Name: Dreams Puerto Morelos Resort & Spa
Address: Bahia de Petempich, SM 12 MZ 31 Lote 14-0, Puerto Morelos, 77580, MX

6/10

Pleasant

15 Jul 2026

Ellen

Not what I’m used to seeing at a Dreams resort. Restaurant were limited, most of them were closed. Buffet was not open for dinner, which made things very challenging with two kids under 5 years old. Service at the pool was not great, had a hard time finding someone to order a drink. Room service was great. Rooms need some updating especially the furniture. Coach in the room was very dirty. Had to cover it with a blanket in order to have anyone sit on it. My brother’s family who stayed in the room next door had issues with hot water and AC. Unfortunately, this resort will not be on my list of places I would come back to. Disappointed in Dreams this time. This is not what we expected.

Family_with_children

10/10

Exceptional

07 Jul 2026

Roberto

The way we were welcomed was beyond our expectations. Every single member of the staff was very polite.
Because of the days we were there, most of the restaurants were not opened, we suggest to close only one restaurant a day so guests can enjoy all of them during their stay.
The only BUT we have for this hotel is that it doesn't have a beach. But we really loved how relaxing it was, how quiet, how good the food is.

Partner

10/10

Exceptional

06 Jul 2026

Demi

We ended up staying for 10 days because it was that amazing!!!!!!! Enrique(pool guy) and victor(pool guy) took very good care of us and made the experience feel like we were at home. I can’t wait to come back!

6/10

Pleasant

01 Jul 2026

Jasmine

The hotel was clean and the staff was really nice. However, I would not stay at this resort again. The restaurants are very limited. They have about 6 restaurants however, we were only able to go to two because the other ones were closed. The resort is smaller than most and not much to do besides go to the pool. There is also not a beach on the resort. I like Dreams hotels but not this property.

10/10

Exceptional

30 Jun 2026

Jamilet

It was a great experience visiting, kid-friendly and staff were nice and helpful

Family_with_children

10/10

Exceptional

26 Jun 2026

Ashley

Everything was great ! I do wish that we would have been aware of the fact there was no beach and aware how to make reservations for the restaurant.

2/10

Poor

22 Jun 2026

Dieujuste

My wife, my three kids, and I were extremely disappointed with our stay at Puerto Morelos Resort in Cancun. The food was consistently poor and lacked quality and variety. Several bartenders and servers provided terrible service and seemed uninterested in helping guests.

One of the biggest disappointments was the beach situation. The resort advertises a beach experience, but there was essentially no usable beach for our family to enjoy.

We spent a lot of money expecting a relaxing family vacation, but unfortunately, the experience fell far below expectations. Between the horrible food, poor service, and lack of a proper beach, we will never return and would not recommend this resort to other families.

Family_with_children

6/10

Pleasant

19 Jun 2026

LASHELLE

I was under the impression that the resort had a beach, but they weren't any beach.
I had a hard time making reservation for the hibachi dinner using the app. It kept saying reservation not available which was frustrating.
I had to head down to the check-in desk for them the get a supervisor to assist with adding us to the reservation list which was another long wait.

Family_with_children

6/10

Pleasant

17 Jun 2026

Kimberly

The resort was nice and small. Not over crowded which was perfect. The food selection was minimal and was very bland.

Family_with_children

2/10

Poor

16 Jun 2026

Jennifer

This resort is definitely for families or couples for a short stay. The food options are limited, the sports bar was closed and it’s NBA championship finals. It was just boring. The staff kept trying to sell us cabanas, bottles and a visit to see their sister resort. It just wasn’t a great experience.

Partner

6/10

Pleasant

12 Jun 2026

Joshua

The resort caters to younger kids but not teenagers. Room service was not great. Took too long to get food. Mini bar and snacks were not stocked daily. Had to keep requesting sodas and snacks. Property offers turned down service but only received it the first night. Seemed like they were very under staffed and the resort was maybe at 40% capacity.

10/10

Exceptional

06 Jun 2026

ANA

VOLVERÉ!!!

La atención y su comida son un espectáculo! Cada una de las personas que nos atendió se esmeró y cuidó de nosotros. Este ha sido uno de los mejores hoteles que he visitado en mi vida. Mi hijo lo disfruto al 100! Este lugar es mágico por su gente y por sus instalaciones. GRACIAS A CADA UNA DE LAS PERSONAS que nos atendió, a cada una de ellos que desde nuestra llegada hizo de este lugar, nuestra casa! NO DUDEN EN ESCOGERLO al momento de tener vacaciones con sus hijos. PERSONAL calificado como ningún otro.

Family_with_children

8/10

Excellent

29 May 2026

chelsea patricia

THERE IS NO BEACH. THERE IS NO BEACH. Do not let the pictures fool you. About four or five of the guest believe there was a beach because of the pictures and we were highly disappointed. Great pools though. Clean but a little run down. Mold/water damage on the ceiling by the light fixtures. The air condition does not get cold, its fan air. I had a patio to smoke cigars. They informed me no smoking. The spa was beautiful and the gym was great. The food is bland only dishes that were OK, were the lasagna and the fajitas. The omelette station is a perk and the breakfast tacos.

Partner

10/10

Exceptional

28 May 2026

Dylan

Super friendly and helpful staff, they ensured we had an amazing stay. There was a good selection of pools with different levels of activity and energy depending on if we wanted more fun or more relaxed moods. There was a great selection of restaurants and the quality of food was high.

Partner

10/10

Exceptional

22 May 2026

Senatralee

I love my stay there overall I give them 5

Friends

4/10

Poor

14 May 2026

Edward

A sad experience overall. This place is kinda on its last leg and it shows. Most the employees are super nice. But the hotel itself is falling apart. Elevators broken, phones, broken, bathtubs broken, lots of lights broken.

The food is really some of the worst I’ve ever had. The “Asian” place is especially horrible. Everything was near inedible. Whoever makes their Pad Thaiust never had pad Thai because it’s not even similar. The “Italian” place isn’t much better. The pasta tastes like it was left out over night and reheated. Has a chalky texture to the sauce and very heavy and sticky. The chicken Parma was the worst I’ve ever had. Ironically the osobucco wasn’t terrible.

The manager, Faviana, was especially rude. I spoke to her about the elevators and phone and she was not only unsurprised by this, but genuinely seemed confused as to why I was mentioning it. She kept looking and smirking at her employees like “look what I have to deal with”. Incredibly rude and condescending. My guess is this is someone who knows the place is falling apart and is well past worrying about the complaints.

Anyway, I left after one night. Simply not worth it. Booked somewhere else and it’s far nicer.

10/10

Exceptional

14 May 2026

Kimberly Nichelle

Pools were great shows were great

Family

8/10

Excellent

30 Apr 2026

Janessa Lynn

Excellent resort and staff - no beach to walk or swim in but several other amenities

Family

10/10

Exceptional

23 Apr 2026

Sheryl

It is a beautiful property! The rooms are immaculate! The staff are incredible, they went above and beyond. I would highly recommend this property, and we look forward to returning !!!

Friends

10/10

Exceptional

19 Apr 2026

Miguel Angel

Great

8/10

Excellent

12 Apr 2026

Shakir

The elevator was very small. The resort needs more restaurants and serve more food. However, the staff was great and the overal experience was great.

8/10

Excellent

12 Apr 2026

Keegan

We had a really great stay overall and would definitely consider coming back.

The resort was beautiful, clean, and well maintained. The rooms were comfortable, the pool areas were great, and the food offered good variety. Staff were friendly and helpful throughout our stay.

A couple of areas could be improved. The bars felt understaffed in the evenings, leading to long wait times for drinks. Also, not being able to book specialty restaurants on the app was frustrating. I

Overall, a very enjoyable experience with just a few operational tweaks needed to make it even better.

8/10

Excellent

09 Apr 2026

NABIN

Kids Friendly

Family_with_children

8/10

Excellent

06 Apr 2026

Joanna

Room kinda smelled like mold, but I might have been a bit sensitive. It wasn’t super clean, but clean enough

Family_with_children

10/10

Exceptional

06 Apr 2026

Erik

Staff is outstanding

Family

6/10

Pleasant

05 Apr 2026

Oswald George

Not happy with the amenities.
line up for buffets, swimming pools prebooking chairs, & pay booths. Apart from limted pools, payfor shelter is showing not all inclusive. Not happy at all

6/10

Pleasant

01 Apr 2026

Aziz

No beach. This is an oceanfront proprty with plenty of pools. Pool side and oceanside chairs are hard to find even during less busy season. Property is old and so is the room furniture. Staff is very friendly and service is very quick.
Onsite spa services are extremely pricy, it's cheaper to get those in usa.

Partner

10/10

Exceptional

01 Apr 2026

Joseph Anthony

We just returned from a wonderful 4-night stay with our family of four, and it was such a relaxing, memorable experience. One of the highlights was the pool area. Renting a cabana for our stay made all the difference, as lounge chairs filled up quickly. It gave us a comfortable, stress-free spot to relax at each day.
The service throughout the resort was truly exceptional. A special shout-out to Eduardo and Emmanuel at the Breeze Bar in the evenings. They went above and beyond to make our nights fun and enjoyable. Miguel at the Italian restaurant also stood out for his fantastic service.
The dining options were a big win for our family. We especially loved the sushi at the Asian restaurant.
Overall, this was a fantastic getaway with great service, relaxing amenities, and good food. We’re already looking forward to coming back!

Family_with_children

8/10

Excellent

31 Mar 2026

Gilberto

The property offers great activities and pools for families, which we really enjoyed. The food is excellent; however, it can get very crowded, and we had to wait over an hour for a table at the restaurants at times.

The same issue applies to the snack bar—there is only one available in the entire resort, and we often waited more than 30 minutes for something simple like a small pizza. Additionally, it is located far from the kids’ pool, which makes it inconvenient for families.

Overall, it’s a good hotel, but there are a few areas that could be improved, such as adding more snack bar options and increasing the number of servers at the kids’ pool. Each day there was only one server attending more than 20 guests, which made service quite slow.

Family_with_children

4/10

Poor

27 Mar 2026

Kelly

THERE IS NO SWIMMABLE BEACH!!! Expedia failed to mention this! I spent well over $1200 going outside our resort to beach clubs!!!

Family

8/10

Excellent

23 Mar 2026

LIZETTE ANGEL

No beach access

Family_with_children

10/10

Exceptional

23 Mar 2026

Zoe Karen

I love the energy of the staff there! Good food good service drinks everywhere! Will definitely come back

Family_with_children

10/10

Exceptional

22 Mar 2026

Colby

Wonderful and very helpful staff! Great variety of activities and amenities. We had an amazing time!

Friends

6/10

Pleasant

21 Mar 2026

Gregory

Great view, although the butler for the oceanfront preferred room was non existent and gave us the wrong restaurant info on the final day which was souring. I was also injured on Slide #1, avoid it, it’s a broken foot waiting to happen.

Family_with_children

10/10

Exceptional

20 Mar 2026

Ellyana

The staff were incredibly helpful and friendly. Angel made our drinks every night and was the best! We would go back here just to visit him. We got engaged this trip and the concierge took the best care of us. Highly recommend for a family friendly resort!

Friends

8/10

Excellent

17 Mar 2026

Kaelan

Nice property, good food, great service, rooms are spacious, in good condition, walkable property - not too large. Disappointing that there was real beach on property, the ocean was unswimmable at the resort which was not conveyed in the resort information. Resort was very family friendly with nightly entertainment mostly geared towards entertaining the children, that was great fun!

Family_with_children

10/10

Exceptional

05 Mar 2026

Darlin

Yes

Family

4/10

Poor

03 Mar 2026

Karli

Hurry up and wait for service here.

6/10

Pleasant

02 Mar 2026

jeanette

Unfortunately we will not be going back to Dreams Puerto Morelos, we were really excited and had high expectations based on other reviews. Upon arrival the front desk ladies were not welcoming at all, they were rude from check in to check out, if you arrive earlier than 3 expect to be sent away until after 3 to be given your room and there is no bathroom that accommodates you to be able to change meanwhile you wait. Food at the buffet is mediocre, liquor is cheap tasting. The resort is pretty small so if you travel with younger kids a stroller is not necessary and good luck bringing it up and down the stairs as the elevators in the building are not working. The one good thing about this resort is the entertainment throughout the day targeted for families, this is more of a family oriented resort so everything closes at 11pm which is why I think you get room service.
We really wanted to love this place but many workers and incidents in their restaurants made us not want to go back.

Family_with_children

8/10

Excellent

02 Mar 2026

Beatriz

Our stay was truly fantastic. The property offers multiple beautiful pools, consistently delicious food, and a team that delivers hospitality with genuine warmth. The staff made us feel welcome from the moment we arrived, and that level of service makes all the difference.

It’s especially great for families with young children — the layout and amenities make it easy to relax while the kids have a blast.

The only drawback was beach erosion limiting direct beach access, so we had to drive elsewhere to enjoy the shoreline. Not a dealbreaker, but something future guests should know.

A personal highlight? The Aqua Therapy experience at the spa — absolutely worth it. A restorative, standout experience that elevated the entire trip.

Overall, a memorable stay we’d gladly repeat.

Family_with_children

6/10

Pleasant

02 Mar 2026

Kadezah

Resort small

Family_with_children

10/10

Exceptional

28 Feb 2026

Syreeta

Ecerything was amazing!! The staff, cleanliness, loved the caramel cappuccino!! I would go back again. Waking up to the ocean view was the best.

Friends

10/10

Exceptional

26 Feb 2026

Akilah

Beautiful! Great food, and weather, but lots of kids!

Partner

6/10

Pleasant

25 Feb 2026

Mudan

The bedding is a bit damp

2/10

Poor

23 Feb 2026

Anna

The beach was nonexistent. When I did go in the ocean, I found a broken piece of glass and luckily didn’t step on it. Because of the lack of beach, the available chairs by the pools caused an insane situation of waking up at 6 AM just to get a chair by the pools.

Only two of the restaurants were good out of six. This is none of the restaurants fill up. The hotel purposely leaves restaurant tables empty, causing longer waits, which is not a game you play at 6:00-8:00pm when people are hungry from a long day.

In the room, the phone never worked. Nobody fixed it for six straight days, even though we told them every day. The bellhop was supposed to take our bags to our cab and the cab wasn’t there - hotel was slow on letting him in - and the bellhop came for the bags after our scheduled time to leave. Overall, the hotel is very bad at keeping appointments and schedules.

Family

8/10

Excellent

23 Feb 2026

Candace Marie

The room was clean, and I had the best view I've ever had, with the pool and ocean right outside our balcony. The staff were really nice, especially Christian, the lifeguard at the waterslides. He was very kind and polite to my kids and I. The food was great at the a la cart restaurants, but the buffet food was just ok. The eggs were always runny, there was no butter for our waffles and pancakes, and there wasn't much variety. Every morning was the same food. The food at the Barefoot Grill was delicious though. Loved the coffee at the Coco Cafe and my kids really enjoyed the ice cream there every day too. One complaint I have is that my family and I only got a lounger chair by the pool once the entire 5 days we were there. People put their towels and belongings on the chairs at like 4 or 5am and then go back to bed, and don't go back to their lounger until like 8 or 9am. We were out by the main pool one day at 7am and every single lounger had already been \"reserved.\" There needs to be some enforcement and stronger rules regarding this. Every day we sat on the cement beside the pool because there were no loungers available. You should have it where you have to hand in your towel by 8pm when the pool closes, and any towels or belongings on chairs from 8pm-8am will be removed. This will give everyone a fair chance of getting a place to sit. Absolutely ridiculous there are no rules around this. I saw and spoke to many other people regarding this and they were also angry and upset

Family_with_children

10/10

Exceptional

22 Feb 2026

Rekha

Everything, the service, the food was top tier , the atmosphere was amazing and beautiful. We definitely would visit again

6/10

Pleasant

21 Feb 2026

Olena

There is absolutely no access to the oceans, no beach even though property is located on the water.

Family_with_children

8/10

Excellent

21 Feb 2026

Jennifer

The rooms were clean, the food was excellent, the staff was generally excellent. It was impossible to get chairs to sit by the pool as they were all \"taken\" before 7am.

Family

2/10

Poor

18 Feb 2026

David

Everything was extremely cheep the food the entertainment the cheapest alcohol you can get
You couldn't make reservations at the restaurants and when you get there they tell you is over an hour wait
The second biggest pool was closed and was out of service
I needed to go to the pool every morning before 6 am or there would be no seats (sunrise is around 6:50 so everyone came at dark )
The soap and shampoo dispensers never filled
Twice room service cleaned the room but didn't put any towels
At the pool they start to threaten us if we leave the seats more then 30 minutes they will take all our belongings and give the seats to others
He did even care when i asked to record him
We couldn't stay in the pool more then 30 minutes we didn't want to loose our belongings or seats
Tge worse experience ever

Family_with_children

4/10

Poor

16 Feb 2026

Deborah Ann

Room fridge was only refilled one day. Staff was rode at checkout. The pos machines were not connecting so they said no pay your not getting off resort. VIP called is to see them. Wasted time. They told us we were preferred members and offered us things than when we went to use them they said they made a mistake and took it back. Not a pleasant experience

8/10

Excellent

16 Feb 2026

Khristinia

We stayed 6 nights Rooms were very clean, staff was nice. Spa treatment was amazing. My only complaint was there was an escape rooms for families to enjoy, not part of the resort. The price was $45 a person, which was fine by us. Our 2 girls wanted to play. They said it would be $90 so we paid with card but was charged $99, the next day we asked why. They explained they charge at 19 pesos. We told them everyone charge at 17 or 16 pesos. They said they don't that is why she said 1,710. Pesos. So if you want to enjoy the escape rooms, pay in dollars cash. Not in pesos, not by card. They will change you $9 extra.

Leisure Family

6/10

Pleasant

14 Feb 2026

MARY

Perfect room , very clean ,amazing food.
Only problem is that we got some vouchers to use for wine and it was 40$ .. when we bought the wine one night they told us we can apply the 40$ at ones toward the wine price when we check out, but when we checked out they told us we can only apply 10$ and we had to pay 40 usd $.
I was not happy about that at all and marco was not very nice with us about it.

Leisure Friends

8/10

Excellent

05 Feb 2026

Aasia

Almost everything

Leisure Family_with_children

10/10

Exceptional

03 Feb 2026

Raul

Very nice

8/10

Excellent

01 Feb 2026

Melanie Ann

Room was nice. Hard to get a chair at the pool. Non existent beach.

8/10

Excellent

01 Feb 2026

Mark John

After reading reviews, I didn’t have very high expectations. However, once we arrived, the experience exceeded what I anticipated. I want to start by saying that Nancy at the front desk is an absolute rockstar. Our flight was canceled due to Winter Storm Fern, and she went above and beyond to help us. After long hold times with JetBlue, Expedia representatives Rahul and Ahmed were able to extend our stay by two additional nights. Nancy then took over and handled everything flawlessly. She kept us in the same room so we didn’t have to move, worked quickly to prevent any interruptions, and managed multiple issues from staff and guests at the same time. Despite all the chaos, her smile never faded. Her customer service was truly exceptional.

Our room was clean and comfortable, and the hotel itself was well maintained.

The only downside was the lack of lounge chairs. There simply were not enough for the number of guests, and we had to wake up at 5:00 AM each morning just to secure a spot by the pool.

As for the food, it was average. The buffet food was often cold and lacked flavor. The sit-down restaurants were mediocre with long wait times for food that was just okay. The best dining options were the French and Mexican restaurants.

Overall, the trip was fun and relaxing despite the stress of the canceled flight. Unlike other places, we were not taken advantage of during the situation. Thanks to Expedia representatives Rahul and Ahmed, and especially Nancy at the resort, w
.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Adam

Excellent experience

Leisure

8/10

Excellent

17 Jan 2026

Kathleen Marie

Room and food was great! The restraunts were good. Ate at an alacarte almost every night. Night entertainment was okay. Things we didnt like...music was very loud at main pool and if they had to move the entertainment inside it was Very loud. My kids couldn't even stand it. There are multiple pools which is lovely where its more relaxing but some are for perfered guests only. No pool/games room ( only 13-17 year olds) which was disappointing for my 8 and 10 year old and even us as adults. No sports area for watching games unless a prefered customer. Beach is almost gone and had crazy sea grass the whole time we were there (just the way things are). Main pool is heated, others are not. Resort is clean, staff were great!

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Mayra

Food was really good and everyone at the hotel was very nice! Would definitely recommend.

Leisure Family

8/10

Excellent

05 Jan 2026

Olivia

Enjoyed my stay here ! Huge shoutout goes to Astrid and Sergio for making this stay great ! Had a wonderful room and enjoy room service. Food options were good but restaurants got packed really quickly so sometimes you will be stuck with trying to figure out what to eat .

Leisure Self

6/10

Pleasant

29 Dec 2025

Blair

Staff were wonderful and very helpful!
The room was clean but a bit outdated. The pullout sofa bed was a very hard, old and stained mattress. And the room wasn’t very big.
The activities were amazing and very kid friendly! Wish they mentioned it is not beach front. There is a small access point to the beach but it’s rocky and not pretty at all.
The restaurants were decent. Food wasn’t bad at all. The water slides and pools were our favorite part. Kids loved the waterslides!
Night shows were great as well!
Overall, it’s a good resort.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Chantel

The staff was so wonderful and personable. We felt so welcomed by everyone. The staff really made the best vacation even better.

Leisure Family

8/10

Excellent

13 Dec 2025

Steve

Clean rooms. Just needs general maintenance which I imagine can be difficult in a humid climate. Dont be afraid to ask for another room if you want a better view, they are acommodating. Service was prompt and outstanding. Would recommend this resort on a budget.

Leisure Partner

4/10

Poor

12 Dec 2025

Carolina

Cons - Beach is not swimmable and does not look nice. Major negative aspect which is the reason why I would not go back to this hotel. The pool area is full of “bed” that tou have to pay extra. When the buffet is outside for a night show, the front tables are only for people who is wiling to pay extra money for wine bottles. A lot of extra money for an all inclusive hotel.

Pros - People are friendly and the coffee place was nice. Japanese restaurant was also good.

Leisure Family_with_children

2/10

Poor

11 Dec 2025

Hyun

Orbitz mislead customer about the property. Its not owned by Hyatt. Hyatt sold the property and its own by different ownership. It

10/10

Exceptional

08 Dec 2025

Ernesto Adolfo

Excellent service from Jesus at the bar, Luis in the buffet, Jaquelina from animation, and Kenya at concierge.

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

Aribell

Professional staff. Entertainment daily. Descent food. Comfortable accomodations. No beach.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Darcy

Resort was amazing! So many options for pools that it never felt crowded. The food at the restaurants were outstanding and the service was always amazing by all the staff. We will definitely be back and recommend to friend's and family!

Leisure Family

10/10

Exceptional

03 Dec 2025

Frank M

Staff was very friendly and respectful.

Leisure Family

2/10

Poor

01 Dec 2025

Hertzel

There was it beach

4/10

Poor

27 Nov 2025

Adriana

The staff needs better training. They neglected us for 45 minutes during the check in process paying attention to other guests who arrived after us displaying discriminatory practices since they thought we were Mexican and favored “American” costumers. They could not manage the situation. When we brought this up they tried to fix it and the manager gave us some amenities for free. We still experienced the same treatment by people at restaurants and bars continuously, being disregarded, having longer waiting periods than other guests arriving after us and some being dismissive.
During the check in we were charged an incorrect amount and were asked to approach the reception desk to correct it and pay the difference. They wanted to charge us more because the exchange rate was different that day and unfavorable to us. I expressed my disagreement since the error was theirs and the amount should have been the one determined at the moment of the check in.
The food was excellent. Compliments to the chefs we enjoyed all restaurants and buffets.
Rooms were clean and serviced several times a day.
Unfortunately, due to the issues with some staff I was sometimes defensive and it was difficult to fully relax.

Friends_and_family Family

4/10

Poor

26 Nov 2025

Catiuska

The food overall was not good. The Italian restaurant and the buffet were the only decent options. The parrilla restaurant wasn’t good, and the mariscos place was horrible.

It was very difficult to find towels. Some of the staff were rude, you would ask for something and they would just say, “We don’t have more.” You basically had to keep asking until someone nicer finally helped you.
However, the staff by the pool were very nice and helpful, which made that area more enjoyable.

There is no real beach. You can see it, but you cannot access it.

The alcoholic drinks were terrible. The quality of the liquor was bad; the piña colada tasted like sunscreen, and the strawberry drinks tasted like car perfume.

The hot dogs were strange, and they did not have chicken nuggets for kids.

The kids club was also disappointing. They open at 11 and close at 3, and it’s so boring that kids prefer not to stay.

The night shows were very good, and the beds were okay.
The internet was terrible.

Expedia originally listed this hotel as the Hyatt Ziva. The pictures, rooms, and description were completely different. I was sure I booked the one in Cancun. Three days later, when I checked my reservation again, the name and pictures had changed, and we ended up at Dreams, which is part of Hyatt but clearly a cheaper hotel. I don’t think I will use Expedia again, this is the second time something similar has happened to me.

Leisure Family_with_children

10/10

Exceptional

23 Nov 2025

Rudy

My family and I had a great expirience during our stay. The staff in the coffee shop area, the cabana boys and waiters were amazing. They have a great mixture of shows and activities for couples traveling alone or with little ones like myself. I highly recomend booking this resort if you are wanting to truely relax and or spend time with your family.

Leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Katie Ann Paula

Food is BOMB AMAZING. Entertainment BOMB AMAZING

Leisure Family

8/10

Excellent

22 Nov 2025

Hamid Reza

Everything was perfect, other than the check-in time which was very long.

Leisure Friends

6/10

Pleasant

17 Nov 2025

Sarah

All of the elevators in our building were out of service the week we stayed there and I was traveling with a one year old, 5 year old and 7 year old. The air conditioning could not be turned down (despite multiple maintenance visits) and we had to turn it off so we didn’t freeze at night. The last night we were there, the front office called our room at 9pm and 12am, saying there was a nonexistent maintenance issue in our room. They also had cleaning staff come at 9:30pm when we were all asleep and they told us we should have put our do not disturb sign on the door…it was all so ridiculous and we were happy to be leaving.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

Alexander

Food was great and kids club was awesome.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2025

brittany

It was a relaxing vacation

Leisure Family

10/10

Exceptional

11 Nov 2025

Cynthia

The hotel was beautiful, it had all the accommodations that anyone would need. Our room was always clean and very comfortable. The restaurants inside the hotel were amazing, food was delicious and pools were very clean and well maintained. Staff was very nice and welcoming. My husband and I left the hotel to explore the area and came back kind of late and every restaurant was closed, we order food through room service and they were nice and quick to bring us food to our room. I would definitely recommend this hotel. 5 star hotel, in my opinion. The only thing that did not meet my expectations was the road to get to the hotel. There were so many potholes throughout the road, I don’t understand how they don’t fix that. The road was REAL BAD!! They really need to fix that. Small cars had such a hard time going through.

Leisure Partner

8/10

Excellent

03 Nov 2025

Kiara Vanessa

The staff is extremely nice and welcoming, the food is good. The room could use a refresh. But overall, we will be returning every year.

Leisure Partner

10/10

Exceptional

01 Nov 2025

Syed

Everything was fantastic

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Rhonda

The staff was amazing!

Leisure Friends

6/10

Pleasant

21 Oct 2025

Debbie

We went in June. There was a lot of seaweed on the beach so we didn’t get in the water. The food was my least favorite. I was hoping to get authentic Mexican food considering being in Mexico but everything tasted American washed, sin sazon! I would definitely consider going somewhere else. This place is great for quietness, families, and elders if you’re not too picky with food and just want some quiet time. The staff was prompt and nice. I will say the room service food was better than their restaurants

10/10

Exceptional

21 Oct 2025

Paul

The daiquiris were amazing, the beer was cold, the tequila was great! Isn’t have any Jack Fire for my wife. Bourbon selection was limited.

Leisure Family

2/10

Poor

21 Oct 2025

Deiby

No beach

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Crystal

It was a great resort even tho it’s a family resort, I went for my birthday trip with adults I can honestly say we had a great time, so much that we partied with the kids. The resort has a lot to do at night time,& things in the daytime as well but the night time at the resort was lit ! Everyone partied together played games & had a lot of TEQUILA! The food there is great as well even down to room service we had a butler as well Alexander & he made sure we had everything we needed. During my stay I damaged my eye prior to arriving there, I was able to do a zoom with a Doc in Mexico & at a low cost I found that to be amazing he was able to prescribe me eye drops. I was able to call the help desk and this woman Kenia Ramirez was able to fill my prescription with a local pharmacy & get it delivered! She was a sweetheart she went above & beyond her job ! She checked on my everyday my entire stay.. I appreciated her hospitality and she didn’t have to do that. That woman is God sent she even made sure I was safely back home in the states ! That’s my girl this hotel has great staff and they make sure you have a great stay, down to the bartenders ! They deserve good tips ! I left with so many memories and meeting new people ! I partied with one eye and had a time Lol

Leisure Friends

10/10

Exceptional

19 Oct 2025

khursheda

good family hotel

2/10

Poor

18 Oct 2025

Brittney

The food was terrible , not much of a selection to choose from and it was always cold and picked over

10/10

Exceptional

17 Oct 2025

Jaylene

The resort was really nice i enjoyed my stay would definitely recommend again

10/10

Exceptional

10 Oct 2025

Nastassja

We had an incredible stay at Hyatt Ziva! From the moment we arrived, the service was top-notch. A special thank you to our butler Sandy, who went above and beyond to make our anniversary unforgettable — every detail was perfect, and her care truly elevated our entire experience.

Erika, my masseuse, was absolutely amazing — one of the best massages I’ve ever had. She created such a calming, restorative space.

Our whole family had a blast enjoying the variety of delicious food options and especially loved the fun water activities — something for everyone! We’re already talking about coming back. Thank you for the memories, Hyatt Ziva!

Leisure Family

10/10

Exceptional

10 Oct 2025

Navneet

Clean room, friendly staff, awesome bar, great food, excellent service

2/10

Poor

05 Oct 2025

Michael

Limited restaurants, no lock on patio door, power outages, loss of water a couple of times, parts of resort not open. No beach.

Leisure Family

8/10

Excellent

04 Oct 2025

Yilin

Overall it had beautiful pools. There is no beach though which is a big drawback

8/10

Excellent

02 Oct 2025

Vasudeva Kurup Ramesh

The property is awesome with numerous pools and restaurants and bars.

Leisure Partner

2/10

Poor

29 Sep 2025

Kevin Jose

Don’t expect 5 star service

4/10

Poor

29 Sep 2025

malaika

Some of the staff were not very nice. Which can ruin a vacation. They made us felt uncomfortable and it was not a good feeling. Some of the staff was nice but the few who were not made it a not so good vacation. We stayed at another resort and it was amazing everyone was nice and it was beautiful.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Melissa

Everything was amazed!

10/10

Exceptional

28 Sep 2025

Virginia

Our stay at Hyatt Ziva Riviera Maya was nothing short of amazing! The resort is beautiful, with stunning views, well-kept grounds, and a relaxing atmosphere that made our vacation truly special. From the food options to the pools and entertainment, everything was thoughtfully planned and top-notch.

A special mention goes to Sandy, who went above and beyond to make our experience unforgettable. Sandy was warm, attentive, and genuinely cared about ensuring we had everything we needed. Her hospitality and kindness stood out and made us feel so welcome throughout our stay.

We left with wonderful memories and can’t wait to return. Thank you, Hyatt Ziva Riviera Maya, and an even bigger thank you to Sandy for making our trip exceptional!

10/10

Exceptional

25 Sep 2025

Khizer Farooq

Staff was very caring and professional. No Asian (indian pakistani) food available in any restaurant. Other than that it was a great experience

Leisure Family_with_children