El Dorado Maroma Spa Resort

El Dorado Maroma Spa Resort - All Inclusive

Mexico , Riviera Maya / Playa del Carmen
Playa Del Carmen, Carr Cancun Tulum Km 55
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75 reviews shown

10/10

Exceptional

12 Mar 2026

Naomi

This hotel was amazing. Staff are so attentive and professional, food was amazing. We did the catamaran/snorkel and cenote free excursion included and were impressed with both. Loved the yoga!

10/10

Exceptional

06 Mar 2026

Chantelle

Staff is very friendly, food is very good
Would return again.

Partner

10/10

Exceptional

01 Mar 2026

Alexandra

Staff were outstanding. Luxury service

Partner

10/10

Exceptional

01 Mar 2026

Elizabeth

The staff were super friendly and attentive.
I loved having a variety of restaurants to choose from.
Room service was nice too, especially for the days we had an early excursion or were headed to the airport.
Beach was beautiful. Drinks were strong.

Partner

10/10

Exceptional

27 Feb 2026

Victoria K

Rooms were nice
not great

Partner

10/10

Exceptional

24 Feb 2026

Doanjun Nguyen

Location, service, staff, quality of food, calm beach and ocean.

Partner

10/10

Exceptional

14 Feb 2026

Theresa

The food was absolutely fantastic and the staff was so accommodating and super friendly. Our favorites were Leo, Carlos, Arturo and Gus. Just an unbelievable vacation. The beach is also one of the most beautiful beaches we have walked on.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Jamie Lynn

This is our second stay at an El Dorado Resort and we will definitely be going back. One year ago we stayed at the El Dorado Royale, and that property had three resorts on it - beautiful, but a lot of walking. The El Dorado Maroma had a much better beach, but the property with the Royale and the Casitas had more pools.

We enjoyed that this resort was smaller and had less people, but still had all the great restaurants, entertaining shows, and the staff went out of their way to get us whatever we needed.

We had a wedding ceremony on the beach in Maroma, and it was beautiful! Everything was perfect - this was our favorite vacation spot yet!

Leisure Partner

10/10

Exceptional

08 Jan 2026

christopher

Please don’t be mislead by negative reviews regarding the service and quality of the resort. First please understand the model of the hotel which yes it’s tight security but are you telling me you don’t appreciate that? The quality of all food you will eat already included in your nightly stay is really incredible. Yes small portions but quality is more important. I can find one time in 5 days that staff didn’t say hello. So we understand the tipping process in which services are delivered which is customary in the US. You can trust pretty much anyone to get you change for your US dollars. We enjoyed this resort!

8/10

Excellent

05 Jan 2026

Mary

The grounds, the staff, and the facilities were all excellent. Only a couple things need improvement and that would be the beach and a buffet. The beach next door was cleaned with a tractor and this one was hand raked. The tractor had a by far, cleaner beach. The lack of a buffet on property meant a limited breakfast and lunch menu which was pretty identical to the other restaurant on property and an hour for each meal. I would have liked a grab and go option to ordering. Regardless, we would definitely return.

Leisure Family

8/10

Excellent

04 Jan 2026

Thandeka

Great clean room, friendly staff and great food. No entertainment except for live music some days. Overall we had a great relaxing time

Leisure Partner

10/10

Exceptional

30 Dec 2025

Joel

We were upgraded to a huge room, enjoyed the beach and main pool and bars, kayaking and included snorkel and drinking catamaran outing. Dinners were good, especially Italian restaurant Mio, Palafitos which cost extra. Mexican and Caribbean restaurants were good also. Had great experience with the spa (extra $)
Best lunch was the taqueria.
Staff around property were nice and friendly and helpful.
They try to upsell a lot for wine or special dinners or to join club, and the included room credit is really just a smaller credit for each of several different extra cost things, not one credit you can apply to one expensive charge. Still our 3 rooms for adult family and the experiences were great for all.

Leisure Family

10/10

Exceptional

09 Dec 2025

ARCHIBALD Waldo

The room was amazing and the staff is very friendly

Leisure Partner

10/10

Exceptional

07 Dec 2025

Meridee

The staff was amazing and made sure we always had what we needed. The room was spotless and maintained throughout the day. The food was really good with a wide variety offered. There are plenty of activities on the property so you can be as busy as you want or just relax by the beach. Would definitely visit again!

10/10

Exceptional

05 Dec 2025

Frederick

Room kept clean. Staff on grounds kept everything clean snd beautiful. Restaurant food had a great selection and prepared nicely.

Leisure Family

10/10

Exceptional

03 Dec 2025

Dante

Would highly recommend property invest in a pool heater for the colder months as Nov-Feb. the swimming pools were cold. The rest of resort was magnificent along with beaches are extremely beautiful.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Michael Clay

The place was fantastic! From the food to the cleanliness, to the staff.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Cassandra

We picked this all-inclusive, because it is well-rated for service, food and is noted for being a quiet, all adult resort, with a great beach. We were not disappointed - we had a rejuvenating relaxing beach holiday. There was a bit of a sales pitch, when booking our dinner reservations, for their vacation club, but we were firm in letting them know, thank you, but, no thank you, and that was the end of the sales pitch, so no issues. Overall, good value for our time and money. Recommend. :)

Partner

10/10

Exceptional

21 Nov 2025

Tressa

This was our first visit to El Dorado Maroma and we loved it! The staff were outstanding. A few people stood out to us. Angel in Limo Limon, Arturo, Israel and Oswaldo with the entertainment staff. Armando and Marco the beach butlers were so helpful. The grounds were beautiful. We will definitely be back!

Leisure Partner

10/10

Exceptional

18 Nov 2025

Joel

Place is elite. Access to beach is so close to rooms and restaurants. Service is next level. Francisco and Carlos best bar tenders. Manuel and Marco so helpful setting up beach chairs. Gustavo at the restaurant. Hebert and Liliana at the spa are amazing. Bryan scheduling the massages was great to work with. The food was amazing at all restaurants. The house win is good and if u want to upgrade lots of options. The ability to eat so close to the beach at two restaurants. This is a great place if u don’t want to walk a lot and enjoy great service. Not a mega size hotel but I liked the more intimate higher quality food and service. Highly recommend and hope to go again. Miss it already!!!

Leisure Friends

10/10

Exceptional

09 Nov 2025

julio

Entertainment staff was fantastic as well as all the rest of the resort staff.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Mikayle Anne

I didn't see a hot tub. But I did use the spa that has a jacuzzi hot tub and cold plunge pool. The bars (plural) are fully stocked and the bar tenders are friendly and pour nicely.

Leisure Partner

10/10

Exceptional

26 Oct 2025

William

Bar none, the nicest resort I’ve ever been to. The staff is amazing. Very friendly people and they really go the extra mile to make sure you are happy with whatever you’re doing or enjoying. The rooms and grounds are impeccable. The food is exceptional. Great service everywhere you go including the beach. My only complaint is their prices at the spa are outrageous. Ballpark $300 for a 90 minute massage is offensive. Other resorts I’ve been to offer the same services for $80. In the NYC area it’s $90-$130 and it’s done by certified massage therapists.

Leisure Partner

6/10

Pleasant

24 Oct 2025

Victoria

Old carpet and noisy property. Need more food options and variety

Leisure Partner

6/10

Pleasant

22 Oct 2025

Gregory

Pros: Very friendly staff. Very delicious food. Beautiful beach. Cons: pool floors are slick tile. Our in room AC leaked condensation into one of our suitcases. The toilet in our room leaked at the floor. No night life! Have to make reservations for dinner each night. Reservations and times were mostly booked up for what we wanted to do. For all-inclusive there were lots of upsells and offers for “additional” services. Expedia gold membership was supposed to get us an automatic upgraded room. When they attempted to upsell our room and I told them we automatically get upgraded because of our gold tier status, they said the upgrade was unavailable. Then he told us we were already upgraded. Yet we were in the least expensive room they offered. Some arrangements had to be made with different representatives. Airport transfer at one desk, use at the included water park Nextdoor at another building, get bags brought down for our departure another building, reservations for dinners back to the other building. Crazy! Overall, still a good experience. Beautiful beach! Great staff! Good food. Just some things could have been better handled. It was still a nice vacation that we enjoyed.

Leisure Partner

6/10

Pleasant

09 Oct 2025

David

Decent all inclusive. Had issues with room leaking water and bought a romantic dinner on the beach package to have them show up late and for us to get bite up by mosquitos

Leisure Partner

10/10

Exceptional

08 Oct 2025

Amber

This property is perfect if you are looking to rest and relax. The location is beautiful, and the resort is small and quiet. Overall the food was higher quality than most all inclusive resorts. This is not a “party” resort.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Herald

The service was outstanding. The food in all the restaurants was beautifully served and delicious. The spa provided the best relaxation experience. The beach has white sand and turquoise water. The activities were fun and well programmed.This is a paradise.

Leisure Family

10/10

Exceptional

29 Aug 2025

Megan

We loved our stay at El Dorado Maroma! The resort is the perfect size for a couples getaway. We were very happy with all the additional perks, including the hotel transportation and the catamaran and snorkeling tour. The staff is very friendly and accommodating. They worked hard every morning to clear any sargassum that accumulated on the beach. The spa services were top notch and we enjoyed the food at each restaurant. Make sure you visit the Taqueria for lunch. We would definitely recommend staying here!

Leisure Partner

10/10

Exceptional

26 Aug 2025

Margarita

Janet and Alberto were fantastic. Can’t wait to come back in March.

Leisure Partner

10/10

Exceptional

24 Aug 2025

Mykayla

I think it is a property that should have more exposure. There is nice long clean beaches that has trees and shade. The beach doesn't have waves. Which makes it swimable out front. They have lifeguards. I didnt know that there has activities include like the waterpark, catamaran, and two water pools in the jungle. The food is amazing, you dont sign the room number. No beach vendors. Many a places to drink and eat. Amazing food no buffet.

Leisure Friends

10/10

Exceptional

24 Aug 2025

Salome

Great hotel option in the Riviera Maya!

Excellent hotel in the Riviera Maya! The beach is amazing nothing compared with CanCun/Playa del Carmen, it is just a paradise. The hotel is great, amazing service, everyone goes the extra mile to make the guests feel comfortable and happy. The food was outstanding (for an all inclusive standards). The activities included (Catamaran/cenetos/cave/waterpatk) were great. If you want to treat yourself with a massage, don’t hesitate to book one, the facilities are great and the service was outstanding.
Definitely this is not a party destination (everything closes between 10-11) instead wants a relax time in a great place then this might be a great option.

Partner

10/10

Exceptional

20 Aug 2025

David

Smaller resort that was not crowded. Excellent dining and food options. Great service.

Leisure Family

10/10

Exceptional

13 Aug 2025

Cathy

Fabulous food and service on a gorgeous beach! We will be back!

Leisure Partner

8/10

Excellent

12 Aug 2025

Jeffrey

Private and secluded; staff and service top notch and very friendly and accommodating; swim-up suite in bldg 12 is great; over water bungalow w/ butler service is extraordinary; choose your room option iaw your preferences for quiet vs central vs high floor/swim-up vs luxury; property is beautifully maintained; dining options and local sourcing on resort was very good even for off-season; WiFi coverage strong throughout resort; transport to/from airport both shared and private was very helpful esp for first-timers; spa was nice; shows and events were simple and entertaining; excursions were well-managed by team and fun and memorable. A+ highly recommend for all inclusive and adults-only; low-decisions but with plenty of options; and, high-quality food and services for the slightly pickier guests.

Leisure Partner

10/10

Exceptional

25 Jul 2025

Mitchelle

Went with my husband would recommend and will be back the staff was so polite and helpful.

10/10

Exceptional

20 Jul 2025

Kenneth

Loved all

Leisure Family

10/10

Exceptional

20 Jul 2025

Kristy

Quiet and small property. About a half hour from airport in a very secluded forest area. Only other resorts around. Beautiful grounds. Everything is spread out but it’s relatively smaller property. Staff great. Pool area is nice. The beach is nice however there was a lot of seaweed at the time we went so it was not desirable to swim in the ocean. The food and drinks were mid. Not bad but not amazing. The staff were all super nice but not everything was communicated well as far as activities, events, menus, times things opened and closed etc. The place shuts down after dinner time so there isn’t much going on. They had nightly entertainment but it was meh. Room was very nice and clean. We stayed in junior suite with partial ocean view. No complaints about facility or rooms.

Leisure Partner

8/10

Excellent

14 Jul 2025

Denise

Loved the staff and how accommodating they were. The location was beautiful as well.

Leisure Partner

8/10

Excellent

09 Jul 2025

Giovanni

Everything was excellent. Especially the service from everyone. The food was good! Me being a water drinker, I couldn’t find natural spring water and that’s why I give it 4 stars.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Bruce

Everyone is nice. Staff is amazing

Leisure Partner

10/10

Exceptional

25 Jun 2025

Bruce

Wonderful relaxing and so accomodating

Leisure Partner

10/10

Exceptional

23 Jun 2025

becky

Beautiful property with excellent staff. The beach is beautiful, sandy and very well maintained.
Big thanks goes to all the CHEFS — the food is delicious!
Make sure to contact the hotel and arrange free airport shuttle. Well organized.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Eric Todd

Property was beautiful and well maintained. All staffed was fantastic!

Leisure

10/10

Exceptional

21 Jun 2025

David

Service was excellent! Food and drinks were great! We loved out private pool and the inclusive catamaran/snorkel trip. We also loved that we could swim with dolphins just a short walk from our room. 10 out of 10 for sure! Thank you! We will be back!

Leisure Family

10/10

Exceptional

09 Jun 2025

Amanda

Our experience at Maroma was everything we hoped for and so much more. It was beautiful, and peaceful, and offered so much. We wanted a place to relax, with an opportunity to explore safely and easily. The food options were amazing, and locally-sourced, and allergies were always taken into consideration.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Michelle

The resort was wonderful for our vacation. The staff were very nice and friendly. They treated us with so much care. They made us feel at home.

Leisure Partner

10/10

Exceptional

03 Jun 2025

jose m

Place is an older resort but well maintained.
The people are amazing . The rooms were large and super clean . The food was really great for a resort I thought . No buffets all food the food was fresh . Premium liquor on hand . The only draw back I had was the honeymoon suite shows first floor with a pool outside in pics . I was on the 4 th floor no pool . I did like the spot because we were away from everything but should have paid less .

Leisure Partner

10/10

Exceptional

02 Jun 2025

Jesús Alberto Oliden

We stayed in this property 10 years ago, and went back to it to find a place to spend frequent weekend breaks, thinking that the place would probably had changed a lot in a way that it could be a bit less appealing. Nothing farther than the truth, they have improved a lot while keeling the quiet and exclusive feeling of the resort. All the staff is very friendly and more than helpful, proactive, and the new approach to an \"all inclusive\" package that basically now included most of the things that used to have extra cost, is amazing. The hotel is super clean, and all the restrooms have A/C and always smell good and are kept dry and well equipped. The spa is an amazing experience, worth every dollar spent, and in general all the services, including the airport transportation are very very professional and safe, exceeding our expectations by far. In the Dorado Maroma, the Lomas group is doing an amazing job, and that includes the services provided right next door at the Maroma beach club, creating a uniform and high-quality experience for visitors, in such a transparent way, with the same standards suitable for demanding customers.

For sure we will be back, and now are considering a membership, as this is a perfect spot to relax, and besides what nature provides, Lomas brings up the rest to make it possible. Congratulations to all the team!

Leisure Partner

10/10

Exceptional

31 May 2025

Lisa

This is a beautiful resort and our first time here. The staff is fabulous. Their service and kindness are impeccable!!! I really don’t have any dislikes but I do think they could do better with the restaurants. The food is meh. The desserts are delish.

Leisure Partner

10/10

Exceptional

30 May 2025

Charles

Beautiful beach, clean property and top notch staff. They really take the time to do daily cleanings of everything whether it's the rooms, pools ,restaurants or grounds in general. Very quiet and peaceful resort. We will certainly come back.

Leisure Partner

8/10

Excellent

26 May 2025

Malena

We spent our honeymoon here at El Dorado Maroma. The views are breathtaking, service is usually amazing, although we did have a couple waiters who missed a few steps occasionally( like not bringing us breakfast pastries basket when all other tables got one.) The have a great selection of food and alcohol included, Patron, 1800, good options. The main pool area is quite loud, and could be heard from inside our private pool suite, so we spent most of our time at another pool in a quieter area. (They did offer to move us for $100/per night upgrade). The catamaran boat tour with snorkeling was very interesting and we saw the second largest coral reef with a giant sea turtle! The property did need some upgrades in furniture that isn’t damaged and new carpet, but the rest of the resort was in good shape. I wouldn’t recommend the provided transportation as it took us over two hours after arriving to the van to actually get to our hotel, but overall a very pleasant experience and a great choice in Playa del Carmen. The landscaping and tropical gardens really won us over, as well as the resorts smaller scale in comparison to the mega resorts.

Leisure Partner

10/10

Exceptional

20 May 2025

Matthew

10/10

Exceptional

15 May 2025

Alfred

The Staff is the best I have ever experienced

10/10

Exceptional

12 May 2025

dahily

This property is absolutely gorgeous. I had an amazing time. If you are looking to relax, not worry about a thing and enjoy yourself this is definitely the place. At times we felt like we had the hotel all to ourselves, we are most definitely coming back. It’s a bit of a drive from the airport but they offer transportation which made it a lot easier. Worth every penny!

Leisure Partner

10/10

Exceptional

09 May 2025

Justin

Had the most amazing week at this resort. It was a 10!!! We will absolutely return!

Partner

10/10

Exceptional

07 May 2025

Greg

Our stay was wonderful, Lomas transportation was not professional but all areas of the property were very nice, the spa was excellent and the restaurant choices were great.

Leisure

8/10

Excellent

07 May 2025

Sharon

Really beautiful resort. nice pools and a lot of cute areas for photo ops or private walks. The food was only OK.

Leisure Family

8/10

Excellent

06 May 2025

Johana

Very beautiful beach and property.

Leisure Partner

8/10

Excellent

05 May 2025

Brian

We’ve stayed here multiple times. We really like the small size of the resort and quality food. There did seem to be a drop off in the quality of service. I asked the concierge 2 days in a row to book us a reservation and it never happened. I also mentioned a few issues with the room that were minor but were never addressed. At dinner we had a bottle of wine that we ordered and it was court so we sent it back. They never offered other options so we went the entire meal without a bottle of wine which I would gladly have purchased. The house wine options are not very good which is fine because they do have bottles you can purchase. Not sure what changed since the last few times we have been, but we likely will try other places. The location, size, and grounds are great.

10/10

Exceptional

04 May 2025

Rocio Briseno

A beautiful place to enjoy some time off. The staff help create a very relaxing environment very accommodating and welcoming. Amazing food, entertainment and the beach is the best in the area

10/10

Exceptional

04 May 2025

Klarisa

Excellent service, food, and resort.

Leisure

10/10

Exceptional

27 Apr 2025

Daniele

excellent all around

Leisure Partner

10/10

Exceptional

23 Apr 2025

Nicole

I loved my time here. Will be coming back!

Leisure Self

10/10

Exceptional

22 Apr 2025

Reuben

Perfect all inclusive for a relaxing getaway. The staff was great, very attentive, the beach is incredible, the amenities are such that there is no reason to actually leave the resort outside of the included activities like the cenotes etc. Food is decent, not amazing. The brunch at the day club was the best, mostly everything else is pre-made and heated up, so there is a noticeable difference in quality between a 7:00 reservation and a 9:30 reservation, but overall I would absolutely return.

Leisure Partner

10/10

Exceptional

15 Apr 2025

Denise

We stayed at this hotel for our wedding Anniversary. They spoiled us with turn down service every night and they sent us flowers with a card that said Happy Anniversary. They really went out of their way in everything they did. This property is well taken care of. The staff was so amazing. They catered to our needs. We would definitely stay there again. The beach is beautiful and always well taken care of. The food was excellent. I loved that they did not have buffets like some of the other all inclusives. The whole staff goes above and beyond.

Leisure Partner

10/10

Exceptional

12 Apr 2025

Christopher

This resort was recommended by a friend. I will absolutely be back. We did one excursion to the monkey sanctuary, definitely worth it. Oh and don’t miss the fiesta on the beach.

Leisure

8/10

Excellent

01 Apr 2025

Benjamin

A poolside small buffet would’ve been nice for getting a snack when didn’t want to dress for the restaurant. Staff was friendly.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Davette

This is such a beautiful property! The grounds are immaculate and the my room was always spotless. The staff was extremely friendly and made me feel welcomed and taken care of. I felt so safe at all times; from the transportation to walking around the resort. The food was great. Top shelf alcohol. Good communication via the app. Excellent stay!

Leisure Self

10/10

Exceptional

31 Mar 2025

Elias

The El Dorado Maroma sits on a pristine beachside property. It has incredible food options, views, service, and pools. Breakfasts are unbeatable, featuring authentic Mexican cuisine, while lunches and dinners provide excellent options at Caribbean, Peruvian, and Italian restaurants, each with dishes to compete with the best restaurants anywhere. The waiters are always friendly, and the service staff helpful. Look for Arturo at Pepito's for especially friendly service. That guy's the best!

We can't say enough about this place and are already talking about going back!

Leisure Friends

10/10

Exceptional

22 Mar 2025

Wendy

Loved the property and the food was excellent!

Partner

10/10

Exceptional

22 Mar 2025

Lauren

We had our honeymoon here 17 years ago. It's still as wonderful as it was then. Beautiful, peaceful, the staff is lovely and helpful. The food is fantastic. The only tiny complaint I have is that the music is too loud we talked to several guest who would prefer to have softer relaxing music no need for base. And no need for music on the beach during the day you can usually find a quiet spot but I think limiting that would help. Everything else is perfection. It's not a party place and we love that about it. Thank you to all the wonderful staff for such a lovely week!!

Leisure Partner

4/10

Poor

21 Mar 2025

juan

Poor service, it was not a very pleasant stay

Leisure Family

10/10

Exceptional

20 Mar 2025

Josephine

On the property, it was better than what we had expected! We loved how there was wildlife hanging out (e.g., the iguanas), and the service was more than what we could've asked for. The food was way above our expectation. With personal preferences, we did find some things foreign, but there was not a meal where we were not satisfied.

The ladies we had for room service (Claudia and Guadalupe) were very kind and did things we did not expect them to do (e.g., fold clothing that we had washed!). Booking tours and activities in the Cancun area was very convenient; reserving the shuttle to hotel (after arriving at the airport) and back to the airport was an easy process as well.

Most of the staff members who we had passed by greeted us with \"Hola!\" which made us feel welcomed, despite being one of the few Asians around at the hotel space. We definitely would love to come again, and we would recommend this place to anyone who asks about where we went for our honeymoon!

Leisure Partner

10/10

Exceptional

19 Mar 2025

Christine

This property exceeded expectations, we want to go back. The staff are outstanding.

Leisure Partner