Name: Ocean Maya Royale All Inclusive Adults Only
Address: Carretera Federal Chetumal, km. 299, Playa Del Carmen, 77710, MX

Ocean Maya Royale All Inclusive Adults Only

Riviera Maya / Playa del Carmen · Mexico

Carretera Federal Chetumal, km. 299View location

100 reviews shown

8/10

Excellent

21 Jul 2026

Stanley

Enjoyed our stay. They staff was fantastic!

Partner

10/10

Exceptional

19 Jul 2026

Amanda

I would stay there again. Very nice, clean, good food and drinks.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

Niko Angelo

Very nice spot. Recommend 4-7 days.

Partner

10/10

Exceptional

15 Jul 2026

Deanna

Great resort.

Friends

10/10

Exceptional

12 Jul 2026

Jason

Amazing time at Ocean Maya Royale. The staff really make the experience at this resort better versus all the others. Special thank you to the most amazing entertainment team member at OMR, Viridiana, from the entertainment team is amazing! Also, bar tenders Yovanetti, Miguel, and Johny from the bar team are great too! I will be coming back.

Partner

4/10

Poor

11 Jul 2026

Puja

I feel like all guests should be given a tour when they get to the resort. We were confused on where each restaurants or buildings were. They didn’t even clearly tell us how and what we could do with our privilege braclets. The room was hot all the time, no matter how low we made the AC , it was hot! The smell in and around resort was so bad.

Partner

8/10

Excellent

10 Jul 2026

Karly

The grounds of the hotel were excellent, well maintained, the staff were very helpful, Tatiana and the Concierge Team were always there to help as well as the waiters and bar staff. Room was a nice size and clean, good housekeeping.
The four of us ate one evening at the Mayan Night show, and one of our daughters had a meal that she left most of but was then very sick all night, needing the bathroom every 30 minutes, and to make things worse we had arranged and paid for the four of us to go on the Talum Tour the next day at 7.30am, but our daughter Courtney was still to sick to go on this trip, on notifying the Privilege Staff they informed us that we could not be reimbursed the $90.00USD for Courtney's illness, caused by the food from the hotel dinner the night before, unless we produced a \"Medical Certificate\" off a doctor that we would have to pay for, not happy with this hotel policy.. Food was not to 5-Star standards that we have experienced in the past and the entertainment offered each evening was well below the standards expected of a 5-Star Resort, we fell that the Ocean Maya Royale in Playa del Carmen is more of a 3-Star+ resort than a 5-Star.

Family

10/10

Exceptional

09 Jul 2026

Kalyn

Fun and interactive staff!

Friends

10/10

Exceptional

06 Jul 2026

Sarah Elizabeth

Love this resort! It has a locally owned feel. The rooms are 8 to a building which means no hi-rise hotel. The staff are efficient and attentive. Love the practical amenities. We went to the coffee shop and the gym every morning. The entertainment staff are fun but not pushy. There is a fun, busy pool with music, a swim up bar and entertainment throughout the day. There is also a quiet pool. Will definitely go back.

Family

10/10

Exceptional

05 Jul 2026

Luis

Everything was on point staff, amenities and etc

Partner

10/10

Exceptional

04 Jul 2026

JoAnna

Friends

6/10

Pleasant

04 Jul 2026

Maurem

Para quien va buscando playa ese no es el lugar (tiene sargazo) casi no tienen variedad de alimentos y el bufet cerró en 2 ocasiones sin nuestro conocimiento y tuvimos que acudir a restaurantes con menos variedad aún, el personal poco comunicativo y pocas actividades dentro del hotel. Nos gustó la piscina y el área de café y unos masajes maravillosos.Estuvimos 1 semana.

Partner

10/10

Exceptional

03 Jul 2026

Van Mong Thi

Great place for both relaxation and fun. Service was great.

10/10

Exceptional

03 Jul 2026

Martha

Even if at this time the beach was full of sargazo, we had a great time in Cancun. At the hotel we ate a very delicious food and enjoyed great shows every night. I even had a free spa skin care mini treatment since it was skin care week. Had fun with the pool activities. And relax in the room. Clean and refreshing.

Friends

10/10

Exceptional

02 Jul 2026

Matt

Room was clean. Food was great. Staff were friendly and helpful. Entertainment was really solid. We were big fans.

Partner

8/10

Excellent

02 Jul 2026

Ali

Don’t go to the spa.

10/10

Exceptional

02 Jul 2026

Lanell

This resort was extremely pleasant! It was so clean and all day everywhere maintenance and cleaning was being performed. Staff was very friendly and helpful. Perfect place for relaxation and peace. Spa services were very nice and the food was really good.
Only drawback was the cost of going into town. They had a very safe system just a little pricey. But in terms of my stay, it was wonderful and I plan to return!

Partner

10/10

Exceptional

28 Jun 2026

Joseph

Was an amazing experience. We enjoyed the property and the food was wonderful. Staff member Viri went out of her way to make our experience top notch. I would recommend this resort

Family

10/10

Exceptional

28 Jun 2026

Nicholas

Everything was excellent except there was a lot of seaweed on the beach

Partner

10/10

Exceptional

28 Jun 2026

Vince

This place was a fun place to be! The rooms were very clean, spacious, a/c was blasting cold. The resort had different food options, a buffet, and also a sports bar that closes very late! Cant forget about the amazing staff that we encountered there especially Susanna, Gustavo, Victor, Viri, Moises and all the bartenders and waiters that served us. Overall, such an unforgettable trip!

Friends

8/10

Excellent

26 Jun 2026

Jasmin

Buffet was selective enjoyed going to dinner at their restaurant. Pool party was fun. Water not swimmable, pools are decent not alot of activities for singles, no music being played great for older couples that want to relax. Definitely not a younger crowd vibe.

Friends

8/10

Excellent

24 Jun 2026

Romik Aramovich

The ocean was not accessible

4/10

Poor

23 Jun 2026

carmen D

Front desk has terrible customer service skills, bell man, house keeping, gift shop staff and all other staff were great had the best customer service, you should have them train your front desk people.

Friends

10/10

Exceptional

22 Jun 2026

Eva Yaritza Soler

El servicio al cliente fue excelente, la propiedad con buen mantenimiento, las comidas muy buenas. Gabriela nos asistión en el check in y un evento de seguridad por un turista peligroso, pero su ayuda fue increible, fue amable y empatica. Andres en el pool bar fue genial muy amable y servicial. El sargazo y el olor muy malo peroen general todo muy bueno.

Family

2/10

Poor

22 Jun 2026

Raimundo Reinaldo Acosta

super bad hotel, the hotel is 5 star should be 2 star, bad food everything old, super bad experience. Stay away from this bullsh

Partner

10/10

Exceptional

22 Jun 2026

Charles

This is a beautiful hotel that is well managed by courteous and kind staff who really go out of their way to be friendly and helpful. The food is great and I will say my favorite place was Italian spot La Dolce Vita with fantastic service from our server there it was just amazing David. The breakfast buffet and the French restaurant were also rock salad. Great energy and entertainment at night, really cool sports bar where we watched World Cup games.

Great staff experience all around. It’s unfortunate that the beaches were largely destroyed by the invasion of Sargassum. The odor was prevalent and we’re expecting a beach experience, you need to lower your expectations or plan on going to other places like Isla Mujeres once you get the experience of beach outing. The pool was a lovely substitute, but not quite the same. They told us that the seaweed problem is seasonal problem and there are ways to see how big of a property is with other applications you can download. In any case, it’s a beautiful place and a lovely resort we appreciate experience we had.

Partner

10/10

Exceptional

22 Jun 2026

Margarita

Property was immaculate. I thought it was really cute to see some Coati's running around which were harmless but hungry LOL. Staff was great especially Angel by the poolside. He was so attentive and respectful.

Family

10/10

Exceptional

21 Jun 2026

Aida

Everyone there was so sweet and hospitable. Very clean and wonderful

Family

10/10

Exceptional

20 Jun 2026

Clara

muy bien satisfechas por los meseros

Family

10/10

Exceptional

17 Jun 2026

Kaylin

They made my solo birthday vacation one for the books! I had the best time and the staff was extremely supportive and helpful at every turn.

Self

10/10

Exceptional

16 Jun 2026

Olga

Property, staff is excellent
Specially Jorge at the bar, Elder front door. Staff at the breakfast/lunch area

Friends

8/10

Excellent

16 Jun 2026

Olga

Clean room and friendly staff.

Partner

8/10

Excellent

15 Jun 2026

Mauricio Alexandro

Clean rooms and very friendly staff

Friends

10/10

Exceptional

15 Jun 2026

Mack

Beautiful property and an amazing Staff.

Partner

10/10

Exceptional

13 Jun 2026

Jorge Luis

Mejorar en cuanto la hora y los días de operación de los restaurantes

Friends

8/10

Excellent

11 Jun 2026

Denise

The place is nice but a little worn down. Food was very good, with a good selection.

Family

10/10

Exceptional

11 Jun 2026

Michael

Highly recommend! Staff were amazing, food was fantastic and room was very clean and serviced everyday.

Partner

10/10

Exceptional

10 Jun 2026

Miguel Angel

staff

Partner

4/10

Poor

10 Jun 2026

Kristen

The food options are seriously lacking here and frankly I felt ripped off. They advertise many options for restaurants and snacks but in reality, most of it is closed and the hours are sporadic and unpredictable.

The night life at this resort is non-existent and the entertainment is mundane and seems like an afterthought. I won't be back to this resort unfortunately. There are many other resort options that don't lie to guests to get them through the door.

Self

8/10

Excellent

08 Jun 2026

Taylor

Staff helpful and friendly made experience a lot better, love the different themed nights for buffet.

Partner

8/10

Excellent

08 Jun 2026

Luiz Fernando

You get what you pay for. Buildings are nice and simple, food is average to below-average. Drinks seem watered down (except for tequila). Pool and bar closes too early. Some servers were a bit rude. It was alright, but won’t stay again.

Partner

10/10

Exceptional

08 Jun 2026

Rob

The staff and programs and food were great!!! The room was nice and clean and the pools were awesome. The seasonal seaweed on the beach was a bummer but that’s the entire Maya Riviera during certain months - live and learn.

Family

6/10

Pleasant

08 Jun 2026

Tracy

We recently stayed at this all-inclusive resort and had an enjoyable vacation overall, though some areas could use improvement.
The highlight of our stay was definitely the staff. Everyone was friendly, attentive, and eager to help. A special shoutout goes to Diego, the main lobby bartender, who was exceptional. His warm personality, professionalism, and outstanding service made our days in the lobby especially enjoyable.
The entertainment team also did a fantastic job. The foam party was lively and fun, with great music and energy that kept everyone engaged. Caribbean Night was another standout event and provided a wonderful cultural experience. The nightly activities overall were well organized and enjoyable.
That said, we were disappointed to find that Blue Moon was closed for dinner on a Saturday night. For a resort of this size, having 1 dining option unavailable on a weekend evening was frustrating. Additionally, the food selection throughout the resort was somewhat limited, and there was a noticeable repetition of menu items from day to day. The desserts, unfortunately, were another weak point and could benefit from significant improvement in both variety and quality.
Compared to other all-inclusive resorts we have visited, we would have liked to see more live music in the evenings. While there was piano or guitar music in the lobby, it typically lasted only about an hour. Extending these performances would have created a more relaxing exp.

Partner

10/10

Exceptional

05 Jun 2026

James

Overall great stay.

Check in was easy. Room key is a wrist band. Makes it easy to come and go. No key to keep track of. Security was great. There is a long drive from the front gate to the resort which makes you feel like you really are in your own world. Each time we left we had to be vetted to return. Not just anyone can get in.

The beach had seaweed, which made it impossible to use. That is out of the resorts control. Mother nature is undefeated. Every resort was affected. There are some unusual conditions causing the issue. I wouldn't consider this a negative that the resort could control. Do not hold it against them. Dump trucks and excavators hauling it out daily couldn't make a dent. It's an anomaly. A different time of year it likely wouldn't be an issue.

On a positive note, It forced everyone to come together and interact at the pools. That probably wouldn't have happened if the beach was the primary attraction. We made new friends there.

Restaurants were great, The activiry pool lively. Event staff was awesome. They have a sports bar that's open 24/7. 24 hr room service is available. Spa was awesome.

I like the plantation style design. No elevators, no waiting to get back to your room. Rooms were nice, and updated. We saw staff constantly painting, trimming hedges, and all the things to keep the resort looking great.

Really cool wildlife on site.

We would definitely come back!

Partner

10/10

Exceptional

05 Jun 2026

Adrienne

This resort is AMAZING! you won’t find a better staff! Everyone was so nice and incredibly helpful. The only complaint I have is that there were not enough chairs by the pool. If you don’t get to the pool to claim a chair by 9am, you’re not getting one. This is incredibly disappointing and needs to be addressed.

Partner

2/10

Poor

03 Jun 2026

Akiem

The spa was the best thing about this property. NO BEACH ACCESS, strong seaweed smell. I strongly suggest no staying this property.

Family

10/10

Exceptional

01 Jun 2026

Angela

We love this resort. It’s very clean. We love the staff. We’ve been there four times. The food is great.

Partner

10/10

Exceptional

01 Jun 2026

Enrique

Initially had ants in the room and the staff took care of it right away. Experience was wonderful. Food was great and everything was clean and well maintained.

Friends

8/10

Excellent

31 May 2026

Osman

Staff were really nice and helpful. Our stay was great!

Partner

10/10

Exceptional

31 May 2026

Pavel

The best service!

Partner

8/10

Excellent

29 May 2026

George Patrick

Everything was great except for the seaweed.

Self

8/10

Excellent

28 May 2026

LIUDMILA

nice staff and really good food

Friends

10/10

Exceptional

28 May 2026

Fernando

Non

Family

8/10

Excellent

27 May 2026

Quentin

Great staff and service! The rooms were always cool/cold which was great in the Cancun heat. When my husband and I first arrived, we were disappointed by the food and drink options. It wasn’t the worst, but certainly wasn’t the best. We chose to upgrade to privilege on site and enjoyed our stay a bit more after that. Because we were there in late May, we dealt with the excess seaweed on the beach. Since the beach wasn’t a make or break for us, it didn’t matter. Overall it was a great time and I’m glad we went!!

Partner

10/10

Exceptional

27 May 2026

Dragos

Nice and clean!!!! The head chef at the restaurant is simply a magician!!!

Family

10/10

Exceptional

27 May 2026

julene m

I rarely write reviews but felt this one was needed. I have vacationed at various resorts throughout Mexico for over 28 years. This was my first solo trip and as a 62 year old woman had some hesitancy. But I felt safe, cared about and thoroughly enjoyed my stay. This resort was excellent! The check-in was easy, the room excellent and amenties great. The buffet had great food but the reservation restaurants were the best. The Blue Moon was my favorite. I prefer an early dinner so getting a table at 6pm was no problem. The staff were very nice. Shout out to Gustavo, Mama Ceita and Moses. Awesome entertainment staff. I loved the daily activities and would only suggest to add more to the days that are lacking them.

The only drawback was the seaweed on the beach. This was a HUGE problem but not the fault of the resort. They did their best to keep it cleaned where they could. The smell was HORRIFIC but the breeze from the ocean kept it managable and you got use to it.

Loved the wild animals. I can only say that when people do not read the signs and \"feed them\", they do create injury but that is the fault of the individual who got too close. Observe them from a distance and admire their funny antics.

The pools were great. I love that there are 2 large pools, one with a more relaxed vibe and the other a more party vibe. A good mix. Resort catered to 40-60 year olds. Excellent mix.

Self

10/10

Exceptional

27 May 2026

Daykota

Went for our honeymoon and had a great time. Very clean and well maintained property. Workers were doing maintenance every morning, the food was very good, the room was clean and comfortable. A few things they could work on was the lack of signage when it comes to restaurants being open or closed & the odd worker came off as rude but most of the staff were very kind and accommodating. We would go back and recommend to others.

Partner

10/10

Exceptional

26 May 2026

Ricardo

Very clean, staff very lovely food delicious…..definitely we’ll be back. Everything was great.

Family

10/10

Exceptional

25 May 2026

Don

Enjoy your stay

Partner

10/10

Exceptional

24 May 2026

Emmanuel

This is an excellent resort with amazing and very helpful staff!! The food was delicious and the property is well maintained.

Partner

10/10

Exceptional

24 May 2026

Hubert gallardo

The staff was very friendly, beautiful resort

10/10

Exceptional

24 May 2026

Kally

Nice stay

Partner

8/10

Excellent

24 May 2026

Sophia

We had such a lovely stay at Ocean Maya Royale. While the resort itself had some quieter moments, the staff truly made this trip memorable for us. Their kindness, humor, and hospitality are what we’ll remember most.

Enrique — we tried to catch you before we left, but you had a later shift. We wanted to thank you in person for your hospitality and for helping us secure our reservation for hibachi on our last night. You were also the perfect introduction to the resort and immediately made us feel welcomed and taken care of.

Roberto — you work so hard and have the most welcoming energy. I genuinely don’t know how you keep a smile on your face while walking what feels like 15 miles a day in the sun, but thank you for making every day brighter.

Manuel — every time we saw you felt like catching up with an old friend. You’re an incredibly talented bartender who introduced Harrison and me to a new drink we ended up loving, and you made us laugh every single night. Thank you for embracing us and for being such a genuinely wonderful person.

The hibachi dinner ended up being our favorite meal of the trip. Huge thank you to Tony and Eric for such a spectacular dinner and for making the experience so much fun. And Carlos, our server, was completely on it the entire night.

Partner

10/10

Exceptional

23 May 2026

Marcela

This hotel is very good. Good food, fun activities, clean and comfortable. The staff was very nice.
The only problem during the last 3 days was bladderwrack. They worked the whole day to clean the sea, but it was impossible to take all the seaweed out. I would recommend to build a seawall.

Family

6/10

Pleasant

23 May 2026

Cecilia

We had an ocean view room which meant that a big loud truck would come every day starting at 7:30am to clean the ocean from sargassum. The loud noises were very annoying when you were trying to sleep. I would not recommend upgrading to an ocean view room during this season. Be aware that the hotel credit that you receive for being an Expedia VIP is not very usable. The hotel has a lot of restrictions on how you can use it. The staff are friendly and the rooms are very clean. The food is what you would expect from an all inclusive hotel. My favorite part of this hotel was their coffee shop.

Partner

10/10

Exceptional

22 May 2026

Martha

Great Staff

Partner

10/10

Exceptional

21 May 2026

Isabelle

Good food, nice room, I liked the wine bottle and roses in the bed at our arrival.
We appreciated that the property is non smoking - probably had areas I just didn’t notice.
The spa service was great too and reasonably priced.
Overall great value for the price would visit again.

Partner

10/10

Exceptional

20 May 2026

Lena

Our second time and we had such a fun and memorable experience. The awesome entertainment staff- Vivi, Suzi, Gustavo, Moses and Victor ( I’m sure I forgot someone) kept things lively and upbeat. The daily entertainment they provided was fun and lively and the evening shows were well done. I also really appreciated the lifeguards whom were so friendly and helped out so much when needed.
Of course, I cannot forget to mention the bartenders. The bartenders were so pleasant and accommodating and made great drinks.
Finally, the restaurant staff are so hardworking and friendly and the food was great. Our favorite were the Baja tacos and fajitas! Exceptional!
There were a few minor issues - such as the sea weed that had a horrible smell. The staff worked hard to keep up with maintenance but the ocean won every time.

10/10

Exceptional

20 May 2026

Cristin

We loved this stress free vacation, the staff was amazing and so welcoming! We will definitely be back!

Partner

6/10

Pleasant

20 May 2026

Nicole

Getting old. Needs more renovations in rooms not just painting outside of buildings

Partner

10/10

Exceptional

20 May 2026

JOAN

Friends

8/10

Excellent

18 May 2026

Vanessa T

2nd time staying at Ocean Maya Royale. First was 2024 and most recently May 2026. Both stays exceeded my expectations. We arrived around 11am, while we were unable to check in until 3pm, we still had access to the resorts amenities such as the restaurants, bars, pool, beach etc

Once we checked in- the room was clean, they accommodated our request for 2 beds and near the pool. The room was nicely decorated with roses and an animal pillow + other amenities ( we checked in via the Privilege room & received these perks ).

The fridge was stocked with 4 bottled waters, 2 local canned beers, Pepsi, Orange Fanta & Diet Pepsi. There was a safe in the closet, 2 chairs + a table on the balcony. An umbrella was conveniently in the closet & plenty of storage space.

The beach was filled with seaweed and the red flag was up- definitely was not able yo swim this trip to Playa Del Carmen.

However - the staff made up for this with service. Everyone was excellent and helpful. The food at the buffet and the A La Carte restaurants were even better than my first visit. Except at Yakasoo- the Japanese restaurant- food was good however as I was enjoying it, so was a fly. This was the only thing that soiled that experience. Staff was notified.

Activities included - a nighttime foam party at the pool, sip & paint class, facial massage class, water aerobics etc

Special thanks to the lobby bar bartenders- Eduardo & crew! Pool bar bartender- Miguel and crew!the activities team! Gustavo & Lupe

Friends

10/10

Exceptional

17 May 2026

Jaime

El sitio, las instalaciones y el personal son excelentes, lo malo fue que me ofrecieron por mi estadía unos bonos de descuento por $200 dólares y cuando fue a utilizar en las tiendas no los aceptaron me sentí estafado

Partner

10/10

Exceptional

16 May 2026

Marika

Second time here food is incredible and well maintained property

Partner

4/10

Poor

16 May 2026

Doron Ben

An incident squared at the pool are. One of the staff girls placed a table for activity (nice and fine) however she placed it in a position that it was with no room for me and my wife at our sitting table. I asked her if she can move the table backwards a bit so I could sit in my seat. (The are behind was totally empty) her response “ we do it here every day, in 30 minutes I will finish “. That led me to stay in the pool until she will finish the session.

Partner

8/10

Excellent

15 May 2026

Hermelinda

If you want to have a quiet relaxing time, you will find it in this hotel. Good food. Beach has a lot of seaweed, we were not able to go in the beach.

10/10

Exceptional

14 May 2026

Kimberly

This property is one of our favorites. Very clean and the staff in incredible. Good food choices and probably one of the best resort buffets we’ve had.

Friends

10/10

Exceptional

14 May 2026

Abigail

This resort was amazing. The staff was incredibly kind and attentive, the grounds were clean and quiet (with some wildlife that was always fun to see), and we always felt safe and comfortable. Ana at the coffee shop was incredibly sweet and the activities with Jesus, Pilar, and Moses were so fun. The food was also delicious and we never grew tired of anything! It was a wonderful stay and we can’t wait to be back!

Friends

2/10

Poor

13 May 2026

Hee-Ah

You'd better keep all of your valuables in the safe!!! I found the house keeping staff stealing money. I hid all of my Canadian bills rolled in a scarf and tucked away in the bottom of my backpack in the closet. When my daughter and I returned to our room, we found the housekeeping staff coming around my daughter's bed from the direction of the closet. She went to grab couple of pillows off the foot of my daughter's bed and dropped bunch of Canadian $20's and $5 bills. She grabbed them and gave them to me and when asked she said \"they are yours\" Since my daughter did not bring any Canadian money with her, I grabbed the backpack out of the closet. My scarf has been tampered with and total of $100 was missing the exact $100 that supposedly fell off my daughter's bed who did not bring any money with her.
We reported this incident to the hotel concierge and filed an incident report and the security personnel was involved. The next day, I was told that the house keeping staff denied having stolen the money. I was told that she will not be cleaning our room and she'll be assigned to another area. After, I felt so unsafe and suspicious of all the staff even though they are very friendly and attentive. I had to make sure to lock the patio door and the front door and lock everything up in the safe. This incident certainly marred otherwise a lovely family vacation in a very nice hotel.

Family

10/10

Exceptional

11 May 2026

Helmont

Clean room, air conditioning was incredible. The food was actually really good for a resort. But for me the best thing about this was the staff. The staff would make me rebook a trip soon, everyone was super helpful and beyond polite.

Partner

10/10

Exceptional

10 May 2026

Janna

Second time staying here and it was great! The staff are so friendly, the food is excellent and the pool is the perfect temperature!

8/10

Excellent

09 May 2026

Malhar

Pool could be cleaner.

Friends

10/10

Exceptional

08 May 2026

tim

The place is really good. Great rooms, great food, beautiful beaches. The check in staff were not friendly and welcoming, but after that a great stay.

Partner

10/10

Exceptional

08 May 2026

Brooklyn Noelle

Overall, my experience at Ocean Maya Royale was phenomenal! The resort has several activities everyday making each moment different and a fun experience, creating many memories. The highlight was definitely the staff, Gustavo, Susie, and Victor. They all made our experience full of energy and positive all around engaging our days with laughs, and amazing dance moves. They all worked very hard to make our experience one to remember, making this a trip for the books.

10/10

Exceptional

08 May 2026

Rylee

We had a fabulous trip here! The prices were more affordable than other places we looked at, while still providing a top notch experience! We loved every second of our trip from our rooms, the pools, the ocean, the restaurants, and especially the amazing staff. Specifically Gustavo made our trip even better then we could have asked for, always engaging us in activities, while providing information, conversation, and the best dance moves. We also had a great time with staff members like Suzy, Victor, and Margarita!

Friends

10/10

Exceptional

08 May 2026

Emily

We had a fantastic stay at Ocean Maya! The rooms were amazing and we were treated so well the entire week. Staff were exceptional! Specifically, Gustavo was the highlight of our trip. His energy each day was fantastic and he always took the time to make sure we were having fun. Susie, Victor, and Margarita were also so enthusiastic!

Friends

10/10

Exceptional

07 May 2026

Eija Tuulikki

Every thing about this place is top notch!!

Partner

10/10

Exceptional

06 May 2026

Donna

Room was always clean. Food excellent. Very nice resort. Will definitely return!

Partner

6/10

Pleasant

06 May 2026

Andres Garcia

Me gustó mucho lo limpia que estaba la propiedad, así como el mantenimiento que se nota le dan. La habitación muy bonita y con gran variedad de amenidades, tiene varios lugares bonitos para tomarse fotos, la comida en todos los restaurantes muy buena.

Elegí este hotel para celebrar mi luna de miel y pudo ser una excelente experiencia lo único que lo arruinó fue el servicio de las personas en restaurantes, los host no te hacen sentir nada bienvenidos, no te saludan, no te sonríen, ni te voltean a ver, a los meseros los tienes que estar buscando para que te atiendan, no se acercan a preguntar cómo va todo y parece que les molesta que les pidas algo, que desagradable experiencia.

Meseros como Vicente, zury los chicos del restaurante japonés muy bien, así como los recepcionistas y camaristas. Ojalá puedan capacitar a su personal y que traten a todos los clientes por igual, y recordarles que sonreír y ser amables es gratis.

Partner

10/10

Exceptional

05 May 2026

Andres

Everything was good and vey clean. The food was amazing we tried buffet. Drinks were 10 of 10. Staff very friendly especially Viridiana she did a great job on entertainment.

Partner

10/10

Exceptional

03 May 2026

Lacey

We lived our stay at ocean maya royal! The resort was the perfect size , they had so many activities and the food was great. The staff were super friendly and accommodating. Especially Viri who went above and beyond to make sure our stay was great!

Friends

10/10

Exceptional

02 May 2026

Oscar Hernan Triana

Excelente servicio

Partner

10/10

Exceptional

02 May 2026

Georgina

We chose this resort based on reviews, so I am happy to report our experience. The resort was so much more than we expected. Booking through Expedia, we somehow got the ‘privilege’ level at the resort. That gave us priority to make reservations at the restaurants, have a section of the quiet pool reserved so there was always chairs to get. It also included the top shelf liquors. The layout of the resort was like walking through a neighborhood and we loved that. The wild animals running around made it even more enjoyable. The resort is surrounded by jungle, so you are not smashed in between other resorts. The food was great everywhere we ate. We had some reviews about the steak house that the steak wasn’t good, but we didn’t try it. The rooms were big and really clean and well maintained. The grounds were always clean and well maintained. There was plenty of night time activities to chose from every night, or have a quiet night. The silent dance night was so fun. Headphones that had 3 choices of music, and you just dance around. All the staff were amazing! The ocean was a bit rough, and the seaweed was cleared. But we stayed with the pool.

The ONLY bad thing was the bed was really hard for me. I had to put extra blankets under me the first night. The next day they brought a different mattress. The pillow top was newer so it helped, but it was still a hard bed. But I was able to make it work. Just my back was sore everyday from the bed. But swimming and moving around helped.

Partner

10/10

Exceptional

01 May 2026

Jacob Arie Laurens

Room was very clean and staff was very friendly, food was great as well.

Partner

10/10

Exceptional

01 May 2026

Sijun

great resort! no complaints at all. staff were helpful and fun. would definitely go back

Partner

10/10

Exceptional

30 Apr 2026

Amanda

Excellent vacay!

Family

2/10

Poor

29 Apr 2026

Kraig

Food was the worst o have ever experienced in Cancun

Partner

10/10

Exceptional

26 Apr 2026

Tara

my husband and myself stayed for a week and had the most wonderful time. All the staff are wonderful. We did not encounter one person that was not kind or willing to help when needed. We did stay in the privilege section and although did not use the beach area or quite pool we still feel everything else included was worth it. Our butler Leidy was amazing and every request was met with no problem, even on her day off.

Partner

10/10

Exceptional

25 Apr 2026

Brianna Quinn

Amazing resort. Well maintained with kind staff. Multiple bar options and pools. Really enjoyed our stay!!!

Partner

10/10

Exceptional

24 Apr 2026

Janet

10/10 - Perfect balance of relaxation and fun!

\"We had an incredible stay at this resort. The grounds are absolutely beautiful and clearly well-maintained, and our rooms were spotless thanks to the diligent daily cleaning. What really made the trip special was the staff—they were genuinely happy and went out of their way to be helpful throughout our stay.
The two-pool setup is a brilliant idea; we loved having the option of a quiet, relaxing swim in one pool or joining the high-energy entertainment at the other. Food-wise, the main buffet offered a great variety with different themes each day. The a la carte restaurants were fabulous overall, though we felt the Italian could have been a bit more authentic. This place clearly has a lot of repeat guests for a reason—we highly recommend it!\"

Partner