Name: Fairmont Mayakoba
Address: Carretera Federal Cancun Playa Del Carmen Km 298, Playa Del Carmen, 77710, MX

Fairmont Mayakoba

Riviera Maya / Playa del Carmen · Mexico

Carretera Federal Cancun Playa Del Carmen Km 298View location

100 reviews shown

10/10

Exceptional

25 Jul 2026

Louis

Always a lovely stay

Family_with_children

10/10

Exceptional

21 Jul 2026

SZILAMER

Our stay at Fairmont Mayakoba was exceptional from check-in to check-out. From the moment we arrived, we felt genuinely welcomed and cared for. The entire staff was incredibly friendly, professional, and attentive, making our vacation truly memorable.

We traveled with our small Pomeranian puppy and couldn’t have asked for a more comfortable and pet-friendly experience. The room was spotless, with housekeeping service twice a day, which added to the luxurious feel of our stay. The air conditioning worked perfectly, making the room a refreshing retreat after spending time in the beautiful Mexican weather.

The resort itself is absolutely stunning. The grounds are huge, impeccably maintained, and every detail is thoughtfully cared for. The staff is exceptionally polite—whether walking or riding around the property, they would always stop to let us pass and greet us with a smile. Throughout our stay, we did not experience a single negative moment.

A special thank you to Tania at Reception and Ana from Housekeeping. Thanks to them, we felt welcome from the very beginning and truly taken care of throughout our stay. Their kindness and attention to detail made our experience even more special.

This was an exceptional five-star resort experience, and we will definitely be coming back. Highly recommended!

Pet

10/10

Exceptional

21 Jul 2026

Alfonso

Top tier

Family_with_children

10/10

Exceptional

20 Jul 2026

Dhruve

A Beautiful Natural Retreat — Just Bring Extra Pesos for Dining

Our stay at Fairmont Mayakoba was truly special, mostly thanks to the property itself. The resort is built around a network of lagoons and mangroves, and it’s clear an enormous amount of care goes into keeping these green spaces pristine. Winding paths and boat canals thread through the jungle, and you constantly spot wildlife — herons, turtles, even the occasional coati — without ever leaving the grounds. It gives the whole place a wonderfully natural, unhurried feel that’s rare for a resort of this size. We spent as much time just wandering or gliding along the canals by boat as we did at the pool, and it completely shaped the relaxed vibe of the trip.

The one letdown was the food. Prices across the resort’s restaurants are steep, but the quality didn’t match — meals were fine, not memorable, and for the cost we expected something more refined.

Overall, the setting and grounds more than made up for the dining, and we’d happily return

Family_with_children

10/10

Exceptional

04 Jul 2026

PATRICIO

Impresionante hotel rodeado de naturaleza, todo el personal te hace sentir en casa.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Marcos

Muy buen servicio y atención de todo el personal

Family_with_children

6/10

Pleasant

18 Jun 2026

David

It's a bit like a conference center with an amazing fantastic hotel attached. Seems very corporate, aimed at the American consumer.

Partner

8/10

Excellent

27 May 2026

Artem

The main issue with a hotel is food, don’t wait anything special, breakfast is ok and the rest is overpriced and small choice.

Family

10/10

Exceptional

27 May 2026

Alexis Claire

As a former 5-star hotelier director, I can often have high standards. Just ask my husband 😉 The Fairmont Mayakoba team well exceeded our expectations. Gabriel and Salvador and additional team members in guest services. Erick, Marcos, Ezequiel and the beach servers, the Cafe Maya team, Roxana at Brisas, tequila tasting (he was so knowledgeable and his name has slipped my mind) and many more were all wonderful! A special shoutout to Gabriel for recognizing our Honeymoon status and going above and beyond for my husband and I. The Fairmont and all of Mayakoba will be on a repeat destination for us. The access to amazing dining, fun daily bike rides, wonderfully clean guest rooms and beautifully combed beaches are just a few of the reasons we loved our stay. Oh and how could I forget the Le Labo signature scent of products (nice touch!)

Keep doing what you are doing… going above and beyond for guests is what hospitality is all about. It was fun for me to be on the receiving side of it for a change! Especially after a stressful wedding era! Cheers and see you all again soon!

Partner

6/10

Pleasant

21 Apr 2026

Casey Thomas

Beautiful resort. Suggest having options available for people who have later flights - i.e. more generous late checkout options or at least access to lockers and showers. Candidly, for the cost, the resort had limited things to do aside from sitting by the pool.

10/10

Exceptional

06 Apr 2026

Jose

Amazing hotel. Third time back. Would go again.

Family_with_children

10/10

Exceptional

30 Mar 2026

Adria

Beautiful property expertly maintained. All staff was super friendly. Top notch.

10/10

Exceptional

28 Mar 2026

Thomas

Wonderful stay

8/10

Excellent

22 Mar 2026

Peter

Truly enjoyed the Fairmont. Beautiful property, great food at the pool restaurant. Friendly staff there as well. One big frustration was the totally unreliable staff at the reception/golf cart transportation on site: several times we were told: a driver is on the way, will be there or told by a driver “justifying around there back in a minute” without anyone ever showing up afterwards.

Family_with_children

10/10

Exceptional

22 Mar 2026

Katherine

Excellent service even during peak of speing break. Agustin saved me a ton of time by arranging spa treatments, activities and dinner reservations.

8/10

Excellent

16 Mar 2026

Tracy

The room was fantastic and the property was u believable.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Montana

Everything about this hotel stay was relaxing from the beach chairs seaside with a giant wooden Palapa and full service all day drinks and lunch whatever you want
We had massages which at first the $300 price tag seemed high but then when you realize it is a time to go and spend at least three hours in the spa with a private pool just for the spa patrons, a coffee bar with yogurt and complementary drinks, outdoor hot tub and the staff is so friendly. It’s just a place to go and really have a Zen moment.
All the restaurants are fabulous and they treated us like royalty at the Toro steak restaurant. We were taken into the dry age, beef room, and given a small sample of the chef’s favorite steak and explained the process of the meat drying, the food was wonderful and we thoroughly enjoyed our entire stay at this hotel resort. A bonus was visiting the adjoining hotels for dinner at the Banyan tree and Rosewood.
Golf carts are your taxi which the resort runs a very efficient service

Family

8/10

Excellent

13 Mar 2026

Nicole

This resort was incredible in many ways. Gettinf around the resoet is easy with lots of carts to pick you up and bikes readily available. The property is well cared for and maintained. It is large and offers various restaurants. We were in a casita room was perfect and spacious with balcony and table and huge bathroom. We liked that my husband could get up early, close the double doors to the bathroom and I could sleep longer. The adult pool was the place we hung out most of the time. Pool bar and food is great.

What we were disappointed with the insane prices for food. Breakfast buffett was $50USD per person! This is $70CAD for us. What is worse is we heard from a gentleman that stayed there at a different time that the resort raises their food prices during the spring break. I get that the resort may raise prices to stay when it is busy but to also gauge people on the food seems sneaky and shady. We were also disappointed that the beach that was advertised was not what we experienced. It was not swimmable at all due to massive seaweed. They should disclose this when you book. We overpaid for everything. We took a taxi into Playa and it is $70 CAD round trip and with dinner it was still less than staying on resort for dinner and great quality food! I dont think we would stay there again.

Partner

8/10

Excellent

11 Mar 2026

Saul

Beautiful resort with average food

10/10

Exceptional

06 Mar 2026

Alicia

Highlights of 4 night stay:

- Lovely, well maintained grounds and facilities - like being in the jungle, but with beach access
- Surprisingly good, varied, and innovative restaurants - and almost always able to get in with short notice. Shout outs: the cuisine at Fuego and Bassano. Most surprising: great pool food, both at the beach and lagoon pools
- Fantastic bathroom - great design and light
- Top notch spa
- Amazingly consistent and strong service across all resort venues - it's clear that every employee here has been \"Hyatt-ized\" to greet guests warmly and professionally and always be helpful
- Best upgrade? Butler service! Being able to group chat on WhatsApp was much easier than a concierge. Special shout out to Edgar for incredible helpfulness and availability. Helped with restaurant and outing reservations (on and off site), transportation access, maintenance issues (super fast response), and even finding and delivering Dramamine to our room. We were blown away!
- Bikes everywhere (to take to the beach pool area, etc.) and the everpresent shuttles. Fair warning: The beach is .5 mile away, but it's very easy to get to, even in the evening for bar/restaurant reservations.

Only weak points were check in - took WAY too long and wasn't very welcoming or helpful - and check out, which felt impersonal after such a great stay. Check in was redeemed when we were upgraded to butler service, noted above.

We look forward to a return trip.

Partner

10/10

Exceptional

03 Mar 2026

Jacqueline Marguerite

Exceptional service all around! All facilities were well maintained. Our family was very impressed with the restaurants! One of the best steaks we have had in a while at Tauro. The property is a great escape for families who seek luxury accommodations.

Family_with_children

10/10

Exceptional

26 Feb 2026

Michael

our stay was extended by an extra four days due to a historic blizzard on the United States East Coast. The same day in Jalisco, there was Narco violence that shut down Puerto Vallarta and Guadalajara. Despite everything going on around us, we had an amazing stay. The staff is universally wonderful, polite, and endlessly helpful. Gabriel at the front desk was instrumental in helping arrange a room past our expected checkout date. Everyone from the cleaning staff to the general manager did everything to help make our stay not just easy but amazing.

We'll be back next February.

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Guy

Everyone was great the room was great! The food was great ( especially Saffron)! Check in took awhile and i didn’t love the concept of catching a ride to everyplace.

10/10

Exceptional

25 Feb 2026

andrew

The grounds are spectacular and everything is top notch.

Partner

8/10

Excellent

24 Feb 2026

Jose Manuel

All the staff was amazing

10/10

Exceptional

24 Feb 2026

William

Clean room daily. We were there for a wedding and it was wonderful. Between the Fairmont & Rosewood, it was a memorable weekend. The golf course was excellent as well.

Partner

4/10

Poor

17 Feb 2026

Verified traveler

Breakfast was poor

8/10

Excellent

16 Feb 2026

Mitchel

The resort is beautiful and the jungle setting is magnificent! This would easily be a 5 star review except for one flaw - the food at the Fairmont is very expensive and mostly average at best. Outside of the breakfast buffet and lobby sushi bar - which were very good - the other restaurants we tried were not what you'd expect from a resort of this caliber. This issue seems to be a problem for all of the Mayakoba hotels. We ate the very fancy and expensive Cello restaurant at the Banyan Tree and while the setting was gorgeous the food was just not very good. We ended up cancelling some restaurant reservations at the hotel and going into Playa Del Carmen instead, which is a 15 minute cab ride. That turned out to be a great option - the town is fun and we had some great meals on the lovely, tree-lined Avenue 38. Overall, I highly recommend the Fairmont just know what to expect about the food, especially the dinners.

Family

10/10

Exceptional

12 Feb 2026

Jennifer

5 ladies (2rooms), we had a wonderful trip and loved the resort and overall property. Excellent food! Wonderful, friendly staff! It is so nice that bikes, boat rides, paddle boards and more are included!

8/10

Excellent

07 Feb 2026

Mariel

Clean room, good cleaning services, beautiful resort

Leisure Family_with_children

10/10

Exceptional

29 Jan 2026

Terri

Almost perfect resort. Staff is great. Rooms are clean.

Partner

10/10

Exceptional

27 Jan 2026

Heather

Staff were excellent

Leisure Family

10/10

Exceptional

23 Jan 2026

JOSEPH

Top

10/10

Exceptional

18 Jan 2026

Manuel

Great for families, going to El Pueblito for tostadas on bike, jet skiing, good food in Tauro.

Leisure Family_with_children

10/10

Exceptional

17 Jan 2026

Alfredo

My only complaint is that they had a big wedding and it was busy

6/10

Pleasant

16 Jan 2026

Madison

Honestly the food was so mediocre and SO overpriced.

Partner

10/10

Exceptional

15 Jan 2026

Vladimir

The overall stay and experience was fantastic: clean and gorgeous room, dedicated service, exceptional facilities and amenities.

Business

10/10

Exceptional

05 Jan 2026

Cecilia

The rooms were clean and the staff was very friendly

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

harry

Amazing hotel overall .very luxurious room Great staff . Over all no complains.

Over all only complaint is booking through Expedia is always a challenge in foreign countries .
It is not well honourned

Family

10/10

Exceptional

21 Dec 2025

Cheyenne

It was amazing our room stay clean anytime we left I believe our cleaners name was Anna. She was so sweet and the staff overall at the entire resort was just amazing.

10/10

Exceptional

18 Dec 2025

Nancy

Lovely resort and excellent staff!

Leisure Family

10/10

Exceptional

15 Dec 2025

Ulises

The hotel is fabulous in all aspects: facilities, food, service.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Katie

The resort is gorgeous and the staff is very kind and helpful. Love getting around by boat in the canals!

Leisure Partner

10/10

Exceptional

26 Nov 2025

Brian

Beautiful grounds and friendly staff.

6/10

Pleasant

20 Nov 2025

Paula

Some personal items were accidentally thrown out, tv didn’t work for first couple of days, room key was deactivated prior to checking out, pamphlets and/or maps not updated to reflect current resort fee. Staff was wonderful but operations needs some work.

10/10

Exceptional

15 Nov 2025

Sue

Property was beautiful with lots of options for pools and beach. Staff were absolutely lovely, cheerful and helpful.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Kimberly mercedes

Excellent

Partner

10/10

Exceptional

02 Nov 2025

PABLO J

Pretty good overall!

Partner

10/10

Exceptional

26 Oct 2025

melissa

Where to even begin about this property. We started our stay for four days and then went to go to Cozumel to dive. Our original plan was to go to Tulum after but we loved the Fairmont experience so much that we decided to come back after three days in Cozumel. In total we were at the Fairmont for ten days and I could of stayed for another month.

First and foremost, the property. It is UNREAL, it is perfect for any sort of getaway. It is STUNNING and perfectly kept. Every room is perfect, no matter where you are.

The staff, NOTHING LIKE THEM. They are dedicated, professional

6/10

Pleasant

22 Oct 2025

Daniel

Air conditioning was tricky and medicore/stuffy. I couldn't figure out how to turn on the ceiling fan. I couldn't find the switch. Everything was so far away. Always walking and asking for rides, then feeling guilty about tipping (there should be a NO tipping policy). Everyone was expecting tips and handouts. The taxi situation to town was a pain and they showed up late. Nearly messed up my plans. Felt trapped in the hotel and there was nothing easy to eat casually. The beach was nice and service with amenities was great (paddle boards, kayaks, etc). Buffet was mediocre. Kept having to ask for butter - which sounds silly but it wasn't available unless we ask (toast, pancakes, etc). The check in and out process was a pain. They make you sit while they 'find a room and talk and give you a fruit drink'. I just want to check in and get to my room. It souldn't be an 'experience'. The \"Resort Fee and Ecological Fee\" was silly. Felt like I was getting scammed with added fees. I always felt like I was trapped and every time I left my room I needed to spend money.

Leisure Family_with_children

10/10

Exceptional

17 Oct 2025

Heather Sue

Had the best fall break with our kids! The property is beautiful, clean, kind staff, exceptional service! Highly recommend for all but def those with kids. Will be back again :))

10/10

Exceptional

29 Sep 2025

Gladys

Great staff and beautiful location

10/10

Exceptional

07 Sep 2025

Irina

Amazing resort. My family and I had a great time!

10/10

Exceptional

02 Sep 2025

wara

Beautiful property. So many pools. Big and small. Huge beach! Lots of chairs. Service was the best I’ve ever experienced and I have travelled a lot. The property is recently renovated and extremely well maintained. Very clean. The food in all the restaurants was amazing. This was one of the best experiences I’ve had!

Leisure Friends

10/10

Exceptional

31 Aug 2025

Ryan

This is our second time and it did not disappoint. The food is fresh, incredible and very healthy. The staff is wonderful and the property is well maintained.

Leisure Family

4/10

Poor

20 Aug 2025

Alicia

Disappointing Experience Despite Nice Rooms

I stayed at Fairmont Mayakoba Hotel recently and unfortunately, it did not meet my expectations. While the rooms themselves were clean and comfortable, the overall service left much to be desired. Staff weren’t particularly friendly or helpful, and it was often difficult to find assistance when needed.

The food was especially disappointing bland and poorly prepared. I even got sick after eating at the resort and had to see a doctor for antibiotics, which was a major inconvenience. Because of the poor food quality, I ended up having to leave the resort daily just to find something edible.

Transportation within the resort was also unreliable. Bikes were often unavailable, and the carts that are supposed to take guests around rarely showed up, making it difficult to get around the property.

Considering the high price point, I expected a much higher standard of service, hospitality, and convenience. Sadly, I wouldn’t recommend this resort and won’t be returning.

Leisure Family

10/10

Exceptional

17 Aug 2025

Adrian

Excellent service and facilities. In-room dining could be faster. Only issue we disliked is the time of wait for jeep from beach to rooms/lobby around 5-6pm. There are no signs or rules and guests do not respect if others have been waiting and cut the line all the time. Need for signs in multiple languages to control better the line.

Leisure Family

8/10

Excellent

14 Aug 2025

Javier

The property and hotel was amazing. The food options where ok. The food was not up to par with the hotel . There where tasteless. And not a lot of options on the menus.

Leisure Family

4/10

Poor

14 Aug 2025

ALI

We checked in at Fairmont Mayakoba on August 2 and were very disappointed with our experience. Our room had a serious issue with ants and mosquitoes, and my daughter was badly bitten. We immediately requested a room change. The staff told us they would try to arrange one by 9 PM that night, but it didn’t happen. They then said they would call us at 9 AM the next morning, so we waited and didn’t unpack.

In the end, we were moved to a very basic and small room with a view completely blocked by a tree. We had paid for a resort-view room and expected a higher standard. The hotel clearly had many vacant rooms due to the off-season and hot August weather, yet we were given one of the least desirable options.

This has been a very poor customer service experience, and we feel we did not receive the value we paid for. The new room was far below the category and quality we had booked.

Food is overpriced and average; best to eat in-room or at the beach. Mosquitoes are overwhelming in August, the resort is far from downtown, no Uber is available, and taxis are expensive. Overall, not worth the price.

Leisure Family

10/10

Exceptional

12 Aug 2025

Ryan

Amazing tropical paradise

Leisure Family

10/10

Exceptional

08 Aug 2025

katie

Fabulous resort, we were kindly upgraded to a casita and it was stunning - maid service twice a day, in the evening our ice bucket would be filled . Our rooms were clean and spacious with quality fittings and beautiful balconies where we could sit and listen to the sounds of the jungle.
The staff, without exception were friendly and helpful. Valet parking easy and efficient, and they would give us water and towels if going out for the day. On return, they would say “ welcome home “! Food delicious, especially the breakfast buffet ( Christina’s omelettes are second to none !) which was extensive and set us up for the day.
The beach was gorgeous , pools clean and the areas well maintained and so pretty.
We didn’t want to leave.

Leisure Family

10/10

Exceptional

28 Jul 2025

Rocio

Family friendly, great food & service, amazing amenities, lots of privacy and NOT crowded.
Overall best resort my family and I have stayed at.

Leisure Family

10/10

Exceptional

27 Jul 2025

Alba I

Beautiful property and amazing staff. From the moment you walk into the lobby you’re greeted with smiles, a delish drink and ambience like no other. I would like to thank Erick who works as a waiter at the beach for his attention to every detail. We are already planning our next trip back

Leisure Partner

10/10

Exceptional

27 Jul 2025

Wen Hsi

Great property and fantastic staff. Very relaxing vacation, can't wait to go back

Leisure Family

10/10

Exceptional

26 Jul 2025

Albino

Great experience and customer service! Can’t wait to come back!

Leisure Family

10/10

Exceptional

22 Jul 2025

Ignacio Jose

Great Hotel!

Leisure Partner

10/10

Exceptional

20 Jul 2025

Vasiliki

We had a wonderful experience at the Fairmont Mayakoba!! Five stars all around. Highly recommend!!

10/10

Exceptional

19 Jul 2025

Verra

Very beautiful resort. Staff is super helpful.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Erin

Beautiful property and excellent service.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Rodrigo

Great golf course, hotel next to the beach, friendly staff. June and July are sargassum season so prices were better.

Great hotel overall.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Sydney Marie

The property was beautiful, the rooms were attractive, clean and comfortable. The deck was roomy and private with a lush jungle view and the relaxing sounds of wildlife

10/10

Exceptional

04 Jul 2025

Carlos

Extraordinary location, services, food, nature surrounding. Personnel are kind, friendly, respectful, knowledgeable, attentive. Would definitely go back.
One annoying issue, however, there was a strong mold smell in our room, likely affecting many casitas’ bottom floor units (we tried two). May try a top floor room next time

Leisure Family

10/10

Exceptional

03 Jul 2025

Edward

Love the service and the staff.

Leisure Partner

10/10

Exceptional

02 Jul 2025

Frank

Absolutely meticulously kept property.

Leisure

10/10

Exceptional

27 Jun 2025

Maria

Great

8/10

Excellent

22 Jun 2025

Sabah

Great

Leisure Family

8/10

Excellent

18 Jun 2025

Farhana

Property was very eco friendly but had not enough buggy to take you around, amenities were not refilled and also room service was slow didn’t pick up the phone

Leisure Family

8/10

Excellent

16 Jun 2025

Azhar

Excellent service, great location - Air conditioning sub par for this kind of year long humid temperature. Most guests complained as the temperature in the room wont go below 75 which is high for sleeping. Bedroom was not bad but the living room was too hot for us hence the 4 stars otherwise FULL 5 stars.

Leisure Family

10/10

Exceptional

12 Jun 2025

Melissa

We had an amazing time with my family of four. The area is stunning with many things to do. It was definitely the most luxurious trip we’ve taken altogether and so worth it. I will never forget this vacation and hope to be back.

Leisure Family

8/10

Excellent

11 Jun 2025

Ronald Kirby

10/10

Exceptional

08 Jun 2025

Kristin

The Fairmont Mayakoba will not disappoint you. One of the most beautiful places to visit in all of Mexico. Outstanding service, amazing food, beautiful beaches and pools.. it truly is a tropical paradise. This is our 4th time here and I’m already trying to figure out when I can come back!

Leisure Family

10/10

Exceptional

04 Jun 2025

Julia

What we loved most about this property was its natural beauty and ecosystem layout. It’s divided into three main areas, each with its own charm.

The main hotel area is calm and well-designed, with two restaurants, a spa, and a peaceful pool that’s often empty—perfect for a quiet break. The boat dock allows for a tour of the property that you will want to schedule with the attendant located by the dock. This is also where you will pick up bikes and chauffeur golf carts to travel throughout the property. The carts and bikes were extremely convenient and so much apart of the charm.

The second area is centered around a large pool complex with separate family and adult pools, two more restaurants, and a cozy café. We loved the quiet view from the adult pool and an afternoon Affogato from Maya‘s Café.

The beach club is the standout. The pool overlooks a wide stretch of beach with plenty of room to relax or play. We enjoyed all of the activities, including the catamaran (an 30ish minute tour was complementary and booked same day) and a sunrise paddleboard out to the core reef (fee based)—Darwin was a great guide.

Around the property, you’re still within the Mayakoba and we felt extremely safe and relaxed taking walks on the nature trail pre-dinner and riding bikes to the cenote.

Leisure Family

10/10

Exceptional

03 Jun 2025

Thomas Xavier De

Was an amazing experience!

Leisure Family

10/10

Exceptional

02 Jun 2025

Nadia

One of the best resorts I've ever been to. The property is beautiful and service is beyond excellent. Staff is so attentive and kind and they went out of their way to make our stay amazing by leaving multiple surprises in our room for our special occasion. The only thing that could be improved is the food at some of their restaurants.

Leisure Family

4/10

Poor

26 May 2025

Juvenal

Very little entertainment, the restaurants are very expensive for the quality and variety of the food, the ice machines are constantly breaking down, in general I found it very expensive for what the hotel really is, the rooms are spacious.

Leisure Family

4/10

Poor

19 May 2025

Ghazal

We have been to Mayakoba many times and this was our first time staying at Fairmont. While we were excited to check out the hotel and its facilities, we weren’t even given a map or places to dine in. We were lost to find our room as we were given zero explanations.

Leisure Partner

10/10

Exceptional

07 May 2025

Pamela

Just returned from a four night stay in beautiful Mayakoba Mexico. This was probably one of the best resorts in Mexico that I have stayed at. The service, the rooms, the resort, and the amenities were all amazing!
We did not do the all inclusive option but our booking included the buffet breakfast which had everything we needed. We weren’t aware that we had butler service included with our reservation. Javier and Ali were the assigned butlers for our 2 rooms. They were so helpful and responsive. They helped familiarize us with the property and amenities, adjusted our dinner reservations, arrange transportation, booked activities, and were always available to answer our questions.
The resort is simply beautiful! It underwent a complete renovation just a few years ago. Everything looks brand new. The beach club with the beach side pools are a highlight. Alberto led the mixology class at Cielo rooftop - a great bar tender and a fun teacher! The class was included for no additional cost (even better lol). All the included activities were great - we biked the nature trail, we did hat painting, catamaran’s on the beach, a visit to the butterfly sanctuary, and a guided cenote visit. The morning Eco tour with bird watching is a highlight - not to be missed! Our boat captain, Miguel, was funny (which we needed to wake up at 7:30am) and also very knowledgeable about the local wildlife! It is the most popular activity there, so make sure to reserve it as soon as you can.

Leisure Family

10/10

Exceptional

21 Apr 2025

Irene

Service and staff was top-notch, clean, beautiful hotel, dining was amazing. It was a truly stress-free and indulgent vacation.

Leisure Family

2/10

Poor

15 Apr 2025

HANNAH

The hotel surroundings were beautiful. However, there were a number of safety issues (exposed cables around my infant, broken lighting - causing a fall, lack of care around an anaphylactic allergy), and even after telling the hotel, nothing was done.

The entire time we were there (2 weeks), there were conventions or events (3). The hotel closed down multiple areas (bars, restaurants, pool and beach areas). The food was far from 5* and there was nothing to do past dinner.it was incredibly boring.

It was a very disappointing experience and terrible value for money. I would expect better from both a 5 * hotel and a Fairmont.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Simona

A paradise. Beautiful facilities and environment. Excellent transportations

Leisure Family

10/10

Exceptional

11 Apr 2025

Denise

We really enjoyed our stay. The property has been completely remodeled, rooms are spacious with nice amenities. We enjoyed the pool area and the beach club. There was always an open chair/umbrella. Restaurants are varied and delicious. We would have liked one more casual option for lunch maybe. The Fairmont and it’s beach area are much nicer than neighboring resorts within Mayakoba.

Leisure Family

10/10

Exceptional

10 Apr 2025

Marian Gabriela

Wonderfull

10/10

Exceptional

08 Apr 2025

Carolina

We absolutely loved our stay at the Fairmont Mayakoba. The only thing we noticed is that the cocktails are a bit watered down. Otherwise, we loved our weekend and would definitely return! Gracias Fairmont Mayakoba por un fin de semana incredible!

Leisure Friends

10/10

Exceptional

03 Apr 2025

John David

Absolutely stunning property! Service is some of the best I've ever had! We will definitely go back.

Leisure Family

10/10

Exceptional

30 Mar 2025

Lilly

In my and my teenage daughter’s opinion, fairmont is the best in all of mayakoba. Tauro and dinner at la laguna was a highlight. The Concierge do such a great job to make sure you can get into the restaurants. Needing reservations is definitely a must. We highly recommend taking one of their boat rides to get the lay of the land. All the water sports people were so much fun and helpful. Housekeeping was super sweet and did a great job considering all the towels we used. Word of warning. DO NOT take the taxis from the airport. Allow the hotel to manage your transportation to and from the airport or take your chances. Im in the midst of counseling my credit cards right now. But don’t let this scare you from going to this beautiful country with beautiful people and beautiful weather. Noe at concierge and many of the staff are the happiness directors and will do everything to make sure you have a great time even if you have a grouchy, entitled teenager with you. The honor system with the bikes is so much fun and be sure to ride into the Pueblito. Rosewood and Fairmont to a great job making it fun, safe and delicious. We saw some baby crocodiles and lots of cool animals. We can’t wait to go back.

Leisure Family

6/10

Pleasant

27 Mar 2025

Fujia

Room service was very slow.

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

aileen

Property and service were fantastic. Antonio at the beach was amazing. Food could be improved all around.

Leisure Family

10/10

Exceptional

21 Mar 2025

JULIA

Gorgeous property, wonderful beach area, beautiful views, amazing pools and restaurants. We had the best time and our 12 yrs old son did not want to leave! Neither did my husband and I. Highly recommend and will plan to be back.

Leisure Family

10/10

Exceptional

19 Mar 2025

Erin

Beautiful! Amazing stay -food, property, and service!

10/10

Exceptional

19 Mar 2025

Maria

Beautiful property and staff was so kind. Spa was incredible