El Moro Hotel

8/10

Excellent

13 Mar 2025

Nancy

I liked that the hotel was in the center of downtown. Everything was there, shopping, dining and the beach. Will definitely be back.

Leisure

6/10

Pleasant

28 Jan 2025

Verified traveler

Shady

The hotel is quite overpriced for what you get- its very authentic and payinv over 200 bucks for 1 night seemed over the top.Location is good. The front desk man tried to swindle us on a taxi saying we had to pay him what woukd have been 400 pesos more than it shohld have been to go to the airport. We walked out disgusted he thought we were stupid tourists to be taken advantage of.

Friends_and_family Family

8/10

Excellent

22 Jan 2025

MARK

Cute hotel, kind of a jungle feel. Lots of music at night though.

8/10

Excellent

28 Dec 2024

Jeremy

Peaceful and quiet. Kids had fun in the pool and the dining options near by was great. Walking distance to stores.

Leisure Family

8/10

Excellent

22 Dec 2024

Xóchitl

Hotel céntrico recepcionistas ambles muy tranquilo en mi experiencia desayuno incluido, céntrico todo muy bien no será el mejor hotel pero le doy 4 de 5

6/10

Pleasant

11 Dec 2024

Patrick

This is a safe place. The breakfast is very authentic and pretty good. The sheets are polyester. The property is noisy at night due to fun activity around the hotel. Take the good with the bad I guess.

Leisure Family

6/10

Pleasant

05 Dec 2024

Steven

Second room I was in felt like I was in staff housing.

10/10

Exceptional

30 Oct 2024

Heidi

This is a great hotel! Worth the price! Would be nice to have an area around pool for sun tanning, and wifi was touch and go except for in the \"wifi zones\" in the common areas, it was good there. Nice, clean, great staff, good breakfast included, water available, excellent location!!! Highly recommend!

Business_and_leisure

8/10

Excellent

15 Jul 2024

Francois

It was great to stay in the hotel. High recommend. The only problem is it was hard to find a parking

Partner

6/10

Pleasant

22 May 2024

Patrick

The staff was very kind but limited English, not a complaint, just a comment. The room was clean and comfortable. You can't flush the toilet after using toilet paper, not uncommon in Mexico but visitors need to know. Our air conditioner was a little funky, it is difficult to get ice, there is no in room coffee but you will get a delicious breakfast and coffee starting at 7:30 AM. The pool picture is deceiving, it isn't really great. The view from the roof top is though! Great location! We felt safe and will stay again for a couple of days. Not enough amenities for a week for us.

Leisure Family

10/10

Exceptional

04 Mar 2024

Helen

Sweet, comfortable, convenient, modest hotel close to the main square. This location makes it a little noisy since there are a lot of bars and restaurants nearby. It’s a great value for the money if you are not looking for luxury. Staff are friendly and helpful. Eggs, toast and fruit for breakfast. We felt very safe.

Leisure Partner

8/10

Excellent

02 Dec 2023

Michael

Great for a short stay. Close to the beach. Nice breakfast. Helpful staff. Basic amenities. Stairway tough to maneuver with luggage. Noisy during the day.

Leisure Partner

10/10

Exceptional

30 Jun 2023

Dustin

Great little hotel. Super close to center and very helpful staff!

Leisure

10/10

Exceptional

08 Jun 2023

Pamela

great

10/10

Exceptional

15 May 2023

Martha

Muchas gracias atencion de primera estuvimos muy agusto

10/10

Exceptional

12 Mar 2023

Stephanie Ann

Charming hotel you knew you were in Mexico. Not for people expecting modern and new. I would not hesitate to stay again. Staff beyond friendly and helpful

Leisure Friends

10/10

Exceptional

08 Mar 2023

Ernesto

Goo stay

Leisure Self

10/10

Exceptional

27 Jan 2023

Barry

Great hotel..old mexico ..charm location is perfect ..near the beach and may places to eat!!

Leisure Partner

10/10

Exceptional

27 Dec 2022

Thomas

a

Leisure Partner

10/10

Exceptional

27 Dec 2022

Rosalie

I have this hotel excellent ratings. I would like to mention to readers it is not the Ritz or Hilton by far, due to the age of the property, however, the courteous staff, location and onsite pool cannot be beat on this strip of Javier Rojo Gomez. It is very true to the old days of Puerto, when there was a dirt road leading into the portside from the highway, that was my first visit to Puerto in the 80's. We booked a return trip before we checked out. The staff is very helpful.

Business_and_leisure Family

8/10

Excellent

04 Nov 2022

Daryl

Property was greatonly issue wass noise from drill machine out back accross the road

Business_and_leisure Partner

8/10

Excellent

03 Apr 2022

Judy

Convenient, clean and friendly

The location is very close to the beach and the town center which made it a bit noisy on a Saturday night during spring break but the bands at the clubs/restaurants stopped around 11:00 pm.

Partner

8/10

Excellent

25 Mar 2022

Barna

Seen better times…

A classical style estate complex with large, comfortable rooms at a very good location.
Once the music from two neighboring restaurants were over, 10:30, not bad, we got a pleasant night. A good breakfast, then the day started with the comfort of being close to the center of town.
There were several noncritical inconveniences which could have been avoided if the place were better maintained. A stuck window, broken AC, forever-closed safe box etc., the hotel cries for maintenance.

Partner

8/10

Excellent

17 Mar 2022

Susan

We like that is was small and close to everything. Staff was very friendly

Leisure Partner

8/10

Excellent

15 Mar 2022

Christie

Property was very close to the main square and the staff was very friendly and accommodating. The rooms were clean but dated. The pool area is small but sufficient to cool off.

Leisure Self

6/10

Pleasant

12 Mar 2022

Cristi

The clerk named Muncie was consistently rude.
The rest of the staff was very good!

Our room was quite suitable but they never did bring us promised third towel, mug, and glass although I did pay for 3 people to be there.

We believed we were getting breakfast included when we booked the room but it was not included once we got there.

Leisure Friends

8/10

Excellent

11 Mar 2022

norman

clarify pre-payment from Hotels.com

the staff was unsure whether to charge my card onsite, and so they do. later they credited the double payment.

if they understand that the Hotels.com transaction is pre-paid, they could work with greater confidence.

this has happened at more than one hotel.

Self

8/10

Excellent

17 Feb 2022

Frances

There was a sheet cover but no blanket. We realized we were chilly during the middle of the night but found no blankets.

Leisure Friends

10/10

Exceptional

01 Feb 2022

Danyel

We really really enjoy this property wish we could have stayed longer.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2022

Trevor

The location is excellent close to shopping and restaurants..rooms are a bit small but doable

Leisure Family

8/10

Excellent

04 Mar 2021

Verified traveler

Authentic old hotel and courtyard in excellent condition. Good location in town. Nightlife music in town can be a small negative factor for some.

Leisure Partner

10/10

Exceptional

25 Dec 2019

Verified traveler

Very charming property, exterior and public space well maintained. Staff very friendly.

Leisure Family

8/10

Excellent

17 Apr 2019

Verified traveler

Very pleasant surprise in Puerto Morelos!

Quite pleasantly surprised. Very clean and room was in good condition. Excellent location.

Family

10/10

Exceptional

26 Mar 2019

Verified traveler

The staff at this hotel are very warm, friendly and accommodating. it feels like a place where people enjoy coming to work and enjoy the guests. I plan to return to this hotel. The staff treat each other and the guests with kindness. Susanne F.

Leisure Self

10/10

Exceptional

11 Feb 2019

Verified traveler

Was small and in centre of town. Pretty property. Large rooms. Free eggs and toast for breakfast. Staff amazing. Had some issues with the room and was fixed immediately.

Leisure Partner

10/10

Exceptional

27 Jan 2019

Verified traveler

The staff was exceptional. Little details and genuine care for their guest make all the difference. Rooms and linen fresh and clean. Quite little oasis in the middle of town.

Friends_and_family Family

10/10

Exceptional

15 Nov 2018

Patrick

Quaint

Adorable place. Staff are great

Partner

8/10

Excellent

24 Aug 2018

Lin

Refugio in Puerto Morales

Recognizing that Puerto Morales is a jam-packed beach party town this hotel is so designed as to give the impression of solitude in spite of it's very small size. This is not a sprawling resort property but a collection of artsy buildings with a tropical garden in the central courtyard.

Friends

8/10

Excellent

02 Aug 2018

Mike

A good to stay and relax for a few days.

Friendly small hotel close to beach and shops/local restaurants. Traditional style hotel with good facilities .
Quiet and very clean with attentive staff.

10/10

Exceptional

01 Jul 2018

Juliana

Perfect for the place

If you are looking for luxury in Puerto Morelos you need to go to one of the resorts. El Moro is just perfect for the cute little town Morelos is. Clean, great staff, amazing complimentary breakfast, nice little pool, great restaurant, steps from the plaza... big and comfy room. Loved it!!

10/10

Exceptional

05 Jun 2018

Chris

My husband and I visited Puerto Morelos in March 2018. Hotel El Moro was a wonderful place to stay. All the staff was very friendly and accommodating ( we do speak Spanish but some employees speak English). Our room was lovely.
The only downside was the hot water was finicky, at times. I enjoyed walking up the spiral staircase yet others may have issues with the climb.
The pool was although small was very relaxing , refreshing and enjoyable.
I highly recommend this quaint and charming hotel!

8/10

Excellent

07 May 2018

Walker

Nice hotel close to the beach

Nice hotel close to the beach. The staff were very friendly,the room was very clean and the grounds were great.

10/10

Exceptional

05 May 2018

S&J

Gabriel and Sandy were super cordial and they even store luggage if needed.

10/10

Exceptional

09 Apr 2018

Verified traveler

Great hotel close to beach

Absolutely an amazing experience!
Cozy and stylish hotel, friendly staff, right in the center, super close to the beach, and everything else!
LOVED it!!!

8/10

Excellent

02 Apr 2018

Verified traveler

Nice

Good location, next time will ask for a ground floor room. Our room was on the third floor. Too many stairs for us .

10/10

Exceptional

09 Feb 2018

Erik & Lynda

A gem in the heart of this quaint little town!

We booked this hotel just by chance and it exceeded every expectation!
We just booked 4 more nights on our return from Belize and are considering coming back next year for an extended stay.

Partner

10/10

Exceptional

09 Feb 2018

John

Nice, relaxed, clean hotel.

Very nice hotel very close to downtown Puerto Morelos and several excellent resturants. Hotel was quiet, clean and charming. We would stay there again.

10/10

Exceptional

29 Jan 2018

Diane

We very much enjoyed our stay. Super friendly staff. Loved the area - close to everything. Shops & restaurants. Pool was very good especially on cooler windy days. Would recommend.

Partner

10/10

Exceptional

13 Jan 2018

Victor

Good place to stay

Nice place. The breakfast could be better.

Family

10/10

Exceptional

03 Jan 2018

bradstreet

Liked the garden type setting with the small swimming pool nearby.

Family

10/10

Exceptional

29 Dec 2017

Manny

Nice hotel close to beach, restaurants, town sq

First non cruising holiday in a long time. Very enjoyable, Lots of nice restaurants close by. Pleasant people everywhere, beautiful beach that we walked since we didn't want to dive, snorkel or fish. Plenty of that was available as well. Would definitely return here if we do another land based holiday in the area. We visited many of the archaeological sights on this trip that we had wanted to see from cruise ships but weren't convenient at the time. We really enjoyed going to Chichen Itza, Tulum, Coba, and 2 of the Cenotes.

8/10

Excellent

12 Dec 2017

Denis

Nice place, good value.

We stayed one night in late November 2017 which is low season so it was excellent value for money. Pretty room, pleasant tropical garden setting. Friendly, helpful reception staff. Good breakfast included. Got street parking right in front. Close to central plaza where everything is.

Partner

10/10

Exceptional

11 Dec 2017

Stef

Nice

A simple hotel with lovely staff, good restaurant, good bed, close to beach, and great price

10/10

Exceptional

12 Nov 2017

Verified traveler

Great stay

Welcoming hotel, clean close to everything. Would stay here again!!

8/10

Excellent

24 Aug 2017

Pat

Nice Place to Stay

Hotel Staff was very friendly and accommodating. Puerto Morelos is very different village than Cancun and Playa Del Carmen - we found it much more local and laid back. The hotel is very traditional Mexican and that made for a memorable stay. Breakfast was made fresh for us and was very good.

8/10

Excellent

17 Apr 2017

Verified traveler

Great hotel for family

We really enjoyed our stay at El Moro. Room was spacious for a family of 4 and kept clean. Nice space outside the room for drinks/kids to play and lovely little pool. Close to the town square and beach. Would recommend.

10/10

Exceptional

05 Apr 2017

Christina

Nice, clean hotel close to the beach.

Our stay was excellent. We were warmly welcomed to the hotel and accompanied to our room instead of just getting the key and finding our way. Pool and room were clean. Free breakfast of fresh fruit, coffee or tea, orange juice, and toast was good. We added eggs and beans to breakfast for an additional minimal charge. Location is 1 1/2 blocks from the beach and 1/2 block from the center square of town. Many excellent restaurants and shops within walking distance. Next time I will book the hotel transportation from the airport in advance. Staff is friendly and helpful. Air conditioning worked well. Free bottled water in room. Will definitely stay here again!

8/10

Excellent

04 Apr 2017

Katherine

Clean and comfortable

Inwas sraying in Tulum but wanted to get closer to the airport for our last night. This hotel has good a/c, hot water, good towels, tv, and is close to the beach plus has a small pool if you don't want to wander too far to cool off. The facilities list free oarking but there is no parking lot- parking on the street is free if you can find it. The street, however, is very narrow so stopping to unload isn't even an option. Finally after checking in they moved some cones to let us park our van there. I asked for help with our bags but no one stepped forward. There are many stairs so secure help if you need it somehow. The on-site restaurant was empty and we noticed it was a bit pricey so we went next door for affordable clean food and live music. The toom was clean and comfortable, hot water but the showerhead could be updated so that the stream of water is more efficient. No tub just showers though the site lists 'separate tub and shower.' Fridge in room was great. My friends got a suite that had a kitchenette. The free breakfast is coffee juice toast and fruit though eggs etc are available to buy. If you want a shuttle from or to the airport it'll cost you. The service in the morning was fantastic though still there was no help with bags down the stairs. Free Wifi was strong in the rooms. All in all a bit pricey for the value but it seems to be a high-priced penninsula.

Family

8/10

Excellent

28 Mar 2017

Ken

A nice hotel in a good location in Puerto Morelos.

Partner

10/10

Exceptional

16 Mar 2017

Dana

Excellent! Excellent! Excellent!!

I loved this hotel, its close to the beach, restaurants and shops. Only 2 minute walk to center town so the location is perfect! They provide airport snd other transportation and also set up tours for you. The food and drinks were great and I couldn't be happier with my stay here. Oh and the pool is adorable! I can't wait to stay here again.

6/10

Pleasant

26 Jan 2017

Mugsy

Roosters do crow all day! Not just in the AM.

Not as quiet as we would have liked. Roosters crowing and dogs barking frequently.

8/10

Excellent

12 Jan 2017

Verified traveler

A fine hotel, perfectly located. Rooms provide all necessary efficiencies including small details like dishes and dish soap, as well as good plumbing/water pressure (which can be an important consideration when traveling in Mexico).

8/10

Excellent

26 Dec 2016

Randy

A small, reasonably priced hotel with great staff.

Conveniently located for everything in Puerto Morelos.

8/10

Excellent

23 Dec 2016

Markus

A Little Long in the Tooth but with a Good Heart

Hotel el Moro is located a half block from Puerto Morelos central town square. It's a block and a half from the town's main pier. It is reasonably priced, and if you take one of the ground floor units, they are quiet and pleasant. (We moved from a very noisy upstairs unit blasted by sound from nearby music venues.)

10/10

Exceptional

20 Dec 2016

Danny

Wonderful hotel, great staff, and comfortable room

We had a great three-day stay at Hotel El Moro. The staff is incredibly friendly and helpful, and the room was comfortable (great bed) and clean. The hotel itself is well-located, on a quiet street but close to everything. Good AC, great hot shower, and attentive staff. Continental breakfast is nice as well. Would definitely stay here again.

10/10

Exceptional

18 Dec 2016

Pekka

Real thing!

If you are looking for a real thing... you found it!

Family

8/10

Excellent

24 Nov 2016

Robert

'character' hotel

This is a family hotel and everyone on staff was friendly and helpful. The hotel is old and dated, but comfortable and welcoming. They are constantly cleaning and fixing - not obtrusive, but consistent.

The physical setup and use of common areas encourages interaction between staff and guests, as well as among guests. The rooms are modest, but clean and comfortable. There are four levels, and no elevators, so keep this in mind when booking. Also, the amenities vary from room to room (fridge, hotplate, kettle, etc).

The free continental breakfast is light, but adequate. Hot water was inconsistent.

Not beachfront, but good access to restaurants, shops, town square. Short walk to beach.

Partner

10/10

Exceptional

11 Nov 2016

Amy

Affordable spot in paradise

We loved our hotel! Alberto welcomed us and made us feel right at home. Very clean with a gorgeous courtyard full of lush plants.

Partner

8/10

Excellent

07 Nov 2016

Bootsy

As central as it gets, quiet, steps to the beach.

Great little hotel centrally located but quiet and serene....multiple restaurant choices and gift shops steps away. Would reccomend as an over night stay before/after Cancun flights if further destinations are in your plans. Would make a FANTASTIC small wedding base for lodging, ceremony, (perhaps on the beach??) rehearsal/wedding dinner, etc. Little Italy Trattoria next door had fantastic fresh food served out of their open kitchen window~ They could cater it! Overall an EXCELLANT place to unwind and chill....

10/10

Exceptional

01 Nov 2016

Gisele

Great location and clean

Cute, well maintained and simple hotel. The room was very clean. Only a 5-minute walk to the beach.

Family

6/10

Pleasant

29 Oct 2016

Kerri

Convenient

Room was cozy and cute, property nice , clean and the staff very good however the room is full of mosquitoes and at night very noisy from the dogs in the neighborhood all night barking and the bar across the street with loud patrons. Was difficult to sleep.

Partner

10/10

Exceptional

16 Oct 2016

Alvin

A great experience in beautiful Puerto Morelos

This was a very quaint and comfortable along with an expensive accommodation. The people were very friendly although they did not speak English but went out of their way to help you in every way they could.
Would definitely return.

Partner

2/10

Poor

19 Sep 2016

Soran

The pictures not showing all about hotel, misleadi

The hotel located in really poor neighborhood, not tourist style, I booked with Expedia 5 nights, but stayed at this hotel 1 night, and left this hotel...

10/10

Exceptional

18 Sep 2016

Britta

Cute hotel with very nice staff

Me and my husband stayed 6 nights. The room was spacious and very clean, like the entire hotel was very clean. The staff was very friendly and helpful and the location was very good, right in the center of Puerto Morelos, yet quiet, and very close to the beach. The only thing that wasn't so good was the breakfast. Advertised was a full breakfast and all we got was a few slices of fruit and two slices of toast. After the third day we just went into town to get breakfast which wasn't a big deal at all. I would stay there again anytime

6/10

Pleasant

11 Aug 2016

Barrie

Beech Lee's Bees tour of Mexico.

This was a 3 night stop after our flight from the UK and prior to setting of on a tour of the Yucatan. It was ideal for a full day on the beach followed by a day to Isle de Majuere. It is in a good location away from Cancun, but you need a car.

Family

8/10

Excellent

26 Jul 2016

Verified traveler

Hidden Gem

We had a nice time at Hotel El Moro. Miguel the owner and his staff are very accommodating and friendly. They helped us celebrate my friend's birthday away from home. The hotel is so convenient to shops, restaurants and the beach in town. It is close to Cancun, Playa del Carmen, etc. They offer excursions and transportation too to different locations. Overall we had a good time.

Family

8/10

Excellent

03 Jul 2016

David

A nice town to stay at quite and not to crowded good snorkeling just have one of the locals at the beach take you out about 20us for 2hrs

Partner

8/10

Excellent

15 Jun 2016

Raquel

Great casual hotel in a great little town!

I was pleasantly surprised by this hotel and the town of Puerto Morelos. The room was large and clean, and the bed was surprisingly comfortable. Fresh, clean towels every day was actually more than I expected. This was exactly what my husband and I were looking for - a low key, casual hotel and an authentic Mexico experience. Puerto Morelos is only 20 min from the Cancun airport, but it's lightyears away from Cancun. Puerto Morelos is a town where where people live. The patrons seemed to be a mix of Mexican families and American and Canadian vacationers. The staff spoke little English, but they were warm and welcoming. The restaurant was only open for breakfast during our stay, but there are great little places to eat just steps away. And, it's only half a block from the town square and a block from the beach.

If you're looking for a spa/resort experience, this is not the place for you. It was perfect for us, and we plan to go again.

My only criticism is that the website is not up to date. There is no hotel shuttle (the taxi stand is a half block away on the square), and the restaurant wasn't serving all meals while we were there.

Partner

10/10

Exceptional

07 Jun 2016

chris

Perfection close to the beach close to the Square

The hotel was incredible they treated you like family it was very quiet three minute walk to the beach one minute walk to the Square for two morale us is the perfect small town would stay there again in a minute

8/10

Excellent

29 May 2016

Adela

Good for the price

Good hotel for the price paid. Got scared when another review said no A.C.
Ours did have A.C. and it worked fine. We used the restaurant there and were happy with the service there, it opens at 7 am.

Partner

8/10

Excellent

28 May 2016

Stephen

Great location for the price

This is a convenient location for staying in Puerto Moralos. The hotel is close to the center of town and easy to find. I had a room that was large and had a small fridge and safe. It was funny that there is an old school big tv and no cable or satellite hooked up.

Family

8/10

Excellent

11 May 2016

Kevin

In city center

Great location, good service. A room by the pool is best for WiFi reception.

Partner

8/10

Excellent

21 Apr 2016

Alyssa

Cute hotel, sweet town, friendly staff.

Israel was great and walked me to the beach club - they offer chairs, umbrellas and food service- introduced me to the staff and made sure I was treated well. The rest of the staff was friendly and helpful too. The bed was the most comfortable of my 11 day travels!!

Note: the base hotel.com room rate does NOT have A/C, it's $6.00 to upgrade but totally worth it. There's also no elevator so if you leave early like I did, you'll be huffing your luggage down in the dark.

The hotel is in the heart of town so really easy to walk the whole area and pick a nice restaurant. Safe town and lots of locals also enjoying the beach. Didn't feel very touristy, just enough to feel accepted and wanted.

It's about 20-40 min from the airport depending on time of travel and a great option to the huge resorts, especially if you're just laying-over for a night like I was.

I had a great stay!

8/10

Excellent

30 Jan 2016

Sharon

Good times in Puerto Morelos

Enjoyed our stay, belong to Paradise Beach club, free loungers, discount on drinks & food.
Tvs need updating, small, no remote control, few English channels , not a major concern, as not there to watch TV.
Full breakfast was very good, Rosalie was awesome, she's looks after everything herself.
Hotel is very central. Wifi not always available in your room, tables & chairs outside room door, good signal there.
Would return on another visit.

Partner

10/10

Exceptional

24 Dec 2015

brian

Very nice Get Away

I stayed at Hotel El Moro 1 time before . It is ouiet, clean and the staff is excelent.

8/10

Excellent

20 Dec 2015

Joyce

Very conveniently located.

I always enjoy staying here. It has lush tropical foligage. The staff is very friendly. It is a block from the beach. They have a good restaurant and restaurants close by.

Family

10/10

Exceptional

24 Nov 2015

Rex

A fun and interesting place to go

We enjoyed our stay at Hotel Posada el Moro. the grounds were interesting and well
kept. Our room was clean and nice, bed was comfortable bathroom and shower were fine.
good in-room safe and refrigerator. good airconditioning and ceiling fan good flat
screen TV. pool was pretty clean and nice. staff was friendly and helpful. Location
was good just a short walk to the dock the town square and the beach. Many restaurants
close by some that we found walking on the beach cooked fresh fish caught that day
we really enjoyed the fish it was delicious. We liked the beach there better than
when we were in Cancun it was much easier to swim there. We also took a cab to the
Crococun zoo and enjoyed seeing the spider monkeys and others animals there. Puerto
Morelos was also a good place to shop for souvenirs.

Partner

10/10

Exceptional

14 Nov 2015

Larry

Best in Town

We enjoyed four-night stay, November 8-12. The room was nice and clean. Air conditioner worked very well. We were on the 3rd floor (#15) and had to climb a few flights of stairs. Not too bad but might consider lower floor for older people. Fresh towels daily and fresh bottled water. Nice kitchen, also. We liked the quieter town of Puerto Morelos. We took an all day tour of the ruins, cenote, etc with Miguel. Very good!! Hotel restaurant food was excellent, especially the margaritas. Highly recommend. The only negative was low shower pressure and sometimes no cold water. Also, the plumbing in Mexico does not allow flushing of toilet paper.

We enjoyed our stay and definitely recommend Posada el Moro.

Family

2/10

Poor

04 Nov 2015

Susan

Terrible experience!

The write-up looked great but did not deliver! The room was at the top of 3 steep flights of stairs. The A/C was necessary due to the extreme heat and humidity but did NOT work! We had to wait for someone to help but could not fix it. Fortunately, they provided another room but despite the significant hassle, they refused to provide any price reduction because I made the reservation through Expedia, which took a percentage.

8/10

Excellent

25 Oct 2015

Verified traveler

Older, but nice

we really enjoyed our one day in Puerto Morelos despite the 3 inches of rain that fell that night! The hotel is a little older, but charming; the staff was friendly. When the roof of our single room began to leak the proprietor immediately moved us to a lovely suite with full kitchen, living area, etc. It was a comfortable space to weather the storm. if ever in the area again i would stay here - price is decent, and we really enjoyed the laid-back town.

Family

10/10

Exceptional

27 Sep 2015

Verified traveler

Very nice hotel it had a your own home feel good restaurant nice pool nice little garden blocks away from everything Juanita took care of our room every day she is awesome

8/10

Excellent

14 Sep 2015

Verified traveler

The grounds of the hotel were beautifully landscaped; which attracted biting bugs that got into the room making for a very uncomfortable sleep. No where to lounge at pool; advertised free WIFI; however was not able to connect in room or lobby. Free continental breakfast was very nice.

Partner

8/10

Excellent

12 Aug 2015

Verified traveler

Great stay

We enjoyed our stay at Hotel Posada. I am glad we chose this over staying in Cancun. Small, quiet little village. Felt very safe there, people were friendly. Hotel room was clean and roomy. Although there were some ants and teeny tiny bugs in our room. Not uncommon for beach cities I suppose. Beds were comfortable, AC worked great. Hotel staff was very courteous and helpful. Restaurant food was decent and the staff there was attentive. Couple of dive shops on the street. They were helpful in guiding us to the right tours to Isla Mujeres and the Whale Shark tour which is a MUST DO!! The ocean beach was filled with sea weed debris in Puerto Morelos and throughout Cancun. Something going on with the ocean that is causing this. Smelled foul and I was told that there is sewage run off into the ocean near hear that is also causing a sulfur like smell. All in all was a pleasant stay without the crowds. Would stay here again.

Family

8/10

Excellent

08 Aug 2015

Brenda

Nice hotel close to the beach and excellent staff

Nice hotel, it is really close to the beach. Room is clean and it is located in a nice little town

8/10

Excellent

04 Jul 2015

susan

Love this hotel

I stay here a lot, it is just a lovely hotel with nice people. Miguel the owner is wonderful and the location you just cant beat it. Comfortable, clean and all you need.

Family

2/10

Poor

01 Jul 2015

Luiz

Overall Disappointment

When the taxi dropped me off at the hotel I was very surprised and disappointed. The pictures on the website are very misleading and some things that I didn't think about at the time were not mentioned in the website (climbing 3 flights of stairs to get to my room, pool area VERY small and not inviting)that I wish I would have known.
I walked around the town (which I would not do at night) and walked the beach (which was very close and the public part was quite long and enjoyable), but I didn't get in the water because of the 3-4 feet of murky, dingy water to get to the clearer (somewhat) part. I immediately made the decision to get a hotel in Cancun and forfeited my cost of the entire reservation since once I get there it was too late to cancel.
The service and hotel personnel were very nice and accommodating, but could not do anything about my dissatisfaction.

8/10

Excellent

22 Jun 2015

Edwin

Great little find.

Very nice little place. Great location and the staff is excellent. You ask and they will try and get it for you. Good food at the hotel restaurant too.

Partner

8/10

Excellent

18 Jun 2015

Speranza

Nice affordable option for Puerto Morelos

Staff were super friendly. We were in Room 21, ground floor facing a small garden and it was quite large, with queen bed and couch.

Partner

8/10

Excellent

01 Jun 2015

dempsey

Worth The Stay !!

Nice hotel in Puerto Morelos... some confusion about getting a room with an air conditioner but the staff resolved the issue promptly. Good food at their restaurant and a very convenient location just off the town square.

Family

10/10

Exceptional

23 Dec 2014

Ellen

first stop Dec 2015

After traveling all day this was a wonderful first stop. Nicest sheets in Puerto Morelos! Lovely all around.