Name: El Beso Adults Only at Ocean Riviera Paradise AI
Address: Carretera Federal Chetumal – Cancun Xcalacoco Km 2, Playa Del Carmen, 77710, MX

10/10

Exceptional

26 Jul 2026

LLUVIA

Liz from entertainment was amazing
the Server from the steak house Maximo was exceptional. Drivers Nicolas, Ernesto and Efrain were great very helpful and friendly. Very nice place to stay with the family. Definitely recommend it. We would definitely be back. Big thanks from Theodore and family.

10/10

Exceptional

25 Jul 2026

Marilynn

Swim up bar and food selections

8/10

Excellent

24 Jul 2026

Jessica

The resort was beautiful and my room was more than expected. The only downside was the racoons and coati that were running through the resort and they even came in restaurant trying to get food from off table or from guest. They were not harmful just overwhelming. The staff did try to get us to attend a presentation to sell there \"timeshare\" options. They were a little aggressive with it.

2/10

Poor

23 Jul 2026

Pamela

NOT ADULTS ONLY! This is a family resort with a building reserved for Adults only. I feel lied to as they advertise as one thing BUT truly another. As someone with no kids, I wanted to enjoy a resort with adults, not have to worry about kids running around, screaming and that’s what I got. There is one restaurant on the property (El Beso) that’s the only Adult only restaurant out of the 10 or so restaurants that is NOT even advertised/ mentioned to you, we heard about it from another guest there at the resort. However, it seems El Beso is the only restaurant used for private events so when it is in use, the people looking for an Adult only meal space have no other option. Well, order room service you might say, we tried that and were told we can only order 3 items as there are only 3 occupants in the room, food came and was not tasteful at all. Most of the food we ate there was warm at best, was there for 7days and had 3 hot meals - 2 were from the restaurant on the beach. The pool was a snooze fest, the entertainment team need more ideas and need to be more motivated. The music there is very laid back, not hype music. Kids pool had it going on, I feel like this resort is a family resort who wants to tap into the Adults only resort BUT are failing. Basically, spend your money here is it is a family vacation, or if they convince you to buy their “Privilege membership” packet - those 2 groups were definitely catered to by the resort. Don’t go here if looking for an Adult Only.

10/10

Exceptional

22 Jul 2026

Kevin

C’est un très bel hôtel. J’ai beaucoup aimé la propreté, la beauté du site. Certains employés sont un peu râleur mais la majorité est agréable. La nourriture était très bonne. Juste faire attention au animaux qui se faufile dans les chambres 😁

8/10

Excellent

22 Jul 2026

Clover

First of all, the hotel staff, housekeeping, and the food were excellent. My biggest disappointment was the beach. Unfortunately, the sea was in such poor condition that it was impossible to swim. I understand this is probably beyond the hotel’s control.

Every day I went down to the beach hoping it would be better, but every single day there was a strong sewage-like smell and the water was full of brown seaweed. It was very disappointing that such a beautiful resort did not have a usable beach.

We also experienced a few problems at the pool. Unfortunately, the quality of some of the guests was not very good. Our inflatable float was stolen twice. When we asked the people who had taken it, they claimed it was theirs and even insulted us. The hotel management responded quickly and tried to help, but I still expected at least an apology from the people involved.
İnternet was so good

8/10

Excellent

18 Jul 2026

William

More options in the evenings

Partner

10/10

Exceptional

17 Jul 2026

Yarnell

Staff was amazing the resort was very clean well maintained the swim up pool to my room was amazzzzzzing I will definitely be returning.El Beso thank you so much I really enjoyed celebrating my birthday with you guys kudos to the ENTIRE STAFF

Friends

8/10

Excellent

16 Jul 2026

Shawn

The food was ok. It is not a 5 star property. A better rating would be 3.5. The food was a big disappointment. The lunch snack shacks by the pools were the worst. There was not much variety (beef burgers, chicken burger or 3 different sweet creapes) and the beef burgers did not taste like actual meat. They tasted more like a gas station burger. The best place for lunch is the restaraunt on the beach, Pez Vela. The food was good and the ocean breeze kept it cool. The Sakura restaurant was nice and put on a good show. The steak restaurant is good. I would recommend the caesar salad and family dinner. The Italian was delicious and has very good atmosphere. We ate at the Blue moon (adults only) for breakfast twice. It was very good food and had very good service. We ate breakfast, lunch and dinner at the buffet a few times. The service was hit and miss. Mainly miss. I would order a diet pepsi and my adult son would order a Pepsi. Most times we didn't end up getting them. Sometimes we got 2 of 1 kind. The food was ok at best. They did have a microwave available to heat the food up if needed. The restaurants do have ac but it can not keep up with the heat. It is very hot in them. The pools are very nice and the highlight of the hotel. We stayed mainly in the El Beso (adults only) pool. It was calm and had a few activities like volleyball and bingo. If you want to go for the beach and ocean, this is not the hotel for you. There are piles of sargassum on shore and extends in ocean

Family

2/10

Poor

15 Jul 2026

Candace

It was bad, terrible, horrible. The pictures on the site are misleading. If you don’t like sharing the resorts property with Mexican raccoons ( google it, it is a such thing), regular raccoons, monkeys in trees, deer, cats, iguanas, and crocodiles. The food wasn’t good, the pools only looked good at night with the blue lights in them. If you do book, make sure that you keep both locks on your balcony door locked because if not you’ll have an unwanted animal invading your room. This property isn’t exclusively an “Adults Only” property either, Kids were everywhere!

Partner

10/10

Exceptional

14 Jul 2026

Aneesa

I've stayed at this hotel several times, and it's a great getaway with lots of restaurant options and very close to the beach. Although advertised as adults only, there are kids on the resort, and designated \"adults only\" sections, pools, and restaurants. I would definitely recommend this hotel to friends and family!

Partner

10/10

Exceptional

14 Jul 2026

Jordan

Great place to stay. Staff was amazing and upgraded us to a better room for our honeymoon. Will definitely be going back.

Partner

10/10

Exceptional

13 Jul 2026

Porscha

I had an amazing experience! The staff truly made this trip unforgettable. A huge thank you to Marcelo, Maria, Alfredo, Santiago, Luc, and Angelica for their exceptional hospitality.

Marcelo made some of the best cocktails I’ve ever had, especially at the swim-up bar! Santiago also kept the drinks flowing in the lobby and was fantastic. Luc gave an excellent premium tour, and Angelica made all of the pool activities so much fun. Everyone was incredibly kind, informative, and welcoming—they truly made me feel at home from the moment I arrived until the day I left.

The resort had such a fun and social atmosphere that I met so many wonderful people from all over the world. It was easy to strike up conversations with guests from other hotels, and the party never stopped!

I had the absolute best time and will definitely be back very, very soon. Thank you all for making this such an unforgettable vacation! Only downside is I didn’t get my pool pictures before I left. They gave us a free photo shoot and I wish I remembered to ask for them.

Partner

10/10

Exceptional

11 Jul 2026

Ebony

This was an amazing trip staff was amazing Antonio assisted us so much . Food was good privilege package is a must absolutely the best . We will be going back soon

Partner

10/10

Exceptional

10 Jul 2026

Crystal

Andrea was the absolute BEST, she assisted with each part of my stay. She deserves
a raise if we’re being honest. Additionally the rooms are top tier and it’s always activities going on to stay engaged. The food was on point? Shrimps, fish everything. One of the resorts I’ve visited this year with swims up bar in the pool and swim out pool from my room.
Definitely will return.

Partner

6/10

Pleasant

09 Jul 2026

Karla

The staff it’s not friendly and it’s too much complicated for reserve restaurants

Family

10/10

Exceptional

06 Jul 2026

Juan A

Our 3rd time staying at an Ocean property and 2nd time staying at the adults only El Beso. We enjoyed our stay and would come back. Our room was spacious clean and we loved that we had a bath tub as well as separate shower. The balcony facing the pool was great. Food was great and drinks. We just wish there was more lively entertainment on the adult only side. Even the music playing during the day was rather low, we would have preferred a more lively party vibe considering it was adults only. The property was expansive but not super huge so easy to get around and shuttle was a great plus.

Partner

4/10

Poor

05 Jul 2026

Priscilla

The entire staff was extremely phenomenal, the shower in our room was amazing, and having a pool in our back door was a plus but unfortunately that’s all we enjoyed. There was no night life for us adults, it’s advertised as “adults only” and that is a lie. Kids, teens everywhere! Food was 4/10. Not ONE good dessert. Walking out to the ocean was a no-go: there’s a small drop you gotta get over in order to get to the water. AC in all buildings and restaurants could not keep up with this heat- sweating at all times while trying to dine.

Partner

8/10

Excellent

05 Jul 2026

Liette

THIS IS NOT AN ADULT ONLY HOTEL but a really small section in a huge family oriented hotel!!!!! A lot of kids everywhere and a lot of noise! If you want a relaxing place and you dont want kids around, don’t come here! If you have kids, it’s a great place with many kids activities all day long!
(Only one adult only restaurant and one pool but it’s a party pool).

The rooms and food are ok but not a 5 star. You have to pay extra for a lot of things (some food in restaurants, etc). The buffet is much better that the restaurants (go when it opens, less people and the food is better). Many choices.
You have to make your restaurants reservations in the morning and good luck! 45 min in line in the morning to reserve the japanese (we have better things to do than that).
The staff is friendly and our butler Lisandro was really amazing! We had a nice week because of him. He moved us to a more quiet room. THE EL BESO ADULT SECTION IS RIGHT IN FRONT OF THE KIDS WATER SLIDES AND WE HEAR SCREEMS ALL DAY LONG!
Dont come if it’s for the beach. The beach is no longer there… it has been eaten by the sea and a lot of sargasm even if those poor guys are trying to pick it up. It’s too bad. We really enjoyed Mikés coffee shop with many choices.
It’s a big resort and not many shuttles so if you have walking issues, dont come here.
If you are not a privilege member, you dont get the same things that a regular traveller. Not the good alcool, not the same food in restaurants, etc.
I give a 4*

Partner

6/10

Pleasant

04 Jul 2026

james p

First thing. THERE NO BEACH!!!

Second thing : if you are adults looking for a adult get away this place is not for you. While they advertise a adults exclusive the water park for kids is right connected and nobody enforces adult only pool rules. Families with young children are everywhere. After the first I transfered to another hotel and the staff was helpful.

Partner

8/10

Excellent

01 Jul 2026

Jerome Davon

Great resort and staff, unfortunately got some kind of food poisoning half way through our stay

Partner

10/10

Exceptional

30 Jun 2026

Ricardo

A Great All-Inclusive Hotel Choice in Playa del Carmen at an Affordable Rate
We really enjoyed our stay at the “El Beso” adults-only section of this hotel. From the moment we arrived, the staff was friendly, helpful, and kind.

The hotel grounds are beautiful and well-kept. Although it's a large property, it's easy to navigate on foot. Shuttles are continually available to transport you around if needed, but we preferred to walk and enjoy the beautiful views and wildlife.

Because we stayed in the month of June during the high sargassum season, the beach was not swimmable, but there are plenty of other activities that can be done. You can also book a tour at the hotel to Cozumel, cenotes and many other attractions of the area that are worth visiting.
With the privilege option, we gained access to all areas of the hotel, including the privilege lounge, where we had a great à la carte dinner. Rosa, our assigned butler, was always checking on us and made sure that we had everything we needed.

We booked a swim-up room, which was lovely—clean, spacious, with very comfortable bedding. The pools were not overcrowded, and we had no trouble getting drinks at the swim-up bar at El Beso.

The Amaranto buffet offered a variety of delicious choices. Although it was often busy, there was always seating available. We also enjoyed the main lobby bar and the coffee house during our stay.

Partner

10/10

Exceptional

29 Jun 2026

Hudson

Absolutely amazing stay! Would recommend this place to everyone. The staff were one of our favorite part of the trip. The head service manager, Antonio, was so kind to be intentional with us and make our stay very enjoyable. Also, 2 baristas at the coffee shop named and Samantha and Sonya were always so kind and made us feel so welcomed. Such an enjoyable trip!

Partner

6/10

Pleasant

28 Jun 2026

Ariana Jordan

Enjoyed our stay with our swim up pool room. That was the best add on we did. Food was good and decent portion sized at all restaurants. There was a small room service menu but was very fast. Lots of animals around the resort. The crocodile brings lots of mosquitoes so bug spray is a need. All staff was nice and bar service was quick at all bars. Check in and out were fast and easy.

Friends

6/10

Pleasant

25 Jun 2026

Vanessa

When we first arrived the room was dirty, fridge was not working, and the room was hot. They did give us a different room and that room was good. Other than that it was good.

Partner

10/10

Exceptional

22 Jun 2026

RAFAEL

We had a wonderful stay here. We did book an adult only but once arrived we realized the only things that was adult only was 1 private pool and the actual building we were staying in. Once you start to rome around the resort it is 100% kid friendly. Other than that, we enjoyed our time, customer service is top tier! Our butler Adrian went above and beyond to make sure we were always satisfied and took care of all of our dinner reservations and guidance around the resort!
Fernando checked us in and warm greeting as Maria checked us out to make sure we had a great experience. All the staff was great, food and restaurant service was really good too. Over all great experience and a great time!

Partner

6/10

Pleasant

18 Jun 2026

Sheila Renee

This is connected to a family resort so if you want adults ONLY don’t go here. The restaurants are tied together so you are around children the buffet was nothing special and the room
Service you could only order 1 time in 24 hours unless you were privilege guest the swim up rooms are ok, nice steps to the pool but no
Steps to Your private lounge chairs and it was 4 ft deep so hard to get up the side and get to chairs ..very long walk from front of resort to the beach they do have a trolly car to take you , you just have to wait on it. Things are spread out and only one adult pool, others are for family or privileged. Had to have reservations for all restaurants, the adults grill was right by the pool but you had to eat in area could not take it to your chair, unless you was privileged….over all I have been to Cancun 6 times and this was my least favorite…I’m not usually ready to leave but was here.

Partner

10/10

Exceptional

17 Jun 2026

DANIEL

Estas fueron mis primeras vacaciones a Cancún. Todo estuvo excelente los empleados muy amables, la comida, muy rica, todo muy bien

Family

8/10

Excellent

15 Jun 2026

Jacob Alan

Using Expedia got our group upgraded to the privilege status at this property, saving around $600 and providing us with multiple extra services. This included unique dining options, exclusive lounges, and services, like booking reservations for us. Overall, the stay was great, with only minor issues here and there, but nothing too serious. Service in some restaurants was a little slow, and some of the food could have been better, but most restaurants did not have that issue.

Friends

8/10

Excellent

15 Jun 2026

Aracely

Great place, clean, entertaining was also good

Partner

8/10

Excellent

15 Jun 2026

Shelby

The staff was super friendly and helpful!
Food could have been better at some of the dinner restaurants but overall a nice resort.

Friends

6/10

Pleasant

14 Jun 2026

Jennifer Briana

The resort itself is beautiful, I would not come back though. It’s advertised as an adults only but it’s only a section of the resort. The food was terrible some of the worst i’ve had in Mexico and just at any resort. The quality of the food especially the meats are bad. They also give your the cheapest type of liquors. The resort itself and any restaurant you go to there is very understaffed, you wait like 10-25 minutes for drinks, even for a soda.

Rooms
You will tend to find roaches in the room.

Friends

10/10

Exceptional

11 Jun 2026

Crystal

The property was amazing the swim put was everything I needed the staff was very mice and helpful and my butler Azis was absolutely wonderful. The food was probably the best Ive had at any all inclusive I have stayed at. The spa is also very beautiful I got a facial and full body massage both CHEFS KISS! they even gifted us with a face wash and and toner set to take home! El Beso made my birthday very special Thanks so much! I will be returning!!

Family

10/10

Exceptional

01 Jun 2026

felipe pina

The hotel is a wonderful, family-friendly destination with a few adults-only areas for those looking for a quieter atmosphere.

Our favorite restaurant was Margarita — if you visit, look for Mario (quesadilla maker). He is incredibly kind, welcoming, and attentive. Mario’s quesadillas were so good you’ll probably end up having more than one while enjoying some great conversation with him.

If you become a Privilege or Exclusive member, ask for Alan as your advisor. He helped my friends and I find the best places to visit and arranged our restaurant reservations to fit perfectly into our schedule.

The resort itself is a great place to stay and enjoy without ever needing to leave the property. There are plenty of activities and entertainment options, and the whole resort feels like a small town with something for everyone.

Family

8/10

Excellent

27 May 2026

Yokaira S

The room was very clean, and the staff was super friendly. The food was also very good. The only downside for me was the long wait times at the restaurants. The beach was not the greatest, but I really enjoyed the pool area.

Partner

10/10

Exceptional

26 May 2026

Sara

LOVED THIS RESORT! Overall everything was amazing. I did the adults only and definitely worth it, although I went during the wrong time when the seaweed season arrived. The resort did its best to clean the beach. But overall the pool was amazing, room amazing, and not to forget the amazing staff members. The only con I say is the check in was slow having one person check in everyone for the adults only but still they were very helpful and explained everything! 10/10 definitely come check out El Beso! (Even if you don’t do the adults only it’s an amazing stay!)

Friends

10/10

Exceptional

23 May 2026

Mark Robert

Stayed with my wife in roof top junior suite in El Beso building from May 16-23. We had a great time: drinks were well-made, service was excellent, room was cleaned and well-maintained, staff was friendly. I'm not a foodie but I thought the food was really good, and they were very accommodating with my dairy allergy.

Unfortunately beach was hammered with sargussum, but they were clearly working hard to remove it. I blame climate change, not the resort's fault. Other than that, I can't think of anything to complain about! Highly recommended, will definitely return.

Partner

2/10

Poor

23 May 2026

Melinda

Unfortunately, this is not an adult only resort. They have an adults only section, but the resort itself is not adults only.

When I booked the trip, I specifically use the filters for adults only and all-inclusive. This resort was all inclusive, but was not completely adults. Only if you were looking for an adult only resort do not book this one.

The staff was great and our room was beautiful. But I will definitely never come back to this resort unless I’m coming with grandchildren. This would not be a place I would book for just the adults only side. My husband and I are empty nesters and we definitely enjoy resorts without children.

Partner

8/10

Excellent

20 May 2026

Jennifer

The pools and room were clean. The AC was good and all the staff was great except the bartenders. They were slow and unfriendly. Would look at you 3-4 times and just not help you. Several ppl complained. They also didn't have enough smoking areas convenient and closer to the adults only area so ppl were smoking where they should not have been.

Partner

6/10

Pleasant

18 May 2026

Terence

The reason for my rating is based on the \"Adults Only\" portion of this listing and the feeling of the resort being understaffed. This is a very misleading listing, and this property is in fact NOT adults only. This resort is attached to a much bigger resort that allows kids. There are only a few locations that are actually adults only, but we noticed that the staff even stretches those rules and will allow kids in those locations as well. The service at the restaurants and bars were underwhelming and at times we felt that we were being ignored and overlooked. We brought our concern up to staff and it was met with mixed reviews and sometimes felt that we shouldn't have said anything at all. The pools and beach service was very lacking and unless you went up to the bar yourself, you were not going to get any drinks. You can also only get food at the actual restaurants, which either had very off hours, were closed, or you needed a reservation for. There are no food stands or poolside/beachside service for food. The resort itself was very clean and kept tidy. I would recommend this resort for families or those with kids, but not for a couple looking for an adults only getaway.

Partner

10/10

Exceptional

12 May 2026

John

.

Friends

10/10

Exceptional

12 May 2026

Jose

Todo muy bien

Partner

10/10

Exceptional

11 May 2026

Kaitlin

Amazing ! Recommend 10/10 5 Stars !!

Self

10/10

Exceptional

05 May 2026

Faisal

Nice

Partner

10/10

Exceptional

05 May 2026

Keondre

My first all inclusive ever was a great stay. The food was excellent and every meal was good. Alot of seaweed at the beach on the first day but they did a great job of cleaning it up and it was pristine the rest of the trip. The staff was all smiles and helpful everywhere on the resort. Shows and activites every day/night would reccommend.

Partner

2/10

Poor

27 Apr 2026

Laura

It’s Not an Adult only Resort so miss leading it’s an adult only area One restaurant one pool everything else set for families if I had a family it’s an Excellent Resort It should not come across your feed when you put in Adult only Resort

Partner

10/10

Exceptional

26 Apr 2026

Cheri

Excellent food choices for a vegetarian. Generous fresh fruit on pancakes and frijoles on the side for protein at Margarita restaurant breakfast. Hotel and restaurant staff consistently went over and above for my needs. Security is very good too. Plus a beautiful private Caribbean beach. Good proximity to Tulum, Xcaret, and Xel Ha.

Friends

10/10

Exceptional

26 Apr 2026

Cade Collin

Rooms were clean, rooms were cold, staff was friendly and helpful, and tons of pools to choose from

Friends

10/10

Exceptional

25 Apr 2026

Neimbia

Everything was great

10/10

Exceptional

24 Apr 2026

Breanna

I have had a wonderful stay at the Ocean Riviera Paradise - El Besos Section. I had the pleasure of enjoying privilege amenities during my stay, which felt like VIP treatment. Check-in was straightforward and they did us the service of delivering our baggage to our rooms via cart. We had a Butler assigned to us, Lily, as a Privilege amenity to handle everything from reservations to recommendations and advice. Lily was a rockstar, she even helped me get preferential rates when I decided to extend my stay a few days.

The staff across the resort are all very friendly. There are too many names to remember, and I really have to hand it to our swim-up bartenders especially, but I was most recently helped by Alexis in the privilege Lounge. As a waiter he was exceptional at tending to my glasses before they were empty and overall timeliness.

All of the meals (and drinks) I've had have been wonderful. The room service is very thorough with twice daily visits to turn the room, and while I have only run into them once in my 5 days here, the hotel provides door tags if you'd like to reduce the frequency of room service.

The resort is quite large. There is a trolley that goes up and down the central road - however the frequency leaves a bit to be desired so if you have mobility issues you should look into other accommodations such as scooter rental. The size makes plenty of room for pools and dining options though, and the walking has helped keep me in shape, so no complaints.

Family

10/10

Exceptional

22 Apr 2026

Jesse

Yes the air was amazing, pool and stadf awesome!!

Family

8/10

Excellent

17 Apr 2026

Cody

Rooms were clean, staff were super nice and helpful. The property was a bit confusing in regards to the privilege side and el besso side and the restaurants were the easiest to get into. Overall, we enjoyed our time there.

Friends

4/10

Poor

17 Apr 2026

Adrianna

We chose this hotel for our honeymoon because it was advertised as “adults only,” but that was not our experience at all. The resort is very family-oriented, with children present in most areas.

There’s nothing wrong with that but it wasn’t what we expected or booked. Aside from one or two reservation-only restaurants and a single pool, nearly all spaces (buffet, activities, shops, main areas) were kid-friendly. It did not feel like a true adults-only environment.

We also had a stressful situation where we found a late-night note on our door about an “outstanding charge.” After calling, we were passed between multiple staff members and given conflicting reasons (broken mirror, stained sheets, unpaid room). The damage claims were false, but it turned out our room hadn’t been charged properly at check-in.

We booked through Expedia and were told multiple times it’s better to book directly to avoid issues. That may be true, but it shouldn’t impact the guest experience.

Also, the resort doesn’t show clearly on Uber/transport apps, and there’s another “El Beso” about 30 minutes away and easy to mix up when booking rides. This doesn't reflect on my review but just giving a heads up to other travels since it happened to us.

If you want a family-friendly resort, this may work. If you’re expecting a true adults-only, honeymoon-type experience, I’d recommend looking elsewhere.

Partner

10/10

Exceptional

08 Apr 2026

Natalia Mejia

This has been by far THE BEST all inclusive hotel I had been to. The location, the site, THE FOOD, AND STAFF!!!
It was all a pleasure from checkin to checkout!

Partner

10/10

Exceptional

24 Mar 2026

Chloe

I stayed at the El Beso and they really took care of us. We got a room upgrade, tshirts, and free champagne. They noticed my suitcase was broken and offered to give me a new one for free. I went very taken care of and able to relax. Property is huge and beautiful. There was a tram to take you around which was nice. Only thing is they have a few kinks to sort out. We waited over an hour and a half for the Mexican restaurant when we could see parties leaving and tables not being bussed and resat. Waited almost 2 hours to make an in person reservation at the hibachi restaurant. Only about 20 people were ahead of us in line so not sure why it took that long. Other than logistical stuff like that, this place was absolutely amazing, I would definitely return

Friends

6/10

Pleasant

24 Mar 2026

Efrain

6/10
This resort was advertised as an all inclusive Adult only resort and that is far from the truth. In reality you are a getting an Adults only dormitory, and adults only pool and swim up bar and 1 adults only restaurant. The rest of the resort is family friendly
The Night Life on the resort is also very lacking, after 6 pm almost every bar closes except for the Lobby bar a piano bar and a sports bar. ALL of these bars close at 12. So if you are going to drink and have a good night life experience, try going of the resort. The sports bar turns into a make shift club later in the night but it honestly isnt that entertaining. The Dj played mediocre music and I had to slip him a 20 for him to play more modern dancing music
Lastly, The beach. The beach is not really that great. Its pretty small and was covered with seaweed, which to be fair is not the resorts fault. When it gave to getting in the ocean, the beach was extremely rocky. Im not talking pebbles and shells, im talking about sharp rocks that you bump into and trip over in the ocean. I recommended water shoes but that still only gets you so far. I made multiple trips into the ocean to carry my friends out because i was the only one with water shoes
The rest of the hotel was pretty mediocre. The Buffet was okay. The drinks were good. And the rooms were fairly clean
The one thing that really shined was the staff. A lot of the staff would recognize me, remember my orders or give me recommendations on what to do or try

Self

8/10

Excellent

23 Mar 2026

daniel

Room could have been cleaned but when issues were reported they were addressed :)

4/10

Poor

20 Mar 2026

carolina

Food is not great, beach full of major stones

Friends

2/10

Poor

20 Mar 2026

Keldrin

The resort was not adult only on the side that was supposed to be adult only.

Partner

4/10

Poor

18 Mar 2026

linda cristal

We recently stayed at this all-inclusive resort and overall had a good experience. The property offers a wide variety of amenities — multiple restaurants, coffee shops, ice cream stations, and shopping options. Having the beach right at the hotel was a huge plus and made everything very convenient and enjoyable.

However, our experience ended on a disappointing note. The day before our departure, we returned to our room and found chocolates left by staff — but unfortunately, there were roaches on the plate. This was very concerning and not what we expected from a resort of this level.

We reported the issue to the front desk during checkout. While the staff acknowledged it and said they would look into it, there was no real sense of urgency or effort to address the situation in a meaningful way. We had hoped for a more proactive response, especially given the circumstances.

Overall, the resort has a lot to offer, but cleanliness and guest service in situations like this need improvement

4/10

Poor

16 Mar 2026

Naomi Alexis De

My shower in my room had mold, also small roaches were found in the room after coming back to our room to a dessert plate left by staff(so kind) but ruined by roaches running away when we turned the lights on

Family

10/10

Exceptional

16 Mar 2026

Kristian

My wife and I are currently finishing up an amazing stay at Ocean Riviera Paradise – El Beso in Playa del Carmen, and we truly cannot say enough good things about this resort.

From the moment we arrived, everything exceeded our expectations. The property is beautiful, extremely well maintained, and the adults-only El Beso section offers a great balance of relaxation while still having plenty to do. The food throughout the resort has been excellent with a wide variety of restaurants, and every meal we’ve had has been fresh and enjoyable.

The service here is really what makes the experience stand out. Every staff member we’ve interacted with has been friendly, attentive, and genuinely welcoming. There has been entertainment and activities every night, so we’ve always had something fun to do.

One moment that really stood out during our stay was when our flight back to New York was cancelled due to bad weather. The guest services team immediately stepped in and helped accommodate our extended stay quickly and professionally, which took a lot of stress off our shoulders.

A huge thank you to the guest services staff, especially Fernando and management team for going above and beyond to make our stay memorable.

Five stars from both my wife and me. We are leaving tomorrow morning, but we already know we will absolutely be coming back and would highly recommend this resort to anyone visiting Playa del Carmen.

Partner

10/10

Exceptional

10 Mar 2026

Tanyssa

Clean private rooms

Friends

8/10

Excellent

10 Mar 2026

Mark Steven

This resort is very clean. The staff were great and for an all inclusive the food and drinks were very good. You must go visit Franklin at the margarita bar. He makes the best margaritas! The only thing that makes not not give 5 stars for this resort is the beach. It is small and rocky but it would not stop me from going back. We had a wonderful time.

Friends

10/10

Exceptional

08 Mar 2026

Kudzaishe

This resort is amazing!! Food is excellent, staff is very accommodating, hotel is very clean, safe and friendly. I cannot wait to return here again.

Self

10/10

Exceptional

08 Mar 2026

Kathleen

Beautiful resort!! Staff was extremely friendly!!

6/10

Pleasant

05 Mar 2026

Kathy

No, we had a pool view and all we could see was the tiki hut roof of the restaurant next to the pool

Partner

4/10

Poor

04 Mar 2026

Austin

Where do I start?! I will never return to this resort. Adults only is what’s advertised but kids everywhere. The food, mediocre at best. Lights on the balcony of the room with a hot tub outside didn’t even work. Maintenance said they can’t come out. Drinks, bad. Liquor? Cheap. I could go on and on. I personally would never stay here again. EVERRR

Friends

2/10

Poor

04 Mar 2026

Travis

THIS HOTEL IS NOT ALL INCLUSIVE AS ADVERTISED. Nothing works, the staff is extremely rude. I booked a rooftop and they gave me a room that neither of the jacuzzis worked. So after complaining they finally switched to another room and neither one of those jacuzzis worked, Employee offered to bring buckets of hot water to fill the jacuzzi which is insane. THEH HAVE COCKROACHES, and the staff is constantly painting over mold that they have throughout the hotel. Have been to 30 plus all inclusive resorts and this resort is more like staying at a motel 6. Would never stay here again and if you have a reservation I hope you change it before they ruin your whole entire vacation. We met so many people on the trip that had the same issues and hotel staff did not care at all

Friends

10/10

Exceptional

02 Mar 2026

Susan

I could not see the ocean from my room - we did request a pool view. We got a pool view- but it was a corner. But it was a pool view

Friends

10/10

Exceptional

27 Feb 2026

Anastasia

Room is clean, but is old stuff. Very frand

10/10

Exceptional

25 Feb 2026

Bryanna Marie

Property was very very clean, and each staff member we interacted with was so sweet and helpful; especially the trolly guys. Our room was clean and pretty. Bed sheets had a stain on them, but we called right away and someone was at our room in under 10 minutes to completed change everything. We stayed in El Beso, but just a heads up that El Beso offers premium which lets you use the larger pool and nice beach chair areas. Restaurants were pretty good. Loved the short rib at Blue Moon. Drinks were fantastic and the pool bartenders (Louis in particular) were perfect. Buffet can be very overstimulating but offers a bunch of options, just avoid going during peak times (which they advised us of in advance). The beach was great, we got massages done right next door for cheap and they were right on the water which was lovely. Pool chairs, especially in EL Beso area, are all gone before 6:30 am as everyone goes out early and lays their towel down with clips or bands to reserve chairs so just be prepared. Gift shop is EXTREMELY over prices ($19 for a bag of gold fish) but I understand it's about convince more than anything. we bought a floaty there also and they happily inflated it for us. We wanted to extend our trip due to our flight being canceled but sadly they were fully booked. The trip was for my birthday and they made dinner reservations which was nice.

Partner

4/10

Poor

25 Feb 2026

Lamar

We did not get the room we booked. When we brought this up with the staff, they told us they don't sell beds, they sell rooms and views. The room we booked was a King Bed Junior Suite with Ocean View. We got a double bed with a slither of the ocean view above the trees. This also is not an \"Adults Only\" resort. This is a resort with a very small Adults Only section. They adults only restaurant hours were very inconvenient and the food was subpar. Just overall not what we are used. The one good thing is the staff was very friendly, although not very helpful during the stay when we needed something.

Partner

10/10

Exceptional

24 Feb 2026

Shirley

was a bit scared with some mixed reviews but it was genuinely the best first all inclusive experience i could have asked for! food was delicious, service was outstanding and the animals were the cherry on top. would definitely recommend

Partner

10/10

Exceptional

20 Feb 2026

David Paul

It started with a very enthusiastic greeting from Elias who went out of his way for the 9 days we stayed to take care of all us (3 couples) and ensure a seamless experience. The staff at the El Beso swim up bar were also amazing! The rooms were spotless and well maintained. The food in the buffet was varied and there was plenty of it at all times. The specialty restaurants were all delicious and menus were well planned and executed. We chose to enjoy the Valentines Day beach front evening dining experience and it was well worth it! All in all we had a wonderful time and will return to the Ocean line of resorts again and again(4th one in 2.5 yrs.)

10/10

Exceptional

17 Feb 2026

Asha

Love this place! The management were incredible attentive and remedied a small room issue with a full upgrade. The pools were clean & nice! The property was very well kept an clean, too. I wasn’t very impressed with the food, but it was in no way “bad”. I liked this place so much I have already booked and paid for my second stay! Let tha speak for itself!

6/10

Pleasant

16 Feb 2026

Stephanie

It was a nice trip

Self

8/10

Excellent

15 Feb 2026

Abhishek

Beach

Leisure Partner

6/10

Pleasant

14 Feb 2026

Andrea Tonya

Rooms aesthetics and design is dated

Leisure Family

8/10

Excellent

14 Feb 2026

Leah

This resort was very good! Best part was definitely that staff. Bartenders Samuel and Juan were phenomenal and fun! As well as Ken and Ruben from the Blue team.
The room was nice and clean.
The resort its self was very clean, inviting and fun.
The only reason it lost a star for me is because the food was hit or miss. For example Pez Vela was amazing but then I was not impressed by the mexican restaurant, Margarita. Maybe I just didn’t order the right thing, but that is my only gripe.
I went with my sister and I felt like there was decent adult only activities, but it is definitely a kid friendly resort so I’d definitely recommend for anyone with kiddos!

Leisure Family

10/10

Exceptional

12 Feb 2026

Rochelle

Great amenities. Lots to do. Food was mostly great and pool was amazing.

Leisure Family

2/10

Poor

09 Feb 2026

Barry

We booked this resort mainly because of the mostly good reviews we saw. We arrived (Jan28,26) and all seemed well with checkin and the room was OK. Nothing special. The resort was mostly younger couples with kids. The buffet was very noisy and the food selection was OK.
We tried booking some specialty restaurants on the first two days but ran into issues with the App not working.
On the second night our group of 7 went to the Mexican restaurant. That night I became violently ill consistent with food poisoning. The rest of the vacation was ruined as I couldn't eat as I was ill and didn't trust the food. Not sure if it was from the lunch buffet or the Mexican restaurant?
I did report my illness to the resort. I never did receive any promised report feedback.

Leisure Family

4/10

Poor

08 Feb 2026

Kyla

Room was nice.
Water in our bathroom was cold easily.
NOT adults only, many children.
Pools were all extremely cold.
Had a swim up room that was not connected to the main pool and it was freezing, we couldn’t use it at all.
Extremely difficult to make dinner reservations, never had an issue with this anywhere else.
Main beach and pool by beach was overly packed and crowded with children

Leisure Partner

10/10

Exceptional

06 Feb 2026

rose f

Yhe staffs, the room was create

Leisure Self

10/10

Exceptional

02 Feb 2026

Valerie

Loved our stay, beautiful rooms, great staff, good food!

Leisure Partner

8/10

Excellent

01 Feb 2026

Joan

Nice room. Great staff. Decent food amd drinks. Beautiful property that seems well maintained. Don't believe the hype about Coco Bongo, it's not with it. Did not like the misleading offer for discount on activities that was a time share bait and switch.
srseems well maintained.

Leisure Partner

8/10

Excellent

01 Feb 2026

Olga

The room was ok! Not sure what happened in the first day that they gave us a different room, but the service we received was amazing! A beautiful experience staying at this place!

Leisure Partner

10/10

Exceptional

28 Jan 2026

Tyler

The rooms are great! Super spacious and very clean. The resort is on the bigger side but it had everything you needed. The pools are staff were excellent. Fernando went above and beyond to make our stay extra special. We had a small bad experience our first night that I shared with the staff. They were so understanding and made sure to make it right. Fernando was so kind and helpful throughout our stay. We will and would love to come back

Leisure Friends

8/10

Excellent

27 Jan 2026

Ivan

The place was beautiful! The amenities were amazing! If you don’t have reservations to eat at the restaurants in the evening, you’re left to eat at the buffet. Buffet food was subpar. I would rather starve all day until dinner. Overall, the experience was nice. I will be going back.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Labib

Exceptional service by the friendly staff. A lot of different places and variety of food. Enough amenities to keep everyone entertained for at least 7 days.

Leisure Partner

4/10

Poor

19 Jan 2026

Tuguldur

Not an adults only - kids will be everywhere except the single building. Despite all inclusive, everything had either an upsell or not allowed unless you pay a very inflated price. Kinda felt like some of the staff as well as locals like taxi drivers were always trying to hustle you for more money. Not very relaxing at all

Leisure Self

6/10

Pleasant

18 Jan 2026

Ashley

The food could have more flavors , the swim up suites should definitely be heated after certain hours if people are paying outrageous prices I was unable to use it unfortunately. The jet tubs could use a bit more pressure to fill up. Also it can be more adult only if the place says adults only the kids section was way to close.

Partner

8/10

Excellent

10 Jan 2026

Denis

The best restaurant meals are at the Italian Restaurant, the food was excellent.

Leisure Friends

8/10

Excellent

31 Dec 2025

Brian

Everyone was very courteous and friendly. The facilities were clean and comfortable.

Leisure Self

10/10

Exceptional

25 Dec 2025

Claudia Ivette

Clean room, staff, amenities, swim up pool, food, beach, bars & restaurants

Leisure

10/10

Exceptional

23 Dec 2025

Indira

Excellent value

Friends_and_family Friends

8/10

Excellent

11 Dec 2025

Anne Marie

Difficult to make restaurant reservations

Leisure Family

6/10

Pleasant

11 Dec 2025

Kayla

Room was spacious and comfortable. Staff were incredibly kind, helpful and fun! The food and beverages seemed average and the hotel was not adult-only as advertised. The specific building in which we stayed was, however the property was very much mixed. This did not seem clear when booking

Friends_and_family Friends

2/10

Poor

07 Dec 2025

Alicia

My first travel out of the country. We were assaulted with so many people and sales pitch. They took up 2 hours upon arrival checking us in and grilling us about ourselves. We kept declining because we did not have a chance to experience the resort for even one minute. In exchange for meeting them for breakfast for a promised short 30 minute sales pitch I declined massages a piece of jewelry etc and asked for a lot of extra coffee supplies for our room. The presentation stole 3 hours of our first morning in Mexico. I had to end it at 11 am by just getting up and walking out. Trying to get me to commit to a 10 year commitment for over 60 grand while ruining my first morning without the benefit of experiencing the resort is not cool!! It did ruin my first day! I was so upset because I kept explaining that to them. I only had 2 full days there. Also- NO EXTRA COFFEE EVER SHOWED UP. Only one cup of coffee a day per person. That’s not all inclusive to me. I will travel to Mexico again but not to any resort affiliated with this one.

Leisure Partner

6/10

Pleasant

02 Dec 2025

AMY

4350 have cockroaches ask for them to spray.

Leisure Family