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Heaven Hotel
Riviera Maya / Playa del Carmen · Mexico
Av Xcalacoco Manzana 022 Lote 55 1View location
9.6/10Excellent151 Reviews
Cleanliness9.8/10 9.8
Comfort9.6/10 9.6
Condition9.8/10 9.8
Value10.0/10 10.0
Amenities9.4/10 9.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Heaven Hotel
Relax by the outdoor pool or enjoy the view from the terrace at Heaven Hotel, a Playa del Carmen aparthotel offering complimentary Wi-Fi, concierge services, and a communal living room. The 24-hour front desk, laundry facilities, and safe deposit box add to your convenience.
Each of the 20 air-conditioned rooms features a kitchen with a full-sized refrigerator/freezer and a microwave, along with a private balcony, a 40-inch Smart TV with digital programming, a safe, and a washer/dryer. Housekeeping is provided daily.
Located a 5-minute drive from El Camaleón Mayakoba Golf Course and 8 minutes from Quinta Avenida, Heaven Hotel is also within easy reach of Playa del Carmen Main Beach (7 km) and Maroma Beach (11. 8 km). Nearby attractions include Playa Xcalacoco (1. 7 km), Gran Coyote Golf (1.
8 km), and Chun-Zumbul diving site (1. 8 km). The closest airports are Cozumel International Airport (CZM) - 41. 1 km, Cancun International Airport (CUN) - 50. 1 km, and Tulum International Airport (TQO) - 110. 6 km.
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With a stay at Heaven Hotel in Playa del Carmen, you'll be a 5-minute drive from El Camaleón Mayakoba Golf Course and 8 minutes from Quinta Avenida. This aparthotel is 4.3 mi (7 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.
Make yourself at home in one of the 20 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and microwaves. Rooms have private balconies. 40-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and washers/dryers, and housekeeping is provided daily.
Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk.
Popular amenities
Free WiFi
Parking available
Concierge
Laundry
Non-smoking
Childcare
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
12:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MXN 58.66 per accommodation, per night
We have included all charges provided to us by the property.
-
You need to know
- Pool access available from 8:00 AM to 8:00 PM.
- The property is professionally cleaned.
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Property Registration Number 117096
-
Minimal age
18
-
Spoken Language
English
Spanish
Nearby attractions
Playa Xcalacoco
1.7 km / 1 mi
Gran Coyote Golf
1.8 km / 1.1 mi
Chun-Zumbul (diving site)
1.8 km / 1.1 mi
El Camaleón Mayakoba Golf Course
3.4 km / 2.1 mi
28 de Julio Square
4.1 km / 2.5 mi
Punta Esmeralda Beach
4.3 km / 2.7 mi
Guadalupe Church
4.9 km / 3 mi
Playa 88
5.4 km / 3.3 mi
Playa Avenida Colosio
5.6 km / 3.5 mi
Temazcal Natura
5.9 km / 3.7 mi
Plaza Las Americas
6.3 km / 3.9 mi
Super Chedraui Selecto Avenida 10
6.6 km / 4.1 mi
Mario Villanueva Madrid
6.7 km / 4.2 mi
Mamitas Beach
6.8 km / 4.2 mi
Tres Rios Ecopark
6.8 km / 4.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 20
- hotel
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Minimum check-in age: 18
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
APARTMENT TWO QUEEN BEDSAPARTMENT • TWO QUEEN BEDSAPT.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHeaven Hotel
APARTMENT TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: APT.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
APARTMENT QUEEN BED TWO BEDROOMSAPARTMENT • QUEEN BED TWO BEDROOMSAPT.B2-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- QUEEN BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHeaven Hotel
APARTMENT QUEEN BED TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- QUEEN BED TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: APT.B2-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Heaven Hotel
75
reviews shown
Herbert
Staff was very friendly and rooms were clean and spacious. Location was great for us.
John Stephen
Super friendly staff. Good location as long as you have a car, note that there is no Uber in the area and it's not walkable though. There are a few small local restaurants across the street plus a 7-11 and a pharmacy.
Room is comfortable and climate controlled.
Downside is that there is a fair bit of road noise in some rooms, and we did have to have the staff replace our bedding as our original bedding had a small stain.
But on the whole I would recommend this place and would stay here again.
Room is comfortable and climate controlled.
Downside is that there is a fair bit of road noise in some rooms, and we did have to have the staff replace our bedding as our original bedding had a small stain.
But on the whole I would recommend this place and would stay here again.
JOSE
I didn't have problems with parking
Badreddine
This hotel is best for families 5 mnts drive to one of best beaches also grocery stores
It’s 13 mnts from playa del Carmen employees very very kind kitchen good for breakfast and nice beds .
I like the location it’s in the medle of all ateactions and cities to visit 30 to 45 mnts to. All Tulum cancun and all small cities .
The best was the whasher/dryer on the apartment .
I ll go back again next time
It’s 13 mnts from playa del Carmen employees very very kind kitchen good for breakfast and nice beds .
I like the location it’s in the medle of all ateactions and cities to visit 30 to 45 mnts to. All Tulum cancun and all small cities .
The best was the whasher/dryer on the apartment .
I ll go back again next time
Alexandria
Stayed for 7 nights, the staff were incredibly kind and helpful.
Away from downtown but we had a car rented, so that was a bonus because it was very quiet.
There is a public beach a 15-20 minute walk away, 7-11 next door, a lovely cafe in the same building, and just accross the street a couple restaurants we ate at when we didn't plan ahead with very affordable pizza.
Will likely return because it suited our family's needs perfectly!
Away from downtown but we had a car rented, so that was a bonus because it was very quiet.
There is a public beach a 15-20 minute walk away, 7-11 next door, a lovely cafe in the same building, and just accross the street a couple restaurants we ate at when we didn't plan ahead with very affordable pizza.
Will likely return because it suited our family's needs perfectly!
William
The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
Melanie
Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.
Jesus
This hotel was such a wonderful surprise. The room was impeccable-super clean down to the last detail. Highly recommended
Jameel
Great staff!
Ana
The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.
Megan
The staff were kind and friendly and the place was very spacious for a budget hotel. Close driving to supermarkets and Playa del Carmen. Kitchen could use some basic supplies such as a dish drying rack and sponge to properly wash dishes. The pool was not working which was a hassle for us with 2 young kids in the middle of summer.
Sarah
Great place to stay for a few nights before moving to our main resort down the road. We would come back with a couple next time as it would be a great base if you are on a budget, but you would need a car
Jo-Ann
Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
OSVALDO
Excelentes condiciones, al igual que las atenciones y servicio. Recomendable
Reshawn
Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Nancy
Very clean and quiet
Rebeca Ester
Stayed there for 6 days with my 5 kids. Everything is well kept and clean. Fairly new building. Kids loved the pool it was kept clean. Got the 2 bedroom, rooms were spacious, with 2 sets of full washrooms and tvs in every room and living room. There’s a full kitchen and fridge so that was great to be able to cook breakfast there before leaving for the day. Close by to a 7/11 right beside the hotel as well as other shops and a laundry mart. We rented a car so there is a fenced garage as well for free use with the hotel. You just have to let them know when you’re leaving and coming back they open 24 hrs. We enjoyed our stay at Heaven Hotel and would recommend for families, as it is more away from the young party life hotel strip.
Yann
Good place safety and friendly
robert
There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Debra K
The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses.
Campbell
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Ehteshamuddin
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean.
Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
SAMET
Nice, budget friendly, could be more clean.
salim
Nice place to stay with family. Nearby restaurants and beaches
Shaila
Love to stay there again
It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Melissa
The Heaven Hotel was such a gem of a find. We chose it because of its close proximity to Ocean Riviera Paradise, where our family were staying. We rented a car and could pick up our family in 2 minutes, it was only 10-20 minutes maximum to the shopping and dining of Playa del Carmen. The hotel was nice and clean and new. The “room” was perfect, 2 beds, 2 baths and a small kitchen. The staff were amazingly kind and helpful. There is a plaza right across the street with food choices. There is a pharmacy in the building. It was absolutely perfect. Only 1 complaint I have is the size of the water heater. It was hard to have a completely warm shower. It wouldn’t keep me from coming back though.
Leanna A
Best place to stay when you want to go in tours. Awesome, clean and practical.
Christine
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Cheuk Kiu
the best hotel i stay in Cancun
Gabriel
Very good value
Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Elsie
The property is really nice and modern. There is a very convenient 711 across the street. It’s close to the main road (307). You can’t get lost. I also enjoyed the onsite parking. The staff was friendly and the rooms were clean. I would definitely recommend it. It looks exactly like the pictures. The only thing I didn’t like was the limited amount of hot water available when taking a shower. The hot water lasts about 2 minutes then it’s a cold shower. They must have small water heaters. But it’s a minor inconvenience. The elevator was operational while we were there.
Patricia
This place was perfect for our plans, it is very spacious, clean and with all services. Very close to the main high way though far enough to be a quiet and nice place, there are few small shops and restaurants in the area for a quick snack, dinner, drinks, coffee and even a pharmacy.
Few things that could be improved:
- we came late and had to wait over 20 mins at the reception for someone to come and do the check in.
- when we left, we were told they will check the room to give the ok, first time i am told when leaving a hotel, though i understand, it would have been nicer to ask first how was the stay and how we liked it or even to say hi instead, it was a weird feeling. The person later explained this is a regular practice. I would suggest the personnel
is trained to explained this when people are checking in instead, to add, it will not hurt to ask the guest how was the stayed as they leave, prior to drop the \"we will check the room first\".
Overall we liked the place and we would definitively stay again and recommend it.
Few things that could be improved:
- we came late and had to wait over 20 mins at the reception for someone to come and do the check in.
- when we left, we were told they will check the room to give the ok, first time i am told when leaving a hotel, though i understand, it would have been nicer to ask first how was the stay and how we liked it or even to say hi instead, it was a weird feeling. The person later explained this is a regular practice. I would suggest the personnel
is trained to explained this when people are checking in instead, to add, it will not hurt to ask the guest how was the stayed as they leave, prior to drop the \"we will check the room first\".
Overall we liked the place and we would definitively stay again and recommend it.
Miguel
The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small.
Leah
Very nice hotel, cleanliness, friendliness and location were great for price. Quiet location but easily accessible to dining, beach and shopping. The only complaint would be that the elevator was out of order when we were there but they explained the part they were needing would take a month to come in from Mexico City, also their hot water ran out quickly. Loved being able to wash and dry my clothes with the available washer/dryer machine in the room. Room size was large, very clean and housekeeping did excellent job cleaning when we requested it to be done. Would recommend to my friends and family, we felt safe and comfortable with the surroundings, good tacos just around the corner, having the 7eleven on the corner was very convenient. Would gladly return!
Leopoldo
We would definitely be interested in staying there again
Maria
Love it very comfortable for the kids
Aimee
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Brooke
Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Sandra
When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.
Susan
Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Ana
Nuevo y súper limpio
Excelente!! Super limpio tiene estacionamiento una farmacia en la esquina y un 7 eleven!
Tuvimos una muy buena estancia además tiene lavadora y secadora
Tuvimos una muy buena estancia además tiene lavadora y secadora
Pascal
Last minute reservation. Beautiful appartment. Well maintained. Highly recommend.
Antonio
Property was great clean quiet, great location, grocery nearby Will recommend and I will stay there again
Julie
This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Bernhard
Loved it.
ARISTIDES
Nice place to stay
Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
Leanna A
Excellent service and hotel is very cozy, nice, rooms are better than described. Nice to stay and vacay! Is like home.
JORGE
This hotel by far exceeded my expectations. Our 2 bed, 2 bath suite had a sizeable kitchen, living and insuite laundry. Split AC units in rooms and loving, smart TV (allows you to connect to your Nerflix account). Very clean and staff was helpful and nice. Beach is 5 min by car.
Scott
It was a terrific place to stay and clean. Staff was friendly and very accommodating.
Charlotte
Home away from home
Great place, quiet, and fun! The staff was great!
Cesar
Very good hotel,, clean property,, seven eleven across street and a shopping center witn restaurants,,,
Stephanie
Spacious and well furnished rooms.
Amazing stay. Super clean. Great staff. Spacious rooms.
Nilsa
Excelente en limpieza. Bastante grande. Mi habitación tenía dos cuartos completo y dos baños, sala con sofa cama, amplia cocina equipada, comedor y laundry. Cerca de los parques que fuimos y tours. Front desk excellent y muy amables. Tips: los apt del second floor estacionan adentro con portón controlado pero hay guardia de seguridad 24/7. Recomiendo alquiler de carro.
Verified traveler
Beautiful property, updated rooms, spacious. Away from the city downtown area, hard to find
Verified traveler
Excellent hotel!
The property is brand new, complete, confortable and spacious...an apartament in which I could live in!
A bit far from the city centre, but excellent option if you have a car. Strongly recommended!
A bit far from the city centre, but excellent option if you have a car. Strongly recommended!
Luis
Excelente servicio, limpieza y atencion, lo unico malo que el elevador estuvo todo el tiempo descompuesto y para subir y bajar maletas y cosas tenias que hacerlo en varios viajes.
Ernesto
Todo bien
Melva
La Atencion de Emanuel muy buena.
Maria De Los Angeles
Es un apartamento impecable, muy bien ambientado, las instalaciones son excelente. Lo único que puedo decir es q para la ubicación siempre necesitas un auto o un servicio de taxi pero la distancia es auto son cortas a 10 - 15 min del centro de playa de Carmen en auto, esto también favorece al final porque la zona es súper tranquila, cero ruido excelente para descansar.
José
Muy buena distribución del cuarto, tenía todo lo necesario, y contaba con todos los servicios ( refrigerador, aire acondicionado, lavadora secadora, estufa, alberca) y personal todo el tiempo atento en recepción
Bernardo
Al lado hay una tienda 24 horas, la limpieza de la propiedad en general es excelente.
VICTOR
No me ayudaron con mis maletas
Lástima que el elevador no funcionaba y no si quiera me ayudaron a subir mis maletas
Por el reto bien
Por el reto bien
Maria Paula Prieto
Todo muy bien ... Si regresaremos . Solo tuvimos un percance con la gerente del hotel xq quería cobrarnos lavanderia de unas sabanas y colchón ya q un niño se hizo pipi. Esto fue de muy mal gusto.
CHRISTIAN FERNANDO
EXCELENTE LUGAR PARA HOSPEDARSE.
María Teresa
Excelente
María Teresa
Lo único es que la piscina se veia un poco sucia. Todo lo demas excelente.
Nassim
personnel de l'hôtel très serviable et souriant. hotel très propre et tranquille
Arturo
Super recomendable
Supero mis expectativas
Sergio
todo muy bien.
Meivy
El servicio del personal fue increíble la recepciónista de por la manana y el joven de por la noche es lo mejor de ese lugar un servicio al cliente maravilloso siempre dispuestos a ayudar en todo, muy recomendado Hotel todo en general muy bueno, Gracias !!
Manuel
Muy cómoda muy limpia
JOSE REYNARIO HERRERA
Excelente solo le falta check out express
Teresa de Jesus Camacho
gran suite tipo departamento al mejor precio en una zona muy tranquila y segura
Ernesto
Todo muy bien.
Ya son3 veces que nos hospedamos en el hotel y nos gusta mucho.
Ya son3 veces que nos hospedamos en el hotel y nos gusta mucho.
Location & surroundings
Heaven Hotel
Av Xcalacoco Manzana 022 Lote 55 1, Playa Del Carmen, Mexico
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Heaven Hotel
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