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JOIA Paraiso by Iberostar Adults Only AI

Riviera Maya / Playa del Carmen · Mexico

Carretera Chetumal-Puerto Juárez Km. 309 Fracc. PlView location

9.4/10Excellent1,000 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.6/109.6
Condition9.6/109.6
Neighborhood10.0/1010.0
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About JOIA Paraiso by Iberostar Adults Only AI

Nestled between the lush jungle and the turquoise Caribbean Sea, this Puerto Morelos resort offers a wealth of amenities, including water sports facilities and a tennis court. Guests can savor a continental or buffet breakfast each morning and enjoy delicious Mexican cuisine at the in-house restaurant.

Suites boast Grand Star service, featuring personalized check-in/check-out, sparkling wine, packing/unpacking services, breakfast in bed, nightly ironing, and internal resort transportation. Upgraded suites, such as the Honeymoon Villa and Ocean Front Suites, provide butler service and a personalized minibar.

Located just 47 km from Cancun and 19 km from Playa del Carmen, with Cozumel International Airport a mere 27 km away, this resort is the perfect base for exploring the Riviera Maya.

**Due to the implementation of the CURP (Unique Population Registry Code) registration requested by the Federal Government, implemented as of April 1, 2026, guests will be required to present their valid INE or passport containing the CURP at the time of check-in (Registration Process).

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In the case of minors without official identification, it is essential to present the valid CURP. CURP registration is mandatory only for reservations of guests who are listed as having Mexican nationality.

With a stay at JOIA Paraíso by Iberostar - Adults Only - All Inclusive in Playa del Carmen, you'll be 2.1 mi (3.4 km) from Playa Paraiso Golf Course and 4.2 mi (6.8 km) from Maroma Beach.

This all-inclusive resort is 11 mi (17.7 km) from Ojo de Agua Beach and 12.1 mi (19.5 km) from Punta Esmeralda Beach. Make yourself at home in one of the 310 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your bed comes with down comforters and Frette Italian sheets.

Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

Planning an event in Playa del Carmen? This resort has 37835 square feet (3515.00 square meters) of space consisting of a conference center and 4 meeting rooms. Free valet parking is available onsite.

Popular amenities

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No cribs (infant beds) available Children not allowed Minimum guest age is 18 By ocean Caters to adults only Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: MXN 58.66 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
    • Children 18 years old and younger are not permitted at this adults-only property.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • The property is professionally cleaned.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
    • Property Registration Number 008-007-002959/2025
  • Minimal age
    18
  • Optional fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    French

    Spanish

Nearby attractions

Paradise Beach 1.1 km / 0.7 mi
Playa Paraiso Golf Course 2.2 km / 1.3 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya 2.9 km / 1.8 mi
Nicklaus Design Golf Course 3.1 km / 1.9 mi
Maroma Beach 6.8 km / 4.2 mi
Dr. Alfredo Barrera Marin Botanical Garden 11.5 km / 7.1 mi
Tres Rios Ecopark 12 km / 7.5 mi
Sanctuary of Hope and Time Capsule 13.5 km / 8.4 mi
El Camaleón Mayakoba Golf Course 13.9 km / 8.6 mi
Monumento Ruta de los Cenotes 15.5 km / 9.6 mi
San Jose Catholic Parish 15.6 km / 9.7 mi
Puerto Morelos Artists’ Cooperative 15.9 km / 9.9 mi
Gran Coyote Golf 16.6 km / 10.3 mi
Arrecife de Puerto Morelos National Park 16.7 km / 10.4 mi
Jungle Spa 17.3 km / 10.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 310
  • Number of floors (main building): 3
  • Number of floors (annexe): 3
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
Show 108 more facilities & services
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Local and international calls
  • Transfer serviceExtra charge
  • Secure parking
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Shop
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Sun terrace
  • Gym
  • Golf desk
  • Luggage roomExtra charge
  • Clothes dryer
  • Private pool
  • Private beach area
  • Café
  • Bar
  • Restaurant: 6
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Swim-up bar
  • Air conditioning in Restaurant
  • Conference room: 12
  • Meeting room: 4
  • Business centre
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 2
  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • Casino
  • Theatre / auditorium
  • Game room
  • Nightclub
  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Solarium
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Hairdressing salonExtra charge
  • Beauty salonExtra charge
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • Early bird breakfast
  • Late riser breakfast
  • Buffet lunch
  • À la carte lunch
  • Brunch
  • Buffet dinner
  • À la carte dinner
  • All inclusive
  • Gluten-free meals
  • Vegetarian meal
  • Snacks
  • Only Adults
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Aqua fit
  • Jet skiExtra charge
  • DivingExtra charge
  • Windsurfing
  • Sailing
  • Catamaran sailingExtra charge
  • Canoeing
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Cycling / mountain biking
  • Handball
  • Basketball
  • Volleyball
  • Beach volleyball
  • Billiards
  • Bocce
  • GolfExtra charge
  • Tennis
  • Putting greenExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 60 m²ROO.ST
    Room STANDARDPhoto unavailable5 photos

    JOIA Paraiso by Iberostar Adults Only AI

    Room STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Cable TV
    • Smoke detector
    • Housekeeping
    • Telephone in the bathroom
    • Slippers
    • Desk
    • Toiletries
    • Alarm clock
    • Make-up mirror
    • Turndown service
    • Pillow menu
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Hairdryer
    • Direct dial telephone
    • TV
    • Bathroom
    • Shower
    • Bathrobes
    • Bathtub
    • Minibar
    • Fan

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO KING BEDSSUITE • TWO KING BEDSSUI.2K

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA POOL VIEW KING BEDVILLA • POOL VIEW KING BEDVIL.KG-VP

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    VILLA POOL VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    POOL VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.KG-VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWSSTU.WV

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    STUDIO WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU-2

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH PRIVATE POOLDOUBLE • WITH PRIVATE POOL • 1 Bedroom • 40 m²DBL.PP
    DOUBLE WITH PRIVATE POOLPhoto unavailable5 photos

    JOIA Paraiso by Iberostar Adults Only AI

    DOUBLE WITH PRIVATE POOL

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PP

    Room amenities

    • Pillow menu
    • Wake-up service
    • Wi-fi
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Telephone in the bathroom
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Fan
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA STANDARDVILLA • STANDARD • 1 Bedroom • 194 m²VIL.ST
    VILLA STANDARDPhoto unavailable4 photos

    JOIA Paraiso by Iberostar Adults Only AI

    VILLA STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    194 m²
    Occupancy
    Guests: 2–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    VILLA
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.ST

    Room amenities

    • Internet access
    • Satellite TV
    • Wi-fi
    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA STANDARDVILLA • STANDARDVIL.ST-1

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    VILLA STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIOR • 1 Bedroom • 60 m²SUI.SU
    SUITE SUPERIORPhoto unavailable6 photos

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE SUPERIOR

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Room amenities

    • Slippers
    • Bathroom
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Wi-fi
    • Telephone in the bathroom
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Wake-up service
    • Fan
    • Make-up mirror
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Pillow menu
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SEA VIEWSUITE • SEA VIEW • 80 BedroomsSUI.VM
    SUITE SEA VIEWPhoto unavailable1 photo

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE SEA VIEW

    Room photos

    1 photo

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Bed setup
    King-size bed 150-183 width, Double bed 131-150 width
    Bedrooms
    80
    Room type
    SUITE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VM

    Room amenities

    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN FRONT TWO DOUBLE BEDSSUITE • OCEAN FRONT TWO DOUBLE BEDSSUI.2D-OF

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE OCEAN FRONT TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-OF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA WITH PRIVATE POOLVILLA • WITH PRIVATE POOLVIL.PP

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    VILLA WITH PRIVATE POOL

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    WITH PRIVATE POOL

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.PP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR SEA VIEWSUITE • SUPERIOR SEA VIEWSUI.SU-VM

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE SUPERIOR SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU-VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PROMODOUBLE • PROMO • 1 Bedroom • 40 m²DBL.PR
    DOUBLE PROMOPhoto unavailable4 photos

    JOIA Paraiso by Iberostar Adults Only AI

    DOUBLE PROMO

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PROMO

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PR

    Room amenities

    • Balcony
    • Pillow menu
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Fan
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Telephone in the bathroom
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA HONEYMOONVILLA • HONEYMOONVIL.HM

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    VILLA HONEYMOON

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    HONEYMOON

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.HM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUMSUITE • PREMIUMSUI.PI-1

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PI-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-2

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE POOL VIEWSUITE • POOL VIEWSUI.VP-2

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VP-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SEA FRONTSUITE • SEA FRONTSUI.SF

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE SEA FRONT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SEA FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE POOL VIEWSUITE • POOL VIEW • 1 Bedroom • 60 m²SUI.VP
    SUITE POOL VIEWPhoto unavailable5 photos

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE POOL VIEW

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VP

    Room amenities

    • Satellite TV
    • Wi-fi
    • Internet access
    • Bathtub

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SEA VIEWSUITE • SEA VIEWSUI.VM-3

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VM-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN FRONTSUITE • OCEAN FRONT • 1 Bedroom • 49 m²SUI.OF
    SUITE OCEAN FRONTPhoto unavailable5 photos

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE OCEAN FRONT

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    49 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OF

    Room amenities

    • Wi-fi
    • Bathroom
    • Shower
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Minibar
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Safe
    • Balcony
    • Terrace
    • Wake-up service
    • Pillow menu
    • Turndown service
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Fan
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Telephone in the bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN VIEWSUITE • OCEAN VIEWSUI.OV

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN FRONTSUITE • OCEAN FRONT • 1 Bedroom • 60 m²SUI.OF-1
    SUITE OCEAN FRONTPhoto unavailable4 photos

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE OCEAN FRONT

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OF-1

    Room amenities

    • Balcony
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Safe
    • Bathroom
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • Telephone in the bathroom
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Fan
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Alarm clock
    • Pillow menu
    • Wake-up service
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN FRONTSUITE • OCEAN FRONTSUI.OF-3

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE OCEAN FRONT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OF-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room POOL VIEWRoom • POOL VIEWROO.VP

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    Room POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUM OCEAN FRONTSUITE • PREMIUM OCEAN FRONT • 1 Bedroom • 646 m²SUI.OF-PI
    SUITE PREMIUM OCEAN FRONTPhoto unavailable4 photos

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE PREMIUM OCEAN FRONT

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    646 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PREMIUM OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OF-PI

    Room amenities

    • TV
    • Hairdryer
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PROMOSUITE • PROMOSUI.PR

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE PROMO

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PROMO

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.PR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIER OCEAN FRONTSUITE • PREMIER OCEAN FRONT • 1 Bedroom • 66 m²SUI.OF-PE
    SUITE PREMIER OCEAN FRONTPhoto unavailable4 photos

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE PREMIER OCEAN FRONT

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    66 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    PREMIER OCEAN FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OF-PE

    Room amenities

    • TV
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • VILLA POOL VIEWVILLA • POOL VIEWVIL.VP

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    VILLA POOL VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 2–20 • Adults: max. 20 • Children: max. 13
    Room type
    VILLA
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: VIL.VP

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 49 m²SUI.ST
    SUITE STANDARDPhoto unavailable5 photos

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    49 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Fan
    • Make-up mirror
    • Slippers
    • Wake-up service
    • Wi-fi
    • Balcony
    • Bathrobes
    • Desk
    • Toiletries
    • Alarm clock
    • Safe
    • Pillow menu
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom
    • Telephone in the bathroom
    • Housekeeping
    • Smoke detector
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE POOL VIEWSUITE • POOL VIEW • 1 Bedroom • 60 m²SUI.VP-1
    SUITE POOL VIEWPhoto unavailable3 photos

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE POOL VIEW

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    POOL VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VP-1

    Room amenities

    • Bathroom: 1
    • Shower: 1
    • Hairdryer
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    • Make-up mirror
    • Fan

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 60 m²SUI.KG

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    60 m²
    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Telephone in the bathroom
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Fan
    • Make-up mirror
    • Slippers
    • Bathrobes
    • Desk
    • Toiletries
    • Alarm clock
    • Pillow menu
    • Wake-up service
    • Wi-fi
    • Balcony
    • Safe
    • Centrally regulated air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEA VIEWRoom • SEA VIEWROO.VM

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    Room SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR OCEAN VIEWSUITE • SUPERIOR OCEAN VIEWSUI.OV-SU

    Photos are not available for this room type.

    JOIA Paraiso by Iberostar Adults Only AI

    SUITE SUPERIOR OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.OV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about JOIA Paraiso by Iberostar Adults Only AI

9.4
Excellent
1,000 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.6 /10
Neighborhood
10.0 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Larry
Amazing! Was a great place to go to.
10/10
Exceptional
23 Jul 2026
Dionicio
Our friends and I were already planning on coming back in a few hours on our second day. The staff are so friendly and welcoming. Our room is always being cleaned and restocked.
10/10
Exceptional
22 Jul 2026
Arthur
Absolutely amazing resort! The staff, food, entertainment, and every aspect of our stay exceeded our expectations. This is a true 5-star experience, and we will definitely be back.

We’ve stayed at dozens of all-inclusive resorts over the years, and nothing compares to the level of excellence and service that JOIA by Iberostar provides. After staying here, every other resort feels like a step down. Thank you to the incredible staff for making this an unforgettable vacation!
10/10
Exceptional
19 Jul 2026
Julien
Excellent à tous les points
10/10
Exceptional
26 Jun 2026
Dan
Best husband/wife vacation we have ever had. Don't expect too much of a party atmosphere, but if relaxation is what you need this is the place.
8/10
Excellent
24 Jun 2026
Scott
Was a good trip
Partner
10/10
Exceptional
03 Jun 2026
Mary
Rooms were really nice with the best touches!
Friends
8/10
Excellent
30 May 2026
Hang
Staffs are very nice, food excellent,
Spa is ok , membership sales is too high pressure waisted time of vacation that they should tell ahead, the beach is too much sea weeds, can not swim .
Partner
10/10
Exceptional
26 May 2026
Clyde
We loved everything about the property and staff. We had a wonderful time and stay.

Mr. and Mrs. Anderson
Self
10/10
Exceptional
22 May 2026
Jacob
This has been one of the greatest all inclusive me. And my lady has ever been the effort of the staff. This is undeniable, the hospitality exquisite, i'm thoroughly impressed with the food environment, and ambiance. Each bar was its own fun. Each bartender was its own personality. I couldn't recommend this resort more.
Partner
10/10
Exceptional
22 May 2026
Lauren
Fabulous hotel, beautiful grounds and very well maintained. Staff was wonderful. We loved the pool
Partner
8/10
Excellent
19 May 2026
Dustin
Beautiful property. Cocktails were made great. Better than other resorts. The amount of top shelf available was awesome. The buffet was next level. 10/10 on the buffet. Nothing compares. The restaurants were just okay. Average to other resorts. The staff was excellent. I hated the way they tried to sell you on the time share. Extremely pushy. That was too much. The night life was not great. If you love the night life and shows then go somewhere else. Beyond that this resort was amazing!!
Partner
10/10
Exceptional
16 May 2026
Maya
The property is very well kept, staff are incredibly warm and inviting. The restaurants are beautiful and the food is delicious. I have stayed here twice now and I'll definitely be back for a third time. You can't go wrong with choosing this resort for your next vacation.
Family
10/10
Exceptional
16 May 2026
Dana
Second visit to Joia and everything was excellent — the food, the room, and the staff were all amazing. Highly recommend!
Family
10/10
Exceptional
06 May 2026
Kristina
It was more than we expected. The staff was amazing! So warm and friendly! They really went above and beyond for my birthday.
Our beach front room was great. We loved that you didn’t need reservations for the nice restaurants. The food was amazing! The breakfast and lunch buffets were so high end but the gala buffet is not to be missed!!!! We ate at the French restaurant, Italian, steak house, gala buffet and did room service one night… all top notch.
Ruben was our butler, I can’t say enough nice things about him. Always available and ready to help. Aristedes and Freddy were great, Fatima and Ana were our evening staff so great! Luis at concierge was terrific. He gave us great tips and arranged for us to go into town.
Mala at the pool was so fun always offering fun things to do!
Spa was so beautiful. I had a great salt scrub and massage with Alejandra. Only criticism was don’t hit me up for a review on spa services the second I come out of an 80 min massage. Do that when checking out of the spa later.
We will be back this was so worth the money, it was beautiful, and the food was unbelievable
Friends
10/10
Exceptional
06 May 2026
Nicholas
Great food, good pool. Cabanas are showing a
10/10
Exceptional
27 Apr 2026
Marsha Ann
Everyone was pleasant and friendly. The food and the people are great. The resort is beautiful and well maintained. One of the most relaxing weeks of my life! I will be back!!
Partner
10/10
Exceptional
11 Apr 2026
Balmix
this hotel is out of this world good from the staff so friendly to delicious food with lots of choices
Partner
10/10
Exceptional
10 Apr 2026
Benjamin
Had a great time
10/10
Exceptional
08 Apr 2026
veronica
We had an amazing stay from start to finish. The staff were friendly and attentive, and our butler truly went above and beyond. The room was beautiful, clean, and very comfortable, and the beach access was perfect.
The food and drinks were excellent, and we really enjoyed the entertainment—it added a fun touch to the experience. Overall, everything exceeded our expectations, and we would definitely return!
10/10
Exceptional
29 Mar 2026
Aristides
Pools and beachside were great. Staff was outstanding.
Partner
10/10
Exceptional
23 Mar 2026
Linda
Beautiful ocean view from room. Impeccably beautiful property
4/10
Poor
15 Mar 2026
Sofia
The property is stunning , but the food is really bad.
Friends
10/10
Exceptional
13 Mar 2026
Samuel
Beautiful room and great staff!
Partner
10/10
Exceptional
08 Mar 2026
Heidi
Great service, food and beautiful facilites. Highly recommend.
Partner
8/10
Excellent
08 Mar 2026
Scott
We had a beautiful room with a walk-out to the quiet pool. The room was well appointed, fairly large and very comfortable. We had no issues getting cabana chairs by the pool because we are early birds. We appreciated that the chairs with shade were first come-first serve so no extra charge. The pool and beach service was super quick and we never found ourselves waiting too long.

Overall, the beach is just ok. The view is beautiful but the shore is quite rocky and had so much seaweed we didn’t even attempt to get in to the ocean. The pool was beautiful and impeccably well maintained. The pool activities were kept pretty quiet. In fact, we didn’t even realize they were happening across the pool. We would have preferred the pool to be a bit more lively. But, if you’re looking for quiet relaxation, this is the place for you! There wasn’t food service offered at the pool but we went in to the buffet which is near the main pool and grabbed a snack if we needed it and brought it out to the pool.

The buffet and restaurants were all fantastic! We loved the crepe station at breakfast. Our favorite restaurants were the French and Mexican. The Italian was also good and we felt Ember was just ok. But, every person we talked to had a favorite restaurant. There wasn’t any bad options. It is just a matter of personal preference. We went to dinner around 6:30 every night and never once had to wait for a table.

The evening shows in the theater were very well done and I would recommend!


Partner
10/10
Exceptional
04 Mar 2026
Kenneth
Loved our room. Big, clean, ocean front walk out.
Partner
8/10
Excellent
03 Mar 2026
Annette
Overall resort was great. The beach is another story. The seaweed was bad and beach had lots of rocks.
Partner
10/10
Exceptional
21 Feb 2026
Ruben van der
Great amenities true five start service. Did notice the WIFI was spotty in areas this year. In years past the WIFI was great everywhere. Maybe something for the resort to look at.
Partner
8/10
Excellent
17 Feb 2026
Stacie
We have stayed at this location many times in the past and felt it was a five star experience. Unfortunately, this visit we felt the food quality had slipped a little. The service, staff and pool were exceptional but the food wasn’t as good. Also, we preferred the old way of setting up reservations.
Friends
10/10
Exceptional
04 Feb 2026
GIOVANNI
Clean, high end service. Butler service was worth it exceptional service especially from Paola and Mauro, the best!
10/10
Exceptional
01 Feb 2026
ronald s
Service was impeccable; staff was courteous and attentive to all our needs; food was very good; facilities well maintained; our butlers were awesome!
Leisure Partner
10/10
Exceptional
24 Jan 2026
Sheryl
The whole resort is very clean. Butler service was great. Beach was clean and beautiful! Main pool was lots of fun!
Leisure Friends
10/10
Exceptional
18 Jan 2026
Raul
The staff like no other Lobby Mirador \"May\" at the bar is the Best Monserrat and Danian makes the team amazing. The Food is the best . Went to the restaurants and the bufette hands down is better . More variety warmer and the Chefs will show you how to ccompliment your dish to make the experin e unforgetable. Very clean.. the shows are top notch!
Leisure Family
10/10
Exceptional
10 Jan 2026
Gilda
Staff were friendly, a
10/10
Exceptional
07 Jan 2026
Elizabeth
Such a gorgeous, clean, friendly, safe property!
10/10
Exceptional
05 Jan 2026
Liliana
Very nice hotel. Spacious rooms, clean, nice decorations and very courteous staff. The food is good, not memorable but good. The spa facility is very good with a large worm swimming pool, steam room, hot sauna, massage.
10/10
Exceptional
05 Jan 2026
cindy
The Joia was friendly and excited to meet every need;from the front door to the beach. Not a detail was left out.
4/10
Poor
04 Jan 2026
Ayman Kamal
Joia Paraíso falsely presents itself as a 5-star resort. In reality, it is barely a 3-star property, and that is being generous.

The rooms were dirty, unsanitary, and filled with strong musty odors. The smell was so severe that we were forced to demand a room change. Even after relocation, the replacement room was still not properly cleaned, clearly indicating systemic housekeeping failures.

Room service was unacceptably slow, and nearly every request was met with attempts to charge additional fees. When these issues were escalated, management displayed complete indifference, responding with rigid policies instead of solutions. There was zero hospitality mindset.

On Christmas Eve, we requested a specific dining time and were deliberately pushed to a late seating. A server explicitly stated this was because we booked through Expedia, confirming discriminatory treatment based on booking source. This is not only unprofessional—it is unacceptable.

Despite the resort having fewer than 300 guests, staff aggressively controlled seating areas and restricted where guests were allowed to sit, creating an unwelcoming and hostile environment. The resort was slow, yet operated with arrogance instead of service.

The food quality was low-grade and unsafe. Multiple members of our group suffered gastrointestinal illness, requiring a visit to the on-site clinic. Being charged for medical care resulting from food served by the resort is unacceptable.

This property is grossly misrepresente
Leisure Friends
10/10
Exceptional
29 Dec 2025
Sandra
everything was great. This was our 3rd visit to this resort and it never disappoints!
Great service, great food.
Leisure Partner
10/10
Exceptional
28 Dec 2025
Kristi Noel
Main pool is clean but freezing. The quiet pool was actually ideal temperature to swim in.
Leisure Family
8/10
Excellent
27 Dec 2025
Eileen
Beach and pools are very nice. On-site, sit-down restaurants have good food and quality service. Ocean-front rooms have a great view from the balcony.
Leisure Family
10/10
Exceptional
23 Dec 2025
Harold
Great beach. Service is excellent everywhere on the property. Food was better than before and it was good before too. The buffets and restaurants had excellent selections. Rooms cleaned regularly. Nothing bad to say.
Leisure Partner
10/10
Exceptional
20 Dec 2025
Edison Paine
Staff was very nice, everything was clean. Everyone was so sweet and helpful. Absolutely wonderful. Restaurants were all fantastic
Leisure Partner
10/10
Exceptional
06 Dec 2025
Bradley
Everything at this resort was perfect. We especially appreciated our butler Benjamin. He went above and beyond his job description to treat us like family.
Leisure Partner
10/10
Exceptional
20 Nov 2025
Julia J.
The staff goes above and beyond to ensure everything is perfect. No request is too small!
Leisure Partner
8/10
Excellent
17 Nov 2025
Anthony
One of the friendliest staffs I’ve ever encountered in all my travels and no matter what property you were on within Iberostar, everyone was friendly and helpful in anyway necessary
Leisure Partner
10/10
Exceptional
05 Nov 2025
JERRY
Yes
Rooms need update
Leisure Partner
8/10
Excellent
29 Oct 2025
Steven
The pool was good. The service was hot or miss sometimes.
10/10
Exceptional
25 Oct 2025
Joey
My wife and I loved our stay at Joia by Paraiso. We took a 10 day vacation away from our busy lives and the kids. The staff was always friendly and gave generally great service. The food at the buffet varied every night and was amazing. We tried the restaurants and the food was a little too fancy for us so we don’t have much of an opinion here other than sometimes the service there was good and sometimes it was just ok.
The entertainment team was great. There are many activities everyday and they keep things fun. Jules, Raymundo, Pedro, Cassadra and Mala stood out to me. The daily crazy games are a must.
The pool bar is the place to be in the afternoon and the barmen there give a great service (Luis, Saulo and Gabriel).
You get access to all the other lobbies as well which is great. Golf course right on site, I didn’t get to play on this trip but some other guests had good comments on the course conditions.
We went scuba diving with Dressel Divers that have a dive center right on site (it’s at another lobby so a 5-10min golf cart trip), we purchased a package that included different dives and it was great (we’re certified divers).
The rooms were the best i’ve had in any all inclusive resort even if we got the basic room.
We didn’t always go to the shows but when we did they were pretty good. The rock show was absolutely amazing with the lead guitarist being the best i’ve seen live performing all the solos.
We loved our trip and chances are that we will be back at this resort.
Leisure Partner
10/10
Exceptional
19 Oct 2025
Matt
You won’t find a place like this top notch
Leisure Family
10/10
Exceptional
14 Oct 2025
alison
We enjoyed the adults only atmosphere, private pools and gym and the butler service!
Leisure Partner
10/10
Exceptional
12 Oct 2025
Arsalan Arif
Beautiful property and excellent staff! Good quality food and services
Leisure Family
10/10
Exceptional
10 Oct 2025
Constance LeReus
Awesome experience
Leisure Family
10/10
Exceptional
09 Oct 2025
Chen
Honestly the staff took good care of me during my stay. I would go back any day.
Leisure Self
10/10
Exceptional
05 Oct 2025
Shawn Michael
Place was amazing. I took my wife there for her birthday. The food was amazing. Room was amazing. The staff was beyond friendly. I loved the fact that when you got a beer they gave you a can and there wasn’t a towel checker either.

It is a 100% encapsulated site. So you really can’t leave the property unless you take a cab. The stores are quite expensive on a relative basis. So make sure you have everything you need. It is a 5 star world class resort, be prepared to be impressed
Leisure Partner
10/10
Exceptional
05 Oct 2025
Vasile
Everything!
Leisure Friends
10/10
Exceptional
02 Oct 2025
Patricia Ellen
A beautiful resort with excellent food
Leisure Family
10/10
Exceptional
01 Oct 2025
alex
Beautiful resort, clean beach with easy access from pool, nice rooms with jacuzzi
Leisure Partner
10/10
Exceptional
01 Oct 2025
Charlie
The butler service was an amazing touch! We were tailored to so well. The friendly staff made the trip that much better. ¡Gracias a todo el personal! ¡Muy amables!
Leisure Partner
10/10
Exceptional
30 Sep 2025
Edward Thomas Sheldon
Excellent
8/10
Excellent
28 Sep 2025
Patricia
We stayed in a private Villa. It was suppose to come with room service. It took 2 hours to get a glass of Ice tea!
Leisure Family
8/10
Excellent
27 Sep 2025
Orlandas
Wonderful amazing stay. Best resort thus far. Staff extremely humble and attentive, especially our Butlers. Now I was not impressed with the Steak house or French restaurant. Asian was very entertaining and fun to attend. Buffet was always great and good for a quick meal. No complaints overall!! Will try Joia in Aruba next!!!
Leisure
10/10
Exceptional
26 Sep 2025
julio Jesus
Yes
10/10
Exceptional
25 Sep 2025
Frederick
Staff and food was amazing!
Leisure Partner
10/10
Exceptional
23 Sep 2025
Miguel Jose
The resort was an amazing experience. The property is breathtaking. The service was great from the start and never let up. The staff was sincere and kind. They made us feel welcomed and appreciated. The food was very good for resort standards. I had some of the best tacos I’ve ever had from their restaurant near the beach. The pools were in nice clean condition. It was very nice seeing the wild life animals pop up outside. It’s a resort I would love to visit again. Housekeeping kept the room nice and fresh. The shows within the resort were top notch.

The only downside is the Boomer fest who were in the resort. It was a very old crowd. Sometimes you’ll catch them giving you a stare. I mean you’re in Mexico. You shouldn’t be shocked seeing a Mexican American staying at the resort. You can tell some are just stuck in the old days. I was hoping to be part of a young vibrant crowd. This is something out of the control of resort.
Leisure Partner
10/10
Exceptional
13 Sep 2025
Sakoiya
Butler service , cleanliness & resort activities
Partner
10/10
Exceptional
11 Sep 2025
Robert
Staff was great everywhere you went
Leisure Partner
10/10
Exceptional
08 Sep 2025
Patrick Ryan
What an amazing property and friendly helpful staff. This resort has raised my standards for when I travel. I will definitely be checking out other Iberostar resorts in the future.
Leisure Partner
8/10
Excellent
07 Sep 2025
Shimon
This hotel has had better days in years past, let's hope they come back.
Leisure Family
10/10
Exceptional
06 Sep 2025
Zachary Scott
Cleanliness. Great staff, everything was walkable excellent food
Leisure Partner
10/10
Exceptional
06 Sep 2025
Tammie
Beautiful resort! The staff and the service is amazing.
Leisure Family
10/10
Exceptional
31 Aug 2025
Darrell
Nice proprrty
Leisure
10/10
Exceptional
30 Aug 2025
Michael
JOIA Paraiso is the nicest resort we've been to. Staff was amazing. A friendly \"good morning\" with a smile from everyone. Facility was impressive to say the least. Entertainment crew were great and had a lot of fun playing volleyball and other games. Food was very good, would have loved to try more dishes. We have nothing bad to say. Resort is a short drive to Excaret.
Leisure Partner
10/10
Exceptional
26 Aug 2025
Erika Rubi
Incredible service i highly recommend
Leisure Partner
10/10
Exceptional
26 Aug 2025
Hollie
Our first time at a resort and it did not disappoint. Beautiful place, room was very nice, clean, and enjoyed the jetted tub. Staff was friendly and gave great service. Food was amazing including buffet! Only complaint was the beach, full of seaweed, not clear, water was very rough and got stung by the thimble jellyfish. Recommend staying in the pools which are super nice!
10/10
Exceptional
25 Aug 2025
Senaca
This resort was outstanding in every way. From check in to check out the staff we attentive, professional, and so nice. The food was excellent, with the best buffet I've ever had. Everything was clean and easy to get to. The spa was my favorite. I felt so relaxed. I also really enjoyed all the entertainment, the singers, musicians, and the nightly evening shows. 10 out of 10 would come back again.
Leisure Friends
10/10
Exceptional
24 Aug 2025
Samantha
This stay was to celebrate our 21 year anniversary. This was our first big trip out of the State/ International and it was the best experience. I am not sure how next years vacation will live up to this trip.
It was the best relaxing but exciting fullfilling times we have ever had.
The service was incredible they made you feel like you were the president or someone very important from the bellmen to the cafe shop everywhere you felt wanted to be there and everyone had such good attitudes.
We loved it can't wait to go back.
Leisure Partner
8/10
Excellent
23 Aug 2025
Manish
Only thing was there is no casino on property as in description of one of the amenities. That was one of the reasons we had chosen the resort. The casino has been shut for 8 years, so the description needs to be updated for sure. Other than that, was a very relaxing and comfortable stay.
Leisure Family
10/10
Exceptional
20 Aug 2025
Jazmin
Strongly recommend it
Leisure Family
10/10
Exceptional
19 Aug 2025
Kimberly
I thought I had stayed at nice places before, but this one topped all of them! The food was amazing, the property beyond luxurious, and the staff indescribably friendly and helpful!!
Leisure Partner
10/10
Exceptional
18 Aug 2025
Alexander
Great adults only all inclusive resort.
10/10
Exceptional
18 Aug 2025
Vitaliy
Great place. High quality
10/10
Exceptional
17 Aug 2025
Amy Christine
Absolutely a beautiful property! The staff was amazing! Gabrielle and Fatima always had smiles on their face and we’re there to help us with anything we needed! The food was excellent. We never had a long way to sit. Especially loved embers steakhouse. The buffet was by far the best buffet we have ever been to. I had great selections of food some days we ate there for all three meals. They had really fun activities set up. Fernanda was especially our favorite. She was so upbeat and positive and always got everyone involved in the activities. We had such a great time with a wonderful day. We would definitely come back.
Leisure Partner
10/10
Exceptional
16 Aug 2025
Anthony S
Food selection was fine. Some selections could have been warmer especially breakfast. Lunch and dinner at the buffet was good. Not fond of Mexican restaurant. Italian and Japanese were good. The thing that stands out the most about this property was the outstanding service. Everyone was genuinely happy to assist you and make your stay pleasant. It was rare to pass by any staff member who didn’t smile and say hello and that included landscaping and maintenance staff. Wildlife at the site was also entertaining.
Leisure Family
10/10
Exceptional
09 Aug 2025
Gregory
I loved everything about the property.
Leisure Family
8/10
Excellent
08 Aug 2025
Sharione
The corner Butler Ocean suite was one of the best views I’ve ever had in Mexico. This is an amazingly beautiful property. They have a lot of beautiful spots to take photos. I had my wedding ceremony here. I would not suggest having a two person wedding at this resort, but I think it would be amazing for large wedding parties where you can get help from family and friends with getting ready for your wedding, and taking good photos. Our best photos were selfies on my iPhone. The photographer didn’t follow directions for the main photos that I paid extra for. The minister was phenomenal. He gave a beautiful service. We got married in the garden area inside the lobby. It is such a beautiful area for a wedding.
Leisure
10/10
Exceptional
07 Aug 2025
Vadim
Excellent service, great choice of food.
Great pool and lot of activities around it.
Didn’t like enormous amounts of sea weeds on the beach, but it’s not the resort issue. Honestly sayings the resort staff did their best to get rid of them.
Leisure Friends
6/10
Pleasant
05 Aug 2025
April
The food was OK, not great. Service was extremely slow. The location, cleanliness, peacefulness and most staff were excellent!
10/10
Exceptional
04 Aug 2025
Christine
Great staff. getting tee times was pretty easy. The food was very good. The golf course was well maintained.
Leisure Partner
10/10
Exceptional
01 Aug 2025
Sherrie Caroline
There were no bad views or shortage of amazing cocktails!!
Leisure Partner
10/10
Exceptional
01 Aug 2025
Martina

A++++++ Resort!

This is by far the best resort I have ever stayed at. I will definitely be back again! Thank you to Fatima our butler and Ricardo our driver who went beyond and above for our stay. I love how the resort does not use plastic! If there was one complaint it would be to have a sign up system for pickleball so more people can participate. The food was great, the views, the app, shows, and most importantly the staff! This is a big resort!
Friends_and_family Family
10/10
Exceptional
31 Jul 2025
Daniel
The property was well maintained and clean. My wife and I enjoyed each of the restaurants and the buffet. The pool and beach are beautiful and clean! We also took advantage of several of the fit and fun classes they offered. The boot camp, strong, and kick boxing sessions were all great workouts with engaging and energetic trainers. Definitely recommend the property we had an amazing time and would not hesitate to book theirs again!
Leisure Partner
10/10
Exceptional
31 Jul 2025
John
Everything was great hear 10/10 recommend!!
Leisure Partner
10/10
Exceptional
30 Jul 2025
Mike
N/A
Leisure Family
10/10
Exceptional
30 Jul 2025
Mohammad-Hossein
Great
Leisure Partner
10/10
Exceptional
29 Jul 2025
Cynthia Milanes
We have stayed at this property four times. It is gorgeous! The staff are highly professional and friendly.
Leisure Partner
8/10
Excellent
29 Jul 2025
ELY
If you're going to relax perfect place. If you need some music and a lil bit of fun arnd the pool not the place.
Leisure Friends
10/10
Exceptional
27 Jul 2025
David
Excellent service, very attentive staff, Reyes, Josué,
10/10
Exceptional
24 Jul 2025
Jessica
Wonderful resort! I would recommend. Great staff, clean, great food and great entertainment. Beach was wonderful and swim up bar was fabulous!
Leisure Partner

Location & surroundings

JOIA Paraiso by Iberostar Adults Only AI
Carretera Chetumal-Puerto Juárez Km. 309 Fracc. Pl, Playa Del Carmen, Mexico

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JOIA Paraiso by Iberostar Adults Only AI

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