Name: Platinum Yucatan Princess
Address: Prolongacion 5ta Avenida Mza 20 Lote 006, Playa Del Carmen, 77710, MX

4/10

Poor

18 Jul 2026

Sarah

The beach was completely unusable, covered in seaweed. You could smell the seaweed from the pool. Security guard walking around the property was pompous. Dramamine was $46 in the gift shop.

10/10

Exceptional

18 Jul 2026

Gretell

Nos encantó el hotel muy tranquilo el personal muy atento se anticipaban a nuestros deceos .
El spa lo recomiendo mucho las chicas muy atentos y cuidadosos.
Las piscinas extremadamente limpias y nunca nos faltaron atenciones bebidas o toallas .
Las habitaciones solo ibas a desayunar y walaaaaa habitación limpia , toallas secas .
De verdad nos encantó!!! Volveremos .

Partner

10/10

Exceptional

18 Jul 2026

vernon

Amazing property. The transportation charges are absurd though.

Friends

10/10

Exceptional

17 Jul 2026

Jesus Loreto

I didn't have any issues during my stay; the room was clean. The restaurant staff were attentive. Food was delicious. I recommend the disco located at the princess Riviera; it has a better atmosphere than the one at the Yucatan.

Partner

10/10

Exceptional

17 Jul 2026

cristobal

Our whole stay was wonderful. The staff is super attentive and friendly. They go above and beyond with whatever you need. The food was incredible at all the restaurants. The spa is a must if you have the time. Overall I have no complaints.

Partner

10/10

Exceptional

17 Jul 2026

Brenton Allan

Everything was beautiful and safe !!! My family had a awesome time nothing is perfect in life but they do get close to it the food could be a little better but other than that it’s awesome would go back again

Family

10/10

Exceptional

17 Jul 2026

Jessica

Endroit propre et accueillant

Self

8/10

Excellent

17 Jul 2026

Sabrina

I enjoyed my solo stay for the most part. My only suggestions are that the siler finishings in the rooms be updated as some are rusting and to maybe add a coffee/cafe store on site that caters to all things coffee, iced teas, and bakery.

Self

6/10

Pleasant

16 Jul 2026

Benito

Don't come during the summer. The sargassum was everywhere and the beach was closed. Also this property was under construction and some amenities were not available. Make sure to bring pants if you want to eat at the restaurants as they don't allow shorts for males. Also not all the restaurants were open daily as advertised.

Partner

10/10

Exceptional

15 Jul 2026

Astrid

Amazing stay!

Friends

10/10

Exceptional

13 Jul 2026

Rubi

Staff was extremely helpful and nice.

Partner

10/10

Exceptional

12 Jul 2026

Scott Douglas

I thought it was fun. The room was big. I liked the space. More taco and ice cream spots would be cool but overall it was great. I loved everything. Very chill.

Family

6/10

Pleasant

12 Jul 2026

Kamisha Rene

My only complaint was that my room was extremely stuffy and humid even with the air on which caused me not to be able to sleep well at all. I’m not sure if the vents needed to be cleaned, or filters needed to be changed, but quite a few people had that same complaint. This was my second time staying at this resort and I’ll most likely not come back.

Self

8/10

Excellent

10 Jul 2026

Jordan

I would say the food is very disgusting but the staff are great bed was very uncomfortable couldn’t really get a good night sleep but other than those things it was a great stay .

Self

2/10

Poor

09 Jul 2026

Desiree

The food was very nasty the excursions workers took our money and lied to us about what we was doing the concierge was extremely disrespectful after I try to explain to him what happened he was very useless and rude going back and fourth with me they never help me they just took my money and told me that they can’t do nothing about it ruin my birthday never agin

Partner

10/10

Exceptional

09 Jul 2026

Larissa

Here’s a polished review you can post:

⭐⭐⭐⭐⭐

I had an amazing stay at Platinum Yucatán Princess. From the moment we arrived until checkout, the staff made us feel welcomed and taken care of. The resort is beautiful, very clean, and has such a relaxing atmosphere. The rooms were spacious and comfortable, the food exceeded my expectations with plenty of variety, and the drinks were great. There were so many pools and activities to enjoy, but it was also easy to find quiet places to unwind.

The entertainment was fun, and the adults-only environment made the experience even more peaceful. It was the perfect place to celebrate a birthday, and I made some unforgettable memories.The only downside for me was the number of iguanas around the property. I know they’re part of the local wildlife, but they made me a little uncomfortable. Other than that, everything was absolutely wonderful.

Family

4/10

Poor

09 Jul 2026

Hassan

They have people on their property selling things and can’t get in contact with them after u make a purchase. Very unprofessional

Partner

6/10

Pleasant

08 Jul 2026

Christina Marie

The front desk staff was not as welcoming or personable as we expected. However, our housekeeping staff, several bartenders, the activities team, and the spa personnel were all friendly and helpful.

The room was comfortable, but the swim-up room floors were extremely slippery. I fell on the first day, and my knee is still hurting six days later.

We knew we were visiting during seaweed season, but we did not expect the beach to be completely unusable. There was so much seaweed we couldn’t get into or even near the ocean. The beach is also a long walk from the resort and isn’t visible from the public areas.

The swim-up pool was advertised as somewhat private, but it was open to all guests. We were uncomfortable because guests, including same-sex couples, were openly displaying affection immediately outside our room. Travelers who prefer a quieter, more private atmosphere should know the swim-up pools are not exclusive to the adjoining rooms.

The buffet had excellent food and variety, although it was the farthest restaurant from the rooms. We were disappointed the Italian and hibachi restaurants were closed on Sunday, so we never had the chance to try them.

The Sports Park was much farther away than expected, and there was no shuttle service.

Overall, the food and many staff members were excellent, but the slippery floors, beach conditions, restaurant schedules, long walking distances, and lack of privacy made our stay less enjoyable than we had hoped.

Partner

10/10

Exceptional

07 Jul 2026

Nicole

This resort is for couples. Definitely not a party vibe. It was exactly what we were looking for . The restaurants were amazing ! The steak at the Rodeo was 10/10!!! We will always choose a swim out. Will be recommending this hotel for sure.

Partner

10/10

Exceptional

07 Jul 2026

BORYS

All top notch, super friendly and helpful stuff, great food, - only one thing - during my one week stay I had a chance to eat fresh avocado only once - during Mexican dinner - very strange - no avocado in Mexico,
Except that, all 5 stars !!!! Can’t wait to come back

Self

8/10

Excellent

07 Jul 2026

Shawnte A

The hotel is beautiful, only thing was the horrible smell from all the seaweed on the beach. No beach front lounging because of the conditions of the beach. They really should warn guest before hand. The smell some days was unbearable.

10/10

Exceptional

04 Jul 2026

Jimmi

Beautiful resort! Good food. Spa was outstanding.

Self

10/10

Exceptional

04 Jul 2026

Rosa

Todos muy atentos
Muy limpio todo
Muy recomendable
Gracias

Partner

4/10

Poor

02 Jul 2026

Janisha

This is an ok option if you are not expecting a luxury style resort. The rooms are really outdated even if selecting an upgraded room (we had a swim out). The staff were ok, no above and beyond service except 2 of the bartenders Fernando and another guy at the back bar. There isn’t much to do, only the buffet restaurant is open daily, others are every other day and at 6pm. The swim up bar was fun, the beach you cannot access there were mountains of seaweed in front of the 10 lounge chairs that were out there. No one comes to you to offer/refill drinks, you have to go to the bar each time. The room service are concession stand style hotdogs, hamburgers, and nachos. The other food was average not much flavor. Lots of wildlife, iguanas were cool, bold raccoons one came in our room, a few deer which were calm and cute, and a black cat. Again if looking for somewhere cost efficient and not looking for full service, average accommodations, and plan to spend most time on excursions then this isn’t a bad option just wasn’t what we were expecting for an all inclusive adults luxury resort. Comparable to a Best Western to give an idea. Hope this helps, enjoy your trip.

Partner

10/10

Exceptional

29 Jun 2026

Jasmine

Great place awesome space really clean friendly people

10/10

Exceptional

29 Jun 2026

Marquese

Great experience overall! 2nd time here!

Partner

10/10

Exceptional

29 Jun 2026

Christy

The staff was all amazing, very helpful… the food was amazing all the restaurants on site was A1

Friends

10/10

Exceptional

28 Jun 2026

Ivan

The food here was AMAZING!!! The vibes at the main pool bar were unmatched. We had some of the greatest times of our lives here. From my wife and I winning the dance contests to Luna, Gordon Ramsey (lol), and Raul instructing water aerobics! Princess Yucatan is forever engraved in our hearts! We WILL be back!

Partner

10/10

Exceptional

28 Jun 2026

Steven

This was our 3rd visit to the resort and great experience like previous visits. The staff was super friendly and amazing.

Partner

6/10

Pleasant

25 Jun 2026

Gary

Overall hotel ok but I’d question the 5 star status. Food and waiting staff good. Reception and Concierge service could be more helpful and less dismissive. It should clearly state when booking that the beach area is out of bounds at this time of year due to the natural seaweed infestation. This is not the hotels fault but you should be made aware. Rooms nice but could do with a regular mosquito treatment spray. The on site shop is insulting for all goods. I understand that prices would be slightly more but it’s actually ridiculous.. for example a can of bug spray is 30 dollars for one! Store down the road is 4 dollars. The bar showing the football, quite often we had to go find someone to serve us or walk across to the other bar for service. Thanks but I wouldn’t rush back to this Hotel. 3.5 star at best …

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Linda

Pools very good!
Air conditioning was a bit weak in the room. But everything else was good.

Partner

8/10

Excellent

23 Jun 2026

karen

The staff and entertainment was great!! The beach and smell from the seaweed was the only downside but we know that it’s not the resorts issue they are doing their best. The upgrade we received was AWESOME!!! But overall we enjoyed ourselves and we will be back to Platinum Yucatan Princess.

Partner

8/10

Excellent

23 Jun 2026

DeAsia Cassandra Shawnique

Great property , food pretty good, the beach was horrible, not even accessible too much seaweed like mountains of it

Family

10/10

Exceptional

22 Jun 2026

Sarah

Amazing service and staff

Friends

6/10

Pleasant

20 Jun 2026

Valeria Joel

I'll be honest, I had HIGH hopes to really enjoy my stay, but I'll admit, it didn't meet my expectations. Although the resort is HUGE and nice, it just didn't do it for me and my husband. The trip was vaguely boring. The \"party\" pool was no party. I was disappointed to learn they only do the foam party on Saturdays. So what about the people who can only visit during the week?! The pool bar closed two hours before the pool closes, and the party pool is open during the hottest part of the day. The food was ok, and the mixed drinks were alright! They did serve top shelf liquor. Now that's a PLUS! Our room was very nice, a little outdated (the sofa, cabinets near the tv). The swimout pool made it AWESOME although the mosquitos refused to leave our room. That was irritating. OMG... The outside smelled HORRIBLE due to whatever the brown stuff washing up on shore is from the ocean (now that was beyond the resorts control). The beach is off limits. The staff were friendly. We never used the room service option. We did meet some nice people at the resort. The club was quiet and we didn't attend any of the shows. The occupancy appeared to be very low, so that could've played a part in the lack of fun and entertainment. Nothing grabbed my attention at the resort like the swimout room. Overall, it is a nice place to get away from the norm for relaxation purposes ONLY, but if you are looking for somewhere to have fun and an amazing time... I hate to say this... Keep searching!

Partner

4/10

Poor

20 Jun 2026

Javier Flores

The staff went above and beyond to make our stay as comfortable as possible, and that is the only reason why our stay was positive. I will start off by saying that this was our second time visiting the resort, first time staying at the Jr suites was excellent, this time around at the Platinum rooms, it fell short in almost every department. The room was VERY humid our 6 days even with the AC on the lowest setting. You can visibly see mold specs growing on a lot of the fabric in the room. The biggest letdown was the HORRIBLE smell coming from the beach, which we were unable to enjoy due to the excess sargassum, we understood mother nature is not something that the resort can control, but not once were we notified of this issue beforehand, which was very frustrating as that was the main reason for booking this specific resort due to the easy access to the beach. We did some more exploring on the other resorts, and even though we were in the adults only side, it didn’t have the exclusive feel to it, we were surprised to see how much nicer the rooms were, and the overall resort on the family side. Overall our stay lacked the advertised luxury, and amenities, and being our second stay and not being able to enjoy the beach both stays was also a big let down. I will praise the staff, as they were super attentive, very professional, and overall the biggest asset to the resort as they were the only reason our stay was tolerable.

Family

10/10

Exceptional

19 Jun 2026

Temitope

Great services

Partner

10/10

Exceptional

19 Jun 2026

Edwin

This property is amazing.
The staff is very friendly and attentive. The spa is my favorite. Evelyn is the best. She gives an outstanding massage.
I have stayed here four times and will return.

6/10

Pleasant

18 Jun 2026

Jessica

Access to the sister properties if you booked the adult only. The drinks and animals

Family

6/10

Pleasant

17 Jun 2026

Lindsay

We enjoyed our

10/10

Exceptional

17 Jun 2026

Cyndia

Me encanto es super bonito, limpio y ña comida es exelente

Family

10/10

Exceptional

16 Jun 2026

Michelle

Amazing entertainment crew here and the food was delicious!

Family

10/10

Exceptional

14 Jun 2026

Adrian Trevail

Great staff and amenities. Only thing was the seaweed smell was terrible. Other than that I don’t have any complaints.

Family

10/10

Exceptional

12 Jun 2026

Cai

Decen

8/10

Excellent

11 Jun 2026

Varinder Singh

Very good food, Well-maintained pool, Full Secure.....

Partner

10/10

Exceptional

11 Jun 2026

Ana Maria

We absolutely loved the kindness of every staff member, they were always willing to help with a smile on their face. The gastronomy was varied, contrary to what some people said on reviews they had a wide variety of food and it was different every day. The restaurants à la carte had a nice selection of meals, the bars were easily accessible and the pools were very clean. We heard a ton of people complaining about how the beach was inaccessible because of the sargassum but that is not the hotel’s fault as they cannot control the weather. Regardless of that, there are plenty of activities within the resort to occupy your time. We will definitely be staying here again.

Partner

6/10

Pleasant

10 Jun 2026

Luzmila

El hotel está dentro de un complejo de hoteles y tiene muchas ventajas y opciones que merecen 5 estrellas, sin embargo en nuestra estadía hubo algo que hizo difícil el disfrutar plenamente: en Playa del Carmen desde mayo a octubre es temporada de \"sargazo\"que son unas algas que por esta epoca del año se acumulan en la playa en cantidades alarmantes, según pudimos averiguar en varios lugares y con diferentes personas incluso con agentes de policia, se nos dijo que era responsabilidad y obligación de los hoteles limpiar el sargazo porque el olor es horrible y emana gases que son tóxicos y afectan tanto la salud como la piel. En el hotel fue posible usar las instalaciones, tolerando el olor horrible que por momentos y gracias al viento mejoraba, pero en la playa y en las comodidades cerca de la playa era imposible disfrutar por el olor; la playa no se veía y era imposible caminar por allí. A pesar de tener señalización para no entrar al mar, no había nada que alertara de que no se debía estar en las sillas y mesas allí dispuestas para prevenir enfermedades al respirar constantemente ese olor terrible. Esta es la razón por la que nuestra calificación sería máximo 3 estrellas.

Partner

10/10

Exceptional

10 Jun 2026

Mikhaella

We stayed at Platinum Yucatán Princess for 5 days and had an amazing experience from start to finish. The staff were incredibly friendly and welcoming, and the amenities throughout the resort were excellent.

One thing we really appreciated was the variety of food options available each day. There was always something different to try and the 24/7 room service was a huge bonus. We requested housekeeping to make up our room once during our stay and they did such an outstanding job that it felt like the room had never even been touched before we arrived.

There were plenty of activities by the pool every day along with nightly entertainment so there was always something fun to do. We also treated ourselves to a couples spa experience which was incredibly relaxing and well worth it.

A special thank you to Elizabeth for making our check-in process smooth and enjoyable. If you're lucky enough to have her assist you, you'll be off to the best possible start to your vacation. The bellboys were also extremely helpful and attentive throughout our stay. We'd also like to recognize the servers at the Yucatán Buffet breakfast who consistently provided excellent service every time we come to eat.

The resort felt very safe with great security throughout the property which allowed us to fully relax and enjoy our vacation. Overall, we truly enjoyed our stay at Platinum Yucatán Princess and would not hesitate to return. We hope to come back again in the future!

Partner

8/10

Excellent

09 Jun 2026

Kelcey DeWarren

Overall good resort

Partner

4/10

Poor

08 Jun 2026

Roman

Very disappointing experience. The room was dirty and not properly maintained. What made the stay even worse was that the beach was full of algae, making it unpleasant and difficult to use. The hotel should clearly inform guests about this before they book. We chose this resort expecting to enjoy the beach, but we ended up not being able to use it at all. Unfortunately, our vacation was ruined, and we left very disappointed.

Family

10/10

Exceptional

06 Jun 2026

Shivani

Amazing staff and beautiful property. Great food. Highly recommend!

Friends

10/10

Exceptional

06 Jun 2026

Trisha Rae Angela

We had a wonderful stay at Platinum Yucatán! The resort was beautiful, with access to the sister resorts, great food, plenty of pools, and a relaxed atmosphere that never felt crowded. My friends and I had an amazing time, but what truly made our trip special was the incredible staff.

All of the servers were friendly and welcoming, but Benedicto and Bryan stood out. Bryan always greeted us with a warm smile and made us feel welcome, even when we weren't seated in his section. Benedicto served us for two nights and was attentive, accommodating, and genuinely kind. He always made sure we were happy with our meals and experience.

During our week-long stay, we also became friends with our bartender, Jacinto. He kept the drinks coming, made us laugh, and brought such great energy every day. He was truly a highlight of our trip.

We would also like to give a special shout-out to the bellboys, Misael, Amaury, and Javier. Everyone at the front was wonderful, but these three went above and beyond. Misael and Javier drove us around the resort with positive attitudes and plenty of funny stories. They also made getting to and from our room and the sports park easy and convenient. Amaury ensured we were well taken care of and even arranged our luggage pickup and wake-up call after learning we had an early departure.

All staff, especially the ones mentioned above, truly helped make our stay even more memorable!

Friends

10/10

Exceptional

05 Jun 2026

Josiah

Property was a little older but still kept up quite nicely. The staff were very nice and helpful. The food was very good at all the restaurants! The seaweed/ its smell made the beach unusable unfortunately but the resort was doing what they could to clean the beach.
The pools were great so even without the beach you could still have a very enjoyable and relaxing time

Partner

10/10

Exceptional

04 Jun 2026

Glenda

We enjoyed our stay at the Platinum Yucatan Princess. Our room was maintained clean and stocked up. Food was good. Friendly staff and courteous. We’re thankful that pickle ball courts are available. We played every day. 🥰
We loved that we can cross over the other Princess Resorts and enjoyed the food served there. This is our second time visiting the Princess Resorts. Our first was in 2024 at Platinum Grand Riviera Princess. They’ve done impressive improvements to their Buffet Restaurants with the new theme Food Market! Love the ambiance! ❤️ The Ice Cream Shop is a plus! So good for a quick cold snack. We will definitely come back! 💕

Partner

10/10

Exceptional

03 Jun 2026

Arnold

The resort was amazing. The buffet was really good. The activities were very inclusive so if you are shy don’t worry. I will definitely be coming again. Shoutout the boy Johny for making the activities fun and all the staff for making our stay a 10/10.

Friends

2/10

Poor

03 Jun 2026

JUAN ANTONIO

I had a very negative experience during my stay on June 1st 2026 at the Riviera Maya Princess.

A gold chain and approximately 60 USD in cash that I had stored inside my room, specifically in my travel bag, were stolen after my room had been serviced/cleaned. These items disappeared from what should be a secure and private space.

I immediately reported the incident. An internal investigation was conducted, but the conclusion was simply that nothing was found, with no resolution, accountability, or clear explanation provided. Even after speaking with management, I was advised to contact the Mexican police on my own, with no further support from the hotel. (Which I did btw)

This experience left me feeling frustrated, unprotected, and without any real assistance. I understand that unexpected situations can happen, but there was a clear lack of responsibility and proper handling of a serious issue involving guest belongings.

I am writing this as a warning to future guests: be extremely cautious with valuables during your stay, as the handling of security concerns was, in my experience, highly unsatisfactory.

I did not feel safe for the rest of my stay, and I cannot recommend this property based on my experience.

Friends

8/10

Excellent

02 Jun 2026

Tyrone

Great Food

Self

6/10

Pleasant

02 Jun 2026

Rossanda

Overall it was average. The best experience was the entertainment team. Luna was always attentive on and off the daily events. The hotel staff was not very accommodating. I had a broken toe and asking them to drop me off and pick me up when I arrived and when I was leaving was an inconvenience.

Family

10/10

Exceptional

01 Jun 2026

Cory Luciano

We stayed at Platinum Yucatan Princess to celebrate my 30th birthday and had an incredible experience. The resort is beautiful, with lush grounds, lovely pools, and access to the larger pool at the connected Princess resort. The adults-only bars served excellent cocktails and tequila, and we especially loved the passionfruit margaritas. Upgrading to a room with a balcony hot tub was absolutely worth it.
Thank you to Mario for arranging transportation with MTS and Ana for a smooth check-in.
The staff were exceptional throughout our stay. Sara at Bar Plaza kept us laughing and served great drinks during the Fire Show. The entertainment was outstanding every night, especially the Fire Show and Mexican Show. We also loved the trivia, pool activities, Mariachi, Rock Band, dancers, and the entire entertainment team. Special thanks to Malu for her warmth, humour, and personal touch, and to Luna for her fun dance lessons and private archery lesson for my fiancé.
The food was fantastic, especially at Buffet Yucatan. As a vegetarian, I enjoyed many vegan options. My fiancé is vegetarian, lactose intolerant, and gluten free, and the buffet staff and chefs went above and beyond to accommodate him with a separate menu and plenty of safe choices. Bryan provided exceptional service, while Citlaly, Karen, and Bereniece always made us feel welcome.
The spa was wonderful as well. Esmeralda helped arrange my treatments, and Bulmaro provided a relaxing facial and chocolate body exfoliation. Thx!

Partner

2/10

Poor

01 Jun 2026

Robert J

Got Drugged by a couple at the pool bar and blacked out ended up getting kicked off the resort. Watch who is there

Self

4/10

Poor

31 May 2026

Carmelita

Poor service
Unlimited à la cartes restaurants closed sporadically with no notice
Poor evening activities
Booking at sister resort not available through the app
Booking at sister resort restaurants required 48 hours notice and we were not advised on check in and had to inquire on the 3rd day
Limited availability for reservations at sister resort
Charged for damages due to a “stain” on sheet which would need to be washed(don’t they wash all the sheets)
Elevator not working

This is our 8th time to Mexico and we will definitely go back but never to this resort or is sister resorts.

Partner

10/10

Exceptional

30 May 2026

Amber Marie

Here's a polished Expedia review you can use:

My stay at the Platinum Yucatan Princess was excellent from start to finish. The room was spacious, spotless, and very comfortable, making it easy to relax throughout the trip.

The staff were outstanding. Everyone was friendly, attentive, and genuinely focused on making our stay enjoyable. The drinks were some of the best I've had at an all-inclusive resort, and the food was consistently delicious with plenty of variety.

One of the highlights was our swim-up room. The location was perfect, offering easy access to the pool and a relaxing atmosphere throughout the day. The resort also offered a great selection of activities, so there was always something fun to do.

Overall, this resort exceeded my expectations. Between the beautiful accommodations, amazing food and drinks, excellent staff, and great activities, I would highly recommend the Platinum Yucatan Princess to anyone visiting Cancun and would gladly stay here again.

Partner

10/10

Exceptional

30 May 2026

Hannah

We especially enjoyed the dining and the entertainment. Also, the staff were so friendly and made an effort to learn our names. Specifically, Benedicto in the Aroma restaurant as well as Roy the bellman.

Family

6/10

Pleasant

30 May 2026

Aubrey

The resort itself was beautiful but unfortunately there was no beach for you to walk in or even walk along.. the sea

10/10

Exceptional

29 May 2026

Carina

Staff were absolutely fantastic and very accommodating. Everything was clean and well maintained. The property was beautiful with lots of activities, and lots of beautiful wildlife like deer roaming about.

Friends

10/10

Exceptional

29 May 2026

tiarah

Amazing

10/10

Exceptional

29 May 2026

Victoria

This resort was so clean, quiet (off season) and great service. I will be booking this resort again.

10/10

Exceptional

26 May 2026

James

SO AMAZING!

Friends

6/10

Pleasant

25 May 2026

Gina

Unfortunately my room (Premium Swim up) near the reception and restaurants is right by the ocean and at this time of year the seaweed is absolutely out of control and the smell from the beach made me physically sick. The stench is similar to rotting eggs.

The hotel were very understanding and offered to move me to another part of the building further away from the reception. Just a reminder that this is out of the control of the resort but be mindful when booking to make sure you are not near the reception.

The hotel is well maintained and overall if not for the stench of seaweed would have been a lovely weekend away.

The room service was slow and the food delivered was average. Drinks were good. I would recommend dinner at the Italian restaurant as the food was really nice.

Self

10/10

Exceptional

23 May 2026

Michelle

It was very nice. Buffet was small but still good. Entertainment was excellent

Partner

10/10

Exceptional

23 May 2026

Stephanie Erica Andrade

Overall I would stay here again. Food was ok, access to the other property restaurants was a nice option. Staff was friendly, and very helpful. Loved all the wildlife we were able to see while there. Had a great time with all the different classes and activities they offer. Best of all no kids at this property!

Partner

8/10

Excellent

22 May 2026

Kathryne

We had a great stay! Swim out room was fabulous! Staff was great!

Partner

10/10

Exceptional

22 May 2026

Cory

Place was wonderful. No complaints.

Partner

6/10

Pleasant

21 May 2026

Bobbi-Jo Coleen

Housekeeping was polite. Room needed to be cleaned better.
Buffet staff not great to deal with.
Pool staff not happy to serve people not drinking. Seem to be an inconvenience to them.
Website says access to 13 pools but only two realistically unless you have a swim up room.
Restaurants were closed to often. Very inconvenient.
More services need to be provided at the pool. Ice cream and more options other than tacos and burgers.
Too pushy of staff for offering of massages.

Family

2/10

Poor

21 May 2026

Heather

Our 5 night 6 day stayed turned into 1 night and we checked out and moved to a different resort The beach was terrible, our room and the entire resort smelled of sewer. The resort’s solution to our smelly room was a toilet bowl freshener in the vent. Now our room smelled like a dirty bathroom. The entire staff at the resort were rude and unhelpful. A true disappointment! We were unable to get a refund or any sort of compensation.

Friends

10/10

Exceptional

20 May 2026

Irina

The resort is nice; the grounds are well-maintained, and the room is decent—clean and tidied up thoroughly every day. The pillows, however, are terribly hard. The buffet is adequate; you can certainly find something to eat. I also visited the buffets at the Princess Riviera, and I really enjoyed the food there. The beach is, frankly, terrible—even without the sargassum, there are rocks everywhere—though it does have a certain unique character. The beach at the Riviera was slightly better, though there were still rocks there as well. The theater was excellent; the shows were interesting and vibrant—that is, perhaps, the very best feature of the resort. The alcohol is cheap and virtually undrinkable. Overall, it is a peaceful and cozy resort, and I felt safe during my stay.

Self

10/10

Exceptional

20 May 2026

luis

Very good breakfast, restaurant were good some better then others and the rooms were very clean.

Partner

10/10

Exceptional

20 May 2026

Robert

This is our third stay and will not be our last! We love our time here!

Family

4/10

Poor

19 May 2026

Jennifer

Staff for the most part was really nice where the front desk acted as if we were annoying them. Food was subpar especially at the Grill expected a lot more from that restaurant. Tried to go to the beach a few times and even went over to the sister hotel and the seaweed was just too much. My biggest turn off was the fact that a roach was found in the room and it remained dead on the floor in plain view our entire stay. The resort was definitely lacking in some aspects as compared to other resorts that I have stayed at in Mexico.

Partner

10/10

Exceptional

18 May 2026

Brian

Staff was friendly, property was nice

8/10

Excellent

17 May 2026

Juanita Antonette

Overall the stay was good. The property is a little dated but ok for us. The entertainment setup was good nightly with multiple shows. The staff was friendly and helpful. One oddity is If you need more water, beer, pop in the room before the next day, they charge you. Luckily the bellhop told us when he walked us to the room so we didn’t get surprised. The room service wasn’t convenient and the menu was not great.

Family

8/10

Excellent

16 May 2026

Alex

Friendly and helpful staff, good options for food at all times of day, good late night entertainment.

Family

6/10

Pleasant

14 May 2026

Lisa Ann

We stayed at this property about six years ago and it was lovely. It has declined since that time. The service at the buffet is extremely poor. Good luck getting a refill on some water or coffee. The buffet food is average. While the hotel advertises that it has four restaurants, during our stay, only two were open each night. One of them was terrible and the others were average. The service in the restaurant is better than the service in the buffet. The bartenders at the pole bar in the quiet pool were excellent and did a great job and the drinks were delicious. The overall maintenance of the property is very poor. There are many broken loungers at the pool, and they do not clean the chairs and tables each night after the pool closes. Further, there are several areas where there should be reflecting pools, but they are empty, so instead of beautiful surroundings, it looks terrible with plumbing exposed. Also when we were visiting (early May) the beach is unusable due to seaweed in both the water and the beach, which also results in a terrible smell.

Family

4/10

Poor

14 May 2026

Dylan

Our stay was very mid. Disappointed about the beaches not being able to be used due to seaweed. Food was a huge hit or miss. Not much going on at the resort. Things closed earlier than advertised. It was a bummer. Staff was mostly friendly but we did encounter some that were not, but not rude.

Friends

8/10

Excellent

14 May 2026

Jennifer Lee

Food is always great, never go hungry. Whole hotel in spotless.

Partner

10/10

Exceptional

13 May 2026

Rosalyn

Yes

4/10

Poor

11 May 2026

Bruno

Pros:
Clean property
Helpfull and friendly staff

Cons
-Room was outdated, damp, mouldy and had rust all over
-A/c cannot be adjusted to your comfort settings. 22 degrees centigrate is the lowest you can go, making the room extremely hot
- platinum status is a hoax . Save urself some money and just get deluxe
-if you have a problem , concierge wont care
- half the restaurants are closed.

Partner

4/10

Poor

11 May 2026

Steven

The sheets, the pillows and the towel had a damp musty smell.
When we asked for extra towels we were told they could only give out so many per day

The food was just fair, there no night life

Friends

6/10

Pleasant

11 May 2026

Nattalee

This hotel is no longer a five star furniture in rooms are old and need to be updated. Staff were friendly and tried their best to help. Most of the restaurants were closed in the week out of five only two would be opened.

Partner

10/10

Exceptional

10 May 2026

Quincy

The resort was amazing! Me and My Wife had a good time. The swim out pool was our favorite thing about our stay and the room service. Only issue is that our bath tub was a little dirty/rusty so we weren’t able to use it. The food was a 7/10, and the service from the waiters and waitresses was a 10/10. Weather our entire stay was PERFECT! Definitely have to put on sunscreen, the pool water feels like bath water. The Swim up bar was another highlight at the resort that we really enjoyed. Overall, this vacation was well worth it and each day got better and better. Can’t wait to come back!

Partner

10/10

Exceptional

09 May 2026

Destiny

Some pools could
Be cleaned more
But cool vibe

Partner

10/10

Exceptional

09 May 2026

Clariza Adakwu

Loved our stay. Huge rooms. The resort was at 55% capacity so it was nice and empty at the time

Friends

6/10

Pleasant

09 May 2026

Senad

No beach . Like 0 beach. If you like the pool. Its good.

10/10

Exceptional

08 May 2026

Bobbie-Jo

Was a wonderful resort with really good food and excellent people to deal with only downside was the beach and the sea seaweed which was not the hotel’s fault

Family

8/10

Excellent

07 May 2026

Kimmy

The hotel was definitely older. Some maintenance needed to be done. Loved how you could go to the sister resorts and use their amenities as well.

Friends

8/10

Excellent

06 May 2026

Gregory

The sister resort next door has way more food options. Pool deck is very rough and needs resurfacing, bring appropriate footwear. Beach front was washed away. Not much sand area and first 20+ feet of ocean is very rocky.

Friends

8/10

Excellent

06 May 2026

David Gordon

The beach is very disappointing. Not much beach area left and it was unusable due to the large amounts of Sargassum.

Partner

8/10

Excellent

05 May 2026

Ruben Cisneros

We are a hispanic couple and we noticed that some of the staff wasnt as nice as they were with the americans there. At Aroma restaurant my husband asked for a beer 3 times, never got it. We ended leaving that restaurant and going to another place, reservation for one of their restaurants we were unable as well, we were surprised that another couple that were white Americans and were on line behind us they were able to get in, they told us later at the dancing bar. They asked us how come you guys didnt get a table when they did. Besides that, not everyone was like that, there were also a lot of friendly and attentive staff that were incredible, but issues like the ones i mentioned did make me think if i would recommend it.

Partner

8/10

Excellent

05 May 2026

Joey

Great experience.

Friends

8/10

Excellent

04 May 2026

Fabian

Clean with helpful and friendly staff