Name: Excellence Riviera Cancun
Address: Carretera Federal Chetumal, Puerto Juarez KM 324-3, Benito JuÁrez, Puerto Morelos, 77580, MX

8/10

Excellent

18 Jul 2026

Jose

Food was top notch

Partner

10/10

Exceptional

17 Jul 2026

Murrsal

All of the staff were very warm and welcoming. Even when you’re passing in the halls they all greet you saying hola. The best and kindest staff ever and I truly mean ALL of the staff! Everything was clean and thorough the app was a great way to figure things out.

Family

10/10

Exceptional

17 Jul 2026

ronald

The ocean view suit was wonderful. The room and facilties were
immaculate. The service excellent and the food was delicious.
Please do not expect a beach ocean experience. The seaweed made
that impossible.

Partner

10/10

Exceptional

16 Jul 2026

Jonnette

Lovely hotel, enjoyed the à la carte restaurants experience especially the spice restaurant. Enjoyed going for our daily visit to the Aroma bar, had a cup of oat cappuccino, friendly service. Rosa was very helpful on the front desk. The staff at Excellence Rivirera were all friendly and very welcoming. We thoroughly enjoyed relaxing by the ‘lazy river’ we would definitely book another stay.

Partner

8/10

Excellent

16 Jul 2026

Prehlad

Rooms were clean. Staff was very cooperative and food at restaurants was overall ok.
The biggest draw back was the beach . Was non operational due to sea weeds and muddy water. Should have provided the warning of not able to use of beach during the stay.

Friends

10/10

Exceptional

16 Jul 2026

Danny Gerald

The staff is superb! Very helpful and very caring. Very pleased with this resort. It was calm and relaxing and the shows were great! We are already making plans to go back.

Partner

10/10

Exceptional

15 Jul 2026

Elvis

Staff is very friendly and helpful.

Partner

10/10

Exceptional

15 Jul 2026

Catherine

Very pretty adults only resort with plenty to do and many restaurants and pools. Not a spring break party environment (thankfully) though was fun and had good entertainment. Beds were comfortable. Larger property so will need to walk a bit to get around.

Could use more interactive games by the pools. Pools need to be updated as tiles were coming off.

Would go back.

Partner

8/10

Excellent

15 Jul 2026

David Hugh

The staff and the property was unbelievable. The issue is the sargassum that continues to be a problem for the entire area. The smells is atrocious and it is hard to be at the beach. no one enters to the water anymore. The food was ok and that is saying a lot because i normally love the food at any of the excellence hotels. i will probably not go back to any hotel in the area due to the smell.

Partner

10/10

Exceptional

15 Jul 2026

Amber

This resort was the most incredible experience that my partner and I have ever had! The staff was so nice spoke perfect English, and always had a smile on their face. The resort was immaculate. The pools were pristine. The food was top-tier. The service wherever you go on the property was top-notch wherever you go on the property you are waited on by a waiter. The activities in the shows were awesome! The restaurants on the property were beautiful! All of the staff all the resort were phenomenal, but a few names to mention that we’re above and beyond for us and felt like friends and family:

Daniel & Marco (Hibachi)
Pablo (bartender)
Jorge (waiter)
Alba (waitress)
Misael (Sports bar)
Maria (lobster house)

We will definitely be revisiting this resort and other excellence resorts very soon!

Partner

10/10

Exceptional

14 Jul 2026

Roselyn

Good food! Amazing service.

Partner

10/10

Exceptional

14 Jul 2026

Todd Michael

The resort was beautiful and the staff was very helpful and friendly. Unfortunately there was a sargassum outbreak while we were there

Family

10/10

Exceptional

14 Jul 2026

Dionne

As soon as arrived to the property, you were greeted by friendly and accommodating staff. Everyone was so friendly. The activities staff were awesome! I would totally recommend this resort.

Self

10/10

Exceptional

14 Jul 2026

Iovani

Beach is bad! Seaweed not able to swim in the beach, the hotel is down after 11pm nothing to do after that time. Spirt bar open until 12 only very quiet if you looking for a party this is not the place. Room super clean they do your room twice a day!

Friends

10/10

Exceptional

14 Jul 2026

Kellie

Everything was great! Staff was friendly and fun. Rooms were clean and food was really good. Lots of seaweed this time of year at the beach so we did not get to enjoy it as much as we would have liked but we knew that going in so it was fine.

Partner

10/10

Exceptional

14 Jul 2026

Ashley Christine

We absolutely loved our stay at Excellence! The staff was absolutely fabulous and made sure we had everything we needed and had an awesome experience! We loved all of the activities that they had available throughout the day, but our absolute favorite was the bike tour! We loved it so much that we did it twice, Max and Chris were the two guides that we had, they both were so friendly and fun!! We will definitely be back!

Partner

10/10

Exceptional

13 Jul 2026

Michael

Had an amazing time. The property is beautiful and the people are so friendly. Highly recommend.

Partner

10/10

Exceptional

13 Jul 2026

Kimberly

Clean rooms, quick service and lots of great amenities. We loved the main pool in the morning and then our swim up room after lunch for the afternoon! Hugo is the best server at the main pool!

Partner

8/10

Excellent

12 Jul 2026

Waukeshia

Beautiful resort. Very friendly staff. The food was just okay and I didn’t care for the Excellence Club only had 1 location for premium alcohol was served. Also the served the same food daily in the Excellence Club lounge

Self

8/10

Excellent

12 Jul 2026

Amanda

My husband and I went for a 7 day holiday. The check-in process was very easy, we had an Excellence Club room, which has its own check-in area. There are also a few pools that are Excellence Club only pools, and a restaurant, Magna, which was amazing. The negatives: air conditioning is not amazing. They did come check it after the first night, it didn’t seem to change. They did provide a fan, which helped it be tolerable. The beach is full of seaweed (not the fault of the resort!) There were people working to clear the beach everyday.
The positives: the staff was amazing, the entertainment staff went above and beyond to include everyone in activities. There are nightly shows and several activities throughout the day that are all easily found on the app. The food was the best of all the resorts I have been to in the Cancun area. Each restaurant had a different ambiance. (Only complaint with the restaurants is it takes a long time to get your meal and finish). Expect to spend at least 1.5-2 hours for dinner.
Overall I would return, the non-party environment was nice (just enough activities and shows) and attentiveness of the staff was amazing!

Partner

8/10

Excellent

12 Jul 2026

Jennifer

Great stay nice and quiet

Family

8/10

Excellent

12 Jul 2026

Aaron

The service was great. The staff is helpful and friendly. The property was rather dated. You could see the wear and tear especially in the pool areas. This resort only offered one swim up bar which also closed at 6 p.m.
The restaurants had strange hours but you could access them if you schedule accordingly. The Grill was my favorite restaurant but the others were average, nothing bad. They also only had one coffee bar which was near the lobby. Be prepared to pay a $600 deposit which you should get back within 5 business days for no damages or additional services.

Partner

10/10

Exceptional

12 Jul 2026

Pamela

Staff was very friendly and property was quite lovely.

Self

8/10

Excellent

11 Jul 2026

LaToya

The staff were extremely friendly and helpful. I would suggest having more employees speak more fluent english. Maybe add more activities for traveler's. The food was a little over cooked. Rooms were spacious and clean.

Partner

10/10

Exceptional

11 Jul 2026

David

Beautiful property. Food was mediocre and there was no swimming on the beach. Everything else was near perfect.

10/10

Exceptional

11 Jul 2026

Amanda

Great staff! Beautiful resort! Always clean. Love everything about this all inclusive resort in Cancun!

Partner

8/10

Excellent

11 Jul 2026

Colleen Marie

Great property but awful smell from the ocean

Partner

10/10

Exceptional

08 Jul 2026

chan ik

Food

Friends

10/10

Exceptional

08 Jul 2026

NANCY

Absolutely had the best time at this resort. Everything was perfect and have no complaints.

Family

10/10

Exceptional

08 Jul 2026

Artur

Property is amazing 10/10 recommend

Partner

6/10

Pleasant

06 Jul 2026

Carla

This place is ok, but definitely not a 5 star experience. From the moment we got there, the bathtub was dirty literally had hairs and dirt like nobody has ever cleaned it. People were just not attentive in general. They promised a late checkout and had us struggle until last minute to confirm whether they could do it or not, lastly almost made us lose our flight because nobody would come to help with our luggage’s we had to carry it by ourselves to be able to leave and not lose our flight. If you are use to 5 star resort this is not it.

Partner

10/10

Exceptional

06 Jul 2026

Verified traveler

The food and the staff were great we will be back

Partner

10/10

Exceptional

06 Jul 2026

Alex

Great place to relax and have a good time.

Partner

8/10

Excellent

05 Jul 2026

Colin

The staff are the clear standout part of this resort. Easily the most attentive and pleasant staff I’ve had while at an all inclusive. Hugo & Alba at the pool were both excellent, constantly checking up on my wife and I. Feliciano & Ivan at the Blue bar in the main pool were excellent as well.

The food was by far the best we’ve had at an all inclusive as well. Chez Isabelle & Basmati were stand outs for us.

The drawbacks that my wife and I both had were the cleanliness of sections of the pool. There was people constantly cleaning the tiles in the pool however it seemed at this point the pool itself needed to be completely remodeled in our opinion with the tiles having a clear water line upon them. Not sure also if the bottom of the pool was being cleaned properly in some sections with there being some sections where there was build up of some sort of purple/grey substance that would float around the bottom of the pool.

Last draw back, the beach itself is nice… however the build up and smell of the seaweed is unmistakable. Also I think we went during peak seaweed time but still the smell was overbearing at times.

I’d like to finish with saying we thoroughly enjoyed our time overall due to the staff, and the food selections. The staff does truly go above and beyond the call of duty to make sure you have a great experience.

Partner

10/10

Exceptional

05 Jul 2026

Ivory

One of the BEST resorts I’ve stayed in. It’s definitely a 40+ club but it’s worth it! The PEACE, TRANQUILITY, and SAFE SPACE… this resort gave it ALL!!

Partner

10/10

Exceptional

05 Jul 2026

Criscella

I have stayed at multiple Excellence properties and I have to say that the staff at this one is TOP NOTCH we had a minor issue with our room at first but the manager took care of us, the food was the best I’ve had at a resort

Partner

10/10

Exceptional

05 Jul 2026

Paul Kiran

Excellent service from all of the staff. Resort lives up to its name!

Not the cleanest beach. No other complaints.

Partner

10/10

Exceptional

04 Jul 2026

Antonio De Jesus

Great room, the roof top was great, hotel and stuff were awesome, the only downside is that being an old hotel certain thing like the pools do feel a bit outdated, but overall great experience especially if you looking to relax and enjoy the vibes

Partner

10/10

Exceptional

04 Jul 2026

Gregory

We had a fantastic time. The rooms were great and the staff was super attentive. We also loved the food.

Family

8/10

Excellent

03 Jul 2026

guo shi

海滩太糟糕了

10/10

Exceptional

03 Jul 2026

Landon

Great place

Partner

10/10

Exceptional

03 Jul 2026

JOSE

Excellent

10/10

Exceptional

03 Jul 2026

Celesta

I had the two story rooftop oceanfront room. It was simply amazing. Splurge for this room it was awesome.

Partner

10/10

Exceptional

03 Jul 2026

Subin

I was very spoiled through out my stay. I am so glad I did the excellence member club that gave me amazing experience. Everyone was so friendly and nice. Food was great too. I’ll definitely be back!!!

Family

8/10

Excellent

02 Jul 2026

Elaine

The staff is super friendly and want to make stay special. Pools are nice, beaches are destroyed by seaweed. No activities after about 9pm/10pm. Food was just ok, not a great resort for someone with food allergies.

Friends

8/10

Excellent

02 Jul 2026

Gregory

Beach was terrible, but no fault of the resort. Sargassum is an issue. Service was excellent as always. Pool had a pretty noticeable ring at the water's edge, with quite a bit of debris floating around. Not normal for this property. Food was not bad, but also not great. Just ok. Rooms and entertainment are what you would expect from the price point.

Partner

8/10

Excellent

02 Jul 2026

Naman

Staff and resort is good. Our room
Flooded in first 2 hours and we have to change after numerous calls but they made it up with beach dinner for us. Only one thing is that food but not up to the resort standard. Apart from
Food everything else was great.

Partner

10/10

Exceptional

30 Jun 2026

Connie

It was awesome. This was our second time there and we love it. The staff is super friendly and super accommodating. We will definitely be going back.

Partner

10/10

Exceptional

30 Jun 2026

McKenzie

I can’t say enough about this beautiful property and amazing staff. My sister and I just left after staying for 4 days and we are already wanting to come back. Staff is attentive and quick. Rooms and

Family

10/10

Exceptional

30 Jun 2026

Roderick

I absolutely love this place!!!

Partner

10/10

Exceptional

30 Jun 2026

Emily

We loved this resort!
Restaurants were good, staff was incredibly helpful & fun, & the resort had so many fun activities.
Only thing was it can be a little loud & crowded so it’s a better place to go if you want to be social.

Partner

10/10

Exceptional

29 Jun 2026

Marie-Helene

Hôtel bien situé, très bons restaurants. Les
piscines sont espacées et on n’a pas l’impression d’être entassé. Malgré le problème des sargasses, la plage est quand même entretenue

Friends

6/10

Pleasant

28 Jun 2026

Brad

Having stayed at several all-inclusives in Mexico, I would rate this one as just OK. Room was ok, but a/c struggled to stay cool and keep humidity out of the room. Food in restaurants was just OK - although we did have a good meal at the French restaurant on site. Although it appears they don’t make all of the food there. Where we were the seaweed was bad so there was an unpleasant smell and the beach was not at all nice. They put a barrier out thereto try to keep the seaweed away from the shore but it just ruined the vibe because you didn’t get the feel of an ocean with waves crashing. All in all was ok, but I would not go back there.

Partner

10/10

Exceptional

28 Jun 2026

Shannon

I haven't been to Cancun in a while but this one of the best adult only resorts that I've been to. Our room was absolutely AMAZING. We had the rooftop pool room. We didn't even have to leave our room! We had a beautiful, romantic breakfast in bed but also enjoyed the buffet breakfast. The resort was clean, EVERY employee was courteous and accommodating. The entertainment was great and the pool area was lively. There's a lazy river pool, that's more quiet and relaxing. No complaints here! Loved every bit of the vacation.

Partner

10/10

Exceptional

27 Jun 2026

Sarah

Everyone was incredibly kind and accommodating. The amenities were unreal-the food, the drinks-the service-all top tier!

Family

10/10

Exceptional

27 Jun 2026

Wilfredo A

We loved everything about this place from the moment we walked in. Everyone was friendly, polite, and courteous, making us feel welcome right away. The food was amazing, with plenty of delicious options to choose from. Nothing ever felt rushed or forced, which made the experience even more relaxing. It’s the perfect getaway for couples looking to unwind and enjoy quality time together. We would definitely come back and highly recommend it! ⭐⭐⭐⭐⭐

Partner

10/10

Exceptional

26 Jun 2026

Taylor

We've been to four different all inclusive resorts (Riu, Secrets, and now two through Excellence) and the Excellence Brand is by far our favorite. We stayed at the Beloved in March of this year and just got back from Excellence Riviera Cancun. Beloved was great for a short couples retreat while a five day stay with friends @ Riviera was perfect. We love that there is no sales pitch at the beginning of the stay at any Excellence.

Riviera Cancun has amazing food. The breakfast buffet was the best buffet we've had, the lunch & dinner options were all also all so good. My husband loves Indian food and went back to Basmati twice for Indian food. The naan and butter chicken were his favorites but nothing was bad. The martini bar in the main lobby building had amazing drinks. We booked the Teppanyaki experience for dinner and even with a pickier eater with us, all 6 of us enjoyed it.

The hotel offers many planned events and one we are so glad we did was the bike tour. A staff member leads the way about 2.5 miles off resort on a well paved service road to a downtown shopping area where you can get out and shop/take pictures for about 30 minutes and then head back. It was a nice 1.5 hour activity!

The beach is very important to us. While we enjoyed the beach at Beloved (Playa Mujeres) more, this beach is still nice. Here you'll still get a few vendors popping in to ask if you want a massage or cigar but they didn't annoy us.

Overall 10/10 and we plan to be back!

Friends

10/10

Exceptional

25 Jun 2026

Darryl Edward

We loved our entire stay, from the room ,to the service, to food to the drinks to the activities we will definitely return.

Partner

8/10

Excellent

25 Jun 2026

Hailey

Room service could be improved as far as order accuracy, and activities could be spread out more!

Family

10/10

Exceptional

25 Jun 2026

David

Great vacation! Food was really good. In room fridge was stocked. The lazy river and surrounding pools were very relaxing and not overcrowded. Lots of space in the resort to spread out and enjoy a relaxing vacation.

Partner

10/10

Exceptional

25 Jun 2026

Kimberlee

Fantastic food, drinks and service. We felt very safe and comfortable in the tropical paradise.

Partner

10/10

Exceptional

25 Jun 2026

Patricia Elaine

The resort was excellent!
If you have a traveler that requires distilled water for a CPAP machine; they don’t have any for sale on the property but they will get it for you offsite if you ask when you arrive.

Partner

10/10

Exceptional

23 Jun 2026

Jonathan

From check in, to the nightly turndown service, to the entertainment and relaxing areas, this resort caters to the side of you that craves to be cared for and spoiled. We stayed here for our honeymoon and had an amazing time. We will stay with Excellence again

Partner

10/10

Exceptional

23 Jun 2026

Rajan

Everything was good but there was no Indian food at all, 1 Basmati restaurant has Indian food but they only open on Sunday, Monday and Thursday and their food is the worst food. Rest Everything was cool.

Friends

10/10

Exceptional

23 Jun 2026

Roel

Friendly staff. Good service. Great food! 10/10

Partner

10/10

Exceptional

23 Jun 2026

Cecilia

The room was always being attended to. Staff was incredibly friendly and helpful. The entertainment is top tier. Pool water was not freezing which is a plus.

Partner

10/10

Exceptional

22 Jun 2026

Ryan

Excellent service from start to finish! Although the resort is a bit outdated, it is extremely well-maintained, clean, and has a peaceful, welcoming atmosphere. Every staff member I encountered was friendly, helpful, and attentive, which truly made my stay special. The entertainment was also fantastic.

The food exceeded my expectations. The Japanese restaurant was delicious, and the sushi was surprisingly good for an all-inclusive resort. I loved the food truck for quick bites, and being able to order food, including enchiladas, right at the Lazy River was such a nice touch. The french fries were excellent, and the room service was also impressive. The buffalo and barbecue chicken wings from room service were so good that I ordered them more than once!

The drinks deserve their own shout-out. This is not your typical all-inclusive with bottom-shelf liquor. The resort has a martini bar, excellent espresso martinis, great dirty martinis, and cocktails that tasted like they were made with quality, medium- to top-shelf liquor. As someone who enjoys Baileys and appreciates a good drink, I was genuinely impressed.

My only critiques are that the desserts were a bit underwhelming and the resort could use more maps or signage to help guests navigate the property. There are also quite a few local animals roaming around, including adorable coati-like creatures, but that’s simply part of the natural environment. Overall, I had an amazing and serene experience and would absolutely retur

Self

10/10

Exceptional

22 Jun 2026

Luis

Every single staff that we encounter and spoke with weather it was porters, cooks, bartender exc. everyone was amazing, respectful, welcoming and always greeting people. If we asked questions and they didn't know they would go and find someone who knew or find out and informed us. Great, time, also experience and we’ll definitely return and highly recommend this experience with everyone that wants a piece of mind for adults only.

Partner

4/10

Poor

22 Jun 2026

Colleen

The resort was just okay, a little run down and in need of some updating. There was a noticeable shortage of staff and when by the pool it was very rare someone came by to offer service. The food was lacking in flavor and was often cold. The chips were stale and chewy. Steakhouse was probably the best and that isn't saying much. What little staff we did interact with was pleasant. Check-in was slow and they didn't offer much information. I defiantly didn't get the royal treatment as with the other resorts I've been too. If you're looking for a quality resort, this isn't it.

Friends

10/10

Exceptional

21 Jun 2026

Melinda

The staff were amazing! Unlike some resorts we have stayed at in the past, they were friendly, helpful, and seemed genuinely glad to be there. We loved the resort property, and amenities, and thoroughly enjoyed our stay. I have mobility challenges, but the resort was wheelchair friendly, and we were able to participate in every thing we wanted to do. Our only \"obstacle\" was we did not get to eat at Basmati due to there being stairs to get in, but we didn't worry about it. I have no doubt that the staff would have made a way to accommodate us if we had asked. We had a great week!

Partner

10/10

Exceptional

20 Jun 2026

Manouel

The Staff is what makes this place excellent. Fernando, a waiter was a stand out. He turned good dinners into great ones. The pool service was excellent as was the bartender. The resort grounds are very well maintained and beautiful. Rooms are definitely dated and can use updating. Our door had gaps around it and you could see daylight. Not the end of the world but if bugs were present it would be an issue. We did not go to the beach due to sargassum, the beach did look beautiful with plenty of chairs. Food was good across the board. Better than most all inclusive resorts. The only real negative was the cleanliness of the pools. First thing in the morning we would see napkins and leaves in the bottom of the pools the next day they were still there. We stayed in a club room. I do think it’s worth the upgrade because of the room view and the club pool with the bar, I wouldn’t upgrade just because of the alcohol selection and the club restaurant. Magna the club restaurant was good in my opinion but not great! I enjoyed the other restaurants just as much. All in all it is a beautiful resort, the staff are amazing! I would recommend it. I don’t know if I’d go back to the same hotel but would definitely try the Excellence brand again.

Partner

10/10

Exceptional

18 Jun 2026

EMEL

I had a very good vacation. Resort , food, service, fun was perfect. I will recommend to everyone.

Friends

10/10

Exceptional

18 Jun 2026

Chelsea

The property was beautiful and the lazy river was amazing. It was nice they had the quiet side and the louder/party side separated if you needed one or the other. The staff did an amazing job with my lactose intolerance and food was tasty. The beach was well kept and they did a great job of moving the seaweed. The room and shower were spacious. We had a great trip and met a lot of wonderful staff.

Partner

10/10

Exceptional

18 Jun 2026

Alben

Amazing lazy river. Friendly staff. Great food. Will definitely go back.

Partner

2/10

Poor

18 Jun 2026

Laurie

I just returned home and I’m still furious. My adult daughters and I wanted to go to the mall and Uber was a certain amount each way. Because I wanted to be safe I had the concierge call the bellhop to schedule a taxi. They obviously knew each other since he used the hotel’s visa machine. He charged me triple the cost of an Uber and the hotel simply said they use an outside service. Not realizing I saw him give the taxi driver the visa machine. I was totally taken advantage of and completely ruined the trip for us. It’s a matter of principle- Excellence Resorts do better. It’s scamy of you for a 5 star. I could see a bit of a up charge but this is ridiculous. There were not enough amenities. The bike tour was for a small number of people once a day and it was booked. That was pretty much the extent. The other items you needed to pay more to be a club member. The gym was very nice. Food was average.

Family

8/10

Excellent

17 Jun 2026

Micah

Overall the stay was great, staff was very friendly and accommodating. There was a good number of restaurants to choose from, but the food was not as good as some other resorts I’ve been to. Nothing I tasted was really bad, but very few dishes I had were really good and memorable except for the Asian restaurant Spice, which by far was the best (and the only restaurant that required reservations on the resort at the time we were there).
The beaches were overrun by stinky seaweed, you couldn’t even walk on the beach and wanting to go in the water was out of the question. So if you want to snorkel or swim off the beach DO NOT go in June because I think it is a seasonal thing. You can still scuba dive if you go out far enough from the beach. The Lazy River at the resort made up for the lack of beach as best it could!
Also be careful about leaving valuables lying around while you go for a dip at the pools, my Kindle was stolen the first day I was there. Have no idea if it was a guest or staff.

Family

10/10

Exceptional

16 Jun 2026

Johanna

We liked everything about The Excellence. We are planning our next visit there. After staying there for a week I don't think we can stay anywhere else. It's that good!

Partner

10/10

Exceptional

16 Jun 2026

Perry

EXCELLENT STAY AT EXCELLENCE CANCUN. AMAZING STAFF AND GREAT FOOD.
HIGHLY RECOMMEND.

10/10

Exceptional

16 Jun 2026

Ira

They jump right on any reported issues immediately. Extremely friendly and engaging staff. Beautiful resort. 12 restaurants to choose from representing all different types of foods. Three large odd-shaped swimming pools with plenty of chairs and umbrellas around the pools and Beach areas.. sometimes during the year the seaweed also called sargasm, can pile up on the beach by the water and they do their best to try and keep a clear. But there's not a lot you can do about this. They set up many activities throughout the day and they have a Las Vegas style show every night in the theater area which accommodates a lot of people with many chairs and tables. Room prices will vary from $300 to $500 a night on average so it's actually relatively inexpensive also.

Partner

8/10

Excellent

16 Jun 2026

ahmad

Overall a pretty good experience and a good value

Partner

10/10

Exceptional

16 Jun 2026

Kimberly Marie

The group of 8, in our 50’s, had a wonderful time. So many pools, bars, restaurants to choose from that it felt like hardly anyone was there. Great restaurant choices at night, our group favorite was Chez. The wine cellar experience was worth the $. We started every day off in the lazy river, such a relaxing special treat.

Friends

10/10

Exceptional

15 Jun 2026

Fernando G

Everything was excellent!! Will definitely be going back! If you go to the steakhouse ask for Server Maria she will take amazing care of you

Partner

10/10

Exceptional

15 Jun 2026

Carrie Elizabeth

Wonderful staff and food was great!!!

Friends

10/10

Exceptional

15 Jun 2026

Alex

Everything was perfect, amazing staff and excellent food.

Partner

10/10

Exceptional

14 Jun 2026

Kevin

Incredibly kind and attentive staff, tons of activities and amenities. It was a fantastic property that maintains cleanliness and the grounds to perfection. Incredibly relaxing. Would recommend!

Friends

10/10

Exceptional

14 Jun 2026

Carlos

We had a great stay at this resort in Cancun. The property is beautiful, with a charming colonial-style design and a very relaxing atmosphere. There are plenty of activities throughout the day, so there's always something to do.
The food quality is good for an all-inclusive resort, with a nice variety of options. There are also plenty of bars throughout the property, and drinks are readily available.
I highly recommend upgrading to the Excellence Club, as it gives you access to better premium drinks, additional amenities, and two exclusive restaurants that are definitely worth it.
The only downside was the beach, which had a significant amount of seaweed during our stay. However, this appears to be seasonal and is not something the resort can fully control.
Overall, we enjoyed our vacation and would recommend this resort to anyone looking for a fun and relaxing all-inclusive experience in Cancun.

Partner

10/10

Exceptional

14 Jun 2026

Jeremy

This is our third time visiting the Excellence Riviera, and it’s always an incredible experience. They consistently organize fantastic events.

Partner

10/10

Exceptional

14 Jun 2026

John

Perfect

Partner

10/10

Exceptional

12 Jun 2026

Drew Anthony

Love it

Partner

10/10

Exceptional

12 Jun 2026

Trenton

Food was some of the best out of any resort we’ve stayed. Staff was very helpful and friendly. Property and rooms were well maintained and always clean!

Friends

10/10

Exceptional

11 Jun 2026

Ilir

Exceptional Stay at Excellence Riviera!! Our stay at Excellence Riviera Cancun was truly outstanding. The resort is beautifully maintained, the rooms were spotless and comfortable, and the staff consistently went above and beyond to make us feel welcome. The food was exceptional throughout the resort, but a few venues stood out in particular. “Chez Isabelle” offered an outstanding fine-dining experience for dinner, while “The Lobster House” was fantastic for both lunch and dinner, serving fresh and delicious seafood in a beautiful setting. “Las Olas” became one of our favourite spots for casual snacks and light meals by the beach. We also loved “Aroma”- our favourite coffee & pastry & best ice cream place to go.
The pools were fantastic, providing plenty of space to relax, and the grounds were lush, peaceful, and impeccably cared for. The overall atmosphere was elegant, relaxing, and perfect for a couples’ getaway.
One important note for future travellers: if swimming in the ocean is a priority, void March-October seaweed season.
Excellence Riviera Cancun exceeded our expectations in every other way with its exceptional dining, beautiful pools, well-maintained grounds, and outstanding service. We would gladly return and highly recommend it to anyone seeking a relaxing all-inclusive vacation in Cancun. 🌴☀️🍹✨
Cheers ☀️

Family

10/10

Exceptional

11 Jun 2026

Francisco Ibarra

We had a wonderful stay

Partner

10/10

Exceptional

10 Jun 2026

Saurabh

Beautiful property with stunning views and a very friendly staff. The overall experience was enjoyable, though the food menu was somewhat limited and could offer more variety. A great place to relax and take in the scenery.

Partner

8/10

Excellent

09 Jun 2026

Sophea

The resort is excellence. The staff are friendly and welcoming.

Friends

10/10

Exceptional

08 Jun 2026

Evian

ESPECTACULAR. UN LUGAR PARA VOLVER!!

Partner

10/10

Exceptional

08 Jun 2026

Roman

Amazing service from check-in to check out and throughout the resort. Lazy river is a great feature. Really good food and variety. The fact you don't need to do reservations is great.

Partner

10/10

Exceptional

05 Jun 2026

Amanda

The lazy river though I wish it moved a little faster so it would require no effort.

Family

10/10

Exceptional

05 Jun 2026

Sophie Helen

Great stay! Loved it!

Self

6/10

Pleasant

04 Jun 2026

Susan

Food was sub-par with a few exceptions. The coffee shop was great. All the staff were great. The resort felt very safe. Pools and the beautiful grounds were clean and well kept. Very disappointed in the room. The phone and door safety lock did not work. The toilet and shower drains were slow. The room was so humid that the sheets felt damp. All my belongings smelled so musty that even after washing, deoderizing and airing everything out, some items from my suitcase will need to be disposed of.

Friends

6/10

Pleasant

04 Jun 2026

Karlee

Our stay was okay, but expected way better for the cost. Our AC and power went out multiple times and everything feels outdated. The service wasn’t very good, took forever to get drinks by the pool. The food was…. Eh. Very hit or miss just like any other all inclusive. When we complained about the air conditioning keep breaking the staff told us multiple times that they would treat us to a free stay, but then gave us a contract that said it’s only for a free upgraded room. It felt a little scheme-y because I confirmed several times that this was a for a free stay. The lazy river was also pretty dirty. One night they held a quiz night for people to scan a QR code to all play together and it was a kids quiz? Like literally about kids movies so that was odd since this is an adult only resort. Room service food was the best out of everything there.

Partner