Name: Ocean Riviera Paradise All Inclusive
Address: Crta. Federal Cancún Chetumal, km 296, Playa Del Carmen, 77710, MX

Ocean Riviera Paradise All Inclusive

Riviera Maya / Playa del Carmen · Mexico

Crta. Federal Cancún Chetumal, km 296View location

100 reviews shown

10/10

Exceptional

23 Jul 2026

Tabitha

The whole resort was perfect, everything was clean and emasculate the entire time. We enjoyed our stay!

10/10

Exceptional

23 Jul 2026

Ruslan

We stayed at the hotel from July 13 to 23, great hotel, we liked everything very much. We will definitely come back again

10/10

Exceptional

23 Jul 2026

Rustam M

We was at Ocean Riviera Paradise for 10 days with family + our family friends
Hotel is safe, and lot off fun for kids
Food is amazing, Sakura, Italian and buffet were food so delicious

Very friendly stuff, recommend to everyone who not sure about this hotel. No one will be disappointed at anything

We coming back for January vacation into Ocean Rivivera Paradise 10000%

8/10

Excellent

20 Jul 2026

Aileen Marlene

Staff was super helpful upon arrival & during our entire stay. From the lobby staff to the dining staff and then service staff around the pool and around the property- all friendly and kind. Only downfall is that there isn’t easy access to the beach but the plenty of pools make up for it :).

Friends

10/10

Exceptional

20 Jul 2026

Bhautik

Every

10/10

Exceptional

20 Jul 2026

Damarys Jorge

Súper

Family_with_children

6/10

Pleasant

19 Jul 2026

Oltion

Service was not as good, pool was dirty

Family_with_children

10/10

Exceptional

19 Jul 2026

Charnjit Kaur

Beautiful resort with a variety of food options and pools to choose from. Not too much night life but enough for an enjoyable leisure vacation. I would recommend to have more coffee shop options around the other buildings rather just in the 1 main area. Otherwise very clean resort

Family_with_children

10/10

Exceptional

17 Jul 2026

Jorge

We had a wonderful week at this all inclusive hotel. The staff was very friendly and there are lots of options for entertainment for the whole family. All restaurants we visited served delicious food. It’s certainly a place to come back.

Family_with_children

10/10

Exceptional

17 Jul 2026

Soumyasri

Friendly staff and amenities.

Family_with_children

10/10

Exceptional

15 Jul 2026

David Robert

Butler Antonio is #1 hands down, not even close. We didn’t have 1 hiccup the entire trip! Amazing staff, great food options, incredible facilities. Room service and house keeping was great!

Family_with_children

8/10

Excellent

14 Jul 2026

Kristina

Great affordable hotel

Family

10/10

Exceptional

13 Jul 2026

Rane Renee Dumaraos

This resort is going to be our new go-to resort! The rooms were clean, the environment was well kept and beautiful, and the staff was always kind! We had more accommodating staff than not, but those who were not as accommodating did not overcome the majority of the kind staff there! The lay out is great, not too far and not too close to each other. It allowed us to be spaced out with other guests during the day, but coming together at night was great and fun! Many activities that the H10 website plans/schedules through out the day to try different things as groups! Each person we went to was 21+ and we loved every pool, bar, and restaurant! Food was GREAT! Definitely better experience than other all-inclusive resorts we’ve been too. We were planning our trip back while we were checking out! Such a great and memorable stay!

Family

10/10

Exceptional

13 Jul 2026

Kiyanah

Everything was great

Friends

10/10

Exceptional

13 Jul 2026

Andreia

The resort was great. Staff is friendly, food and drinks are great and the grounds are very nice. Family friendly with plenty to do.

Family_with_children

8/10

Excellent

13 Jul 2026

Lan

Traveled with 29 people in the group....
Checking in was simple and fast, Hector was very professional and attentive, upgraded us to rooftop access which we did not benefit from 😆
Our concierge, Maria was very friendly and helpful
Clean staff was awesome!
Let's talk restaurant....food was definitely mediocre, buffet has same food everyday. The different themes each night doesn't reflect on food items available sadly. Japanese restaurant Sakura was impossible to get in, so we didn't bother. Servers and hostesses of the a la cart should learn to smile more. They're not too pleasant 😔
We love our beach waiter, Santiago he was the best, he would go above and beyond for us. Will miss you Santiago. Maria, our personal guest service rep, offered us help everytime, even providing nanny service so the mom's can drink. Thank you Maria.
Now if the beach was not bombarded with so much seagrass/seaweed, swimming in the ocean would've been so much better.
As for activities, they have a nice 3 tennis courts, 2 pickleball courts and a basketball court. On website also shows 6 bowling lanes, but sadly only 2 lanes were available for us, cuz the other 4 is out of order. Hence we didn't get any bowling done either. 😞
Night activities....either there wasn't much available or their entertainment team didn't do a good job advertising.
Overall it was an ok trip, more disappointed about food options than anything else.

Friends

10/10

Exceptional

12 Jul 2026

Esperanza

Nice options for dining. Great selection of buffet for all meal times. My kids loved their breakfast. Pools were not overcrowded. Had a great time!

Family_with_children

10/10

Exceptional

12 Jul 2026

Kevin

Pleasantly surprised - excellent service and great food

We did not know what to expect, especially while traveling with our six-month-old baby, but we ended up being very happy with our week.

We booked a garden-view junior suite for a quieter stay. The room was modern, comfortable and nicely decorated, and the air conditioning was quiet and efficient. We noticed a minor sewer smell in the bathroom, but the hotel team resolved it quickly.

What impressed us most was the service. Everyone was attentive, regularly checked whether we needed anything, and communication through WhatsApp was very easy. The buffet and restaurant staff were especially thoughtful. This was my fifth resort experience between Mexico and the Dominican Republic, and the service here truly stood out.

The buffet was varied, with daily changes and plenty of healthier options. We also enjoyed the restaurants, especially Sakura and the Italian restaurant. We tried the Privilege section for two days and recommend the upgrade for its separate pool, excellent restaurant and terrace jacuzzi, which was especially nice when it rained.

The pools were the only weaker point: they felt a little small, the children’s pool was noisy and sometimes cloudy, and the beachside pool had limited shade. The beach was affected by sargassum despite daily cleaning.

Overall, we were pleasantly surprised and would rate the resort 4.5/5. Special thanks to Irving, Aylin and Gustavo for their kindness and help throughout our stay.

Family_with_children

10/10

Exceptional

12 Jul 2026

jeanette

Everything was great , Arrival , staff ,buses that take you end to end of resort

10/10

Exceptional

11 Jul 2026

Mayara

Great resort, family friendly as well!!

Family_with_children

6/10

Pleasant

11 Jul 2026

Judith

Overall, our stay was just okay. The property itself was very clean, and housekeeping did a great job keeping the rooms spotless. The buffet offered a good variety of food, and we enjoyed eating there.

Unfortunately, the service and communication left a lot to be desired. We watched the World Cup matches every day in the sports bar, but on the day Mexico played, we were suddenly told it was reservation-only. There was no notice on the website, no signs, and no staff informed us beforehand, which was very disappointing.

The gym experience was also frustrating. While the gym was technically open, all of the cardio equipment was being serviced. Staff were mopping the floors and maintenance workers were actively working throughout the gym, making it difficult to get a workout in. I returned the following day hoping everything would be finished, but when I brought my 13-year-old athletic son to work out with me, we were told he was not allowed to use the gym. It would have been helpful if these restrictions and maintenance had been communicated in advance.

We also experienced inconsistent service at the bars and hookah lounge. On several occasions, employees told us they were closed and would not serve us, only to turn around and serve other guests immediately afterward. That inconsistency was frustrating and made us feel unwelcome.

The reservation only restaurants were not worth the wait or hassle.

Family_with_children

8/10

Excellent

11 Jul 2026

Andy Thien

We had a butler (Ariz) who was very helpful during our stay. She was attentive and responded very quickly when we had questions or requests.

Family_with_children

8/10

Excellent

10 Jul 2026

Bianca

My family and I stay was nice. The staff were friendly and helpful. First day there we met a staff named Norma and she was excellent from start to finish. We traveled for my daughter’s 7th birthday and I must say Norma went all out by getting her a cake some balloons and a nice gift. The jelly house was a hit. My daughter enjoyed going and spending time with other children as well as the staff, she calls them her teachers lol. The food was ok could have been better. If I must say breakfast may have been the best meal we had. Overall our 4nights 5days was worth it and I will say I will come visit again in the future.

Family_with_children

10/10

Exceptional

10 Jul 2026

MICHAEL

Our stay at this resort was one to remember and we want to come back. The property is amazing, the pools are great. The food is another topic. We had the best experience in this category. We never got bored, they have something for everyone here. The entertainment group with William was unmatched. He made the fun through the roof. We thank Expedia as well for having it on their site. A must with family or just couples.

Family_with_children

6/10

Pleasant

09 Jul 2026

Ryan

We are a family of 5 with 3 children, 12 and under. We had to book 2 rooms, when we booked we requested conjoining rooms, over 6 months in advance. I routinely contacted them and reminded them of the request. When we arrived they were unable to give us conjoining rooms. They were on the opposite sides of the building so my wife and I had to split between two rooms. Super lame! We spent a lot money and want to vacation together. Being split was a major inconvenience. I cannot recommend this property to families in my situation. I will not returning.

Family_with_children

10/10

Exceptional

08 Jul 2026

Aaron Flores

This was our first time staying at Ocean Riviera Paradise. The staff was very welcoming as soon as we walked in to the lobby. Where we were escorted to the privilege check-in. The privileged staff were very knowledgeable and will inform you with all the upgrades you have as a privileged guest. We were introduced to our butler Pool (pronounced Paul) who by far made or stay much better by booking all our reservations for dinner and fulfilled any need that we had. Keep in mind. The hotel is very large and lengthy. Thankfully, the resort has a trolley that operates from 7 AM till 10 PM which was very helpful. There are plenty of pools for everyone to enjoy. A kids, adults only, privilege, and oceanfront pool. I can’t say that much about the other pools since we were at the privilege pool the entire stay. Plenty of restaurants with a great variety food from Italian, Mexican, steakhouse, Teppanyaki which were all fantastic. The privilege lounge also has a great breakfast, but we seem to get faster service at the breakfast buffet at the entrance and more of selection. We upgraded our room to a oceanfront suite which came with a large pullout sofa and a king size bed with two TVs and two restrooms. Our fridge was consistently stocked with beverages. The beach was a hit a mess with all the seaweed overtaking the water. But we knew beforehand what we were getting ourselves into so it wasn’t really a big deal.

Friends

8/10

Excellent

08 Jul 2026

Mark

The property was very nice and beautiful! The resort spans over a large area, so there is a LOT of walking! Yes, there is a shuttle that runs throughout the day but it is hit or miss as to whether or not you will actually catch it! The food was ok, not amazing, but we never had trouble finding things to eat. The entertainment is wonderful for the whole family. The pools are all great, not overly crowded. I would say the worst part of our stay was check in. Once we arrived, they took all of our luggage. Then, once checked in, we had to sit with someone and listen to their spiel, which was ultimately a time share pitch. We told him we were not interested, that after a long day of traveling, our daughter just really wanted to get to the pool. The man kept pushing for us to schedule a time to meet him the next morning during breakfast, but who wants to do that!? Once we finished with him, we had to continue to wait on someone to show us to our room. We kind of felt held hostage, as we had no idea where our luggage was. It took 90 minutes from the time we checked in to the time we finally got to our room, so needless to say, we were not in the best of moods on night one, as much time was wasted!

Family_with_children

10/10

Exceptional

07 Jul 2026

Perceveranda

Housekeeper keeps our room clean
I’m just curious how they clean sanitized the pools
Server at the buffet were good

Some of the staff don’t greet you good morning when they see you out

Family_with_children

10/10

Exceptional

07 Jul 2026

Carol

This was our first time at Ocean Riviera Maya and we had a great vacation! 🌴☀️ This is a wonderful, family-friendly resort and we are already looking forward to our next trip here! All the staff have been amazing, attentive, and helpful. The resort offers \"privilege\" access which includes a separate lounge, restaurant, private pool and beach areas, priority reservations for restaurants, and a butler who is available to help with any questions or needs. Efrain was our butler and he took amazing care of us! He greeted us upon arrival, showed us our room, gave us a tour of the resort, and truly went above and beyond. We were celebrating my birthday and he went out of his way to decorate our room with a banner, balloons, champagne, and a sweet treat. Hersson who works at the privilege pool also took great care of us. He went out of his way to help us and we looked forward to seeing him every morning. Nelly was our pool server and was friendly, helpful, and on top of everything! Ocean Eats (the resort version of room service) was excellent and it was nice to have kid-friendly options that could be delivered. Our room was great and we loved the private swimout. We appreciated having access to more quiet areas and restaurants especially while traveling with a special needs child. We had a great dinner at the hibachi restaurant with Alberto, America, and Carlos! They also have on-site bowling and Lizbeth did a wondeful job leading activities! It was fun to watch World Cup games here

Family_with_children

10/10

Exceptional

07 Jul 2026

Sarah

We had a large family coming here and there was a bit of checking in issues. We called ahead a few weeks before to make sure we were all close to eachother or same buildings atleast and were told that was not an issue. The day we arrived we were all in different buildings but they helped as much as possible. The food was great once you start figuring out what you like and dont. The buffet changes daily so you're not forced to eat the same thing everytime especially since ce trying to get into the resturants are near impossible. We would definitely stay again. But be sure to wake up EARLY to lay out towels or you will have no chairs for the entire day as people leave them for the day and rarely use them. We would definitely stay here again with ages 2.5 to 70. Everyone had a great time.

Family_with_children

10/10

Exceptional

07 Jul 2026

Anna

Great!

Family_with_children

10/10

Exceptional

06 Jul 2026

RAVI

Great property, Amazing food options, beach is not the best but they have a lot of pools to compensate for that

Friends

6/10

Pleasant

06 Jul 2026

Carrie Raye

We enjoyed our stay at the resort. It’s clean, most of the staff is very friendly. The only thing I disliked was not having food available by poolside. There was one pool that offered it during a certain time but since it was the only pool, it took forever. The other pools you had to leave to go to a restaurant then come back. With kids, it’s just easier staying by the pool and having staff come to you.

Family_with_children

6/10

Pleasant

06 Jul 2026

Bernice

It was amazing I love this Hotel will def go back !

8/10

Excellent

06 Jul 2026

Richard

The property was great. The staff was great. Overall we had a great time. It is very family friendly which was nice. Our main reason for choosing this property was the kids water park. There were other spots for adults only. As a first timer to an all inclusive property, I highly recommend this property.

Family_with_children

10/10

Exceptional

05 Jul 2026

Douglas Sanchez

Very good stay

Family_with_children

10/10

Exceptional

04 Jul 2026

Mario Alejandro

I was here in June with a family of 6 so I had to get 2 rooms. The staff was real helpful and gave us the rooms next to each other, my sister also came with her family and they were able to give her a room right across from us which was nice.The food was pretty good for a all inclusive,they have a lot of options and different places to eat.the food is 7/8 out of 10.the beach is probably the one thing that I didn’t like as much it’s all the way at the end. Overall my family loved it and enjoyed it I would recommend this place if your planning on going to playa del Carmen

Family_with_children

10/10

Exceptional

03 Jul 2026

Herbert

The food was decent. Buffet times were a little disorganized. Lot of tables were not cleaned fast enough to seat guest. Was able to get reservations at all the different restaurants. Over all it was good place to stay.

Family_with_children

10/10

Exceptional

03 Jul 2026

Patricia

Everything was nice

Family_with_children

8/10

Excellent

02 Jul 2026

Courtney

Excellent choices of pools and restaurants and lovely rooms. On the whole staff are very helpful.

Partner

2/10

Poor

02 Jul 2026

Lindsay Marie

Unfortunately, our stay at Ocean Riviera Paradise in Playa del Carmen was very disappointing. From the moment we arrived, there was no welcome drink or orientation. We were simply told to download the resort app and figure everything out ourselves.

The resort advertises cart transportation, but there always seemed to be only one cart running, and it was full every time we saw it, so we walked everywhere. The food was underwhelming, with no poolside food service and, surprisingly, no guacamole or avocados at the buffet during our stay.

Making reservations for the Japanese restaurant was extremely frustrating. There was only one concierge handling reservations for the entire resort, resulting in long lines every morning. We waited over 45 minutes multiple times and were still told reservations were full.

The biggest disappointment was the beach. It looked nothing like the advertised photos. Large piles of seaweed were never cleaned up, and the smell reached the pools and even our room.

Housekeeping was also poor. Our mini fridge was never restocked despite calling for three consecutive days, and no one ever answered the front desk or guest services phones.

Overall, the resort felt understaffed and poorly managed. While the property is beautiful, the lack of service, organization, and beach maintenance overshadowed the experience. Unfortunately, we would not return or recommend this resort.

Family_with_children

6/10

Pleasant

01 Jul 2026

Aabha

Except for the beach everything else was amazing. All restaurants and bars were great! Decor at lobby and buffet with plants was amazing!

Family_with_children

10/10

Exceptional

30 Jun 2026

Joseph Michael Democko

My family and I had an absolutely amazing vacation at Ocean Riviera Paradise! From the moment we arrived until the day we left, the entire experience exceeded our expectations.

The resort is beautiful, well-maintained, and offers something for everyone. Our kids had an incredible time with all the family-friendly activities, while the adults were able to relax and enjoy the pools, and outstanding restaurants. The food was delicious with plenty of variety, so there was always something new to try.

What truly made our stay unforgettable was the staff. Every employee we encountered was friendly, welcoming, and genuinely went out of their way to make sure we had a wonderful experience. Their kindness, professionalism, and attention to detail made us feel like valued guests throughout our stay.

The entertainment each evening was fantastic, the rooms were clean and comfortable, and the atmosphere throughout the resort was fun, relaxing, and perfect for families.

We made so many wonderful memories together and are already talking about coming back. Thank you to everyone at Ocean Riviera Paradise for making our family vacation so special. We highly recommend this resort to anyone looking for an unforgettable all-inclusive getaway!

Family_with_children

4/10

Poor

30 Jun 2026

Ju-Chun

Overall enjoyed our time at the resort and the staff were all friendly. It is all sit down restaurants and not rly any grab and go. The food does come out quite slow at each restaurant so be prepared to wait. If you’re a foodie, the food was very mediocre. It’s a good budget resort if you don’t have high standards for food. Family with little children will enjoy this resort more.

Family_with_children

8/10

Excellent

30 Jun 2026

yelena k

We liked the resort the stuff were friendly, very clean, but the only downside is the beach, we couldn't swim in a ocean

Family_with_children

2/10

Poor

29 Jun 2026

eliav

0 star still not explain the horrible experience we had with that hotel!
I have stayed at many resorts over the years, and this was by far the worst experience I have ever had.
The room was in terrible condition from the moment we arrived. There was a strong urine smell coming from the shower area, making it feel dirty and unsanitary. Several light fixtures in the room were broken, leaving parts of the room dark and giving the impression that basic maintenance is completely ignored.

The customer service was absolutely awful. Staff members were unhelpful, uninterested, and acted as if guests were inconveniencing them whenever we asked for assistance. Problems were either ignored or never properly resolved.

The food was extremely disappointing. The quality was poor, the selection was repetitive, and many dishes were either cold or lacked any flavor. Every meal felt like a gamble, and it certainly did not meet the standard expected from a resort.

The beach was another huge disappointment. It was dirty, poorly maintained, and covered with trash and seaweed in many areas. Instead of relaxing by the ocean, we spent most of the time trying to avoid the mess.

Overall, this resort completely failed to meet even basic expectations. Poor cleanliness, broken facilities, terrible service, bad food, and a filthy beach made this one of the most disappointing vacations we have ever had. I would never stay here again, and I strongly recommend that anyone considering this resort spend thei

Family_with_children

2/10

Poor

29 Jun 2026

ALAIN

Here is why I do NOT recommend this hotel:
The hotel is an oven (No A/C or cold water)
• Useless A/C: The climate control system throughout the entire hotel is deficient. It was unbearably hot in the restaurants, and in the room, the only way not to sweat was to be shirtless the whole time.
• Lukewarm water everywhere: They do not serve cold water in any of the restaurants.
• Broken ice machine: You might think you can fix this in your room, but the only ice machine in the Privilege building was broken. Zero options to get a glass of cold water during the entire trip.
The big lie of the 'Privilege' service
• Impossible reservations: They sell you on the idea that by being Privilege you have an exclusive restaurant and priority to book at the others. It’s a lie. Every time I asked my butler for a reservation, he got it with great difficulty and at times I didn't want. The worst part is that you are required to make a reservation even to go to the exclusive Privilege restaurant. What kind of exclusivity is that?
• Poor logistics: Pool towels run out immediately, and they take an eternity to restock clean ones. You are left wet and waiting.
Terrible Check-out service
To top it all off, on departure day I saw bell boys taking other guests and their luggage in the carts to the lobby. However, the bell boy assigned to me bluntly told me that he would only take my bags and that I would have to walk to the lobby on my own. A total disregard for the customer until the very last minute

Family_with_children

6/10

Pleasant

29 Jun 2026

Adegboyega

The rooms were clean, but the property looked a little older in person versus what I had seen online. Otherwise, it was still a good experience.

Oh, and in our building (building 2, ground floor), there was this recurring smell at night which was not great outside of the room. They offered to move us to another room on a higher floor, but I know there were other folks on the ground floor who also experienced the same smell.

Family_with_children

6/10

Pleasant

27 Jun 2026

Justin

Overall, the resort itself was beautiful and the grounds were well maintained, but our experience was overshadowed by several frustrations.
Throughout our stay, we constantly felt pressured to spend more money. Staff were frequently trying to upsell spa services, professional photos, and photos with a monkey. It became annoying quite quickly.
We also had an issue with our room. There was a leak above the bathtub, and part of the ceiling actually fell into the tub. While things happen, this should have been addressed before we arrived.
The most frustrating part was when my husband and I waited 45 minutes one morning to make a reservation for our family of 11 at Route 66. When we arrived for our reservation, we were told they couldn't seat us together because there weren't any available tables that could accommodate us, even though we had specifically made a reservation in advance. We were then told that the only way our family could sit together in a private room was if we purchased a bottle of wine that we didn't even want.
Probably won't be back.

Family_with_children

10/10

Exceptional

27 Jun 2026

Colin

Room was updated and furnished well staff nice and friendly wish bars where open later and the difference between privilege and normal was explain more during the check in process

Partner

10/10

Exceptional

27 Jun 2026

Karis Marie

I came to this resort for my 30th birthday and from the beginning the service and communication was outstanding. All the specialty restaurants were amazing we didn’t have one bad experience. I’d recommend this resort for anyone that wants to relax and have great food and service.

Friends

10/10

Exceptional

26 Jun 2026

Linda P

We recently stayed at Ocean Riviera Paradise in Playa del Carmen and had a wonderful vacation overall.

The resort is beautiful, well-maintained, and offers plenty to do for both families and couples. We especially enjoyed the large pools, nightly entertainment, and the variety of restaurants available. The grounds were clean, and the staff members were friendly, hardworking, and always willing to help.

We are already looking forward to coming back and seeing the wonderful staff members who made our stay even more special—William, Luis, Victor, and Capitán Meneses. Their kindness, attentiveness, and warm hospitality truly made us feel welcome, and we can’t wait to visit again.

Family_with_children

2/10

Poor

26 Jun 2026

Odeh

Manager was horrific, we will never stay here again. We will recommend our friends and family never to stay here. Our son was assaulted and the manager and staff were very unprofessional.

Very unsafe place!

Family_with_children

2/10

Poor

26 Jun 2026

Omar

The staff is very good but the amenities at the resort horrible I will never going back to them!!!!!

Family

8/10

Excellent

26 Jun 2026

Jessica

Family friendly vacation but the food and drinks are terrible.

Family_with_children

8/10

Excellent

23 Jun 2026

VICTOR

Check in & out was awful. Pool service on privilege was 2 thumbs down. Watch out for Katia. Butler and assistant Andres are wonderful. Rooms are spacious and beautiful.. low water pressure on whirlpool tubs. Food
Is great. Staff at privilege lounge provide great customer service.

Family

4/10

Poor

22 Jun 2026

Jose Evelio

This resort is ok for small kids
Clean rooms
Comfy beds and air conditioned rooms
Buffet was awful! Only pizza for kids no fries or nuggets
Mikes cafe good snacks coffee not good
Steak house was good
Hibachi was my fav!!
Route 66 was the best!
Fruit at Buffett was warm not cold
Loved all the wildlife!!

Cons:
No entertainment
Bars close at 12
Pool closes at 6
Club and the Route 66 is not always open
The bar upstairs is small
The pool looked dirty
The pool by the beach was ok but no swim up bar
Servers was scarce
Cheap beer
No USB ports in the rooms
OK
Will not stay here again, not worth the money!!!

Friends

10/10

Exceptional

22 Jun 2026

Krishna

So clean

10/10

Exceptional

22 Jun 2026

Tatiana

We really liked it. The rooms were very clean, the staff was great, there were so many different activities, and shows. Everything was excellent. We had a wonderful time, and for me, out of all the hotels I’ve stayed at before, this is the best, and I would love to come back again.

Family_with_children

10/10

Exceptional

22 Jun 2026

Paul Omonigho

Really great place

Partner

10/10

Exceptional

21 Jun 2026

Phongsy

Everything was excellent for our family of five. Great service and very clean facilities. Would definitely come back and recommend.

Family

2/10

Poor

21 Jun 2026

Yossf Ibrahim

Pros: Beautiful property, great amenities, and outstanding service from our butler, Hugo, who went above and beyond.
Cons: Serious sanitation issues leading to severe family illness.

Overall, the resort property itself is beautiful, and the customer service from staff like our butler, Hugo, was top-tier. However, our vacation was unfortunately overshadowed by significant health concerns.
During our stay, both of our young daughters contracted Hand, Foot, and Mouth Disease (HFMD), which we strongly believe originated from the kids' waterpark. We were highly diligent with sanitizing wipes and hand sanitizer on all surfaces we could control, but the waterpark was the one variable we couldn't manage. Furthermore, my wife and I along with the other adults in our traveling party developed severe stomach illnesses that we are still actively dealing with.
We have since found out through guest forums that many other families have recently reported identical issues, specifically HFMD tied to the waterpark. While we appreciate the resort's hard-working staff, the level of illness our group experienced makes it impossible to give a high rating. Management seriously needs to review and upgrade the sanitization protocols for the waterpark and communal areas to ensure guest safety.

Family_with_children

4/10

Poor

20 Jun 2026

Dan Jabez Bolivia

If you have low expectations, you’ll have a good time. I unfortunately had high expectations for our honeymoon in Mexico and we were greeted by a semi dirty room (hair in the shower and hot tub, etc) and a brown watered beach that looked and smelled like Galveston, TX. Lower your expectations and you’ll be fine. Food was great though!

Partner

2/10

Poor

20 Jun 2026

Rasim

Horrible experience

10/10

Exceptional

17 Jun 2026

Neeraj

Partner

2/10

Poor

17 Jun 2026

Nathan

The resort wouldn’t honor the $200 resort credit…. They told us it was only good for $10 at the spa.

Pretty disappointed with the way they handled rude guests. There is only one pool with an ocean view, but you can’t enjoy your time there because everyone is interrupting you trying to get you to buy crap.

The whole experience felt like they were trying to up-sell. Won’t be going back, and will encourage my friends and family to go elsewhere.

8/10

Excellent

16 Jun 2026

Nadine Malak

Clean rooms and great people and workers all around. The one thing that we found difficult was a lot of the restaurants were closed on different days leaving 1 or 2 places to eat at depending on the day. The food in general was pretty good, buffet had plenty of options. The other thing was the pools, You can only access 2 unless you are in the adults only side, then you can access all. There for 5 pools in total

Friends

8/10

Excellent

16 Jun 2026

Linda

We had a good time, overall. The hotel is verg clean, the wait staff in the restaurants was wonderful, the food is great and the hotel has good amenities.

Two things that could improve: 1) the staff at the front desk was not the most helpful, and in an instance, had a bad attitude. When we checked in, there were just 2 desks opened and a long line of guests, but at least, the staff was kind. When we checked out, it was a bit hectic. We didn’t have help taking the luggage to the reception, and were carrying all our bags, plus a baby under a pretty gruesome heat. The receptionist thought someone in my party had requested help, and she had a passive aggressive attitude, which frankly, was baffling. That was very surprising to us.

The second thing I recommend is to have a better play room for little kids and toddlers. There is one game room with meager toys, and it’s more focused towards older children or teens. This would be a quick and inexpensive thing to add, particularly since many families there go with little kids.

Overall, we had a very nice time, the hotel is very nice, the food is superb, and had great wait staff in the restaurants.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Felicia

The service and staff were great. The food was good but highly recommend reserving dinner. Don't think to sleep in because spots are gone shortly after 8:30. It was a major inconvenience. You need to eat at their time or don't eat at all. The room was very damp and caused severe allergies for us. The resort was a bit run down but I observed staff fixing up the place. The activity pool is so run down you are literally stepping on pieces the entire time. The resort was a great size with easy walking distance to everything.

Family_with_children

8/10

Excellent

15 Jun 2026

Lucely

Estuvo bien sólo que al principio me separaron de mi familia y en la recepción no ayudan en nada, mi recomendación hablar con todo el personal para ser mas amable con todo mundo al ver que sean amables la estancia se hace más agradable en vez de ver caras enojadas en todas las áreas del hotel. Igual recomendaría más actividades para entretener a los huéspedes.

Family

4/10

Poor

15 Jun 2026

Angel

La instalación necesita reparación, hay filtraciones en los techos, muy limitados los servicios , el trato del personal no fue bueno, en el front desk te atienden mal, especialmente una supervisora que se llama Marlem , tiene muy mal trata , nada atenta , nos cobraron doble la habitación y cuando fui a reglarmar ni volteo a mirarnos , muy mal educada, perdonas como esas no deben trabajar con turistas .

Family

8/10

Excellent

14 Jun 2026

Jesus

Nice staff

Friends

6/10

Pleasant

14 Jun 2026

Aurys

Our stay at Ocean Riviera Paradise was a mixed experience. The staff was excellent—friendly, attentive, and always willing to help. A special thank you to our butler, Antonio, who went above and beyond to make our stay enjoyable.

Unfortunately, the biggest downside was the overwhelming sargassum. The beach was unusable during our visit, and the smell was noticeable throughout the resort. If we left the balcony door open, the odor would enter the room. To make matters worse, our Privilege room overlooked a huge pile of sargassum, which was very disappointing. Also, keep in mind that depending on where your room is you will have to use the shuttle service they provide which stop working at 11pm. Most of the resort closes at 11pm, had to walk 20 minutes from the lobby to the rooms because we stood for an activity and the shuttle service was over.

We also expected more from the Privilege experience, but it didn’t feel like it offered many meaningful extras. The room service menu lacked variety, we were limited to one order per day, and reaching room service by phone was nearly impossible. Additionally, despite being told there would be bars open after midnight, we couldn’t find any.

I understand the sargassum may be seasonal and outside the resort’s control, but it significantly impacted our vacation. The outstanding staff made the best of the situation, but overall the experience did not meet our expectations.

Family

8/10

Excellent

13 Jun 2026

Ashley Francisco

Staff was super friendly. They would always give advice when asked. Room was super clean and cold as soon as we checked in. Wonderful place to go and relax very calm and exclusive. Away from all the crowds. I will definitely recommend us if you want to get away from all the hectic.

Friends

4/10

Poor

12 Jun 2026

Jeanette

On the first day we arrived we noticed the bed was broken and also the shower door. We immediately let the front desk know about it but nothing was ever done. If you are not a privileged member everything costs extra. Room service , housekeeping, etc. Only 1 restaurant reservation per 7 days. Only 1 buffet available. Lots of pressure to upgrade to “Privilege membership “ and if you’re not interested, then you get excluded from everything and staff becomes rude. Oh, and I got food poisoning. I won’t be going back to this resort and would not recommend to anyone I care about.

Family

10/10

Exceptional

10 Jun 2026

Areeba

Great resort overall. The staff were incredibly helpful, and the food was excellent throughout our stay. We had a wonderful experience and would definitely recommend the resort.

The only downside was the Premium Travel Club sales presentation. We were told it would take about an hour, but it ended up lasting nearly three hours. The sales team was extremely persistent, and it was difficult to leave the conversation without committing to a package. The discussion only ended after I mentioned that I would need to review everything with my lawyer, which was not received very well.

My advice is to politely decline the sales presentation if you’re not genuinely interested. Aside from that experience, the resort was fantastic, and we thoroughly enjoyed our stay.

Partner

8/10

Excellent

10 Jun 2026

Melissa

Our overall stay was great! The restaurants had good food! Buffet had many options and their drinks were good! Especially their fresh fruit drink bar. Only downfall is that the room had a distinct odor. It smelled like there was moisture in the room and some of the pillows had that wet smell. The staff was amazing! Super friendly and helpful! Oh, and their late night events by the lobby were so fun! They had something different everyday. I loved their Mexican night with the vendors!

Family_with_children

8/10

Excellent

09 Jun 2026

Jurgen

Very clean and nice

8/10

Excellent

09 Jun 2026

GREGORY

Service at all the restaurants were great. The ladies at Mikes Coffee were amazing. The service we received at the Privilege Beach was fantastic. Food and drinks were good. Unfortunately 5 of us all got Trave

8/10

Excellent

09 Jun 2026

Paola

Property is okay, could use a little update in the rooms, the restaurants are good, food is great, pools needs more attention, some of the seats around the bar needs repair, drinks are okay, maybe use some real fruit syrup would give them a plus.
We had fun, the only downside is, I know they have to sell, but it gets annoying been bother the whole time there, they even call your room to try to get you to buy the timeshare, they need to remember that we are there to have fun and enjoy our vacation, if that's too much time ask .

Partner

10/10

Exceptional

08 Jun 2026

carolyn

Wonderful place

Partner

2/10

Poor

07 Jun 2026

Jose Modesto Torres

El aire que se respiera huele mal, la camida super basica, los platos de comida top tienen costo extra a pesar del todo incluido.. la playa es horrible, no hay discoteca disponible, y ningun bar es 24 hr... no fue bueno

Friends

6/10

Pleasant

07 Jun 2026

Monica

Hotel was nice. I would not go back due to waiting staff. Waiters act like you are bothering them both at restaurants and buffet. Only exception was Pez Vela.

Pool was average. The beach is not great. Not very big and rocky. We visited at the end of May and the beach was full of seaweed.

Not an central location and no uber. Taxi is expensive

Partner

10/10

Exceptional

06 Jun 2026

Dralca

Great stay!

Family_with_children

8/10

Excellent

06 Jun 2026

Katie

the room was clean as well as the pools and property, they did a really good job of keeping the beach clean during seaweed season. met some really amazing and friendly staff. although all of the activities like arcade and bowling cost extra money which was strange and the food at the restaurants was really good especially the Italian place and blue moon . sakura was very mediocre and the steakhouse was good but the steak was kinda chewy the beef tenderloin at blue moon was better. the buffet was really good but on our last night they did asian cousin and that was not good and are whole group had an upset stomach the whole day. but all other days were amazing for breakfast and lunch. overall we had a really amazing experience just some nights the food we had wasn’t amazing but that’s ok. definitely would come to this resort again. also highly recommend taking the free tour to the jewelry shop, tequila tasting and into the city it was so fun! overall there are so many good things to say about this resort just and fit it all into one review

Friends

10/10

Exceptional

06 Jun 2026

Kristie Lynn

The whole resort is absolutely amazing! Very friendly, hard working staff, unbelievable food and so much to do:)

Self

10/10

Exceptional

05 Jun 2026

Geoffrey Scott

The food was amazing! Even the Buffett was so good!

Family_with_children

4/10

Poor

05 Jun 2026

Alexiz Arely

The property is huge and beautiful but the customer service sucks! The staff is terrible and there isn’t enough workers. You are bomb-rushed by the privilege staff trying to sell you their services. There isn’t many activities for kids. There’s a long wait for everything. Check in took 30+ minutes with only 1 clerk working. Housekeeping half cleaned the rooms and they don’t leave what you need. I wouldn’t visit again and I’d rather stay in actual Cancun.

Family_with_children

6/10

Pleasant

05 Jun 2026

Katy

Our stay was good. Was a little disappointed that there weren’t shows at night several nights. The food was very bland. There is absolutely no beach to enjoy. The people who try to get you to rent jet skies and other excursions are scattered through out the resort and constantly to get you to book something. The little bit of time we spent at the back of the resort pool by the beach, there’s so many vendors that constantly come up to you, you can’t even enjoy your time there. They're breathing down your neck. The resort is beautiful and clean. The drinks are very good and pretty strong to make you feel good unlike other resorts I’ve stayed at in Cancun. Also seems like the ambience is a lot better on weekend days than week days. But honestly it’s a no return for my family. It being in playa del Carmen is just far from everything and just not like Cancun (hotel zone). Sorry. My review is all over the place. Typing as I’m thinking about all this.

Family_with_children

6/10

Pleasant

04 Jun 2026

Patricia A

It was nice clean and staff is very friendly is family friendly I like that! What I don’t like was that they give my husband and I a room with pass thru door and we can hear kids scrimping and crying at 5 am and 7 am in the morning ! It was like they were in our room! I make the complaint thru Expedia and they never get in touch with us to see what was happening

Partner

10/10

Exceptional

04 Jun 2026

Debra Kay

Wonderful resort. very clean, Absolutely Beautiful. staff was very friendly. Alex from pro photos was amazing!! everybody's super nice and helpful. Can't wait to go back.

10/10

Exceptional

03 Jun 2026

Heidi

Everything was perfect

Partner

8/10

Excellent

03 Jun 2026

Robert B

I really enjoyed this resort. Let me start with the positives, our butler Adrian, was AMAZING! I would absolutely recommend the \"privileged\" upgrade. Adrian helped us get into our restaurants, answered all our questions, and concerns. Totally worth it!
-The adult pool staff, Francisco, Willy, Rodolfo, Navello (in the gym also) made our stay even better. They kept things fun and entertaining.
The swim up bar, Miguel was good...some wait time, even with tipping, I feel they needed more bartenders-

They have a shuttle, which helps to get from one side to the other quickly.

Sakura restaurant, DELICIOUS. I honestly enjoyed the buffet more than the other sit down spots, but that is me. Alot of seafood options and I am not big on that. The restaurant by the beach had good pizza. The coffee and ice cream shop were awesome also.

Down the beach there is a place to get CHEAP, really amazing massages on the beach, JADE SPA-I would highly recommend this! Right by there is also a very small tattoo place. I got a tattoo, right on the beach, very clean and does good work, ask for Iguana.

Some negatives-
-Workers were not as friendly as I have had at other resorts. For breakfast several times we would wait over 10 min to have a server. From previous experience this is unheard of.
-The mattresses both bed and couch are in desperate need of replacement.
-Bottom of pools are rough!
-I shut my phone off, all events and menus are digital so this sucked

I would come back!

Family

10/10

Exceptional

02 Jun 2026

Manuel

Our stay was absolutely phenomenal! Ariz was such a blessing to us and our family! She helped us set reservations at the restaurants and recommended many things for us to do! She was very informative and made us feel welcomed ! Definitely will request Ariz again and highly recommend booking the privilege section!

Family_with_children

2/10

Poor

02 Jun 2026

David

Place was awful. don't recommend.

Partner

10/10

Exceptional

02 Jun 2026

Samuel

Staff is amazing

Partner

10/10

Exceptional

02 Jun 2026

Jane

Had an amazing time. The food was good. The atmosphere was amazing and Mike’s coffee was the best. Would go back again.

Family_with_children

10/10

Exceptional

01 Jun 2026

Emyr

Mi experiencia en el hotel fue muy buena! Mi habitación tenia alberca y estaba muy bonita, cómoda y con todo lo que pude necesitar. La cama King muy comoda y con muchas almohadas!! El personal completo fue muy amable desde que hice el check inn. Muy atentos todos. Actividades divertidas, aunque me hubiera gustado que pudieran añadir mas para diversión de todos y añadir un poco mas de música latina para vivir la experiencia completa de visitar el país. Todos los restaurantes muy buenos. En general todo fue muy bueno y agradable.

Partner

2/10

Poor

31 May 2026

Ramon Luis

Lo peor nunca más 45 minutos para el buffet poder comer una vez que entra la comida súper mala demasiadas personas yo le doy 2 estrellas las piscinas están en muy mal estado con huecos en el fondo no hay nada que hacer por la noche porque no tiene show y mucho menos discoteca nunca más en esta propiedad no botes tu dinero

Family

8/10

Excellent

30 May 2026

Ashia Lee

I loved the fact that the children I with had many options to do. A lot of activities and having the waterpark right in front of our room was amazing. The staff were really helpful in making sure our group was in the same building and some of us were side by side or on the same floor.

I had an issues with cockroaches in my room and one of the night staff, I believe his name was Oscar, made sure we were moved to another room quickly. He then had us moved again, so we were back facing the pool. I now these things are not in the control and wasn’t mad at the staff for this. Just happy they accommodate my family so quickly. Our new room had no issues at all. Guest services, was great as well, I do forget the gentleman’s name that got me complementary late check out for my inconvenience. This was very helpful since we had small children with us and pick up was in the evening.

I absolutely love all the wildlife on the resort. I saw the crocodile, raccoons, coatis, lizards, a deer, and my favourite, the monkeys.

The downside for me, was the beach and how rocky it was. Some rocks are so big that the children weren’t able to enjoy it and never wanted to go back in. The staff did a great good at cleaning the sargassum. Even though it made the water look brown and difficult to see where the rocks were. I love the ocean since I don’t live near one. I just wish the rocks weren’t an issue.

Family_with_children