Viceroy Riviera Maya

PLAYA DEL CARMEN, Playa Xcalacoco Frac 7 .
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100 reviews shown

10/10

Exceptional

07 Mar 2026

Jennifer

This was exactly what I was looking for! I wanted something quiet and relaxing and the Viceroy delivered. I have never felt so relaxed and well taken care of. The accomodations were private and you could just relax there because you felt like you were living in the jungle. The walk to the beach was filled with nature and we even saw monkeys. The staff was amazing and the food delivered. I will definitely come back I am so glad I found this gem.

Family

10/10

Exceptional

05 Mar 2026

Kim

I have been to the Yucatan Peninsula many times and this small resort is the best I have experienced. If you are looking for a relaxing time, no loud music, kids or loud adults, this is your place. My sisters and I travel to Mexico each year together and although this is more of a couple's retreat, we thoroughly enjoyed our stay. They accommodated a third party in the room with an actual bed, and not just a cot or sofa. The villas were perfectly attenuated and the spa experience was one of the best we've had. The food was very good and service was impeccable. We will be back, if they'll have us :)

Family

10/10

Exceptional

14 Dec 2025

michelle

My husband and I had an outstanding stay at the Viceroy in Riveria Maya...incredible service at the highest level, quiet, peaceful and was the perfect place to unwind. I have traveled around the world and have stayed at all of the top resorts, including the Four Seasons, Auberge, Ritz Carlton, The Peninsula, Ranch at Rock Creek, etc. I cannot say enough about the staff and how they made us feel. Their outlook on life and how they love this property is something that I have never witnessed before. Unfortunately they are closing end of April 2026 for a full remodel and will not be opening again until spring of 2027. I highly recommend getting there before they close!

Leisure Partner

10/10

Exceptional

13 Nov 2025

Anthony thomas

beautiful, spacious room with all amenities in jungle setting, friendly staff

Leisure Family

10/10

Exceptional

04 Nov 2025

Agatha

Excellent hope

8/10

Excellent

28 Oct 2025

Brian

Nice room

Business_and_leisure Self

10/10

Exceptional

11 Oct 2025

Kenneth

Great property

10/10

Exceptional

06 Oct 2025

Thomas Chance

Our stay was incredible. We went for a Babymoon and it was everything we wanted. The vibe was the most Chill. If you are going to party, this is not the spot for you. The resort was calm and quiet, exactly what we were looking for. We had the private Villa and it was the definition of privacy. They do an excellent job of making sure there isn’t a single spot that could look into our Villa or outdoor lounging area. We spent the majority of our time out there relaxing either on the comfortable lounging couch or in the plunge pool. The staff were so kind and respectful, after the first day, they remembered our names and our villa number. They did a great job of communicating with each other so that while we were at breakfast or dinner, the housekeepers would tidy up while we were out. The food was very good as well. I highly recommend the all-inclusive package. We saved money on dinning and drinks because of it and it made the whole stay so convenient.
We will definitely be going back.

Leisure Partner

10/10

Exceptional

18 Aug 2025

elissa

The hotel is beautiful and the service is exceptional. The whole staff made a huge effort during my stay to make sure enjoyed my stay and had every I needed.

Leisure Self

10/10

Exceptional

14 Aug 2025

Philip

Absolutely stunning resort. So relaxing. Staff was unbelievable and so nice. Food, amazing.

10/10

Exceptional

05 Aug 2025

Justin

The food was very very good, every night we ate at the resort it was top tier. Staff was amazing, all super friendly and helpful through the whole stay. Prepare for feather pillows, comfortable but different if you’re not used to them. Over top tier experience.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Anant

Super friendly staff who took care of us, very peaceful getaway, amazing food and drinks

Leisure Partner

10/10

Exceptional

04 Jul 2025

Grace

clean, beautiful, and the service is amazing.
Every worker went above and beyond

Leisure Partner

4/10

Poor

29 Jun 2025

Taylor

My husband and I went for our 2 year wedding anniversary. It was not for us, and we would not go back or recommend it. We ended up changing our flight and leaving a day early, that is how uncomfortable we were. The biggest issue for us was that we did not feel comfortable relaxing inside of the rooms, even in the beachfront villa we ended up upgrading to, hoping that the issues in our first, smaller villa wouldn’t persist. Unfortunately they did - and by they I mean the cockroaches in the bathroom. This is unacceptable to us in a luxury resort that charges a $1600 card hold along with a $200+ non refundable tax at check in. All of the rooms at the resort are on the ground level, which probably accounts for a lot of the wildlife you will see in your rooms, including large spiders and a lot of mosquitoes. My husband and I are still recovering from the bites a week later as I write this review. The rooms roofs are thatched like island huts, so besides what also may be living up there, when a storm hits the roof degrades and sprays the thatch all around the room and bed. Playa del Carmen is suffering from the sargassum issue, it is really bad. You cannot swim in the ocean and it smells terrible. The best part of the hotel is the pool, but you are only there for a couple hours max a day. And you must watch two men with small wheelbarrows works tirelessly in the heat as they attempt to pick up the seaweed and haul it away from the beach past you by the pool. It’s depressing.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Sarah

I can’t say enough about this place! It is amazing! The rooms are stunning. It’s one of the nicest places I’ve ever stayed. The staff are superb. Like over the top amazing. The butler service is attentive and incredible. The spa was lovely and the food is dreamy! I’ll definitely be visiting more Viceroy hotels because of this place!

Leisure Partner

10/10

Exceptional

06 Jun 2025

Verified traveler

Fantastic + Some Tips

We had such a lovely stay at the Viceroy and will definitely be back. Beautiful property. VERY quiet and private. If you’re looking for a private escape into luxury…. This is it! And the staff was really incredible.

The only two things that weren’t clear in other reviews that would have been helpful for vacation planning:

You are a good 15-20 minute cab ride from Playa Del Carmen and it’s a standard $400 pesos each way.

There is no where else to eat nearby except the resort (which does have good food - I’m obsessed with their coconut lemongrass drink!), but there are no options at the viceroy that aren’t expensive. So you have to take your $800 pesos cab to and from Playa to grab dinner.

Partner

6/10

Pleasant

24 May 2025

James

The Viceroy itself is stunning and the staff was attentive—no complaints there. However, several aspects made this trip less enjoyable for us, though others may feel differently.
1.Inflated Prices
Pricing was extreme—a small bottle of water was $20. Without the all-inclusive plan, food and beverage costs felt unjustifiable. Menu options were limited and lacked flavor.
2.Noise from Nearby Properties
While not within Viceroy’s control, loud parties from a neighboring resort disrupted our nights. The music was intense enough to shake the walls—challenging for those seeking a peaceful escape.
3.Area Atmosphere
We expected a refined experience south of Cancun but found the vibe across the region geared more toward spring-break energy. It felt misaligned with our expectations.
4.Seaweed and Beach Conditions
The beach was unusable due to heavy seaweed during our visit (March–October season). Swimming wasn’t an option, limiting us to the pool.
5.Lack of Local Alternatives
Renting a car didn’t help. The surrounding area felt neglected—dusty streets, unpleasant odors, and nowhere comfortable to walk or dine. The beach was narrow and crowded.

Bottom Line: The resort is lovely, but the environment around it made the experience fall short. If you’re looking for quiet luxury, better dining variety, and swimmable beaches, this may not be the best choice.

Leisure Partner

10/10

Exceptional

21 May 2025

Michel

Service was EXCELLENT. We arrived to Cancún realizing our checked bag had been robbed of some sentimental and valuable items. The Viceroy staff set our trip back on the right trajectory and then some. The resort is intimate, tractable, and most of all… relaxing. It was exactly what we needed to start our trip. We were sad to leave.

Highly recommend!

Leisure Partner

10/10

Exceptional

25 Apr 2025

Mike

Great place for some R&R !!! Very Recommended!

Leisure Partner

10/10

Exceptional

23 Apr 2025

Karl

Alberto and Karina were the best, they made our vow renewal special.

Leisure Partner

10/10

Exceptional

05 Apr 2025

Ronald

We seldom stay on property when we travel, choosing to venture out and explore. This trip, our plans were different.

We just needed to chill and we’re so happy we chose The Viceroy to do so. The property is incredible. The villas are private and intimate. Natural vibes all around.

But two specific things were just outstanding and noteworthy.

Firstly, the food. Everything we ate was remarkable. Like trying to deconstruct the ingredients so we could cook it at home remarkable. In four days of meals there wasn’t a single thing we ate, or sipped, that wasn’t delicious.

But above all was the service. The staff was incredibly friendly, helpful and so attentive that it elevated our experience beyond our expectations. We felt the love.

10/10. We’ll be back again.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Leanne

Beautiful property and amazing staff!

Leisure Partner

4/10

Poor

16 Feb 2025

christian

I just returned from my stay at the Viceroy Playa Del Carmen. There is a lot to potentially like about this property. The staff in the restaurants and bar/pool area are probably some of the best I’ve ever experienced. The property is lush and we did massage treatments at the spa and they were outstanding. Now, for the bad - rats in my room - simply unacceptable for a hotel at this level. Really at any level. Crawling through the thatched roof and visible for brief moments after dark. I called and requested help, the hotel responded - they said they’d send someone, the problem seemed to abate for a night but then returned. I was only there for 5 nights and 2 out of 5 were heavily disrupted, the first 2 nights being ones where I didn’t really know what was going on. Really terrible experience - tough to sleep with that going on in your room. hotel staff did nothing to help the issue that had any permanence - it seemed like they may have put something outside the room that made noise to scare them away and then once that was removed, the problem came right back. They weren’t willing to relocate me. Front desk staff were pretty indifferent about everything.

No way can I recommend the Viceroy to anyone who wants any sort of relaxation on vacation. I feel like I was robbed of the price I paid.

Transportation arranged by the airport was low caliber with cars that had bad suspension and visible accident damage. Not worth it - taxis are easy to come by in playa.

Leisure Partner

10/10

Exceptional

31 Jan 2025

George

Staff. Quiet. Lush. Easy beach access. Private. Rooms with pool and outdoor shower. Staff

Leisure Partner

10/10

Exceptional

28 Jan 2025

Sam

Very relaxing and remote

Leisure Partner

10/10

Exceptional

26 Jan 2025

sarah

This resort was superb from the moment we arrived to tequila shots of local tequila to hand cut handmade soaps.
The food was exquisite and was served by extremely friendly staff. Thank you for making my trip with my daughter and niece so special before my daughter’s wedding!! I’ll be back!

Leisure Family

8/10

Excellent

23 Jan 2025

Dennis Bernard

Second time staying. It is quite beautiful and unique, and you feel like a million bucks staying there. Impeccable cleanliness and upkeep. Very high ancillary prices in restaurants, minibar and spa. Remote location with little to walk to to buy snacks and sundries -- you are at the mercy of the very expensive minibar and the on-site boutique offers very little of a practical nature.

Leisure Partner

10/10

Exceptional

19 Jan 2025

Jose

This is probably one of the nicest and most accommodating hotels i’ve ever stayed at.

Leisure Friends

10/10

Exceptional

02 Dec 2024

Blair

The setting is tranquil, the villas are well designed, very large, and private. The staff are incredibly attentive, polite, personalble, intuitive, professional and take pride in what they do. This was a one week getaway for my wife and I to celebrate her birthday and generally unwind. This is our 8th time to the area and our taste has evolved from the big resorts that cater to everyone to the small boutique resorts such as Viceroy. We appreciate the personal attention we received by all, from Alberto's welcome upon arrival, to Christina and her teams perfection in the kitchen, to sommelier Carlos(1)' expertise, with waiters Pablo & Carlos(2)' attention (honorable mention to Mario) in the main dining restaurant \"La Marea\". Abner, Victor, Jesus, and Fransisco were spot on in the \"Coral Restarurant & Bar\". Jose, Juan, and Pepe were kickin' it poolside with snack, lounger, sunglass, chilled towel, and drink service. We'll not soon forget the salsa dance lessons put together by Alberto & Carla just for my wife on her birthday, from a simple mention my wife made to Pablo and Carlos a day prior. I don't know how we're going top this one... perhaps only by a second visit.

Leisure Partner

8/10

Excellent

22 Oct 2024

Cassandra

I just got home from Viceroy last night - I loved the quiet atmosphere of the resort, but at times it seemed too quiet. I’m not sure if it was the time of year I went, but there was at most 3 other people out at the pool/beach. It was raining off and on, so maybe that’s why too. Otherwise, the service and staff were amazing and went above and beyond every single interaction. The walking distance from my room to the common areas was not bad at all and the hotel has many umbrella stations around for when it is raining. There are a lot of animals, granted it is in the jungle, but there were multiple around the plunge pool, very frequently throughout the day. The food and drinks were okay, not bad, but I have had better at other resorts. Overall, I would go back, but maybe a different time of year with (hopefully) better weather since it rained literally every day of my stay.

Leisure Partner

10/10

Exceptional

10 Sep 2024

Maria

Small boutique property with beautiful grounds, excellent service, spacious and very private villas with private pools. It is best for very quiet, relaxing, secluded type of vacations, even though Playa del Carmen is only a short taxi drive away. I think they strike a great balance between eco friendliness, nature and comfort. They have a very nice SPA as well

Leisure Partner

10/10

Exceptional

15 Jul 2024

When I first booked this trip, I noticed some mixed reviews that I’d like to address. My experience was outstanding! The location is beautiful and peaceful, yet welcoming. You truly feel immersed in the jungle. The rooms are more spacious and comfortable than typical resort rooms.

I was initially concerned about the beach being described as rocky, fearing it might be unusable. However, the ocean was very close and perfectly enjoyable. While there are some rocks, it didn’t hinder my ability to relax and soak in the waves. Additionally, a short walk down the beach offers a different experience if desired.

Another review mentioned mosquitos as an issue. Expecting the resort to control mosquitos is like expecting a hotel in Seattle to control the rain. Yes, there are bugs in the jungle, but the resort provides ample mosquito repellent.

One reviewer complained about a long uphill walk at the resort, but I found everything to be easily accessible. There was a slight uphill climb for about 20 yards, which is hardly worth mentioning. Compared to other resorts where I’ve had to walk 20 minutes to get food, navigating this resort was a breeze, and the surroundings are incredibly beautiful.

Finally, I really enjoyed the food. Yes, it’s expensive to eat and drink, but that’s expected at a non-inclusive resort. Frankly, I’ve stayed at similar places, and the experience here was worth every penny.

Alberto and others made the the experience so easy. I'd absolutely go again.

Leisure Family

10/10

Exceptional

22 Jun 2024

Efren

Everything was perfect and beautiful. Me and my wife loved it. We will definitely come back.

Leisure Partner

10/10

Exceptional

21 Apr 2024

David

Great staff set the viceroy apart. Beach front location.

Leisure Partner

4/10

Poor

31 Mar 2024

Cuauhtemoc

Engañosos los cobros. Pagas todo por Expedia y lo primero que hacen al recibirte en el hotel es cobrarte los resort fees y otras que están carisimas. Aguas

La comida no se si cambiaron al chef pero terrible.

Leisure Family

10/10

Exceptional

03 Mar 2024

jeanne Margaret

The villa was beautiful and the staff was so friendly.

Leisure Partner

8/10

Excellent

26 Feb 2024

natalie

Great place out of the busy city

This hotel is quaint and adorable for a quiet couples trip. The staff and service is impeccable. They are so very kind and attentive to every detail. The villas and very private and the grounds are lush jungle and really lovely

Partner

10/10

Exceptional

06 Feb 2024

Linda I

The villas are a dream and the walk path to the pool with access to the beach is just a dream.

Leisure Partner

4/10

Poor

28 Dec 2023

Sally J

Very dark rooms. Inadequate lighting on the casitas, as you go outside and all over the property. Hard to see steps and I fell. Waiters got something wrong with every order.

Leisure Partner

10/10

Exceptional

27 Dec 2023

CHIA-TENG

The resort is quiet and hidden for those looking for privacy. The facilities and amenities were top notch and well taken care of; the staff were friendly and attentive. Highly recommended.

Leisure Family

10/10

Exceptional

11 Dec 2023

Jackie

Romantic, private beautiful accommodations. We especially enjoyed the private pool and the outdoor shower. The attentive service made our stay wonderful.

Partner

10/10

Exceptional

18 Nov 2023

James

We had a fantastic stay at the Viceroy. From the moment we arrived it was first class the entire time. We used the resort car service which was nice to not have to hassle with the taxis when we arrived at the airport. Straight through the chaos, to our car and away we went.

Greeted with drinks and quick lay of the land and shown to our bungalow after the financials were handled. Could not have been happier with #34. It was off the main path, plenty of privacy and extremely clean. Great plunge pool was used daily/nightly. Hammock needs changed as the ends were too close and couldn’t lay back.

Room was amazing. No complaints. Clean, cool and comfortable. Outdoor shower was exceptional and almost every shower was taken outdoors. Entire setup was perfect we really felt like we were there alone.

Food was very good. Menu selections had a nice variety. My girlfriend is a vegetarian so I was a little worried about finding options for here but wait staff understood and were helpful in making sure she had choices.

Beach was the least impressive of the entire facility. It was nice but not great and was rocky as other reviews suggest. Would not go for the beach specifically but pool area was great.

All staff were amazing and extremely helpful. Could not have been happier and it didn’t feel forced.

Bottom line is we will be back and excited for another trip. You won’t be disappointed.

Could be a bit noisy on the weekends from neighbor resort. It was on Friday.

Leisure Partner

6/10

Pleasant

13 Nov 2023

hussein M

The staff wants to suck your blood , not friendly at all.

10/10

Exceptional

29 Jul 2023

Gina

Very nice experience. The staff was fantastic!

Leisure Partner

10/10

Exceptional

20 Jun 2023

Chris

Beautiful, relaxing and excellent staff

Leisure Family

8/10

Excellent

08 Apr 2023

Youri

Hotel / resort was good and well appointed. Staff was nice and friendly. You got feel as we stayed in a jungles.
Main value of this place - privacy and quietness.

Few things to consider: beach was rocky and inaccessible with bare feet, need short walk to neighbor hotel sea access point.
There were only two restaurants on the property - consider 15 min taxi ride at fixed $20 as alternative dinnner in town.
Another tip:
Once book airport transfer - stay away from Shuttle Central transfer company (offered by Expedia - we regret) : driver came late (40 min.), minibus was bitten up.
Our driver - also had fun watching TV season on his cell phone all way while driving to our resort. 😀
We did his video! Viva Mexico 🇲🇽!

Leisure Partner

6/10

Pleasant

21 Feb 2023

Gregory Alexander

Very much a Private facility

Leisure Partner

10/10

Exceptional

15 Jan 2023

Shauna E.

The grounds are beautiful and our room couldn't have been better. The private plunge pool and outdoor shower were so relaxing. We stayed 8 days and had all meals but one at Viceroy - the food was fabulous. The beach is beautiful but rocky at the shore line. The staff and service are first rate. Every request was taken care of immediately! Playa Del Carme in an easy 15 cab ride away with lots to see. Many excursions are available but we came to just take it easy and didn't try any. I HIGHLY recommend Viceroy and hope to go back.

Leisure Partner

10/10

Exceptional

14 Nov 2022

Jaime

My Dream Birthday

We did The Best Choice with Viceroy! Incredible Rooms, The Best Service, the Spa is a Other Nivel Nice Beach and Beautiful View, Excellent food, The Service in the Beach Wowwww, We come back Soon!

Friends_and_family Family

10/10

Exceptional

02 Nov 2022

Jacob Bryan

The staff at the Viceroy is unbelievable! Best experience at a resort I have ever had! My wife and I went here for our honeymoon and we could not be happier with our experience!

Leisure

10/10

Exceptional

03 Oct 2022

aaron

Great place to stay if you are looking for something quiet and relaxing. The private pool villas are awesome and perfect for a romantic get away. Lots of wildlife to see on the property being set in the jungle. Staff was very professional. Came here in September 2022 for reference and the main drawback is that the beach is not good for swimming due to an abundance of rocks. Food and drinks were very good but could use a little more variety in the breakfast menu. I did some spearfishing in front of the property and the kitchen cooked the lobsters, octopus and fish I caught which was prepared wonderfully. Not a great spot for the family, but I would definitely recommend this place for couple looking for a romantic escape.

Leisure Partner

10/10

Exceptional

26 May 2022

Carolyn

We liked the privacy of the rooms, the private patios and pools. The music from neighboring properties was loud two out of the three nights we were there and made it difficult to sleep. The service was very good. The rooms were beautiful but a little dark. The bathrooms were very nice. We liked the indoor and outdoor showers.

Leisure Family

10/10

Exceptional

09 May 2022

rachel

The rooms and property are beautiful - small houses in junglelike nature. The rooms look like something out of a movie with a plunge pool and hammock. The staff is extraordinary! They were so friendly and helpful. Special thanks to Rodrigo who told me where to find delicious tacos in Playa del Carmen and was so welcoming at the poolside breakfast restaurant. The spa is wonderful and there was music every night. Definitely recommend it for a romantic getaway.

Leisure Self

10/10

Exceptional

03 Apr 2022

scott h

The staff was outstanding.

Leisure Partner

8/10

Excellent

12 Mar 2022

Katherine

The service at this property was beyond excellent. The pool, gift shop, and wait staff went above and beyond my expectations. The exceptional staff members included:
Pepe and Francisco at the the restaurant, Yvonne at the gift shop who shopped for a sun shirt for my daughter, and Pablo at the dive shop.

The food was also excellent.

The real drawback at the hotel was the noise at night from the properties surrounding the hotel. The music was SO INCREDIBLY LOUD and being inside the rooms seemed to amplify it. Instead of addressing the issue, the hotel passive aggressively left ear plugs on the night table. The music was so loud on the edge of the property that the water in my glass was vibrating. I asked the first night if this happened every night, the reply was that “it only happens on the weekends.” Two days later when the noise was at a crescendo, I requested to move our room. The front desk staff was condescending and acted as if it were an unreasonable request. At the end of our stay, I was told by the butler that our late checkout was no longer viable because “we moved rooms.” Later, I showed the front desk staff our letter of guaranteed late check out and was granted a check out at 2:00. The noise would have been so much easier to tolerate had I known about the noise at the start of our stay. An explanation of the ear plugs and an acknowledgment of the noise at night would have gone a long way.

Leisure Family

10/10

Exceptional

24 Feb 2022

Gerard

Place was great. Perfect couples getaway.

Leisure Partner

10/10

Exceptional

20 Feb 2022

Austin

Excellent hotel.

Leisure Partner

10/10

Exceptional

08 Feb 2022

Bailey

We stayed at the Viceroy for 2 nights during the week. We absolutely loved our stay. The service exceeded our expectations from the moment we arrived. The only negative things we have to say is that dinner menu during the week is a little lack luster. Everything else about our stay was amazing!

Leisure Friends

2/10

Poor

09 Jan 2022

Nick

The property was excellent. The staff was mostly great, however, I had $1,500 taken from my room. The manager was very apologetic and understanding, which I appreciated, but that doesn’t change the event.

Leisure Self

10/10

Exceptional

29 Aug 2021

Chris

Beautiful and luxurious Mexican Resort

The property is beautiful and the rooms are large and very comfortable. Each one has an outdoor (and indoor) shower and private plunge pool. The food was excellent. The spa was beautiful. Lastly the hotel is pretty convenient to the Cancun airport.

Friends_and_family Friends

10/10

Exceptional

15 Aug 2021

Verified traveler

Love everything about this hotel. The service completely overrule the disadvantage of the beach. Would definitely come back and stay for more days.

Leisure Friends

10/10

Exceptional

29 Jun 2021

Verified traveler

Relaxing, indulging, romantic. Perfect for our honeymoon. Staff was so welcoming, food was delicious, amazing villa.

Leisure Partner

8/10

Excellent

28 Jun 2021

Verified traveler

This place is very nice and private. It is a good change from the big resorts in the area. Service and accommodations are second to none. The only thing bad is that the food is very expensive. Most dinners for me and my wife were $200-300. I suppose that is the price to pay for a secluded getaway.

Leisure Partner

10/10

Exceptional

07 Jun 2021

Verified traveler

I can’t say enough good things about this hotel. Everyone was incredibly friendly and thoughtful. Our massage experience was the best either of us ever had, it is a must. Breakfast every morning was perfectly prepared and you’re staring at the ocean. The room was spacious, secluded, and you can’t beat having an outdoor shower plus your own pool. This is the perfect place for a couple looking for a romantic and relaxing vibe. We will definitely go back.

Leisure Partner

10/10

Exceptional

30 May 2021

Verified traveler

The staff was amazing

Leisure Partner

2/10

Poor

23 Jan 2021

ara

real bad experience with the front desk and stuff

10/10

Exceptional

04 Dec 2020

Nigel

Amazing relaxing stay.

A very relaxing, no stress trip. Villa's beautiful, staff excellent and great food.

Partner

2/10

Poor

23 Oct 2020

Staff was unhappy with having to do their jobs. The property is worn down, plenty of foul smells, loud AC noise, abundance of mosquitoes, the food is terrible and overpriced.

Business_and_leisure Family

10/10

Exceptional

25 Sep 2020

LDQ

Private beautiful villa great outdoor shower awesome , small but cozy pool., hammock a huge plus comfy outdoor bed and table n two chairs
Amazing included breakfast. Note very secluded area shops and other hotels etc are far away. A great adult retreat. Spa experience incredible worth every penny. Only minor disappointment dinner selection on most days. No rice n beans on days we were there. Be aware if staying more than 5 days better off doing all inclusive. Food prices are very high. Average dinner with one cocktail for two over 160.00 a hamburger with fries for two 75.00 average. All in all very pleased with stay.

Leisure Partner

10/10

Exceptional

29 Aug 2020

The staff was amazing and very attentive. Will come back

Leisure Friends

10/10

Exceptional

13 Jul 2020

edward

Excellent resort - great stay (even post COVID)

This was our third stay at the Viceroy, and it continues to be one of the best resorts in Mexico. They are taking all appropriate precautions related to COVID-19, which I was impressed by. This is a perfect location for anyone looking to relax and enjoy a beautiful beach resort, while also being safe during this dangerous time.

Partner

10/10

Exceptional

10 Mar 2020

Verified traveler

Private villas, a wonderful spa, amazing staff!
We have visited on 2 occasions - and we will be back !

Leisure Partner

10/10

Exceptional

07 Mar 2020

Verified traveler

The staff was attentive, friendly, and professional. They went above and beyond to make us feel special. The space itself was beautiful. Our villa was clean and spacious. We loved the private plunge pool. My only complaint is that a neighboring resort played its music rather loudly from about 7-11 pm a few of the nights we were there. Other than that, great place!

Leisure Partner

10/10

Exceptional

18 Feb 2020

Verified traveler

I loved this place! It was amazing! Great service. Perfect place.

Leisure Partner

10/10

Exceptional

08 Feb 2020

Verified traveler

The privacy of our outdoor space was amazing! Also, the staff and food was excellent!

Leisure

2/10

Poor

17 Sep 2019

Verified traveler

We didn’t get to stay as they had locked the gates to the property. We received an email the day before saying we had been transferred to another hotel via our booking site. Apparently they are having property disputes with the neighbours or something... why we wee only told the day before when apparently this has been happening for weeks who knows.

Leisure

10/10

Exceptional

14 Aug 2019

Chris

This property is truly on another level when it comes to enjoying a quiet and relaxing vacation in Mexico. The staff are hyper attentive to any need, and will go above and beyond expectations at every step of your time on property. My wife and I have visited many other resorts in the area over the years, but can say without a doubt that we have found our spot going forward.
The food was outstanding. I highly recommend the mayan all inclusive option.
I don't think that there was anything that we would have changed about the trip.
If you are looking for a low key, relaxing, adult atmosphere, and to avoid the loud party vibe, this is most definitely the spot for you.

Leisure Partner

10/10

Exceptional

13 Aug 2019

Verified traveler

Friendly and excellent service! Lovely staff that went out of their way to ensure a fabulous vacation!

Leisure Partner

10/10

Exceptional

08 Aug 2019

Samuel

GREAT Property and Staff!

Amazing property, amazing staff, attention to detail was amazing. HIGHLY recommended.

Partner

10/10

Exceptional

31 Jul 2019

Angela

Spectacular grown up getaway

Wonderful service - fantastic beach, great food, lovely pool, great spa treatments, beautiful property with lush green, spectacular bungalows & private spaces

Partner

10/10

Exceptional

27 Jul 2019

NgD

Loved the staff and the hospitality we were shown. The staff really worked hard to make us feel special and well taken care of. The resort itself is by far one of the nicer ones in the area. The resort is relatively small, is clean, and quaint with nice restaurants (2) and lounging areas. The food and drinks were surprisingly yummy (and we consider ourselves a little food snobby-we love GOOD food). Our villa was spacious and private. We LOVED our outdoor shower (there is also one inside).

There are not as many amenities because the resort is smaller. No game room or activities. They have two kayaks so if other people have them, you have to wait your turn. They were available when we wanted them, so maybe not a big issue.

Our only real complaint is that it was more expensive then we were expecting. The food was quite expensive (we didn't stay all-inclusive) with the average meal for 2 costing around $100 USD. Drinks were also not cheap (average cocktail $14 USD). A spa treatment (50 minute massage and 30 minute facial) cost $236 USD and that was with a promotion! They really nickel and dime you for stuff which adds up quickly.

Overall, a GREAT place to stay. You'll feel like royalty. The staff will make you feel like family. If you're rich, even better.

Leisure

10/10

Exceptional

22 Jul 2019

Verified traveler

All the staff was very friendly and service exceptional

Leisure Partner

10/10

Exceptional

12 Jul 2019

Verified traveler

WE LOVED EVERYTHING

VERY NICE STAFF AND AMAZING RESORT

Leisure Family

8/10

Excellent

08 Jul 2019

Verified traveler

Everything was excellent except the food.

Food is not the best. Room for improvement

Partner

10/10

Exceptional

08 Jul 2019

Verified traveler

property was beautiful and we like that it only has 41 rooms and love our villa with private pool.
Didn’t like loud music playing next door at the beach club but was glad it stopped around 10:30-11.
Need to change or update lunch and dinner menu and let customers know price of special. Dinner was not worth $285 with flys handing around our food!

Leisure Partner

10/10

Exceptional

04 Jul 2019

Maricruz

The staff are amazing and have been by far the best group of people I’ve encountered when staying in hotels. We felt at home and our time at Viceroy was amazing.

Leisure Family

8/10

Excellent

29 Jun 2019

Verified traveler

My wife and I decided on this property due to it's secludedness and private plunge pool. fhdf

10/10

Exceptional

23 Jun 2019

Verified traveler

The resort was better than described. My husband I enjoyed the privacy and intimacy of the villa with the personal plunge pool, hammock, outdoor lounging bed, and outdoor shower. We took advantage of the 80-minute massage, which were performed by very well-trained therapists, were in an amazing outdoor setting with a waterfall creating a relaxing and soothing atmosphere. The property offered small pockets in the jungle to allow one to express themselves through painting or writing or mediating. The staff was most attentive. We did not want for anything. The requests we made were met with enthusiasm and respect. Even though there were only two restaurants on the property, the menus were extensive, and we enjoyed delicious meals. We look forward to visiting Viceroy Riviera Maya again!!!

Leisure Partner

10/10

Exceptional

30 May 2019

Michelle

The facilities were beautiful. Our private pool was always warm and the toilitries were always full in both the indoor and outdoor showers. Extremely spacious villas and the pool was wonderful.

Service during breakfast and around the pool was extremely slow even though there weren't that many guests around, but it did not put a damper on our holiday. The location was only 20 mins from PDC where we went every night for dinner. I'd definitely stay at the Hotel Viceroy again.

Partner

10/10

Exceptional

11 May 2019

juliep

The property was gorgeous, on the smaller size, quiet and intimant which is exactly what we were looking for this trip to Mexico. The staff was very attentative and made everything very easy for us. My only complaint was that they kept loosing electricity periodically.

Leisure Partner

10/10

Exceptional

10 May 2019

Ozzman

The service from the staff was amazing. The staff went above and beyond to make sure our stay at the Viceroy was forever to be remembered.

Leisure Family

10/10

Exceptional

30 Apr 2019

Erin

Romantic Getaway in Paradise!

This was our third time at The Viceroy and as always it exceeded expectations.It is a slice of paradise! The staff is wonderful and they all go above and beyond to provide service at the highest level. They work together as a team to make every guests visit something special. We will return!

Partner

8/10

Excellent

28 Apr 2019

Verified traveler

great service, private villas, lots of staff always available

Leisure Partner

10/10

Exceptional

13 Mar 2019

Rebecca

Best. Service. Ever. Beautiful, private, perfect.

We love this place. We get the best service in the world here. Been back three times, and we will keep coming back because of the amazing staff, like our friend, Hugo! Ask for him & he'll make sure you're treated like royalty 💛

Partner

10/10

Exceptional

07 Mar 2019

Verified traveler

Very excellent vacation destination. Will be returning in the near future!

Leisure

4/10

Poor

25 Feb 2019

Victor

We liked the fact that your pool villa has a heater to get you temperature you desire. It was terrible how manager handled the issue with non working air conditioner, like “so what”. Overall I think at the most this property should be 4 star.

Leisure Family

10/10

Exceptional

19 Feb 2019

Verified traveler

Small, quiet and perfectly attended to in all respects. It was the ideal getaway destination to relax and rejuvenate.

Leisure Family

8/10

Excellent

16 Feb 2019

Verified traveler

Great service and friendliness of staff.
Food was good. Drinks average. Need more wine selection. Love the layout of our room. Was a little dated in our pool area. Great service at the beach.

Leisure Partner

10/10

Exceptional

15 Feb 2019

Verified traveler

A boutique hotel with excellent service

Maybe we were just out of luck as arrived in the middle of a thunderstorm. The room was pretty and I loved the decor.
Only thing that I got bothered was a leaky roof. Poor guys had to fix it as the roof kept letting water in on a couch. Otherwise, I had a pleasant stay. Service is great, you will get what you have paid for. Will return.

Family

8/10

Excellent

28 Jan 2019

Verified traveler

That service was perfect but the beach was not great. The property is beautiful

Leisure Partner