Platinum Yucatan Princess

Mexico , Riviera Maya / Playa del Carmen
PLAYA DEL CARMEN, Prolongacion 5ta Avenida Mza 20 Lote 006
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100 reviews shown

6/10

Pleasant

25 Jun 2026

Gary

Overall hotel ok but I’d question the 5 star status. Food and waiting staff good. Reception and Concierge service could be more helpful and less dismissive. It should clearly state when booking that the beach area is out of bounds at this time of year due to the natural seaweed infestation. This is not the hotels fault but you should be made aware. Rooms nice but could do with a regular mosquito treatment spray. The on site shop is insulting for all goods. I understand that prices would be slightly more but it’s actually ridiculous.. for example a can of bug spray is 30 dollars for one! Store down the road is 4 dollars. The bar showing the football, quite often we had to go find someone to serve us or walk across to the other bar for service. Thanks but I wouldn’t rush back to this Hotel. 3.5 star at best …

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Linda

Pools very good!
Air conditioning was a bit weak in the room. But everything else was good.

Partner

8/10

Excellent

23 Jun 2026

karen

The staff and entertainment was great!! The beach and smell from the seaweed was the only downside but we know that it’s not the resorts issue they are doing their best. The upgrade we received was AWESOME!!! But overall we enjoyed ourselves and we will be back to Platinum Yucatan Princess.

Partner

8/10

Excellent

23 Jun 2026

DeAsia Cassandra Shawnique

Great property , food pretty good, the beach was horrible, not even accessible too much seaweed like mountains of it

Family

10/10

Exceptional

22 Jun 2026

Sarah

Amazing service and staff

Friends

6/10

Pleasant

20 Jun 2026

Valeria Joel

I'll be honest, I had HIGH hopes to really enjoy my stay, but I'll admit, it didn't meet my expectations. Although the resort is HUGE and nice, it just didn't do it for me and my husband. The trip was vaguely boring. The \"party\" pool was no party. I was disappointed to learn they only do the foam party on Saturdays. So what about the people who can only visit during the week?! The pool bar closed two hours before the pool closes, and the party pool is open during the hottest part of the day. The food was ok, and the mixed drinks were alright! They did serve top shelf liquor. Now that's a PLUS! Our room was very nice, a little outdated (the sofa, cabinets near the tv). The swimout pool made it AWESOME although the mosquitos refused to leave our room. That was irritating. OMG... The outside smelled HORRIBLE due to whatever the brown stuff washing up on shore is from the ocean (now that was beyond the resorts control). The beach is off limits. The staff were friendly. We never used the room service option. We did meet some nice people at the resort. The club was quiet and we didn't attend any of the shows. The occupancy appeared to be very low, so that could've played a part in the lack of fun and entertainment. Nothing grabbed my attention at the resort like the swimout room. Overall, it is a nice place to get away from the norm for relaxation purposes ONLY, but if you are looking for somewhere to have fun and an amazing time... I hate to say this... Keep searching!

Partner

4/10

Poor

20 Jun 2026

Javier Flores

The staff went above and beyond to make our stay as comfortable as possible, and that is the only reason why our stay was positive. I will start off by saying that this was our second time visiting the resort, first time staying at the Jr suites was excellent, this time around at the Platinum rooms, it fell short in almost every department. The room was VERY humid our 6 days even with the AC on the lowest setting. You can visibly see mold specs growing on a lot of the fabric in the room. The biggest letdown was the HORRIBLE smell coming from the beach, which we were unable to enjoy due to the excess sargassum, we understood mother nature is not something that the resort can control, but not once were we notified of this issue beforehand, which was very frustrating as that was the main reason for booking this specific resort due to the easy access to the beach. We did some more exploring on the other resorts, and even though we were in the adults only side, it didn’t have the exclusive feel to it, we were surprised to see how much nicer the rooms were, and the overall resort on the family side. Overall our stay lacked the advertised luxury, and amenities, and being our second stay and not being able to enjoy the beach both stays was also a big let down. I will praise the staff, as they were super attentive, very professional, and overall the biggest asset to the resort as they were the only reason our stay was tolerable.

Family

10/10

Exceptional

19 Jun 2026

Temitope

Great services

Partner

10/10

Exceptional

19 Jun 2026

Edwin

This property is amazing.
The staff is very friendly and attentive. The spa is my favorite. Evelyn is the best. She gives an outstanding massage.
I have stayed here four times and will return.

6/10

Pleasant

18 Jun 2026

Jessica

Access to the sister properties if you booked the adult only. The drinks and animals

Family

6/10

Pleasant

17 Jun 2026

Lindsay

We enjoyed our

10/10

Exceptional

17 Jun 2026

Cyndia

Me encanto es super bonito, limpio y ña comida es exelente

Family

10/10

Exceptional

16 Jun 2026

Michelle

Amazing entertainment crew here and the food was delicious!

Family

10/10

Exceptional

14 Jun 2026

Adrian Trevail

Great staff and amenities. Only thing was the seaweed smell was terrible. Other than that I don’t have any complaints.

Family

10/10

Exceptional

12 Jun 2026

Cai

Decen

8/10

Excellent

11 Jun 2026

Varinder Singh

Very good food, Well-maintained pool, Full Secure.....

Partner

10/10

Exceptional

11 Jun 2026

Ana Maria

We absolutely loved the kindness of every staff member, they were always willing to help with a smile on their face. The gastronomy was varied, contrary to what some people said on reviews they had a wide variety of food and it was different every day. The restaurants à la carte had a nice selection of meals, the bars were easily accessible and the pools were very clean. We heard a ton of people complaining about how the beach was inaccessible because of the sargassum but that is not the hotel’s fault as they cannot control the weather. Regardless of that, there are plenty of activities within the resort to occupy your time. We will definitely be staying here again.

Partner

6/10

Pleasant

10 Jun 2026

Luzmila

El hotel está dentro de un complejo de hoteles y tiene muchas ventajas y opciones que merecen 5 estrellas, sin embargo en nuestra estadía hubo algo que hizo difícil el disfrutar plenamente: en Playa del Carmen desde mayo a octubre es temporada de \"sargazo\"que son unas algas que por esta epoca del año se acumulan en la playa en cantidades alarmantes, según pudimos averiguar en varios lugares y con diferentes personas incluso con agentes de policia, se nos dijo que era responsabilidad y obligación de los hoteles limpiar el sargazo porque el olor es horrible y emana gases que son tóxicos y afectan tanto la salud como la piel. En el hotel fue posible usar las instalaciones, tolerando el olor horrible que por momentos y gracias al viento mejoraba, pero en la playa y en las comodidades cerca de la playa era imposible disfrutar por el olor; la playa no se veía y era imposible caminar por allí. A pesar de tener señalización para no entrar al mar, no había nada que alertara de que no se debía estar en las sillas y mesas allí dispuestas para prevenir enfermedades al respirar constantemente ese olor terrible. Esta es la razón por la que nuestra calificación sería máximo 3 estrellas.

Partner

10/10

Exceptional

10 Jun 2026

Mikhaella

We stayed at Platinum Yucatán Princess for 5 days and had an amazing experience from start to finish. The staff were incredibly friendly and welcoming, and the amenities throughout the resort were excellent.

One thing we really appreciated was the variety of food options available each day. There was always something different to try and the 24/7 room service was a huge bonus. We requested housekeeping to make up our room once during our stay and they did such an outstanding job that it felt like the room had never even been touched before we arrived.

There were plenty of activities by the pool every day along with nightly entertainment so there was always something fun to do. We also treated ourselves to a couples spa experience which was incredibly relaxing and well worth it.

A special thank you to Elizabeth for making our check-in process smooth and enjoyable. If you're lucky enough to have her assist you, you'll be off to the best possible start to your vacation. The bellboys were also extremely helpful and attentive throughout our stay. We'd also like to recognize the servers at the Yucatán Buffet breakfast who consistently provided excellent service every time we come to eat.

The resort felt very safe with great security throughout the property which allowed us to fully relax and enjoy our vacation. Overall, we truly enjoyed our stay at Platinum Yucatán Princess and would not hesitate to return. We hope to come back again in the future!

Partner

8/10

Excellent

09 Jun 2026

Kelcey DeWarren

Overall good resort

Partner

4/10

Poor

08 Jun 2026

Roman

Very disappointing experience. The room was dirty and not properly maintained. What made the stay even worse was that the beach was full of algae, making it unpleasant and difficult to use. The hotel should clearly inform guests about this before they book. We chose this resort expecting to enjoy the beach, but we ended up not being able to use it at all. Unfortunately, our vacation was ruined, and we left very disappointed.

Family

10/10

Exceptional

06 Jun 2026

Shivani

Amazing staff and beautiful property. Great food. Highly recommend!

Friends

10/10

Exceptional

06 Jun 2026

Trisha Rae Angela

We had a wonderful stay at Platinum Yucatán! The resort was beautiful, with access to the sister resorts, great food, plenty of pools, and a relaxed atmosphere that never felt crowded. My friends and I had an amazing time, but what truly made our trip special was the incredible staff.

All of the servers were friendly and welcoming, but Benedicto and Bryan stood out. Bryan always greeted us with a warm smile and made us feel welcome, even when we weren't seated in his section. Benedicto served us for two nights and was attentive, accommodating, and genuinely kind. He always made sure we were happy with our meals and experience.

During our week-long stay, we also became friends with our bartender, Jacinto. He kept the drinks coming, made us laugh, and brought such great energy every day. He was truly a highlight of our trip.

We would also like to give a special shout-out to the bellboys, Misael, Amaury, and Javier. Everyone at the front was wonderful, but these three went above and beyond. Misael and Javier drove us around the resort with positive attitudes and plenty of funny stories. They also made getting to and from our room and the sports park easy and convenient. Amaury ensured we were well taken care of and even arranged our luggage pickup and wake-up call after learning we had an early departure.

All staff, especially the ones mentioned above, truly helped make our stay even more memorable!

Friends

10/10

Exceptional

05 Jun 2026

Josiah

Property was a little older but still kept up quite nicely. The staff were very nice and helpful. The food was very good at all the restaurants! The seaweed/ its smell made the beach unusable unfortunately but the resort was doing what they could to clean the beach.
The pools were great so even without the beach you could still have a very enjoyable and relaxing time

Partner

10/10

Exceptional

04 Jun 2026

Glenda

We enjoyed our stay at the Platinum Yucatan Princess. Our room was maintained clean and stocked up. Food was good. Friendly staff and courteous. We’re thankful that pickle ball courts are available. We played every day. 🥰
We loved that we can cross over the other Princess Resorts and enjoyed the food served there. This is our second time visiting the Princess Resorts. Our first was in 2024 at Platinum Grand Riviera Princess. They’ve done impressive improvements to their Buffet Restaurants with the new theme Food Market! Love the ambiance! ❤️ The Ice Cream Shop is a plus! So good for a quick cold snack. We will definitely come back! 💕

Partner

10/10

Exceptional

03 Jun 2026

Arnold

The resort was amazing. The buffet was really good. The activities were very inclusive so if you are shy don’t worry. I will definitely be coming again. Shoutout the boy Johny for making the activities fun and all the staff for making our stay a 10/10.

Friends

2/10

Poor

03 Jun 2026

JUAN ANTONIO

I had a very negative experience during my stay on June 1st 2026 at the Riviera Maya Princess.

A gold chain and approximately 60 USD in cash that I had stored inside my room, specifically in my travel bag, were stolen after my room had been serviced/cleaned. These items disappeared from what should be a secure and private space.

I immediately reported the incident. An internal investigation was conducted, but the conclusion was simply that nothing was found, with no resolution, accountability, or clear explanation provided. Even after speaking with management, I was advised to contact the Mexican police on my own, with no further support from the hotel. (Which I did btw)

This experience left me feeling frustrated, unprotected, and without any real assistance. I understand that unexpected situations can happen, but there was a clear lack of responsibility and proper handling of a serious issue involving guest belongings.

I am writing this as a warning to future guests: be extremely cautious with valuables during your stay, as the handling of security concerns was, in my experience, highly unsatisfactory.

I did not feel safe for the rest of my stay, and I cannot recommend this property based on my experience.

Friends

8/10

Excellent

02 Jun 2026

Tyrone

Great Food

Self

6/10

Pleasant

02 Jun 2026

Rossanda

Overall it was average. The best experience was the entertainment team. Luna was always attentive on and off the daily events. The hotel staff was not very accommodating. I had a broken toe and asking them to drop me off and pick me up when I arrived and when I was leaving was an inconvenience.

Family

10/10

Exceptional

01 Jun 2026

Cory Luciano

We stayed at Platinum Yucatan Princess to celebrate my 30th birthday and had an incredible experience. The resort is beautiful, with lush grounds, lovely pools, and access to the larger pool at the connected Princess resort. The adults-only bars served excellent cocktails and tequila, and we especially loved the passionfruit margaritas. Upgrading to a room with a balcony hot tub was absolutely worth it.
Thank you to Mario for arranging transportation with MTS and Ana for a smooth check-in.
The staff were exceptional throughout our stay. Sara at Bar Plaza kept us laughing and served great drinks during the Fire Show. The entertainment was outstanding every night, especially the Fire Show and Mexican Show. We also loved the trivia, pool activities, Mariachi, Rock Band, dancers, and the entire entertainment team. Special thanks to Malu for her warmth, humour, and personal touch, and to Luna for her fun dance lessons and private archery lesson for my fiancé.
The food was fantastic, especially at Buffet Yucatan. As a vegetarian, I enjoyed many vegan options. My fiancé is vegetarian, lactose intolerant, and gluten free, and the buffet staff and chefs went above and beyond to accommodate him with a separate menu and plenty of safe choices. Bryan provided exceptional service, while Citlaly, Karen, and Bereniece always made us feel welcome.
The spa was wonderful as well. Esmeralda helped arrange my treatments, and Bulmaro provided a relaxing facial and chocolate body exfoliation. Thx!

Partner

2/10

Poor

01 Jun 2026

Robert J

Got Drugged by a couple at the pool bar and blacked out ended up getting kicked off the resort. Watch who is there

Self

4/10

Poor

31 May 2026

Carmelita

Poor service
Unlimited à la cartes restaurants closed sporadically with no notice
Poor evening activities
Booking at sister resort not available through the app
Booking at sister resort restaurants required 48 hours notice and we were not advised on check in and had to inquire on the 3rd day
Limited availability for reservations at sister resort
Charged for damages due to a “stain” on sheet which would need to be washed(don’t they wash all the sheets)
Elevator not working

This is our 8th time to Mexico and we will definitely go back but never to this resort or is sister resorts.

Partner

10/10

Exceptional

30 May 2026

Amber Marie

Here's a polished Expedia review you can use:

My stay at the Platinum Yucatan Princess was excellent from start to finish. The room was spacious, spotless, and very comfortable, making it easy to relax throughout the trip.

The staff were outstanding. Everyone was friendly, attentive, and genuinely focused on making our stay enjoyable. The drinks were some of the best I've had at an all-inclusive resort, and the food was consistently delicious with plenty of variety.

One of the highlights was our swim-up room. The location was perfect, offering easy access to the pool and a relaxing atmosphere throughout the day. The resort also offered a great selection of activities, so there was always something fun to do.

Overall, this resort exceeded my expectations. Between the beautiful accommodations, amazing food and drinks, excellent staff, and great activities, I would highly recommend the Platinum Yucatan Princess to anyone visiting Cancun and would gladly stay here again.

Partner

10/10

Exceptional

30 May 2026

Hannah

We especially enjoyed the dining and the entertainment. Also, the staff were so friendly and made an effort to learn our names. Specifically, Benedicto in the Aroma restaurant as well as Roy the bellman.

Family

6/10

Pleasant

30 May 2026

Aubrey

The resort itself was beautiful but unfortunately there was no beach for you to walk in or even walk along.. the sea

10/10

Exceptional

29 May 2026

Carina

Staff were absolutely fantastic and very accommodating. Everything was clean and well maintained. The property was beautiful with lots of activities, and lots of beautiful wildlife like deer roaming about.

Friends

10/10

Exceptional

29 May 2026

tiarah

Amazing

10/10

Exceptional

29 May 2026

Victoria

This resort was so clean, quiet (off season) and great service. I will be booking this resort again.

10/10

Exceptional

26 May 2026

James

SO AMAZING!

Friends

6/10

Pleasant

25 May 2026

Gina

Unfortunately my room (Premium Swim up) near the reception and restaurants is right by the ocean and at this time of year the seaweed is absolutely out of control and the smell from the beach made me physically sick. The stench is similar to rotting eggs.

The hotel were very understanding and offered to move me to another part of the building further away from the reception. Just a reminder that this is out of the control of the resort but be mindful when booking to make sure you are not near the reception.

The hotel is well maintained and overall if not for the stench of seaweed would have been a lovely weekend away.

The room service was slow and the food delivered was average. Drinks were good. I would recommend dinner at the Italian restaurant as the food was really nice.

Self

10/10

Exceptional

23 May 2026

Michelle

It was very nice. Buffet was small but still good. Entertainment was excellent

Partner

10/10

Exceptional

23 May 2026

Stephanie Erica Andrade

Overall I would stay here again. Food was ok, access to the other property restaurants was a nice option. Staff was friendly, and very helpful. Loved all the wildlife we were able to see while there. Had a great time with all the different classes and activities they offer. Best of all no kids at this property!

Partner

8/10

Excellent

22 May 2026

Kathryne

We had a great stay! Swim out room was fabulous! Staff was great!

Partner

10/10

Exceptional

22 May 2026

Cory

Place was wonderful. No complaints.

Partner

6/10

Pleasant

21 May 2026

Bobbi-Jo Coleen

Housekeeping was polite. Room needed to be cleaned better.
Buffet staff not great to deal with.
Pool staff not happy to serve people not drinking. Seem to be an inconvenience to them.
Website says access to 13 pools but only two realistically unless you have a swim up room.
Restaurants were closed to often. Very inconvenient.
More services need to be provided at the pool. Ice cream and more options other than tacos and burgers.
Too pushy of staff for offering of massages.

Family

2/10

Poor

21 May 2026

Heather

Our 5 night 6 day stayed turned into 1 night and we checked out and moved to a different resort The beach was terrible, our room and the entire resort smelled of sewer. The resort’s solution to our smelly room was a toilet bowl freshener in the vent. Now our room smelled like a dirty bathroom. The entire staff at the resort were rude and unhelpful. A true disappointment! We were unable to get a refund or any sort of compensation.

Friends

10/10

Exceptional

20 May 2026

Irina

The resort is nice; the grounds are well-maintained, and the room is decent—clean and tidied up thoroughly every day. The pillows, however, are terribly hard. The buffet is adequate; you can certainly find something to eat. I also visited the buffets at the Princess Riviera, and I really enjoyed the food there. The beach is, frankly, terrible—even without the sargassum, there are rocks everywhere—though it does have a certain unique character. The beach at the Riviera was slightly better, though there were still rocks there as well. The theater was excellent; the shows were interesting and vibrant—that is, perhaps, the very best feature of the resort. The alcohol is cheap and virtually undrinkable. Overall, it is a peaceful and cozy resort, and I felt safe during my stay.

Self

10/10

Exceptional

20 May 2026

luis

Very good breakfast, restaurant were good some better then others and the rooms were very clean.

Partner

10/10

Exceptional

20 May 2026

Robert

This is our third stay and will not be our last! We love our time here!

Family

4/10

Poor

19 May 2026

Jennifer

Staff for the most part was really nice where the front desk acted as if we were annoying them. Food was subpar especially at the Grill expected a lot more from that restaurant. Tried to go to the beach a few times and even went over to the sister hotel and the seaweed was just too much. My biggest turn off was the fact that a roach was found in the room and it remained dead on the floor in plain view our entire stay. The resort was definitely lacking in some aspects as compared to other resorts that I have stayed at in Mexico.

Partner

10/10

Exceptional

18 May 2026

Brian

Staff was friendly, property was nice

8/10

Excellent

17 May 2026

Juanita Antonette

Overall the stay was good. The property is a little dated but ok for us. The entertainment setup was good nightly with multiple shows. The staff was friendly and helpful. One oddity is If you need more water, beer, pop in the room before the next day, they charge you. Luckily the bellhop told us when he walked us to the room so we didn’t get surprised. The room service wasn’t convenient and the menu was not great.

Family

8/10

Excellent

16 May 2026

Alex

Friendly and helpful staff, good options for food at all times of day, good late night entertainment.

Family

6/10

Pleasant

14 May 2026

Lisa Ann

We stayed at this property about six years ago and it was lovely. It has declined since that time. The service at the buffet is extremely poor. Good luck getting a refill on some water or coffee. The buffet food is average. While the hotel advertises that it has four restaurants, during our stay, only two were open each night. One of them was terrible and the others were average. The service in the restaurant is better than the service in the buffet. The bartenders at the pole bar in the quiet pool were excellent and did a great job and the drinks were delicious. The overall maintenance of the property is very poor. There are many broken loungers at the pool, and they do not clean the chairs and tables each night after the pool closes. Further, there are several areas where there should be reflecting pools, but they are empty, so instead of beautiful surroundings, it looks terrible with plumbing exposed. Also when we were visiting (early May) the beach is unusable due to seaweed in both the water and the beach, which also results in a terrible smell.

Family

4/10

Poor

14 May 2026

Dylan

Our stay was very mid. Disappointed about the beaches not being able to be used due to seaweed. Food was a huge hit or miss. Not much going on at the resort. Things closed earlier than advertised. It was a bummer. Staff was mostly friendly but we did encounter some that were not, but not rude.

Friends

8/10

Excellent

14 May 2026

Jennifer Lee

Food is always great, never go hungry. Whole hotel in spotless.

Partner

10/10

Exceptional

13 May 2026

Rosalyn

Yes

4/10

Poor

11 May 2026

Bruno

Pros:
Clean property
Helpfull and friendly staff

Cons
-Room was outdated, damp, mouldy and had rust all over
-A/c cannot be adjusted to your comfort settings. 22 degrees centigrate is the lowest you can go, making the room extremely hot
- platinum status is a hoax . Save urself some money and just get deluxe
-if you have a problem , concierge wont care
- half the restaurants are closed.

Partner

4/10

Poor

11 May 2026

Steven

The sheets, the pillows and the towel had a damp musty smell.
When we asked for extra towels we were told they could only give out so many per day

The food was just fair, there no night life

Friends

6/10

Pleasant

11 May 2026

Nattalee

This hotel is no longer a five star furniture in rooms are old and need to be updated. Staff were friendly and tried their best to help. Most of the restaurants were closed in the week out of five only two would be opened.

Partner

10/10

Exceptional

10 May 2026

Quincy

The resort was amazing! Me and My Wife had a good time. The swim out pool was our favorite thing about our stay and the room service. Only issue is that our bath tub was a little dirty/rusty so we weren’t able to use it. The food was a 7/10, and the service from the waiters and waitresses was a 10/10. Weather our entire stay was PERFECT! Definitely have to put on sunscreen, the pool water feels like bath water. The Swim up bar was another highlight at the resort that we really enjoyed. Overall, this vacation was well worth it and each day got better and better. Can’t wait to come back!

Partner

10/10

Exceptional

09 May 2026

Destiny

Some pools could
Be cleaned more
But cool vibe

Partner

10/10

Exceptional

09 May 2026

Clariza Adakwu

Loved our stay. Huge rooms. The resort was at 55% capacity so it was nice and empty at the time

Friends

6/10

Pleasant

09 May 2026

Senad

No beach . Like 0 beach. If you like the pool. Its good.

10/10

Exceptional

08 May 2026

Bobbie-Jo

Was a wonderful resort with really good food and excellent people to deal with only downside was the beach and the sea seaweed which was not the hotel’s fault

Family

8/10

Excellent

07 May 2026

Kimmy

The hotel was definitely older. Some maintenance needed to be done. Loved how you could go to the sister resorts and use their amenities as well.

Friends

8/10

Excellent

06 May 2026

Gregory

The sister resort next door has way more food options. Pool deck is very rough and needs resurfacing, bring appropriate footwear. Beach front was washed away. Not much sand area and first 20+ feet of ocean is very rocky.

Friends

8/10

Excellent

06 May 2026

David Gordon

The beach is very disappointing. Not much beach area left and it was unusable due to the large amounts of Sargassum.

Partner

8/10

Excellent

05 May 2026

Ruben Cisneros

We are a hispanic couple and we noticed that some of the staff wasnt as nice as they were with the americans there. At Aroma restaurant my husband asked for a beer 3 times, never got it. We ended leaving that restaurant and going to another place, reservation for one of their restaurants we were unable as well, we were surprised that another couple that were white Americans and were on line behind us they were able to get in, they told us later at the dancing bar. They asked us how come you guys didnt get a table when they did. Besides that, not everyone was like that, there were also a lot of friendly and attentive staff that were incredible, but issues like the ones i mentioned did make me think if i would recommend it.

Partner

8/10

Excellent

05 May 2026

Joey

Great experience.

Friends

8/10

Excellent

04 May 2026

Fabian

Clean with helpful and friendly staff

Partner

2/10

Poor

04 May 2026

Luis A.

Upon arriving the place seemed okay and clean. After unpacking we started noticing different things that were just not ignorable. Food quality 3 out of 10. Property was 3 out of 10. Outdated and our room jacuzzi didnt hold water and also leaked from supply lines. Never got to use and I even called to get serviced. Staff was not really helpful at all amd couldnt explain excursions fully and properly.

Partner

8/10

Excellent

04 May 2026

Althea Lane Barona

Hotel is very nice, lots of pools and very good food. Staff is also very nice. Only thing to note some of the chairs by the pool had bird poo and coatis poo on the ground, it can’t be helped but hotel does provide beach towels and gets replaced everyday. The mini fridge and towels also get replaced & replenished daily. The beach is also really nice but we went during sargassum season, so if you want to enjoy the beach I suggest going when they’re not in season.

Partner

6/10

Pleasant

03 May 2026

AZRA

Nice property, very chill.

Friends

10/10

Exceptional

02 May 2026

Robert Allen

Food was excellent

Friends

10/10

Exceptional

30 Apr 2026

James

We absolutely loved it and will stay again

Partner

10/10

Exceptional

29 Apr 2026

jucara

The staffing were so nice and friendly, clean place. Good food

Friends

10/10

Exceptional

29 Apr 2026

Samuel

Rooms were very clean. Staff were awesome. Pool was great and food was top notch, there was always a variety of food to eat from the buffet breakfast, luch and dinner. Overall experience was exceptional.

Partner

10/10

Exceptional

28 Apr 2026

Mariana

food was clearly labeled with allergens. only thing that could be better is the pool bar hours, they close pretty early at 6pm. otherwise, everything is great.

Partner

6/10

Pleasant

28 Apr 2026

Tatiana

Good experience.Lobby has AC and staff is friendly. Had great experience to check in. The room is within 10 min of walk from lobby. Room is clean and furniture was in a good shape. AC is in good condition but a bit noisy. I had swim out that was a plus but the plastic lounger chairs were not comfortable. Luckily, the comfortable lounger chair across the swimming pool, not too far. Main swimming pool looked a bit dirty but luckily, I was in the furtherst corner room and my swimming pool did not connect to the main pool. The restaurants and buffet were 10 min walk but acssesable to get chair every evening and no limit on visits. 2 restaurants were closed every second night. Food was the best so far I ever had in all inclusive resorts. Coctail options a bit disappointing and simple, however they have mobile coctail bar where Miguel Luna makes the best mojito. Resort is connected to sister resorts and I would recommend to go to sunset resort for better coctail variety. Beach was underwhelming. Tiny and had a smell. Again, as a resort is connected to sister resorts, it is better to go to the sunset or the grand Rivera beach. Benefit is adult only and food. The rest would say is everage experience.

Family

10/10

Exceptional

28 Apr 2026

carlos l

Best place I have been so far

Family

8/10

Excellent

28 Apr 2026

Shania

Decent food options for all restaurants! The shuttle to the main gate leave every 15mins so you must time accordingly as they don’t make any exceptions. Javi at the concierge deck was the best honestly. Not a resort for young people as there wasn’t much to do

THIS HOTEL IS IN A COMPOUND SO GETTING TO THE MAIN ROAD IS A WALK AS THERE IS NO TRANSPORTATION

Friends

10/10

Exceptional

28 Apr 2026

Alyssa Anne

This trip was absolutely worth the price. The entertainment was great, and the food was genuinely amazing. I’ve stayed at other all‑inclusive resorts before, and they usually serve the same buffet food in their restaurants, just plated differently — but that’s not the case here. Everything was fresh, flavorful, and truly delicious.

The staff was incredible, and Jovita quickly became our favorite bartender/server.

A couple things to keep in mind:
• Don’t feed the wildlife — they’ll keep coming back.
• The drinks are strong, so pace yourself.

The only thing I wish I would have done differently is pay for a swim‑out room. It would’ve made an already amazing trip even better.

Overall, we had an incredible time. There’s plenty to do and see if you want to venture out, or you can just relax and enjoy the hotel. Highly recommend.

Friends

10/10

Exceptional

28 Apr 2026

Richard

The Beach was almost non existent, errosion has taken the sand away. The daily dump of sargassus left a hum.
Staff were great, especially Jose the pool cleaner in front of building 1 swimouts. He workes hard to keep pool clean, please tip.these people they deserge extra money.
The restaurants served top notch food. You get a real steak at the Rodeo. Duck Confi was mouthwatering. Beer and spirits were good.
We would return if only for the beach, (we prefer beach to pools).

Family

10/10

Exceptional

27 Apr 2026

Ever Antonio

The pool and everything was fantastic

Self

10/10

Exceptional

26 Apr 2026

Luke

Not very good beach. But very good food and pools

Partner

10/10

Exceptional

26 Apr 2026

Carmen Chirinos

Ignore the bad reviews, this resort was great! The staff were extremely friendly and helpful. So much wildlife, like iguanas j chillin on sidewalks as your walk around, very cool to see!
The adults only pool was small, not a lot of chairs. The family side however had a ton of chairs and a lot more pools. Yolanda on the family side was our favorite waitress!
The rooms are typical Caribbean rooms. We personally did not have a musty smell like others claimed. Might’ve been my shampoo but it smelt like my shampoo every single day. Wish the room temp got a bit cooler or there was a fan but by the end of the night I didn’t really care!
Lastly, the buffet was great! Smaller than other resorts I’ve been to but still lots of options. There’s also a waiter there who makes a bunch of animal noises - a cat screeching specifically. Caught me off guard at first but we truly enjoyed it! Very friendly, very attentive, great memory and remembered folks!

Partner

10/10

Exceptional

26 Apr 2026

Michele Lee

Everything was excellent. Food was good and staff was amazing. Our only complaint would be it took 2 hours to eat at Aromas. Very slow. But food was so good. Great time had by all.

10/10

Exceptional

26 Apr 2026

Olivia

The sports pool/ bar was amazing and loved how they had activities to do thought the day!

Friends

6/10

Pleasant

26 Apr 2026

Jocelyn

The outside looks good but lots of stuff broken and stained in rooms. Slow draining sinks, showers, etc. Hotel probably used to be very nice, but they havent invested the money to keep it up and fix/update things. Its very calm though so nice place to relax. You just have to overlook things.

Self

8/10

Excellent

26 Apr 2026

Gregory

The food could have been better. Clean room, nice stage swim out suite was very nice.

Partner

8/10

Excellent

26 Apr 2026

melissa

The staff is excellent from the bellboys to the cleaning staff. The hotel is starting to show wear but is well kept.

Partner

10/10

Exceptional

26 Apr 2026

Megan Prince

Pool was amazing and never felt crowded. The room was great, very spacious. Everything was clean, staff was amazing and the food was great, even at the buffet!

Partner

10/10

Exceptional

25 Apr 2026

Tanya L

Swim up pools were amazing. All staff pleasant

Friends

10/10

Exceptional

25 Apr 2026

Andrew

Surpassed expectations!

8/10

Excellent

25 Apr 2026

curtis

Not a lot of food choices as 2 restaurants appear to be closed for renovations. The food is good though.

Staff is great, pools are well maintained and huge.

This is not a Beach Resort. Lots of Seaweed and Rocky.

Grounds are well maintained.

We enjoyed our stay,

Friends

8/10

Excellent

24 Apr 2026

Emily

Loved all the food (room service, restaurants, buffet) and cocktails, great service, beautiful beach location, more party vibes at the main pool and a more chill atmosphere at the other one, lots of wildlife around, many opportunities for activities, and such a big beautiful room with a comfy bed. Didn’t love the lack of lounge spots at the main pool, no welcome drink (as advertised), and the AC could’ve been colder in rooms and in main areas.

Partner

8/10

Excellent

24 Apr 2026

adam

Had a great time rooms where nice buffet was good everytime we ate there wish there was more opions for breakfast all dinners at the reasturants tasted awsome but slow. Staff was good.
Wish there was a lounge with bottled watter and beer to restock your room yourself. But all in all great trip.

Friends

10/10

Exceptional

24 Apr 2026

nelida

The best massage pack

10/10

Exceptional

24 Apr 2026

Travis R

Yes