Banyan Tree Mayakoba

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Carretera Federal Chetumal-Puerto Juarez Km 298
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100 reviews shown

4/10

Poor

02 Mar 2026

Kristina

Unfortunately the ocean view was blocked by bushes. They said these bushes were part of the ecology. That said the beach chairs, which did not have covers and were not the same height, were not high wnough to see over the bushes. It really makes no sense to pay for a private ocean view that is not as good as the public view.

Partner

10/10

Exceptional

25 Feb 2026

Steve

Staff are incredible!

Partner

8/10

Excellent

15 Feb 2026

Kari

The staff at check in and out could use some hospitality training - this is our 4th stay and this has never improved although overall service at the resort has significantly improved aside from this. The amenities and location are wonderful and it is a beautiful resort. The waiters at the beach were excellent as always and should be given a shout out including Victor, Juan and Edwin

Business_and_leisure Partner

8/10

Excellent

15 Feb 2026

Kari

This is our 4th time staying at the Banyan Tree Mayakoba. The service has significantly improved over previous stays and we would rank it 9/10. The updated rooms are beautiful and the amenities are excellent. The food however for a hotel of this level could be significantly improved except for the Sands and Tomahawk restaurants. Also be prepared to 50+ burgers and a significant price tag for all food.

Business_and_leisure Partner

8/10

Excellent

22 Jan 2026

Kim

Excellent all around price high for what we needed

10/10

Exceptional

13 Jan 2026

Mohamed Ali

Best resort I stayed at in Mexico

Leisure Family

10/10

Exceptional

13 Jan 2026

sarah

Absolutely stunning, as always, at this property. Impeccably clean, every attention to detail was made, the staff is wonderful and friendly, and they provided an upgrade based on availability without even asking. This is the 4th time I’ve stayed at the Property and I will continue to return, by far my favorite resort in the Riviera Maya area!

Leisure Partner

10/10

Exceptional

02 Dec 2025

Joseph

Our check-in day hotel manager and our dedicated support staff went out their ways to accommodate us after unexpected hiccups of our first night stay. Starting from our second day of stay, our experience started turning around and reached one of our best overall luxury hotel experience toward the end of our 5 day stay mostly because of the friendliness and attentiveness of every hotel staff we have encountered. The beach club and kids center, swimming pool and the private beach, all highlights of the stay. An expensive vacation on slippery slope at the start saved by tireless human effort and great services culture. Our kids loved the experience!

Leisure Family_with_children

10/10

Exceptional

21 Nov 2025

Alan

Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day.

We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead.

The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again.

The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.

Leisure Partner

2/10

Poor

17 Nov 2025

Hyesun

Bad

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Unji

Igor and Rafael and the entire Banyan Tree staff went out of their way to make sure we had a great trip despite some unforeseen issues with the renovations of our room. The management went above and beyond to save our stay and keep us and our entire group together even though some of us had to be relocated. Igor could give a masterclass in great hospitality.
Note for anyone considering staying here- it was challenging to get in touch with the hotel until we got onsite. It’s a pretty massive property and not walkable. 10 minute Golf carts ride and 20 minute bike rides are the only way to get around from rooms to restaurants to beach. Thank you to the Banyan Tree staff.

Leisure Friends

2/10

Poor

08 Nov 2025

Hyesun

No services

10/10

Exceptional

13 Oct 2025

Rhondalyn

The property, services and staff was excellent. we felt quite safe in myakoba. The spa was amazing. The food at saffron did not disappoint.The only issue was the mosquitoes at dawn and dusk. Our concierge, Juan was particularly attentive, and we felt his absence when he went on vacation.

10/10

Exceptional

06 Oct 2025

Kaitlin

My favorite thing, aside from how beautiful the property is, is the absolute KINDEST staff I’ve ever experienced. They were all so genuine, helpful and sweet. They give you undivided attention with every conversation and make sure you are as comfortable as possible. The staff here is truly incredible.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Antonio

Excellent

Leisure Family

10/10

Exceptional

27 Sep 2025

Samantha

Beautiful property with excellent service

Leisure Partner

10/10

Exceptional

26 Sep 2025

Julie

Ocean scene was amazing. Clean beach , minimal seaweed

Leisure Partner

10/10

Exceptional

14 Sep 2025

Scott

Amazing. Simply amazing

Partner

4/10

Poor

26 Aug 2025

Vanessa

Overall this property didn’t live up to the expectations. The housekeeping services were 10/10, the villa was relaxing but everything else was overrated. Would not recommend honestly- a lot more better options at this price point.

Leisure Partner

10/10

Exceptional

21 Aug 2025

moussa

Service was amazing

Leisure Partner

10/10

Exceptional

10 Aug 2025

Zacky

5/5 stars

Leisure Family

10/10

Exceptional

08 Aug 2025

Abraham Aron

Great place loved it had our own pool and private outdoors area with a lake view. Was unbelievable!!

Leisure Family

10/10

Exceptional

07 Aug 2025

Nicholas

Nature

Leisure Family_with_children

10/10

Exceptional

31 Jul 2025

Carri

Wonderful property. Very private and spacious. We loved the private heated pool!

Leisure Family

10/10

Exceptional

03 Jul 2025

Shalva

Good

10/10

Exceptional

12 Jun 2025

Yan

Very warm and professional staff. Recommend.

8/10

Excellent

09 Jun 2025

Maria Victoria

The hotel was in construction and we were not told about this when we booked it. It was inconvenient since there were workers all around the property, one day we even had walk around toilets that were on the side of the road from the renovation of other villas. The food was VERY expensive and I do not believe it was good enough for the price... I mean, there was not one single meal that was under 100 dollars and the value was no 100 dollars. The restaurant that was supposed to be wonderful - Zafron - served us squid that was gummy and they did not even have the lychee ice cream. Honestly, the food was a let down. The last night we went to Casa de Lago in the Rosewood Hotel next door... wow. There was no restaurant in the entire Banyan hotel that was wow, I feel they need to work on their food and their restaurants, all areas of the hotel feel like they are hallways to another area, and restaurants have no personality.

Also, we went to the pool, and for instance, there were glasses left on the side of the pool that were not picked up by the waiters.

The service of the people of the front desk was very good, and overall all workers were kind and very helpful.

Our villa smelled like sewage. There was a problem with the bathroom and it smelled like sewage all the time we stayed there. That was a complete let down. They tried masking it with other smells, but it was very disappointing.

If you want to stay at Mayakoba, I would recommend you go to Rosewood instead.

Leisure Partner

6/10

Pleasant

04 Jun 2025

Stephanie

Property was unique, however restaurant food wasn’t great. Breakfast was less than 3 star quality and very over priced. Customer service was terrible and maintenance in the villas was horrendous. Our showers and bathrooms upstairs and downstairs all stopped working and there were major leaks throughout the villas. Housekeeping would see it as well. The manger’s didn’t say anything to us until we complained finally. The manager offered a room to shower and use bathroom in that was also not suitable but we got to at least shower and brush our teeth. We had 3 young children with us as well. We would never recommend or stay here again. We spent a total of 20k from bill to the food and drink costs for only 4 days. Only for them to accommodate one night free and breakfast.

Leisure Family

10/10

Exceptional

01 Jun 2025

Manpreet Kaur

Absolutely stunning resort
We went for our 25th wedding anniversary and had an amazing time
Would definitely recommend!

Leisure Partner

10/10

Exceptional

27 May 2025

Tamar

This was the most beautiful property I’ve ever stayed at. The villas were beautiful with a private pool, cabanas, & outdoor bath. We loved having our bikes right outside our villa to bike to the beach. The food and service was incredible.

Leisure Partner

10/10

Exceptional

26 May 2025

DOUG

Incredible place. Must go again soon!

10/10

Exceptional

26 Apr 2025

Saurabh

The property is an amazing mix of beach and the tropical lagoons. There is a great nature trail the goes around Mayakoba and is excellent for walking and cycling.

Leisure

10/10

Exceptional

09 Apr 2025

Daniel

excellent, vip

Leisure Family

10/10

Exceptional

25 Mar 2025

Clara

Amazing hotel with excellent customer service. We had a fantastic stay.

10/10

Exceptional

24 Mar 2025

Tomoyo

Excellent hotel. It is the best resort we have ever visited. The only downside was that the communication between the contact person or concierge and the restaurant was not good enough. We had to confirm 5 times regarding one easy thing, and the restaurant still did not receive what we ordered. However, we would still want to come back soon.

Leisure Family

10/10

Exceptional

10 Mar 2025

Christy

This resort is stunning. Some difficulties with service but overall an amazing trip.

Leisure Friends

6/10

Pleasant

04 Mar 2025

james

This place used to be absolutely great but is going downhill hot tubs not working, tiles off of pool and hot tub, pool, dirty, not what I expect for 2500 a night

Partner

8/10

Excellent

03 Mar 2025

Ted

Deferred maintenance. Pool lights wiring very visible in the pool. Villas seemed dated and deferred maintenance. Bike paths were narrow and dangerous to share with speeding golf carts with staff members. And unknown hidden tax per person per room for eco tax.

Leisure Partner

6/10

Pleasant

27 Feb 2025

Peter

overall ok experience. not worth the cost at all.

Leisure Family

10/10

Exceptional

09 Feb 2025

Stephen

Incredible personalized Service . Great Food. Wines were a little overrated. Espectacular Pool beach. Nice Ocean Front Room. Bottles of water should be change for another cap system. The rest was great

Leisure Partner

6/10

Pleasant

03 Feb 2025

Armond

The property was extremely loud. They have the pool equipment right next to your room so you can’t even sleep.

Leisure Partner

10/10

Exceptional

30 Jan 2025

David

The staff and concierges were super helpful with anything we needed throughout the trip! The resort allowed for a lot of privacy in our villa and allowed us to truly relax. They even spoiled us with an upgrade to help us celebrate our 20th anniversary and baby moon! Only thing I would add is a good coffee shop!

Leisure Partner

10/10

Exceptional

22 Jan 2025

Kyle

Excellent service, amenities and variety

First class service throughout
Amazing property to cycle around and experience the different areas. Sands superb.

If it had a nice coffee shop it would be another level.

Partner

10/10

Exceptional

16 Jan 2025

Kaitlin

We loved banyan tree! The villas are so nice and private. The staff goes above and beyond! Loved eating at saffron on our last night but all the food was amazing!

Leisure Partner

10/10

Exceptional

16 Jan 2025

Johnny Marshall

Really private and safe.

Leisure Family

10/10

Exceptional

13 Jan 2025

Tonya

Mission accomplished! We showed up weary from a busy year and came home refreshed. Upon arrival we were welcomed with fresh guacamole that continued with outstanding hospitality and genuine joy serving the guests each day, great food options, beautiful rainforest spa experience and ended with the ease at checkout! Sonia, Abi, Gama and the entire crew SIX STARS!!! WELL DONE

Leisure Partner

6/10

Pleasant

07 Jan 2025

Tina

The location on the waterways is great!
Fight to get towels everyday
They take dirty out but leave you none!!

Leisure Family

6/10

Pleasant

22 Dec 2024

Vitaliy

The property and stay was nice, no Expedia vip upgrades or benefits

Leisure Family_with_children

10/10

Exceptional

20 Oct 2024

Francisco

Nice place to stay very relaxing the service is excellent

Leisure Family_with_children

10/10

Exceptional

08 Oct 2024

Roberto

Property is beautiful and the suites are spectacular.

Service is superb!

Expedia VIP perks were not honored and utterly ignored

10/10

Exceptional

23 Sep 2024

Kiersten

Wonderful stay!

10/10

Exceptional

20 Sep 2024

Amro khaled hamada

My new goal is to visit all banyan trees, but the Mayakoba branch is spectacular.
The lobby is straight out of a movie and the staff are super friendly and attentive.
The rooms were clean and when he a small ant problem, the room service cleared them all out withtin the hour.
The restaurants and the boat tours were all fantastic.
The private pools are heated and honestly made our trip even more enjoyable as we were able to swim anytime without needing the sun to keep us warm.

The only thing that was not up to par and im really nitpicking here is that the private pools in the villa could use more upkeep as the weeds are growing between the tiles.

Amazing property, and the enclosed gated area is open to all guests to explore

Leisure Partner

10/10

Exceptional

17 Sep 2024

Reema Sutariya

The service was amazing. Very family friendly. Staff was welcoming, kind, and patient close attention to detail. Definitely will be going back

Leisure Family_with_children

10/10

Exceptional

11 Sep 2024

Benjamin

Highly recommended!!

Leisure Partner

10/10

Exceptional

01 Sep 2024

Katelyn

We loved the scenery and property. Well maintained, peaceful and beautiful. The staff were all helpful and pleasant including Rene Garcia and Juan Oropeza, who handled all of our reservations, transit and activities. The menu options were diverse, though we felt all of the prices were remarkably high, even compared to NYC.

Leisure Partner

8/10

Excellent

28 Aug 2024

Caio

Great place.
Price is same as US, I tought it was really expensive for Mexico. Raccoons at night will harass specially kids.

Leisure Family

10/10

Exceptional

26 Aug 2024

Dayam

Everything was great

Leisure Partner

10/10

Exceptional

08 Aug 2024

Patrick

Amazing property , beautiful surroundings and attentive staff. This resort feels very quiet and remote - perfect for a relaxing vacation. Food is absolutely amazing - .especially Saffron. Highly recommend

Leisure Partner

10/10

Exceptional

06 Aug 2024

MIGUEL

You are so close to nature it’s awesome!!

Leisure Family_with_children

10/10

Exceptional

03 Aug 2024

Hiromi

Amazing place to be!

Leisure Family

10/10

Exceptional

28 Jul 2024

marc

Leisure Partner

10/10

Exceptional

17 Jul 2024

Benny

Cant wait to come again!

Leisure Partner

10/10

Exceptional

09 Jul 2024

Verified traveler

Get there and be well. The spa I think could be more affordable but I didn’t miss it when I could just hang out with friends in our space.

Friends_and_family Friends

10/10

Exceptional

07 Jul 2024

Kevin

Gorgeous private villas with spacious patio and pool, opportunities for private dinners on a boat down the river or on the beach or in your villa by your pool, group party dinners that you meet new people with live music, excellent service always one step before you at your room, restaurants, beach, spa, gym, anywhere you turn the staff has prepared anything you need discreetly and perfectly! Our second time there, already planning our next!

Leisure Partner

10/10

Exceptional

03 Jul 2024

Daniel

We were upgraded to the oceanfront villa. The area and rooms were stunning. Roger at the water sports area was amazing. Enjoyed using the paddle boards and kayaks.

Leisure Family

8/10

Excellent

30 Jun 2024

Felica

It was relaxing. On our last night there was a knock on our inside villa door and we saw a flashlight shine under the door. The front desk said that they would check the cameras, but I would have felt better if security would have checked on us.

Leisure Partner

10/10

Exceptional

23 Jun 2024

Robert

A lot of value for the money. Concept and entire Mayakoba property is fairy tale like gorgeous.

10/10

Exceptional

17 Jun 2024

Celeste

Beautiful property

Leisure Partner

8/10

Excellent

04 Jun 2024

Marico

Overall okay

10/10

Exceptional

31 May 2024

Sergenia

10/10 will be back. This is a perfect place for either couples who want intimate and quiet, or kids!

Leisure Partner

10/10

Exceptional

30 Apr 2024

Joanna

The accommodations were amazing. We loved our villa. Our concierge, Paulina, was always checking in to make sure we had everything we needed. The staff weee always trying to please, even if they messed up or were taking too long. They were trying. We were a bit shocked at how much all the food and drinks cost. It was quite high for the quality received.
The beach seemed to be somewhat destroyed from some storms but they had some blockades to control the waves.

Leisure Family_with_children

10/10

Exceptional

28 Apr 2024

Carlos

Muy buena habitación y excelente servicio

Leisure Family

8/10

Excellent

21 Apr 2024

Kari

This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.

Leisure Friends

8/10

Excellent

21 Apr 2024

Kari

We have stayed at this property at least 6 times. The first time in around 2016 was incredible. However, the service and food just keep getting worse. The best food is at the beach. The remainder of the food is extremely over priced with little variety and when it does arrive it is not good. We paid close to $100 for a seafood pasta that was terrible to say the least. The bikes are scarce to find and are not in good or safe condition and the side walks need repair as they make bike riding unsafe. I had an accident on a bike at the hotel, broke my nose and wrist. It took forever to get assistance. The guest relations did then move us to a larger room for the rest of the trip so our adult children could visit with us in comfort so that was helpful. We love the location of this hotel but not sure if we would go back again due to complete lack of service and terrible expensive food.

Leisure Family

8/10

Excellent

18 Apr 2024

Marichelle

Relaxing and just beautiful😍

Leisure Family

10/10

Exceptional

07 Apr 2024

raney

I have traveled the world and have never received better service. They hotel made our family feel like royalty. An absolutely ncredible experience.

Business_and_leisure

10/10

Exceptional

01 Apr 2024

CALVIN

Very nice

10/10

Exceptional

24 Mar 2024

Adam

Absolutely the best property I've stayed at. The grounds are unique, beautiful, serene, yet wild with nature. The décor is wonderful, every nook and cranny is tasteful and special. The lobby and all restaurants are gorgeous, outdoor spaces. The entire complex is walkable or bike-able. The beach is quite nice.
Each individual casita is perfect, completely private, and immaculately maintained.

Leisure Partner

10/10

Exceptional

18 Mar 2024

Diana

Get ready to be the most relaxed you have even been , spa space is tiny and needs to be upgraded in my opinion

Leisure Partner

10/10

Exceptional

13 Mar 2024

Anthony

We have traveled to Banyan Tree Mayakoba over the last 10 years, the villa style format with private pools is amazing and very private, the spa is probably the best service you may ever experience. I think it could be even better if there were more options for dining, updating some of the villas (as the property is now 15 years old) and while there is a heavy staff presence the focus on service and engagement of requests could be improved. Overall always an amazing experience and if you are looking for private, safe and secluded time with your partner/spouse this is hands-down the best option in Rivera Maya.

Leisure Partner

8/10

Excellent

07 Mar 2024

Conway

The room, the property, the service was excellent. It's a beautiful place to relax and do nothing but the main issue I had was the prices for the dining and spa. They were exorbitant. Luckily for us we had a rental car and could eat outside the property. We ate lunch & dinner once. The dinner was $300 USD for a shared appetizer and main course with 4 drinks. Yes, you read it right, $300. If you're a billionaire, this is the place for you, they even have a special check-in area for those I assume are mover's and shaker's.

Leisure Partner

10/10

Exceptional

20 Feb 2024

shlomo

Banyan Tree!!

Amazing resort, staff are super helpful and friendly, going out of their way to help in any and every way possible. Resort allows complete relaxation and service and amenities are top notch

Partner

10/10

Exceptional

19 Feb 2024

Irene

Fantastic all around

We've traveled all around the world and the service is one of the best we've experienced. The grounds and rooms are beautiful. Jorge at our beach villa/lounge area was fantastic, as well as Ana Pao, our wonderful concierge. We shall return!

Friends_and_family Friends

10/10

Exceptional

16 Feb 2024

Elimelech

Amazing

An amazing experience

Partner

10/10

Exceptional

11 Feb 2024

Courtney

Best Resort experience I’ve had will be returning this year with friends.

Leisure

10/10

Exceptional

10 Feb 2024

Matt

5 star restaurants and service

Leisure Partner

10/10

Exceptional

02 Feb 2024

michael

Gorgeous property … incredible service…Safron Asian restaurant excellent

Leisure

2/10

Poor

31 Jan 2024

Verified traveler

Disappointed…..

If you want luxury - Don’t waste your time or money at the Banyon Tree.

Partner

10/10

Exceptional

24 Jan 2024

Marco

La tranquilidad del lugar, la atención del personal en todo momento. La accesibilidad para trasladarnos dentro de las instalaciones fue excelente.

Leisure Partner

10/10

Exceptional

27 Dec 2023

corina

Excellent stay thank you

10/10

Exceptional

27 Nov 2023

Bryan

Everything about this property is top-notch! The resort is beautiful and well maintained. The villas are spacious and each feels very private. The service is always looking to find a way to say \"yes\" to your requests. And last, the dining options are diverse and every one was very good.

Leisure Partner

10/10

Exceptional

19 Nov 2023

Michel

The place is just so beautiful with very nice spacious villas and Gardens.
The service was totally amazing.
In particular Juan our concierge, Alberto at the beach and Jazmin at the excellent Saffran restaurant.

We will definitely come back.

Partner

10/10

Exceptional

09 Nov 2023

Verified traveler

Gorgeous property, excellent service and wonderful amenities. Fantastic place for a getaway.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2023

Jordana Heather

I have been to the Yucatan peninsula at least a dozen times over the last ten years and this was by far the best resort i have stayed at. Cannot wait to return.

Leisure Partner

10/10

Exceptional

19 Oct 2023

Yair Kershenovich

The staff and the hotel was great

Leisure Family

10/10

Exceptional

25 Sep 2023

John F

Staff was amazing friendly and accommodating! Alfredo was extremely attentive and friendly! Breakfast Buffet was great and resort was top notch!