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Fairmont Heritage Place Mayakoba
Riviera Maya / Playa del Carmen · Mexico
Carretera Federal Cun Playa Km 298 MayakobaView location
10.0/10Excellent27 Reviews
Cleanliness10.0/10 10.0
Service9.4/10 9.4
Comfort10.0/10 10.0
Condition9.8/10 9.8
Amenities10.0/10 10.0
See all ratings- Sustainability certification
- Hotels with spa
- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Fairmont Heritage Place Mayakoba
Thank you for choosing Fairmont Heritage Place Mayakoba as your home away from home. We respect the trust you place in us each time you choose to stay with us. We believe that trust is earned.
Please know that we are taking every precaution to remain a safe space for all who visit.
Following all protocols set by global, national and local health authorities, we have heightened our already rigorous cleaning and disinfection procedures, and introduced supplemental preventative measures as advised by an international team of experts in hygiene and safety.
Our hotel has also adopted more flexible conditions to help our guests shift their travel plans as needed. We appreciate, value and thank you for your continued support of Fairmont Heritage Place Mayakoba.
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Located in Playa del Carmen, Fairmont Heritage Place Mayakoba is within a 15-minute drive of Tres Rios Ecopark and Mamitas Beach. This beach resort is 5.5 mi (8.9 km) from Maroma Beach and 5.6 mi (9.1 km) from Playa del Carmen Main Beach.
Make yourself at home in one of the 34 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Rooms have private patios. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment.
Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Childcare
Accessible facilities
Check-in and check-out
Check-in from
4:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Green Key (Foundation for Environmental Education)
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: USD 38 per person, per night
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 7:00 AM to 7:00 PM.
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately USD 15 to 30 per person
- Pet fee: USD 31.76 per pet, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
French
Spanish
Nearby attractions
El Camaleón Mayakoba Golf Course
0.8 km / 0.5 mi
Playa Xcalacoco
4.7 km / 2.9 mi
Gran Coyote Golf
4.6 km / 2.9 mi
Tres Rios Ecopark
5 km / 3.1 mi
Chun-Zumbul (diving site)
6.1 km / 3.8 mi
28 de Julio Square
6.5 km / 4.1 mi
Guadalupe Church
7.9 km / 4.9 mi
Punta Esmeralda Beach
8 km / 5 mi
Temazcal Natura
8.1 km / 5 mi
Playa 88
8.1 km / 5 mi
Playa Avenida Colosio
8.3 km / 5.2 mi
Maroma Beach
8.9 km / 5.5 mi
Plaza Las Americas
9.1 km / 5.6 mi
Playa del Carmen Main Beach
9.1 km / 5.6 mi
Super Chedraui Selecto Avenida 10
9.3 km / 5.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 69
- Number of floors (main building): 4
- Villas: 69
- hotel
- American Express
- MasterCard
- Visa
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wi-fi
- Local and international callsExtra charge
Show 33 more facilities & services
- Room serviceExtra charge
- Laundry service
- Day-care centreExtra charge
- Multilingual staff
- Bellboy service
- Air conditioning in public areas
- Garden
- Gym
- Private pool: 5
- BarExtra charge
- Restaurant: 4
- Air conditioning in Restaurant
- Breakfast room
- Outdoor freshwater pool: 4
- SaunaExtra charge
- MassageExtra charge
- Spa treatmentsExtra charge
- Hairdressing salonExtra charge
- Beauty salonExtra charge
- Spa centreExtra charge
- Green Key (FEE)
- Breakfast
- Breakfast served to the tableExtra charge
- À la carte lunch
- À la carte dinner
- Breakfast and dinnerExtra charge
- Breakfast and lunchExtra charge
- Special dietary options
- Gluten-free meals
- Vegetarian meal
- SnacksExtra charge
- LGTBIQ friendly
- Aerobics
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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VILLA THREE BEDROOMSVILLA • THREE BEDROOMS • 1 Bedroom • 287 m²VIL.B3-1
Room overview
Non-smoking room- Room size
- 287 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width, 2 × Sofa bed
- Bedrooms
- 1
- Room type
- VILLA
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Safe
- Individually adjustable air conditioning
- Bathrobes
- Desk
- Bathroom
- Hairdryer
- Wake-up service
- Alarm clock
Show all 19 amenities
- Smoke detector
- Direct dial telephone
- Kitchen utensils, plates & cups
- Kitchen
- Cable TV
- Wheelchair-accessible
- Private Pool: 1
- Wi-fi
- Microwave
- Tea and coffee making facilities
- Balcony
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA THREE BEDROOMS
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 287 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width, 2 × Sofa bed
- Bedrooms
- 1
- Room type
- VILLA
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: VIL.B3-1
Room amenities
- Safe
- Individually adjustable air conditioning
- Bathrobes
- Desk
- Bathroom
- Hairdryer
- Wake-up service
- Alarm clock
- Smoke detector
- Direct dial telephone
- Kitchen utensils, plates & cups
- Kitchen
- Cable TV
- Wheelchair-accessible
- Private Pool: 1
- Wi-fi
- Microwave
- Tea and coffee making facilities
- Balcony
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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VILLA FOUR BEDROOMSVILLA • FOUR BEDROOMSVIL.B4-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- FOUR BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA FOUR BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- FOUR BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: VIL.B4-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
VILLA THREE BEDROOMSVILLA • THREE BEDROOMS • 1 Bedroom • 428 m²VIL.B3-2
Room overview
Non-smoking room- Room size
- 428 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 0
- Bed setup
- 2 × Queen-size bed 150-154 width, Single bed 80-130 width
- Bedrooms
- 1
- Room type
- VILLA
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Bathrobes
- Desk
- Alarm clock
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Balcony
Show all 15 amenities
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Direct dial telephone
- Hairdryer
- Bathroom
- Smoke detector
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA THREE BEDROOMS
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 428 m²
- Occupancy
- Guests: 2–4 • Adults: max. 4 • Children: max. 0
- Bed setup
- 2 × Queen-size bed 150-154 width, Single bed 80-130 width
- Bedrooms
- 1
- Room type
- VILLA
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: VIL.B3-2
Room amenities
- Cable TV
- Bathrobes
- Desk
- Alarm clock
- Wake-up service
- Wi-fi
- Wheelchair-accessible
- Balcony
- Safe
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Direct dial telephone
- Hairdryer
- Bathroom
- Smoke detector
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
VILLA FOUR BEDROOMSVILLA • FOUR BEDROOMS • 2 Bedrooms • 585 m²VIL.B4
Room overview
Non-smoking room- Room size
- 585 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width, King-size bed 150-183 width, Sofa bed
- Bedrooms
- 2
- Room type
- VILLA
- View / characteristic
- FOUR BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Microwave
- Kitchen
- Private Pool: 1
- Hairdryer
- Kitchen utensils, plates & cups
- Tea and coffee making facilities
- Individually adjustable air conditioning
- Wi-fi
Show all 20 amenities
- Wake-up service
- Bathroom
- Alarm clock
- Direct dial telephone
- Balcony
- Living room: 1
- Safe
- Wheelchair-accessible
- Desk
- Bathrobes
- Cable TV
- Smoke detector
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA FOUR BEDROOMS
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 585 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width, King-size bed 150-183 width, Sofa bed
- Bedrooms
- 2
- Room type
- VILLA
- View / characteristic
- FOUR BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: VIL.B4
Room amenities
- Microwave
- Kitchen
- Private Pool: 1
- Hairdryer
- Kitchen utensils, plates & cups
- Tea and coffee making facilities
- Individually adjustable air conditioning
- Wi-fi
- Wake-up service
- Bathroom
- Alarm clock
- Direct dial telephone
- Balcony
- Living room: 1
- Safe
- Wheelchair-accessible
- Desk
- Bathrobes
- Cable TV
- Smoke detector
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
VILLA TWO KING BEDSVILLA • TWO KING BEDSVIL.2K
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA TWO KING BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- TWO KING BEDS
Adult and child limits apply within the room's total guest limit.
Room code: VIL.2K
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
VILLA PENTHOUSEVILLA • PENTHOUSEVIL.P6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA PENTHOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- PENTHOUSE
Adult and child limits apply within the room's total guest limit.
Room code: VIL.P6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
VILLA THREE BEDROOMSVILLA • THREE BEDROOMS • 2 Bedrooms • 428 m²VIL.B3
Room overview
Non-smoking room- Room size
- 428 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed, King-size bed 150-183 width
- Bedrooms
- 2
- Room type
- VILLA
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Microwave
- Kitchen
- Kitchen utensils, plates & cups
- Wi-fi
- Wake-up service
- Alarm clock
Show all 19 amenities
- Desk
- Hairdryer
- Bathroom
- Smoke detector
- Bathrobes
- Private Pool: 1
- Cable TV
- Direct dial telephone
- Wheelchair-accessible
- Balcony
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA THREE BEDROOMS
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 428 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width, Sofa bed, King-size bed 150-183 width
- Bedrooms
- 2
- Room type
- VILLA
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: VIL.B3
Room amenities
- Individually adjustable air conditioning
- Tea and coffee making facilities
- Microwave
- Kitchen
- Kitchen utensils, plates & cups
- Wi-fi
- Wake-up service
- Alarm clock
- Desk
- Hairdryer
- Bathroom
- Smoke detector
- Bathrobes
- Private Pool: 1
- Cable TV
- Direct dial telephone
- Wheelchair-accessible
- Balcony
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
VILLA STANDARDVILLA • STANDARDVIL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: VIL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
VILLA THREE BEDROOMSVILLA • THREE BEDROOMSVIL.B3-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
VILLA THREE BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 2–20 • Adults: max. 20 • Children: max. 13
- Room type
- VILLA
- View / characteristic
- THREE BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: VIL.B3-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityFairmont Heritage Place Mayakoba
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Fairmont Heritage Place Mayakoba
17
reviews shown
Michael
Probably the nicest hotel I've stayed at in this hemisphere.*
We stayed in a penthouse suite in the Fairmont's Heritage Place area. The place was immaculate, quiet, spacious, with a great modern kitchen. An in suite bathroom for each of three rooms, and an extra powder room.
There are beautiful pools *everywhere*, never crowded. The beach is maybe a 15 minute walk or 5 minute bike ride away.
The bikes are well maintained, but single speed, so I had to adjust the seat height to get enough leverage (as a 70 year old) to go up the slight hills.
The grounds are beautiful, with interesting wildlife. You can take a boat ride around Mayakoba and see the whole area.
The staff is incredibly helpful and can arrange anything you want to do, either in Mayakoba or nearly Playa del Carmen.
Definitely a rare experience.
(1) The Four Seasons Hoi An in Viet Nam is probably still number one ever, but that's an impossible bar to exceed.
We stayed in a penthouse suite in the Fairmont's Heritage Place area. The place was immaculate, quiet, spacious, with a great modern kitchen. An in suite bathroom for each of three rooms, and an extra powder room.
There are beautiful pools *everywhere*, never crowded. The beach is maybe a 15 minute walk or 5 minute bike ride away.
The bikes are well maintained, but single speed, so I had to adjust the seat height to get enough leverage (as a 70 year old) to go up the slight hills.
The grounds are beautiful, with interesting wildlife. You can take a boat ride around Mayakoba and see the whole area.
The staff is incredibly helpful and can arrange anything you want to do, either in Mayakoba or nearly Playa del Carmen.
Definitely a rare experience.
(1) The Four Seasons Hoi An in Viet Nam is probably still number one ever, but that's an impossible bar to exceed.
Neeraj
Yes
Joselyn Gisselle
Very beautiful property, felt safe at all times. The service was excellent and the staff is just amazing.
Christopher
Beautiful property. Only issue was not having enough golf carts to transport guests.
Chirag
This is a strong recommend. Note that there is a $100/day resort fee that isnt transparent upfront. But this place is a really strong recommend. I would go back in a heartbeat
Jason
This is an exceptional property!!! Very special and such a wonderful experience!!! highly recommend this property!!! we will be back!!! 5 stars!!! the Service and Staff were all exceptional and the dining was wonderful!
Eric
Wonderful property and spacious villas. We can’t wait to go back.
Nathalie
Absolutely fantastic property. Loved the many dining options. The beach pool was gorgeous. The sheer amount of pools made it difficult to swim in all of them during our stay. The room service and in room dining were amazing. The outstanding butler service and our Villa made our stay so comfortable and easy.
Two tiny things that could use some improvement:
1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too.
2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon.
Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation.
Two tiny things that could use some improvement:
1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too.
2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon.
Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation.
Anjalee
This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.
Yasmeen
great place we had fantastic time
we were in 4 bedroom pent house it had everything you need for big family vacation
we were in 4 bedroom pent house it had everything you need for big family vacation
Carrie
Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
John
We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
Natalie
Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
Daniel
Tudo ótimo
Juan Jose
Todo bien
LEIDY
s
Juan Manuel
Precios elevados para el servicio otorgado
Muy buenas instalaciones
El personal amable.
La observación es que el personal necesita más atención a cliente.
Alimentos en general bien.
Los precios son elevados para la relación calidad/servicio
El personal amable.
La observación es que el personal necesita más atención a cliente.
Alimentos en general bien.
Los precios son elevados para la relación calidad/servicio
Location & surroundings
Fairmont Heritage Place Mayakoba
Carretera Federal Cun Playa Km 298 Mayakoba, Riviera Maya, Mexico
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Fairmont Heritage Place Mayakoba
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