled. There are 4 pools, 2 main pools and 2 rooftop infinity pools. The rooms are large and clean and housekeeping keep them that way. All the staff are friendly and helpful. I had the Platinum package, which comes with butlers to help you with reservations or whatever you want really. My butlers were Saul and You can eat in all of the restaurants across the El Cid complex, but my favourite was Aakat, the staff and food at this restaurant are the best! The Kobo is also good and you can ask for a vegetarian option here too. I also had lovely meals at Marina and Il de France. There are lots of activities such as, bike rides into town, aquafit, tai chi, spanish lessons, all free across the El Cid sites. Pool chairs were never an issue and bar service around the pool is okay. If I did have one area where I think they could improve, it would be the standard of the house wines. I was travelling by myself for this trip, so didn't want to buy a whole bottle for myself for the evening meal and had to stick to house wines. That said, staff aren't stingy with the wine and are always happy to top up if you like more than one glass with your meal. Ventus Ha is a great place to spend your vacation. I recommend it and will be coming again in the future. Thanks for a lovely stay.

Self

10/10

Exceptional

11 May 2026

Ashraf

Clean, friendly and well maintained, great for families.

Family_with_children

8/10

Excellent

08 May 2026

Francisco

The room was really nice but I feel like the staff could have been a little nicer and friendlier I have been to Cancun and Riviera Maya a few times and this time I was a little disappointed

10/10

Exceptional

06 May 2026

Vishav

Amazing all around

10/10

Exceptional

05 May 2026

Monica

It was our first time visiting Mexico, and we had an exceptional stay at Ventus Ha. The hospitality was outstanding, and I would highly recommend this hotel to anyone. The staff were incredibly friendly, welcoming, and genuinely caring throughout our stay.

The food selection across the property was very satisfying, with a great variety of options offered at multiple restaurants. The seafood restaurant was our favorite. We enjoyed it so much that we went there twice. Jazmine, in particular, was extremely kind and welcoming.

Ventus Ha truly has the best kids’ club. My children, ages 10 and 5, had an amazing time and loved the wide range of activities offered every single day. It was very clear that the team genuinely cared for the kids and put in tremendous effort. Roxy took especially great care of our children, and the entire kids’ club team was absolutely fantastic.

The rooms, pools, public restrooms, and overall property were spotless. Everything was sparkling clean and very well maintained. I would definitely return to Ventus Ha- we absolutely loved our stay.

Family_with_children

4/10

Poor

01 May 2026

Ola, Kenny, Ese,

The customer service here is terrible. No much of food choices and their taste can be better. Rooms are clean but building is rusty. The environment was always smelling like horribly
. Also, you are charged for wifi after connecting to 2devices. Not worthy of going.

Friends

10/10

Exceptional

26 Apr 2026

Brezenne

We truly enjoyed our stay here. The room was very clean, and the staff were friendly and welcoming. We would definitely return.

Friends

10/10

Exceptional

26 Apr 2026

Martin

Absolutely amazing. Clean, wildlife, great amenities, great and plentiful restaurants and close to the beach.

Family_with_children

10/10

Exceptional

20 Apr 2026

Ghoufran

Nice people and clean rooms and great services. It was a lot of fun for me, my husband and the kids.

Family_with_children

8/10

Excellent

19 Apr 2026

Idrees

We liked the ability to move around to the other 2 resorts as we stayed at Ventus Ha. We loved the service from the waiters/waitresses/servers. We loved the pool at the Ventus Ha better than the other properties, loved the rooftop bar/pool area, loved the restaurants.
We didn’t like the beach, perhaps the time of year, but not swimmable and totally opposite of what the video shows on your website. We also didn’t like the concierge service that was on duty when we checked in on Saturday night. We also didn’t like that the daily activities/events were only posted by the elevator, and never knew/saw it as we always took the stairs although we were staying on the 4th floor. So we missed quite a bit of that. Although the restaurant offerings were great the portion sizes were somewhat small (not referring to the buffet options)

Family_with_children

10/10

Exceptional

18 Apr 2026

scott richard

Awesome property. Staff very friendly and food was great.

Family_with_children

6/10

Pleasant

17 Apr 2026

John

We upgraded to a family suite, which was clean, nice, and conveniently located close to most amenities. Unfortunately, we were unable to book any of the specialty restaurants. We tried two lunch buffets: one was good and the other just okay. Food quality was inconsistent, with some items appearing pre‑cooked and reheated.
Service was mixed: some staff were friendly and helpful, while others seemed disengaged and unhappy to be there. Alcohol options were mid‑tier at best, so if you have specific brand preferences, it’s worth checking ahead of time. The pools were nice, and the kids especially enjoyed the high jump and slide.
The beach and ocean were not usable during our stay due to heavy seaweed, and the smell from the rotting seaweed was unpleasant. At night, the outdoor air‑conditioning units produced noticeable fan noise, though it did not affect sleeping inside the room. The resort sprayed for mosquitoes, but bites still varied by person.
The resort uses room cards and towel cards and charges $40 for any lost towel card, which feels outdated but may help offset costs. Our biggest issue was with the resort credits. Our Expedia package included $300 per room, but we only received $450 total for two rooms instead of $600. After some pushback from the resort staff, we dropped the issue. We were only able to use $60 of the credits towards two massages and later heard Costco offers better resort credit packages.

Family_with_children

6/10

Pleasant

16 Apr 2026

Sonia Jeanette

Pros: cleanliness, lush green vegetation/property with beautiful walking paths, frequent golf cart transportation (but can be a wait sometimes), access to all 3 properties, the cenote/waterslide area for kids was great!
Cons: walking across road from Ha to Venus/Marina, staff not overly smily or happy to be there, theatre for shows is ghetto/indoors/small/packed full and never any seating, shows are not very good, beach is appalling, food was not in easy access and hard to come by compared to all the other resorts Ive been at, the buffets were tiny!!! Asian cuisine sign would have hot dogs and nuggets always :( limited rooms with ocean view (but even if u have ocean view you’ll be looking at murky brown water), a tiny beach (no use anyways)

Family_with_children

8/10

Excellent

16 Apr 2026

Casey

We stayed as a family of adults in March 2026 and loved everything except you had to walk to other El Cid properties for the buffet and nightly shows

Family

10/10

Exceptional

13 Apr 2026

Abby

The hospitality in this place is amazing!!

Family_with_children

8/10

Excellent

13 Apr 2026

Luciano

good hotel, missed a couple of amenities with platinum, i never got contacted by my butler or the bottle of wine in my room or my birthday noticed

Friends

8/10

Excellent

13 Apr 2026

Keithric

Great place and staff, restaurants coul

4/10

Poor

12 Apr 2026

Zineta

The beach was no good! Stagnant water due to the blockades of geobags—many of them! The internet was terrible only 2 wifi connections allowed per room. Restaurant reservations were difficult to come by used the buffets mainly. Otherwise the resort was clean and beautiful, the pools were plenty, staff was great. The nature of this area is breathtaking.

Family_with_children

6/10

Pleasant

10 Apr 2026

jose

yes

10/10

Exceptional

06 Apr 2026

syed ali aqdas

Everything was good Alhamduliallah

10/10