Name: Grand Velas Riviera Maya
Address: Carretera Cancun Tulum Km. 62, Playa Del Carmen, 77710, MX

Grand Velas Riviera Maya

Riviera Maya / Playa del Carmen · Mexico

Carretera Cancun Tulum Km. 62View location

100 reviews shown

10/10

Exceptional

13 Jul 2026

Hanyi

Goof

Family_with_children

10/10

Exceptional

02 Jul 2026

Osbel

Service

10/10

Exceptional

28 Jun 2026

Eric

Amazing

Family_with_children

10/10

Exceptional

20 Jun 2026

Lakisha

The property and staff were amazing. It will be a yearly vacation spot for my family and I. Love every moment!!!

Family

8/10

Excellent

18 Jun 2026

Eric C

We enjoyed our stay overall and appreciated the hospitality. However, we felt that the property could benefit from some structural maintenance and upkeep in certain areas. Additionally, while the food was satisfactory, it did not quite meet our expectations in terms of taste and quality in comparison to the Cabo location. I hope this feedback is helpful and contributes to further improvements for future guests.

10/10

Exceptional

15 Jun 2026

Mario

Aaron and Guillermo were always very attentive to our needs and went above and beyond to assist us. They helped us arrange special meals for our daughter, who has dietary restrictions, making our stay much more comfortable and enjoyable. I can't remember the names of the housekeeping, room service, and in-suite snack staff, but their service was also top-notch. Everyone was friendly, attentive, and professional throughout our stay.

Family_with_children

10/10

Exceptional

21 May 2026

Alejandro

It’s a wounderful venue, but expensive.

Partner

10/10

Exceptional

20 May 2026

Rachel A

This was our third time staying at the Grand Velas and it did not disappoint. From the moment we arrived until we checked out, everything was taken care for us. The staff is incredibly thoughtful and attentive. The entire property is stunning, especially the Zen pool. The restaurants have so much variety. The Water Ceremony at the Spa is a must.

Specifically, Ernesto at Azul; he knew what we needed/wanted before we did - it was amazing and his recommendations were perfect. Alejandro, our concierge, was so thoughtful and really made us feel like celebrities. Karen at the spa made the Water Ceremony even better than it already is.

Everything about this vacation was amazing and we can not wait to go back!

10/10

Exceptional

12 Apr 2026

Lynn

Excellent! Everywhere we went, staff were pleasant, professional, and at the ready to assist you with anything.

Family

8/10

Excellent

29 Mar 2026

William

Very friendly staff and food is pretty good. The pools are a bit chilly.

10/10

Exceptional

22 Mar 2026

Egidius

A True 5 Star resort. We (2 Adults and Twin Kids of 3.5 Yrs.) stayed for 9 days (8 nights) in The Grand and had an amazing time. The hotel is very clean. The food is overall good and the drinks are great. This was one of the resorts when you truly had the feeling the staff enjoyed working there something we did not always experience in other five star resorts.
Genuinely nice warm people. The concierge was very helpful and communication went flawless.

Family_with_children

10/10

Exceptional

22 Mar 2026

charles stephen

Everything was great. Food/service/beds...highly recommend

Family_with_children

10/10

Exceptional

09 Mar 2026

david

Great family oriented resort with over the top service. The food was excellent wish they had an evening buffet to feed our toddlers who didn’t appreciate nice sit down dinners after an active pool and beach day

10/10

Exceptional

07 Mar 2026

Brendan

Lovely vacation. Food and entertainment were top notch

Family_with_children

10/10

Exceptional

03 Mar 2026

Beth

Gracias Grand Velas for making this trip relaxing, enjoyable, and truly memorable. My husband and I visited for a long weekend (but not quite long enough!) for my 40th birthday. We had private transportation to and from the resort which made traveling from the US seamless and stressful-free. When we arrived, we were immediately impressed with the beauty of this resort. Set in a tropical jungle oasis right along the beach of Riviera Maya, we took in the views of the lush green landscapes and bright purple flowers that lined the verandas. We also had the opportunity to see many of the local wildlife. After arriving in the lobby, we were introduced to our personal concierge Diana Lopez, who took great care of all our needs from check-in to check-out. By messaging through WhatsApp, she was able to confirm our dinner reservations and inform us of various activities within the resort each day we were there. We spent our mornings on the beach, afternoons by the Grand Class pool, and evenings in the various restaurants this resort has to offer. Each meal was memorable in its own way. We had the pleasure of dining at Frida (shout out to Ariel who not only made amazing food and drink recommendations but was also very entertaining), Chaka, Cocina de Autor (a Michelin star restaurant), and Lucca. The staff at each location truly made you feel like you were their top priority and went above and beyond to provide you with an exceptional experience. We will be back!

Partner

10/10

Exceptional

22 Feb 2026

Nicole

Food was delicious, property was well maintained, our kids loved the kids club, and the beach was impeccable.

Family_with_children

10/10

Exceptional

19 Feb 2026

Kyle K

The staff went above and beyond in every way

Family_with_children

6/10

Pleasant

16 Feb 2026

Mikel

Concierge was the most disappointing - frustrating. First day we arrived - we have 2 kids. Concierge said we could get some beach toys. We went to front desk they said concierge didn’t open until 11am….

We also asked the concierge via email and in person that if we left the kids at the kids club during dinner that they would have dinner there. The answer was yes. However, no one said dinner for kids at the kids club was only at 6pm. So my kids didn’t have a full meal as we had reservations at the Michellin restaurant.

Then we tried to book a catamaran. The vendor on the beach said to book via concierge. So we called the concierge. They said they would confirm and get back to me. Next morning, they had all forgotten! Then they tried to scramble to find a time that worked but it was too late. The slot we had tried for that worked best for our kids was not available.

Then I asked if we could book our last night at Frida. They said they would try. We had a reservation at Lucca at 630. I said anytime at Frida between 530 and 7pm worked. Concierge said it was confirmed he managed to get a table at Frida. We show up at a Frida. They said they have no reservation and they are fully booked. We call the concierge and they say that they rescheduled us at Lucca at 530…. How does that make sense? Fortunately restaurant made it work.

Our concierge was out sick so the others split the duties. Service everywhere else was great but the concierge service was so incredibly frustrating an

10/10

Exceptional

15 Feb 2026

Sarah

This was hands down the best resort I’ve ever been to! From the moment we arrived, everything exceeded our expectations. Traveling with a 2-year-old and a baby can be challenging, but this resort made it feel effortless. It is truly one of the most family-friendly places we’ve ever experienced. They had so many thoughtful amenities specifically for little ones, which made our stay comfortable, easy, and so enjoyable.
The service was outstanding from start to finish. Every staff member was warm, attentive, and genuinely caring. A special shout out to concierge Alfonso, who went above and beyond to make sure everything was perfectly arranged for our family, and to our amazing babysitter Daniela, who was so gentle, patient, and wonderful with both our toddler and our baby. Having someone we trusted made such a difference.

The food was absolutely delicious with great variety, and we appreciated how accommodating they were with young children. The pool was huge and beautiful, with plenty of space for everyone to relax while still feeling very family-friendly.

The kids club was fantastic as well, with engaging activities and a welcoming atmosphere that worked great for our 2-year-old.

We made such special memories here and will definitely be back. I highly recommend this resort to any family traveling with young children — it truly exceeded every expectation.

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Bruce

Very beautiful beach. All the restaurants are clean and foods are delicious. The room is very clean and service is excellent.

10/10

Exceptional

17 Jan 2026

Scott

Great location, amazing staff and food is fantastic.

Business_and_leisure

8/10

Excellent

08 Jan 2026

Conor

Overall excellent. Very relaxing. Food of a high quality by all inclusive standards. Some knocks being the spa was hilariously expensive, and some of the housekeeping lacked thoroughness. Would return if looking for a relaxing break.

Partner

10/10

Exceptional

21 Dec 2025

Jose

Cleanest, most luxurious, most respectful staff in Cancun

10/10

Exceptional

15 Dec 2025

Marichelle

Best place in Mexico

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Daniel Ford

The food is in another LEVEL. And not just at the restaurants. The poolside food is excellent, and everything is so fresh and beautifully prepared. The service is some of the best I’ve ever experienced. The grounds are immaculate. It’s the best hotel experience I’ve had in Mexico, by FAR.

Leisure Family_with_children

10/10

Exceptional

06 Dec 2025

Osama

Everything was excellent. Hospitality was top notch! Overall really clean , the spa was amazing as well. The beach was kept clean all the time as well.

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Antoinette Elizabeth

The Ambassador pool was magnificant

Leisure Friends

10/10

Exceptional

30 Nov 2025

COREY

Room was small for the price.
Restaurant food was good.
Pool/beach food was the best
Buffet food not so good.
Gym was tiny
Show were fantastic
Beach was awesome
Concierge grand class amenities,Worth the money! They will do anything in there power you ask.
Karaoke bar was dope.
Resort grounds are beautifully done.
Coffee shop sucked.
Kids club awesome. The littles always wanted to go back.

Leisure Family

8/10

Excellent

28 Nov 2025

Elizabeth Salomon

This place it’s the best hotel in the world just my concierge this time was really bad. He never let me know about the activities on time and game me any information. The rest was excellent

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Martijn

Perfect stay

Leisure Family_with_children

10/10

Exceptional

20 Nov 2025

Jennifer

Absolutely incredible! The staff, the rooms, the food- everything was perfection

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

April

Always a great stay -

Leisure Partner

10/10

Exceptional

17 Aug 2025

Floyd

So many options and an excellent variety of experiences. Flavors and well made and fresh!

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Adnan

The staff is amazing and the property is beautiful. Everyone here goes above and beyond to assist you. The property is truely a gem, luxury at its finest. Keep up the great work. My family and I had a wonderful time staying at the grand velas.

Leisure Family

8/10

Excellent

30 Jul 2025

ALI

We were supposed to receive an Oceanview room upon check-in, but were instead given a Garden View room. One of the main reasons we booked this resort was the promise of having access to the second-largest coral reef for snorkeling, directly from the property. Unfortunately, this turned out not to be true.
As longtime fans of Grand Velas properties — having stayed at their Cabo and Puerto Vallarta locations — we expected the same level of service and quality. Sadly, this experience fell short. When we raised our concerns, the manager Mauricio was unhelpful and dismissive. Despite waiting over seven hours for a response, his only solution was to tell us to contact Expedia. As the manager, we expected him to take more responsibility in addressing guest issues, not delay and deflect.We seriously considered leaving due to the room discrepancy and lack of snorkeling access. To add to our disappointment, one of the pool staff members was unwilling to assist with setting up an umbrella until he saw my husband doing it himself. This behavior reflected poorly on the level of guest service we expected from a resort of this caliber. On a positive note, our personal concierge, Nora, was very kind and empathetic to our concerns. However, the situation was ultimately in the hands of Mauricio and Fernando, both of whom failed to resolve the issues and only worsened our experience.

Business_and_leisure Family

10/10

Exceptional

28 Jul 2025

Leticia

Amazing service, great food. No tennis courts. Beach is ugly, they added a barrier to protect beach from hurricanes. If you are looking for turquoise ocean- not here.

Leisure Family

10/10

Exceptional

17 Jul 2025

Zvi

The best ever

10/10

Exceptional

16 Jul 2025

Mitchel

We just returned from an unforgettable family vacation at Grand Velas Riviera Maya, and I can honestly say this was one of the best resort experiences we’ve ever had!

From the moment we arrived, we were blown away by the amazing staff—so warm, welcoming, and attentive at every step. A special shout-out to our Personal Concierge, Viridiana Guillen, who made our stay absolutely seamless. She went above and beyond for our family, making sure we had everything we needed—especially for our little ones. She checked in regularly, helped us plan activities, and always made us feel cared for. Her attentiveness with both us and our toddlers was incredibly heartwarming.

The cleanliness of the resort was top-notch—everything was spotless, which gave us so much peace of mind with small children in tow. The resort is also incredibly family-friendly, with thoughtful amenities like high chairs, cribs, toddler-friendly activities, and staff who never made us feel uncomfortable about the chaos that sometimes comes with little kids.

One restaurant that truly stood out was Azul. While every restaurant offered delicious food and a great variety of cuisines, the service at Azul was exceptional. We were so impressed by Antonio Cauich Chi, Michelle Espino, and Chef Miguel Leon—they made every dining experience memorable. They were kind, welcoming, and made sure we felt comfortable even when our toddlers made a mess. Their hospitality was genuine and truly appreciated.

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

John

When you advertise a “kids zone” play area and it’s under construction, you should red flag that and notify your customers.

Leisure Family

8/10

Excellent

17 Jun 2025

Karen

The ocean was not in good conditions to swim

Leisure Family_with_children

10/10

Exceptional

09 Jun 2025

DELKYS

Beautiful property and amazing staff.

Leisure Family

8/10

Excellent

07 Jun 2025

Ivan

The dinner & restaurant food is very good. Daytime & bar food is mediocre at best. Certainly NOT what you’d expect for the price point of the resort. The beach area is not good… pretty much stayed poolside all week not. Would not recommend this resort for the amount it costs.

Leisure Family

10/10

Exceptional

01 Jun 2025

Dominic

The service was outstanding. They kept the rooms and property very clean. Our concierge Izamar was amazing and took care of us and our needs in a very timely fashion. The food was delicious. We had great meals the whole time at the resort.

Leisure Partner

8/10

Excellent

25 May 2025

Alejandro

Food was amazing; service was really good but tips get out of control with the need to sign bills for 'invenrory purposes' everytime you have a drink at the pool. The beach had a ton of seaweed and the water was rocky, which was a huge downer. The kids club was being rebuilt (no arcade) and the coffee shop could use more snacking options and ice cream flavors. Overall, I don't think it's worth the price

Leisure Family

10/10

Exceptional

16 May 2025

Khulkar

Overall had an excellent stay at Grand Velas. Got upgraded to Grand Class through Expedia VIP access. Nora our butler was very attentive. The food is the best part about this resort. Unlike all the other all inclusive resorts, food here is excellent. The minor downsides that we noticed: the concierge via whatsapp available until 5 pm and then you have to call a number from a room, which is a bit inconvenient when you want to adjust dinner plans, need something last minute, have to go back to the suite, music selection at the pool needs major improvement, it was either not on, or something that was not very good, we noticed the butlers around the pool were hesitant to change the towel or give extra towels when asked which made it somewhat awkward, and while room service breakfast was amazing, the breakfast buffet at the azul was disappointing. Things were not clearly labeled, there were no clear directions on how to order omelettes, pancakes etc.

Leisure Family_with_children

10/10

Exceptional

12 May 2025

Junren

Great place

10/10

Exceptional

08 May 2025

Maria

Beautiful property and excellent service. Food and drinks are amazing! This is the second time I stayed in this hotel and definitely I will come back. Highly recommend the spa if you want to pamper your self it was an Amazon experience.

Leisure Partner

10/10

Exceptional

07 May 2025

Fadi

World class. Will 100% return.

World class at every level. The facility was incredible. Spotlessly clean everywhere. Grounds were perfectly manicured. Pools were immaculate. The restaurants were excellent. The food was very, very, very, high quality as were the cocktails (a lot of which were originals). We stayed in grand class and it was 100% worth it. The staff was the literal best and most attentive I’ve ever experienced at any resort in the world.

Partner

10/10

Exceptional

30 Apr 2025

Abigail

We had a wonderful family vacation at Grand Velas Riviera Maya. Excellent food (especially Cocina de Autor, Frida, and Piaf) and beautiful property. We highly recommend spending time at the Zen pool - a really magical, relaxing spot. The staff were all really wonderful, friendly, and helpful. All 3 of our kids - ranging from age 4 to age 14 - had a great time. We would certainly come back again!!

Leisure Family_with_children

10/10

Exceptional

28 Apr 2025

Rahul

Great food

10/10

Exceptional

26 Apr 2025

Karolis

One of the best resorts in Cancun Area to stay with the family.

Leisure Family_with_children

10/10

Exceptional

25 Apr 2025

Oldemar

It's our second time at this hotel, and our experience has exceeded our expectations. Great property, clean, and good food options.

10/10

Exceptional

22 Apr 2025

Jennifer

Lovely beach and gorgeous rooms. Excellent friendly service.

Leisure Family

10/10

Exceptional

18 Apr 2025

William

5 Stars – An Unforgettable, Luxury Experience at Grand Velas Riviera Maya

Our stay at Grand Velas Riviera Maya was nothing short of spectacular – truly deserving of every glowing review it receives. From the moment we arrived, we were wrapped in a level of luxury and hospitality that sets a new gold standard for all-inclusive resorts.

The service was impeccable. Every staff member we encountered—from our concierge to the waiters, housekeeping, and spa attendants—was warm, attentive, and genuinely committed to making our stay perfect. They remembered our names, preferences, and small details that made us feel completely seen and valued.

The suites were spacious, elegant, and spotless, with breathtaking views and thoughtful touches throughout. The turn-down service, the luxurious bedding, and the private terraces created an atmosphere of both indulgence and tranquility.

The dining experience was out of this world. Every restaurant offered a unique and elevated culinary journey—fine dining that could rival Michelin-starred spots, all included. From the creative tasting menus at Cocina de Autor to the fresh and vibrant dishes at Frida, every meal was a highlight.

The spa was another unforgettable experience—serene, world-class, and deeply rejuvenating. The hydrotherapy circuit alone is worth the visit.

Whether you’re looking to relax in peace or indulge in every amenity imaginable, Grand Velas delivers.

Leisure Family

10/10

Exceptional

10 Apr 2025

Laura

Beautiful property, incredible staff.

6/10

Pleasant

05 Apr 2025

Celia

The hotel upgrade my stay,Unfortunately the 2 bed reservation was not respected, On the second day of my stay the hotel wanted to resolve the situation, being on the beach I did not wanted to loose time and effort, the hotel is exceptional - in this particular situation it was the staff who did not show interest to try to resolve the problem - it was until I asked the following day that Nora reacted to my situation.

10/10

Exceptional

04 Apr 2025

Rodrigo

Outstanding vacation

Leisure Family

8/10

Excellent

03 Apr 2025

jordan

Excellent resort. Great service.
I would have given this resort a 5/5 but there simply is not enough pool/beach chairs for everyone at the family ambassador pool. You need to be there for 715am in order to get a chair. For the price we paid this is unacceptable. Also the service at the Italian restaurant was sub par.

The ground are beautiful and the beach is great.

Emmanuel and Fatima at the pool service were outstanding. Aaron was an awesome personal concierge.

Please fix the pool chair situation and will come back.

Leisure Family

10/10

Exceptional

02 Apr 2025

Chi Hung

great place to spend vacation

Leisure Family

10/10

Exceptional

28 Mar 2025

Delenya

I went to this resort for my son’s first birthday and it was exceptional. I chose the hotel because it was rated highly for its service geared towards babies and they exceeded my expectations.

Leisure Family_with_children

10/10

Exceptional

22 Mar 2025

Daniel

The service was outstanding!

Leisure

10/10

Exceptional

19 Mar 2025

David

Great property, great beach, the ocean is rocky which is unfortunately.

Leisure Family

10/10

Exceptional

17 Mar 2025

Oldemar

The property is spectacular; the pools are clean, the gardens are beautiful, and the rooms exceed your expectations. The beach had a lot of seaweed, but they made an effort to keep it clean and enjoyable.

Leisure Partner

10/10

Exceptional

16 Mar 2025

Joe

Amazing stay !

Leisure Family

10/10

Exceptional

13 Mar 2025

mayra garcia

This place is paradise. Can’t wait to go back.

Leisure

10/10

Exceptional

09 Mar 2025

Claudia

Top notch service and food! This resort is absolutely beautiful and clean. The spa is a must, it is fabulous! We could not eat at the Michelin Star restaurant which was very disappointing. The earliest reservation was for 9:45pm, which is very late. I wish I would have known to book dinner reservations ahead of time. There was no way to get an earlier reservation the entire week we were there. Everything at this resort was just amazing!

Leisure Partner

10/10

Exceptional

30 Jan 2025

Laurence

excellent facility in all aspects
Superior service and friendliness
Wonderful beach

Leisure Partner

2/10

Poor

16 Jan 2025

Yuriy

Great property. Initially I visited Grand Velas in Cabo. That experience was A . This hotel was waaaaaay worse. Room was not super clean when I arrived. sink was dirty. service is terrible. takes forever to receive a waiter. waited as much as 40 minutes during dinner to get food. very slow and inattentive. not going there again. bad experience.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Alejandro

Perfect except for service around pool

Leisure Family

6/10

Pleasant

03 Jan 2025

Manolo

Falta de personal y mala atención al cliente

Leisure Family

10/10

Exceptional

29 Dec 2024

Bhupathy

The property itself I great. However, the brokered transport from the hotel isn’t very flexible. Our flight was delayed and we had to forgo the entire amount, which was pricey.

Business_and_leisure Family

10/10

Exceptional

24 Dec 2024

David

Everything is amazing here

Family

10/10

Exceptional

14 Dec 2024

Hussein

Amazing resort

Leisure Family_with_children

10/10

Exceptional

12 Dec 2024

Anamaria

Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.

Leisure Family

8/10

Excellent

30 Nov 2024

evis

Some of the staff is really great some not so much

Leisure Family

10/10

Exceptional

24 Nov 2024

Amber

The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.

Leisure Partner

10/10

Exceptional

19 Nov 2024

Anthony

The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.

Leisure Partner

4/10

Poor

07 Oct 2024

Eladio

Service is average , terrible beach, very expensive all

Leisure Family

10/10

Exceptional

20 Aug 2024

Luis

Worth the price

We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.

Friends_and_family Family

8/10

Excellent

18 Aug 2024

Maggie

Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.

Leisure Family_with_children

10/10

Exceptional

12 Aug 2024

Francisco

This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.

4/10

Poor

09 Aug 2024

Jose Maria

It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning!

The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great.

Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea.

The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”.

I also noticed there is another guest who also experienced food poisoning a month ago.

Leisure Family_with_children

8/10

Excellent

05 Aug 2024

David

Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort.

Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.

10/10

Exceptional

01 Aug 2024

marat

Great place

4/10

Poor

29 Jul 2024

Arsen

Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge

Leisure Family

10/10

Exceptional

17 Jul 2024

Jose

Excellent service from all personnel

Leisure Family_with_children

10/10

Exceptional

13 Jul 2024

Joseph Urba Rupp

Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!

Leisure Family

10/10

Exceptional

11 Jul 2024

Zia

Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2024

Rosa

Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.

Leisure Family_with_children

2/10

Poor

26 Jun 2024

david

Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene

Leisure Family

10/10

Exceptional

26 Jun 2024

Claudine

My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch.

Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed.

By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch.

Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming.

The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm.

In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!

Leisure Family

10/10

Exceptional

19 Jun 2024

YAIR FRANCISCO

Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible

Leisure Family

10/10

Exceptional

16 Jun 2024

Jared

This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2024

Igor

Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .

Leisure Family_with_children

10/10

Exceptional

05 Jun 2024

Rahul

Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!

Leisure Family

10/10

Exceptional

30 May 2024

Emily

Lives up to 5* expectations

Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! We had a great butler! We will be going back again and recommending to others!

Partner

10/10

Exceptional

29 May 2024

Emily

Lives up to 5* expectations

Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! Alfonso was a great butler! We will be going back again and recommending to others!

Partner

10/10

Exceptional

27 May 2024

Jamie

Stuff and property amazing!

Leisure Family

10/10

Exceptional

04 May 2024

Yedidia

Amazing hotel

4/10

Poor

02 May 2024

Olga

No entertainment!, kids were bored, food was moderate, your plates were taken away right you put fork down!, no music in the evening, there was nothing to do for 9 and 10 years old, no even pool activities, no floaties, you have to buy one or just pleased them to give you some which were left by the other visitors! The food was ok, nothing special. The food im cooking at home taste much more better. Sushi was just ok, nothing special.

Leisure Family_with_children