Name: Dreams Jade Resort & Spa - All Inclusive
Address: Unidad 26 Mz. 20, Lote 1-1 Sm.3, Puerto Morelos, 77580, MX

Dreams Jade Resort & Spa - All Inclusive

Riviera Maya / Playa del Carmen · Mexico

Unidad 26 Mz. 20, Lote 1-1 Sm.3View location

100 reviews shown

6/10

Pleasant

04 Aug 2026

Jace

It is a resort...pools are nice and there is a poolside bar but my 13 had a miserable time. I think this is more of a family with older kids resort. The buffet was very, very mid. The restaurants were all better than average, but not amazing. The buffet was very much a disappointment at all 3 meals..breakfast,lunch and dinner. We have been to Dreams Natura and the buffet was amazing, this was a complete disappointment in comparison. The resort is clean, the employees are great but the seaweed was terrible and we couldn't get in the water, so being from Iowa, it was a pool vacation and not an ocean vacation. I give the resort a C. Very average, Natura was much better.

6/10

Pleasant

28 Jul 2026

Elisa Amanda

Beautiful resort! However, there were many renovations going on during our stay so a lot of things were closed. We did not go on the beach because of the extreme amount of seaweed. Food was okay.

4/10

Poor

28 Jul 2026

Salvador

Here are our biggest issues with this property. Food was not available at all times. There was not real night life on property. Basically be prepared to go to bed at 10 pm. All locations started to close down at least an hour before closing so it made all guest feel like we needed to leave even in the preferred lounge. During our 4 nights here on two nights not all restaurants were open limiting what we could choose from. This was not communicated well to guest. The adult / preferred pool felt like a morgue. No music was on. Whatever you do don’t sign up for the presentation. They will tell you it is 90 minutes they took up half our day. This is not a property for 20 year olds. There is nothing here.

10/10

Exceptional

28 Jul 2026

Robert

Great property with really amazing staff. The food was better than I expected having stayed at other Dreams resorts. The room was spacious & comfortable. Loved the views of the ocean from the balcony & bonus ocean views from the shower! Nightly entertainment was fun. There is no shortage of activities between kayaking, basketball & pickleball courts on the rooftop, mini golf. Really a great time for all ages.

The down side was the beach. Soft sand but covered in sargassum. That’s typical for this time of year so I’m not holding that against them but the actual plot of ocean line the property sits on is covered in large rocks as you enter the ocean. Between the rocks & the seaweed almost everyone stayed near the pool.

8/10

Excellent

27 Jul 2026

Tammy

All the staff was so nice and went over and beyond to help you.

10/10

Exceptional

25 Jul 2026

Relyncia

The resort was everything we intended for it to be. Staff was great and lots of entertainment and things to do. We traveled as a family with two kids. The drinks weren’t strong, only from the preferred member lounge with the premium liquor. Overall good food and trip.

10/10

Exceptional

21 Jul 2026

Jay

It was a great stay for our family.

Family_with_children

10/10

Exceptional

20 Jul 2026

Rickey W

Everything was great...property, food and staff, Did have an accident of slipping on wet tile but staff was very helpful in getting medical attention. With that being said, we look forward to our return trip to this hotel.

Partner

10/10

Exceptional

16 Jul 2026

Tangela

Beautiful resort just wished I knew about the Preferred option before booking. Had a wonderful stay celebrating my hubby birthday

10/10

Exceptional

15 Jul 2026

Dylan

We had an amazing stay and couldn't have asked for a better vacation! From the moment we arrived, everyone at the resort was incredibly friendly, welcoming, and made us feel right at home. The entire staff went above and beyond to make sure we were having a great time.

The entertainment team was fantastic—they kept the energy up every day with fun activities and shows that made the resort such a fun place to be. They really helped create an unforgettable atmosphere.

A special shoutout to Luis at the lobby bar and beach bar! He was hands down one of the best bartenders we've ever had. He was always friendly, remembered our drinks, and made every visit to the bar a great experience.

The food was excellent with plenty of variety, and the drinks were always delicious. Whether we were eating at the restaurants or grabbing something by the pool or beach, everything exceeded our expectations.

The spa was absolutely worth it as well. It was the perfect way to relax, and the staff there did an incredible job. If you're considering booking a treatment, don't hesitate—you won't regret it.

Overall, we had an incredible time and made so many great memories. Between the amazing staff, fun entertainment, great food and drinks, and relaxing spa, this was one of our favorite vacations. We can't wait to come back!

Partner

10/10

Exceptional

15 Jul 2026

Husam

All I gotta say is wow the service here was excellent shoutout to Tomas ,Martin and Omar to many waiters to name there hospitality and service made the stay more then excellent I want to bring my family here yearly overall everything was amazing food drinks rooms clean perfect stay will be back ps … keep it a family resort pleaseeeeee

Family_with_children

8/10

Excellent

13 Jul 2026

Amanda

Staff is amazing. Truly enjoy this resort. My one big disappointment was preferred. Don’t understand why I paid an additional $250 a room for these benefits when we tried to get into French restaurant had to wait over a hour when in was full of kids???

Family

10/10

Exceptional

13 Jul 2026

Hamid

First of the room was beautiful and clean our balcony had a gorgeous view of the pool and beach. All the landscaping was amazing the staff was extremely friendly helpful. My wife and I were there celebrating our 5th year anniversary it was truly amazing we would love to return for any other reason lol.
Thank you again for the hospitality and memories!!

Partner

10/10

Exceptional

11 Jul 2026

Fathy Youssef

The rooms are really clean and been serviced repeatedly.
The pool is nice and big and you can find service everywhere. The staff is helpful and friendly.
I’m definitely booking there again and I recommend that place for those who want to spend good time and peace of mind.

Family

8/10

Excellent

10 Jul 2026

Cristie Lynn

Love this resort! The staff is amazing. Due to low occupancy, one of the restaurants was closed each night. The Hibachi is our favorite! Saul is the best!

Family

10/10

Exceptional

09 Jul 2026

Melinda

Except for seaweed ( could not be helped) .. everything was wonderful.

6/10

Pleasant

08 Jul 2026

Eziekel

Most of the staff was great but the food wasn’t all that good. Low quality food and the meat tasted weird. Portions were very small that left you still hungry l.

Family_with_children

10/10

Exceptional

08 Jul 2026

Astrid Clemencia Cagua

The property is clean, staff is very friendly, the food was good.

Family_with_children

10/10

Exceptional

07 Jul 2026

Jennifer

This was our first time at an all-inclusive resort and we absolutely loved it! It was so clean, not overcrowded, staff was helpful, pools were relaxing and food was excellent!!

Family_with_children

8/10

Excellent

07 Jul 2026

Darren

Very clean and well maintained. Staff mostly friendly and helpful.

Family

10/10

Exceptional

06 Jul 2026

Samia

Every thing was perfect

Friends

10/10

Exceptional

06 Jul 2026

Heather

Everything was wonderful, the staff were extremely nice and helpful. Angel at the preferred pool was so nice.

Partner

10/10

Exceptional

05 Jul 2026

Chris

We had an amazing family vacation at Dreams!!

10/10

Exceptional

02 Jul 2026

Elijah

Was a great stay, very clean, staff was friendly. Just all around a great vacation.

Partner

10/10

Exceptional

02 Jul 2026

mary

Good food
Clean pools
Lots of options
Only negative was beach was dirty and smelly and despite them working on it daily - you can’t enjoy or swim in beach

Family_with_children

8/10

Excellent

29 Jun 2026

Derek

Rooms were clean. Staff were nice.

Family_with_children

10/10

Exceptional

26 Jun 2026

Cesar Alejandro Rodas

Todo excelente! El personal muy amable! La comida, súper buena!

Family_with_children

10/10

Exceptional

25 Jun 2026

catherine

The facility is in the process of renovation.
There was more noise and disruption than expected.
However, the staff everywhere was AMAZING!
You are not just a room number but an individual who is acknowledged daily.
The restaurants were excellent but dicey, due to the season and construction one could expect 1 or 2 restaurants to be closed daily.
The entertainment is excellent for all ages.
Unfortunately, due to construction there is virtually no place to walk as the beach is out due to all the sargassum.
They will get there, it's just going to take some time.
We prefer the Valentine but for the price, The Jade Dreams is a great value.

6/10

Pleasant

24 Jun 2026

Savannah

Most of the staff was very nice and accommodating however, the young lady who checked us into the preferred lounge was quite short and dismissive. The room could have been way cleaner, a deep clean is much needed. The bidet was dirty and the hot tub on the balcony was filthy. The AC in the room was not cold enough and the thermostat didn't give us the option to make it cooler, luckily there were ceiling fans in the room. We booked a reservation with the Teppanyaki restaurant through the app, as we were instructed to do so, but when we arrived, we were told there was a glitch in the system and they failed to honor our reservation, despite admitting the scheduling issue was on their end. The food was very underwhelming, especially the breakfast buffet. There was a terrible smell at the adult's only pool, smelled like sewage/rotten egg, it got worse everyday of the stay. But despite all of the negative things, we still had an overall okay stay. The landscaping was beautiful and the weather was nice. The drinks made everything a little bit better. But if I was asked, I would not return to this property.

Friends_and_family Friends

6/10

Pleasant

24 Jun 2026

Cedella

I stayed at the hotel for around 4 nights

Pro
Nice staff
Room services extremely sufficient
Pool area
Drinks
Spa
Family friendly

Negatives
I booked For a king room through Expedia, I was given a double.
The beds were extremely uncomfortable
Room service hours seemed to be in the evening, so had to be requested during the daytime.
Food is mediocre at best.
The hotel seemed to be doing renovations so expect a lot of noise during the day.
Walls are thin so expect to hear noise at night as well.

Overall wouldn’t recommend

Self

8/10

Excellent

23 Jun 2026

Brandy

The Pros:
Staff were professional, respectful, helpful, and friendly.
The food was delicious our favorite restaurant was Spice.
The spa was impressive and exceeded my expectations.
The pools are large.

The Cons:
My suite was in need of a remodel. The couch had a couch cover, the decorative pillows were stained, my mattress had a huge dip, the stitching in the sheets were coming loose, the ceiling near the AC unit started leaking one day and caused plaster to crumble and fall. The grout around floor tiles was coming out. The outdoor tub was stained and the water presser to it was a trickle. My curtains were stained, the sliding glass door wouldn’t lock.
As a Premiere Customer I was supposed to receive 2 snacks in my room, which I didn’t.
The pool towels were thin and had a food odor.
Due to the sargassum on the beach everyone was at the pool and the towels ran out.
We attended Yoga and there was not enough mats for everyone.
There is a lot of construction at the resort causing saw and banging.

Family_with_children

10/10

Exceptional

22 Jun 2026

Amanda

We had an amazing trip! The resort/staff and activities were absolutely amazing. The staff were incredibly friendly and helpful and made us feel like royalty! Will definitely be going back

Partner

8/10

Excellent

17 Jun 2026

Duckens

Many restaurants and nice tooms

8/10

Excellent

15 Jun 2026

Jose

Over all not a bad hotel. I was expecting more to do at night. But all there was really to do was go to the sports bar. Beds were small. We were expecting something a little bigger like a queen at least.

Friends

10/10

Exceptional

12 Jun 2026

Sharisse

Staff was absolutely amazing!

Partner

10/10

Exceptional

11 Jun 2026

Casandra

Had a great stay. Entertainment was Amazing!

Friends

10/10

Exceptional

10 Jun 2026

Anna

We stayed at Dreams Jade Puerto Morelos from at tne end of May, celebrating birthday and graduations. The staff made this trip truly unforgettable.

A special thank you to Oscar and Julian for making check-in and our guest experience exceptional. Your thoughtful touches for our celebrations meant so much.

Thank you to Aurelio, Erik, and Louis for making every dinner special. Aurelio helped arrange memorable dinners, and Erik's fire martini show was incredible. Sergio kept us well fed with great lunch options and outstanding service.

Poolside, Melvin and Jesus took great care of us. Our bartenders—Javier, Cesar, Alejandra, Itan, Mishael, Leopoldo, Alberto, and Eider—provided fantastic service and introduced us to new favorite drinks.

Thank you to Aroldo, Cruz, Antonio, Karen, Jaime, Naftaly, Noel, and Martin de la Cruz for the attentive service at Spices and CinCin. Andreus gave me the best massage I've ever had.

Dillon and David did an amazing job with activities and entertainment. The Fire Show, Violinist, Forest of Dreams, Bingo Night, Casino Night, and DJ Party made every evening memorable.

Thank you to Lulu for keeping our room spotless and Alejandro for welcoming us on arrival and seeing us off at departure.

Despite construction and sargassum, neither impacted our vacation. The pools, activities, and exceptional staff made this an amazing stay. We look forward to returning.

Family

10/10

Exceptional

09 Jun 2026

Samuel

Everything was amazing

10/10

Exceptional

06 Jun 2026

Joanna Yarim

Great all inclusive. It was perfect for my family and me. They had so much activities throughout the day. All staff was polite and friendly.

Family_with_children

10/10

Exceptional

04 Jun 2026

Jessica

The stay was amazing. Saul was so fun and thoughtful at the pool, Alfredo was kind and attentive at the restaurants, everything was great!

Family

6/10

Pleasant

01 Jun 2026

Alena

Not bad

Family_with_children

8/10

Excellent

25 May 2026

kelsi

lovely resort - needed about 50 more chairs for beach/ pool area

Partner

10/10

Exceptional

24 May 2026

Alejandro

Muy bonito lugar y un trato excelente que incluso me hise miembro con ellos

Family_with_children

10/10

Exceptional

18 May 2026

Kevin

Dreams Jade was a dream. We had a wonderful experience and the staff were amazing. We couldn’t recommend it more!

Friends

10/10

Exceptional

13 May 2026

Haley

Beautiful resort, clean and well kept amenities, friendly staff, decent food.

Partner

2/10

Poor

10 May 2026

Yulian

Not worth it! In off season 1 hour wait for table at the Asian restaurant, no ramps for baby stroller, stolen $200 from the safe box, the food is below the cheapest buffet $8.99 lunch time all you can eat, waiters in bad mood (slow season, no customers, no tips), construction everywhere, the hotel is old and dirty, activities during day time are poor, night time shows are the poorest I have even seen, managers asking how is everything, but if you tell them you have an issue, they just walk away (like I didn’t want to hear that, but I really don’t care), after the pool bar closes the staff is collecting the cups around the pool in garbage bags pouring to the grass the leftovers (disgusting, next day people are walking on sticky grass wondering “what’s that”, We stayed there for 9 nights, even if they offer me another 9 nights completely free WE WOULD NOT GO BACK AT THIS HOTEL! This is professional feedback from former restaurant manager, not from person in bad mood!

Family_with_children

2/10

Poor

08 May 2026

Tara

No, JUST NO! We went the Preferred Club route…Room smelled like MOLD, A/C wouldn’t cool to our comfort level, no jacuzzi on patio instead it’s a bathtub with jets big enough for two very small people. Was told they had Crown Royal when in fact they don’t, food was meh, Fire show was VERY DEMONIC & many got up to leave because it was so obvious. Restaurants aren’t open every night. They completely botched our friend’s wedding. We were bribed with a $600 massage package to go “tour their newest resort 10mins away for free breakfast & a 90min presentation”. Resort was 30ish mins away, breakfast was great but they kept us there 4hrs! Trying to sell us vacations for $500k for 50yrs. Even after I said no we aten’t interested they sent 3more people over to reduce the price to get us to buy it. Finally my husband had to stand up & be a lil more aggressive to demand they take us back to our hotel. We left an hour later. Half the tv’s in the gaming pod area for teens didn’t work. Pd $23 or 3 small RedBulls in shop. Everything was TRIPLE the price at the resort if you wanted to buy anything. Our 1st & LAST All-Inclusive. Definitely not worth the money. It was boring & nothing to do on resort that was remotely fun. They list activities but we never saw them anywhere. If we weren’t there for a friends wedding we would have left & found an Air B&B. Oh the excursions offered thru the hotel WAY OVERPRICED. I can honestly say it was the worst experience! Wasted $5k

Friends

10/10

Exceptional

05 May 2026

Canh

Our stay in the preferred ocean front king room was great. I wish there was music on the preferred side of the pool it was only in the main pool. The food could have been better but mediocre. Service was excellent, staff was great.4.5/5 for me.

Partner

10/10

Exceptional

05 May 2026

Robert

This was our 2nd trip to this location. Everything was great. We will be back.

Family

10/10

Exceptional

04 May 2026

Jammie

The food was great, very clean and amazing service. Quiet place.

Family

10/10

Exceptional

04 May 2026

Mohsin

Awesome staff and amenities.

Friends

10/10

Exceptional

01 May 2026

Daniel William

We found everything we needed at Dreams Jade, great pool, excellent food and types of food, great 24-hour coffee shop, wonderful shops and spa, fun entertainment, and a nice beach area. Checked all the boxes.

Partner

10/10

Exceptional

29 Apr 2026

Noah Seth

I loved it! Staff amazing and food was delicious! Air conditioning was not as cold but fine

Family

10/10

Exceptional

26 Apr 2026

Juan Pedro

Thank you for your service, I was feel good in my visitation

8/10

Excellent

10 Apr 2026

Brian Peter

Room was not clean. There were used food containers and a disposable razor behind nightstand.

10/10

Exceptional

06 Apr 2026

JASON

Need to have more poolside shade setting

Family

10/10

Exceptional

04 Apr 2026

Adam

Staff was amazing throughout the property. Servers, bartenders, housekeepers, etc. Outdoor pool was huge and water temp was perfect. Restaurants were all great. If you’re looking for ocean swimming; there isn’t much available because of the coral. One thing I disliked was the amount of people throwing balls across the entirety of the pool without regard for other guests. Wish this was banned. Was hit numerous times with my kids because people think they’re athletes.

Family_with_children

4/10

Poor

03 Apr 2026

Rebecca

Eduardo at Mercure makes the best martinis I've ever had.

Partner

4/10

Poor

31 Mar 2026

Becca

Overall pretty underwhelming. Since they didn’t accept reservations for dinner most of the time you wait in line to be seated by staff that were less than pleased to help you. There is as a lot of attempts to upsell you by staff. Food was okay. Like hospital cafeteria food. We stayed in the preferred side which made things enjoyable. This place is best for people with kids or low standards.

Partner

8/10

Excellent

28 Mar 2026

Mark

Great place overall. Only had one issue - we booked the romantic dinner. It wasn’t a good experience. Don’t recommend it! Staff were unwilling to address our concerns.

Other than that, great place.

Friends

6/10

Pleasant

28 Mar 2026

Sharon

BAD food
Rooms were okay
Strange hours for restaurants

Family_with_children

10/10

Exceptional

15 Mar 2026

Viviana Nancy

Yes

Family

4/10

Poor

10 Mar 2026

Daniel Joseph

I am going to start with the pro's for our stay. We selected a preferred club room because of a previous stay at another Dreams property.The preferred club lounge is quiet and has a better offering of liqueur as well as some snacks. The The preferred club pool with swim up pool bar was the best part of our stay. Ethan was exceptional and made great drinks. I am generally a wiskey drinker and ethan made a wide range of mixed and blended drinks that were great.

Now for the cons.
This is a beach resort and the beach is a zero! This is early in the season and the seweed is already piling up in big stinky mounds.

Food
The food at this resort has no care. From the pool grills to the bufett's and theme resturants. At the pool grills you can expect french fries and other items that were cooked food 30 to 60 minutes before it was served. Fish tacos were the only thing close to being fresh.

The theme resturants were a big let down. Ingredient quality and exicution were a big miss. We ate at the french resturant two nights. The first time was okay but best out of the others. Unfortunatly our second visit was a disaster. The Onion tart appetizer cold again. We over looked this our first fisit. We both ordered filet medium rare. Both of them arrived raw 1 hour after ordering. The staff was incredibly apologetic and refired our order. 30 minutes later we were served another set of raw steaks. I had a great piece of grouper at the Mexican resturant.

Partner

10/10

Exceptional

08 Mar 2026

Andre

About all these except spa. Everything was really nice but pay attention to the following:

The room 8216 has a mold smell.
Room food stored at the closet for two nights
Hyatt marketing is boring. They call me at 8:00 am. Really bad.

10/10

Exceptional

08 Mar 2026

Evan

The resort was amazing and the staff were even better, so helpful and attentive took care of us so well went over and above, they over shadowed the resort and not saying something because the resort is quite lovely very well taken care of clean and with so much to do. We would not hesitate to come back or recommend it for other people whether you have just a couple or a group or a family. It checks all the boxes thanks again guys for everything especially Alberto and Fernanda from Tamarinto they truly made us feel special. Evan Vigneau

Friends

10/10

Exceptional

07 Mar 2026

Michelle

This was our second year in a row going to this resort and we loved it both times! The staff especially are so welcoming and friendly and treat us like family! We stay on the preferred side mainly for the adults only pool and a quieter, more mellow vibe. My only minor disappointment (personally) this time, since we had last year to compare to was there seemed to be slightly less variety of food at the buffet each day. Or rather, there was usually an okay variety of options but every day seemed to have the same options, the same stations, etc. Last year we were more surprised/impressed by each day always having new options and variety. The specific items I missed this time was a Crepe station at breakfast and churros offered in the dessert spread.
Overall we had a great time and will continue coming back!

Partner

6/10

Pleasant

23 Feb 2026

Sheila

The rooms in building one had fruit flies and lil tropical bugs.

Partner

10/10

Exceptional

17 Feb 2026

Robert

Staff was great and accommodations were very nice! There were pretty long lines for dinner a couple of nights, but the bar by the beach and lobby bar were good spots to wait. The resort was packed, so chairs were tough to find if not out early enough. Beach is nice and long, but most of the water is pretty rocky.
Overall an amazing trip!

Friends

10/10

Exceptional

17 Feb 2026

Pierre

Without being overly picky, we had an amazing time at this resort.

10/10

Exceptional

16 Feb 2026

William

Outstanding staff,

Leisure Friends

10/10

Exceptional

16 Feb 2026

Andrea

Super friendly and gracious staff. Clean rooms and pool areas.

8/10

Excellent

16 Feb 2026

Scott

adult pool is heated staff amazing food generally great

Leisure Family

10/10

Exceptional

15 Feb 2026

Danielle

Clean, friendly and top tier service in privilege club.

10/10

Exceptional

14 Feb 2026

Anna

We had a truly wonderful stay at Dreams Jade Riviera Cancun. From arrival to departure, everything felt easy, welcoming, and well taken care of.
We were celebrating our anniversary during this trip, which made the experience even more special. Carlos surprised us with a sweet room decoration, and it was such a thoughtful, personal touch that really set the tone for our stay.
The weather was beautiful the entire time, the service was consistently great, and there was always something happening if you wanted entertainment. The Super Bowl show was a lot of fun, the bars were excellent, and the overall atmosphere was relaxed but lively.
The staff truly made this trip memorable. Carlos and Julian were fantastic as our butlers and made everything run smoothly. Melvin and Francisco took great care of us at the pool, along with Sergio, who kept the pool food coming and did a great job. The bartenders Alfredo, Fernando, Esther, Evan, Leopoldo, Omar, and Oscar were friendly, attentive, and always upbeat.
At the restaurants, Erik and Aurelio consistently delivered great meals, and our waiters Jose, Antonio, and Janette were warm and attentive throughout our stay. Marcos at bell services was helpful and welcoming, Dillon and David kept the activities fun, Cristian gave an excellent massage, Oscar in the Preferred Club was great to work with, and Erica in housekeeping kept our room spotless every day.
We left feeling relaxed, celebrated, and genuinely grateful for how well we were treated

Leisure Partner

10/10

Exceptional

13 Feb 2026

Anna

The rooms were great, very clean staff was friendly and made you feel so welcome throughout the whole experience. I would definitely come back to this resort. Good was amazing!!!

Leisure Friends

10/10

Exceptional

05 Feb 2026

Gabriela Sarahi

Everything is amazing in this resort, all you need in one place, the spa is the best! All people are super kind, friendly and professional.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Payam

Great staff!

Leisure Family_with_children

8/10

Excellent

02 Feb 2026

Joanna

Staff was amazing. So friendly. We had a wonderful vacation.

Leisure Family_with_children

6/10

Pleasant

01 Feb 2026

Andrew

Could not control AC, temperature always dropped to 16.5 no matter what temperature was set.
Restaurants were systematically closed on rotation ( 1 of 5 every night) lineups were long for reservations.
Extremely poor poolside management for lounge chairs at the preferred pool.

Leisure Family

10/10

Exceptional

31 Jan 2026

Shauna

This is our second time at Dreams Jade and we loved it again! A big part of why the trip was so great is how nice all the staff are. Everyone is soo friendly and makes you feel so welcome! Special shoutouts to Juan at the Mexican restaurant, Karen who was the breakfast hostess at preferred Mercure (she is very sweet!), the two guy servers at the preferred pool were amazing and the guy in preferred lounge made me the best iced coffees I’ve ever had! The resort if very clean, the service is amazing and we would for sure come back. Thanks for a great stay!

Leisure Partner

6/10

Pleasant

31 Jan 2026

Trisha

Beds and pillows are super hard. Mini fridges in the room don’t get very cold. We had a family trip with our kids and couldn’t go to certain restaurants because it was adults only. The food was mediocre.

On a good note staff was very nice and helpful. We absolutely loved the pool staff and water activities. Night time entertainment was so much fun. The staff definitely made our trip amazing.

Leisure Family_with_children

10/10

Exceptional

30 Jan 2026

Debra J

The staff was amazing and friendly. The amenities were stellar.

Leisure

10/10

Exceptional

26 Jan 2026

Margaret Isabell

Pools was great staff excellent would come again!

Leisure Family

8/10

Excellent

26 Jan 2026

Felix

Nice view, ocean side.

Leisure Family

8/10

Excellent

25 Jan 2026

Cheryl

Loved the entertainment team, especially Tony and Sue. Food was great. Loved Spice and Mercure. Came to celebrate my 50th birthday and they made it super special.

Leisure Family

6/10

Pleasant

24 Jan 2026

Scott

Have attachments you should read but not able to attach here.

Leisure Family

10/10

Exceptional

12 Jan 2026

Ean

Our stay at Dreams Jade Resort & Spa - All Inclusive was absolutely incredible from start to finish. From the moment we arrived, the staff made us feel genuinely welcomed—warm, attentive, and always ready to go above and beyond.

The resort itself is stunning. Beautifully maintained grounds, crystal-clear pools, and a beach that feels like something out of a postcard. Whether we were relaxing poolside, enjoying the ocean breeze, or walking the property, everything felt peaceful and thoughtfully designed.

The food exceeded expectations for an all-inclusive. Every restaurant delivered quality, variety, and great service—no shortcuts, just consistently good meals and drinks. Room service was prompt and well done, and the bars kept things fun without ever feeling chaotic.

Our room was spotless, comfortable, and relaxing—exactly what you want after a day in the sun. Housekeeping did an excellent job, and the attention to detail didn’t go unnoticed.

Entertainment and activities were the perfect balance: plenty to do if you want it, but never overwhelming. It’s an ideal spot whether you’re looking to unwind, celebrate something special, or just completely disconnect.

We left already talking about when we’ll come back. If you’re considering Dreams Jade, book it—you won’t regret it.

Leisure Family

10/10

Exceptional

07 Jan 2026

William

The pool grill could have used more options. But what they had was good. The staff was wonderful. Service was great. The different restaurants where all great. For the price you pay for the stay, it's hard to want to go anywhere else.

Leisure Family

10/10

Exceptional

05 Jan 2026

Henan

Very good

Leisure Family

10/10

Exceptional

02 Jan 2026

Mckinzie Kaylann

Everything was amazing

6/10

Pleasant

02 Jan 2026

Richie

Food is just average. Not impressed at all.

Business Family

8/10

Excellent

02 Jan 2026

Patricia

Staff courteous and accommodating. I could have given 5 stars but our room had no hot water. Complained about it but nothing was done. Also water leak in bathroom floor. Advised housekeeping but nothing was done. Restaurant food and service was excellent!

10/10

Exceptional

01 Jan 2026

Sandrine

We just returned from an incredible 5-day family stay at this resort in Cancun, and it exceeded every expectation! From the moment we arrived, everything was absolutely amazing.

The food was delicious with so many great options—every meal felt like a treat. The pool amenities were outstanding and perfect for both kids and adults, giving us plenty of space to relax and have fun together. The beach was stunning: beautiful, clean, and exactly what you dream of when you think of Cancun.

What truly made our stay unforgettable was the people. Every single staff member was warm, attentive, and genuinely kind. Their hospitality made us feel welcomed and taken care of the entire time.

We had the best family time, made wonderful memories, and couldn’t have asked for a better vacation. We will 100% be coming back and highly recommend this resort to anyone looking for the perfect Cancun getaway! 🌴✨

Leisure Family

10/10

Exceptional

01 Jan 2026

Soham

Great pool.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Roderick

Everything about the visit was awesome from the outstanding staff to the resort itself..Almost moved there😊

Leisure Partner

8/10

Excellent

28 Dec 2025

Ellen

Great room with excellent features, amazing view, clean, large, awesome.
The entire staff was very friendly and helpful.
The offerings were excellent. Food was good (leaned a bit towards the bland side -- and getting a table at the al a carte restaurants was very confusing.)

My review would have been five star, but I had to wait an hour and a half for my room. This did not start the trip out well.

Leisure Self

10/10

Exceptional

27 Dec 2025

Olga Ewelina

Great hotel .

Leisure Family

6/10

Pleasant

24 Dec 2025

Jack

Rooms weren’t particularly clean.

Some staff unhelpful.

Spice restaurant AWFUL, every main was very bad. French, Italian and Mexican restaurants were quite good.

Pool occasionally dirty due to gardening right next to it. Sometimes heated pool stopped working and was cold.

Bad experience with room not being cleaned and being accused of using ‘do not disturb’ sign, which we had not/didn’t use for the whole trip.

Leisure Friends

10/10

Exceptional

20 Dec 2025

Mark William

The adults only pool is fantastic; just the right height, warm, great location, well maintained and great servers all day long.

Leisure Family

10/10

Exceptional

19 Dec 2025

Benjamin

Great resort!! I wish I could give it 6 stars instead of 5.