BlueBay Grand Esmeralda

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Quintana Roo, Carretera Federal Chelumal Puerto Juarez KM 300
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100 reviews shown

4/10

Poor

11 Mar 2026

Ryan Mark

A lot of complaints from other guests about building 6 7 and 8 about mould and mildew in their rooms. When they asked to be switched to different rooms they were charged between $700 to $900. The food at the buffets were subpar, Beach was terrible, booze seemed watered down. I would not recommend staying here. Had much better experiences in Cuba of all places. This resort is rated as a 5 star. 2 star is what I would give. The only positive mention for this resort is the amazing staff!

Partner

6/10

Pleasant

11 Mar 2026

Avin

This property was suggested to me by my friend, the we booked it last minute. It is old, the lobby needs care. The biggest issue is the ack of shaded areas in the pool or beach areas. It was panic level disappointment. Ppl knew & they designated someone to wake up early to reserve spots. We did not do that, we were their to rest, but that was such a disappointment. What was the point of the trip if we could not be on the water & under shaded area? Personally,I had no sip of alcohol, my diet is restricted. I tipped generously because I appreciate the frontline workers & love Mexican ppl. The frontline people made the experience all worth while, but was not impressed with the resort. Also the pillows were not pillows but accent cushions, low quality & painful to sleep on. For 7 days we could not find a shaded place on the pool, let alot the beach because it was not accessible from the seaweed. The resort has good landscaping and it was safe. We felt safe and welcomed, but the management has to seriously look after the lack of shaded spaces the pillows need to be replaced.

Also what was this lobby about? It has to be more accommodating with some areas to allow people to recharge their phones and rest up and relax while checking in or out. Also the lobby has to have a coffee area. They have to take into account that not everyone is in Mexico for alcohol. Mexican people are hard working, kind, generous, and my feedback is in efforts to help the resort to be better place. Thx

Friends

10/10

Exceptional

11 Mar 2026

Victoria

Resort is beautiful with several pools and accessible bars by the pool side. Rooms are clean, the washroom just needs some updates and a bit more cleaning. The buffets are amazing but the an la cart menus at the restaurants need a bit of work. Staff very friendly.

Friends

6/10

Pleasant

10 Mar 2026

Patrick

No ocean view , staff was great , the ocean was very dirty and smelly sea weed everywhere rotting not enough pool chairs had to get up at 4 to get a chair the shuttle from front to back pool areas never really came around a lot of walking food was ok ,weather was good

Friends

2/10

Poor

09 Mar 2026

Ervins

This was the worst all-inclusive resort we have ever stayed at.

We booked two rooms (1019 and 1026) while traveling as a family. Both rooms had visible mold and moisture issues. Room 1026 (garden view) had a very strong mold and humidity smell, and the bathrooms had black mold around the tiles and tub.

The smell was so bad that when we returned home we had to wash all of our clothes — even the ones we never wore — because everything smelled like mold.

We complained immediately, but it took days to hear back, and only two days before our 10-day vacation ended did they say they might have another room, but could not guarantee both rooms together, even though we clearly requested that when booking.

An Expedia agent told us this resort was 4.5 stars, which is not even close. Based on our experience, I wouldn’t give it even 2 stars.

Food options were very limited. No natural juices (all from concentrate), very poor white wine, only one kind of beer. The only decent restaurant was the Italian restaurant.

The snack bar food sat in the heat too long, and both my wife and I got sick.

The resort feels old and poorly maintained. We have many photos showing the condition.

Do not recommend. Stay away if you don’t want to ruin your vacation.

Family_with_children

4/10

Poor

07 Mar 2026

Mark James

This place is broken down. Minimal chairs no shade. Food was average. Get up at 3am to get a chair.

Friends

4/10

Poor

06 Mar 2026

Joshua

I would not return. We were in a room that smelled and had mold on the walls/curtains. The sink didn’t drain correctly. We were able to move to a different building, which was better but the shower didn’t drain correctly and the room smelled like paint. Everything is extremely outdated.

The staff was wonderful. Everyone was very friendly, and the concierge was amazingly helpful.

Family_with_children

4/10

Poor

02 Mar 2026

Jessie

Property is clean, but very outdated. Housekeeping only cleaned our room once and we were there for 4 days. Staff was very accommodating and nice! Food I would say below average! Comparing to other resorts in the area! But you’re getting what you pay for!

Friends

4/10

Poor

01 Mar 2026

Ian

The food is really not acceptablr. Additionally thry have allowed the facility to run down
We had an outdoor pool room and there were chips that cut my kids feet on the stairs
There is a shortage of towels and the overall room is run down and not kept in a reasonable manner

Family_with_children

10/10

Exceptional

28 Feb 2026

Abel

yes, loved the staff & room, everything was perfect!

6/10

Pleasant

27 Feb 2026

Melanie Jean

It was ok. We hada hood time

10/10

Exceptional

24 Feb 2026

daisy

Yes

4/10

Poor

23 Feb 2026

Allison

Whole complex needs an update,rooms are old and stinky, food is ok, mexican restaurant food was bland, no taste, coffee everywhere was never hot. Everything is too far away, but the pool area and beach was great, would not go back

8/10

Excellent

21 Feb 2026

Sarah

Food was excellent, staff was great. Room needed love. Ran out of water suring showers

8/10

Excellent

20 Feb 2026

William

Beach was very nice and clean. Staff were friendly and the restaurants were generally good. Would have been nice if there was a swim up bar but it is what it is. Very good stay overall

10/10

Exceptional

17 Feb 2026

KATRINA

Everything was as described

Partner

8/10

Excellent

15 Feb 2026

Elliot Robert

Staff was awesome and friendly. No issues with getting or having abundant water/beer/pop. Room was clean, and of fair size. Food was good, a la cartes were good also. Scramble for beach chairs each morning, go early!

Leisure Partner

10/10

Exceptional

09 Feb 2026

Aleksandar

Yes

10/10

Exceptional

07 Feb 2026

Sandra

Rooms were very clean, mini fridge stocked every day. The restaurants had lots of variety and were the best we've been to in a long time on vacations in Mexico. People mixed well and were very friendly. By far this is a favorite resort and we will be coming back often.

Leisure Partner

4/10

Poor

04 Feb 2026

Jade

The hotel is dated so you get what you pay for. The only reason we stayed at BlueBay was for a friend’s wedding or I would not have chose this resort.
Food is average but not great. The only good thing about the resort was the staff.
We booked two rooms because we had our kids with us. The rooms are dated and could use a refresher.
The kids room was moist and humid the whole time. They’d go to bed in damp sheets. One night their sink fell out onto the floor, thankfully no one was hurt.
Mine and my husbands room wasn’t as humid as the kids room. Our toilet constantly ran which was annoying to try to sleep, even with the door closed. One night we came back and our whole room was flooded. The maid had flushed our garbage down the toilet and it got plugged.
The main pool is pretty big but the lack of loungers was a bit disappointing. You had to get to the pool by 7am with your towel to secure your lounger. If not you’re out of luck. Beach is nice but not very big. Some loungers there but again you have to get there early to secure your spot. There’s definitely spaces they could have put out more loungers.
Like is said the staff were great! So friendly! They’re the only thing I thought was good about the resort.
I don’t think I’d stay here again.

Leisure Family

8/10

Excellent

02 Feb 2026

Pedro

Great

Leisure Partner

4/10

Poor

01 Feb 2026

Bruce

Lacking in quality of food, drinks and amenities. This is maybe a 3 star resort at best.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Rance Joseph

Awesome staff very helpful

Leisure Friends

6/10

Pleasant

29 Jan 2026

Anne-Marie

The staff was amazing, our room was lovely, and the resort was very clean!

But overall the resort is showing need of repair and neglect. We did hear it was just bought by the Marriot so maybe it will get better.

There was no shade around the pool and it was impossible to get shade on the beach. I was happy to see the staff removing towels off the chairs around the pool. Stop saving a chair if you aren’t going to be there all morning people!!!

I wish there were table and chairs to hang around and play games by the pool or by the bars.

The bar line ups were huge! Not enough bars or bartenders or staff offering drinks around the pool for sure.

The food was mediocre and selection was poor, how is it even possible guacamole wasn’t available everyday at the buffet? We are in Mexico!

In the end I believe we got what we paid for as we got a great deal… we still had a wonderful week away and enjoyed the sunshine and warmth.

Leisure Family

4/10

Poor

28 Jan 2026

Lars

Pros: Good food and nice staff
Cons: Not nearly enough sun beds at pool or beach to accommodate the amount of guests.
Very limited shade unless you stayed in room or inside a bar. Water pressure in our room was cycling while showering to no water at all for a moment until pressure picked up again.
We ended up changing hotel for the last three days.

Leisure

8/10

Excellent

24 Jan 2026

behnam

Everything was nice and clean
And very good and kind and friendly staff
I really like them and enjoyed my trip
Thank you BlueBay

Leisure Family

4/10

Poor

23 Jan 2026

Denise Rose Marie

All of the above

Leisure Partner

2/10

Poor

21 Jan 2026

Vinayak

I booked 2 rooms ocean view from Expedia, when I checked in they gave a very partial ocean view far away, you have to go out in your balcony and turn left then you see the ocean, I complained about it, then they asked us to come to the reception again, finally they gave us a room and we checked in the room at 6 pm, the bathroom sinks were clogged and shower automatically turns on and off with very mild warm water, we didn’t wanted to deal with them so we let it go. Room no 5413 I have pictures and videos too, not many vegetarian options and basic entertainment!

Leisure Partner

4/10

Poor

19 Jan 2026

Madelaine

The room was covered in mold, on the mattress, painting, light shades, curtains, and walls. We complained, and they openly said that all the rooms are like that. I’ve been to several humid all inclusive spots, none of which had mold. The waits for drinks were insane, over 20 minutes at some times. Even with reservations, we still had to wait 20+ minutes to get into our restaurant. The pool was fantastic, very clean. And the activities were well put together, but that was the only good part.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Yelizavieta

Overall, we had a great stay at this all-inclusive resort.
The staff was extremely friendly and helpful — every time we had a question or a small issue, it was resolved quickly and with a smile.

The food was good overall. Some dishes were a bit different from what we’re used to, but the variety was solid. The à la carte restaurants were a highlight, especially the Italian one — great selection and quality. We honestly wish we had booked it more than once.

The resort itself is very lively. At times it felt quite crowded, especially around the pool. Unfortunately, some guests leave towels early in the morning to “reserve” loungers despite the rules, which we didn’t love — but that’s more of a guest behavior issue, not the hotel’s fault.

The pool water was a bit cold, and the sea wasn’t very clean during our stay, but again, this isn’t something the hotel can control.

We stayed on the resort for the full 7 days without even leaving the property — there was enough to do. Some of the shows were really enjoyable, others were just okay. The bar was good, drinks were decent, and overall the atmosphere was relaxed and fun.

In general, a very positive experience. We felt comfortable, well taken care of, and truly relaxed.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Juan Duran

Staff and amenities are awesome! Rooms are clean

Leisure Partner

4/10

Poor

11 Jan 2026

Tracy Mylane

Broken door, poor room service, room was old, musty, moldy, no hot water in shower, no water pressure in shower, lack of entertainment

Leisure Family

10/10

Exceptional

10 Jan 2026

Juan

All good.

4/10

Poor

05 Jan 2026

Christopher

The ceiling of the room leaked when it rained. The resort layout was so spread out that the room was a very long walk from the main buildings where the lobby and restaurants were.

Leisure

8/10

Excellent

03 Jan 2026

James

Staff are great and the room was cleaned every day. I would have loved to have gone over everything that was available for us.

Leisure Partner

4/10

Poor

03 Jan 2026

Carolina Figueroa

Room was awful, food was mediocre and the staff pushing you to buy the membership was very uncomfortable. The staff was really nice though.

Leisure Family

4/10

Poor

02 Jan 2026

Paul

The Staff at Blue Bay were excellent and polite, other than the greeter that was too pushy on signing us up for timeshare even though I told him I did not want to go, he did any way. In our room the AC was not working, was very noisy, hard to sleep. The shower drain was plugged, the bathroom faucet was very difficult to operate and the room was generally worn. I spoke to the concierge and maintenance repair the drain and the faucet and told us that they did the AC, but it was still not working after they told us it was repaired. The food was good, but not great. The lineups to get into the buffet we’re trying. Our booked seafood restaurant dinner was pillaged by raccoons that the staff had to constantly fight off.
Overall, the whole resort needed a lot of maintenance and appeared to be disheveled. For example, All the thatched roofs were visually worn and had holes in them and leaked. The entertainment was fairly good, but considering we were there after Christmas and for New Year’s, I wonder how the entertainment would be at a different time of year? I will not be booking another trip at Blue Bay.

6/10

Pleasant

01 Jan 2026

Allen

Problem upon check-in. Person doing the check in gave us a room which was reserved for a different person. Very lucky person which the room was meant to did not arrive that night. We had to have it sorted out the following day which took quite some time.
Requested a room which king bed instead of the twin beds in our room, 2 days later we were told to bring our luggage’s to the bell boy and they let us know later in the day which room we will receive, so we declined and decided to stay in the room we were given originally. Rooms are extremely dated and old. Entire resort needs a massive update

4/10

Poor

27 Dec 2025

Grace

The staff was very hospitable. The public facilities were neglected as well as the rooms. The restrooms near the pool weren't working. The sliding glass door from the balcony was missing a handle to come in. The handle for the shower faucet fell off. They came and fixed it quickly. We had to ask for hand towels a few times because they didn't leave us any after they cleaned the room. They brought them quickly.

Leisure Family

2/10

Poor

16 Dec 2025

dana dewitt

facility was not well maintained, upgraded room spa was noted working, roof needed repair. outdoor animals and cats roaming inside dinning area. limited food choses. roof leaking in multiple areas, with standing water and limited mosquito control. all family members experienced multiple bites. did not enjoy stay at this facility

Leisure Family

8/10

Excellent

05 Dec 2025

Tonya

Clean room, great staff, beautiful gardens! Pool and beach area was nice and clean and plenty of room! Lots of pool and beach activities available. Property is big but everything easily accessible and resort offers a grounds shuttle service which is fabulous for guests with mobility issues!!

Leisure Family

8/10

Excellent

30 Nov 2025

Heather

Staff was friendly, resort was clean. Only compliant is not enough chairs on the beach or by the pool.

Leisure Family

6/10

Pleasant

28 Nov 2025

Jaedee

I will say that the staff in most areas were nice and also a most areas were kind of cold distant isolated and even rude. But it was more nice than none. I wish I could give it a 3.5

Leisure Family

6/10

Pleasant

20 Nov 2025

Cynthia

Resort is old and dated. It is clean though. There are not enough beach chairs. You need to be up before 7am if you'd like to reserve a chair.
The staff are wonderful and kind.

Leisure Family

4/10

Poor

19 Nov 2025

Emily Elisa Ann

When we arrived at the resort and checked in at the lobby, the staff gave us zero explanation on how anything works, they didn’t give us room keys or tell us what our room number even was. We had to ask for that info. We requested a king size bed with an ocean view with our reservation. Upon arrival, our bed had two beds that were just larger than twins, not even doubles. The toilet was broken, the faucets in the bathroom were broken, the mirrors were covered with a black film. The closet doors were broken and hanging off. When we spoke to the front desk they said they had no other king rooms until one of the guests in our party who is ‘circle one’ (vip) complained about our room, and then all of a sudden they had two rooms with king beds that we could view and chose from. The buffets were mediocre at best. The a la carte restaurants were inconsistent. Concierge would only allow you to book into the a la Carte’s one day in advance, and most of the time there was no reservations left. The hotel handed out towel cards that you had to hand over to get towels for the pool, if you lost your towels, you didn’t get your towel cards back and were charged $60 USD to get new towel cards. However, staff would often walk around the pool and collect towels so that guests would have to pay for new towel cards. There were cotes and raccoons running all over the resort, including inside the restaurants and up on tables! I would not recommend this resort to anyone!!

Leisure Friends

10/10

Exceptional

19 Nov 2025

Ben Kennedy

Super underrated, we booked this trip before looking at the reviews...so we didn't really have an option but just to thug it out and see how it goes. Bam, best trip ever. Food was great, staff beyond nice and soo much to do. Beach was as clear as day and much bluer than the beaches beside our resort.

Leisure Partner

6/10

Pleasant

19 Nov 2025

Amy

Staff was friendly and available. Know your Spanish. Very limited beach chairs, a la carte too much AC couldn’t stay to eat. Allergies beware at Buffet’s (fish/shelfish) food mixed. Partial ocean view guaranteed given full jungle (closer to most amenities no complaints).Never been happier with how available our room was cleaned (early or late) and fridge was stocked every day. If you like big resorts you’ll enjoy + if you have no food allergies

Leisure Friends

2/10

Poor

18 Nov 2025

Doug

To start we have stayed at the Grand Pricess last year and the Riu the year before so i a reference of how resort shoud be and what to expect.
I was very disappointed with my experience with my family of 4 . We had no hot water for our entire stay luke warm no water flow to be told by managers that how it is or we are working on it what joke.
My son and daughter got there rooms switch 3 time because we founded bed bug we took a picture and saved the bug to show the management they did not believe us till we showed them. I got switched twice cause the water issue which was not resolved
The food at best was poor and very limited selection ,also if you are vegetarian plan on eating boiled vegetables cause that would be about it.
There Circle One VIP program is a con job stay far far away bait and switch. Over promise and under delivery disappointed my brother in-law realize and losted
$1000.00 US to cancel cause of some fine print .Program is like a time share trickery. Entertainment was a karaoke machine that' it in a run down lounge with the only 3 bars and one is the VIP Circle One bar which closes early. You want to sit on a lounger forget it at best they had about 75 and half for the Circle One members witch also applies to the beach huts and beach itself. Restaurants and one main place and it was small and plumbing in those places where awfully three times the women' bathroom was backed up, the specialty restaurant the managers decide which ones are open or closed

2/10

Poor

17 Nov 2025

Nadia

Hotel not a 4 star, outdated rooms in terrible shape, limited hot water, leak in celling in bathroom. Food not desirable. Drinks terrible. Hotel needs a total remodel.

Leisure Family

2/10

Poor

16 Nov 2025

Lee

We were booked for a 10 day stay to attend a wedding. On arrival, there was water flooded on the floor of our room as we opened the door. It dripping from the ceiling in the bathroom and from down the wall behind our bathroom mirror. It had run out into our main living area. We told the front desk and they came to look at it and put towels on the floor and the waste paper basket in the middle of the bathroom to catch the dripping water!!?? This continued throughout our stay with 2-3 workers coming to look at the damage and proceed to do nothing. Towards the end of our stay on night 8, the actual ceiling “paper” was falling off and onto the floor of our bathroom and water continued to flow from behind our mirror, over the bathroom counter and onto the floor. With 1 day & night remaining on our 10 day stay, they offered to move us to a different room but at that point, it was more of a hassle collecting and moving all of our clothing etc. It would have been nice to be offered a new room on the 1st evening of our complaint before we unpacked. The servers at the resort were hard workers but the resort on a whole needs major renovations all over. I’m sure it may have been beautiful 20 years ago but it is very lacking and NO WAY a 4 star resort. 1-2 star max. Food was bland and the selection quite poor. To top of all off, of the 40 or so people attending the resort for the wedding we were all attending, 3-4 got sick from the food during their stay. Not a great ratio.

Leisure Partner

6/10

Pleasant

15 Nov 2025

Loni Lynne

Lukewarm water for showers was pretty rough
Need more bartenders to manage long lines at the bars
Was a bit ‘less than clean’
Golf carts for transportation seems few and far between
Freezing cold in the Al a carte Italian restaurant, resulted in cold food

Positive notes, the staff is always so friendly and kind
Food was good for the buffets

Leisure Family

6/10

Pleasant

14 Nov 2025

Tina

No hot water, fridge had to be replaced, no iron, no coffee pot or supplies, door lock kept jamming and not working. No handle on sliding patio door, hair dryer didn’t work. And not enough pounders by the pos

Leisure Family

8/10

Excellent

13 Nov 2025

Vanessa

The staff was wonderful throughout the property! Pool was kept extremely clean. Food was very good. However, the rooms and buildings are in need of renovations and there was no hot water on the property = only cold showers. :(

Leisure Partner

4/10

Poor

11 Nov 2025

Alison

The food is terrible, water damage in many room's, housekeeping starts their daily rounds at 0830 waking you every morning so good luck sleeping in on vacation, bar lines take up to 45 minutes to get a drink. Overall, not a great experience. Would not recommend.

Leisure Family

8/10

Excellent

09 Nov 2025

Terri Kay

It all was wonderful. However we did have some septic problems and if you want to get a chair at the beach you better get there at 8. I had both of my credit cards gotten the one day i left the resort. Therefore no credit cards to get home and no one likes to take cash.

10/10

Exceptional

08 Nov 2025

Katrina Joanne

Love the staff! Very very helpful. Food was actually pretty good! Other resorts i have been to were not good, so well done! Very clean rooms. Only thing that bothered me was the cold showers, but thats expected in Mexico. I am a Canadian and am a fussy person 😆 seriously though it was cold but it did not make my experience bad, it was a wonderful holiday. We love Blue Bay Esmeralda! Thank you to all staff!!

Leisure Family

4/10

Poor

05 Nov 2025

Alicia

Room was dirty, food was the same and not many options. Pools were good.

Leisure Family_with_children

6/10

Pleasant

04 Nov 2025

Jayde

Food was not the best, the key did not work for our room. Shower was not hot.

10/10

Exceptional

02 Nov 2025

Leslie

All staff were helpful and courteous

Leisure Partner

8/10

Excellent

30 Oct 2025

Oksana

My room was very clean every day.
Staff are very friendly and helpful.
Only I didn’t like too many local people on weekends because they didn’t keep property clean and safe.
During the week it was very peaceful and comfortable atmosphere in the resort.

10/10

Exceptional

30 Oct 2025

Miguelina

Clean room and great service

Leisure Family

4/10

Poor

30 Oct 2025

Maria Lorena Laporta de

The hotel is in very poor condition and hasn’t been repaired. The breakfasts were exactly the same during the seven days we stayed there. I don’t understand how this hotel still has a five-star rating. The towels provided for the pool are torn, as are the volleyballs they lend you to play with. I would rate this hotel three stars. So if you’re planning to stay here, keep in mind that it’s not truly a five-star hotel. I hope this helps

Leisure Family_with_children

6/10

Pleasant

27 Oct 2025

Darrell Davidson Basil

Since being bought out it’s really gone down hill. Was so amazing two years ago but sadly new management is cutting everything to save money. Food is all catered to the bus loads of locals that they give day passes too that overwhelmed the resort. They give locals priority and pass over tourists. Disappointed and won’t be returning.

Leisure Family

8/10

Excellent

21 Oct 2025

Blanca

The property was average

Business Self

8/10

Excellent

11 Oct 2025

Massiel De Los

You get what you pay for. It’s not a luxury hotel — the rooms are a bit old and need some maintenance, but the service is excellent.

Leisure Family_with_children

10/10

Exceptional

11 Oct 2025

Samantha

Clean room, beaches, and great staff.

6/10

Pleasant

06 Oct 2025

Mario Adriaan

Good value for the price that I paid. Staff was excellent and very friendly. Restaurant staff were very attentive. Room was good, a\c was really good. Gym was well equipped and open till 10 pm which was great. 2 nice big pools. The one area where they could do better would be the buffet food. I would serve fresh, natural juices instead of artificial ones, as well as real decaf coffee. Hash browns at breakfast would be great for Canadians, and maybe a bit more variety, particularly at supper time. I usually won’t complain about buffet food as it is what it is, but I think a few small chat would go a long way. To end positively, I was once again impressed by how friendly and professional all of the Mexican staff were.

Leisure Self

10/10

Exceptional

03 Oct 2025

Daniel Josue

Excelente

Leisure Partner

10/10

Exceptional

01 Oct 2025

Valentyna

Overall a good experience

10/10

Exceptional

28 Sep 2025

Jose

Good for vacation

2/10

Poor

21 Sep 2025

Vanessa

Mosquitos everywhere, raccoon looking animals all over the place, the hotel is falling apart, food was disgusting, enjoyed the company. This place needs to be knocked down and rebuilt and they need to pay for an exterminator. The mosquito bites are all over my body.

Leisure Family

8/10

Excellent

10 Sep 2025

Carlie Althea

Family friendly but also party friendly

Friends

10/10

Exceptional

09 Sep 2025

Alex

This is an amazing hotel, great staff, always happy and welcoming. Beautiful rooms at a very good price. Definitely worth going there. The pool is very big and confortable.

Partner

10/10

Exceptional

08 Sep 2025

Victor Omar Sanchez

Had such a great time!

10/10

Exceptional

05 Sep 2025

Aryel

food okay but not the best. overall great for price

Leisure Friends

10/10

Exceptional

02 Sep 2025

Jordan

Was skeptical before arriving after seeing some reviews online but the resort is 100% worth visiting.

Leisure Partner

8/10

Excellent

01 Sep 2025

Dennis

I would like to give thanks to Miguel Angel, from the beach bar hut. He was polite, very helpful & made sure I had a great time.

Leisure Self

10/10

Exceptional

30 Aug 2025

Alexander

Size of the property is astonishing keeping the initial environment.

Leisure Self

4/10

Poor

26 Aug 2025

Lashanta

I love the people soo much but the resort people was not

2/10

Poor

22 Aug 2025

Andres

Leak in bathroom

Had a leak in my bathroom since the day that I arrived I called and complaint nothing was done the 1st day on the 2nd day I called and nothing was done I asked if they would give me another room and they refused. On the 3rd day I called again and finally the came to fix. I explained to them that twice I almost fell.

Partner

10/10

Exceptional

22 Aug 2025

Lina

During the rainy the ceiling was leaking

2/10

Poor

19 Aug 2025

Lesley

There was an animal in our room and we were totally uncomfortable

Leisure Family

10/10

Exceptional

12 Aug 2025

Morgan

Loved it! My boyfriend had medical issues they were so helpful and charged us no extra fees.

Leisure Partner

2/10

Poor

06 Aug 2025

William

Nothing that is listed as part of the all inclusive is included everything to do there is an up charge, WiFi didn’t work the entire time we were there either. Staff was not helpful in answering any questions or concerns

4/10

Poor

06 Aug 2025

Edwin J

Long lines at the restaurant to eat dinner. And long line at the pool bar. But the staff are great.

Leisure Family

6/10

Pleasant

06 Aug 2025

Frances

Everything to far to walk no umbrellas or shade by pool not allowed to take food out of restaurant too many animals

6/10

Pleasant

05 Aug 2025

Michael A

While the staff and air conditioner were largely great, there is a swamp in the middle of it, the exterior roofs are falling down and the watwr is not properly filtered. We both got sick

Leisure Partner

4/10

Poor

04 Aug 2025

Melanie

Room: completely outdated. There’s mold on the ceiling. Bathroom mirror is tarnished. We killed a cockroach on the last night. AC works but could be stronger - we had to leave a room key in always to keep it on. They do provide you with iron and mini blow dryer in the room.
Food: you need to reserve restaurants at 0700am in concierge or through the app for the next day. Spots fill up quickly. Italian restaurant was not too good. Mexican was good! Oh, and you have to go to the buffet for dinner, you need to make a line to go in. I could not fathom that in an all inclusive. Anywhere you go they serve a lot of steak which was fresh.
Pool: beautiful! Gets cleaned every night. In the morning, it is cold but by early afternoon is feels like a hot tub. No bar inside the pool which sucked because you constantly need to get out for drinks.
Beach: DISGUSTING! It has seaweed everywhere and the water is brown. It also literally smells like a toilet. It was gross.we rented a jet ski and If you go deeper in, the water is actually clean and blue - so that’s an option.
Drinks: watered down. You literally have to tell them to make it stronger and even then it’s straight ice.
Staff: somewhat friendly. They just try to do their job and stay out of trouble. Nobody is amicable or there to conversate. We are big tippers and didn’t feel the urge to tip as often because we felt like they didn’t tailor to our needs . Like I said, the bare minimum.
Overall, definitely doesn’t seem like a 4 star

Leisure Family

2/10

Poor

01 Aug 2025

Anas N

DO NOT STAY IN THIS HOTEL! I booked as all-inclusive hotel. Half the stuff in their list is not included. Restaurants are never available! Staff DOES NOT SPEAK ENGLISH. They charge for food service and have no options!
Room service and front desk never picks up the phone!
When I tried to discuss these issues with a manager! They kept telling me that there is no manager on premises. Save your time and vacation and do not book this disgusting hotel!

4/10

Poor

01 Aug 2025

ADRIANA

Check your in p

6/10

Pleasant

01 Aug 2025

alexey borisovich

This property very quiet, exept the show at 9:30 pm , there is nothing else going on.
Food limited , you have to wait in line to get seated inside buffet . Beach bar u have to wait up to 10 minutes to get a drink .
Stuff very strict when it comes to beach towels . Only 1 towel per person and thats it , you will not getvsecond towel lol.
Overall this place for people 50 plus that want to relax by them self with few drinks in their hand . Lol

10/10

Exceptional

01 Aug 2025

Manjot

Very beautiful nice staff

Leisure Family

2/10

Poor

31 Jul 2025

Randi

We booked 3 rooms for 5 days and still treated horribly. The food was pretty much limited to the 2 buffets. Restaurants require a reservation and were booked the entire time. We ate at the Mexican restaurant once during our 5 night stay. Alcohol was undrinkable, cheap and drinks so strong that they all tasted like cough syrup. Harassed by time share reps. Staff was not friendly. Snake in our bathroom and ceilings were literally falling down in the halls. Very rundown. Room service and other all inclusive amenities were denied. The only time we enjoyed ourselves was when we left the resort for food and activities. We will NEVER return to this property even if it was free! Don’t do it, waste of money and time.

Leisure Family

10/10

Exceptional

27 Jul 2025

roberto

Staff trying to sell membership, stating is only hour and a half which was double of time and is worst than time share way to expensive for ehat they offered. Not worthy. We do not recommend

Leisure Family

2/10

Poor

21 Jul 2025

Jacqueline N

Very pretty is the only positive. And the pool is awesome!! The seaweed was the worst and I know thats not the resorts fault. They worked everyday to remove it with dump trucks.Check in was horrible waited in line forever with 50 ish more people in 120 degrees,then was told our room wouldnt be ready for another 2 hrs and this was at 315 .they didnt seem to care much.I did have 100.00 taken from my room day before we left .My mistake for leaving it in my fanny pac while we went to dinner,thank god thats all they got. I did complain and asked to speak to a manager ,no one understood what I was saying and would just smile,finally after asking numerous people I was told to go across the ways to another bar and manager would be there in a white and blue shirt was the response I got back.lol.Thank goodnes the food is free ,We were there for 5 days and could only get in 3 restaurants,Buffet,Italian, and steak place. We still had fun but it was a lil bit of adisappointing resort

Leisure Family

6/10

Pleasant

19 Jul 2025

Eugene

A LOT OF DIFFERENT FOOD AROUND

Leisure Self

6/10

Pleasant

18 Jul 2025

Abel

Overall, the hotel, as advertised by you, is not at all real. The maintenance inside, outside, and at the pools is severely lacking, needs water maintenance, and there aren't enough chairs. 80% of the staff is unfriendly. Room service isn't as pictured, and there are nothing like body creams or conditioner etc. empty at shower area. Amenities is ok. The becah needs maintenance.

Leisure Partner

2/10

Poor

15 Jul 2025

Julio C Gonzalez

Extremely Disappointed – Would Not Recommend

My stay at BlueBay Grand Esmeralda was frustrating from start to finish.
•The lobby was extremely hot and humid — no fans, no airflow. Very uncomfortable check-in.
•Immediately greeted by a pushy timeshare salesman when all I wanted was to relax after traveling.
•Golf carts are supposedly available for transport, but rarely seen. Expect to walk a lot in the heat.
•Rooms are outdated, poorly maintained, and I found bugs in the bathroom. The AC barely cooled the room.
•Food was below average, and the drinks were cheap and watered down. Only positive — bartenders were friendly.
•Pool water looked murky and unclean, and there weren’t nearly enough lounge chairs for guests.
•Restaurant reservations must be made the day before — everything gets booked quickly. First-come, same-day seating would be better.
•Checkout process was unnecessary and confusing — having to get a slip to leave the resort? It just added more frustration to an already bad stay.

Overall, I would never return and cannot recommend this place. Unless they refund me, I won’t be giving this resort a second chance.

Leisure Family

8/10

Excellent

14 Jul 2025

Marjorie

We had a great stay. The Hotel is a bit dated but overall clean. The staff was great everywhere and food was good. We picked the hotel for the price and location as we travelled with a 10years old. We couldn't swim because of the seaweed problem but pool was okay.

Leisure Family

6/10

Pleasant

12 Jul 2025

Travis

Beach was not open for swimming due to large amounts of seaweed.

Leisure Partner