Valentin Imperial Riviera Maya

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Carretera Federal 307 Chetumal Puerto Juarez km 31
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100 reviews shown

8/10

Excellent

10 Mar 2026

Laura

We stayed in a

10/10

Exceptional

10 Mar 2026

Michelle Marie

The staff at this resort are outstanding!!!

Partner

10/10

Exceptional

09 Mar 2026

Miranda

Exception property and staff!

Family

10/10

Exceptional

09 Mar 2026

Megan

The Dunas room was amazing, would highly recommend.

Partner

10/10

Exceptional

07 Mar 2026

Olga

We stayed 4 nights at Valentin Imperial Riviera Maya and overall had a great experience. Transportation arranged through the resort was smooth and comfortable, and check-in was pleasant with champagne offered while we waited. Afterward, a golf cart took us to our room.

The room was modern with nice built-in tech like Bluetooth speakers and electronic “Do Not Disturb” panels. Two small drawbacks were the smoke detector above the bed flashing all night and a very loud coffee machine.

The food was excellent. We especially enjoyed L’Olivo (Italian), La Hacienda (Mexican), and Mar y Tierra (steak & seafood). The breakfast buffet had great variety, Cafe Sisal was perfect for coffee and desserts, and the food trucks were great for lunch.

Activities were a highlight - carbine shooting, Zumba, and pool games. Israel, Carlos, and Pablo from the entertainment team were fantastic. The property is beautiful and very clean, and seeing coatis and iguanas around the resort was a fun touch. The beach itself is beautiful, although we were unlucky with heavy seaweed during our stay so swimming wasn’t possible.

The only real downside was the pool lounge situation. Guests reserve chairs very early (around 5 AM). When I moved unattended items after confirming with staff it was allowed, another guest threatened me. The resort should remind guests at check-in and clear chairs before the pool opens at 7 AM.

Overall we had a great stay and would absolutely return to this resort.

6/10

Pleasant

06 Mar 2026

Laurie

I would really give this resort a 3.5. There is a lot to love here- the grounds a beautiful and very well maintained, and the room we stayed in (Dunas) was very nice with convenient tech and ocean views. The entertainment, specifically the Imperial Band was excellent, and most of the staff were great, the activities directors were engaging and Maria at Mar y Tierra was a standout. The spa was great.
However, the food was very disappointing. La Hacienda & L’Olivio were good as was Mar y Tierra which actually offered probably the best service of any restaurant. Everywhere else was disappointing and we tried every restaurant. The duck I had at L’Alsace was so over cooked it wasn’t discernible as duck. I wasn’t expecting Michelin star meals but for a 5 star resort the food was really subpar. Dining is a big part of vacationing for us so this was the biggest detractor. The drinks were also bad. Don Miguel was much better than any of the other bars as they found ways to balance their drinks but everything else uses terrible artificial sweeteners so we struggled to find something we enjoyed. Finding things to try was a pain because there are no menus onsite (QR code only) and outside the main hub the service is awful.
The room was nice but we chose it for the pool and it was unusably cold. Much colder than ambient temp. Also the filter was so loud you could hear it lying in bed.
Main pool loungers were gone before 10am.
Beautiful but not somewhere we’d want to return to.

Partner

10/10

Exceptional

05 Mar 2026

James

Clean rooms, friendly staff, outstanding food and facilities. Pool and ocean area both top notch.

Partner

8/10

Excellent

04 Mar 2026

WILLIAM

Staff is amazing everywhere! Pool is loud if you like that :) and the beach is wonderful!

Partner

10/10

Exceptional

02 Mar 2026

Francisco Salvador

great

10/10

Exceptional

02 Mar 2026

Mary Ann

Absolutely loved having a vacation at the Valentin, it was our first time and will not be our last. From check in to check out was excellent.
Clean rooms, the staff was excellent, the pool is fabulous, the ocean is beautiful.

Partner

10/10

Exceptional

01 Mar 2026

Thomas

Excellent staff, restaurant choices. Never semed crowded despite being almost at capacity

Friends

8/10

Excellent

28 Feb 2026

Mitradevi

The Valentin Imperial Rivera is a beautiful resort with exceptional nightlife, by far the best that I have seen in Riviera Maya. The Activities Team is excellent, plenty for the guests to do. The \"snacks\" in the room however are sparse, two bags of potato chips do not suffice as snacks. The restaurants are plentiful but unfortunately the majority require long trousers and collard shirts for men. This is unfortunate as this is a beach resort so one assumes that men can wear shorts. What is also unfortunate is that whilst the men have to conform to a dress code, quite a few women were ushered in looking quite slovenly. I believe one wore a tracksuit (micro shorts) to the Italian restaurant for dinner. Were they LV? doubt it, was she under dressed for a restaurant that had a dress code? Yes without a doubt. The restaurants do not take reservations, we never had to wait more than a couple of minutes. Once inside, the service was very quick and you were done eating within 40 mins. The food was good quality and beautifully served. The coffee shop had minimal pastries, which was disappointing but the breakfast buffet was top notch. Particularly enjoyed the Taco Trucks - great idea. What I didn't love was the check in service, it was poorly executed and quite frustrating. The staff showed a lack of training and customer service.

Partner

8/10

Excellent

25 Feb 2026

Madelyn

Super nice staff and awesome food! Main pool was awesome except remember to get there early due to people reserving chairs with towels. Would have given 5 stars but— we stayed in the new dunas suites which have a private pool. Pool was freezing the entire time and the sun hits the room in the morning and not again during the day so not really able to use the pool. Also the shower drain didn’t work and water leaked everywhere and soaked all of our stuff. Save some money and book a different room, not worth the price!

Partner

8/10

Excellent

24 Feb 2026

Brent

Very clean and well maintained property. Food and food choices were fantastic. All servers and staff were very polite.

Beach was okay. Pools nice but would have loved to have a hot tub option.

No mention of Expedia status at check-in...concierge showed it on her screen, day 3.

Family

10/10

Exceptional

22 Feb 2026

David

From top to bottom from beginning to the end, the staff, the amenities, the location and the atmosphere were top notch!

Partner

10/10

Exceptional

21 Feb 2026

Beverly

Amazing a teip of a lifetime

Self

10/10

Exceptional

21 Feb 2026

Richard Kevin

The grounds and faculty are really beautiful. The room was clean and comfortable. All of the staff we encountered was very friendly and helpful. Checking in and out was very efficient and easy. The food overall was very good. The perk for Expedia bookings to be able to make reservations at the themed restaurants ahead of time was great….otherwise there was usually a wait. Be prepared to walk a good bit, which we enjoyed, because the grounds are large and spread out. They do have golf cart shuttles running a good bit though. The coffee shop was top notch. The Imperial Band was great. I would definitely recommend this place to others. A hidden treasure in Rivera Maya.

Partner

10/10

Exceptional

20 Feb 2026

Sebrina

Food was amazing, everything was clean, and the staff were so fantastic

Partner

10/10

Exceptional

20 Feb 2026

Fariba

Clean facilities, great staff and wonderful food!

10/10

Exceptional

18 Feb 2026

Holly

This resort will cater to your needs. Rooms cleaned daily with nightly turn down. Just tap the clean room buttonvon your way out. Great food selec

Family

6/10

Pleasant

17 Feb 2026

Nathan

Here’s a polished, professional version that keeps the tone fair and credible while clearly documenting the concerns:

⸻

The resort itself was a wonderful place to stay. The staff were welcoming and attentive, the pool area was excellent with a nice variety of drink options, and the landscaping throughout the property was beautiful and very well maintained.

There were, however, a few areas where improvements could be made. One suggestion would be to allow men to wear elegant open-toed sandals in the restaurants, similar to what is already permitted for women, as this would feel more consistent and inclusive with the resort’s overall upscale yet relaxed atmosphere.

Additionally, the dining experience fell short in one important area. The seafood served at each restaurant we visited both smelled and tasted very fishy, which suggested it was not fresh. This was disappointing given the otherwise high standards of the resort.

Finally, there was an unfortunate experience in the gift shop. My friend picked up a room-fragrance tester that had a loose top, which accidentally fell to the floor and broke. Despite it being clearly an accident—and despite the item being a tester that had already been expensed—the full retail cost of $59 was charged to my room. This felt unreasonable under the circumstances and detracted from an otherwise positive stay.

Overall, the resort has many strengths, but addressing these issues would significantly improve the guest experience.

Friends

6/10

Pleasant

17 Feb 2026

Steven

Spent a lot of money to have ocean view room. However, the curtain rod was broken and drapes would not open. The drain in shower was plugged and water went all over the bathroom. Ants on balcony, unable to be outside. Save your money and find another resort. Will not be back.

Partner

10/10

Exceptional

16 Feb 2026

Pearl

Perfect Valentine's day getaway.
Even the name of the resort was congruent.
Immaculate grounds with professional staff.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Stephen Thomas

Room was clean and nice. Good was mostly great. The whole place was great. Loved the trip!

Leisure Partner

10/10

Exceptional

14 Feb 2026

Ashley

Amazing food and staff!

Leisure Partner

10/10

Exceptional

14 Feb 2026

Steven

Well maintained resort with beautiful grounds. The staff were all very friendly and helpful. The restaurants were good, not all great, but that is very subjective and depended on what was ordered.

Friends

10/10

Exceptional

13 Feb 2026

Angela G

ZERO complaints! Will return in 2027!

10/10

Exceptional

11 Feb 2026

Hunter William

Excellent resort.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Bryce

Everything

Leisure Family

10/10

Exceptional

10 Feb 2026

Dane Sogaard

Great rooms that i could only do on an expedia sale.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Cynthia Jane

The staff is amazing as is the food and atmosphere. Would definitely stay here again.

Leisure Partner

4/10

Poor

05 Feb 2026

Ann

Wonderful. Would go again.

10/10

Exceptional

04 Feb 2026

Douglas

Very good

Leisure Friends

10/10

Exceptional

04 Feb 2026

Eric

Staff is excellent as always

Leisure Partner

10/10

Exceptional

03 Feb 2026

Kari

This resort is always amazing! We had a great time with the Go Team as always. Carlos the concierge in building 4 was fabulous and helped us with everything we needed. Isidro at the mar y Tierra for breakfast remebered us from day to day and made sure we had plenty of water, coffee and green juice!

Leisure Partner

10/10

Exceptional

02 Feb 2026

Olena

We stayed in Dunas suites. Room was very new and modern. I wish pool was heated . I want to say special thanks to Rosario ,our concierge , who went above and beyond to helping us with with many things.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Laurae

Beautiful large resort in a great location. Staff was great and especially attentive to food allergies at every restaurant.

Leisure Friends

10/10

Exceptional

31 Jan 2026

Carlye

Great company, excellent food and service, staff constantly at our room for cleaning and turn down service. Shows and entertainment were pretty good. Staff were friendly and fun. 3rd time returning might be back for a 4th!!

Leisure Partner

10/10

Exceptional

30 Jan 2026

Hayden

Attention to detail on everything and the entertainment staff were amazing

Leisure Partner

2/10

Poor

30 Jan 2026

Alan

The room was fine but everything was pretty bad.We only spoke with two friendly people the entire time we were there.One was a bar tender and one was a golf cart driver.Everyone else didn't want to help, pretended they didn't understand or would just walk away.We called the day before and asked for early check in between 8-10am.They said no problem.We showed up at 9:30 and was told our room would be ready at normal check in time, which is 3pm however with our Expedia package we were promised early check in. After complaining to the hotel manager we were able to check into a room at 12:45. The food was terrible. It was one of the main reasons we booked this resort as most of the all inclusives have sub par food, but the food reviews here were great. We got to the pool around 9:45am and they had recently power washed the pool tile which made it extremely slick and I slipped and caught myself before falling but in the process, stubbed my toe which cut it open. Called to get someone to help bandage it up and it was a bellhop that changed his shirt to look like he was medical personnel, but you could tell when bandaging my toe and cleaning it, he had no idea what he was doing.The bandage fell off about 45 mins later so a few hours later we called for assistance again. This time a real medical person came to help but wanted to charge us money. This is not standard for a small cut at a resort and put yet another bad taste in our mouth.Very spread out so expect lots of walking

Leisure Partner

10/10

Exceptional

28 Jan 2026

Lee A

The facilities, personnel and restaurants were fabulous.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Matt

Beautiful room, grounds and restaurants. Staff were top notch as was all the food.

Leisure Friends

10/10

Exceptional

19 Jan 2026

Robert Roy Jordan

The property is immaculate. The staff go above and beyond for you, and do it with a smile on their face. Honestly do not have one negative thing to say about the entire resort, other than the gym. Gym needs to be bigger and better.

Leisure Family

10/10

Exceptional

17 Jan 2026

Laird

Beautiful resort. Great service and food. Incredible pool

6/10

Pleasant

16 Jan 2026

Simon

First the good. Staff were generally excellent with a shout out to those in the Don Carlos bar!!

Now the bad…my room didn’t have a functioning phone for three days (a safety issue) and only half the TV channels for the entire week.

The main pool had a frat house vibe (loud music and partying) which was so very different from the upmarket vibe of the rest of the resort. The quiet pool was small and dirty. Everywhere, including the beach, was a “towels at dawn” situation. The beach was clean and swept regularly.

Food was hit or miss. Some really good dishes (perversely often with cold sides) but the buffet was poor compared to other resorts in the area. Service in the restaurants was excellent and the staff were very helpful in providing suggestions for both dishes and drinks.

Leisure Partner

6/10

Pleasant

15 Jan 2026

Virgilio Maslog

Our third time to stay at Valentin Imperial. We are Premier Expedia member and eligible for a room upgrade. But everytime, they always say, we are full, for which I don’t believe 100%. They just don’t want to give us a room upgrade, I think. Second, we finally got the chance to book the Japanese restaurant, Hibachi. We came on time and chose the front seat. Then these 4 couples who came in late and Juana, the staff, wants us move to accommodate the late comers! She just ruined my husband’s bday celebration!! So, we moved to the corner of the table. At the end of dinner, one the guest who felt bad for us, told Juana that it is my husband’s bday, Juana came back with a cheesecake and a candle and startled singing Happy Birthday to ME!!! Just a bad experience at the Japanese restaurant.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Martha Jo

All staff is super friendly and helpful. Food at all restaurants is good. We love this place - we go every year with a group of 10!

Leisure Friends

10/10

Exceptional

13 Jan 2026

Terry Alan

All around great resort. The food is exellent and the service is second to none. We have been there twice and have met many people who have stayed there multiple times. That is truly an indicator of how nice of a place this is.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Irena

My husband and I just returned from a week at Valentin Imperial Maya, and we honestly had the best time. From the moment we arrived until the moment we left, everything was exceptional.

The staff truly make this resort stand out — always smiling, always friendly, and genuinely happy to joke and engage with guests. You feel welcomed everywhere you go. The entertainment was, without question, the best we’ve experienced at any resort: fun, high-energy, and incredibly well done.

Our room was beautiful, spacious, and spotlessly clean — honestly one of the cleanest resorts we’ve stayed at. The grounds were immaculate and perfectly maintained, which added so much to the overall experience.

The food was excellent with no shortage of options. We never got bored of dining and even found ourselves hopping to two or three restaurants in one night just for appetizers — because why not? There was always something new and delicious to try.

The beach was absolutely stunning, and we were lucky to have no seaweed for the entire duration of our stay, which made it even more enjoyable.

We truly can’t say enough good things about Valentin Imperial Maya. It exceeded our expectations in every way, and we will absolutely be back.

⭐️⭐️⭐️⭐️⭐️

Leisure Partner

10/10

Exceptional

11 Jan 2026

felix

Spotless rooms. Great concierge service. Breakfast buffet at the Hacienda was the best.

10/10

Exceptional

11 Jan 2026

Ever

The people the staff the food and overall excellent service

Partner

6/10

Pleasant

11 Jan 2026

Alexander

Room was wonderful, resort is too big. Too long to walk to restaurants and beach.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Sarah

You will never regret booking this place

10/10

Exceptional

07 Jan 2026

Matthew

Staff as so helpful and friendly. Beautiful beach. Resort was full, but didn’t feel like it.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Summer

24 hour room service in addition to 7 different restaurants!!! This place is perfection.

Leisure Partner

8/10

Excellent

05 Jan 2026

Anna

The property is maintained well, however, the rooms need remodeling I stayed in 13 106 was a little disappointing. The restaurants were just OK and the food was so so . Don’t misunderstand me the people were very hard and I tried to show my appreciation to everyone however they are understaffed in restaurants and the English was an issue. Overall, we had a nice time, but I would try other places.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Jessica Nicole

Very hospitable, professional and well trained staff

10/10

Exceptional

04 Jan 2026

Jason

Beautiful resort, amazing food

Leisure Partner

10/10

Exceptional

04 Jan 2026

Kristie

This place is beautiful - like truly beautiful. We went over Christmas and the lobby was decorated so beautifully - that was our first impression of the main building. Our first impression of the resort was wh

10/10

Exceptional

04 Jan 2026

Christopher John

The resort was absolutely beautiful. The grounds were kept very well, so much life!!! First time to Mexico, already planning my next stay. Room was clean, house keeping was great. An unforgettable trip, I will definitely be back again!

Leisure Partner

10/10

Exceptional

03 Jan 2026

Desiree

Clean resort
Food all fresh and flavorful
Service was good
No complaints!

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Daphnia

Restaurants were great. Food was so good. Enjoyed our stay. Relaxing. Great time.

Leisure Family

10/10

Exceptional

01 Jan 2026

Jerry R

It was perfect from arrival to departure. I highly recommend this resort. Friendly, attentive, beautiful room and resort. Good was amazing. All restaurants surpaced our expectations. Staff was more than accommodating. Nightly shows were a treat. Room was huge, clean, modern, and quiet. The resort beach was clean and more than adequate in size. Pools were well maintained and immaculate. All facilities were like brand new. Top of the line in everything. We stayed at the resort the entire week and had plenty to keep things interesting. I could see us returning every year.

Leisure Partner

10/10

Exceptional

01 Jan 2026

Katherine

8/10

Excellent

31 Dec 2025

Sara

Room was always clean as well as the entire resort. Staff was always friendly and knowledgeable. Resort was nicely laid out and easy to navigate. Resort stressed no saving chairs but didn’t enforce it which was frustrating. Food was not consistent but there were some highlights. Resort is conveniently located to the airport.

Partner

10/10

Exceptional

30 Dec 2025

Shelby DeBause

Clean

10/10

Exceptional

30 Dec 2025

Nicole

I like the fact of all the outdoors around and lots of palm trees and lots of birds and some other wildlife and reptile and snakes
The only thing I would improve on is the gym
Was too small, not enough machines like treadmills and yoga in the weight room made it very difficult to lift weight
Need bigger room for weight and different rooms for floor expertise yoga
Food was great and service great too
At first was difficult to get beers and water in our mini fridge but after I complained once it was taken care of
Good resort and great staff

Partner

10/10

Exceptional

27 Dec 2025

Holly

Beautiful property, friendly attentive staff, great entertainment staff, pool and beach area were very nice. Food was very good. Definitely will come back to this resort!

10/10

Exceptional

25 Dec 2025

Maryssa

10/10

Exceptional

24 Dec 2025

Cameron

Lots of space around 3 pools and lots of beach chairs. Food was fantastic. The food allergy awareness was great and a special thanks to Noami at the main buffet and countless other food staff for helping work around a Peanut and Soy allergy.

Friends_and_family Family

8/10

Excellent

23 Dec 2025

Kyle

Great service, but old facility.

Leisure Family

10/10

Exceptional

23 Dec 2025

Lyudmila V

Everything Excelent,just need drop off price..Thanks you!!

Leisure Family

2/10

Poor

23 Dec 2025

Kayla

The worst all inclusive I’ve ever stayed

10/10

Exceptional

23 Dec 2025

Kateryna

my second time at the hotel, def will be back again

Leisure Friends

10/10

Exceptional

21 Dec 2025

Lori

The majority of the staff was very courteous. The lady at the check in desk spoke VERY quickly so it was a bit difficult for us to understand her. So after we got settled into the room we went to ask the concierge some questions and it seemed to annoy him. The good was delicious, including room service. We wake very early but there’s no coffee available until 7, but all you have to do is call room service the night before and put in your order for whatever time you wish!! The showed each night were good but not great but we still had fun. We got to see coati, several different kinds of birds, capybara and of course a plethora of iguanas. We would definitely stay here again

Leisure Partner

2/10

Poor

20 Dec 2025

Kayla Julia

Horrible ! We rented 3 rooms for 3 nights at a little under 8000 dollars . We get here and waited an hour for a tour of our rooms and to get our room keys , no one ever came so we just asked for the keys and got our own room without a tour. Next day our room keys didn’t work after we returned from an excursion. We were tired and wet and it took another hour and 15 min to get another key. The line was so long on people having issues. Person who finally made us a key could care less about how horribly things were going for us . I would never recommend this place to anyone !

Leisure Family

10/10

Exceptional

19 Dec 2025

Justin

The food and staff was excellent

Leisure Partner

10/10

Exceptional

16 Dec 2025

Eleftherios

Everything was amazing the staff the rooms the food and the beach was so beautiful

Family

10/10

Exceptional

15 Dec 2025

Dawn

This resort is the most amazing place that I have ever been to. The staff was accommodating and pleasant. The dining exceeded our expectations. The pool was huge, warm, clean, and the swim up bars are phenomenal. We will absolutely be back year after year!

Leisure Partner

10/10

Exceptional

13 Dec 2025

Christina Rose

Great service, excellent food, amazing pool and beach! Grounds are so beautiful

Leisure Partner

10/10

Exceptional

13 Dec 2025

Jay

Outstanding staff, grounds, beach, pool, and food. This was our 5th stay and will continue to comeback!

Leisure Partner

10/10

Exceptional

13 Dec 2025

Craig

Amazing resort! We'll be back very soon.

Leisure Family

10/10

Exceptional

12 Dec 2025

Brian

Excellent service, food, rooms, and atmosphere keep us coming back. We have been to Riu Las Americanas, Barcelo, Grand Serenous, Palladium and Valentin is our favorite so far in Cancun/Riviera Maya

Leisure Partner

10/10

Exceptional

10 Dec 2025

Kelsey

Everything about this resort was excellent from the food to rooms, staff and entertainment. Would definitely go back!

Leisure Friends

10/10

Exceptional

09 Dec 2025

Chance

Everything was great

10/10

Exceptional

09 Dec 2025

Elizabeth

It was fantastic all around

Leisure Friends

10/10

Exceptional

07 Dec 2025

Brian

Beautiful grounds, great pool, wonderful staff.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Lori

Spotless, large room with stocked beer fridge and espresso machine. Staff are all amazing. The pool entertainment make the day fun. Dora walks around making sure we are all happy. The fine dining for dinner instead of buffet, is exceptional. 5 stars to the magic show as honourable mention. Love the games room full of games and the live music with dancing in the courtyard.

Leisure Family

10/10

Exceptional

06 Dec 2025

Darrell

Awesome as usual

Leisure Partner

10/10

Exceptional

05 Dec 2025

Nathan

Everything about our stay was 5 stars. This is a resort that clearly has dedicated time to their processes and unseen service that goes above and beyond.

The property itself is grand, well kept, and perfectly atmospheric. The coatis scampering around and a lovely jungle setting truly feel like you're in another world. Each location, whether at the pool, on a path, or at the beach, has it's own carefully-curated vibe that delivers.

The pool is lovely. They've done a great job of separating the sound and DJ to one side of the pool - we could choose a quieter day or a rowdier day without needing to completely change pools!

There are so many different places to eat and drink. The restaurants are all STELLAR! We often had a wait, but we could put our names in and then get a drink at Don Miguel's - they'd radio the bar to let them know our table was ready. All of the food was excellent - when a guest at our hibachi table had a special dietary restriction, their attention to food safety was top notch.

Carlos, Israel, Oscar, Nora, Pablo, Sadie, EVERYONE on the entertainment staff was so incredibly friendly and enthusiastic. They learn your name quickly and always get you involved.

If I could make one recommendation, it would be to add more mats around the pool bars and restrooms, perhaps even the pool steps. Every single day we saw people slip and fall - often multiple times. The floors are extremely slick.

We will absolutely return to Valentin.

Leisure Family

10/10

Exceptional

05 Dec 2025

Angela

We always have a great time at the Valentin. Service is excellent on all points.

Leisure Family

10/10

Exceptional

04 Dec 2025

Katie

Wonderful tropical lication in the golden swim out. Room service breakfast, poolside lunch, and amazing dinner. Staff very accommodating!

Leisure Family

10/10

Exceptional

02 Dec 2025

Victor

We had a wonderful stay at the Valentín. It’s a beautiful property, our room was spotless and the staff is amazing! We will definitely return.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Marie

Every little thing. The food, the pool, the staff, the lush surroundings and all the wildlife, I’ve literally never experienced anything like it! This was my 2nd trip and definitely not my last. I couldn’t recommend this place enough

Leisure Family

10/10

Exceptional

01 Dec 2025

Adrian

This resort was amazing the rooms were amazing and clean and the staff was amazing as well the food was actually very good I would definitely come back to this resort down the future

Leisure Partner

10/10

Exceptional

01 Dec 2025

Perla

The hotel is beautiful! The staff is super friendly and are always trying to help. The food and entertainment was great. Great play to relax but also have some fun

Leisure Partner

10/10

Exceptional

30 Nov 2025

Nicholas

The Valentin was amazing and we can’t recommend it highly enough. The property was beautiful and very well kept. The room, common areas, restaurants and spa were all very clean and well kept by a phenomenal staff who was very friendly, very helpful and all seemed 100% committed to making sure our stay was perfect. The restaurants were all delicious and provided a great variety throughout our trip. We also took advantage of the spa and enjoyed wonderful massages. All told I can’t say enough great things about the Valentin.

Leisure Partner

10/10

Exceptional

28 Nov 2025

Heather Renee

Clean rooms wonderful staff and great pools.

Leisure Family

8/10

Excellent

26 Nov 2025

Greg Dennis

We only had one issue while staying at the hotel. Our stuff was picked up by security after putting it on chairs at the pool and walking to the beach for a few minutes. We did notice that other chairs that had items on them when we set our items down and walked to the beach were still sitting on the empty chairs and had not been picked up by security. We had to go to the lobby to retrieve our bag. It took about 20-25 mins to get our items back and staff could not explain why only some guests items were taken while others sat there unattended. One staff member stated it was a new policy, but could not explain exactly what the policy entailed. Other than this our stay was great. Staff work hard to help guest enjoy their stay and we appreciated all their hospitality.

Leisure Friends

10/10

Exceptional

26 Nov 2025

Robert Richard Cameron,

Staff is very friendly and attentive.

Leisure Family