El Beso Adults Only at Ocean Riviera Paradise AI

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Carretera Federal Chetumal – Cancun Xcalacoco Km 2
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Tanyssa

Clean private rooms

Friends

8/10

Excellent

10 Mar 2026

Mark Steven

This resort is very clean. The staff were great and for an all inclusive the food and drinks were very good. You must go visit Franklin at the margarita bar. He makes the best margaritas! The only thing that makes not not give 5 stars for this resort is the beach. It is small and rocky but it would not stop me from going back. We had a wonderful time.

Friends

10/10

Exceptional

08 Mar 2026

Kudzaishe

This resort is amazing!! Food is excellent, staff is very accommodating, hotel is very clean, safe and friendly. I cannot wait to return here again.

Self

10/10

Exceptional

08 Mar 2026

Kathleen

Beautiful resort!! Staff was extremely friendly!!

6/10

Pleasant

05 Mar 2026

Kathy

No, we had a pool view and all we could see was the tiki hut roof of the restaurant next to the pool

Partner

4/10

Poor

04 Mar 2026

Austin

Where do I start?! I will never return to this resort. Adults only is what’s advertised but kids everywhere. The food, mediocre at best. Lights on the balcony of the room with a hot tub outside didn’t even work. Maintenance said they can’t come out. Drinks, bad. Liquor? Cheap. I could go on and on. I personally would never stay here again. EVERRR

Friends

2/10

Poor

04 Mar 2026

Travis

THIS HOTEL IS NOT ALL INCLUSIVE AS ADVERTISED. Nothing works, the staff is extremely rude. I booked a rooftop and they gave me a room that neither of the jacuzzis worked. So after complaining they finally switched to another room and neither one of those jacuzzis worked, Employee offered to bring buckets of hot water to fill the jacuzzi which is insane. THEH HAVE COCKROACHES, and the staff is constantly painting over mold that they have throughout the hotel. Have been to 30 plus all inclusive resorts and this resort is more like staying at a motel 6. Would never stay here again and if you have a reservation I hope you change it before they ruin your whole entire vacation. We met so many people on the trip that had the same issues and hotel staff did not care at all

Friends

10/10

Exceptional

02 Mar 2026

Susan

I could not see the ocean from my room - we did request a pool view. We got a pool view- but it was a corner. But it was a pool view

Friends

10/10

Exceptional

27 Feb 2026

Anastasia

Room is clean, but is old stuff. Very frand

10/10

Exceptional

25 Feb 2026

Bryanna Marie

Property was very very clean, and each staff member we interacted with was so sweet and helpful; especially the trolly guys. Our room was clean and pretty. Bed sheets had a stain on them, but we called right away and someone was at our room in under 10 minutes to completed change everything. We stayed in El Beso, but just a heads up that El Beso offers premium which lets you use the larger pool and nice beach chair areas. Restaurants were pretty good. Loved the short rib at Blue Moon. Drinks were fantastic and the pool bartenders (Louis in particular) were perfect. Buffet can be very overstimulating but offers a bunch of options, just avoid going during peak times (which they advised us of in advance). The beach was great, we got massages done right next door for cheap and they were right on the water which was lovely. Pool chairs, especially in EL Beso area, are all gone before 6:30 am as everyone goes out early and lays their towel down with clips or bands to reserve chairs so just be prepared. Gift shop is EXTREMELY over prices ($19 for a bag of gold fish) but I understand it's about convince more than anything. we bought a floaty there also and they happily inflated it for us. We wanted to extend our trip due to our flight being canceled but sadly they were fully booked. The trip was for my birthday and they made dinner reservations which was nice.

Partner

4/10

Poor

25 Feb 2026

Lamar

We did not get the room we booked. When we brought this up with the staff, they told us they don't sell beds, they sell rooms and views. The room we booked was a King Bed Junior Suite with Ocean View. We got a double bed with a slither of the ocean view above the trees. This also is not an \"Adults Only\" resort. This is a resort with a very small Adults Only section. They adults only restaurant hours were very inconvenient and the food was subpar. Just overall not what we are used. The one good thing is the staff was very friendly, although not very helpful during the stay when we needed something.

Partner

10/10

Exceptional

24 Feb 2026

Shirley

was a bit scared with some mixed reviews but it was genuinely the best first all inclusive experience i could have asked for! food was delicious, service was outstanding and the animals were the cherry on top. would definitely recommend

Partner

10/10

Exceptional

20 Feb 2026

David Paul

It started with a very enthusiastic greeting from Elias who went out of his way for the 9 days we stayed to take care of all us (3 couples) and ensure a seamless experience. The staff at the El Beso swim up bar were also amazing! The rooms were spotless and well maintained. The food in the buffet was varied and there was plenty of it at all times. The specialty restaurants were all delicious and menus were well planned and executed. We chose to enjoy the Valentines Day beach front evening dining experience and it was well worth it! All in all we had a wonderful time and will return to the Ocean line of resorts again and again(4th one in 2.5 yrs.)

10/10

Exceptional

17 Feb 2026

Asha

Love this place! The management were incredible attentive and remedied a small room issue with a full upgrade. The pools were clean & nice! The property was very well kept an clean, too. I wasn’t very impressed with the food, but it was in no way “bad”. I liked this place so much I have already booked and paid for my second stay! Let tha speak for itself!

6/10

Pleasant

16 Feb 2026

Stephanie

It was a nice trip

Self

8/10

Excellent

15 Feb 2026

Abhishek

Beach

Leisure Partner

6/10

Pleasant

14 Feb 2026

Andrea Tonya

Rooms aesthetics and design is dated

Leisure Family

8/10

Excellent

14 Feb 2026

Leah

This resort was very good! Best part was definitely that staff. Bartenders Samuel and Juan were phenomenal and fun! As well as Ken and Ruben from the Blue team.
The room was nice and clean.
The resort its self was very clean, inviting and fun.
The only reason it lost a star for me is because the food was hit or miss. For example Pez Vela was amazing but then I was not impressed by the mexican restaurant, Margarita. Maybe I just didn’t order the right thing, but that is my only gripe.
I went with my sister and I felt like there was decent adult only activities, but it is definitely a kid friendly resort so I’d definitely recommend for anyone with kiddos!

Leisure Family

10/10

Exceptional

12 Feb 2026

Rochelle

Great amenities. Lots to do. Food was mostly great and pool was amazing.

Leisure Family

2/10

Poor

09 Feb 2026

Barry

We booked this resort mainly because of the mostly good reviews we saw. We arrived (Jan28,26) and all seemed well with checkin and the room was OK. Nothing special. The resort was mostly younger couples with kids. The buffet was very noisy and the food selection was OK.
We tried booking some specialty restaurants on the first two days but ran into issues with the App not working.
On the second night our group of 7 went to the Mexican restaurant. That night I became violently ill consistent with food poisoning. The rest of the vacation was ruined as I couldn't eat as I was ill and didn't trust the food. Not sure if it was from the lunch buffet or the Mexican restaurant?
I did report my illness to the resort. I never did receive any promised report feedback.

Leisure Family

4/10

Poor

08 Feb 2026

Kyla

Room was nice.
Water in our bathroom was cold easily.
NOT adults only, many children.
Pools were all extremely cold.
Had a swim up room that was not connected to the main pool and it was freezing, we couldn’t use it at all.
Extremely difficult to make dinner reservations, never had an issue with this anywhere else.
Main beach and pool by beach was overly packed and crowded with children

Leisure Partner

10/10

Exceptional

06 Feb 2026

rose f

Yhe staffs, the room was create

Leisure Self

10/10

Exceptional

02 Feb 2026

Valerie

Loved our stay, beautiful rooms, great staff, good food!

Leisure Partner

8/10

Excellent

01 Feb 2026

Joan

Nice room. Great staff. Decent food amd drinks. Beautiful property that seems well maintained. Don't believe the hype about Coco Bongo, it's not with it. Did not like the misleading offer for discount on activities that was a time share bait and switch.
srseems well maintained.

Leisure Partner

8/10

Excellent

01 Feb 2026

Olga

The room was ok! Not sure what happened in the first day that they gave us a different room, but the service we received was amazing! A beautiful experience staying at this place!

Leisure Partner

10/10

Exceptional

28 Jan 2026

Tyler

The rooms are great! Super spacious and very clean. The resort is on the bigger side but it had everything you needed. The pools are staff were excellent. Fernando went above and beyond to make our stay extra special. We had a small bad experience our first night that I shared with the staff. They were so understanding and made sure to make it right. Fernando was so kind and helpful throughout our stay. We will and would love to come back

Leisure Friends

8/10

Excellent

27 Jan 2026

Ivan

The place was beautiful! The amenities were amazing! If you don’t have reservations to eat at the restaurants in the evening, you’re left to eat at the buffet. Buffet food was subpar. I would rather starve all day until dinner. Overall, the experience was nice. I will be going back.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Labib

Exceptional service by the friendly staff. A lot of different places and variety of food. Enough amenities to keep everyone entertained for at least 7 days.

Leisure Partner

4/10

Poor

19 Jan 2026

Tuguldur

Not an adults only - kids will be everywhere except the single building. Despite all inclusive, everything had either an upsell or not allowed unless you pay a very inflated price. Kinda felt like some of the staff as well as locals like taxi drivers were always trying to hustle you for more money. Not very relaxing at all

Leisure Self

6/10

Pleasant

18 Jan 2026

Ashley

The food could have more flavors , the swim up suites should definitely be heated after certain hours if people are paying outrageous prices I was unable to use it unfortunately. The jet tubs could use a bit more pressure to fill up. Also it can be more adult only if the place says adults only the kids section was way to close.

Partner

8/10

Excellent

10 Jan 2026

Denis

The best restaurant meals are at the Italian Restaurant, the food was excellent.

Leisure Friends

8/10

Excellent

31 Dec 2025

Brian

Everyone was very courteous and friendly. The facilities were clean and comfortable.

Leisure Self

10/10

Exceptional

25 Dec 2025

Claudia Ivette

Clean room, staff, amenities, swim up pool, food, beach, bars & restaurants

Leisure

10/10

Exceptional

23 Dec 2025

Indira

Excellent value

Friends_and_family Friends

8/10

Excellent

11 Dec 2025

Anne Marie

Difficult to make restaurant reservations

Leisure Family

6/10

Pleasant

11 Dec 2025

Kayla

Room was spacious and comfortable. Staff were incredibly kind, helpful and fun! The food and beverages seemed average and the hotel was not adult-only as advertised. The specific building in which we stayed was, however the property was very much mixed. This did not seem clear when booking

Friends_and_family Friends

2/10

Poor

07 Dec 2025

Alicia

My first travel out of the country. We were assaulted with so many people and sales pitch. They took up 2 hours upon arrival checking us in and grilling us about ourselves. We kept declining because we did not have a chance to experience the resort for even one minute. In exchange for meeting them for breakfast for a promised short 30 minute sales pitch I declined massages a piece of jewelry etc and asked for a lot of extra coffee supplies for our room. The presentation stole 3 hours of our first morning in Mexico. I had to end it at 11 am by just getting up and walking out. Trying to get me to commit to a 10 year commitment for over 60 grand while ruining my first morning without the benefit of experiencing the resort is not cool!! It did ruin my first day! I was so upset because I kept explaining that to them. I only had 2 full days there. Also- NO EXTRA COFFEE EVER SHOWED UP. Only one cup of coffee a day per person. That’s not all inclusive to me. I will travel to Mexico again but not to any resort affiliated with this one.

Leisure Partner

6/10

Pleasant

02 Dec 2025

AMY

4350 have cockroaches ask for them to spray.

Leisure Family

6/10

Pleasant

01 Dec 2025

keo

Not sure what everyone is thinking, this was 3star on a good day, service was ok- rooms was ok- restaurant closes at 10, a lot of up charge if you want a decent drink.

Leisure Family

8/10

Excellent

29 Nov 2025

Daniel

Our room was very nice. The whole resort was clean and well kept. The staff was incredibly friendly and went out of their way to accommodate us. I was not impressed with some of their tactics to receive upgrades, but we didn't let it spoil our fun.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Elijio

Awesome Staff, Great Amenities, Amazing Food. This is our second visit to Ocean Riviera Paradise, and still loved it.

Leisure Friends

10/10

Exceptional

27 Nov 2025

Kayla

We really enjoyed our week in the El Beso section of ORP. I think that the washrooms needed more signage, like in the lobby they are tucked to the side and you cant see where they are if you are on the other side of the bar there.
The room had a bunch of little things incase we forgot to pack them (toothbrush/razor/sewing kit/q-tips/etc.) and that was a nice touch!
Easy check-in and checkout.
Long walk down to the rooms but there was a trolley you can catch which was great as well.
We didn't have anything bad to say about the place, we loved the Italian restaurant and all of the servers were awesome :)

Leisure Partner

8/10

Excellent

23 Nov 2025

Noel

The room was great and the staff were really friendly and attentive. There were 2 things though that got our attention:

1. The mini bar was limited to 2 beer per day and there was no option to stock it with something else. I dont drive beer but we couldn't get anything else ie: tequila. The ad said \"stocked mini bar\".

2. The resort was billed as adults only however it isnt. There is a building on the property that is adults only. The rest of the property \"which you have to interact with\" is family friendly. So that was a bit of a shock as it wasnt advertised this way in the listing.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Tonya

This property did an amazing job accommodating us.

4/10

Poor

07 Nov 2025

mindy

Was not clear about adults only section, food was poor, did not like the resort layout

Leisure Partner

8/10

Excellent

04 Nov 2025

Kayla Ann

Clean rooms, friendly staff. Decent food

Leisure Partner

10/10

Exceptional

04 Nov 2025

Jie

Good

4/10

Poor

28 Oct 2025

Mitch

It was advertised as adults only but it certainly wasn’t. Almost every meal and everywhere we went except around one pool we had children around us crying or screaming. We went to the resort because it was advertised as adults only we feel like we were deceived. We won’t go back.

2/10

Poor

27 Oct 2025

Kirk

This is not an Adults only hotel, It has adults only rooms and a pool! After a 15-hour journey, or a 70 hour stay I experienced significant delays accessing my room due to repeated issues with the room key, which required multiple trips to reception in high temperatures.
The first room assigned to me had a broken bed and a persistent damp odour in the room . After further delays another 3.5 hours I was moved to a second room, which was acceptable; however, the bathroom was in poor condition, with a broken shower and outdated facilities. Despite raising these concerns, I was informed that the hotel was now fully booked and no immediate alternative could be provided. Additionally, noise from a film projected outside my room was also not what I needed. I sent an email during the night to rate my checkin experience. Only then was I was eventually offered an alternative room late in the afternoon, but as I explained the timing terrible as I was leaving to go to a wedding at another hotel. Overall, this experience fell far below my expectations and was the most disappointing hotel stay I have had in recent memory. Even on checkout as I explained my issues I was told that \"some guests do not share you opinion\" Once again only in my opinion I have stayed at much better and not adults only.

Leisure Partner

10/10

Exceptional

22 Oct 2025

chris

We stayed at Ocean Riviera Paradise in the El Beso adults-only section and overall had a great experience. The resort is a good size — big enough to explore but not so large that you can’t walk everywhere. The property is very clean and well-kept, with lots of wildlife around, which gives it a nice tropical feel. Our room was cleaned daily, and the mini bar was always restocked, which we appreciated.

The staff were friendly and attentive throughout our stay, and service at the bars and restaurants was excellent. It never felt overcrowded, which made it easy to relax. There were plenty of dinner options, and we rarely ate at the buffet since the à la carte restaurants were so good. Our favorite was Blue Moon, which had great food for both breakfast and dinner, and the host there was always welcoming.
A big shoutout to Lisandro, our concierge, who went above and beyond. Our mini fridge wasn’t working on the first day, and he got it fixed right away, then surprised us with a bottle of champagne and desserts. He also gave us a helpful checkout tip that saved us time and money at the airport.
A couple of downsides — the beach is quite rocky, and there isn’t much space to relax by the water. Also, there are people around selling excursions and activities, but they’re never pushy and leave you alone if you say no.

Overall, the food, cleanliness, and staff made for a really enjoyable and relaxing stay.

Leisure Partner

6/10

Pleasant

19 Oct 2025

Hugo Anibal

Ocean Riviera Paradise El Beso – Honest Review

Overall, this resort has some nice highlights but also a few drawbacks. The rooms are spacious, modern, and very comfortable. The buffet offered a good variety of food, and the coffee shop and late-night snack bar (open until 6 am) were great perks. The margaritas at the Mexican restaurant were excellent — especially the jamaica margarita! The bowling alley was also a fun addition, even though playtime is limited to about 10 minutes per person.

The main disappointment was the beach — very small, with large sandbag barriers and cloudy water that took away from the usual Caribbean charm. Entertainment was not as organized or lively as other resorts, and the prizes for games were always just a T-shirt. The shows at nights were at a much lower quality compared to other resorts. The nightclub felt more like a sports bar, and the DJ stuck to the same playlist all night without taking requests. The worst was the constant pressure to upgrade to their “Privilege” package got annoying after a while. The resort seemed to catered to Privilege guests only.

In short, it’s a comfortable resort with decent food, great margaritas, and a few fun extras, but the beach, entertainment, and upselling take away from the overall experience.

Leisure Friends

10/10

Exceptional

17 Oct 2025

AMAR

I want to personally thank one staff member Lisandro for going above and beyond for making our trip extra special. It was my wifes first time to mexico and she was not happy with our room and we had some issues when we first reached out to expedia. But Lisandro turned it around and was able our stay excellent. Many staff members were also very kind. The buffet and food is actually good. Its hard for me as I do find places based on good food and they didnt disappoint. Probably the best food out of any resort Ive been too.

Leisure Partner

6/10

Pleasant

16 Oct 2025

Stephanie

Pros: Nice rooms, lots of dining options with great food, great customer service at bars and restaurants.
Cons: entertainment wasn’t great, not many activities or shows. Was told non motorized activities would be free but kayaking was $12pp. There was also a lot of sales people constantly trying to get you to upgrade or buy a timeshare which was annoying.

Leisure Friends

10/10

Exceptional

30 Sep 2025

Angel

Rooms were extremely clean,staff was outstanding and the food was delicious. Would recommend this hotel to friends and family.

10/10

Exceptional

26 Sep 2025

Chasilyn L

I had the best time! My fiancé proposed to me here. The resort made sure everything was in place for my proposal. This resort will always hold a special place in our hearts. 10/10 recommend!!!

Leisure Partner

8/10

Excellent

20 Sep 2025

Kya

Me and my family went for our annual trip and we were very appreciative of the room upgrade to include a swim out pool. We also had a concierge, Lisandro, that was absolutely phenomenal. He assured every day that me and my family had all our needs met and if we ever needed something he was very accessible via WhatsApp with a quick response. Other staff members that stood out for their lovely service were David and Zuleyma at Route 66. Overall we had a better experience because of their kindness.

Leisure Family

10/10

Exceptional

20 Sep 2025

Marquinn

5 stars food was incredible room was nice service was good. I liked the property so much I booked the same property in the DR for my next trip

Self

10/10

Exceptional

20 Sep 2025

Krystal

I came from Chicago to visit this resort as a 1st time out of country experience and Lisandro was phenomenal, very welcoming, and extremely helpful. Everyday I was there he delivered top tier customer service, Lisandro is the main reason I have already referred so many people to take a trip to this resort, he is just overall amazing person.Also David from Route 66 was an outstanding waiter, he was very welcoming as well, he went above and beyond to make my family’s experience the very best and he did just that. Thank you to the staff for great hospitality we will be back

Family

10/10

Exceptional

19 Sep 2025

Alexus

Lisandro was very helpful the whole stay , went above and beyond bro make sure the stay was good!
The housekeeping for the whole stay would take wash clothes and towels and not replace , would have to call every day to get more towels brought up and would sometime take them a while to bring

Leisure Family

6/10

Pleasant

11 Sep 2025

Dorothy

The property is very nice,clean,food amazing but some of the staffs are rude and if you’re black they will make you feel a nobody that’s the only reason i will not go back there

Leisure Friends

10/10

Exceptional

08 Sep 2025

Raida Cisela

We loved the property and amenities; the staff is very professional, and the service is great in all areas.
However, the specialty restaurants La Locanda & Steakhouse have very poor air conditioning inside, which makes the dinner experience super uncomfortably hot. Someone in our party even felt so bad that she could not finish the meal and had to step outside of the restaurant, it is a shame since we booked this hotel for a party of 6, and ended up having such a bad experience.

Leisure Family

10/10

Exceptional

25 Aug 2025

Frank

Great property

Leisure Partner

10/10

Exceptional

20 Aug 2025

Souro

It was just an amazing experience. The food was great and the facilities were very convenient. We also booked some tours and it was just great. Will definitely come back again.

Leisure Partner

6/10

Pleasant

12 Aug 2025

Lexi

Booked the swim up pool room and loved it. Went for birthday and we told them and they sent complementary wine and chocolates and then again once we told them we got engaged! Reservation restaurants were okay but the portions are small and the buffet was not good. Same options for lunch and dinner and same every night. Only had like 2 main buffet lines that changed foods everything else was the same. When sitting at buffet we had to ask every time for water after waiting 5-10 mins. The adult side is very small. The swim up pool room is apart of adult only but they only have 1 small pool that is adults only. Literally every single thing else has kids and we were thinking it would be separate with kids and family one side and adults have their own side but no just one pool. Every restaurant but one breakfast one is family friendly so if you’re wanting separate adult and family resorts this is not that. A lot of the workers also don’t really pay too much attention and overlook English speaking families. And a lot of workers are racist. I’m white and my boyfriend is black and we got overlooked so many times even when we got to wherever before anybody else. Many times we’d be at the bar before other people and they wouldn’t come over and they weren’t busy but when other people white or Spanish speaking, would show up they would go straight to them and we’d have to ask every time to be helped and then they always had some attitude.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Haviva

great place!!! i loved it so much! will be definitely going back there!!!

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Brian

Property was nice and well kept. Unfortunately there is not much of a beach to speak of. Severely eroded when we visited in August of 2025. The Sargassum was definitely in full force as well, but that is out of their control. They worked diligently to remove it every day. Our swim up room was excellent, air conditioning worked well. We really enjoyed the food here, especially at the Buffet. The specialty restaurants were all a bit warm which made the experience less than enjoyable, but the food was good. The staff was extremely friendly and our Concierge Lisandro was great! He checked in with us numerous times and assisted with dinner reservations. Also a special shout out to Miguel at the el Beso swim up bar. He was excellent, remembered our drink orders when we came up each time and made a delicious margarita!

Leisure Partner

6/10

Pleasant

08 Aug 2025

Kylie

Room: Our fridge didn't work and it took three days to replace the fridge. One of the sink drains didn't drain properly, fixed on day two and our toilet didn't flush properly. Our door didn't close, unless we slammed it, because the door jam piece was bent.

We didn't realize El Beso was an ADULTS ONLY SECTION on the resort. We were also asked to take a one hour \"tour\", which was a huge sales gimmick and took 3 hrs. Even after this, people stopped us at breakfast, in the lounge, at the pool and in other areas to ask us to take this \"tour\". The constant hounding to purchase something got annoying and was not appreciated.

The food wasn't great. Everything in a sauce is cooked in the same red tomato sauce. Salt and pepper is not easy to find. The steak house was ok, because we ordered our steak medium rare. Crepes are good. All the seafood and meat, in every restaurant, was overcooked, it was chewy and not easy to eat.

The pool in El Beso was great, until it got busy. Once it got busy there were no lawn chairs to use. We tried to sit in the \"premium\" section, but got kicked out, because we weren't members. When we mentioned that there were no chairs available the guy told us \"too bad\" and made us move, however, another couple (not premium members) were able to stay. Staff throughout the resort was rude, except our maid.

The beach is covered in seaweed (not their fault).

Pros: quiet in El Beso. Good drinks. Easy to get around. Rooms were clean and quiet.

Leisure Partner

6/10

Pleasant

28 Jul 2025

Tanya

The property is beautiful, well maintained. The rooms are nice. The bed was not very comfortable. There was a roach in my room... Not happy about that but I did expect bugs.

I was disappointed in the service. There was an incident at one of the Eden pool where 3 of the guest, 2 guys and 1 lady consumed too much alcohol and clearly needed help. They were dehydrated it was too hot. The lady threw up on the ledge before she got out of the pool. the staff stood by and watched them and when we inquired about medical attention for them we were told there would be an extra charge for that. A few of us went into action to help them.

The in person restaurant reservation system for the Japanese restaurant is insane. The reservation stand is open from 8:30 a.m. to 5:00 p.m. we waited in line for 30 minutes!

The best food on the resort is pez vela and blue moon (adult only guest) the buffet was good as well. I’m not a fan of buffets however they have omelet and pancake stations as well as foods from all around the world.

I was underwhelmed with the food at the steakhouse and Mexican restaurants.

We spent a lot of time at the piano bar in the main lobby. The service was amazing! Fun atmosphere. We did karaoke and played bingo. I had an amazing experience at the spa as well.

In most instances the service was good not great. The night before I left I arranged for bellman service at 9:30am. At 9:40am me, my luggage and bags trekked our way to the lobby.smh

Leisure Family

2/10

Poor

25 Jul 2025

Cynthia

I was disappointed and would not recommend this resort. Drinks included in the regular package are terrible and the premium drinks (which you pay extra for) were just ok. Some of the resort staff were not friendly at all.

Leisure Family

10/10

Exceptional

19 Jul 2025

Dylan

Lisandro and Gercia, were attentive, kind and dedicated to ensuring our trip to Ocean Riviera Paradise (El Beso) was everything we wanted. The whole staff truly made our week in Mexico and my sister’s wedding a memorable experience. The resort is beautiful, the food is great and we would definitely recommend it to anyone looking to visit a resort near Cancun!

Leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Siomara

the staff was amazing! they were very respectful and helpful.

6/10

Pleasant

07 Jul 2025

Kristen E

This resort is… fine. The food is just okay, nothing amazing. They have a bizarre dress code that’s only sporadically enforced, the bars and restaurants close at weird times, and it seems like many of the employees are there mostly to sell you stuff. A bit frustrating and I won’t likely go back.

Leisure

10/10

Exceptional

05 Jul 2025

Quamaine

A really nice resort with a lot of things to do

Business_and_leisure

10/10

Exceptional

30 Jun 2025

Lynne

The food options are endless. The staff are all fantastic. The El Beso section is amazing. The grounds are beautiful and the room was spotless.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Dana

Rooms nice and clean, Staff friendly, and amenities worth the price. Will definitely be going back.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Neil Errol Dela

Amazing experience! Service, the food, the people, customer service, our room, everything was so good! Would definitely come back again!

Leisure Friends

10/10

Exceptional

19 Jun 2025

Hazel

The staff was amazing

Leisure Friends

8/10

Excellent

18 Jun 2025

Aaron

We had an incredible stay! Ariz was a fantastic butler and made our stay so memorable with her help planning our engagement dinner. The food was solid and making reservations was a breeze with Privilege. Staff was very friendly and drinks were solid as well. We did not like the fact that we did not have access to Blue Moon for breakfast even though we were Privilege tier with no children. Overall there were some small things that were an inconvenience. It was hard to get new beach towels since there was no staff at the huts at the time. The seaweed is also bad this time of year until October so do be aware when booking, but it did not affect our stay too much. Minus these issues our stay was amazing and we would absolutely come back again.

Leisure Partner

10/10

Exceptional

15 Jun 2025

sierra

Had an amazing 6 nights. We loved everything about this resort! The food, entertainment, shops, staff, pool. Only thing is be aware of the time of year you’re traveling if you’re an avid beach go-er. We went this past week and the seaweed was crazy! (not anyone’s fault, i know it’s mother nature, but want to just throw that out there).

Leisure Partner

10/10

Exceptional

12 Jun 2025

Dalya

It was great!

Leisure Family

6/10

Pleasant

11 Jun 2025

Yostin

I love the staff very attentive but I forgot something in the room and the resort told me to send an email but in the email says invalid I keep talking to them but I don’t get a solution to get my stuffs back

Partner

6/10

Pleasant

03 Jun 2025

Stanley

Stayed El Beso for 10 days middle to end of May.

10/10

Exceptional

01 Jun 2025

Carlos

Great place to have a quiet and relaxing vacation

Leisure Partner

10/10

Exceptional

31 May 2025

Jasdeep

Carlos is the best. <3

Leisure Friends

10/10

Exceptional

24 May 2025

Brittney

Beautiful rooms
Beautiful grounds and pools
Lots of dining options and bars
Lots of activities day and night

Leisure Partner

10/10

Exceptional

23 May 2025

Adrienne

Clean, helpful and friendly staff

Leisure Family

6/10

Pleasant

20 May 2025

Vitaliy

I’m a little surprised that this resort is claiming to be five stars. I think it’s a solid 3, at best. Food and drinks are below average. Property isn’t old, but it’s heavily worn out/aged, your room will be in constant state of moist, and pool chairs/umbrellas are hard to find over the weekend. Service was definitely a disappointment, help was either hard to find or wasn’t in a hurry to assist, even though those that were there were nice enough. Just sharing an overall vibe/operation of the place as it stands. P.S. Beach is non existent, probably nothing they can do, it’s just where they’re located.

Leisure Partner

10/10

Exceptional

20 May 2025

Diamela

A great experience. Veey good service, especially the person who always helped us at the pool ( IRENE) very pleasant and unbeatable service , always smailing and very friendly. Recommended !!! I wish all the waitresses were like her!!!

Leisure Partner

6/10

Pleasant

16 May 2025

Alec James

Resort is small but well done. Food in buffet is great and the restaurants were all amazing! The biggest issue I had was the slew of sales and services that are pushed on to you at all times. Relentless amounts of people approaching you everywhere. It’s hard to get to the buffet without being approached by someone with the intention of selling you a timeshare. The excursion people also will continually approach you at the pool and anywhere on the resort. This is a first for me. I understand the lobby area having some sales folks in it but my wife and I had to change routes from our room to the buffet to avoid sales men approaching us multiple times! Resort is clean and nice but I have never been more frustrated on a resort. It’s saddens me to say I was released to be leaving. Hope they solve this! Service staff were amazing and it’s a happy resort but this does need to change.

Leisure Friends

10/10

Exceptional

15 May 2025

Amber Lee

Amazing resort!

Leisure Family

10/10

Exceptional

12 May 2025

Mariela

Wow! I was recommended to come to El Beso by a family member and i went to spend my birthday with my husband. It was an amazing experience & we has a great time at el beso. The food options are great, the rooms are amazing and comfortable. The staff is nice and friendly. Only thing I would of loved more was the beach area can use some improvements and the premium club staff that approach you as you arrive… they talk you into signing up for a breakfast in return to gifts. If you are experienced with how that works then you know. However i totally recommend el Beso resort. Loved it!!! Will definitely return.

Leisure Partner

10/10

Exceptional

08 May 2025

Michelle

Staff were great, food good but the beach was crowded and beach pool too small and in bad shape. The spa staff were great but it was in horrible shape. They should be ashamed of selling admission to that terrible spa

Leisure Partner

10/10

Exceptional

07 May 2025

Melissa

We had a great stay, all the staff in El Beso were so helpful and amazing. Special shout out to guest services Karen & Lisandro for all their help making ours friends birthday special.

Leisure Friends

8/10

Excellent

01 May 2025

April

Food options were substantial. Drinks were ok. Staff well trained on up selling.
My biggest complaint was the multiple attempts at selling time shares and if you didn’t agree to buy, you’re treated like an undesirable and with disgust.

Leisure Partner

6/10

Pleasant

01 May 2025

Darren

Very Average

Food was very average, very little fresh fruit available. Most drinks were pretty bad with terrible sugar mixes used. Bad location for adult pool - it is directly across from the kids pool...
We booked hydro therapy at the spa - extremely disappointing! They were completely unorganized, sauna was not turned on and ready for us. There was no guidance or assistance, hot tub wasn't very hot...

Partner

8/10

Excellent

30 Apr 2025

Miguel

Lisandro es un empleado excepcional siempre estaba al pendiente de nosotros. Luis y Daniel los Bartender también son buenos y siempre es nuestros tragos y el. Último ES Danny todos son ejemplo de. Empleados. Esto fue todo en el Beso taban al pendiente de

Leisure Partner

10/10

Exceptional

27 Apr 2025

Daphnie

We enjoyed our stay at El Beso and were impressed with all the additional things that are included like tennis, kayaks, paddle boards, etc. lots of food options but there is some down time when restaurants are not open. Didn’t love that.
Would visit again.
Rooms are nice.

Business_and_leisure

8/10

Excellent

26 Apr 2025

William

Really disappointed in the food.....taste, quality, and limited selection. The buffet was very unorganized. Way to many empty chaffing dishes.

Leisure Family

10/10

Exceptional

23 Apr 2025

Jacqueline Kay

My husband and I stayed for a week and absolutely loved everything about this place. Food was great, room was great. Service was great. The only downside was the beach. But, the pools were great. We are already talking about returning!!!

Leisure Partner

10/10

Exceptional

15 Apr 2025

Wayne

Taylor vacation

Amazing friendly customer service, the staff are outstanding very clean resort and beautiful surroundings.

Partner