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Ambassador At Grand Velas All Inclusive

Riviera Maya / Playa del Carmen · Mexico

Carretera Cancun Tulum Km 62 Municipio De SolidariView location

9.0/10Excellent40 Reviews
Cleanliness10.0/1010.0
Service9.8/109.8
Comfort9.4/109.4
Condition9.6/109.6
Neighborhood9.2/109.2
Amenities9.6/109.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Ambassador At Grand Velas All Inclusive

A stay at the Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Tres Rios Ecopark. This 5-star property is 2. 8 miles (4. 4 km) from Grand Coral Golf Riviera Maya.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Take advantage of recreational amenities, including three outdoor swimming pools, four spa tubs, and a sauna. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

A complimentary beach shuttle makes getting to the beach a breeze. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen?

This property has 91, 548 square feet (8, 505 square meters) of space, consisting of a conference center and meeting rooms. Free self-parking is available onsite. This property is all-inclusive. Rates include meals and beverages at onsite dining establishments.

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Charges may apply for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy regional cuisine at Chaka, one of the property's eight restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary daily reception.

Visit one of the six bars/lounges, two beach bars, or three poolside bars for a refreshing drink. Make yourself at home in one of the 195 guestrooms featuring iPod docking stations and free minibar items. Your pillowtop bed comes with down comforters and premium bedding.

Rooms have private furnished balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

A stay at Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Gran Coyote Golf. This all-inclusive hotel is 4.2 mi (6.7 km) from Tres Rios Ecopark.

Make yourself at home in one of the 195 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen?

This hotel has 91548 square feet (8505 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Onsite COVID-19 testing (PCR) is available Free onsite COVID-19 testing (Antigen/Rapid) is available Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Additional fees apply for connecting/adjoining rooms and are subject to availability.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out fee: USD 75 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Playa Xcalacoco 2 km / 1.2 mi
Chun-Zumbul (diving site) 2.2 km / 1.4 mi
Tres Rios Ecopark 3.6 km / 2.3 mi
Punta Esmeralda Beach 4.7 km / 2.9 mi
Gran Coyote Golf 4.8 km / 3 mi
El Camaleón Mayakoba Golf Course 4.8 km / 3 mi
28 de Julio Square 7.1 km / 4.4 mi
Guadalupe Church 8.5 km / 5.3 mi
Playa 88 8.7 km / 5.4 mi
Playa Avenida Colosio 8.9 km / 5.5 mi
Temazcal Natura 9.2 km / 5.7 mi
Mamitas Beach 9.4 km / 5.9 mi
Playa del Carmen Main Beach 9.5 km / 5.9 mi
Plaza Las Americas 9.6 km / 6 mi
Super Chedraui Selecto Avenida 10 9.9 km / 6.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 195
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • Bellboy service
  • Lift access
  • Shop
Show 26 more facilities & services
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bikes available
  • Bar
  • Restaurant: 8
  • Banquet hall
  • Swim-up bar
  • Conference room
  • Business centre
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 3
  • Children’s swimming area: 1
  • Sun loungers
  • Parasols
  • Kids’ club
  • Game room
  • Sauna
  • Steam bath
  • Hairdressing salon
  • Picnic
  • Fitness
  • Billiards
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE OCEAN VIEW TWO QUEEN BEDSSUITE • OCEAN VIEW TWO QUEEN BEDSSUI.2Q-OV

    Photos are not available for this room type.

    Ambassador At Grand Velas All Inclusive

    SUITE OCEAN VIEW TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN VIEW TWO BEDROOMSSUITE • OCEAN VIEW TWO BEDROOMSSUI.B2-OV

    Photos are not available for this room type.

    Ambassador At Grand Velas All Inclusive

    SUITE OCEAN VIEW TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE OCEAN VIEW KING BEDSUITE • OCEAN VIEW KING BEDSUI.KG-OV

    Photos are not available for this room type.

    Ambassador At Grand Velas All Inclusive

    SUITE OCEAN VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    OCEAN VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Ambassador At Grand Velas All Inclusive

9.0
Excellent
40 Reviews
Cleanliness
10.0 /10
Service
9.8 /10
Comfort
9.4 /10
Condition
9.6 /10
Neighborhood
9.2 /10
Amenities
9.6 /10
20 reviews shown
8/10
Excellent
18 Jul 2025
Shimol
Only downside was the noise of cleaners at 6am. The rooms need to be more sound proof. Obviously hotel needs to be cleaned.
Leisure Family
10/10
Exceptional
07 Jul 2025
Joshua
This is our second all inclusive in QRoo Mexico. This is our favorite and the locals talk very highly of this hotel.

Would absolutely stay again.
Leisure Partner
10/10
Exceptional
25 May 2025
Danielle
Amazing especially if you have little kids . Spa is unbelievable. Food is excellent. An actual luxury resort that is for families . Feels like you are the only people there . Can’t wait to go back !
Leisure Family_with_children
10/10
Exceptional
30 Nov 2024
Hamza
Best all inclusive in Riviera Maya! A true 5 star experience
Leisure Family
10/10
Exceptional
04 Jun 2023
mehul
Service
10/10
Exceptional
13 Feb 2022
Leanne
Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Leisure Partner
10/10
Exceptional
06 Jan 2022
Vardan
It’s was great
Leisure Family_with_children
10/10
Exceptional
11 Sep 2021
raul
excellent service
Leisure Family
10/10
Exceptional
09 Sep 2021
claudia V
Second time in this wonderful hotel.
Family friendly. Like a paradise.
Business Family
10/10
Exceptional
18 Aug 2020
Lauren
The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Leisure Family_with_children
10/10
Exceptional
12 Aug 2019
Verified traveler
The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
Leisure Family_with_children
4/10
Poor
11 Aug 2019
Andres
Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Leisure Family
10/10
Exceptional
21 Apr 2019
Mmm
We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!
Leisure Family_with_children
10/10
Exceptional
12 Apr 2018
morgan

Great but need to work on kid friendliness

This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing.

Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
10/10
Exceptional
02 Apr 2018
Juan

The Best of the Best in service!

If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!
8/10
Excellent
06 Aug 2017
Verified traveler

Great hotel and service,but beach Is not the best.

This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!
Family
10/10
Exceptional
25 Jul 2017
Israel

Amazing place with great staff and food!

Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.
Family
8/10
Excellent
13 Jul 2017
April

Beautiful Resort!

I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.
10/10
Exceptional
27 Mar 2017
Verified traveler

Pleasant

I have been to this hotel yearly since it opened. Very plaesant
8/10
Excellent
22 Aug 2016
Verified traveler

Luxury a galore with a few black spots.

This is my 4th time at Las Velas and once again they delivered almost to perfection, a few spots during our stay.
The hotel was entering the low season and the occupancy was very low, but somehow during the first 5 nights we stayed at an Ocean View suite. Not much of an ocean view and more a pool view, did not complaint about it, but the room description was deceiving. The last two days paid for an Ocean Front, Private pool suite, and we got a room with a partial ocean view, since we were also looking at the roof of one of the restaurants. In addition, and to my surprise, the two qeen beds were significantly smaller than the other room with no view. At some point I even thought about asking the hotel staff to move me to the first room as it was more comfortable and since we were at the beach or pool most of the day, the view at the end was not as important.
In summary, on a hotel were all the interactions are scripted to deliver a superior service, I feel than on an almost empty Hotel, if the staff was really looking to deliver a wow factor, they should have given a bit more thought on the room assignment, after all we were repeating customer paying the modest amount of $1200 a night.

Location & surroundings

Ambassador At Grand Velas All Inclusive
Carretera Cancun Tulum Km 62 Municipio De Solidari, Playa Del Carmen, Mexico

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Ambassador At Grand Velas All Inclusive

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