Hotel ojo de agua Puerto Morelos Q Roo

8/10

Excellent

20 Mar 2026

Christian

Great location. Amazing staff. As stated in other reviews, mattresses need to be replaced. They were not very comfortable. Also, hot water could be a bit hotter. That said, it was a good stay for a couple of nights.

10/10

Exceptional

17 Mar 2026

Scott

Area, restaurants, beaches, hotel staff, hotel location were/are all amazing. Hotel quality is low, but good overall given the low room prices. Clean and comfortable rooms.

8/10

Excellent

16 Mar 2026

Kathy

Great location for beach vibes. The room is bare bones, but clean and very helpful staff.

4/10

Poor

15 Mar 2026

Camille

This was a disappointing experience and I would not stay here again. To begin with, I arranged the airport transfer with the hotel, and was told it could be paid with a credit card, but when I was picked up, the driver did not have any capability to take a credit card and required cash.

The room was in significantly worse condition than shown in photos, with all of the furniture chipped and beat up. The safe did not work, the beds only had a single sheet to cover yourself with (no blanket or anything). The shower could at best be described as a lukewarm trickle.

The beach club was comfortable and in a nice location, but service was extremely slow. I did not have the time to check out the pool.

The employees were friendly, and I appreciated that I was able to check in early when I arrived. However, the rooms are in poor condition and uncomfortable. This is a good location but the hotel would need to be significantly updated for me to want to return.

Self

10/10

Exceptional

14 Mar 2026

Amy

I loved staying here. The turquoise accents in the room really made it feel I like the ocean. I could see the beautiful pool in the ocean from my window. It was just a short walk to the beach. I will definitely stay here again!

Self

10/10

Exceptional

14 Mar 2026

Danny

🇨🇦 solo backpacker I stayed here for 9 days 3/26
Great location essentially rite on the beach 100 meters and walking distance to everything else
Basic room with fridge mini
Beds are a little hard but I would stay here again. Great staff and use of beach lounge chairs

Self

8/10

Excellent

12 Mar 2026

Timothy John

Clean room and great location. The hotel could use some simple maintenance that would improve the first impression- paint the lobby and hallways, exterior landscaping at the entrance. Meets the basic needs of travellers and family’s who want close access to the beach and restaurants

Family

6/10

Pleasant

10 Mar 2026

helen

Yes

6/10

Pleasant

06 Mar 2026

richard michael

Ocean view with bird droppings, but a heavy rain cleaned the window. Three stories up with no access so they can't do much about it. Very basic, not even a cup in the room to brush teeth no potable water. There is soap and shampoo in luke warm shower. Good restaurant right there its all ok for the price because beach is steps away.

8/10

Excellent

05 Mar 2026

ESTRELLA

Perfect location on the beach. Perfect short walk to all the restaurants and shops and main town. The property itself needs updating. No closet or drawers. Very friendly staff. Restaurant on the beach and massage on the beach was awesome

Friends

2/10

Poor

04 Mar 2026

Yolanda

I will like to get my obey back for the first night’s stay as I have pictures of the awful conditions there. The staff was totally unprofessional. However the manager gave me a room on the bottom floor since I have mobility problems and use a walker.
The agent who initially checked me in wanted to charge me an upgrade although I paid the highest price for each room at $150 plus tax each night. The “upgrade”‘had a giant roach, lines across the TV screen, as well as rust on desk chair and refrigerator. I can send pictures for proof of what I just said.
Prices this week there is a fraction of what I paid.
Terrible customer service until I finally met with the manager the following afternoon. I really did not enjoy my stay there because I had to deal with so many problems.
O want to officially make a complain to resolve this terrible problem at this hotel.
Kindly,
Yolanda Noriega

Kindly,
Toll

Self

8/10

Excellent

02 Mar 2026

Jose Manuel

Staff helpful and friendly. Rooms cleaned daily. Free parking. Some rooms the safebox don't lock. Some rooms there is no hot water.

8/10

Excellent

23 Feb 2026

Erin

The room was clean, decent price and being right on the beach was fantastic. My only complaint was the hotel collecting an environmental tax (it's not what the tax is for) it's that Expedia states all taxes included in price. That's on Expedia as well as the hotel.

Partner

6/10

Pleasant

16 Feb 2026

William

Staff was good, hotel is older and very basic. Nice peck to get beach passes. If you to safe money it adequate. There are much better hotels on the beach that are only a little bit more expensive.

6/10

Pleasant

15 Feb 2026

anit

It is a very bare bones place. It has the basics. There are two properties, the one closer/attached to the beach club seems better. Try to stay there if you can- it seems like it would be better. The beach club situation is very strange. They sell a lot of day passes to anyone so it is not guaranteed that the hotel guests will get a chair. Get a massage from Jonattan at their spa- this was the highlight of the trip. He is excellent.

Leisure Family

10/10

Exceptional

15 Feb 2026

Emma

We had a wonderful stay at Hotel Ojo de Agua. The front desk staff were so helpful and friendly. Parking was easy. The hotel is situated right on the beach and has lounge chairs for guest use and a restaurant that serves delicious food and drinks. Margaritas on the beach…it doesn’t get much better than this!

Leisure Partner

6/10

Pleasant

13 Feb 2026

David

Just a basic room. Was a little over priced for what you got. But it was all I needed. Pool could use some cleaning. Don’s bar was close. That was a great place to catch happy hour.

Leisure Family

8/10

Excellent

11 Feb 2026

Liana

They are under some construction. They had very limited hot water in one building. They accomodated us and moved us to lodge style property. They were very nice

Partner

6/10

Pleasant

11 Feb 2026

Isela

The room was in decent condition. Air conditioning worked perfectly. Right next to the beach.

2/10

Poor

09 Feb 2026

David

The difference between the photos and the actual room were remarkable. The room was really quite disgusting. Rust on towel bars, black mold on floor. The bedding was gross and pillows were throw pillows with pillow cases.
You have to pay to get a beach umbrella and the beach chairs are in terrible conditions.
If I could have cancelled, walked away or found another place, I would have. We were here for one night. If I was here for a week. I would have left.
How this place has a positive rating is beyond me. Don’t believe the pictures. Expedia….can I get my money back?

Leisure Partner

6/10

Pleasant

06 Feb 2026

Kari

The rooms could be updated a bit

Leisure Partner

8/10

Excellent

05 Feb 2026

Aaron

Location, beach club, food at the beach club

Leisure Partner

10/10

Exceptional

03 Feb 2026

Melissa

The staff is very friendly. The room was clean. Second time I’ve been here. I’ll definitely be back.

Leisure Self

6/10

Pleasant

02 Feb 2026

Derek

Initial room lacked safe, working Wi-Fi, and working TV (since it's IPTV). Moving was an ordeal in being told \"another hour\" until I escalated with management at their sister property.

Once we were moved things were much better.

Business_and_leisure Partner

8/10

Excellent

22 Jan 2026

David

The staff were very welcoming, they were very helpful with advice for getting around town and places to eat. They took care of everything we needed quickly, and were very friendly. The location of the hotel is absolutely amazing! Right in the heart of the town, and right on the beach. The only reason for 4 stars instead of 5, is that the rooms could use some updating. Overall we were very pleased with our experience, and had a great time

Leisure Partner

10/10

Exceptional

22 Jan 2026

Rhonda

Love Ojo! It was my second stay, great location, clean, quiet, affordable. It's not fancy but I'm fine with that beause Im on the beach. Coffee makers in the room would be great. Bedside lamp would also be a welcome addition (they had them my initial stay but not this time).

Leisure Self

6/10

Pleasant

21 Jan 2026

Susan

An old hotel in a great location. No

Leisure

4/10

Poor

18 Jan 2026

Shannon

Run down, not maintained, not clean, sink dirty in bathroom, no hot water the location was the ONLY positive thing

Leisure Family

6/10

Pleasant

16 Jan 2026

Daniel

My stay here was okay overall. The rooms look newer in the pictures than they are in real life and are a bit worn. The shower was very basic, but shampoo, conditioner, and body soap were provided. Towels were clean, and the beds were fine.

The pool photos are misleading. The pool shown in the listing is not on the property, and the actual pool on-site is very basic. I was also charged an extra 100+ pesos at check-in for beach seaweed removal, which wasn’t mentioned beforehand.

The best part of this place is the location. You’re on the beach within a minute, and beach chairs are free for guests (shade costs extra). You’re given a wristband to wear during your stay. There’s a bar on-site that serves food and drinks to the beach, which is convenient but pricey. There’s also a small convenience store nearby for cheaper drinks and easy access to bathrooms near the bar.

Overall, it’s worth the money for the beachfront location. The beach is quiet and relaxing before noon and gets more crowded later, but it’s still much more laid-back than Cancun beaches. The staff was not a problem and the cleaning folks were out every morning making sure they were cleaning. I would recommend going out of that tourist area on the long road you entered from and go to the local park … there u will find tacos, quesadillas, and other restaurants that are much better and much cheaper. Good luck!

Leisure Friends

6/10

Pleasant

14 Jan 2026

Jessica

Room is as basic as they come, they are very strict with towels and would not under any circumstances give us any more than two a day for either the room or for the pool/beach.

Leisure Partner

4/10

Poor

13 Jan 2026

Pamela

Bare bones room and beds were very uncomfortable

Leisure Self

10/10

Exceptional

12 Jan 2026

Cassie

Walk out to beach, 24/7 front desk, amazing food at beach club. Staff is bilingual and all needs were met. Pretty simple: beds, shower & beach.

2/10

Poor

12 Jan 2026

Julie

I wouldn't even let a dog stay here. After viewing my room I went down to complain but no one was in the front room. My friends ended up taking me to their place down the beach for my entire stay in Mexico. The place is literally a dump. Blood stains on the matresses, stairs and in the hallway. Garbage, not bagged, just pulled up by the door. There was a window in my shower out to the hallway. I paid an additional 23.00, to supposedly have the beach kept clean, it was not clean much less swimmable or even approachable. I have photos I'd love to submit, but it doesn't allow for this option.
I returned the nexted morning, letting them know I hadn't stayed there and would NOT be staying there.
I also suggested Expedia take this location off their site as a place to stay.
Never been so disgusted with a place

Leisure Friends

2/10

Poor

08 Jan 2026

Tammy

Had no hot water the entire stay! And 2 mornings there was not water at all!!!

Leisure Family

10/10

Exceptional

07 Jan 2026

Shannon

Right on the beach! Clean room. Friendly staff. Extremely close to restaurants and shops, but hotel itself is quiet

Leisure Family

2/10

Poor

06 Jan 2026

Araceli

Old,Dirty Ugly not recommended

Leisure Family

6/10

Pleasant

05 Jan 2026

Rona

The furniture in the room was not in good condition and there was a very noisy pump outside which ran 24/7 and had no sound proofing. The staff were very courteous and helpful, the room was very clean and the location perfect

Leisure Family

2/10

Poor

05 Jan 2026

Wayne

No hot water. Noisey. Had to stand on the bed to open closet. No front office amenities- not even coffee.

Leisure Family

10/10

Exceptional

04 Jan 2026

Nicole

Excellent beachfront access! Kind and helpful staff :)

Leisure Family

2/10

Poor

04 Jan 2026

Patricia

The shower didn’t work I complained at checkout. She offered to come look at it… a little too late

Leisure Partner

6/10

Pleasant

01 Jan 2026

Susan

The front desk fellow was very nice and helpful. I liked the hotel but my husband did not like the loud partners on the beach who were singing loudly until 5 am. The unit did not have any toilet paper either! That was quite a surprise. Also, no elevator so not a good situation if one is carrying a heavy suitcase. The restaurant

8/10

Excellent

31 Dec 2025

Meredith Margaret

The location is AMAZING - right on the beach! Friendly & helpful staff. Great communication with front desk :) Rooms are clean, simple, no frills. Comfy bed. Fabulous restaurant & piña coladas. Pillows a bit lumpy. Hot water 95% of the time. Air conditioner & tv works great. No complaints. Good price. Thanks for having us :)

8/10

Excellent

29 Dec 2025

wes

Room was clean, staff were friendly. And you can’t beat the beach its on

Leisure Family

10/10

Exceptional

27 Dec 2025

John

Good Location

6/10

Pleasant

26 Dec 2025

Edgar

Staff was wondering

8/10

Excellent

20 Dec 2025

Carlos Eduardo

No frills stay, easy access to the beach

Self

10/10

Exceptional

20 Dec 2025

Eric

I love the staff at Hotel Ojo De Agua, they are wonderful

10/10

Exceptional

19 Dec 2025

Jim

We had a wonderful time again. Our room was not ready but he gave us another room right beside the pool bottom floor. It was great. Loved sitting on their beautiful beach every day. Room was cleaned every day and AC was nice and cold. The fridge kept our beer nice and cold too. Will be back next season or maybe again sooner. Thank you

Friends_and_family Friends

10/10

Exceptional

19 Dec 2025

Eric

The staff are so very welcoming. I feel relaxed and comfortable from the moment I arrive.

Leisure Self

4/10

Poor

11 Dec 2025

Kevin

Location is fantastic... Facility is very rough around the edges

4/10

Poor

11 Dec 2025

Rosa

This is an outdated place, some things are deteriorated, towels with holes, rusty showerhead, the TV screen had a line in the middle.
The water tasted horrible. It looks much better in the pictures

6/10

Pleasant

10 Dec 2025

Francisco

was no hot WATER, WE HAVE TO MOVE TO OTHER ROOM, OTHER THAN THAT WAS OK.

Leisure Family

4/10

Poor

10 Dec 2025

Brianna

There was no hot water in our room for the entire 6 days that we stayed there. Twice guests next door kept us up all night by either partying on the balconey at 3 am or smoking all night. The patio doors didn't seal properly so the neighbour's cigarrette smoke filled our room.

Leisure Friends

8/10

Excellent

03 Dec 2025

Edwin

Rooms were clean, beds comfortable, don't expect hot water, luke warm at best.
Right on the beach, accomodating staff and a nice restaurant

Leisure Partner

2/10

Poor

02 Dec 2025

Nicole

I booked a King Room with a sea view. The bed was not king size. It was maybe a queen in a double frame. That was fine. But the bed frame was only 6” off the floor and the window to see the ocean were barstool height. Higher up than normal windows.
Then the next morning I attempted to take a shower. There was zero hot water. So I washed the needed parts and skipped the rest. The electric outlet in the bathroom did not work either. That was the last straw. I went down to the reception desk. I told the lady my issues and she said yes, they knew they had been working on it. I could get a new room to shower in. OMG! They knew and still put me in that room without telling me in advance. I would have the refused the ocean view that I couldn’t see anyway for hot water to shower and wash my hair. So frustrating!

Business_and_leisure Family

6/10

Pleasant

01 Dec 2025

timothy

Property needs some care however it’s proximity to the beach and staff safe the day for this hotel!

4/10

Poor

26 Nov 2025

Elma

No hot water in the shower tv. Problems Not my favorite

Leisure Partner

6/10

Pleasant

17 Nov 2025

Alan

This wasnt a very nice experience. It does have does rooms they show, but they also have an old not that nice building not facing to the beach, that is below average. water pump was noice almost all day long, and theres many other things they could fix easy to get better acomodations. I booked just to relax 3 days, but it was dificult. Now, it was cheap, but not as cheap for the relation money: quality. The location is amazin, everything is on a walking distance, thou.

Business_and_leisure Partner

10/10

Exceptional

15 Nov 2025

Jose Sebastian

El hotel tiene todo lo que necesitas. Es un hotel modesto y pequeño. Nunca habia tenido una habitacion tan cerca del mar, literalmente como 50 metros. Su restaurante es muy rico.

Partner

4/10

Poor

10 Nov 2025

Peter

Room was in need or repair and decorating, all very worn. Staff were excellent and aircon was good, very safe

Leisure Partner

6/10

Pleasant

22 Oct 2025

Farley

Got there first room not good, they put us in another room air conditioning broke, 3 rd room was the best. Staff was nice, overall ok

Leisure

10/10

Exceptional

01 Oct 2025

Carlos

Proper installations, right in front of the beach.

Fair enough for the price.

6/10

Pleasant

27 Sep 2025

Carol

The view from my room was stunning. I looked towards the pool, palm trees, and the ocean. It was very relaxing place to stay

Leisure Self

10/10

Exceptional

22 Sep 2025

Thomas

We are regulars here and will keep coming back. This is not a five-star resort but is very clean and the staff are mucho friendly. The beautiful beach is 100 feet away and the hotel offers chaise lounge chairs for guests. Umbrellas are available.

The restaurant next-door, seemingly on the same property, is very agreeable with good food and good prices.

There are a ton of other good restaurants in easy walking distance, even for someone like me with a hip and knee replacement!

The water isn’t potable and warm showers are hard to come by but everything else here makes up for these things.

Ana, David, and Fernando (and the rest of the front end crew) make the check in process very easy.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Lynda

Spent 2 weeks it was great nice and quiet.

8/10

Excellent

17 Sep 2025

Alejandro

En general todo muy bien, solo no había agua caliente

Self

8/10

Excellent

15 Sep 2025

Janet

i love coming to Ojo de Agua. staff are very friendly and helpful. only problem was that the safe was inoperable. i was informed they are planning getting the lock fixed.

Leisure

10/10

Exceptional

13 Sep 2025

Giampiero

Great Hotel on the beach

8/10

Excellent

09 Sep 2025

Ronald

Chambre face à la mer très belle vue. Plage vraiment à côté, mais beaucoup de bateaux.
Sécurité ok. Tranquille. À proximité de tout.

Partner

2/10

Poor

09 Sep 2025

Sampath Gamini Seneviratne Wansooriya

unfortunately we are not stay there due to visa problem so i have to cancel my trip so i was really disappointed when i spoke to one of your front office person to do some favorable reimbursement for my cancelation .but the respond to my request is big \"SORRY\"i will never recommend this hotel to any one i know that they are some policies but you always can bend it.

Leisure Family

2/10

Poor

26 Aug 2025

Maissaa Alhaj

Everything was bad the swimming pool was closed, we saw a big rat on front of our room door, they mentioned that there is a breakfast and they don’t even have a restaurant, the pictures online looked nothing like reality

Business_and_leisure Family

10/10

Exceptional

26 Aug 2025

Jerry

We love this place and the people, the staff are great and weve never felt uncomfortable or out of place here

Leisure Family

8/10

Excellent

10 Aug 2025

Andres

nice place for the price

Leisure Family_with_children

4/10

Poor

10 Aug 2025

Elie

Hôtel dans son jus. Pas d’eau chaude. Tout est abimé.

Friends_and_family Family

6/10

Pleasant

03 Aug 2025

Andrew

Very dated. Needs some renovations.

Leisure Partner

6/10

Pleasant

29 Jul 2025

Jessica

Employees are great! Could use paint everywhere(not talking about outsides that are exposed to salt water). There were scrapes on the doors and bed was broken in the room.

Love the hotel though.

Leisure Friends

4/10

Poor

23 Jul 2025

Juan

noisy

alot of noice

Partner

10/10

Exceptional

22 Jul 2025

Janet

i will visit again soon! truly enjoyed my stay with you!

2/10

Poor

17 Jul 2025

Mianca

There was black mold in the ac unit as well as under the bathroom sink. I woke up sick the very next day. There was only a sheet on the bed, no blanket. The water was luke warm at best. It was lazily kept.

10/10

Exceptional

14 Jul 2025

Sandra

Fantastic location great staff

Leisure Family

10/10

Exceptional

14 Jul 2025

Maria

.

10/10

Exceptional

10 Jul 2025

Sandra

The beach was gorgeous and the food was delicious we had a great stay

Leisure Family

10/10

Exceptional

04 Jul 2025

Sandra

The place was very nice my biggest complaint was it was a good little distance to get a coffee as there wasn’t any in lobby the beach was beautiful we went there because the seaweed was awful I’m plays in playa de Carmen we liked it so much we’re headed there again today

Leisure Family

4/10

Poor

29 Jun 2025

Amelia

It was in front of beach. Property is not maintained and the room blankets and towels showed complete wear. They looked dirty with holes and stains.

10/10

Exceptional

28 Jun 2025

Mandeep

Everything was good but the washrooms could be better, staff was very friendly and nice

Leisure Partner

10/10

Exceptional

25 Jun 2025

Fabiola

Parking is on the side street. Staff is very thorough in their information.

Business_and_leisure

6/10

Pleasant

23 Jun 2025

Jason

Nice room and restaurant. We made an appointment for beach chairs at the beach club for 12:30 and you gave our chairs away at 12:00 and turned us away. Your computers were down and you couldn't see the reservations. We will not be back.

Leisure Partner

2/10

Poor

20 Jun 2025

corinne

Don’t go. Worst hotel of our trip.

Moldy. Bathroom water smelled. Furniture was dilapidated.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Steven

Very glad they had refrigerators in the room. It could use more comfortable patio chairs.

Leisure Family

10/10

Exceptional

14 Jun 2025

Omar

My recent stay at Hotel Ojo de Agua was an absolutely delightful experience that exceeded expectations. The location is perfect-right in the heart of Puerto Morelos, offering easy walking access to the beach, local shops, the town square, and a wide variety of restaurants and bars. The area felt safe and vibrant, filled with culture, friendly locals, and plenty of options for entertainment.
One of the highlights was the live music in the evenings at a nearby local restaurant just steps away from the hotel. It added a beautiful touch to the atmosphere and created such a relaxing, vacation-like vibe. The hotel itself was comfortable, clean, and conveniently located near the Malecón the famous tilted lighthouse, which made for great evening walks and photos.
Whether you're traveling solo, with family, or as a couple, l'd highly recommend this place for anyone looking to unwind and explore the charm of Puerto Morelos. I'll definitely be coming back in the future
—this place has earned a special spot in my heart.🌴✨

Leisure Self

10/10

Exceptional

11 Jun 2025

Wendy Lynn

The whole travel experience was great, from weather to the Beach, Restaurants etc,

10/10

Exceptional

10 Jun 2025

Victoria

The property was clean , and next to the ocean. Very quiet! And within walking distance of everything you need. The workers that I spoke to ended up being super helpful at the hotel and the restaurant. The only issues I had was they only had sheets on the bed no comforter, but no biggie next time I know to bring one, and the remote and TV didn't seem to work but that could of just been a battery issue 😊. I would recommend this property, with or without kids.

Business_and_leisure

6/10

Pleasant

07 Jun 2025

Oscar

El hotel no se parece a las fotos pero está en una playa hermosa y es muy barato.

Partner

2/10

Poor

06 Jun 2025

Angela

First of all I didn’t stay there I immediately left out the room and went to the front desk and told them that that place is unsafe and I don’t want to stay there. I’m still waiting on my money to get put back on my card. They had roaches in the room and hardly nobody staying on the property.

Leisure Self

2/10

Poor

19 May 2025

Joseph

Never seen properly did not stay there.. mix up and charge for stay which should been cancelled because credit card didn’t go through I will call to make complaint

8/10

Excellent

18 May 2025

Donnie

Staff were very helpful

Leisure Partner

8/10

Excellent

10 May 2025

Rodolfo

Friendly Staff

Leisure Friends

8/10

Excellent

01 May 2025

Cristin

They ran out of water while I was there. No water in the jug and no bottles. The pool didn't have the furniture set up. Otherwise the room was nice and clean. I had a wonderful ocean view. The price was very low, so I think ya know, you get what you pay for. It was a basic hotel right by the beach, and right by lots of restaurants. The beach is very nice at that location, minimal seaweed. The food at the beach club is good, especially the breakfast.

Leisure Self

4/10

Poor

25 Apr 2025

Salvador

Front desk bad addicted

Leisure Partner

6/10

Pleasant

24 Apr 2025

Hiram Aponte

Las facilidades y cuartos requieren mantenimiento.